Staff Capacity

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Staff Capacity
Source: https://coachadib.com/module/6ac040624f4c5b44a5b8c08f
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[00:00:00.180 – 00:00:06.760] Staff Capacity. Bila kita dah tahu semua ni guys, the ultimate question yang kita nak jawab adalah

[00:00:06.760 – 00:00:12.060] so seorang staff boleh hendak berbanyak. Ui ini soalan kritikal. Yang ni kalau dapat jawab ni

[00:00:12.060 – 00:00:17.980] anda adalah business owner level Ferrari. Business owner yang dah jadi orang finance.

[00:00:18.200 – 00:00:23.740] Sebab kita nak fokus ke depan. Kalau aku tambah 3 orang operation, berapa banyak job yang aku boleh tambah?

[00:00:23.980 – 00:00:28.760] Apakah bottleneck? Itu ayat dia. Kita sebenarnya nak tahu satu benda ni. Ayat dia

[00:00:30.160 – 00:00:30.800] bottleneck

[00:00:30.800 – 00:00:32.560] saya merahkan lah, bottleneck

[00:00:32.560 – 00:00:35.120] company kita ni, kat mana

[00:00:35.120 – 00:00:36.940] bottleneck dia? adakah sales?

[00:00:37.140 – 00:00:38.660] adakah marketing? adakah operation?

[00:00:39.660 – 00:00:41.180] so, berapa target job

[00:00:41.180 – 00:00:43.340] kita, katakanlah kita nak handle

[00:00:43.340 – 00:00:45.200] 100 client sebulan

[00:00:45.200 – 00:00:47.160] so, berapa banyak manpower yang kita kena

[00:00:47.160 – 00:00:49.140] ada? kita boleh kira per hour

[00:00:49.140 – 00:00:51.200] kita boleh check lah, practical

[00:00:51.200 – 00:00:52.660] ke tak practical capacity ni

[00:00:52.660 – 00:00:54.980] dan berapa orang yang kita

[00:00:54.980 – 00:00:56.620] perlukan untuk deliver job ni

[00:00:56.620 – 00:00:58.520] contohnya, kita target

[00:00:59.520 – 00:01:00.560] kita kira

[00:01:00.560 – 00:01:01.700] kapasiti staff kita

[00:01:01.700 – 00:01:02.800] ni contohlah

[00:01:02.800 – 00:01:04.380] berapa banyak staff perlukan adalah

[00:01:04.380 – 00:01:05.820] target unit kita

[00:01:05.820 – 00:01:07.060] bahagi dengan kapasiti staff

[00:01:07.060 – 00:01:08.780] contoh kita target 1000

[00:01:08.780 – 00:01:10.540] katalah kita target 1000

[00:01:11.740 – 00:01:12.980] eh sorry target

[00:01:12.980 – 00:01:14.760] kita punya target 1000

[00:01:15.520 – 00:01:16.540] 1000 job

[00:01:16.540 – 00:01:18.200] staff kita boleh deliver

[00:01:18.200 – 00:01:19.600] 100 je

[00:01:19.600 – 00:01:21.600] maksudnya staff yang kita perlukan adalah

[00:01:21.600 – 00:01:22.140] 10 orang

[00:01:22.880 – 00:01:23.600] faham tak?

[00:01:23.760 – 00:01:24.400] macam tu lah ibarat ni

[00:01:24.400 – 00:01:27.000] so berapa banyak staff

[00:01:27.000 – 00:01:28.280] operation yang kita perlukan

[00:01:28.280 – 00:01:29.620] Sebab company service ni

[00:01:29.620 – 00:01:31.940] Dia limit pada operation biasanya

[00:01:31.940 – 00:01:34.100] Sales marketing dia tak ada issue sangat

[00:01:34.100 – 00:01:35.240] Dia lagi cuak nak run ad

[00:01:35.240 – 00:01:36.600] Sebab takut tak boleh nak deliver

[00:01:36.600 – 00:01:38.120] Capacity per staff

[00:01:38.120 – 00:01:40.240] Contohnya kita ada 120 jam produktif

[00:01:40.240 – 00:01:42.240] Ini dia dah tolong kirakan

[00:01:42.240 – 00:01:44.360] Sebab bagi dia kalau kita ambil 160 jam

[00:01:44.360 – 00:01:45.140] Kalau sebulan

[00:01:45.140 – 00:01:46.500] Sebulan ada 160 jam

[00:01:46.500 – 00:01:48.480] Tapi takkan nak ambil 160 jam

[00:01:48.480 – 00:01:49.680] Eh takkan tak ada rehat langsung

[00:01:49.680 – 00:01:54.500] 8 jam darab dengan 5 hari 40 jam

[00:01:54.500 – 00:01:55.940] Darab dengan 4 minggu

[00:01:55.940 – 00:01:57.140] Full terus

[00:01:57.140 – 00:01:57.980] Tak logik

[00:01:57.980 – 00:02:00.960] Mestilah ada satu hari yang dia terpaksa distracted

