Budget Counter Rejection Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f969 Automatic full-length draft. Uncertain wording and figures require review. [00:00:00.000 – 00:00:28.660] Customer kata dia tak ada budget. Okey guys, ini budget tau bukan mahal. Mahal tu subjektif. Mahal lah, murah lah. Budget ni pula beza. Contohnya renovasi rumah. Saya punya budget RM200,000. Itu maksudnya budget. Dia dah set limit. Biasanya ini khas untuk barang-barang mahal. Barang murah, jarang lah dia kata tak ada budget. Ataupun dia kata-kata mahal. Budget ni maksudnya orang tu sedang menyediakan budget tambahan. Budget 2022. [00:00:29.300 – 00:00:29.980] Bajet 23 [00:00:31.140 – 00:00:32.980] Orang yang cakap tak ada bajet [00:00:32.980 – 00:00:33.820] Sebenarnya dia ada duit [00:00:33.820 – 00:00:36.780] Cuma dia dah melebihi daripada spending yang dia nak buat [00:00:36.780 – 00:00:38.160] So apa yang kita nak buat adalah [00:00:38.160 – 00:00:39.280] Dia beza eh [00:00:39.280 – 00:00:40.220] Kalau orang tu kata mahal [00:00:40.220 – 00:00:41.240] Kadang-kadang dia memang tak mampu [00:00:41.240 – 00:00:42.780] Tapi orang yang kata dia tak ada bajet [00:00:42.780 – 00:00:43.300] Dia mampu [00:00:43.300 – 00:00:46.060] Tapi dia rasa melebihi bajet untuk bulan tersebut [00:00:46.060 – 00:00:46.660] Faham tak? [00:00:46.740 – 00:00:47.240] Beza tau [00:00:47.240 – 00:00:48.600] Bukan tak mampu [00:00:49.180 – 00:00:49.740] Mahal ni [00:00:49.740 – 00:00:50.440] Jadi lah [00:00:51.240 – 00:00:51.640] Mahal [00:00:51.640 – 00:00:52.700] Tak mampu [00:00:53.780 – 00:00:55.460] Kalau betul lah betul-betul dia rasa mahal [00:00:55.460 – 00:00:56.460] Sebenarnya dia tak mampu [00:00:58.800 – 00:00:59.800] Dia sebenarnya rasa dia cakap [00:00:59.800 – 00:01:01.880] oh saya tak mampu lah mahal. Tapi kalau tak ada [00:01:01.880 – 00:01:03.700] bajet ni, kemungkinan besar adalah [00:01:03.700 – 00:01:07.180] dia tak bersedia. Sebab [00:01:07.180 – 00:01:09.340] dia rasa bajet tu patut keluar ke tempat lain. [00:01:10.140 – 00:01:11.260] Dia almost macam sama [00:01:11.260 – 00:01:13.380] tapi bajet ni ada untuk customer yang lebih [00:01:13.380 – 00:01:15.380] berstruktur. Dia tak kata mahal. [00:01:15.600 – 00:01:16.940] Dia kata saya tak ada bajet. [00:01:17.760 – 00:01:19.320] Kalau dia betul-betul maksudkan [00:01:19.320 – 00:01:21.040] sebuah bajet. Ini maksudnya customer yang boleh tahu [00:01:21.440 – 00:01:23.220] bajet saya RM200,000. Saya dah [00:01:23.220 – 00:01:25.600] tak ada bajet dah benda ni. Benda ni lebih daripada RM200,000. [00:01:26.020 – 00:01:27.320] Bajet saya nak beli kereta ni [00:01:27.320 – 00:01:29.300] sebenarnya RM150,000 je bang. Tapi ni dah [00:01:29.300 – 00:01:31.320] over budget, ok, apa yang kita nak [00:01:31.320 – 00:01:33.240] buat macam biasa guys, kita akan cakap yes [00:01:33.240 – 00:01:35.480] ye kena je dulu, jangan [00:01:35.480 – 00:01:37.380] lawan ego customer, kita [00:01:37.380 – 00:01:38.920] akan bagi ayat pertama adalah yes [00:01:38.920 – 00:01:41.020] ok, yes, lepas tu plus apa [00:01:41.020 – 00:01:43.260] biasanya kita akan quantify value, cuma [00:01:43.260 – 00:01:45.220] kali ni kita akan buat lain sikit, kita [00:01:45.220 – 00:01:47.380] akan main dengan urgency [00:01:47.380 – 00:01:49.440] terus, urgency [00:01:49.440 – 