Feartures Counter Rejection Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:01–00:00:29] Produk dan juga service. Features dia kata. Produk kita tak cukup features lah. Produk kita ni tak cukup sifat lah. Okay guys. Memang ada kesan customer yang dia memang direct. Dia beritahu. Itulah saya tengok yang tuan punya ni dapat 50 biji je. Yang sana dapat 70 biji. Capsule tu. Secek tak banyak lah tuan. Oh yang ni kereta ni dia basic spec lah. Saya nak cari yang kalau boleh ada karaoke ke dalam kereta. Contohnya kan. [semak: uncertain words, number or amount] [00:00:29–00:00:30] So dia compare [semak: uncertain words] [00:00:30–00:00:32] Product service features [semak: uncertain words] [00:00:32–00:00:33] Okay point dia sama [semak: uncertain words] [00:00:33–00:00:34] By this time awak dah faham dah [00:00:34–00:00:36] Saya pusing-pusing goreng-goreng [00:00:36–00:00:36] Ayat yang sama je [semak: uncertain words] [00:00:36–00:00:37] Yes [00:00:37–00:00:38] Cakap dia yes [00:00:38–00:00:40] Kita dalam situasi ni [00:00:40–00:00:41] Kita nak quantify [00:00:42–00:00:43] Value [00:00:44–00:00:44] Lepas tu [00:00:44–00:00:46] Kita nak bagi dia [semak: uncertain words] [00:00:46–00:00:46] Bukti [00:00:48–00:00:49] Proof result [00:00:49–00:00:51] Kita nak bagi dia proof [00:00:51–00:00:52] Contoh dia kata [00:00:52–00:00:53] Itulah [00:00:53–00:00:55] Saya tengok yang product ni [00:00:55–00:00:57] Ada 3 bahan je [semak: uncertain words, number or amount] [00:00:57–00:00:58] Kalau product kesihatan yang lain [00:00:58–00:00:59] ada sampai 7 bahan. [semak: uncertain words, number or amount] [00:01:00–00:01:02] Haa, nampak? Kan ada produk kesehatan supplement [semak: uncertain words] [00:01:02–00:01:04] sampai 12 gambungan bahan. [semak: uncertain words, number or amount] [00:01:04–00:01:06] Macam mana awak nak counter? Awak saja produk [semak: uncertain words] [00:01:06–00:01:08] ada 3 bahan je. So, macam mana nak counter? [semak: number or amount] [00:01:09–00:01:10] Kita quantifikan value. [00:01:11–00:01:13] Betul, Puan. Memang itulah [00:01:13–00:01:14] banyak customer komplain. Kenapa [semak: uncertain words] [00:01:14–00:01:16] produk Ustaz Adib ni [00:01:16–00:01:18] ada 3 bahan je. Sedangkan yang lain ada [semak: number or amount] [00:01:18–00:01:20] sampai 12 bahan. Mana lagi bagus? [semak: uncertain words, number or amount] [00:01:21–00:01:22] Sebab, Puan, kalau tengok [00:01:22–00:01:24] bahan-bahan kita ni, walaupun ada 3 [semak: number or amount] [00:01:25–00:01:26] kepekatan dia tinggi. Kalau Puan [00:01:26–00:01:28] tengok, yang kita pakai ni original [00:01:28–00:01:30] Daripada omega 3 apa semua [semak: uncertain words, number or amount] [00:01:30–00:01:32] Kita combine sekali dengan sacai ichi [semak: uncertain words] [00:01:32–00:01:34] Combine dan 3-3 ni puan [semak: uncertain words, number or amount] [00:01:34–00:01:36] Kita bukannya sekadar combine [00:01:36–00:01:37] Dia adalah, tuan tengok [semak: uncertain words] [00:01:37–00:01:40] 0.2 gram [semak: uncertain words, number or amount] [00:01:41–00:01:42] Berapa miligram dia tengok [00:01:42–00:01:44] Kalau puan tengok yang compare yang ni [00:01:44–00:01:46] Kepekatan kita tinggi [00:01:46–00:01:48] Sebab tu bila saya tengok produk-produk lagi kat luar sana [semak: uncertain words] [00:01:48–00:01:50] Dia mencuba combine semua [00:01:50–00:01:52] Sedangkan