Trust Counter Rejection
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f965
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.270 – 00:00:27.530] Customer beritahu, dia tak trust kita. Alamak. Itulah, kita dapat rasa tau. Dia macam tak apa-apa nak percaya kita. So, apa nak buat bila customer kata, itulah saya nak survei-survey dululah. Saya nak cuba nak tengok beberapa brand dulu kot. Bila dia kata survei tu guys, sebenarnya dia tak trust. Dia tengah fikir, aku nak beri dengan siapa? Masalah trust ni awak kena faham, ada tiga level trust. Tiga jenis trust yang kita nak establish. Pertama adalah personal trust. Personal trust ni adalah jual diri.

[00:00:28.230 – 00:00:29.910] Nombor dua adalah dipanggil sebagai

[00:00:29.910 – 00:00:30.710] Product trust

[00:00:32.840 – 00:00:34.880] Nombor tiga kita panggil pula sebagai

[00:00:34.880 – 00:00:36.020] Brand trust

[00:00:36.020 – 00:00:38.700] So kadang-kadang saya tengok team sale

[00:00:38.700 – 00:00:40.060] Dia lupa nak jual tiga-tiga

[00:00:40.060 – 00:00:40.960] Tiga-tiga ni penting

[00:00:40.960 – 00:00:42.820] Tapi yang paling penting antara semua

[00:00:42.820 – 00:00:43.680] Yang buat orang beli adalah

[00:00:43.680 – 00:00:45.080] Ini nombor satu

[00:00:45.080 – 00:00:45.820] Personal trust

[00:00:45.820 – 00:00:47.040] Ayat dia simple

[00:00:47.040 – 00:00:48.020] People

[00:00:48.720 – 00:00:49.620] Buy people

[00:00:51.140 – 00:00:52.080] Orang beli orang

[00:00:52.080 – 00:00:53.740] So bila awak faham

[00:00:53.740 – 00:00:54.920] Orang beli orang

[00:00:54.920 – 00:00:56.440] Macam ni-macam ni

[00:00:56.440 – 00:00:57.500] People lah bantu lah

[00:00:58.100 – 00:00:59.060] People by people

[00:00:59.060 – 00:00:59.860] Orang beli orang

[00:00:59.860 – 00:01:01.380] Orang beli orang guys

[00:01:01.380 – 00:01:03.100] Bila orang beli orang

[00:01:03.100 – 00:01:04.200] Kenapa tak jual diri awak

[00:01:04.200 – 00:01:05.840] Sebab itu adalah benda yang paling power

[00:01:05.840 – 00:01:06.540] So

[00:01:06.540 – 00:01:07.820] Formula dia simple

[00:01:07.820 – 00:01:08.900] Awak boleh tengok nanti

[00:01:08.900 – 00:01:10.740] Formula dia first sekali macam biasa

[00:01:10.740 – 00:01:11.660] Kita kena kata

[00:01:11.660 – 00:01:12.300] Yes

[00:01:12.300 – 00:01:13.120] Sebab apa?

