Feartures Counter Rejection Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f96c Automatic full-length draft. Uncertain wording and figures require review. [00:00:01.170 – 00:00:29.270] Produk dan juga service. Features dia kata. Produk kita tak cukup features lah. Produk kita ni tak cukup sifat lah. Okay guys. Memang ada kesan customer yang dia memang direct. Dia beritahu. Itulah saya tengok yang tuan punya ni dapat 50 biji je. Yang sana dapat 70 biji. Capsule tu. Secek tak banyak lah tuan. Oh yang ni kereta ni dia basic spec lah. Saya nak cari yang kalau boleh ada karaoke ke dalam kereta. Contohnya kan. [00:00:29.270 – 00:00:30.690] So dia compare [00:00:30.690 – 00:00:32.150] Product service features [00:00:32.150 – 00:00:33.190] Okay point dia sama [00:00:33.190 – 00:00:34.890] By this time awak dah faham dah [00:00:34.890 – 00:00:36.170] Saya pusing-pusing goreng-goreng [00:00:36.170 – 00:00:36.830] Ayat yang sama je [00:00:36.830 – 00:00:37.610] Yes [00:00:37.610 – 00:00:38.610] Cakap dia yes [00:00:38.610 – 00:00:40.010] Kita dalam situasi ni [00:00:40.010 – 00:00:41.330] Kita nak quantify [00:00:42.470 – 00:00:43.030] Value [00:00:44.170 – 00:00:44.930] Lepas tu [00:00:44.930 – 00:00:46.210] Kita nak bagi dia [00:00:46.210 – 00:00:46.790] Bukti [00:00:48.550 – 00:00:49.570] Proof result [00:00:49.570 – 00:00:51.090] Kita nak bagi dia proof [00:00:51.090 – 00:00:52.630] Contoh dia kata [00:00:52.630 – 00:00:53.550] Itulah [00:00:53.550 – 00:00:55.430] Saya tengok yang product ni [00:00:55.430 – 00:00:57.250] Ada 3 bahan je [00:00:57.250 – 00:00:58.710] Kalau product kesihatan yang lain [00:00:58.710 – 00:00:59.830] ada sampai 7 bahan. [00:01:00.730 – 00:01:02.690] Haa, nampak? Kan ada produk kesehatan supplement [00:01:02.690 – 00:01:04.810] sampai 12 gambungan bahan. [00:01:04.990 – 00:01:06.710] Macam mana awak nak counter? Awak saja produk [00:01:06.710 – 00:01:08.730] ada 3 bahan je. So, macam mana nak counter? [00:01:09.310 – 00:01:10.470] Kita quantifikan value. [00:01:11.090 – 00:01:13.090] Betul, Puan. Memang itulah [00:01:13.090 – 00:01:14.550] banyak customer komplain. Kenapa [00:01:14.550 – 00:01:16.230] produk Ustaz Adib ni [00:01:16.230 – 00:01:18.630] ada 3 bahan je. Sedangkan yang lain ada [00:01:18.630 – 00:01:20.630] sampai 12 bahan. Mana lagi bagus? [00:01:21.270 – 00:01:22.510] Sebab, Puan, kalau tengok [00:01:22.510 – 00:01:24.710] bahan-bahan kita ni, walaupun ada 3 [00:01:25.170 – 00:01:26.730] kepekatan dia tinggi. Kalau Puan [00:01:26.730 – 00:01:28.390] tengok, yang kita pakai ni original [00:01:28.390 – 00:01:30.570] Daripada omega 3 apa semua [00:01:30.570 – 00:01:32.590] Kita combine sekali dengan sacai ichi [00:01:32.590 – 00:01:34.210] Combine dan 3-3 ni puan [00:01:34.210 – 00:01:36.330] Kita bukannya sekadar combine [00:01:36.330 – 00:01:37.890] Dia adalah, tuan tengok [00:01:37.890 – 00:01:40.570] 0.2 gram [00:01:41.350 – 00:01:42.750] Berapa miligram dia tengok [00:01:42.750 – 00:01:44.270] Kalau puan tengok yang compare yang ni [00:01:44.970 – 00:01:46.150] Kepekatan kita tinggi [00:01:46.150 – 00:01:48.930] Sebab tu bila saya tengok produk-produk lagi kat luar sana [00:01:48.930 – 00:01:50.690] Dia mencuba combine semua [00:01:50.690 – 00:01:52.130] Sedangkan sikit je tu [00:01:52.130 – 00:01:54.170] Ibaratnya puan makan pisang pun ada [00:01:54.170 – 00:01:55.990] Puan pasang pun ada, baik tak ya [00:01:55.990 – 00:01:57.710] Setakat 20 kehabungan bahan [00:01:57.710 – 00:01:59.010] Oh saya ada 30 gabungan [00:01:59.010 – 00:02:00.250] Kami fokus kepada [00:02:01.130 – 00:02:01.690] Kualiti [00:02:01.690 – 00:02:02.630] Bahan tu [00:02:02.630 – 00:02:03.910] That's why gabungan 3 ni [00:02:03.910 – 00:02:04.630] Kita dah kat study [00:02:04.630 – 00:02:07.190] Ini adalah gabungan yang paling bagus [00:02:07.190 – 00:02:08.930] Sebab ketiga-tiga gabungan ni [00:02:08.930 – 00:02:09.970] Inilah punca [00:02:09.970 – 00:02:10.890] Kenapa kalau puan tengok [00:02:10.890 – 00:02:11.750] Bukan saya nak tipu puan [00:02:11.750 – 00:02:12.450] Tengok sini result [00:02:12.450 – 00:02:14.270] Bacaan gula turun [00:02:14.270 – 00:02:15.150] Ini semua turun [00:02:15.150 – 00:02:16.090] Sedangkan [00:02:16.090 – 00:02:16.930] Kalau ikutkan [00:02:16.930 – 00:02:17.890] Produk yang sana pun [00:02:17.890 – 00:02:18.950] Ada juga gabungan bahan [00:02:18.950 – 00:02:19.990] Rupanya [00:02:19.990 – 00:02:21.610] Campuran dia tak cantik [00:02:21.610 – 00:02:22.950] Yang kami dah testing [00:02:22.950 – 00:02:24.870] Gabung 3-3 bahan ni [00:02:25.830 – 00:02:27.130] Gabung 3-3 bahan ni [00:02:27.130 – 00:02:29.010] Ini jadi sebab tu kena amalkan hari-hari [00:02:29.010 – 00:02:31.570] Supaya kalau puan tengok, kami punya produk ni [00:02:31.570 – 00:02:33.510] Kita bukannya fokus pada [00:02:33.990 – 00:02:35.250] Kuantiti, kita fokus pada [00:02:35.250 – 00:02:36.970] Kualiti, kadang-kadang less is more [00:02:36.970 – 00:02:39.450] Yang produk kita ni, ambil sehari sekali je [00:02:39.450 – 00:02:41.430] Sebab dia pekat, produk lain ada pagi [00:02:41.430 – 00:02:42.970] Kena makan, malam kena makan [00:02:42.970 – 00:02:45.470] Kalau tengok pula result kita ni, dalam masa dua minggu [00:02:45.470 – 00:02:46.930] Dah dapat kesan, sedangkan online [00:02:46.930 – 00:02:49.110] Dua botol tak habis-habis lagi pun tak dapat kesan [00:02:49.110 – 00:02:50.490] Nampak, apa yang saya buat [00:02:50.490 – 00:02:52.750] Saya tengah mengquantifikan value [00:02:52.750 – 00:02:55.230] So, kadang-kadang, kekurangan itu [00:02:55.230 – 00:02:57.050] satu kelebihan. Gunakan [00:02:57.050 – 00:02:59.170] kekurangan itu untuk nampakan kita [00:02:59.170 – 00:03:01.130] lagi strong. Dan kalau dah [00:03:01.130 – 00:03:02.990] banyak, confirm lah kelebihan kan. Contohnya [00:03:02.990 – 00:03:05.230] situasi kereta. Kita jual kereta [00:03:05.730 – 00:03:07.290] orang duk komplain, dia kata [00:03:07.290 – 00:03:08.550] itulah tuan punya [00:03:09.410 – 00:03:11.050] package kereta use car ni [00:03:11.610 – 00:03:13.310] sana ada tujuh tahun waranti [00:03:13.310 – 00:03:14.950] yang tuan punya waranti berapa tahun lah [00:03:14.950 – 00:03:17.350] oh kita tak ada waranti. Eh tak ada waranti? [00:03:17.870 – 00:03:19.190] Macam mana kenapa tak ada waranti? [00:03:19.470 – 00:03:20.750] Sana siap bagi tujuh tahun waranti? [00:03:21.410 – 00:03:23.150] Oh iya ke? Betul lah tuan. Saya pun [00:03:23.150 – 00:03:24.530] sebenarnya, saya cakap tuan-tuan eh [00:03:24.530 – 00:03:27.270] quantified value. Memang banyak [00:03:27.270 – 00:03:29.710] customer yang tak ada ke waranti. Kami sebenarnya [00:03:29.710 – 00:03:31.590] tuan, kalau tuan tengok, kita [00:03:31.590 – 00:03:33.490] bagi waranti ni sebagai optional. [00:03:33.770 – 00:03:34.870] Sebab tu harga kami [00:03:34.870 – 00:03:37.550] RM25,000 ni kita bagi flat tanpa [00:03:37.550 – 00:03:39.670] waranti. Sedangkan kalau tuan nak waranti [00:03:39.670 – 00:03:41.730] saya boleh add on je. Waranti tu harga [00:03:41.730 – 00:03:43.430] RM3,000. Cuma [00:03:43.430 – 00:03:44.730] customer dia lagi prefer [00:03:44.730 – 00:03:47.750] waranti ni letak asing. Kenapa letak asing [00:03:47.750 – 00:03:49.470] tuan boleh pilih waranti yang lagi [00:03:49.470 – 00:03:51.550] premium. That's why dengan saya tuan, saya [00:03:51.550 – 00:03:53.410] transparent. Kami memang tak letak [00:03:53.410 – 00:03:55.530] waranty sebab kami akan tolong [00:03:55.530 – 00:03:57.270] designkan. Sebab waranty ada full. [00:03:57.570 – 00:03:59.570] Ada waranty body sahaja, waranty ni sahaja, [00:03:59.730 – 00:04:00.970] waranty engine sahaja, waranty ni sahaja. [00:04:01.090 – 00:04:02.610] Dan saya adalah assessment yang, [00:04:02.930 – 00:04:05.510] kita buat semuanya [00:04:05.510 – 00:04:06.930] secara alakat. So, senang. [00:04:07.350 – 00:04:08.990] Tuan nak panggil jimat, saya bagi panggil jimat. [00:04:09.190 – 00:04:11.390] Tuan nak waranty pun saya add on-kan. Contoh, nampak [00:04:11.390 – 00:04:13.330] macam tu? Apa yang awak tengah buat adalah [00:04:13.330 – 00:04:15.250] awak tengah gunakan kekurangan awak sebagai [00:04:15.250 – 00:04:17.210] satu value. Rupanya awak ni transparent. [00:04:18.210 – 00:04:19.330] Tak ada waranty, tak apa. [00:04:19.530 – 00:04:20.630] Sebab itu memang value saya. [00:04:21.270 – 00:04:22.870] Saya memang kurangkan semua. Contoh, [00:04:22.870 – 00:04:24.890] sebesar situasi, awak jual pakej umrah [00:04:24.890 – 00:04:26.250] customer komplain [00:04:26.250 – 00:04:28.910] kenapa awak punya pakej ni jauh [00:04:29.930 – 00:04:30.910] kenapa jauh [00:04:30.910 – 00:04:32.450] oh puan [00:04:32.450 – 00:04:34.930] kita memang ambil hotel yang jarak [00:04:34.930 – 00:04:36.830] dia jauh sikit, tujuan dia sebab kita nak [00:04:36.830 – 00:04:38.690] bagi pakej yang paling mampu milik [00:04:38.690 – 00:04:40.830] kalau puan tengok kat sini, kita lebihkan makan [00:04:41.530 – 00:04:42.570] jarak hotel kita [00:04:42.570 – 00:04:44.110] memang dalam sekitar 100 meter [00:04:44.110 – 00:04:46.870] kalau dekat Mekah ni, 100 meter ni still ok [00:04:46.870 – 00:04:48.550] cuma kita lebihkan makan [00:04:48.550 – 00:04:50.550] sebab hotel yang dekat, kita ada hotel [00:04:50.550 – 00:04:52.130] walaun, malaun, apa semua ni [00:04:52.130 – 00:04:53.670] Hotel-hotel ni makan tak sedap [00:04:53.670 – 00:04:54.890] Hotel kami ni makanan sedap [00:04:54.890 – 00:04:55.510] Yang paling best [00:04:55.510 – 00:04:57.250] Hotel ni dia ada shuttle bus [00:04:57.250 – 00:04:58.210] Maksudnya [00:04:58.210 – 00:04:59.250] Daripada jalan kaki [00:04:59.250 – 00:04:59.850] Baik naik bus [00:04:59.850 – 00:05:00.790] Sebab tu kadang-kadang [00:05:00.790 – 00:05:01.730] Jemaah dia [00:05:01.730 – 00:05:03.390] Dia lagi happy semain hotel jauh sikit [00:05:03.390 – 00:05:04.270] At least [00:05:04.270 – 00:05:05.550] Dia boleh jalan [00:05:05.550 – 00:05:06.310] Sebab kawasan tu [00:05:06.310 – 00:05:07.390] Dia ada mencegara-gerai [00:05:07.390 – 00:05:08.730] So bila