[00:02:00.960 – 00:02:02.220] Meeting ke apa ke

[00:02:02.220 – 00:02:05.160] So ambillah dia kerja 8 jam darat dengan 4 hari

[00:02:05.160 – 00:02:06.320] 32 jam

[00:02:06.320 – 00:02:08.820] Maksudnya Jumaat meeting contohnya kan

[00:02:08.820 – 00:02:11.300] Darat pula dengan 4 minggu

[00:02:11.300 – 00:02:14.080] Dapatlah lebih kurang 120 jam

[00:02:14.080 – 00:02:18.180] Maksudnya ibarat dia ada rest dalam sehari untuk buat benda-benda lain

[00:02:19.140 – 00:02:23.140] Dan bayangkan pula dia nak deliver satu klien tu 6 jam

[00:02:23.140 – 00:02:24.460] Ini job apa lah

[00:02:24.460 – 00:02:25.240] Ini contoh je lah

[00:02:25.240 – 00:02:27.080] Buat website ke apa ke kan

[00:02:27.080 – 00:02:40.140] Jadi, bila kita bahagikan, oh kita punya ID, mungkin boleh kot ID budak-budak yang buat 3D design ataupun apa-apa job, mungkin kita ambil pasang aircon.

[00:02:40.400 – 00:02:46.000] Dia pasang aircon, pasang aircon, satu aircon kaset tu kan yang besar tu perlukan 6 jam.

[00:02:46.920 – 00:02:51.180] So, kita ambil, ok nak pasang aircon 6 jam.

[00:02:51.900 – 00:02:55.680] So, berapa banyak aircon ataupun berbanyak klien yang dia boleh handle?