[00:01:13.200 – 00:01:13.840] Kita dah belajar

[00:01:14.360 – 00:01:15.980] Jangan lawan ego customer

[00:01:15.980 – 00:01:16.760] Okay

[00:01:16.760 – 00:01:17.420] Lepas tu

[00:01:17.420 – 00:01:18.380] Kita akan buat

[00:01:18.380 – 00:01:19.520] Proof result

[00:01:19.520 – 00:01:20.680] Terus dia masih campak proof

[00:01:20.680 – 00:01:23.440] Bila awak rasa je dia macam tak yakin tau

[00:01:23.440 – 00:01:24.860] Beletak je proof result

[00:01:25.560 – 00:01:27.120] Lepas tu kita akan combo kan

[00:01:27.120 – 00:01:27.920] Dengan satu lagi benda

[00:01:27.920 – 00:01:29.560] Yang dia panggil sebagai

[00:01:30.300 – 00:01:30.980] Quantify kan

[00:01:30.980 – 00:01:31.660] Value

[00:01:31.660 – 00:01:33.020] Dia main terbalik pula

[00:01:34.020 – 00:01:34.500] Quantify

[00:01:35.100 – 00:01:35.580] Value

[00:01:36.800 – 00:01:37.280] Okay

[00:01:37.280 – 00:01:37.920] Ni pertama

[00:01:37.920 – 00:01:38.800] Ni kedua

[00:01:38.800 – 00:01:39.200] Eh ni

[00:01:39.200 – 00:01:39.780] Macam ni

[00:01:39.780 – 00:01:40.280] Okay

[00:01:40.940 – 00:01:41.420] Contohnya

[00:01:41.420 – 00:01:42.100] Katalah

[00:01:42.100 – 00:01:42.920] Saya jual insurance

[00:01:44.020 – 00:01:44.500] Itulah

[00:01:44.500 – 00:01:45.100] Saya rasa macam nak

[00:01:45.100 – 00:01:45.980] Surve-survey dululah

[00:01:45.980 – 00:01:46.940] Sebab tak sure lagi

[00:01:46.940 – 00:01:47.860] Nak ambil IA atau tak

[00:01:47.860 – 00:01:49.080] Takpe-takpe-takpe

[00:01:49.080 – 00:01:49.380] Boleh

[00:01:49.380 – 00:01:49.920] Surve-survey dulu

[00:01:49.920 – 00:01:51.040] Sebab benda ni bukan boleh

[00:01:51.040 – 00:01:52.140] Buat instant dan mengejut

[00:01:52.140 – 00:01:53.400] Unicom commitment tahunan ni

[00:01:53.880 – 00:01:54.680] Tercover balik

[00:01:54.680 – 00:01:55.520] Jadi janganlah mengikut dia

[00:01:56.780 – 00:01:57.920] Sebab macam AIA

[00:01:57.920 – 00:01:58.940] Kalau puan tengok

[00:01:58.940 – 00:01:59.860] Yang ni klien-klien saya

[00:01:59.860 – 00:02:01.820] Yang bila masuk je

[00:02:01.820 – 00:02:02.660] Instant approval

[00:02:03.220 – 00:02:04.120] AIA ni puan

[00:02:04.120 – 00:02:04.840] Dia bagus dia

[00:02:04.840 – 00:02:06.680] Kita tak ada nak kena lalu

[00:02:06.680 – 00:02:08.440] Dapatkan approval GLEL

[00:02:08.440 – 00:02:09.880] Kas klien masuk je

[00:02:09.880 – 00:02:11.840] Sebab dia antara brand yang paling besar

[00:02:11.840 – 00:02:12.480] Dalam dunia ni kan

[00:02:12.480 – 00:02:13.040] Jadi senang

[00:02:13.040 – 00:02:14.120] Sebab dia dah tahu dah SOP

[00:02:14.120 – 00:02:15.220] Dan kita punya approval

[00:02:15.220 – 00:02:15.820] Almost macam

[00:02:15.820 – 00:02:16.980] Kurang 30 minute

[00:02:17.480 – 00:02:18.580] Maksudnya kalau puan on the way

[00:02:18.580 – 00:02:19.280] Nak order tu

[00:02:19.280 – 00:02:20.540] Dah tahu dah approve ke tak approve

[00:02:20.540 – 00:02:21.980] Compare dengan yang lain tu

