Follow Mengikut Level
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f927
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.000 – 00:00:04.360] Follow Up ni pula ada banyak fasa. Level 1, Level 2, Level 3, Level 4.

[00:00:04.620 – 00:00:08.860] Follow Up Level 1 ni dipanggil sebagai Intro Face ataupun Call Customer.

[00:00:08.980 – 00:00:09.580] Tengok gambar ni.

[00:00:10.520 – 00:00:14.900] Berminat sejadah royal. Kita kena sidai dekat fasa permulaan.

[00:00:14.980 – 00:00:18.420] Ini fasa yang paling depan sekali. Kita panggil Level Intro.

[00:00:18.860 – 00:00:25.280] Maksudnya, customer send pretext, kita reply, dia terus bluting dan langsung tak respon.

[00:00:25.460 – 00:00:28.020] Ini fasa paling cold lah, paling sejuk lah.

[00:00:28.020 – 00:00:29.600] Lepas tu kita ada level 2 pula

[00:00:29.600 – 00:00:30.500] Fasa warm

[00:00:30.500 – 00:00:31.400] Fasa warm ni apa?

[00:00:31.680 – 00:00:33.600] Dia reply at least sekali

[00:00:33.600 – 00:00:34.660] Dia respond sekali

[00:00:34.660 – 00:00:36.780] Tapi lepas tu terus

[00:00:36.780 – 00:00:37.860] Dia blue tick

[00:00:37.860 – 00:00:39.160] Tengok contoh macam ni

[00:00:39.160 – 00:00:40.240] Dia sidang kita

[00:00:40.240 – 00:00:41.480] Kita dah respond dah

[00:00:41.480 – 00:00:42.020] Tapi

[00:00:42.020 – 00:00:43.760] Eh tadi dia hidup

[00:00:43.760 – 00:00:44.520] Tadi dia reply

[00:00:44.520 – 00:00:46.000] Tiba-tiba kita hantar something

[00:00:46.000 – 00:00:46.560] Dia tak reply

[00:00:46.560 – 00:00:48.760] Maksudnya customer ni consider berminat jugalah

[00:00:48.760 – 00:00:49.500] Sebab dia tak adalah

[00:00:49.500 – 00:00:50.640] Whatsapp terhilang

[00:00:50.640 – 00:00:51.460] Dia Whatsapp

[00:00:51.460 – 00:00:52.320] Lepas tu dia reply

[00:00:52.320 – 00:00:53.200] Lepas tu dia hilang

[00:00:53.200 – 00:00:54.080] Ini fasa warm

[00:00:54.080 – 00:00:54.720] Kita panggil

[00:00:54.720 – 00:00:56.560] Next pula kita ada fasa hot

[00:00:56.560 – 00:00:57.680] Fasa hot ni pula apa?

[00:00:58.020 – 00:01:00.140] Kita dah bagi offer

[00:01:00.140 – 00:01:01.260] Lepas tu dia belutik

[00:01:02.080 – 00:01:02.800] Maksudnya apa?

[00:01:02.960 – 00:01:03.740] Bagi harga senyap

[00:01:03.740 – 00:01:04.860] Macam tu lah ibarat ni

[00:01:04.860 – 00:01:07.100] So fasa ni biasa kita dah bora-bora

[00:01:07.800 – 00:01:09.700] Bagi harga, bagi offer ke bagi package

[00:01:09.700 – 00:01:10.200] Eh senyap

[00:01:10.200 – 00:01:11.340] Ini fasa hot

[00:01:11.340 – 00:01:13.000] Dan fasa yang seterusnya adalah

[00:01:13.000 – 00:01:14.040] Fasa ball

[00:01:14.040 – 00:01:15.280] Mendidik, merinding

[00:01:15.280 – 00:01:17.840] Ini fasa yang dia kata dia nak bayar dah

[00:01:17.840 – 00:01:18.400] Kita tunggu

[00:01:18.400 – 00:01:19.800] Okay baik puan bayar esoknya

[00:01:19.800 – 00:01:20.760] Tiba-tiba tak reply

[00:01:20.760 – 00:01:21.700] Eh tak bayar

[00:01:21.700 – 00:01:23.280] Semalam kata tak bayar

[00:01:23.280 – 00:01:24.320] Ini fasa ball

[00:01:24.320 – 00:01:25.480] Dah mendidik dah

[00:01:25.480 – 00:01:26.960] Nak jadi wap dah tu

[00:01:26.960 – 00:01:27.860] Nak terbang, nak fly

[00:01:27.860 – 00:01:29.880] dah kita. Dah macam, yeay, klon.

[00:01:30.140 – 00:01:31.720] Tak payah. So, ada empat

[00:01:31.720 – 00:01:33.640] fasa. Soalan saya, awak

[00:01:33.640 – 00:01:35.840] di fasa mana satu yang biasanya

[00:01:35.840 – 00:01:37.300] kena? Ke empat-empat fasa.

[00:01:37.660 – 00:01:39.740] Kalau awak through assessment, biasa semua orang kena

[00:01:39.740 – 00:01:41.940] empat-empat. Betul tak? Fasa cool pun kena,

[00:01:42.160 – 00:01:43.520] warm pun kena, hot pun kena,

[00:01:43.640 – 00:01:46.000] boil pun kena. Tapi mana satu paling kritikal?

[00:01:46.160 – 00:01:47.480] Cuba jawab, tanya diri sendiri.

[00:01:48.000 – 00:01:49.840] Tepuk dada, tanya WhatsApp. Tengok.

[00:01:49.980 – 00:01:51.580] Tengok WhatsApp awak. Tengok awak punya

[00:01:51.580 – 00:01:53.700] conversation dengan customer. Kalau awak kena

[00:01:53.700 – 00:01:55.620] banyak dekat cool, maksudnya awak ni banyak lagi

[00:01:55.620 – 00:01:57.500] kena belajar. Sebab kat depan cool ni,

[00:01:57.500 – 00:01:59.620] kalau banyak sangat, lead start quality. Kalau kena

[00:01:59.620 – 00:02:01.400] dekat orang, okay. Mungkin ada

[00:02:01.400 – 00:02:03.440] something yang wrong dalam awak punya conversation tu.

[00:02:03.660 – 00:02:05.380] Tapi kalau kena dekat heart, maksudnya mungkin

[00:02:05.380 – 00:02:07.560] offer awak tak menarik. Awak terlampau

[00:02:07.560 – 00:02:09.400] direct dengan customer. Mungkin kena adjust dekat

[00:02:09.400 – 00:02:11.400] payment method. Mungkin kena ajak zoom.

[00:02:11.680 – 00:02:13.420] Mungkin kena ajak appointment. Macam kita terlampau

[00:02:13.420 – 00:02:15.140] direct nak close. Gelujuh sangat nak close.

[00:02:15.420 – 00:02:17.580] Tapi kalau kena sidai dekat boil, mungkin

[00:02:17.580 – 00:02:19.480] tak cukup trust. Mungkin dia tengah survey. Mungkin

[00:02:19.480 – 00:02:21.720] dia tengah compare. Jadi ada banyak faktor.

[00:02:22.040 – 00:02:23.600] Dan that's why kita kena kaji. Kita

[00:02:23.600 – 00:02:25.480] sangkut dekat part mana.

[00:02:26.000 – 00:02:27.260] Jumpa dalam video seterusnya.

[00:02:27.500 – 00:02:29.060] Saya nak explain lebih detail lagi.

[00:02:29.340 – 00:02:29.820] Zaz.