Trust Counter Rejection Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:27] Customer beritahu, dia tak trust kita. Alamak. Itulah, kita dapat rasa tau. Dia macam tak apa-apa nak percaya kita. So, apa nak buat bila customer kata, itulah saya nak survei-survey dululah. Saya nak cuba nak tengok beberapa brand dulu kot. Bila dia kata survei tu guys, sebenarnya dia tak trust. Dia tengah fikir, aku nak beri dengan siapa? Masalah trust ni awak kena faham, ada tiga level trust. Tiga jenis trust yang kita nak establish. Pertama adalah personal trust. Personal trust ni adalah jual diri. [semak: uncertain words] [00:00:28–00:00:29] Nombor dua adalah dipanggil sebagai [semak: uncertain words] [00:00:29–00:00:30] Product trust [semak: uncertain words] [00:00:32–00:00:34] Nombor tiga kita panggil pula sebagai [00:00:34–00:00:36] Brand trust [00:00:36–00:00:38] So kadang-kadang saya tengok team sale [semak: uncertain words] [00:00:38–00:00:40] Dia lupa nak jual tiga-tiga [00:00:40–00:00:40] Tiga-tiga ni penting [00:00:40–00:00:42] Tapi yang paling penting antara semua [00:00:42–00:00:43] Yang buat orang beli adalah [00:00:43–00:00:45] Ini nombor satu [00:00:45–00:00:45] Personal trust [00:00:45–00:00:47] Ayat dia simple [00:00:47–00:00:48] People [00:00:48–00:00:49] Buy people [semak: uncertain words] [00:00:51–00:00:52] Orang beli orang [00:00:52–00:00:53] So bila awak faham [00:00:53–00:00:54] Orang beli orang [00:00:54–00:00:56] Macam ni-macam ni [semak: uncertain words] [00:00:56–00:00:57] People lah bantu lah [semak: uncertain words] [00:00:58–00:00:59] People by people [00:00:59–00:00:59] Orang beli orang [00:00:59–00:01:01] Orang beli orang guys [00:01:01–00:01:03] Bila orang beli orang [00:01:03–00:01:04] Kenapa tak jual diri awak [00:01:04–00:01:05] Sebab itu adalah benda yang paling power [00:01:05–00:01:06] So [00:01:06–00:01:07] Formula dia simple [semak: uncertain words] [00:01:07–00:01:08] Awak boleh tengok nanti [00:01:08–00:01:10] Formula dia first sekali macam biasa [00:01:10–00:01:11] Kita kena kata [00:01:11–00:01:12] Yes [00:01:12–00:01:13] Sebab apa? [00:01:13–00:01:13] Kita dah belajar [00:01:14–00:01:15] Jangan lawan ego customer [00:01:15–00:01:16] Okay [semak: uncertain words] [00:01:16–00:01:17] Lepas tu [00:01:17–00:01:18] Kita akan buat [00:01:18–00:01:19] Proof result [00:01:19–00:01:20] Terus dia masih campak proof [semak: uncertain words] [00:01:20–00:01:23] Bila awak rasa je dia macam tak yakin tau [semak: uncertain words] [00:01:23–00:01:24] Beletak je proof result [00:01:25–00:01:27] Lepas tu kita akan combo kan [00:01:27–00:01:27] Dengan satu lagi benda [00:01:27–00:01:29] Yang dia panggil sebagai [00:01:30–00:01:30] Quantify kan [semak: uncertain words] [00:01:30–00:01:31] Value [semak: uncertain words] [00:01:31–00:01:33] Dia main terbalik pula [00:01:34–00:01:34] Quantify [00:01:35–00:01:35] Value [00:01:36–00:01:37] Okay [semak: uncertain words] [00:01:37–00:01:37] Ni pertama [00:01:37–00:01:38] Ni kedua [00:01:38–00:01:39] Eh ni [semak: uncertain words] [00:01:39–00:01:39] Macam ni [00:01:39–00:01:40] Okay [00:01:40–00:01:41] Contohnya [00:01:41–00:01:42] Katalah [00:01:42–00:01:42] Saya jual insurance [semak: uncertain words] [00:01:44–00:01:44] Itulah [00:01:44–00:01:45] Saya