[00:02:21.980 – 00:02:23.240] Dia kadang tak tahu lagi

[00:02:23.240 – 00:02:23.780] Tak tahu masuk

[00:02:23.780 – 00:02:24.440] Eh tak dapat claim

[00:02:24.440 – 00:02:25.700] Dan nampak

[00:02:25.700 – 00:02:26.840] Bila saya kata

[00:02:26.840 – 00:02:27.180] Yes

[00:02:27.660 – 00:02:28.800] Saya bagi je proof

[00:02:28.800 – 00:02:30.080] Dan saya quantify dengan value

[00:02:30.080 – 00:02:30.860] Bukan tu je puan

[00:02:30.860 – 00:02:31.940] AIA ni juga

[00:02:31.940 – 00:02:32.520] Kalau tengok

[00:02:32.520 – 00:02:33.720] Dia masuk sekali dengan

[00:02:33.720 – 00:02:34.900] Bilik pun RM200

[00:02:34.900 – 00:02:35.980] Dapat coverage

[00:02:35.980 – 00:02:36.880] Lepas tu ni

[00:02:36.880 – 00:02:37.400] Lepas tu tu

[00:02:37.400 – 00:02:38.560] Lepas tu cover sekali dengan ni

[00:02:38.560 – 00:02:39.720] So package puan ni sebenarnya

[00:02:39.720 – 00:02:40.300] Dah lengkap dah

[00:02:42.120 – 00:02:43.440] Kalau kita start minggu depan

[00:02:43.440 – 00:02:43.980] Okay tak puan

[00:02:43.980 – 00:02:44.960] Terus je

[00:02:44.960 – 00:02:45.520] Masuk je closing

[00:02:45.520 – 00:02:46.400] Okay tak kalau saya

[00:02:46.400 – 00:02:47.640] Try buat submission dulu

[00:02:47.640 – 00:02:48.100] Minggu depan

[00:02:48.880 – 00:02:49.360] So

[00:02:49.360 – 00:02:50.520] Bila kan semua kata

[00:02:50.520 – 00:02:51.500] Dia macam nak survey

[00:02:51.500 – 00:02:52.680] Awak kena tahu

[00:02:53.720 – 00:02:54.200] Kebiasaannya

[00:02:54.200 – 00:02:55.580] Bila dia kata dia nak survey

[00:02:55.580 – 00:02:57.360] Kita kekurangan benda ni

[00:02:57.360 – 00:02:58.880] Dia nak dipujuk bila ni

[00:02:59.360 – 00:03:01.160] Survey tu equal nak dipujuk

[00:03:01.160 – 00:03:02.360] Tolonglah pujuk dia sikit

[00:03:03.020 – 00:03:04.420] Dan bila awak nak pujuk dia

[00:03:04.980 – 00:03:06.860] Pujuk tu kena jual balik benda ni

[00:03:06.860 – 00:03:08.080] Proof result

[00:03:08.620 – 00:03:10.260] So awak bagilah proof result apa

[00:03:10.260 – 00:03:11.760] Product ataupun brand kat sini

[00:03:12.780 – 00:03:14.300] Dan mungkin sekali-sekala

[00:03:14.300 – 00:03:15.560] Awak kena jual diri awak

[00:03:15.560 – 00:03:16.460] Contohnya

[00:03:16.460 – 00:03:17.280] Contohnya

[00:03:18.300 – 00:03:20.200] Saya tu lah saya tengok survey-survey dululah

[00:03:20.200 – 00:03:21.400] Tak apa-tapa puan boleh survey dulu

[00:03:21.400 – 00:03:23.140] Sebab insurans yang puan nak ambil ni

[00:03:23.140 – 00:03:24.940] ini coverage satu family. Ini bukannya

[00:03:24.940 – 00:03:26.920] berang murah ni. Cuma kalau Puan ambil

[00:03:26.920 – 00:03:28.740] dengan saya, saya akan pastikan

[00:03:29.140 – 00:03:30.960] semua masalah Puan, apapun isu, saya akan

[00:03:30.960 – 00:03:33.100] cover. Kalau Puan tengok, saya dah 11 tahun

[00:03:33.100 – 00:03:35.040] dah buat insurans. Sebab ada setengah orang buat insurans

