Staff Capacity

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Staff Capacity
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[00:00:00–00:00:06] Staff Capacity. Bila kita dah tahu semua ni guys, the ultimate question yang kita nak jawab adalah [semak: uncertain words]

[00:00:06–00:00:12] so seorang staff boleh hendak berbanyak. Ui ini soalan kritikal. Yang ni kalau dapat jawab ni [semak: uncertain words]

[00:00:12–00:00:17] anda adalah business owner level Ferrari. Business owner yang dah jadi orang finance. [semak: uncertain words]

[00:00:18–00:00:23] Sebab kita nak fokus ke depan. Kalau aku tambah 3 orang operation, berapa banyak job yang aku boleh tambah? [semak: number or amount]

[00:00:23–00:00:28] Apakah bottleneck? Itu ayat dia. Kita sebenarnya nak tahu satu benda ni. Ayat dia

[00:00:30–00:00:30] bottleneck

[00:00:30–00:00:32] saya merahkan lah, bottleneck [semak: uncertain words]

[00:00:32–00:00:35] company kita ni, kat mana

[00:00:35–00:00:36] bottleneck dia? adakah sales?

[00:00:37–00:00:38] adakah marketing? adakah operation?

[00:00:39–00:00:41] so, berapa target job

[00:00:41–00:00:43] kita, katakanlah kita nak handle

[00:00:43–00:00:45] 100 client sebulan [semak: uncertain words, number or amount]

[00:00:45–00:00:47] so, berapa banyak manpower yang kita kena

[00:00:47–00:00:49] ada? kita boleh kira per hour

[00:00:49–00:00:51] kita boleh check lah, practical

[00:00:51–00:00:52] ke tak practical capacity ni

[00:00:52–00:00:54] dan berapa orang yang kita

[00:00:54–00:00:56] perlukan untuk deliver job ni

[00:00:56–00:00:58] contohnya, kita target

[00:00:59–00:01:00] kita kira [semak: uncertain words]

[00:01:00–00:01:01] kapasiti staff kita

[00:01:01–00:01:02] ni contohlah [semak: uncertain words]

[00:01:02–00:01:04] berapa banyak staff perlukan adalah

[00:01:04–00:01:05] target unit kita

[00:01:05–00:01:07] bahagi dengan kapasiti staff

[00:01:07–00:01:08] contoh kita target 1000 [semak: uncertain words, number or amount]

[00:01:08–00:01:10] katalah kita target 1000 [semak: uncertain words, number or amount]

[00:01:11–00:01:12] eh sorry target

[00:01:12–00:01:14] kita punya target 1000 [semak: number or amount]

[00:01:15–00:01:16] 1000 job [semak: number or amount]

[00:01:16–00:01:18] staff kita boleh deliver

[00:01:18–00:01:19] 100 je [semak: number or amount]

[00:01:19–00:01:21] maksudnya staff yang kita perlukan adalah

[00:01:21–00:01:22] 10 orang [semak: number or amount]

[00:01:22–00:01:23] faham tak?

[00:01:23–00:01:24] macam tu lah ibarat ni [semak: uncertain words]

[00:01:24–00:01:27] so berapa banyak staff

[00:01:27–00:01:28] operation yang kita perlukan

[00:01:28–00:01:29] Sebab company service ni

[00:01:29–00:01:31] Dia limit pada operation biasanya [semak: uncertain words]

[00:01:31–00:01:34] Sales marketing dia tak ada issue sangat

[00:01:34–00:01:35] Dia lagi cuak nak run ad

[00:01:35–00:01:36] Sebab takut tak boleh nak deliver

[00:01:36–00:01:38] Capacity per staff

[00:01:38–00:01:40] Contohnya kita ada 120 jam produktif [semak: number or amount]

[00:01:40–00:01:42] Ini dia dah tolong kirakan

[00:01:42–00:01:44] Sebab bagi dia kalau kita ambil 160 jam [semak: number or amount]

[00:01:44–00:01:45] Kalau sebulan

[00:01:45–00:01:46] Sebulan ada 160 jam [semak: number or amount]

[00:01:46–00:01:48] Tapi takkan nak ambil 160 jam [semak: number or amount]

