Follow Up Berantai Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:07] Teknik Follow Up Berantai. Ada yang tanya saya, sebenarnya nak follow up customer ni selang berapa hari, berapa jam, berapa minit. [semak: uncertain words] [00:00:07–00:00:17] Saya cadangkan macam ni, nak follow up customer ni 6 jam ke 1 hari. Yes, 6 jam ke 1 hari. Itu adalah jarak yang optimum. [semak: uncertain words, number or amount] [00:00:17–00:00:25] Lagi mahal harga produk, lagi lambat kita follow up dia. Contoh barang awak harga 1 juta, jual property ke. Takkanlah awak follow up setiap hari. [semak: uncertain words, number or amount] [00:00:25–00:00:27] Ingat barang harga 1 juta ni [semak: uncertain words, number or amount] [00:00:27–00:00:28] Maksudnya senang [semak: uncertain words] [00:00:28–00:00:29] Dia nak discuss dengan wife dia [00:00:29–00:00:30] Dengan boss dia [00:00:30–00:00:31] Nak check dia punya approval loan [semak: uncertain words] [00:00:31–00:00:32] Susah [00:00:32–00:00:33] So that's why [00:00:33–00:00:35] Contoh barang tu mahal sangat [00:00:35–00:00:36] Harga puluh ratus ribu [00:00:36–00:00:38] Bagi masa pada customer [00:00:38–00:00:39] Jangan pushy sangat [00:00:39–00:00:39] Contohnya [00:00:39–00:00:40] Barang mahal mungkin [semak: uncertain words] [00:00:40–00:00:41] Tiga hari [00:00:41–00:00:42] Kita follow up dia [semak: uncertain words] [00:00:42–00:00:44] Tapi kalau barang murah [00:00:44–00:00:45] Barang harga 1.200 [semak: uncertain words, number or amount] [00:00:45–00:00:47] Ini boleh follow up dalam masa 6 jam [semak: uncertain words, number or amount] [00:00:47–00:00:48] Maksud follow up ni [00:00:48–00:00:50] Bila customer tak respond [00:00:50–00:00:51] So [00:00:51–00:00:52] Contoh dalam gambar ni [00:00:52–00:00:53] Ini contoh untuk [00:00:53–00:00:55] Customer yang murah lah [00:00:55–00:00:56] Customer WhatsApp kita pagi [semak: uncertain words] [00:00:56–00:00:57] Hari pertama [semak: uncertain words] [00:00:57–00:00:59] So kita follow up dia mungkin malam [semak: uncertain words] [00:00:59–00:01:01] Bagilah selang 6 jam [semak: uncertain words, number or amount] [00:01:01–00:01:03] Dan kita follow up lagi [00:01:03–00:01:04] Keesokan harinya [00:01:04–00:01:05] Dan mungkin petang [00:01:05–00:01:07] So kita bagi masa untuk customer [00:01:07–00:01:08] Jangan terlampau push customer [00:01:08–00:01:09] Sebab apa? [00:01:09–00:01:11] Sebab nak elak daripada kena ban [00:01:11–00:01:13] Sebab kalau kita terlampau push push push [semak: uncertain words] [00:01:13–00:01:15] Customer akan report kita [00:01:15–00:01:16] So that's why habis [00:01:16–00:01:18] Nombor yang kita jaga tu hilang macam tu je [00:01:18–00:01:19] Ini untuk barang murah [00:01:19–00:01:20] Tapi katakanlah [00:01:20–00:01:23] Awak dah cuba follow up 3, 4, 5 kali [semak: uncertain words, number or amount] [00:01:23–00:01:24] Awak dah follow up hard sell [00:01:24–00:01:26] awak dah try nak follow up dan sebagainya. [semak: uncertain words] [00:01:26–00:01:27] Lepas tu kalau tak jadi, [00:01:27–00:01:29] then dia boleh masuk dalam database zombie. [semak: uncertain words] [00:01:30–00:01:31] Zombie ni apa? [semak: uncertain words] [00:01:31–00:01:31] Zomba. [00:01:31–00:01:32] Maksudnya apa? [00:01:32–00:01:34] Dia ni hidup tapi tak respon. [00:01:34–00:01:36] Dia macam read je tapi tak respon. [00:01:36–00:01:38] So biasanya kita mungkin follow up dia setiap tujuh hari [00:01:38–00:01:40] ataupun sebulan empat kali [00:01:40–00:01:43] ataupun yang saya prefer mungkin sebulan dua kali. [00:01:43–00:01:44] Lebih-lebih light lah. [00:01:45–00:01:48] Dan kita blast database ni biasanya tanpa CTA. [00:01:48–00:01:50] Ini untuk situasi berbeza lah. [00:01:50–00:01:51] Cuma saya nak biar tahu [00:01:51–00:01:53] yang kita akan follow up customer [semak: uncertain words] [00:01:53–00:01:56] Biasanya 3-4 kali pun dah cukup dah [semak: number or amount] [00:01:56–00:01:57] Kalau dia tak berkualiti [semak: uncertain words] [00:01:57–00:01:58] Kita masih lagi follow up [00:01:58–00:02:00] Tapi secara general [00:02:00–00:02:02] Sebagai satu blush dalam batal base [semak: uncertain words] [00:02:02–00:02:03] Mungkin seminggu sekali [00:02:03–00:02:04] Ataupun dua minggu sekali [00:02:04–00:02:06] Itu pun blush yang kita buat tu [00:02:06–00:02:07] Bukannya hard sell [00:02:07–00:02:08] Dia betul-betul soft sell [00:02:08–00:02:10] Kadang-kadang tanpa CTA [00:02:10–00:02:12] Purely just share testimoni je [00:02:12–00:02:14] Purely kadang just share educate dia [00:02:14–00:02:15] Tanpa testimoni [00:02:15–00:02:16] Awak akan terkejut [00:02:16–00:02:17] Customer hidup sendiri [semak: uncertain words] [00:02:17–00:02:17] Tiba-tiba eh [semak: uncertain words] [00:02:17–00:02:18] Saya nak try lah [00:02:18–00:02:19] Haa [00:02:19–00:02:20] Time tu baru kita [00:02:20–00:02:21] Activate kan zombie tu [semak: uncertain words] [00:02:21–00:02:22] Jadi customer kita [00:02:22–00:02:23] Okay [semak: uncertain words] [00:02:23–00:02:23] Itu sahaja [semak: uncertain words] [00:02:23–00:02:25] Jumpa dalam video seterusnya [00:02:25–00:02:25] Zain [semak: uncertain words]