Level Kepanasan Customer
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f928
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[00:00:00.210 – 00:00:28.210] Level Kepanasan Customer. Customer ni ibarat cacang yang kepanasan. Eh, tak, tak, tak. Point dia macam ni. Customer ni, dia cepat sejuk. Maksudnya apa? Kadang-kadang, kalau kita jual harga RM10, perasan tak? Bila WhatsApp balik customer dalam masa seminggu, customer dah lupa dah apa yang dia WhatsApp kita. Eh, ni jual barang apa? Ha. So, benda ni memang berlaku. That's why, kalau barang harga murah ni, tengok, day one ball dia tu sekejap je. Week one dah jadi hot. Lepas tu, sebulan dia dah jadi warm.

[00:00:28.210 – 00:00:30.270] Tantah awak whatsapp lagi sebulan

[00:00:30.270 – 00:00:30.990] Dia jadi cold

[00:00:30.990 – 00:00:31.870] Cold ni maksudnya

[00:00:31.870 – 00:00:33.270] Dia dah jadi sejuk gila

[00:00:33.270 – 00:00:33.910] Sampai lupa

[00:00:33.910 – 00:00:35.350] So kalau sejuk tu

[00:00:35.350 – 00:00:36.330] Maksudnya dia tak berminat lah

[00:00:36.330 – 00:00:38.690] So kita kena introduce balik

[00:00:38.690 – 00:00:39.850] Ingatkan dia balik

[00:00:39.850 – 00:00:41.530] Tapi kalau barang harga ratus pula

[00:00:41.530 – 00:00:41.770] Nampak?

[00:00:41.870 – 00:00:43.270] Dia lebih lambat sejuk

[00:00:43.270 – 00:00:44.810] Contohnya one week dia boil

[00:00:44.810 – 00:00:46.230] Lepas tu bulan yang sama

[00:00:46.230 – 00:00:47.050] Dia masih hot lagi

[00:00:47.050 – 00:00:48.330] Compare kalau barang puluh tu

[00:00:48.330 – 00:00:48.850] Dah sejuk dah

[00:00:48.850 – 00:00:49.990] Lepas tu bila

[00:00:49.990 – 00:00:50.950] Dua bulan

[00:00:50.950 – 00:00:51.490] Tiga bulan

[00:00:51.490 – 00:00:52.810] Mungkin dia dah suam-suam

[00:00:52.810 – 00:00:53.970] Dan lepas dua bulan

[00:00:53.970 – 00:00:54.630] Dia dah sejuk

[00:00:54.630 – 00:00:55.910] Ni perumpamaan je

[00:00:55.910 – 00:00:57.150] Timeline ni pun bukan tempat

[00:00:57.150 – 00:00:59.270] ni, example sahaja. Manakala

[00:00:59.270 – 00:01:01.190] barang harga ribu, siapa kat sini jual

[00:01:01.190 – 00:01:03.310] barang property, agent ke apa

[00:01:03.310 – 00:01:05.150] berjual kereta Alphard ke. Tak kisahlah

[00:01:05.150 – 00:01:07.170] barang harga rata-rata ribu ni, setuju

[00:01:07.170 – 00:01:09.090] tak setuju, awak follow up lagi 3 bulan

[00:01:09.090 – 00:01:11.050] dia masih lagi berminat. Dia masih

[00:01:11.050 – 00:01:13.350] lagi ingat. Sebab ini pembelian yang high risk

[00:01:13.350 – 00:01:14.170] high

[00:01:15.250 – 00:01:16.830] pembelian yang sangat-sangat high risk

[00:01:16.830 – 00:01:19.170] so research kena banyak sikit guys. So that's why

[00:01:19.170 – 00:01:21.110] jangan give up kalau jual barang harga ribu

[00:01:21.110 – 00:01:22.930] kadang-kadang 6 bulan pun dia masih lagi

[00:01:22.930 – 00:01:24.890] boleh close. So jangan give up cepat

[00:01:24.890 – 00:01:26.770] sangat kalau jual barang harga ratus ribu ni

[00:01:26.770 – 00:01:29.270] Kadang-kadang 6 bulan pun masih boleh close

[00:01:29.270 – 00:01:31.950] So ini adalah level kepanasan customer

[00:01:31.950 – 00:01:33.290] So bila awak dah tahu benda ni

[00:01:33.290 – 00:01:35.350] Barulah kita follow up tu lebih bijak

[00:01:35.350 – 00:01:36.950] Tak adalah kita close customer

[00:01:36.950 – 00:01:37.930] Sedang customer dah sejuk

[00:01:37.930 – 00:01:39.130] Kalau customer dah sejuk

[00:01:39.130 – 00:01:41.370] Kenalah follow up balik cara sejuk

[00:01:41.370 – 00:01:42.850] Kalau customer masih panas

[00:01:42.850 – 00:01:44.290] Follow up lah cara panas

[00:01:44.290 – 00:01:45.590] So kan dah belajar

[00:01:45.590 – 00:01:48.610] So gunakan suhu ni untuk kenal pasti

[00:01:48.610 – 00:01:51.750] Bila dan cara macam mana kita patut follow up customer

[00:01:51.750 – 00:01:53.470] Jumpa dalam video yang seterusnya