Follow Up Berantai
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f916
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.000 – 00:00:07.580] Teknik Follow Up Berantai. Ada yang tanya saya, sebenarnya nak follow up customer ni selang berapa hari, berapa jam, berapa minit.

[00:00:07.720 – 00:00:17.540] Saya cadangkan macam ni, nak follow up customer ni 6 jam ke 1 hari. Yes, 6 jam ke 1 hari. Itu adalah jarak yang optimum.

[00:00:17.980 – 00:00:25.820] Lagi mahal harga produk, lagi lambat kita follow up dia. Contoh barang awak harga 1 juta, jual property ke. Takkanlah awak follow up setiap hari.

[00:00:25.820 – 00:00:27.340] Ingat barang harga 1 juta ni

[00:00:27.340 – 00:00:28.040] Maksudnya senang

[00:00:28.040 – 00:00:29.480] Dia nak discuss dengan wife dia

[00:00:29.480 – 00:00:30.140] Dengan boss dia

[00:00:30.140 – 00:00:31.700] Nak check dia punya approval loan

[00:00:31.700 – 00:00:32.520] Susah

[00:00:32.520 – 00:00:33.440] So that's why

[00:00:33.440 – 00:00:35.000] Contoh barang tu mahal sangat

[00:00:35.000 – 00:00:36.680] Harga puluh ratus ribu

[00:00:36.680 – 00:00:38.120] Bagi masa pada customer

[00:00:38.120 – 00:00:39.100] Jangan pushy sangat

[00:00:39.100 – 00:00:39.940] Contohnya

[00:00:39.940 – 00:00:40.880] Barang mahal mungkin

[00:00:40.880 – 00:00:41.860] Tiga hari

[00:00:41.860 – 00:00:42.920] Kita follow up dia

[00:00:42.920 – 00:00:44.220] Tapi kalau barang murah

[00:00:44.220 – 00:00:45.160] Barang harga 1.200

[00:00:45.160 – 00:00:47.560] Ini boleh follow up dalam masa 6 jam

[00:00:47.560 – 00:00:48.760] Maksud follow up ni

[00:00:48.760 – 00:00:50.820] Bila customer tak respond

[00:00:50.820 – 00:00:51.480] So

[00:00:51.480 – 00:00:52.840] Contoh dalam gambar ni

[00:00:52.840 – 00:00:53.860] Ini contoh untuk

[00:00:53.860 – 00:00:55.160] Customer yang murah lah

[00:00:55.160 – 00:00:56.800] Customer WhatsApp kita pagi

[00:00:56.800 – 00:00:57.460] Hari pertama

[00:00:57.460 – 00:00:59.600] So kita follow up dia mungkin malam

[00:00:59.600 – 00:01:01.200] Bagilah selang 6 jam

[00:01:01.820 – 00:01:03.180] Dan kita follow up lagi

[00:01:03.180 – 00:01:04.040] Keesokan harinya

[00:01:04.040 – 00:01:05.040] Dan mungkin petang

[00:01:05.040 – 00:01:07.000] So kita bagi masa untuk customer

[00:01:07.000 – 00:01:08.900] Jangan terlampau push customer

[00:01:08.900 – 00:01:09.640] Sebab apa?

[00:01:09.860 – 00:01:11.100] Sebab nak elak daripada kena ban

[00:01:11.100 – 00:01:13.460] Sebab kalau kita terlampau push push push

[00:01:13.460 – 00:01:15.120] Customer akan report kita

[00:01:15.120 – 00:01:16.380] So that's why habis

[00:01:16.380 – 00:01:18.440] Nombor yang kita jaga tu hilang macam tu je

[00:01:18.440 – 00:01:19.660] Ini untuk barang murah

[00:01:19.660 – 00:01:20.760] Tapi katakanlah

[00:01:20.760 – 00:01:23.020] Awak dah cuba follow up 3, 4, 5 kali

[00:01:23.020 – 00:01:24.560] Awak dah follow up hard sell

[00:01:24.560 – 00:01:26.180] awak dah try nak follow up dan sebagainya.

[00:01:26.560 – 00:01:27.620] Lepas tu kalau tak jadi,

[00:01:27.840 – 00:01:29.960] then dia boleh masuk dalam database zombie.

[00:01:30.300 – 00:01:31.140] Zombie ni apa?

[00:01:31.300 – 00:01:31.720] Zomba.

[00:01:31.800 – 00:01:32.220] Maksudnya apa?

[00:01:32.560 – 00:01:34.620] Dia ni hidup tapi tak respon.

[00:01:34.740 – 00:01:36.320] Dia macam read je tapi tak respon.

[00:01:36.400 – 00:01:38.700] So biasanya kita mungkin follow up dia setiap tujuh hari

[00:01:38.700 – 00:01:40.680] ataupun sebulan empat kali

[00:01:40.680 – 00:01:43.480] ataupun yang saya prefer mungkin sebulan dua kali.

[00:01:43.740 – 00:01:44.800] Lebih-lebih light lah.

[00:01:45.120 – 00:01:48.680] Dan kita blast database ni biasanya tanpa CTA.

[00:01:48.900 – 00:01:50.420] Ini untuk situasi berbeza lah.

[00:01:50.700 – 00:01:51.480] Cuma saya nak biar tahu

[00:01:51.480 – 00:01:53.640] yang kita akan follow up customer

[00:01:53.640 – 00:01:56.280] Biasanya 3-4 kali pun dah cukup dah

[00:01:56.280 – 00:01:57.560] Kalau dia tak berkualiti

[00:01:57.560 – 00:01:58.940] Kita masih lagi follow up

[00:01:58.940 – 00:02:00.180] Tapi secara general

[00:02:00.180 – 00:02:02.060] Sebagai satu blush dalam batal base

[00:02:02.060 – 00:02:03.600] Mungkin seminggu sekali

[00:02:03.600 – 00:02:04.580] Ataupun dua minggu sekali

[00:02:04.580 – 00:02:06.520] Itu pun blush yang kita buat tu

[00:02:06.520 – 00:02:07.300] Bukannya hard sell

[00:02:07.300 – 00:02:08.740] Dia betul-betul soft sell

[00:02:08.740 – 00:02:10.340] Kadang-kadang tanpa CTA

[00:02:10.340 – 00:02:12.220] Purely just share testimoni je

[00:02:12.220 – 00:02:14.160] Purely kadang just share educate dia

[00:02:14.160 – 00:02:15.240] Tanpa testimoni

[00:02:15.240 – 00:02:16.220] Awak akan terkejut

[00:02:16.220 – 00:02:17.060] Customer hidup sendiri

[00:02:17.060 – 00:02:17.680] Tiba-tiba eh

[00:02:17.680 – 00:02:18.860] Saya nak try lah

[00:02:18.860 – 00:02:19.640] Haa

[00:02:19.640 – 00:02:20.420] Time tu baru kita

[00:02:20.420 – 00:02:21.440] Activate kan zombie tu

[00:02:21.440 – 00:02:22.600] Jadi customer kita

[00:02:22.600 – 00:02:23.040] Okay

[00:02:23.040 – 00:02:23.540] Itu sahaja

[00:02:23.540 – 00:02:25.180] Jumpa dalam video seterusnya

[00:02:25.180 – 00:02:25.340] Zain