Jangan Lawan Ego Customer Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:20] Jangan Lawan Ego Customer. Kalau awak nak jawab masalah yang saya listkan tadi, tengok ni, ada 12 jenis masalah. Cara nak jawab semua ni adalah bermuda dengan jangan lawan ego customer. Jawab yes je dulu dan barulah tambah dengan elemen closing. Apa contohnya? Ini jawapan ni. Tengok yang ni. [semak: uncertain words, number or amount] [00:00:21–00:00:21] Price [00:00:21–00:00:23] How to counter [semak: uncertain words] [00:00:23–00:00:23] Kita dah tengok kat situ [semak: uncertain words] [00:00:23–00:00:24] Yes [00:00:24–00:00:25] Plus quantify value [00:00:25–00:00:26] Plus profit [semak: uncertain words] [00:00:26–00:00:27] Need [semak: uncertain words] [00:00:27–00:00:28] Yes [00:00:28–00:00:29] Educate customer [00:00:29–00:00:30] Maximize campaign [00:00:30–00:00:31] Time [00:00:31–00:00:31] Yes [00:00:31–00:00:32] Urgency [00:00:32–00:00:33] Emotional urgency [00:00:33–00:00:34] Quantify product value [00:00:34–00:00:35] Ini semualah [00:00:35–00:00:35] Betul-betul-betul [00:00:35–00:00:36] Poin dia [semak: uncertain words] [00:00:36–00:00:37] Bila kita nak jawab [00:00:37–00:00:38] Jawapan dia ni [00:00:38–00:00:40] Kena ada unsur-unsur [00:00:40–00:00:41] Yes [00:00:41–00:00:42] Contohnya [00:00:42–00:00:43] Kalau kita tengok dekat price tu [semak: uncertain words] [00:00:43–00:00:44] Mahal lah produk ni [00:00:44–00:00:45] Ya [00:00:45–00:00:46] Ya dulu [00:00:46–00:00:46] Betul puan [00:00:46–00:00:48] Memang mahal sikit sebenarnya [00:00:48–00:00:50] Sebab produk ni [00:00:50–00:00:51] dia madu asli. Kalau tengok ni, dia [semak: uncertain words] [00:00:51–00:00:54] betul-betul pure. Dia kepekatan dia [00:00:54–00:00:56] 99.9. Sebab [semak: number or amount] [00:00:56–00:00:58] itulah kalau tengok result kami [semak: uncertain words] [00:00:58–00:01:00] ni, kanak-kanak yang minum madu [00:01:00–00:01:02] sebelum ni pun, bila minum je madu yang kami ni [00:01:02–00:01:03] memang beza. Sebab tak perlu minum [00:01:03–00:01:05] banyak dan nampak kesan. Nampak? [00:01:06–00:01:08] Kita yeakan aje. Layan je customer. [semak: uncertain words] [00:01:08–00:01:10] Kata mahal, kita mahalkan je. Sebab [00:01:10–00:01:12] kalau kita lawan ego customer, kita [00:01:12–00:01:13] cuba kata, eh tak mahal lah [semak: uncertain words] [00:01:13–00:01:15] puan je yang tak mampu. [semak: uncertain words] [00:01:15–00:01:17] Kita sebenarnya sedang [00:01:18–00:01:20] melawan arus customer [00:01:20–00:01:22] ni tau. Sebab customer ni dia ada satu ego. Dia ada [semak: uncertain words] [00:01:22–00:01:23] pride. Kalau dia kata mahal, dia nak mahal lah. [00:01:24–00:01:25] Bagi dia mahal lah. Dia cakap je lah. Mahal. Eh [00:01:25–00:01:27] mahal lah BMW ni. Betul tuan. BMW [00:01:27–00:01:30] ni paling mahal. Sebenarnya yang ni [00:01:30–00:01:31] jarang lah customer beli. Tapi kalau [00:01:31–00:01:33] yang beli yang ni memang puas hati. Sebab yang [00:01:33–00:01:35] ni spot punya [00:01:35–00:01:37] spek dan dia 1 in [semak: number or amount] [00:01:37–00:01:38] 20 dalam Malaysia. [semak: uncertain words, number or amount] [00:01:40–00:01:41] Senang tak nak counter macam tu. [semak: uncertain words] [00:01:42–00:01:43] So kita bagi je value. [00:01:44–00:01:45] Quantify value ni. Maksudnya kita cuba [00:01:45–00:01:47] kuantitikan value tu dan naikkan result. [00:01:48–00:01:49] So ada lagi. Naik net. [semak: uncertain words] [00:01:49–00:01:51] Kita kata, ya [semak: uncertain words] [00:01:52–00:01:53] Saya tak perlukan lah produk ni [00:01:53–00:01:55] Betul, memang tak perlu pun sebenarnya [00:01:56–00:01:57] Sebab sebenarnya penapis air ni [00:01:57–00:01:59] Tak payah pakai pun, dekat Jepun [semak: uncertain words] [00:01:59–00:02:01] Tak ada penapis air pun tuan, orang minum dekat pipe tu je [semak: uncertain words] [00:02:01–00:02:03] Tapi sebab Malaysia ni [00:02:03–00:02:05] Pipe tu kadang-kadang daripada zaman Jepun lagi [00:02:05–00:02:07] Dan benda ni lah kadang-kadang puncur [semak: uncertain words] [00:02:08–00:02:09] Dan puncur budak-budak pun [semak: uncertain words] [00:02:09–00:02:11] 6 tahun, 7 tahun pun kadang-kadang dah ada sakit buah pinggang [semak: uncertain words, number or amount] [00:02:11–00:02:13] Sebab air tu kadang-kadang kalau dah setiap hari [00:02:13–00:02:15] Minum air karat, kita pun tak perasan [00:02:15–00:02:17] Budak-budak pun pagi, bukan tahu beza pun [semak: uncertain words] [00:02:17–00:02:19] nak itih dengan air karat, maximize pain-pain [semak: uncertain words] [00:02:19–00:02:21] pula. Time, dia kata, time. Dia kata [00:02:21–00:02:23] oh saya busy lah, tak apa tuan. Memang [semak: uncertain words] [00:02:23–00:02:25] saya tahu. Saya pun tak nak kacau masa tuan [00:02:25–00:02:27] sebab memang banyak kasut kami ni tak ada masa [semak: uncertain words] [00:02:27–00:02:28] sebab tu lah [semak: uncertain words] [00:02:29–00:02:31] masalah ni kalau dia biarkan melarat [00:02:31–00:02:33] tengok urgency, termasuk pada emosi [00:02:33–00:02:35] dia biarkan melarat takut anak ni [00:02:35–00:02:37] kadang-kadang dia lagi kritikal. Elok-elok [00:02:37–00:02:39] mungkin lah kata speech delay dia tu baru [semak: uncertain words] [00:02:39–00:02:41] level 1, level 2. Baru delay 2-3 [semak: number or amount] [00:02:41–00:02:43] bulan, dah jadi delay setahun-dua tahun [00:02:43–00:02:45] takut cost nak [semak: uncertain words] [00:02:45–00:02:47] merawat terjadi tinggi. Seksual [semak: uncertain words] [00:02:47–00:02:49] dekat sini, kami memang fokus untuk parent [00:02:49–00:02:51] yang busy, yang betul-betul just [00:02:51–00:02:53] nak drop anak, kita settlekan. InsyaAllah [00:02:53–00:02:55] untuk treatment yang ke-6, dah nampak [semak: number or amount] [00:02:55–00:02:57] kesan dah. Itu sepantas [00:02:57–00:02:59] 2 bulan sahaja. Contohnya [semak: number or amount] [00:02:59–00:03:01] Trust. Nampak anda? Dah faham kan? [semak: uncertain words] [00:03:01–00:03:03] So, awak boleh baca macam-macam tu. Trust. [semak: uncertain words] [00:03:03–00:03:05] Yes. Proof