[00:03:35.040 – 00:03:36.860] ni baru je, 2-3 bulan. Tapi macam saya,

[00:03:36.980 – 00:03:38.860] saya memang dah full time, 11 tahun. Dan

[00:03:38.860 – 00:03:40.620] klien saya pun dah ramai. InsyaAllah, saya akan

[00:03:40.620 – 00:03:42.840] advice Puan yang terbaik. Contohnya, Puan

[00:03:42.840 – 00:03:44.820] nak travel ke luar negara. Puan nak pergi

[00:03:44.820 – 00:03:46.660] mana-mana. Puan nak pergi mana, tanya saya

[00:03:46.660 – 00:03:48.700] ada coverage ke tak? Sebab saya dah memang dah experience lah

[00:03:48.700 – 00:03:50.800] insyaAllah. Dan ni Puan boleh tengok.

[00:03:51.440 – 00:03:52.860] Bukan tu sahaja. Saya akan

[00:03:52.860 – 00:03:53.760] tolong sekali dengan

[00:03:53.760 – 00:03:55.080] benda-benda melibatkan ni

[00:03:55.080 – 00:03:56.080] kalau ada sakit apa

[00:03:56.080 – 00:03:56.840] saya boleh advance juga

[00:03:56.840 – 00:03:58.040] dan saya boleh tolong juga

[00:03:58.040 – 00:03:58.960] in terms of investment

[00:03:58.960 – 00:04:00.360] sebab saya pun ada pengalaman juga

[00:04:00.360 – 00:04:00.960] bagian banking

[00:04:01.540 – 00:04:02.360] ya betul

[00:04:02.360 – 00:04:03.240] saya akan tolong jugalah

[00:04:03.240 – 00:04:03.940] in case kalau puan

[00:04:03.940 – 00:04:04.560] dia akan tanya saya

[00:04:04.560 – 00:04:05.780] rumah ni patut beli ke tak

[00:04:05.780 – 00:04:06.360] tanya je

[00:04:06.360 – 00:04:07.400] that's why puan

[00:04:07.400 – 00:04:08.460] kalau puan ambil dengan saya

[00:04:08.460 – 00:04:09.540] saya akan pasti

[00:04:09.540 – 00:04:09.960] nampak

[00:04:09.960 – 00:04:10.600] macam tu lah

[00:04:10.600 – 00:04:11.840] point dia adalah

[00:04:11.840 – 00:04:13.180] kita kadang tak tahu tau

[00:04:13.180 – 00:04:14.280] aku nak jual produk

[00:04:14.280 – 00:04:15.520] aku nak jual brand

[00:04:15.520 – 00:04:16.500] aku nak jual personal

[00:04:16.960 – 00:04:17.860] kita jual rumah

[00:04:17.860 – 00:04:19.220] biasa macam nak survey

[00:04:19.220 – 00:04:20.000] it's okay

[00:04:20.000 – 00:04:21.020] you survey dulu

[00:04:21.020 – 00:04:21.860] sebab rumah ni

[00:04:21.860 – 00:04:23.860] ini bukan rumah yang biasa-biasa

[00:04:23.860 – 00:04:25.240] ini 1 million punya rumah ni

[00:04:25.240 – 00:04:26.740] tapi I nak share dengan you

[00:04:27.300 – 00:04:29.540] I boleh tolong you dapatkan the best deal

[00:04:29.540 – 00:04:30.940] contoh kalau bank kan

[00:04:30.940 – 00:04:31.520] susah approve

[00:04:31.520 – 00:04:32.620] I boleh handle kan

[00:04:32.620 – 00:04:34.800] sebab I memang dah direct connect dengan bank

[00:04:34.800 – 00:04:36.620] CMB, MBank

[00:04:36.620 – 00:04:38.060] ni semua saya ada connect

[00:04:38.060 – 00:04:38.520] macam ni

[00:04:38.520 – 00:04:39.600] ni I punya sekelayar

[00:04:39.600 – 00:04:40.260] nak tunjuk dengan you

[00:04:40.260 – 00:04:42.520] dia punya bank statement sebenarnya tak cantik sangat

