Time Rejection Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:28] Customer Complain. Kata tak ada masa lah. Okay. Apa nak jawab bila customer kata rejection dia, saya tak ada masa. Okay guys. Guna formula ni. Formula dia sama je. Kita, okay. Satellite balik sini. Jangan lawan ego. Customer ni ada ego eh. Customer. Jangan lawan. Ego customer ni. Confirm kita tak nak lawan. Ini adalah role of thumb kita. Tapi apa yang kita nak buat, dengan masa ni kita akan jawab yes. [semak: uncertain words] [00:00:28–00:00:31] itu soalan pertama, jawapan pertama [semak: uncertain words] [00:00:31–00:00:33] kemudian kita akan jawab pula, kita akan [00:00:33–00:00:34] wujudkan urgency [00:00:35–00:00:36] urgency, ok [semak: uncertain words] [00:00:36–00:00:39] urgency ni pula anda kena tahu kan ada dua [semak: uncertain words] [00:00:39–00:00:40] jenis urgency, satu [00:00:42–00:00:43] promotional urgency [00:00:43–00:00:45] yang kedua adalah [semak: uncertain words] [00:00:46–00:00:47] emotional [00:00:47–00:00:48] urgency [00:00:48–00:00:51] ok, jari saya explain [semak: uncertain words] [00:00:51–00:00:53] next lepas kita dah jawab urgency pula [semak: uncertain words] [00:00:53–00:00:55] nombor tiga adalah kita kena [00:00:56–00:00:57] quantifikan value [00:01:02–00:01:03] Cukuplah ni kombo [semak: uncertain words] [00:01:03–00:01:04] Kalau nak tambah tu lagi boleh letak proof [semak: uncertain words] [00:01:04–00:01:06] Tapi takpelah, nantikan awak lupa pula [00:01:07–00:01:08] Yes [semak: uncertain words] [00:01:08–00:01:10] Bila customer kata, nantilah [00:01:10–00:01:12] Saya nak fikir dululah, takpe tuan [semak: uncertain words] [00:01:12–00:01:14] Kalau nak fikir dulu pun takde masalah [semak: uncertain words] [00:01:15–00:01:16] Okay je, cuma [semak: uncertain words] [00:01:16–00:01:18] Takut-takut, sebab contoh [00:01:18–00:01:20] Saya jual penapis air go away kan [semak: uncertain words] [00:01:20–00:01:22] Takpe, saya nak fikir dulu lah, takpe tuan, boleh fikir dulu [00:01:22–00:01:24] Takde masalah, cuma takut-takut [00:01:24–00:01:26] Kalau Puan buka je air tu [00:01:26–00:01:28] Kalau banyak karat tu, yang tu paling saya risau [00:01:28–00:01:30] Sebab apa? Tengok, kita boleh pergi [00:01:30–00:01:31] emosi. Emosi ni adalah [00:01:31–00:01:34] emotional punya urgency. Sebab takut-takut [00:01:34–00:01:36] masalah karat tu terlalu berteruk [00:01:36–00:01:38] anak kita bila minum dia sakit [semak: uncertain words] [00:01:38–00:01:40] Sebab tu banyak kustomer-kustomer saya yang bawa pindah rumah [semak: uncertain words] [00:01:40–00:01:42] memang dia takut sangat. Sebab biasanya [00:01:42–00:01:44] kalau dia adalah orang-orang yang baru masuk rumah [00:01:44–00:01:46] macam puan baru dapat kunci kan. Rumah tu [semak: uncertain words] [00:01:46–00:01:48] biasa dia punya pipe bawah tu memang tak bergerak [00:01:48–00:01:50] air dia tak bergerak. Sebab dia dah tanam tu [semak: uncertain words] [00:01:50–00:01:52] 2 tahun lepas sebab tu construction. Jadi [semak: number or amount] [00:01:52–00:01:54] kita