rasa macam nak [00:01:45–00:01:45] Surve-survey dululah [semak: uncertain words] [00:01:45–00:01:46] Sebab tak sure lagi [00:01:46–00:01:47] Nak ambil IA atau tak [semak: uncertain words] [00:01:47–00:01:49] Takpe-takpe-takpe [semak: uncertain words] [00:01:49–00:01:49] Boleh [00:01:49–00:01:49] Surve-survey dulu [00:01:49–00:01:51] Sebab benda ni bukan boleh [00:01:51–00:01:52] Buat instant dan mengejut [semak: uncertain words] [00:01:52–00:01:53] Unicom commitment tahunan ni [semak: uncertain words] [00:01:53–00:01:54] Tercover balik [00:01:54–00:01:55] Jadi janganlah mengikut dia [semak: uncertain words] [00:01:56–00:01:57] Sebab macam AIA [00:01:57–00:01:58] Kalau puan tengok [semak: uncertain words] [00:01:58–00:01:59] Yang ni klien-klien saya [00:01:59–00:02:01] Yang bila masuk je [00:02:01–00:02:02] Instant approval [00:02:03–00:02:04] AIA ni puan [00:02:04–00:02:04] Dia bagus dia [00:02:04–00:02:06] Kita tak ada nak kena lalu [00:02:06–00:02:08] Dapatkan approval GLEL [00:02:08–00:02:09] Kas klien masuk je [semak: uncertain words] [00:02:09–00:02:11] Sebab dia antara brand yang paling besar [semak: uncertain words] [00:02:11–00:02:12] Dalam dunia ni kan [00:02:12–00:02:13] Jadi senang [00:02:13–00:02:14] Sebab dia dah tahu dah SOP [00:02:14–00:02:15] Dan kita punya approval [00:02:15–00:02:15] Almost macam [00:02:15–00:02:16] Kurang 30 minute [semak: uncertain words, number or amount] [00:02:17–00:02:18] Maksudnya kalau puan on the way [00:02:18–00:02:19] Nak order tu [00:02:19–00:02:20] Dah tahu dah approve ke tak approve [semak: uncertain words] [00:02:20–00:02:21] Compare dengan yang lain tu [00:02:21–00:02:23] Dia kadang tak tahu lagi [00:02:23–00:02:23] Tak tahu masuk [00:02:23–00:02:24] Eh tak dapat claim [00:02:24–00:02:25] Dan nampak [00:02:25–00:02:26] Bila saya kata [semak: uncertain words] [00:02:26–00:02:27] Yes [semak: uncertain words] [00:02:27–00:02:28] Saya bagi je proof [00:02:28–00:02:30] Dan saya quantify dengan value [00:02:30–00:02:30] Bukan tu je puan [semak: uncertain words] [00:02:30–00:02:31] AIA ni juga [00:02:31–00:02:32] Kalau tengok [semak: uncertain words] [00:02:32–00:02:33] Dia masuk sekali dengan [00:02:33–00:02:34] Bilik pun RM200 [semak: number or amount] [00:02:34–00:02:35] Dapat coverage [00:02:35–00:02:36] Lepas tu ni [00:02:36–00:02:37] Lepas tu tu [00:02:37–00:02:38] Lepas tu cover sekali dengan ni [00:02:38–00:02:39] So package puan ni sebenarnya [semak: uncertain words] [00:02:39–00:02:40] Dah lengkap dah [semak: uncertain words] [00:02:42–00:02:43] Kalau kita start minggu depan [00:02:43–00:02:43] Okay tak puan [semak: uncertain words] [00:02:43–00:02:44] Terus je [00:02:44–00:02:45] Masuk je closing [00:02:45–00:02:46] Okay tak kalau saya [00:02:46–00:02:47] Try buat submission dulu [00:02:47–00:02:48] Minggu depan [semak: uncertain words] [00:02:48–00:02:49] So [00:02:49–00:02:50] Bila kan semua kata [semak: uncertain words] [00:02:50–00:02:51] Dia macam nak survey [00:02:51–00:02:52] Awak kena tahu [00:02:53–00:02:54] Kebiasaannya [00:02:54–00:02:55] Bila dia kata dia nak survey [00:02:55–00:02:57] Kita kekurangan benda ni [semak: uncertain words] [00:02:57–00:02:58] Dia nak dipujuk bila ni [semak: uncertain words] [00:02:59–00:03:01] Survey