[00:01:48–00:01:49] Eh takkan tak ada rehat langsung

[00:01:49–00:01:54] 8 jam darab dengan 5 hari 40 jam [semak: number or amount]

[00:01:54–00:01:55] Darab dengan 4 minggu [semak: number or amount]

[00:01:55–00:01:57] Full terus

[00:01:57–00:01:57] Tak logik

[00:01:57–00:02:00] Mestilah ada satu hari yang dia terpaksa distracted

[00:02:00–00:02:02] Meeting ke apa ke [semak: uncertain words]

[00:02:02–00:02:05] So ambillah dia kerja 8 jam darat dengan 4 hari [semak: number or amount]

[00:02:05–00:02:06] 32 jam [semak: number or amount]

[00:02:06–00:02:08] Maksudnya Jumaat meeting contohnya kan

[00:02:08–00:02:11] Darat pula dengan 4 minggu [semak: number or amount]

[00:02:11–00:02:14] Dapatlah lebih kurang 120 jam [semak: number or amount]

[00:02:14–00:02:18] Maksudnya ibarat dia ada rest dalam sehari untuk buat benda-benda lain [semak: uncertain words]

[00:02:19–00:02:23] Dan bayangkan pula dia nak deliver satu klien tu 6 jam [semak: uncertain words, number or amount]

[00:02:23–00:02:24] Ini job apa lah

[00:02:24–00:02:25] Ini contoh je lah [semak: uncertain words]

[00:02:25–00:02:27] Buat website ke apa ke kan [semak: uncertain words]

[00:02:27–00:02:40] Jadi, bila kita bahagikan, oh kita punya ID, mungkin boleh kot ID budak-budak yang buat 3D design ataupun apa-apa job, mungkin kita ambil pasang aircon. [semak: uncertain words, number or amount]

[00:02:40–00:02:46] Dia pasang aircon, pasang aircon, satu aircon kaset tu kan yang besar tu perlukan 6 jam. [semak: number or amount]

[00:02:46–00:02:51] So, kita ambil, ok nak pasang aircon 6 jam. [semak: uncertain words, number or amount]

[00:02:51–00:02:55] So, berapa banyak aircon ataupun berbanyak klien yang dia boleh handle?

[00:02:55–00:02:57] Dia boleh handle 20 klien [semak: number or amount]

[00:02:57–00:02:59] Yang average pasang satu account [semak: uncertain words]

[00:02:59–00:03:00] Macam itulah ibarat dia

[00:03:01–00:03:02] Demand example

[00:03:02–00:03:04] Kita pula ada 95 klien [semak: number or amount]

[00:03:04–00:03:06] Kita nak serve 95 klien [semak: number or amount]

[00:03:06–00:03:08] So kita kena bahagikanlah dengan 20 [semak: number or amount]

[00:03:09–00:03:10] Klien yang dia boleh handle

[00:03:10–00:03:12] Untuk seorang staff ataupun seorang team

[00:03:12–00:03:14] Katalah kita dah buat team pula

[00:03:14–00:03:15] Katalah ambil situasi account

[00:03:15–00:03:18] Kita tahu pergi pasang account perlukan 3 orang [semak: number or amount]

[00:03:18–00:03:19] So satu team

[00:03:19–00:03:22] Shilling dia adalah boleh handle 20 klien je [semak: number or amount]

[00:03:22–00:03:25] Ibarat sehari satu job, satu job, satu job

[00:03:25–00:03:26] Itu contohnya lah

[00:03:28–00:03:29] So dia boleh handle 20 client [semak: uncertain words, number or amount]

[00:03:29–00:03:32] Kita boleh ambil benda ni per staff

[00:03:32–00:03:34] Ataupun boleh jadi juga per team

[00:03:34–00:03:35] Satu team berapa

[00:03:35–00:03:38] Jadi dalam situasi ni nak handle 95 client [semak: number or amount]

[00:03:38–00:03:40] Satu staff boleh buat 20 [semak: number or amount]

[00:03:40–00:03:42] Kita perlukan 4.75 [semak: number or amount]

[00:03:42–00:03:44] Maksudnya nak kena ada 5 orang staff [semak: number or amount]

[00:03:44–00:03:45] Macam itulah konsep dia

[00:03:45–00:03:47] Target client 40 [semak: number or amount]

[00:03:47–00:03:49] Staff kita boleh handle 20 je [semak: number or amount]

[00:03:49–00:03:50] Perlukanlah 2 orang [semak: number or amount]

[00:03:50–00:03:52] Ini contohnya kalau kita target 40 sahaja [semak: uncertain words, number or amount]

[00:03:52–00:03:54] Kalau kita target pula

[00:03:55–00:03:56] Lagi banyak [semak: uncertain words]

[00:03:56–00:03:57] Lagi banyaklah staff [semak: uncertain words]

[00:03:57–00:03:59] Dan staff ni bukannya staff sale

[00:03:59–00:04:01] Betul tak? Bukannya marketing

[00:04:01–00:04:03] Dia adalah staff di bahagian [semak: uncertain words]

[00:04:03–00:04:05] Operasi, operation [semak: uncertain words]

[00:04:05–00:04:06] Sebab kan ada empat department

[00:04:06–00:04:08] Marketing, sales, operation

[00:04:09–00:04:11] Management, operation ni yang nak kena skill [semak: uncertain words]

[00:04:11–00:04:12] So bila kita skill operation

[00:04:12–00:04:15] Kita tanya pula soalan seterusnya

[00:04:15–00:04:17] Perlukah aku tambah sale?

[00:04:17–00:04:18] Boleh ke sale supply?

[00:04:18–00:04:20] Sebab operation dah bertambah

[00:04:20–00:04:23] Capacity team kita dah boleh handle 200 job sebulan [semak: number or amount]

[00:04:23–00:04:27] Tapi sale pula seorang team sale boleh close 60 je job sebulan [semak: number or amount]

[00:04:27–00:04:30] So untuk supply daripada 200 perlukan 3 orang team sale [semak: uncertain words, number or amount]

[00:04:30–00:04:33] So 60, 60, 60 dapat 180 [semak: number or amount]

[00:04:33–00:04:34] Faham tak? Konsep dia macam itulah

[00:04:34–00:04:37] So biasanya kita pergi pada operation dulu

[00:04:37–00:04:42] Dan baru kita scale sale dan juga scale marketing [semak: uncertain words]

[00:04:42–00:04:44] Marketing ni pula dia tak perlu ramai sangat

[00:04:44–00:04:49] Sebab seorang team marketing dia memang boleh supply kepada 5 ke 10 orang team sale [semak: number or amount]

[00:04:49–00:04:50] Selama je [semak: uncertain words]

[00:04:50–00:04:52] So marketing jarang kita scale

[00:04:52–00:04:54] Yang kita akan scale dulu biasanya operation

[00:04:54–00:04:56] Sebab tu shilling dia

[00:04:56–00:04:58] Lepas tu kita scale pula sale

[00:04:58–00:05:00] Sebab kita nak pastikan

[00:05:00–00:05:02] Kalau orang dah banyak job kena non-stop [semak: uncertain words]

[00:05:02–00:05:04] Ini orang banyak job tak ada

[00:05:04–00:05:05] Sebab sale tak cukup

[00:05:05–00:05:07] Marketing pula cukup tak 10 orang team sale [semak: number or amount]

[00:05:07–00:05:08] Tak cukup lagi

[00:05:09–00:05:11] Selama je seorang marketing 2 orang marketing pun dah ok [semak: number or amount]

[00:05:11–00:05:14] Kalau lebih banyak barulah kita buat

[00:05:14–00:05:15] Banyak team marketing

[00:05:15–00:05:17] Mungkin ada 2 team marketing sebab kita ada 20 team sale [semak: number or amount]

[00:05:17–00:05:19] 1 team marketing sepuluh daripada 10 orang [semak: uncertain words, number or amount]

[00:05:19–00:05:21] satu team marketing lagi [semak: uncertain words]

[00:05:21–00:05:22] supply lagi kepada 10 orang [semak: uncertain words, number or amount]

[00:05:22–00:05:23] contohnya

[00:05:23–00:05:24] kita boleh pecahkan macam tu

[00:05:24–00:05:24] ok

[00:05:24–00:05:26] jumpa dalam video ya