puan berjalan tu [00:05:08.730 – 00:05:09.110] Seronok [00:05:09.110 – 00:05:09.670] Kan [00:05:09.670 – 00:05:11.510] Kalau puan hotel terlampau dekat [00:05:11.510 – 00:05:12.290] Masalah dia pula [00:05:12.290 – 00:05:12.930] Kita ni [00:05:12.930 – 00:05:14.970] Nak kena berjalan tu [00:05:14.970 – 00:05:15.790] Kadang tak dapat lah [00:05:15.790 – 00:05:17.070] Nak experience depan belakang kan [00:05:17.070 – 00:05:18.290] So puan kena pusing balik [00:05:18.290 – 00:05:19.530] Contoh yang dekat ni [00:05:19.530 – 00:05:20.090] Hotel dekat sini [00:05:20.090 – 00:05:20.770] So [00:05:20.770 – 00:05:22.350] Kawasan yang nak berjalan tu [00:05:22.350 – 00:05:22.950] Pusing balik [00:05:22.950 – 00:05:24.090] Lalu hari-hari kena pusing juga [00:05:24.090 – 00:05:25.130] Sebab nak lalu kawasan ni [00:05:25.130 – 00:05:26.330] So baik kita duduk kawasan ni terus [00:05:26.330 – 00:05:28.170] Sebab tu lah kami memang pilih hotel ni [00:05:28.170 – 00:05:29.830] Walaupun jauh sikit puan [00:05:29.830 – 00:05:31.190] Tapi sebenarnya tempat dia strategik [00:05:31.190 – 00:05:32.590] Sebab ada shuttle bus [00:05:33.050 – 00:05:34.150] Jalan pun tak terasa [00:05:34.150 – 00:05:35.850] 100 meter ni pun sama je [00:05:35.850 – 00:05:36.350] Sebenarnya puan [00:05:36.350 – 00:05:37.970] Kalau 100 meter cuma kita je lah [00:05:37.970 – 00:05:39.190] Untuk macam puan [00:05:39.190 – 00:05:40.190] Tak ada warga emas kan [00:05:40.190 – 00:05:40.850] Jadi saya rasa ok [00:05:40.850 – 00:05:42.350] Sebab tu saya cakap terterang [00:05:42.350 – 00:05:43.070] Package kami ni [00:05:43.070 – 00:05:44.430] Dia kurang mesra warga emas [00:05:44.430 – 00:05:45.790] Dia lagi yang kena becah [00:05:45.790 – 00:05:47.390] Sebab tu kami memang fokus kepada [00:05:47.390 – 00:05:48.690] Yang umur dia [00:05:48.690 – 00:05:50.090] 50 dan ke bawah [00:05:50.090 – 00:05:51.690] Macam saya tengok puan, sesuai lah [00:05:51.690 – 00:05:53.790] Satu lagi puan, ni sajalah saya nak share [00:05:53.790 – 00:05:55.350] Kami tak tukar hotel [00:05:55.350 – 00:05:56.590] Ini pun ada satu masalah [00:05:56.590 – 00:05:58.510] Yang ambil hotel dekat-dekat ni lah lah [00:05:58.510 – 00:05:59.590] Rupanya bertukar-tukar hotel [00:05:59.590 – 00:06:00.030] Sebab apa? [00:06:00.290 – 00:06:01.630] Harga naik turun-naik turun [00:06:01.630 – 00:06:02.890] Jadi customer banyak terkejut [00:06:05.090 – 00:06:06.390] Quantify value, bagi proof [00:06:06.390 – 00:06:07.590] Ni contohlah puan tengok [00:06:07.590 – 00:06:08.750] Kita punya review [00:06:08.750 – 00:06:09.690] Ni saya tunjukkan hotel [00:06:09.690 – 00:06:11.350] Kalau hotel yang dekat [00:06:11.350 – 00:06:12.470] Bilik dia kecil puan [00:06:12.470 – 00:06:14.170] Tapi kalau hotel yang jauh sikit je [00:06:14.170 – 00:06:15.130] Bilik dia besar [00:06:15.130 – 00:06:16.590] Bilik dia memang besar [00:06:16.590 – 00:06:18.450] Tengok luas, makanan senang [00:06:18.450 – 00:06:18.870] Macam tu [00:06:18.870 – 00:06:21.510] macam tu, so cara untuk counter [00:06:21.510 – 00:06:23.290] adalah, awak jangan kata [00:06:23.290 – 00:06:25.270] tidak, kata je ye, cuma [00:06:25.270 – 00:06:26.910] awak cuba quantifikan balik value [00:06:26.910 – 00:06:29.310] bagi pula dengan Rizal [00:06:29.310 – 00:06:30.590] jumpa dalam sesuai-sesuai [00:06:30.590 – 00:06:31.470] Rizal