result. Kita [00:03:05–00:03:07] kata ya, kita buktikan result [00:03:07–00:03:09] dan kita kuantitikan nilai dia. [00:03:09–00:03:11] Dia nak banding-bandingkan [00:03:11–00:03:13] dia cakap dia, ya betul tak apa. Puan compare [semak: uncertain words] [00:03:13–00:03:15] je dulu. Tak ada masalah. Sebab produk [semak: uncertain words] [00:03:15–00:03:17] kami ni, kelebihan dia paling utama [00:03:17–00:03:19] adalah USP 1, 2, 3 dan [semak: number or amount] [00:03:19–00:03:21] campak bukti pula. Lepas tu kata dia kata [semak: uncertain words] [00:03:21–00:03:23] oh sebelum ni tak pakai tak jadi. Betul [semak: uncertain words] [00:03:23–00:03:25] banyak gila customer kami yang sebelum ni tak jadi [semak: uncertain words] [00:03:25–00:03:27] datang balik kat sini. Nampak? [00:03:27–00:03:29] Kita twist balik ayat dia. Ya kan aje [semak: uncertain words] [00:03:29–00:03:31] datang balik kat sini dan bila [00:03:31–00:03:32] try, tengok ni. Educate customer [00:03:32–00:03:35] result-result ni memang datang sebab customer [semak: uncertain words] [00:03:35–00:03:37] sebelum ni pakai produk yang sebenarnya [00:03:37–00:03:38] kandungan dia ni ada mercury [00:03:38–00:03:41] produk kami ni pula [semak: uncertain words] [00:03:41–00:03:43] betul-betul organik dan dia menggunakan [00:03:43–00:03:44] Gel [semak: uncertain words] [00:03:44–00:03:45] Bunga [00:03:45–00:03:46] Kantan [00:03:46–00:03:47] Tasik Selatan [00:03:47–00:03:48] Adalah benda-benda tu kan [00:03:48–00:03:49] Kita masukkan lah [00:03:49–00:03:49] Okay [semak: uncertain words] [00:03:49–00:03:51] Information overloaded [semak: uncertain words] [00:03:51–00:03:52] Saya rasa macam [semak: uncertain words] [00:03:52–00:03:53] Tak faham lah benda ni [00:03:53–00:03:54] Betul puan [00:03:54–00:03:55] Benda ni kadang-kadang [00:03:55–00:03:56] Memang pening [00:03:56–00:03:57] Sebab tu lah [00:03:57–00:03:58] Nak belajar Al-Quran [00:03:58–00:03:59] Yang kadang-kadang [semak: uncertain words] [00:03:59–00:04:00] Memang pening [00:04:00–00:04:00] Tapi [00:04:00–00:04:02] Senang cerita macam ni lah [00:04:02–00:04:03] Ada orang belajar Al-Quran [00:04:03–00:04:05] Dia ikut jalan yang macam ni [00:04:05–00:04:07] Teknik yang kami guna ni [00:04:07–00:04:08] Dia ibadatnya macam ni lah [00:04:08–00:04:09] Kalau kita [00:04:09–00:04:10] Mendaki bukit [00:04:10–00:04:12] Kita daki bukit [00:04:12–00:04:14] Ikut kawasan yang landai [00:04:14–00:04:14] Siapa landai? [00:04:14–00:04:16] Sebab kita belajar daripada sini dulu sini [semak: uncertain words] [00:04:16–00:04:17] Tapi kalau yang curam tu [00:04:17–00:04:18] Dia memang cepat [semak: uncertain words] [00:04:18–00:04:19] Memang boleh dia kata [semak: uncertain words] [00:04:19–00:04:20] Al-Quran sepantas 2 bulan [semak: uncertain words, number or amount] [00:04:20–00:04:21] Tapi ya Allah [semak: uncertain words] [00:04:21–00:04:22] Pening [00:04:22–00:04:22] Sebab [00:04:22–00:04:24] Kita boleh bagi analogy [semak: uncertain words] [00:04:24–00:04:26] Cuba bagi simple analogy [00:04:26–00:04:27] Simple