[00:04:42.520 – 00:04:43.860] tapi Alhamdulillah

[00:04:43.860 – 00:04:45.600] kita boleh adjust lah dengan bank

[00:04:45.600 – 00:04:47.460] sebab bank dia nak mencari

[00:04:47.460 – 00:04:50.080] orang yang ada kelayakan semua

[00:04:50.080 – 00:04:52.560] So kita boleh adjust balik gaji dia ni

[00:04:52.560 – 00:04:53.700] Letak dan sebelum ni

[00:04:53.700 – 00:04:54.320] Sebab dia submit

[00:04:54.320 – 00:04:55.620] Biasanya sebagai usahawan

[00:04:55.620 – 00:04:56.400] Sebagai business owner

[00:04:56.400 – 00:04:57.180] Kita submit dia staff

[00:04:57.180 – 00:04:58.900] So saya akan tolong you

[00:04:58.900 – 00:05:00.620] Untuk susun you punya profile kewangan

[00:05:01.640 – 00:05:02.200] Contohnya

[00:05:02.200 – 00:05:03.320] Bukanlah tipu

[00:05:03.320 – 00:05:04.780] Tapi kita tolong you adjust

[00:05:04.780 – 00:05:06.180] You punya financial profile

[00:05:06.180 – 00:05:07.200] So nampak

[00:05:07.200 – 00:05:08.180] Kat situ

[00:05:08.180 – 00:05:09.600] So point dia adalah

[00:05:09.600 – 00:05:10.860] Trust ni

[00:05:10.860 – 00:05:12.360] Kalau kita nak belanja

[00:05:12.360 – 00:05:13.360] Kita kena tengok dulu

[00:05:14.380 – 00:05:16.680] Dia tak yakin ni sebab apa

[00:05:16.680 – 00:05:18.860] Personal ke product ke brand

[00:05:18.860 – 00:05:20.420] Sebab ramai orang pusing-pusing

[00:05:20.420 – 00:05:21.220] Pergi jual personal

[00:05:21.220 – 00:05:21.700] Personal

[00:05:22.640 – 00:05:23.880] Eh pergi jual personal pula

[00:05:23.880 – 00:05:24.480] Pergi jual produk

[00:05:24.480 – 00:05:25.100] Produk-produk

[00:05:25.100 – 00:05:25.460] Brand-brand

[00:05:25.460 – 00:05:27.160] Rupanya orang tu tak percaya kat orang tu sendiri

[00:05:27.160 – 00:05:29.220] Sebab dia tak pernah intro pun dia siapa

[00:05:29.220 – 00:05:30.800] That's why dalam seni closing

[00:05:30.800 – 00:05:31.580] Awak kena tahu

[00:05:31.580 – 00:05:33.040] Awak kena jual tiga-tiga

[00:05:33.040 – 00:05:34.620] Kalau manis

[00:05:34.620 – 00:05:35.220] Pedas

[00:05:35.220 – 00:05:35.820] Masam

[00:05:35.820 – 00:05:36.460] Masin ni

[00:05:36.460 – 00:05:37.200] Semua lengkap ni

[00:05:37.200 – 00:05:38.060] Tiga perisa ni

[00:05:38.060 – 00:05:39.400] Closing akan berlaku

[00:05:39.400 – 00:05:40.840] Tapi kalau tanya saya lah eh

[00:05:40.840 – 00:05:41.500] Mana paling penting

[00:05:41.500 – 00:05:42.640] Of course personal trust

[00:05:42.640 – 00:05:44.380] Kalau awak jual personal trust

[00:05:44.900 – 00:05:46.380] Product pun tak kisah apa awak jual

[00:05:46.380 – 00:05:47.160] Brand pun tak kisah

[00:05:47.160 – 00:05:47.980] Awak tukar company pun

[00:05:47.980 – 00:05:48.500] Dia akan ikut awak

[00:05:48.500 – 00:05:50.120] ok, jumpa dalam video seterusnya

[00:05:50.780 – 00:05:51.300] that's