00:01:51.320] ok, urgency ni ada dua, kita tahu tadi [00:01:51.320 – 00:01:52.820] belajar, emotional [00:01:54.280 – 00:01:54.760] ataupun [00:01:56.280 – 00:01:56.760] promotional [00:01:58.420 – 00:01:58.900] plus [00:01:58.900 – 00:02:01.000] dengan kita akan bagi dia [00:02:01.000 – 00:02:01.600] proof [00:02:02.860 – 00:02:03.420] result [00:02:04.240 – 00:02:05.280] kita ubah sikit [00:02:05.280 – 00:02:06.760] kita nak buat adalah [00:02:06.760 – 00:02:07.800] kita akan jawab yes [00:02:07.800 – 00:02:09.420] lepas tu kita akan bagi urgency [00:02:09.420 – 00:02:10.480] emotional urgency [00:02:10.480 – 00:02:11.300] atau promotional urgency [00:02:11.300 – 00:02:12.520] dan kita akan bagi result [00:02:12.520 – 00:02:14.140] kalau awak tengok balik video [00:02:14.140 – 00:02:14.740] pasal mahal [00:02:14.740 – 00:02:15.680] kita tak bagi urgency [00:02:16.340 – 00:02:17.140] kita akan [00:02:17.140 – 00:02:18.340] quantifikan value [00:02:18.340 – 00:02:19.560] cuma kali ni [00:02:19.560 – 00:02:20.440] customer ni bukan [00:02:20.440 – 00:02:21.760] dia kata mahal [00:02:21.760 – 00:02:22.740] keadaan tak mampu [00:02:22.740 – 00:02:24.180] dia macam tak bersedia [00:02:24.180 – 00:02:25.180] untuk keluar budget [00:02:25.180 – 00:02:25.780] sebanyak tu [00:02:25.780 – 00:02:26.660] sebab dia adalah customer [00:02:26.660 – 00:02:27.380] yang lebih berstruktur [00:02:27.380 – 00:02:28.640] so kita kena faham [00:02:28.640 – 00:02:29.300] Duit ni priority [00:02:29.300 – 00:02:30.820] Kalau duit ni penting [00:02:30.820 – 00:02:32.160] Dia akan boleh tambah bajet dia [00:02:32.160 – 00:02:33.400] So apa yang kita nak buat adalah [00:02:33.400 – 00:02:34.720] Kita kena wujudkan [00:02:34.720 – 00:02:35.740] Emotional [00:02:35.740 – 00:02:37.400] Biasanya emotional ni lagi pencet lah [00:02:37.400 – 00:02:38.760] Promotional pun ok juga [00:02:38.760 – 00:02:40.080] Beza dia adalah [00:02:40.080 – 00:02:41.100] Emotional kita gunakan [00:02:41.100 – 00:02:42.380] Emosi untuk psycho dia [00:02:42.380 – 00:02:43.660] Buat sekarang-sekarang-sekarang [00:02:43.660 – 00:02:45.100] Promotional adalah [00:02:45.100 – 00:02:47.180] Kita gunakan promosi untuk psycho dia [00:02:47.180 – 00:02:48.400] Contohnya kita ambil rumah tadi [00:02:48.400 – 00:02:50.400] Kita adalah company ID [00:02:50.400 – 00:02:51.720] Yang dia nak renovate [00:02:51.720 – 00:02:53.280] Bajet dia RM200,000 [00:02:53.280 – 00:02:54.600] So dia kata [00:02:54.600 – 00:02:55.600] Itulah [00:02:55.600 – 00:02:56.940] Saya punya bajet RM200,000 [00:02:56.940 – 00:02:57.800] Yang awak kot ni [00:02:57.800 – 00:02:59.740] dah terlebih lah, terlebih [00:02:59.740 – 00:03:00.880] daripada bajet RM250,000 [00:03:02.020 – 00:03:03.580] typical salesman akan cuba [00:03:03.580 – 00:03:04.360] mid bajet dia [00:03:05.620 – 00:03:07.720] tapi kalau awak nak keras, awak ataupun [00:03:07.720 – 00:03:09.720] awak memang dah tak boleh nak mid bajet dia, awak akan cakap [00:03:09.720 – 00:03:11.820] macam ni, betul bang, itulah [00:03:11.820 – 00:03:13.880] memang ni dah over bajet ni, waktu saya cuba [00:03:13.880 – 00:03:15.900] kod dengan abang pun, saya dah cuba potong semua benda [00:03:15.900 – 00:03:17.860] tapi rupa-rupanya, untuk [00:03:17.860 – 00:03:19.940] spek yang abang nak ni, nak pakai high grade [00:03:19.940 – 