Mencegah Dan Merawat
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f911
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[00:00:00.110 – 00:00:30.090] Mencegah Bluetick ke nak merawat Bluetick? Alang-alang kita nak sebut topik Bluetick ni kan. Saya nak selikkan sikit. Bluetick ni maksudnya kena sidai. Customer tak reply. Tapi mana lagi bagus? Nak mencegah denggi ataupun nak merawat denggi? Ada dua mindset kat sini eh. Kalau awak mencegah ke nak merawat? Jawapan ni adalah mencegah sebenarnya lebih bagus. Apa maksud mencegah? Elak Bluetick ataupun elak customer tak reply at the first place. Sebab kalau kita nak merawat, kita dah kena follow up, contact dia.

[00:00:30.110 – 00:00:30.930] Dan sebagainya

[00:00:30.930 – 00:00:31.530] Kadang-kadang

[00:00:31.530 – 00:00:33.330] Kita yang menarik customer

[00:00:33.330 – 00:00:33.970] Untuk tak reply

[00:00:33.970 – 00:00:35.810] Kitalah punca customer tak reply

[00:00:35.810 – 00:00:36.330] Sebab apa?

[00:00:36.550 – 00:00:37.330] Tengok gambar ni

[00:00:37.330 – 00:00:38.990] Tiga sebab paling utama

[00:00:38.990 – 00:00:40.790] Kenapa customer sidai kita?

[00:00:40.990 – 00:00:41.470] Nombor satu

[00:00:41.470 – 00:00:41.950] Tengok yang tu

[00:00:41.950 – 00:00:43.930] Tanya soalan yang salah

[00:00:43.930 – 00:00:44.810] Tengok

[00:00:44.810 – 00:00:45.730] Nak susu kurma

[00:00:45.730 – 00:00:46.490] Salam

[00:00:46.490 – 00:00:48.010] Saya Anas dari Hesu Sukurma

[00:00:48.010 – 00:00:48.870] Sebelum tu

[00:00:48.870 – 00:00:49.950] Boleh saya tahu nama

[00:00:49.950 – 00:00:50.630] Dan daripada mana?

[00:00:51.030 – 00:00:51.490] Aduh

[00:00:51.490 – 00:00:52.890] Zaman bila tanya nama ni?

[00:00:52.950 – 00:00:53.610] Saya minta maaf lah

[00:00:53.610 – 00:00:55.630] Saya tahu ada setengah cikgu ajar

[00:00:55.630 – 00:00:56.730] Kalau nak closing

[00:00:56.730 – 00:00:57.430] Kena tanya nama

[00:00:57.430 – 00:00:58.790] Tapi kami dekat sini

[00:00:58.790 – 00:00:59.270] Dah close

[00:00:59.270 – 00:01:00.210] Lebih daripada sejuta

[00:01:00.210 – 00:01:00.850] Dua juta

[00:01:00.850 – 00:01:01.890] Sale sebulan

[00:01:01.890 – 00:01:03.050] Dan kami ada team sale

[00:01:03.050 – 00:01:04.010] Dan kami menggunakan

[00:01:04.010 – 00:01:05.530] Strategi tak tanya nama

[00:01:05.530 – 00:01:06.950] Sebab saya nak tanya awak

[00:01:06.950 – 00:01:07.890] Secara jujur lah

[00:01:07.890 – 00:01:09.290] Awak suka ke orang tanya nama

[00:01:09.290 – 00:01:10.630] Ni baru whatsapp tau

[00:01:10.630 – 00:01:11.670] Saya tak ada issue

[00:01:11.670 – 00:01:12.270] Nak tanya nama

[00:01:12.270 – 00:01:14.190] Tapi bukan pada permulaan

[00:01:14.190 – 00:01:14.690] First

[00:01:14.690 – 00:01:15.430] First whatsapp

[00:01:15.430 – 00:01:15.890] Tanya nama

[00:01:15.890 – 00:01:17.650] Nama ni patut tanya waktu bila

[00:01:17.650 – 00:01:19.250] Bila sikit lagi nak close

[00:01:19.250 – 00:01:19.650] Kat bawah

[00:01:19.650 – 00:01:20.850] Tanya nama guys tu

[00:01:20.850 – 00:01:21.270] Okey lah

[00:01:21.270 – 00:01:22.510] Ini baru whatsapp

[00:01:22.510 – 00:01:23.150] Dah lah stranger

[00:01:23.150 – 00:01:24.210] Tantang minah tu

[00:01:24.210 – 00:01:25.090] Siti Noa Hadiza

[00:01:25.090 – 00:01:26.550] Segarlah nak mengaku kan

[00:01:26.550 – 00:01:27.170] So

[00:01:27.170 – 00:01:28.350] Jangan tanya nama

[00:01:28.350 – 00:01:29.190] Jangan nak perkenalan

[00:01:29.190 – 00:01:30.290] Duduk kat mana dan sebagainya

[00:01:30.290 – 00:01:31.310] Ini pun juga kena sidai

[00:01:31.310 – 00:01:31.870] Kena blutik

[00:01:31.870 – 00:01:33.090] Sebab kita yang tanya nama

[00:01:33.090 – 00:01:34.330] Tengok soalan yang salah

[00:01:34.330 – 00:01:35.430] Nombor 2

[00:01:35.430 – 00:01:37.210] Terlampau spam customer

[00:01:37.210 – 00:01:38.050] Customer WhatsApp

[00:01:38.050 – 00:01:38.990] Berminat susu kurma

[00:01:38.990 – 00:01:39.490] Salam

[00:01:39.490 – 00:01:41.310] Saya Anas dari HQ susu kurma

[00:01:41.310 – 00:01:42.510] Kelebihan susu kurma

[00:01:42.510 – 00:01:43.510] Bla bla bla bla

[00:01:43.510 – 00:01:44.690] Ini testimoni pada kamer

[00:01:44.690 – 00:01:45.290] Bla bla bla

[00:01:45.290 – 00:01:46.150] Boom boom boom

[00:01:46.150 – 00:01:46.690] Hatta gambar

[00:01:46.690 – 00:01:47.570] Pernah kena tak macam tu

[00:01:47.570 – 00:01:48.570] Agak-agak

[00:01:48.570 – 00:01:49.530] Kalau awak dapat

[00:01:49.530 – 00:01:50.430] