Time Rejection Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f964 Automatic full-length draft. Uncertain wording and figures require review. [00:00:00.500 – 00:00:28.640] Customer Complain. Kata tak ada masa lah. Okay. Apa nak jawab bila customer kata rejection dia, saya tak ada masa. Okay guys. Guna formula ni. Formula dia sama je. Kita, okay. Satellite balik sini. Jangan lawan ego. Customer ni ada ego eh. Customer. Jangan lawan. Ego customer ni. Confirm kita tak nak lawan. Ini adalah role of thumb kita. Tapi apa yang kita nak buat, dengan masa ni kita akan jawab yes. [00:00:28.640 – 00:00:31.300] itu soalan pertama, jawapan pertama [00:00:31.300 – 00:00:33.300] kemudian kita akan jawab pula, kita akan [00:00:33.300 – 00:00:34.340] wujudkan urgency [00:00:35.740 – 00:00:36.820] urgency, ok [00:00:36.820 – 00:00:39.200] urgency ni pula anda kena tahu kan ada dua [00:00:39.200 – 00:00:40.320] jenis urgency, satu [00:00:42.140 – 00:00:43.420] promotional urgency [00:00:43.420 – 00:00:45.480] yang kedua adalah [00:00:46.380 – 00:00:47.020] emotional [00:00:47.820 – 00:00:48.460] urgency [00:00:48.460 – 00:00:51.020] ok, jari saya explain [00:00:51.020 – 00:00:53.400] next lepas kita dah jawab urgency pula [00:00:53.400 – 00:00:55.300] nombor tiga adalah kita kena [00:00:56.280 – 00:00:57.460] quantifikan value [00:01:02.200 – 00:01:03.120] Cukuplah ni kombo [00:01:03.120 – 00:01:04.920] Kalau nak tambah tu lagi boleh letak proof [00:01:04.920 – 00:01:06.420] Tapi takpelah, nantikan awak lupa pula [00:01:07.680 – 00:01:08.080] Yes [00:01:08.960 – 00:01:10.800] Bila customer kata, nantilah [00:01:10.800 – 00:01:12.560] Saya nak fikir dululah, takpe tuan [00:01:12.560 – 00:01:14.180] Kalau nak fikir dulu pun takde masalah [00:01:15.560 – 00:01:16.780] Okay je, cuma [00:01:16.780 – 00:01:18.840] Takut-takut, sebab contoh [00:01:18.840 – 00:01:20.060] Saya jual penapis air go away kan [00:01:20.540 – 00:01:22.620] Takpe, saya nak fikir dulu lah, takpe tuan, boleh fikir dulu [00:01:22.620 – 00:01:24.640] Takde masalah, cuma takut-takut [00:01:24.640 – 00:01:26.620] Kalau Puan buka je air tu [00:01:26.620 – 00:01:28.680] Kalau banyak karat tu, yang tu paling saya risau [00:01:28.680 – 00:01:30.600] Sebab apa? Tengok, kita boleh pergi [00:01:30.600 – 00:01:31.840] emosi. Emosi ni adalah [00:01:31.840 – 00:01:34.860] emotional punya urgency. Sebab takut-takut [00:01:34.860 – 00:01:36.520] masalah karat tu terlalu berteruk [00:01:36.520 – 00:01:38.380] anak kita bila minum dia sakit [00:01:38.380 – 00:01:40.820] Sebab tu banyak kustomer-kustomer saya yang bawa pindah rumah [00:01:40.820 – 00:01:42.720] memang dia takut sangat. Sebab biasanya [00:01:42.720 – 00:01:44.580] kalau dia adalah orang-orang yang baru masuk rumah [00:01:44.580 – 00:01:46.460] macam puan baru dapat kunci kan. Rumah tu [00:01:46.460 – 00:01:48.640] biasa dia punya pipe bawah tu memang tak bergerak [00:01:48.640 – 00:01:50.620] air dia tak bergerak. Sebab dia dah tanam tu [00:01:50.620 – 00:01:52.500] 2 tahun lepas sebab tu