yang terawal ni akan menghabiskan air karat [semak: uncertain words] [00:01:55–00:01:56] That's why [00:01:56–00:01:58] Penapis Quantified Value. Penapis air kowe [semak: uncertain words] [00:01:58–00:02:00] Elken, kuku apa-apa yang ni [semak: uncertain words] [00:02:00–00:02:02] ada 6 penapis pun. Jadi, kalau [semak: uncertain words, number or amount] [00:02:02–00:02:04] apa-apa karat ke apa ke, kalau tengok video ni [00:02:04–00:02:06] yang ni, daripada air karat pun dia boleh [semak: uncertain words] [00:02:06–00:02:08] jadi air betul-betul bersih. Sebab 0.01 [semak: number or amount] [00:02:08–00:02:10] 6 penapis. Ini bukannya [semak: number or amount] [00:02:10–00:02:12] produk yang tiba-tiba klip tak [00:02:12–00:02:14] memang dah ada study dan benda ni dah [semak: uncertain words] [00:02:14–00:02:15] disahkan. Sebab tu ramai hospital pun [00:02:15–00:02:18] pakai COVID. Kenapa hospital pakai COVID? Sebab dia [semak: uncertain words] [00:02:18–00:02:20] yakin COVID yang penapis air memang betul-betul [00:02:20–00:02:21] selamat. Nampak? So, [00:02:22–00:02:24] bila kasus orang kata tak ada masa, kita [semak: uncertain words] [00:02:24–00:02:26] tahu masa ni adalah prioriti [semak: uncertain words] [00:02:26–00:02:28] masa ni sebenarnya dia adalah [semak: uncertain words] [00:02:29–00:02:29] Priority [00:02:29–00:02:31] Dia tak rasa penting [semak: uncertain words] [00:02:31–00:02:32] Dia tak rasa urgent [00:02:32–00:02:34] So kita kena wujudkan urgency [00:02:34–00:02:35] Urgency ada dua [00:02:35–00:02:36] Satu emotional [00:02:36–00:02:37] Emotional ni emosi [00:02:37–00:02:41] Satu lagi adalah urgency dari sudut promotional [00:02:41–00:02:41] Contohnya [00:02:41–00:02:43] Saya nak fikir dululah [00:02:43–00:02:44] Takpe boleh fikir dulu [00:02:44–00:02:44] Tapi saya takut [00:02:44–00:02:46] Offer ni tak lama puan [00:02:46–00:02:47] Dia habis sampai minggu ni je [00:02:47–00:02:49] Okay tak kalau saya nak dapatkan jawapan [semak: uncertain words] [00:02:49–00:02:50] By hari Rabu ke [semak: uncertain words] [00:02:50–00:02:51] At least saya dah tahu dah [00:02:51–00:02:53] Dan kalau hari Rabu sempat lagi kita nak submit [semak: uncertain words] [00:02:53–00:02:54] Pergi tuan [semak: uncertain words] [00:02:54–00:02:56] Sebab offer ni kurang jimat RM300 [semak: number or amount] [00:02:56–00:02:58] Maksudnya sebulan tu tak payah bayar [00:02:58–00:02:59] Dan bagus ni benda ni [semak: uncertain words] [00:02:59–00:03:00] Puan takkan pernah [00:03:00–00:03:01] Tak pernah [semak: uncertain words] [00:03:02–00:03:02] Menyesal lah [00:03:02–00:03:03] Sebab produk ni puan [00:03:03–00:03:04] Dia memang datang [00:03:04–00:03:05] Selinga ais batu [semak: uncertain words] [00:03:05–00:03:06] Eh elok sebelum ni [00:03:06–00:03:07] Banyak minum air manis [00:03:07–00:03:08] Sekarang ni insyaAllah lah [00:03:08–00:03:09] Satu family terjaga [semak: uncertain words] [00:03:09–00:03:10] Dan air ni kan [00:03:10–00:03:11] Betul-betul sangat penting [00:03:11–00:03:11] Kadang-kadang [00:03:11–00:03:12] Tukar