Follow Mengikut Level Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:04] Follow Up ni pula ada banyak fasa. Level 1, Level 2, Level 3, Level 4. [semak: uncertain words, number or amount] [00:00:04–00:00:08] Follow Up Level 1 ni dipanggil sebagai Intro Face ataupun Call Customer. [semak: uncertain words, number or amount] [00:00:08–00:00:09] Tengok gambar ni. [00:00:10–00:00:14] Berminat sejadah royal. Kita kena sidai dekat fasa permulaan. [semak: uncertain words] [00:00:14–00:00:18] Ini fasa yang paling depan sekali. Kita panggil Level Intro. [00:00:18–00:00:25] Maksudnya, customer send pretext, kita reply, dia terus bluting dan langsung tak respon. [semak: uncertain words] [00:00:25–00:00:28] Ini fasa paling cold lah, paling sejuk lah. [semak: uncertain words] [00:00:28–00:00:29] Lepas tu kita ada level 2 pula [semak: number or amount] [00:00:29–00:00:30] Fasa warm [semak: uncertain words] [00:00:30–00:00:31] Fasa warm ni apa? [00:00:31–00:00:33] Dia reply at least sekali [00:00:33–00:00:34] Dia respond sekali [00:00:34–00:00:36] Tapi lepas tu terus [00:00:36–00:00:37] Dia blue tick [semak: uncertain words] [00:00:37–00:00:39] Tengok contoh macam ni [00:00:39–00:00:40] Dia sidang kita [semak: uncertain words] [00:00:40–00:00:41] Kita dah respond dah [semak: uncertain words] [00:00:41–00:00:42] Tapi [00:00:42–00:00:43] Eh tadi dia hidup [semak: uncertain words] [00:00:43–00:00:44] Tadi dia reply [00:00:44–00:00:46] Tiba-tiba kita hantar something [00:00:46–00:00:46] Dia tak reply [00:00:46–00:00:48] Maksudnya customer ni consider berminat jugalah [semak: uncertain words] [00:00:48–00:00:49] Sebab dia tak adalah [00:00:49–00:00:50] Whatsapp terhilang [00:00:50–00:00:51] Dia Whatsapp [00:00:51–00:00:52] Lepas tu dia reply [00:00:52–00:00:53] Lepas tu dia hilang [00:00:53–00:00:54] Ini fasa warm [00:00:54–00:00:54] Kita panggil [00:00:54–00:00:56] Next pula kita ada fasa hot [00:00:56–00:00:57] Fasa hot ni pula apa? [00:00:58–00:01:00] Kita dah bagi offer [semak: uncertain words] [00:01:00–00:01:01] Lepas tu dia belutik [00:01:02–00:01:02] Maksudnya apa? [00:01:02–00:01:03] Bagi harga senyap [00:01:03–00:01:04] Macam tu lah ibarat ni [00:01:04–00:01:07] So fasa ni biasa kita dah bora-bora [00:01:07–00:01:09] Bagi harga, bagi offer ke bagi package [semak: uncertain words] [00:01:09–00:01:10] Eh senyap [semak: uncertain words] [00:01:10–00:01:11] Ini fasa hot [00:01:11–00:01:13] Dan fasa yang seterusnya adalah [00:01:13–00:01:14] Fasa ball [00:01:14–00:01:15] Mendidik, merinding [00:01:15–00:01:17] Ini fasa yang dia kata dia nak bayar dah [00:01:17–00:01:18] Kita tunggu [00:01:18–00:01:19] Okay baik puan bayar esoknya [semak: uncertain words] [00:01:19–00:01:20] Tiba-tiba tak reply [00:01:20–00:01:21] Eh tak bayar [00:01:21–00:01:23] Semalam kata tak bayar [semak: uncertain words] [00:01:23–00:01:24] Ini fasa ball [00:01:24–00:01:25] Dah mendidik dah [00:01:25–00:01:26] Nak jadi wap dah tu [00:01:26–00:01:27] Nak terbang, nak fly [00:01:27–00:01:29] dah kita. Dah macam, yeay, klon. [semak: uncertain words] [00:01:30–00:01:31] Tak payah. So, ada empat [00:01:31–00:01:33] fasa. Soalan saya, awak [00:01:33–00:01:35] di fasa mana satu yang biasanya [00:01:35–00:01:37] kena? Ke empat-empat fasa. [00:01:37–00:01:39] Kalau awak through assessment, biasa semua orang kena [00:01:39–00:01:41] empat-empat. Betul tak? Fasa cool pun kena, [semak: uncertain words] [00:01:42–00:01:43] warm pun kena, hot pun kena, [00:01:43–00:01:46] boil pun kena. Tapi mana satu paling kritikal? [semak: uncertain words] [00:01:46–00:01:47] Cuba jawab, tanya diri sendiri. [00:01:48–00:01:49] Tepuk dada, tanya WhatsApp. Tengok. [semak: uncertain words] [00:01:49–00:01:51] Tengok WhatsApp awak. Tengok awak punya [00:01:51–00:01:53] conversation dengan customer. Kalau awak kena [00:01:53–00:01:55] banyak dekat cool, maksudnya awak ni banyak lagi [00:01:55–00:01:57] kena belajar. Sebab kat depan cool ni, [00:01:57–00:01:59] kalau banyak sangat, lead start quality. Kalau kena [semak: uncertain words] [00:01:59–00:02:01] dekat orang, okay. Mungkin ada [semak: uncertain words] [00:02:01–00:02:03] something yang wrong dalam awak punya conversation tu. [00:02:03–00:02:05] Tapi kalau kena dekat heart, maksudnya mungkin [00:02:05–00:02:07] offer awak tak menarik. Awak terlampau [00:02:07–00:02:09] direct dengan customer. Mungkin kena adjust dekat [semak: uncertain words] [00:02:09–00:02:11] payment method. Mungkin kena ajak zoom. [semak: uncertain words] [00:02:11–00:02:13] Mungkin kena ajak appointment. Macam kita terlampau [00:02:13–00:02:15] direct nak close. Gelujuh sangat nak close. [00:02:15–00:02:17] Tapi kalau kena sidai dekat boil, mungkin [semak: uncertain words] [00:02:17–00:02:19] tak cukup trust. Mungkin dia tengah survey. Mungkin [00:02:19–00:02:21] dia tengah compare. Jadi ada banyak faktor. [00:02:22–00:02:23] Dan that's why kita kena kaji. Kita [00:02:23–00:02:25] sangkut dekat part mana. [00:02:26–00:02:27] Jumpa dalam video seterusnya. [00:02:27–00:02:29] Saya nak explain lebih detail lagi. [00:02:29–00:02:29] Zaz.