[00:02:55.680 – 00:02:57.200] Dia boleh handle 20 klien

[00:02:57.200 – 00:02:59.260] Yang average pasang satu account

[00:02:59.260 – 00:03:00.640] Macam itulah ibarat dia

[00:03:01.600 – 00:03:02.540] Demand example

[00:03:02.540 – 00:03:04.860] Kita pula ada 95 klien

[00:03:04.860 – 00:03:06.720] Kita nak serve 95 klien

[00:03:06.720 – 00:03:08.080] So kita kena bahagikanlah dengan 20

[00:03:09.200 – 00:03:10.440] Klien yang dia boleh handle

[00:03:10.440 – 00:03:12.820] Untuk seorang staff ataupun seorang team

[00:03:12.820 – 00:03:14.760] Katalah kita dah buat team pula

[00:03:14.760 – 00:03:15.840] Katalah ambil situasi account

[00:03:15.840 – 00:03:18.780] Kita tahu pergi pasang account perlukan 3 orang

[00:03:18.780 – 00:03:19.920] So satu team

[00:03:19.920 – 00:03:22.680] Shilling dia adalah boleh handle 20 klien je

[00:03:22.680 – 00:03:25.040] Ibarat sehari satu job, satu job, satu job

[00:03:25.640 – 00:03:26.860] Itu contohnya lah

[00:03:28.100 – 00:03:29.780] So dia boleh handle 20 client

[00:03:29.780 – 00:03:32.180] Kita boleh ambil benda ni per staff

[00:03:32.180 – 00:03:34.600] Ataupun boleh jadi juga per team

[00:03:34.600 – 00:03:35.620] Satu team berapa

[00:03:35.620 – 00:03:38.400] Jadi dalam situasi ni nak handle 95 client

[00:03:38.400 – 00:03:40.040] Satu staff boleh buat 20

[00:03:40.040 – 00:03:42.280] Kita perlukan 4.75

[00:03:42.280 – 00:03:44.500] Maksudnya nak kena ada 5 orang staff

[00:03:44.500 – 00:03:45.600] Macam itulah konsep dia

[00:03:45.600 – 00:03:47.360] Target client 40

[00:03:47.360 – 00:03:49.260] Staff kita boleh handle 20 je

[00:03:49.260 – 00:03:50.280] Perlukanlah 2 orang

[00:03:50.280 – 00:03:52.640] Ini contohnya kalau kita target 40 sahaja

[00:03:52.640 – 00:03:54.280] Kalau kita target pula

[00:03:55.300 – 00:03:56.240] Lagi banyak

[00:03:56.240 – 00:03:57.600] Lagi banyaklah staff

[00:03:57.600 – 00:03:59.540] Dan staff ni bukannya staff sale

[00:03:59.540 – 00:04:01.140] Betul tak? Bukannya marketing

[00:04:01.140 – 00:04:03.640] Dia adalah staff di bahagian

[00:04:03.640 – 00:04:05.180] Operasi, operation

[00:04:05.180 – 00:04:06.080] Sebab kan ada empat department

[00:04:06.080 – 00:04:08.480] Marketing, sales, operation

[00:04:09.100 – 00:04:11.300] Management, operation ni yang nak kena skill

[00:04:11.300 – 00:04:12.980] So bila kita skill operation

[00:04:12.980 – 00:04:15.060] Kita tanya pula soalan seterusnya

[00:04:15.060 – 00:04:17.000] Perlukah aku tambah sale?

[00:04:17.200 – 00:04:18.620] Boleh ke sale supply?

[00:04:18.900 – 00:04:20.380] Sebab operation dah bertambah

[00:04:20.380 – 00:04:23.060] Capacity team kita dah boleh handle 200 job sebulan

[00:04:23.060 – 00:04:27.100] Tapi sale pula seorang team sale boleh close 60 je job sebulan

[00:04:27.100 – 00:04:30.620] So untuk supply daripada 200 perlukan 3 orang team sale

[00:04:30.620 – 00:04:33.240] So 60, 60, 60 dapat 180

[00:04:33.240 – 00:04:34.740] Faham tak? Konsep dia macam itulah

[00:04:34.740 – 00:04:37.040] So biasanya kita pergi pada operation dulu

[00:04:37.040 – 00:04:42.760] Dan baru kita scale sale dan juga scale marketing

[00:04:42.760 – 00:04:44.840] Marketing ni pula dia tak perlu ramai sangat

[00:04:44.840 – 00:04:49.600] Sebab seorang team marketing dia memang boleh supply kepada 5 ke 10 orang team sale

[00:04:49.600 – 00:04:50.140] Selama je

[00:04:50.140 – 00:04:52.040] So marketing jarang kita scale

[00:04:52.040 – 00:04:54.620] Yang kita akan scale dulu biasanya operation

[00:04:54.620 – 00:04:56.080] Sebab tu shilling dia

[00:04:56.080 – 00:04:58.960] Lepas tu kita scale pula sale

[00:04:58.960 – 00:05:00.100] Sebab kita nak pastikan

[00:05:00.100 – 00:05:02.340] Kalau orang dah banyak job kena non-stop

[00:05:02.340 – 00:05:04.220] Ini orang banyak job tak ada

[00:05:04.220 – 00:05:05.280] Sebab sale tak cukup

[00:05:05.280 – 00:05:07.880] Marketing pula cukup tak 10 orang team sale

[00:05:07.880 – 00:05:08.520] Tak cukup lagi

[00:05:09.320 – 00:05:11.740] Selama je seorang marketing 2 orang marketing pun dah ok

[00:05:11.740 – 00:05:14.060] Kalau lebih banyak barulah kita buat

[00:05:14.600 – 00:05:15.660] Banyak team marketing

[00:05:15.660 – 00:05:17.900] Mungkin ada 2 team marketing sebab kita ada 20 team sale

[00:05:17.900 – 00:05:19.980] 1 team marketing sepuluh daripada 10 orang

[00:05:19.980 – 00:05:21.140] satu team marketing lagi

[00:05:21.140 – 00:05:22.300] supply lagi kepada 10 orang

[00:05:22.300 – 00:05:23.200] contohnya

[00:05:23.200 – 00:05:24.640] kita boleh pecahkan macam tu

[00:05:24.640 – 00:05:24.980] ok

[00:05:24.980 – 00:05:26.240] jumpa dalam video ya