penapis air [00:03:12–00:03:13] Elok pula tak jatuh sakit [00:03:13–00:03:15] Rupanya selama dia tak perasan [semak: uncertain words] [00:03:15–00:03:16] Air yang dia minum [00:03:16–00:03:17] Dia bancuh [00:03:17–00:03:18] Dia buat kopi [00:03:18–00:03:18] Ke apa semua tu [semak: uncertain words] [00:03:18–00:03:19] Rupanya [00:03:19–00:03:21] Ada karat-karat sikit [00:03:21–00:03:21] So [00:03:21–00:03:23] Itu contohnya [00:03:23–00:03:24] Katalah saya bagi contoh [00:03:24–00:03:24] Kedua pula [00:03:25–00:03:26] Orang yang jual property ke kan [00:03:27–00:03:28] Jual kereta [00:03:28–00:03:29] lah. Saya pun tak tahu. Saya bagi contoh [semak: uncertain words] [00:03:29–00:03:32] kita. Takpelah saya nak fikir dululah. [semak: uncertain words] [00:03:32–00:03:33] Boleh-boleh. Takpe fikir dulu. [00:03:33–00:03:35] Benda ni bukan boleh buat ketusan [00:03:35–00:03:37] immediate. Cuma [00:03:37–00:03:39] bagi saya si. Cuma [semak: uncertain words] [00:03:39–00:03:41] emotional. Cuma saya cadangkan kalau [00:03:41–00:03:43] alang-alang abang dah [00:03:43–00:03:45] spend masa ni, abang discuss [semak: uncertain words] [00:03:45–00:03:47] dia terus dengan wife. Sebab takut-takut [semak: uncertain words] [00:03:48–00:03:49] abang punya bank [00:03:50–00:03:51] abang punya bank tengah cantik [00:03:51–00:03:53] sekarang ni abang. Kalau tak try submit [00:03:53–00:03:55] katalah tak try ambil sekarang. Takutlah mungkin [00:03:55–00:03:57] lepan ke apa kan. Tahu-tahu eh dah kena submit [semak: uncertain words] [00:03:57–00:03:59] Teks baru pula, so abang baru je [semak: uncertain words] [00:03:59–00:04:01] Samit teks bulan lepas, tahun lepas kan [semak: uncertain words] [00:04:01–00:04:03] Boleh guna yang tu, dan [00:04:04–00:04:05] Yang sekarang ni macam abang boleh tahu [semak: uncertain words] [00:04:05–00:04:07] Anak abang tak sisa, jadi kalau abang ambil kereta ni [semak: uncertain words] [00:04:07–00:04:09] Jalan jauh, selamat [00:04:09–00:04:11] Kereta ni ada 6 airbag bang, jadi kalau [semak: uncertain words, number or amount] [00:04:11–00:04:13] Lepas ni katalah, abang dah dapat kereta [00:04:13–00:04:15] Bulan depan kan, abang nak jalan jauh tak risau dah [00:04:15–00:04:18] Sebab, contohnya kereta ni [00:04:18–00:04:19] Alphard ni dia datang dengan [semak: uncertain words] [00:04:19–00:04:21] 6 airbag, jadi family selesa [semak: number or amount] [00:04:22–00:04:23] Selamat, abang punya [00:04:23–00:04:25] Bank record pun cantik, sebab kalau abang kata [semak: uncertain words] [00:04:25–00:04:27] Nak beli rumah hari tu, abang kena samit sekarang [semak: uncertain words] [00:04:27–00:04:28] Sebab nak sambil rumah pula [semak: uncertain words] [00:04:28–00:04:29] At least ada cooling period [semak: uncertain words] [00:04:29–00:04:30] 3-6 bulan [semak: number or amount] [00:04:31–00:04:32] Bagilah apa-apa emotional [00:04:32–00:04:33] Promotional pula [00:04:33–00:04:33] Oh bang [semak: uncertain words] [00:04:33–00:04:34] Tapi itulah [semak: uncertain words] [00:04:34–00:04:35] Stock