00:03:21.500] quality, wayar [00:03:21.500 – 00:03:23.700] quality apa semua dengan kabinet yang abang [00:03:23.700 – 00:03:25.780] nak style semua tu, memang ni je bajet [00:03:25.780 – 00:03:26.880] Kita yang boleh buat peperendah [00:03:26.880 – 00:03:28.300] Sebab ini bukannya kita makan apa-apa [00:03:28.300 – 00:03:30.600] Memang ini adalah harga yang paling rendah kita buat [00:03:31.220 – 00:03:32.660] Dan sebab risau saya bang [00:03:32.660 – 00:03:33.760] Kalau abang nak mid budget [00:03:34.220 – 00:03:36.320] Kita kena potong kayu ni jenis semua [00:03:36.320 – 00:03:38.080] Dan kita main emotional agency [00:03:38.860 – 00:03:40.140] Kerisauan dia adalah safety [00:03:40.600 – 00:03:41.840] Rumah tu takut tak safety [00:03:41.840 – 00:03:42.600] Sebab beza [00:03:42.600 – 00:03:44.720] Kalau katalah kita pakai wayar yang tebal [00:03:44.720 – 00:03:45.400] Tebal yang ni [00:03:45.400 – 00:03:46.840] Ini kalau wayar ni [00:03:46.840 – 00:03:48.900] Code untuk satu rumah ni dalam sekitar RM30,000 [00:03:48.900 – 00:03:49.340] Untuk wiring [00:03:49.340 – 00:03:51.220] Tapi kalau bayar pakai wayar nipis [00:03:51.220 – 00:03:52.820] Sebab kita pakai satu rumah tu dalam sekitar [00:03:54.760 – 00:03:55.940] 50 meter punya wayar [00:03:55.940 – 00:03:57.800] contohnya, wayar ni, harga dia kita boleh [00:03:57.800 – 00:04:00.180] cut dalam RM20,000. Tapi takut-takut [00:04:00.180 – 00:04:01.880] bang, dia tak safety. Itu nombor satu. [00:04:01.980 – 00:04:03.440] Nombor dua, cabinet dapur. [00:04:03.660 – 00:04:05.840] Yang kita pakai ni bang, bukannya grade yang biasa-biasa. [00:04:05.940 – 00:04:07.820] Ini tahan 20 tahun, 30 tahun, insyaAllah tahan. [00:04:07.920 – 00:04:09.620] Sebab dia adalah kayu yang memang [00:04:09.620 – 00:04:11.620] dia lelogor. Tapi kalau abang ambil [00:04:11.620 – 00:04:13.480] yang jimat, kan, abang terpaksa [00:04:13.480 – 00:04:15.220] botong yang ni lah, takut nanti kena buat balik. [00:04:15.600 – 00:04:17.440] So that's why kalau abang nak selamat, ini yang budget [00:04:17.440 – 00:04:18.700] yang benda-benda, dan abang tengok result ni. [00:04:19.740 – 00:04:21.620] Memang puan hati bang. Client ni pun sama juga. [00:04:21.620 – 00:04:23.760] Memula plan, bajet dia memang rendah [00:04:23.760 – 00:04:25.760] Tapi alang-alang dia kata kalau nak buat [00:04:25.760 – 00:04:27.940] Tambah bajet sikit lagi, sebab dia tak nak buat 2 kali [00:04:27.940 – 00:04:29.500] So kalau abang minta kita [00:04:29.500 – 00:04:31.500] Mungkin abang terpaksa tambah bajet sikit [00:04:31.500 – 00:04:32.900] Tapi saya garanti abang puas hati [00:04:32.900 – 00:04:34.220] Dan ini bajet yang paling murah [00:04:35.080 – 00:04:36.640] Sebab barang-barang semua ni memang kita [00:04:36.640 – 00:04:38.240] Code ikut harga yang paling murah [00:04:38.240 – 00:04:39.700] Dan dia paling high quality [00:04:40.240 – 00:04:42.380] Sebab awak campakkan urgency [00:04:42.380 – 00:04:44.520] Sebab dalam situasi customer yang [00:04:44.520 – 00:04:45.940] Nak bajet-bajet-bajet ni [00:04:45.940 – 00:04:48.260] Dia ada bajet, tapi bajet dia minimum [00:04:48.260 – 00:04:50.400] Contohnya kita ambil pula situasi [00:04:50.400 – 00:04:52.940] dia nak hantar anak dia pergi dapatkan treatment [00:04:52.940 – 00:04:54.100] special delay. Dia kata [00:04:54.740 – 