Level Kepanasan Customer Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:28] Level Kepanasan Customer. Customer ni ibarat cacang yang kepanasan. Eh, tak, tak, tak. Point dia macam ni. Customer ni, dia cepat sejuk. Maksudnya apa? Kadang-kadang, kalau kita jual harga RM10, perasan tak? Bila WhatsApp balik customer dalam masa seminggu, customer dah lupa dah apa yang dia WhatsApp kita. Eh, ni jual barang apa? Ha. So, benda ni memang berlaku. That's why, kalau barang harga murah ni, tengok, day one ball dia tu sekejap je. Week one dah jadi hot. Lepas tu, sebulan dia dah jadi warm. [semak: uncertain words, number or amount] [00:00:28–00:00:30] Tantah awak whatsapp lagi sebulan [semak: uncertain words] [00:00:30–00:00:30] Dia jadi cold [semak: uncertain words] [00:00:30–00:00:31] Cold ni maksudnya [00:00:31–00:00:33] Dia dah jadi sejuk gila [semak: uncertain words] [00:00:33–00:00:33] Sampai lupa [00:00:33–00:00:35] So kalau sejuk tu [00:00:35–00:00:36] Maksudnya dia tak berminat lah [00:00:36–00:00:38] So kita kena introduce balik [00:00:38–00:00:39] Ingatkan dia balik [00:00:39–00:00:41] Tapi kalau barang harga ratus pula [00:00:41–00:00:41] Nampak? [00:00:41–00:00:43] Dia lebih lambat sejuk [00:00:43–00:00:44] Contohnya one week dia boil [semak: uncertain words] [00:00:44–00:00:46] Lepas tu bulan yang sama [00:00:46–00:00:47] Dia masih hot lagi [00:00:47–00:00:48] Compare kalau barang puluh tu [00:00:48–00:00:48] Dah sejuk dah [00:00:48–00:00:49] Lepas tu bila [00:00:49–00:00:50] Dua bulan [00:00:50–00:00:51] Tiga bulan [00:00:51–00:00:52] Mungkin dia dah suam-suam [00:00:52–00:00:53] Dan lepas dua bulan [00:00:53–00:00:54] Dia dah sejuk [00:00:54–00:00:55] Ni perumpamaan je [semak: uncertain words] [00:00:55–00:00:57] Timeline ni pun bukan tempat [00:00:57–00:00:59] ni, example sahaja. Manakala [semak: uncertain words] [00:00:59–00:01:01] barang harga ribu, siapa kat sini jual [00:01:01–00:01:03] barang property, agent ke apa [00:01:03–00:01:05] berjual kereta Alphard ke. Tak kisahlah [semak: uncertain words] [00:01:05–00:01:07] barang harga rata-rata ribu ni, setuju [semak: uncertain words] [00:01:07–00:01:09] tak setuju, awak follow up lagi 3 bulan [semak: number or amount] [00:01:09–00:01:11] dia masih lagi berminat. Dia masih [semak: uncertain words] [00:01:11–00:01:13] lagi ingat. Sebab ini pembelian yang high risk [00:01:13–00:01:14] high [semak: uncertain words] [00:01:15–00:01:16] pembelian yang sangat-sangat high risk [00:01:16–00:01:19] so research kena banyak sikit guys. So that's why [00:01:19–00:01:21] jangan give up kalau jual barang harga ribu [00:01:21–00:01:22] kadang-kadang 6 bulan pun dia masih lagi [semak: number or amount] [00:01:22–00:01:24] boleh close. So jangan give up cepat [00:01:24–00:01:26] sangat kalau jual barang harga ratus ribu ni [00:01:26–00:01:29] Kadang-kadang 6 bulan pun masih boleh close [semak: number or amount] [00:01:29–00:01:31] So ini adalah level kepanasan customer [semak: uncertain words] [00:01:31–00:01:33] So bila awak dah tahu benda ni [00:01:33–00:01:35] Barulah kita follow up tu lebih bijak [00:01:35–00:01:36] Tak adalah kita close customer [00:01:36–00:01:37] Sedang customer dah sejuk [00:01:37–00:01:39] Kalau customer dah sejuk [00:01:39–00:01:41] Kenalah follow up balik cara sejuk [00:01:41–00:01:42] Kalau customer masih panas [00:01:42–00:01:44] Follow up lah cara panas [00:01:44–00:01:45] So kan dah belajar [00:01:45–00:01:48] So gunakan suhu ni untuk kenal pasti [00:01:48–00:01:51] Bila dan cara macam mana kita patut follow up customer [00:01:51–00:01:53] Jumpa dalam video yang seterusnya