sikit je tu [00:01:52–00:01:54] Ibaratnya puan makan pisang pun ada [00:01:54–00:01:55] Puan pasang pun ada, baik tak ya [semak: uncertain words] [00:01:55–00:01:57] Setakat 20 kehabungan bahan [semak: uncertain words, number or amount] [00:01:57–00:01:59] Oh saya ada 30 gabungan [semak: uncertain words, number or amount] [00:01:59–00:02:00] Kami fokus kepada [00:02:01–00:02:01] Kualiti [00:02:01–00:02:02] Bahan tu [00:02:02–00:02:03] That's why gabungan 3 ni [semak: number or amount] [00:02:03–00:02:04] Kita dah kat study [semak: uncertain words] [00:02:04–00:02:07] Ini adalah gabungan yang paling bagus [00:02:07–00:02:08] Sebab ketiga-tiga gabungan ni [00:02:08–00:02:09] Inilah punca [00:02:09–00:02:10] Kenapa kalau puan tengok [00:02:10–00:02:11] Bukan saya nak tipu puan [00:02:11–00:02:12] Tengok sini result [semak: uncertain words] [00:02:12–00:02:14] Bacaan gula turun [00:02:14–00:02:15] Ini semua turun [00:02:15–00:02:16] Sedangkan [00:02:16–00:02:16] Kalau ikutkan [00:02:16–00:02:17] Produk yang sana pun [semak: uncertain words] [00:02:17–00:02:18] Ada juga gabungan bahan [00:02:18–00:02:19] Rupanya [00:02:19–00:02:21] Campuran dia tak cantik [00:02:21–00:02:22] Yang kami dah testing [00:02:22–00:02:24] Gabung 3-3 bahan ni [semak: uncertain words, number or amount] [00:02:25–00:02:27] Gabung 3-3 bahan ni [semak: number or amount] [00:02:27–00:02:29] Ini jadi sebab tu kena amalkan hari-hari [semak: uncertain words] [00:02:29–00:02:31] Supaya kalau puan tengok, kami punya produk ni [semak: uncertain words] [00:02:31–00:02:33] Kita bukannya fokus pada [00:02:33–00:02:35] Kuantiti, kita fokus pada [00:02:35–00:02:36] Kualiti, kadang-kadang less is more [00:02:36–00:02:39] Yang produk kita ni, ambil sehari sekali je [00:02:39–00:02:41] Sebab dia pekat, produk lain ada pagi [00:02:41–00:02:42] Kena makan, malam kena makan [00:02:42–00:02:45] Kalau tengok pula result kita ni, dalam masa dua minggu [semak: uncertain words] [00:02:45–00:02:46] Dah dapat kesan, sedangkan online [00:02:46–00:02:49] Dua botol tak habis-habis lagi pun tak dapat kesan [00:02:49–00:02:50] Nampak, apa yang saya buat [00:02:50–00:02:52] Saya tengah mengquantifikan value [semak: uncertain words] [00:02:52–00:02:55] So, kadang-kadang, kekurangan itu [00:02:55–00:02:57] satu kelebihan. Gunakan [semak: uncertain words] [00:02:57–00:02:59] kekurangan itu untuk nampakan kita [00:02:59–00:03:01] lagi strong. Dan kalau dah [00:03:01–00:03:02] banyak, confirm lah kelebihan kan. Contohnya [semak: uncertain words] [00:03:02–00:03:05] situasi kereta. Kita jual kereta [00:03:05–00:03:07] orang duk komplain, dia kata [semak: uncertain words] [00:03:07–00:03:08] itulah tuan punya [00:03:09–00:03:11] package kereta use car ni [semak: uncertain words] [00:03:11–00:03:13] sana ada tujuh tahun waranti [00:03:13–00:03:14] yang tuan punya waranti berapa tahun lah [semak: uncertain words] [00:03:14–00:03:17] oh kita tak ada waranti. Eh tak ada waranti? [semak: uncertain words] [00:03:17–00:03:19] Macam mana kenapa tak ada waranti? [semak: uncertain words] [00:03:19–00:03:20] Sana siap bagi tujuh tahun waranti? [00:03:21–00:03:23] Oh iya ke? Betul lah tuan. Saya pun [semak: uncertain words] [00:03:23–00:03:24] sebenarnya, saya cakap tuan-tuan eh [semak: uncertain words] [00:03:24–00:03:27] quantified value. Memang banyak [semak: uncertain words] [00:03:27–00:03:29] customer yang tak ada ke waranti. Kami sebenarnya [semak: uncertain words] [00:03:29–00:03:31] tuan, kalau tuan tengok, kita [00:03:31–00:03:33] bagi waranti ni sebagai optional. [00:03:33–00:03:34] Sebab tu harga kami [00:03:34–00:03:37] RM25,000 ni kita bagi flat tanpa [semak: uncertain words, number or amount] [00:03:37–00:03:39] waranti. Sedangkan kalau tuan nak waranti [00:03:39–00:03:41] saya boleh add on je. Waranti tu harga [semak: uncertain words] [00:03:41–00:03:43] RM3,000. Cuma [semak: uncertain words, number or amount] [00:03:43–00:03:44] customer dia lagi prefer [00:03:44–00:03:47] waranti ni letak asing. Kenapa letak asing [00:03:47–00:03:49] tuan boleh pilih waranti yang lagi [semak: uncertain words] [00:03:49–00:03:51] premium. That's why dengan saya tuan, saya [00:03:51–00:03:53] transparent. Kami memang tak letak [00:03:53–00:03:55] waranty sebab kami akan tolong [semak: uncertain words] [00:03:55–00:03:57] designkan. Sebab waranty ada full. [semak: uncertain words] [00:03:57–00:03:59] Ada waranty body sahaja, waranty ni sahaja, [semak: uncertain words] [00:03:59–00:04:00] waranty engine sahaja, waranty ni sahaja. [00:04:01–00:04:02] Dan saya adalah assessment yang, [semak: uncertain words] [00:04:02–00:04:05] kita buat semuanya [semak: uncertain words] [00:04:05–00:04:06] secara alakat. So, senang. [00:04:07–00:04:08] Tuan nak panggil jimat, saya bagi panggil jimat. [00:04:09–00:04:11] Tuan nak waranty pun saya add on-kan. Contoh, nampak [semak: uncertain words] [00:04:11–00:04:13] macam tu? Apa yang awak tengah buat adalah [00:04:13–00:04:15] awak tengah gunakan kekurangan awak sebagai [00:04:15–00:04:17] satu value. Rupanya awak ni transparent. [semak: uncertain words] [00:04:18–00:04:19] Tak ada waranty, tak apa. [semak: uncertain words] [00:04:19–00:04:20] Sebab itu memang value saya. [00:04:21–00:04:22] Saya memang kurangkan semua. Contoh, [00:04:22–00:04:24] sebesar situasi, awak jual pakej umrah [semak: uncertain words] [00:04:24–00:04:26] customer komplain [semak: uncertain words] [00:04:26–00:04:28] kenapa awak punya pakej ni jauh [00:04:29–00:04:30] kenapa jauh [00:04:30–00:04:32] oh puan [semak: uncertain words] [00:04:32–00:04:34] kita memang ambil hotel yang jarak [semak: uncertain words] [00:04:34–00:04:36] dia jauh sikit, tujuan dia sebab kita nak [00:04:36–00:04:38] bagi pakej yang paling mampu milik [00:04:38–00:04:40] kalau puan tengok kat sini, kita lebihkan makan [semak: uncertain words] [00:04:41–00:04:42] jarak hotel kita [00:04:42–00:04:44] memang dalam sekitar 100 meter [semak: number or amount] [00:04:44–00:04:46] kalau dekat Mekah ni, 100 meter ni still ok [semak: number or amount] [00:04:46–00:04:48] cuma kita lebihkan makan [00:04:48–00:04:50] sebab hotel yang dekat, kita ada hotel [00:04:50–00:04:52] walaun, malaun, apa semua ni [00:04:52–00:04:53] Hotel-hotel ni makan tak sedap [00:04:53–00:04:54] Hotel kami ni makanan sedap [semak: uncertain words] [00:04:54–00:04:55] Yang paling best [00:04:55–00:04:57] Hotel ni dia ada shuttle bus [00:04:57–00:04:58] Maksudnya [00:04:58–00:04:59] Daripada jalan kaki [00:04:59–00:04:59] Baik naik bus [00:04:59–00:05:00] Sebab tu kadang-kadang [00:05:00–00:05:01] Jemaah dia [00:05:01–00:05:03] Dia lagi happy semain hotel jauh sikit [semak: uncertain words] [00:05:03–00:05:04] At least [00:05:04–00:05:05] Dia