yang abang minat ni [semak: uncertain words] [00:04:35–00:04:36] Spek kereta [semak: uncertain words] [00:04:36–00:04:37] Modalista [00:04:37–00:04:38] Bagai apa semua [00:04:38–00:04:39] SC [00:04:39–00:04:40] Bagai apa benda ni [00:04:40–00:04:41] Hanya available yang ni je bang [semak: uncertain words] [00:04:41–00:04:43] Itu promotion ni [semak: uncertain words] [00:04:43–00:04:44] Promotional pula [00:04:44–00:04:45] Tapi abang jangan risau [semak: uncertain words] [00:04:45–00:04:47] Alphard ni abang takkan menyesal lah [semak: uncertain words] [00:04:47–00:04:47] Kalau ambil [00:04:47–00:04:48] Sebab dia memang datang [00:04:48–00:04:49] Dengan spek [00:04:49–00:04:49] Selesaikan [semak: uncertain words] [00:04:49–00:04:50] Nampak tak [00:04:50–00:04:51] So [00:04:51–00:04:51] Bila abang kata [00:04:51–00:04:52] Nak delay [00:04:52–00:04:54] Ataupun nak fikir dulu [00:04:54–00:04:55] Abang jawab je [00:04:55–00:04:56] Boleh boleh tak apa [semak: uncertain words] [00:04:56–00:04:56] Fikir dulu [00:04:56–00:04:58] insurance ni tak boleh nak main-ambik [semak: uncertain words] [00:04:58–00:04:59] sebab ni commitment semua hidup sebenarnya [00:04:59–00:05:00] tapi [semak: uncertain words] [00:05:00–00:05:01] risau-risau [00:05:01–00:05:02] sebab sekarang ni [00:05:02–00:05:03] tengah penyakit jerebu Puan [semak: uncertain words] [00:05:03–00:05:04] penyakit jerebu ni kadang kan [00:05:04–00:05:06] tahu-tahu eh terkena [semak: uncertain words] [00:05:06–00:05:07] so at least kalau Puan dah buat submission [00:05:07–00:05:09] kita dah boleh stand by [00:05:09–00:05:10] kalau katalah Puan dah ready [00:05:10–00:05:13] kita wujudkan urgency [00:05:13–00:05:15] dan coverage dia datang sekali dengan [00:05:15–00:05:15] quantify value [semak: uncertain words] [00:05:15–00:05:17] dia nak cover balik je benda ni semuanya [00:05:18–00:05:19] dia nak cover balik [00:05:19–00:05:20] yang kita dah push dia ni [00:05:20–00:05:21] kita cover balik dengan value [00:05:21–00:05:22] so jawapan dia [00:05:22–00:05:23] yes [00:05:24–00:05:24] wujudkan urgency [00:05:24–00:05:26] dan comeback balik dengan value [semak: uncertain words] [00:05:26–00:05:28] Nak tambah proof pun boleh [semak: uncertain words] [00:05:28–00:05:29] Haa terpulang berdanda [semak: uncertain words] [00:05:29–00:05:30] Point dia guys [semak: uncertain words] [00:05:30–00:05:31] Semua jawapan-jawapan yang kita bagi [00:05:31–00:05:32] Ni boleh tengok at skrin ni [semak: uncertain words] [00:05:32–00:05:33] Ni kan [00:05:33–00:05:34] Kalau awak tengok [semak: uncertain words] [00:05:34–00:05:35] Ada banyak jawapan [semak: uncertain words] [00:05:35–00:05:36] Sebenarnya tak perlu pun [00:05:36–00:05:38] Kita nak terlampau rigid [00:05:38–00:05:38] Awak boleh [00:05:38–00:05:39] Man mix and match kan [semak: uncertain words] [00:05:39–00:05:40] Tapi kalau tanya saya [00:05:40–00:05:42] Saya akan banyak fokus kat sini lah [00:05:42–00:05:43] Ok jumpa dalam video selanjutnya [semak: uncertain words] [00:05:43–00:05:44] Zaz [semak: uncertain words]