tu equal nak dipujuk [00:03:01–00:03:02] Tolonglah pujuk dia sikit [00:03:03–00:03:04] Dan bila awak nak pujuk dia [00:03:04–00:03:06] Pujuk tu kena jual balik benda ni [00:03:06–00:03:08] Proof result [semak: uncertain words] [00:03:08–00:03:10] So awak bagilah proof result apa [00:03:10–00:03:11] Product ataupun brand kat sini [00:03:12–00:03:14] Dan mungkin sekali-sekala [semak: uncertain words] [00:03:14–00:03:15] Awak kena jual diri awak [00:03:15–00:03:16] Contohnya [00:03:16–00:03:17] Contohnya [00:03:18–00:03:20] Saya tu lah saya tengok survey-survey dululah [semak: uncertain words] [00:03:20–00:03:21] Tak apa-tapa puan boleh survey dulu [00:03:21–00:03:23] Sebab insurans yang puan nak ambil ni [00:03:23–00:03:24] ini coverage satu family. Ini bukannya [semak: uncertain words] [00:03:24–00:03:26] berang murah ni. Cuma kalau Puan ambil [semak: uncertain words] [00:03:26–00:03:28] dengan saya, saya akan pastikan [00:03:29–00:03:30] semua masalah Puan, apapun isu, saya akan [00:03:30–00:03:33] cover. Kalau Puan tengok, saya dah 11 tahun [semak: number or amount] [00:03:33–00:03:35] dah buat insurans. Sebab ada setengah orang buat insurans [00:03:35–00:03:36] ni baru je, 2-3 bulan. Tapi macam saya, [semak: number or amount] [00:03:36–00:03:38] saya memang dah full time, 11 tahun. Dan [semak: number or amount] [00:03:38–00:03:40] klien saya pun dah ramai. InsyaAllah, saya akan [00:03:40–00:03:42] advice Puan yang terbaik. Contohnya, Puan [semak: uncertain words] [00:03:42–00:03:44] nak travel ke luar negara. Puan nak pergi [00:03:44–00:03:46] mana-mana. Puan nak pergi mana, tanya saya [00:03:46–00:03:48] ada coverage ke tak? Sebab saya dah memang dah experience lah [semak: uncertain words] [00:03:48–00:03:50] insyaAllah. Dan ni Puan boleh tengok. [00:03:51–00:03:52] Bukan tu sahaja. Saya akan [00:03:52–00:03:53] tolong sekali dengan [00:03:53–00:03:55] benda-benda melibatkan ni [00:03:55–00:03:56] kalau ada sakit apa [semak: uncertain words] [00:03:56–00:03:56] saya boleh advance juga [semak: uncertain words] [00:03:56–00:03:58] dan saya boleh tolong juga [00:03:58–00:03:58] in terms of investment [00:03:58–00:04:00] sebab saya pun ada pengalaman juga [00:04:00–00:04:00] bagian banking [semak: uncertain words] [00:04:01–00:04:02] ya betul [semak: uncertain words] [00:04:02–00:04:03] saya akan tolong jugalah [00:04:03–00:04:03] in case kalau puan [00:04:03–00:04:04] dia akan tanya saya [semak: uncertain words] [00:04:04–00:04:05] rumah ni patut beli ke tak [00:04:05–00:04:06] tanya je [00:04:06–00:04:07] that's why puan [00:04:07–00:04:08] kalau puan ambil dengan saya [00:04:08–00:04:09] saya akan pasti [00:04:09–00:04:09] nampak [00:04:09–00:04:10] macam tu lah [semak: uncertain words] [00:04:10–00:04:11] point dia adalah [semak: uncertain words] [00:04:11–00:04:13] kita kadang tak tahu tau [00:04:13–00:04:14] aku nak jual produk [00:04:14–00:04:15] aku nak jual brand [00:04:15–00:04:16] aku nak jual personal [00:04:16–00:04:17] kita jual rumah [00:04:17–00:04:19] biasa macam nak survey [00:04:19–00:04:20] it's okay [00:04:20–00:04:21] you survey dulu [semak: uncertain words] [00:04:21–00:04:21] sebab rumah ni [00:04:21–00:04:23] ini bukan rumah yang biasa-biasa [semak: uncertain