boleh jalan [00:05:05–00:05:06] Sebab kawasan tu [00:05:06–00:05:07] Dia ada mencegara-gerai [00:05:07–00:05:08] So bila puan berjalan tu [00:05:08–00:05:09] Seronok [00:05:09–00:05:09] Kan [00:05:09–00:05:11] Kalau puan hotel terlampau dekat [00:05:11–00:05:12] Masalah dia pula [00:05:12–00:05:12] Kita ni [00:05:12–00:05:14] Nak kena berjalan tu [00:05:14–00:05:15] Kadang tak dapat lah [00:05:15–00:05:17] Nak experience depan belakang kan [00:05:17–00:05:18] So puan kena pusing balik [00:05:18–00:05:19] Contoh yang dekat ni [00:05:19–00:05:20] Hotel dekat sini [00:05:20–00:05:20] So [00:05:20–00:05:22] Kawasan yang nak berjalan tu [00:05:22–00:05:22] Pusing balik [00:05:22–00:05:24] Lalu hari-hari kena pusing juga [semak: uncertain words] [00:05:24–00:05:25] Sebab nak lalu kawasan ni [00:05:25–00:05:26] So baik kita duduk kawasan ni terus [00:05:26–00:05:28] Sebab tu lah kami memang pilih hotel ni [semak: uncertain words] [00:05:28–00:05:29] Walaupun jauh sikit puan [00:05:29–00:05:31] Tapi sebenarnya tempat dia strategik [00:05:31–00:05:32] Sebab ada shuttle bus [00:05:33–00:05:34] Jalan pun tak terasa [00:05:34–00:05:35] 100 meter ni pun sama je [semak: number or amount] [00:05:35–00:05:36] Sebenarnya puan [00:05:36–00:05:37] Kalau 100 meter cuma kita je lah [semak: uncertain words, number or amount] [00:05:37–00:05:39] Untuk macam puan [00:05:39–00:05:40] Tak ada warga emas kan [semak: uncertain words] [00:05:40–00:05:40] Jadi saya rasa ok [semak: uncertain words] [00:05:40–00:05:42] Sebab tu saya cakap terterang [00:05:42–00:05:43] Package kami ni [00:05:43–00:05:44] Dia kurang mesra warga emas [semak: uncertain words] [00:05:44–00:05:45] Dia lagi yang kena becah [semak: uncertain words] [00:05:45–00:05:47] Sebab tu kami memang fokus kepada [00:05:47–00:05:48] Yang umur dia [00:05:48–00:05:50] 50 dan ke bawah [semak: number or amount] [00:05:50–00:05:51] Macam saya tengok puan, sesuai lah [00:05:51–00:05:53] Satu lagi puan, ni sajalah saya nak share [00:05:53–00:05:55] Kami tak tukar hotel [00:05:55–00:05:56] Ini pun ada satu masalah [semak: uncertain words] [00:05:56–00:05:58] Yang ambil hotel dekat-dekat ni lah lah [semak: uncertain words] [00:05:58–00:05:59] Rupanya bertukar-tukar hotel [semak: uncertain words] [00:05:59–00:06:00] Sebab apa? [00:06:00–00:06:01] Harga naik turun-naik turun [00:06:01–00:06:02] Jadi customer banyak terkejut [00:06:05–00:06:06] Quantify value, bagi proof [00:06:06–00:06:07] Ni contohlah puan tengok [semak: uncertain words] [00:06:07–00:06:08] Kita punya review [semak: uncertain words] [00:06:08–00:06:09] Ni saya tunjukkan hotel [semak: uncertain words] [00:06:09–00:06:11] Kalau hotel yang dekat [00:06:11–00:06:12] Bilik dia kecil puan [00:06:12–00:06:14] Tapi kalau hotel yang jauh sikit je [00:06:14–00:06:15] Bilik dia besar [00:06:15–00:06:16] Bilik dia memang besar [00:06:16–00:06:18] Tengok luas, makanan senang [00:06:18–00:06:18] Macam tu [semak: uncertain words] [00:06:18–00:06:21] macam tu, so cara untuk counter [semak: uncertain words] [00:06:21–00:06:23] adalah, awak jangan kata [00:06:23–00:06:25] tidak, kata je ye, cuma [semak: uncertain words] [00:06:25–00:06:26] awak cuba quantifikan balik value [00:06:26–00:06:29] bagi pula dengan Rizal [semak: uncertain words] [00:06:29–00:06:30] jumpa dalam sesuai-sesuai [semak: uncertain words] [00:06:30–00:06:31] Rizal