analogy ni [00:04:27–00:04:28] Mungkin contoh saya tak bagus [00:04:28–00:04:29] Tapi [00:04:29–00:04:30] Analogy ni adalah example [00:04:30–00:04:31] Bagi story [00:04:31–00:04:33] So kita boleh relate [00:04:33–00:04:33] Budget [00:04:33–00:04:34] Budget saya tak banyak lah [semak: uncertain words] [00:04:34–00:04:35] Ya betul [00:04:35–00:04:36] Memang budget ni kadang-kadang [00:04:36–00:04:37] Over budget juga [00:04:37–00:04:38] Sebab produk ni mahal [semak: uncertain words] [00:04:38–00:04:39] Tapi [00:04:39–00:04:40] Kau titikkan value dan sebagainya [semak: uncertain words] [00:04:40–00:04:42] Lepas tu urgency [00:04:42–00:04:43] Dia kata nantilah [semak: uncertain words] [00:04:43–00:04:43] Kita kata [semak: uncertain words] [00:04:43–00:04:44] Takpe [00:04:44–00:04:45] Okay je [semak: uncertain words] [00:04:45–00:04:46] Kalau nak fikir [00:04:46–00:04:47] Tapi [00:04:47–00:04:48] Bawa cakap tapi [00:04:48–00:04:50] Tapi benda ni [00:04:50–00:04:50] Yang saya risau [semak: uncertain words] [00:04:50–00:04:51] Takut kadang-kadang [00:04:51–00:04:51] Budak tu [00:04:51–00:04:52] Blah-blah-blah-blah [00:04:52–00:04:53] Special delay [semak: uncertain words] [00:04:53–00:04:53] Makin teruk [00:04:53–00:04:55] Oh saya takde nak commit lah [00:04:55–00:04:56] Takpe [00:04:56–00:04:56] Memang benda ni pun [00:04:56–00:04:57] Susah nak commit [00:04:57–00:04:58] Kadang-kadang parent [00:04:58–00:04:59] Tak sempat-sempat nak hantar [semak: uncertain words] [00:04:59–00:05:00] Lepas tu kita jawab lah [00:05:00–00:05:01] Ketua tengok [semak: uncertain words] [00:05:01–00:05:03] Emotion urgency balik [00:05:03–00:05:04] Cuma takut risau [00:05:04–00:05:05] Benda ni mungkin sekarang [00:05:05–00:05:06] Tak nampak [00:05:06–00:05:06] Tapi nanti [00:05:06–00:05:07] Blah-blah-blah-blah [00:05:07–00:05:08] Dia meleret dah [semak: uncertain words] [00:05:08–00:05:09] Pada hospital pula dah [semak: uncertain words] [00:05:09–00:05:11] Ataupun oh produk ni [semak: uncertain words] [00:05:11–00:05:13] Kak rasa macam features dia tak best lah [semak: uncertain words] [00:05:14–00:05:15] Betul tu kan [00:05:15–00:05:17] Sebab tu produk kami ni memang features dia tak banyak [00:05:17–00:05:19] Tapi kenapa produk ni ramai orang [00:05:19–00:05:21] Seperti kuantiti kan value dia [semak: uncertain words] [00:05:21–00:05:22] Blah blah blah blah [semak: uncertain words] [00:05:22–00:05:24] Features yang 3 ni sebenarnya dia sangat-sangat efektif [semak: uncertain words, number or amount] [00:05:24–00:05:27] Benda ni je lah yang dah boleh buat solve masalah dah [00:05:27–00:05:29] Padahal kalau ikut ingredient produk lain ada 12 [semak: uncertain words, number or amount] [00:05:29–00:05:31] Tapi kami punya ingredient ni [00:05:31–00:05:34] Walaupun 5 sahaja tapi dia betul-betul asli [semak: uncertain words, number or amount] [00:05:34–00:05:35] Dia bukannya 12 [semak: number or amount] [00:05:35–00:05:37] Tapi 0.1% [semak: uncertain words, number or amount] [00:05:37–00:05:39] 0.2 yang kita ni [semak: uncertain words, number or amount] [00:05:39–00:05:41] Tiga ni yang tiga yang kita panggil sebagai superfood [00:05:41–00:05:43] Contoh lah, pandai lah kita pusing kan [semak: uncertain words] [00:05:43–00:05:45] Tak boleh buat keputusan lah, tak apa tuan [00:05:45–00:05:47] Kalau tak boleh buat keputusan pun tak ada masalah [00:05:48–00:05:49] Anggaran, nampak set due date pula [00:05:50–00:05:51] Anggaran kalau katakanlah [00:05:51–00:05:53] Mungkin bulan depan [00:05:53–00:05:55] Sempat tak? Itu kalau produk mahal [00:05:55–00:05:57] Gila. Tapi biasanya bila kita set due date [semak: uncertain words] [00:05:57–00:05:59] Dengan customer ni, lagi mahal harga [semak: uncertain words] [00:05:59–00:06:01] Lagi lama masa kita bagi [00:06:01–00:06:03] Lagi murah, lagi cepat. Contohnya [00:06:03–00:06:05] Kalau barang ni, biasa kita set dalam [00:06:05–00:06:07] Kada tiga hari lah saya cadangkan [00:06:07–00:06:08] Contoh dia kata [00:06:08–00:06:09] Oh saya tak sempat nak fikir lagi lah [semak: uncertain words] [00:06:09–00:06:10] Sekarang agak busy [00:06:10–00:06:11] Tak apa tuan [00:06:11–00:06:12] Fikir dulu tak ada masalah [00:06:12–00:06:14] Anggaran kalau hari Rabu [00:06:14–00:06:15] Ketulah hari ni [semak: uncertain words] [00:06:15–00:06:17] Anggaran kalau hari Rabu [00:06:17–00:06:18] Saya contact balik [00:06:18–00:06:19] Bukan follow up ya [semak: uncertain words] [00:06:19–00:06:20] Bukan follow up ya [00:06:20–00:06:21] Follow up tu macam ayat sale [00:06:21–00:06:23] Anggaran kalau hari Rabu [00:06:23–00:06:24] Saya contact balik [00:06:24–00:06:25] Okey tak [semak: uncertain words] [00:06:26–00:06:28] Sempat tak discuss dengan husband [00:06:28–00:06:28] Nampak [00:06:28–00:06:29] So [00:06:29–00:06:30] Oh boleh boleh insyaAllah [00:06:30–00:06:32] So dia dah bagi permission untuk kita [00:06:33–00:06:34] So bila kita whatsapp balik [00:06:34–00:06:35] Jangan rasa bersalah [semak: uncertain words] [00:06:35–00:06:35] Salam tuan [00:06:35–00:06:37] Dah discuss dengan husband ke [00:06:37–00:06:39] Ada apa-apa yang mungkin husband risau [semak: uncertain words] [00:06:39–00:06:41] Concern tak? Tanya je macam tu [00:06:41–00:06:43] Sebab tak ada isu dah, sebab dia dah memberi permission [semak: uncertain words] [00:06:43–00:06:45] Daripada kita, so yes [00:06:45–00:06:47] Set due date dan create agency [semak: uncertain words] [00:06:47–00:06:48] So kita campak lagi kat hujung tu [00:06:48–00:06:51] Sebab puan takut berini makin lama makin melarat [semak: uncertain words] [00:06:51–00:06:52] Blablabla, so ini adalah [00:06:52–00:06:55] Cara nak counter dia [00:06:55–00:06:57] Okay, so video ni saya explain satu persatu [semak: uncertain words] [00:06:57–00:06:59] Tapi dalam video seterusnya, saya nak bagi [00:06:59–00:07:01] Simple example ni pula, example ni [00:07:01–00:07:03] Bertulis, so awak kena tengok video [semak: uncertain words] [00:07:03–00:07:03] Yang seterusnya [semak: uncertain words] [00:07:03–00:07:04] Cezas. [semak: low segment confidence, uncertain words]