words] [00:04:23–00:04:25] ini 1 million punya rumah ni [semak: uncertain words, number or amount] [00:04:25–00:04:26] tapi I nak share dengan you [00:04:27–00:04:29] I boleh tolong you dapatkan the best deal [00:04:29–00:04:30] contoh kalau bank kan [00:04:30–00:04:31] susah approve [00:04:31–00:04:32] I boleh handle kan [00:04:32–00:04:34] sebab I memang dah direct connect dengan bank [00:04:34–00:04:36] CMB, MBank [00:04:36–00:04:38] ni semua saya ada connect [semak: uncertain words] [00:04:38–00:04:38] macam ni [00:04:38–00:04:39] ni I punya sekelayar [semak: uncertain words] [00:04:39–00:04:40] nak tunjuk dengan you [semak: uncertain words] [00:04:40–00:04:42] dia punya bank statement sebenarnya tak cantik sangat [00:04:42–00:04:43] tapi Alhamdulillah [00:04:43–00:04:45] kita boleh adjust lah dengan bank [00:04:45–00:04:47] sebab bank dia nak mencari [00:04:47–00:04:50] orang yang ada kelayakan semua [00:04:50–00:04:52] So kita boleh adjust balik gaji dia ni [semak: uncertain words] [00:04:52–00:04:53] Letak dan sebelum ni [semak: uncertain words] [00:04:53–00:04:54] Sebab dia submit [00:04:54–00:04:55] Biasanya sebagai usahawan [00:04:55–00:04:56] Sebagai business owner [00:04:56–00:04:57] Kita submit dia staff [00:04:57–00:04:58] So saya akan tolong you [00:04:58–00:05:00] Untuk susun you punya profile kewangan [semak: uncertain words] [00:05:01–00:05:02] Contohnya [00:05:02–00:05:03] Bukanlah tipu [00:05:03–00:05:04] Tapi kita tolong you adjust [00:05:04–00:05:06] You punya financial profile [00:05:06–00:05:07] So nampak [00:05:07–00:05:08] Kat situ [semak: uncertain words] [00:05:08–00:05:09] So point dia adalah [00:05:09–00:05:10] Trust ni [00:05:10–00:05:12] Kalau kita nak belanja [00:05:12–00:05:13] Kita kena tengok dulu [00:05:14–00:05:16] Dia tak yakin ni sebab apa [semak: uncertain words] [00:05:16–00:05:18] Personal ke product ke brand [00:05:18–00:05:20] Sebab ramai orang pusing-pusing [00:05:20–00:05:21] Pergi jual personal [semak: uncertain words] [00:05:21–00:05:21] Personal [semak: uncertain words] [00:05:22–00:05:23] Eh pergi jual personal pula [semak: uncertain words] [00:05:23–00:05:24] Pergi jual produk [00:05:24–00:05:25] Produk-produk [00:05:25–00:05:25] Brand-brand [00:05:25–00:05:27] Rupanya orang tu tak percaya kat orang tu sendiri [semak: uncertain words] [00:05:27–00:05:29] Sebab dia tak pernah intro pun dia siapa [00:05:29–00:05:30] That's why dalam seni closing [00:05:30–00:05:31] Awak kena tahu [00:05:31–00:05:33] Awak kena jual tiga-tiga [00:05:33–00:05:34] Kalau manis [00:05:34–00:05:35] Pedas [00:05:35–00:05:35] Masam [00:05:35–00:05:36] Masin ni [00:05:36–00:05:37] Semua lengkap ni [00:05:37–00:05:38] Tiga perisa ni [00:05:38–00:05:39] Closing akan berlaku [00:05:39–00:05:40] Tapi kalau tanya saya lah eh [00:05:40–00:05:41] Mana paling penting [00:05:41–00:05:42] Of course personal trust [00:05:42–00:05:44] Kalau awak jual personal trust [00:05:44–00:05:46] Product pun tak kisah apa awak jual [semak: uncertain words] [00:05:46–00:05:47] Brand pun tak kisah [00:05:47–00:05:47] Awak tukar company pun [00:05:47–00:05:48] Dia akan ikut awak [00:05:48–00:05:50] ok, jumpa dalam video seterusnya [semak: uncertain words] [00:05:50–00:05:51] that's [semak: uncertain words]