construction. Jadi [00:01:52.500 – 00:01:54.440] kita yang terawal ni akan menghabiskan air karat [00:01:55.540 – 00:01:56.360] That's why [00:01:56.360 – 00:01:58.520] Penapis Quantified Value. Penapis air kowe [00:01:58.520 – 00:02:00.240] Elken, kuku apa-apa yang ni [00:02:00.240 – 00:02:02.160] ada 6 penapis pun. Jadi, kalau [00:02:02.160 – 00:02:04.080] apa-apa karat ke apa ke, kalau tengok video ni [00:02:04.080 – 00:02:06.160] yang ni, daripada air karat pun dia boleh [00:02:06.160 – 00:02:08.400] jadi air betul-betul bersih. Sebab 0.01 [00:02:08.400 – 00:02:10.360] 6 penapis. Ini bukannya [00:02:10.360 – 00:02:12.100] produk yang tiba-tiba klip tak [00:02:12.100 – 00:02:14.160] memang dah ada study dan benda ni dah [00:02:14.160 – 00:02:15.820] disahkan. Sebab tu ramai hospital pun [00:02:15.820 – 00:02:18.120] pakai COVID. Kenapa hospital pakai COVID? Sebab dia [00:02:18.120 – 00:02:20.220] yakin COVID yang penapis air memang betul-betul [00:02:20.220 – 00:02:21.980] selamat. Nampak? So, [00:02:22.240 – 00:02:24.160] bila kasus orang kata tak ada masa, kita [00:02:24.160 – 00:02:26.260] tahu masa ni adalah prioriti [00:02:26.740 – 00:02:28.300] masa ni sebenarnya dia adalah [00:02:29.440 – 00:02:29.960] Priority [00:02:29.960 – 00:02:31.120] Dia tak rasa penting [00:02:31.120 – 00:02:32.480] Dia tak rasa urgent [00:02:32.480 – 00:02:34.480] So kita kena wujudkan urgency [00:02:34.480 – 00:02:35.340] Urgency ada dua [00:02:35.340 – 00:02:36.260] Satu emotional [00:02:36.260 – 00:02:37.640] Emotional ni emosi [00:02:37.640 – 00:02:41.020] Satu lagi adalah urgency dari sudut promotional [00:02:41.020 – 00:02:41.740] Contohnya [00:02:41.740 – 00:02:43.220] Saya nak fikir dululah [00:02:43.220 – 00:02:44.100] Takpe boleh fikir dulu [00:02:44.100 – 00:02:44.900] Tapi saya takut [00:02:44.900 – 00:02:46.060] Offer ni tak lama puan [00:02:46.060 – 00:02:47.680] Dia habis sampai minggu ni je [00:02:47.680 – 00:02:49.760] Okay tak kalau saya nak dapatkan jawapan [00:02:49.760 – 00:02:50.680] By hari Rabu ke [00:02:50.680 – 00:02:51.600] At least saya dah tahu dah [00:02:51.600 – 00:02:53.580] Dan kalau hari Rabu sempat lagi kita nak submit [00:02:53.580 – 00:02:54.280] Pergi tuan [00:02:54.280 – 00:02:56.320] Sebab offer ni kurang jimat RM300 [00:02:56.320 – 00:02:58.180] Maksudnya sebulan tu tak payah bayar [00:02:58.180 – 00:02:59.920] Dan bagus ni benda ni [00:02:59.920 – 00:03:00.600] Puan takkan pernah [00:03:00.600 – 00:03:01.300] Tak pernah [00:03:02.280 – 00:03:02.900] Menyesal lah [00:03:02.900 – 00:03:03.900] Sebab produk ni puan [00:03:03.900 – 00:03:04.800] Dia memang datang [00:03:04.800 – 00:03:05.680] Selinga ais batu [00:03:05.680 – 00:03:06.360] Eh elok sebelum ni [00:03:06.360 – 00:03:07.120] Banyak minum air manis [00:03:07.120 – 00:03:08.120] Sekarang ni insyaAllah lah [00:03:08.120 – 00:03:09.340] Satu family terjaga [00:03:09.340 – 00:03:10.180] Dan air ni kan [00:03:10.180 – 00:03:11.020] Betul-betul sangat penting [00:03:11.020 – 00:03:11.720] Kadang-kadang [00:03:11.720 – 00:03:12.640] Tukar penapis air [00:03:12.640 – 00:03:13.660] Elok pula tak jatuh sakit [00:03:13.660 – 00:03:15.100] Rupanya selama dia tak perasan [00:03:15.100 – 00:03:16.420] Air yang dia minum [00:03:16.420 – 00:03:17.000] Dia bancuh [00:03:17.000 – 00:03:18.000] Dia buat kopi [00:03:18.000 – 00:03:18.620] Ke apa semua tu [00:03:18.620 – 00:03:19.540] Rupanya [00:03:19.540 – 00:03:21.120] Ada karat-karat sikit [00:03:21.120 – 00:03:21.900] So [00:03:21.900 – 00:03:23.100] Itu contohnya [00:03:23.100 – 00:03:24.000] Katalah saya bagi contoh [00:03:24.000 – 00:03:24.460] Kedua pula [00:03:25.120 – 00:03:26.680] Orang yang jual property ke kan [00:03:27.280 – 00:03:28.100] Jual kereta [00:03:28.100 – 00:03:29.860] lah. Saya pun tak tahu. Saya bagi contoh [00:03:29.860 – 00:03:32.220] kita. Takpelah saya nak fikir dululah. [00:03:32.400 – 00:03:33.520] Boleh-boleh. Takpe fikir dulu. [00:03:33.820 – 00:03:35.580] Benda ni bukan boleh buat ketusan [00:03:35.580 – 00:03:37.400] immediate. Cuma [00:03:37.400 – 00:03:39.340] bagi saya si. Cuma [00:03:39.340 – 00:03:41.760] emotional. Cuma saya cadangkan kalau [00:03:41.760 – 00:03:43.000] alang-alang abang dah [00:03:43.620 – 00:03:45.860] spend masa ni, abang discuss [00:03:45.860 – 00:03:47.740] dia terus dengan wife. Sebab takut-takut [00:03:48.680 – 00:03:49.880] abang punya bank [00:03:50.580 – 00:03:51.920] abang punya bank tengah cantik [00:03:51.920 – 00:03:53.780] sekarang ni abang. Kalau tak try submit [00:03:53.780 – 00:03:55.540] katalah tak try ambil sekarang. Takutlah mungkin [00:03:55.540 – 00:03:57.860] lepan ke apa kan. Tahu-tahu eh dah kena submit [00:03:57.860 – 00:03:59.620] Teks baru pula, so abang baru je [00:03:59.620 – 00:04:01.880] Samit teks bulan lepas, tahun lepas kan [00:04:01.880 – 00:04:03.540] Boleh guna yang tu, dan [00:04:04.080 – 00:04:05.660] Yang sekarang ni macam abang boleh tahu [00:04:05.660 – 00:04:07.900] Anak abang tak sisa, jadi kalau abang ambil kereta ni [00:04:07.900 – 00:04:09.520] Jalan jauh, selamat [00:04:09.520 – 00:04:11.400] Kereta ni ada 6 airbag bang, jadi kalau [00:04:11.400 – 00:04:13.480] Lepas ni katalah, abang dah dapat kereta [00:04:13.480 – 00:04:15.840] Bulan depan kan, abang nak jalan jauh tak risau dah [00:04:15.840 – 00:04:18.080] Sebab, contohnya kereta ni [00:04:18.080 – 00:04:19.620] Alphard ni dia datang dengan [00:04:19.620 – 00:04:21.700] 6 airbag, jadi family selesa [00:04:22.160 – 00:04:23.380] Selamat, abang punya [00:04:23.380 – 00:04:25.580] Bank record pun cantik, sebab kalau abang kata [00:04:25.580 – 00:04:27.580] Nak beli rumah hari tu, abang kena samit sekarang [00:04:27.580 – 00:04:28.980] Sebab nak sambil rumah pula [00:04:28.980 – 00:04:29.900] At least ada cooling period [00:04:29.900 – 00:04:30.660] 3-6 bulan [00:04:31.280 – 00:04:32.580] Bagilah apa-apa emotional [00:04:32.580 – 00:04:33.640] Promotional pula [00:04:33.640 – 00:04:33.900] Oh bang [00:04:33.900 – 00:04:34.440] Tapi itulah [00:04:34.440 – 00:04:35.860] Stock yang abang minat ni [00:04:35.860 – 00:04:36.620] Spek kereta [00:04:36.620 – 00:04:37.420] Modalista [00:04:37.420 – 00:04:38.400] Bagai apa semua [00:04:38.400 – 00:04:39.160] SC [00:04:39.160 – 00:04:40.140] Bagai apa benda ni [00:04:40.140 – 00:04:41.940] Hanya available yang ni je bang [00:04:41.940 – 00:04:43.300] Itu promotion ni [00:04:43.300 – 00:04:44.080] Promotional pula [00:04:44.680 – 00:04:45.840] Tapi abang jangan risau [00:04:45.840 – 00:04:47.200] Alphard ni abang takkan menyesal lah [00:04:47.200 – 00:04:47.560] Kalau ambil [00:04:47.560 – 00:04:48.720] Sebab dia memang datang [00:04:48.720 – 00:04:49.240] Dengan spek [00:04:49.240 – 00:04:49.720] Selesaikan [00:04:49.720 – 00:04:50.600] Nampak tak [00:04:50.600 – 00:04:51.040] So [00:04:51.040 – 00:04:51.900] Bila abang kata [00:04:51.900 – 00:04:52.820] Nak delay [00:04:52.820 – 00:04:54.380] Ataupun nak fikir dulu [00:04:54.380 – 00:04:55.740] Abang jawab je [00:04:55.740 – 00:04:56.360] Boleh boleh tak apa [00:04:56.360 – 00:04:56.980] Fikir dulu [00:04:56.980 – 00:04:58.380] insurance ni tak boleh nak main-ambik [00:04:58.380 – 00:04:59.720] sebab ni commitment semua hidup sebenarnya [00:04:59.720 – 00:05:00.420] tapi [00:05:00.420 – 00:05:01.540] risau-risau [00:05:01.540 – 00:05:02.140] sebab sekarang ni [00:05:02.140 – 00:05:03.220] tengah penyakit jerebu Puan [00:05:03.220 – 00:05:04.980] penyakit jerebu ni kadang kan [00:05:04.980 – 00:05:06.160] tahu-tahu eh terkena [00:05:06.160 – 00:05:07.600] so at least kalau Puan dah buat submission [00:05:07.600 – 00:05:09.220] kita dah boleh stand by [00:05:09.220 – 00:05:10.660] kalau katalah Puan dah ready [00:05:10.660 – 00:05:13.020] kita wujudkan urgency [00:05:13.020 – 00:05:15.300] dan coverage dia datang sekali dengan [00:05:15.300 – 00:05:15.920] quantify value [00:05:15.920 – 00:05:17.360] dia nak cover balik je benda ni semuanya [00:05:18.140 – 00:05:19.300] dia nak cover balik [00:05:19.300 – 00:05:20.480] yang kita dah push dia ni [00:05:20.480 – 00:05:21.600] kita cover balik dengan value [00:05:21.600 – 00:05:22.800] so jawapan dia [00:05:22.800 – 00:05:23.580] yes [00:05:24.080 – 00:05:24.960] wujudkan urgency [00:05:24.960 – 00:05:26.820] dan comeback balik dengan value [00:05:26.820 – 00:05:28.140] Nak tambah proof pun boleh [00:05:28.140 – 00:05:29.000] Haa terpulang berdanda [00:05:29.000 – 00:05:30.140] Point dia guys [00:05:30.140 – 00:05:31.900] Semua jawapan-jawapan yang kita bagi [00:05:31.900 – 00:05:32.680] Ni boleh tengok at skrin ni [00:05:32.680 – 00:05:33.400] Ni kan [00:05:33.400 – 00:05:34.420] Kalau awak tengok [00:05:34.420 – 00:05:35.420] Ada banyak jawapan [00:05:35.420 – 00:05:36.720] Sebenarnya tak perlu pun [00:05:36.720 – 00:05:38.000] Kita nak terlampau rigid [00:05:38.000 – 00:05:38.780] Awak boleh [00:05:38.780 – 00:05:39.820] Man mix and match kan [00:05:39.820 – 00:05:40.940] Tapi kalau tanya saya [00:05:40.940 – 00:05:42.280] Saya akan banyak fokus kat sini lah [00:05:42.280 – 00:05:43.840] Ok jumpa dalam video selanjutnya [00:05:43.840 – 00:05:44.580] Zaz