00:04:56.620] itulah. Bajet saya dah larilah. [00:04:57.220 – 00:04:58.840] Dia tak kata mahal. Dia kata [00:04:58.840 – 00:04:59.380] bajet lari. [00:05:00.540 – 00:05:03.040] Maksudnya dia mampu. Cuma dia lari bajet. [00:05:03.800 – 00:05:04.840] Bajet saya larilah. [00:05:05.160 – 00:05:06.940] Saya mahal juga kan treatment ni [00:05:06.940 – 00:05:08.660] sebulan dalam dekat RM2000. [00:05:09.540 – 00:05:10.960] Dia cakap betul tuan. Memang [00:05:10.960 – 00:05:12.840] sebenarnya apa-apa treatment [00:05:12.840 – 00:05:14.680] yang berkenaan dengan special delay ni memang banyak [00:05:14.680 – 00:05:16.780] parent komplain jugalah. Tak ada treatment kat Malaysia ni [00:05:16.780 – 00:05:18.960] yang boleh dapat murah. Sebab [00:05:18.960 – 00:05:21.140] Kita kena bagi one to one treatment [00:05:21.140 – 00:05:21.800] Dengan passion [00:05:22.360 – 00:05:23.420] Ataupun dengan anak [00:05:23.420 – 00:05:24.700] Macam puan tengok yang ni [00:05:24.700 – 00:05:26.160] Yang ni kerisauan dia [00:05:26.160 – 00:05:27.980] Ada salah satu klien saya ni [00:05:27.980 – 00:05:28.940] Dia terpaksa delay [00:05:28.940 – 00:05:30.720] Daripada speech delay 6 bulan [00:05:30.720 – 00:05:31.980] Dah melirik jadi 9 bulan [00:05:31.980 – 00:05:32.480] Jadi setahun [00:05:32.480 – 00:05:33.880] Jadi kita kerisau [00:05:33.880 – 00:05:35.800] Kalau kita tak buat treatment sekarang [00:05:35.800 – 00:05:38.160] Takut kos nak rawat dia lagi lambat [00:05:38.160 – 00:05:40.480] Dan kalau dah masuk 6 tahun 7 tahun [00:05:40.480 – 00:05:41.820] Kadang-kadang sekolah ada test [00:05:41.820 – 00:05:43.580] Takut bila dia tak lepas test tu [00:05:43.580 – 00:05:44.780] Tak dapat masuk sekolah private [00:05:44.780 – 00:05:46.520] Atau mungkin kena duduk sekolah belakang [00:05:46.520 – 00:05:47.000] That's why [00:05:47.000 – 00:05:48.160] Kalau abang boleh [00:05:48.160 – 00:05:49.980] adjustkan sikit bajet tu [00:05:50.580 – 00:05:52.120] kalau kita boleh buat treatment sekarang [00:05:52.120 – 00:05:54.200] sebenarnya kos lagi jimat daripada nak buat treatment nanti [00:05:54.760 – 00:05:56.240] dan ini bukti dia bang [00:05:56.240 – 00:05:57.860] sebenarnya kalau bang start sekarang [00:05:57.860 – 00:06:00.240] sepantas 3 bulan dah boleh nampak dah [00:06:00.240 – 00:06:01.660] biasa insyaAllah lah [00:06:01.660 – 00:06:04.740] dia akan bekerja balik dalam masa sebulan ke 2 bulan [00:06:04.740 – 00:06:06.680] delay, space delay dia tu tak lama [00:06:06.680 – 00:06:07.960] sangat, nampak [00:06:07.960 – 00:06:10.480] so bila cakap pasal bajet [00:06:10.480 – 00:06:11.960] urgency ni akan jadi [00:06:13.020 – 00:06:14.020] isu besar lah [00:06:14.020 – 00:06:15.920] sebab dia [00:06:15.920 – 00:06:17.880] mahal ni lain, budget [00:06:17.880 – 00:06:19.620] maksudnya budget dia lari, dia ada duit [00:06:20.060 – 00:06:22.140] tapi bagi dia, duit tu dia nak gore tempat lain [00:06:22.680 – 00:06:23.980] so awak kena bezakan lah [00:06:23.980 – 00:06:25.120] ataupun awak try lah dia dua [00:06:25.560 – 00:06:27.380] dan kita bukan tahu pun, kita campak [00:06:27.380 – 00:06:30.080] awak dah campak yes, awak campak [00:06:30.080 – 00:06:31.700] agency, awak naikkan [00:06:31.700 – 00:06:33.360] value dan sebagainya, point dia [00:06:33.900 – 00:06:35.800] jangan kata, takpe bang [00:06:35.800 – 00:06:37.860] kalau macam tu, ni lah paling murah [00:06:37.860 – 00:06:40.000] saya boleh buat, kata awak stop, itu masalah dia [00:06:40.000 – 00:06:41.420] kalau customer kata [00:06:41.420 – 00:06:43.740] tu lah bang, saya tak boleh tolong apa lah [00:06:43.740 – 00:06:45.860] memang ni yang paling murah kita boleh buat, awak stop kat situ [00:06:45.860 – 00:06:47.900] tu, awak mati. Awak kena sambung [00:06:47.900 – 00:06:49.340] ayat tu. Sambung dengan urgency. [00:06:49.740 – 00:06:51.440] Tak ada bajet lah. Itulah. [00:06:52.200 – 00:06:53.680] Memang ini yang paling murah kami boleh [00:06:53.680 – 00:06:54.860] buat. Sebab [00:06:55.700 – 00:06:57.680] betul bang, memang bajet dia lari sikit yang ni. [00:06:57.860 – 00:06:59.720] Sebab rumah abang ni besar. Tapi kalau abang [00:06:59.720 – 00:07:01.920] tengok, yang kita pakai ni memang 100% [00:07:01.920 – 00:07:04.220] wayar grade A ni ni ni ni ni ni ni ni ni [00:07:04.220 – 00:07:05.920] dengan ni ni ni ni ni. Memang puas hati. [00:07:06.080 – 00:07:07.680] Sebab saya sebenarnya kalau kita nak adjust [00:07:07.680 – 00:07:09.900] wayar yang rendah, saya rasa bukan dia dapat lagi. Murah. [00:07:10.020 – 00:07:11.660] Tapi, safety lah abang. Safety. [00:07:12.200 – 00:07:13.740] Sebab tu kalau abang pergi dengan mana contractor [00:07:13.740 – 00:07:16.460] Yang memang dia tak kisahlah pasal customer kan [00:07:16.460 – 00:07:18.200] Dia memang nak ikut bajet [00:07:18.200 – 00:07:18.960] Sorry sorry [00:07:18.960 – 00:07:21.180] Kalau dia kata dia tak kisahlah pasal safety [00:07:21.180 – 00:07:22.180] Dia memang ikut customer je [00:07:22.180 – 00:07:23.320] Dia memang akan code je [00:07:23.320 – 00:07:26.120] Dia kebanyakan yang buat harga murah ni contractor [00:07:26.120 – 00:07:27.900] Tapi kalau abang ambil dengan ID [00:07:27.900 – 00:07:29.220] ID kita berlesen [00:07:29.220 – 00:07:31.080] Kita memang nak long term [00:07:31.080 – 00:07:33.000] Dan kami memang design ikut spec [00:07:33.000 – 00:07:35.440] Bukannya macam contractor kadang-kadang [00:07:35.440 – 00:07:36.160] Dia hit and run [00:07:36.160 – 00:07:37.480] Sebab dia pun bukannya local [00:07:37.480 – 00:07:39.300] Tantai dia pun sub-sub kat bangla [00:07:39.300 – 00:07:40.360] Sub-sub kat sana kan [00:07:40.360 – 00:07:42.260] Jadi dengan kami insyaAllah abang protected [00:07:42.260 – 00:07:43.460] Apa-apa masalah [00:07:43.460 – 00:07:45.320] Abang boleh tengok sini dalam kita punya google review [00:07:45.320 – 00:07:47.880] Customer yang dah pakai renovate rumah 2-3 tahun pun [00:07:47.880 – 00:07:48.340] Happy [00:07:48.340 – 00:07:50.800] Sebab apa after sale memang quality [00:07:51.540 – 00:07:53.660] So ini adalah jalanan untuk budget [00:07:53.660 – 00:07:54.680] At least awak ada idea [00:07:54.680 – 00:07:56.460] Kalau awak kata mahal [00:07:56.460 – 00:07:57.680] Awak boleh naikkan value [00:07:57.680 – 00:07:59.100] Untuk biarkan barang tempat murah [00:07:59.100 – 00:08:00.660] Tapi kalau dia kata tak ada budget [00:08:00.660 – 00:08:01.600] Dia macam tak bersedia [00:08:01.600 – 00:08:02.760] Awak boleh gunakan urgency [00:08:02.760 – 00:08:04.900] Untuk bagi allocation budget [00:08:04.900 – 00:08:06.540] Kepada apa yang awak minta [00:08:06.540 – 00:08:07.920] Jumpa dalam video selanjutnya [00:08:07.920 – 00:08:08.860] Terima kasih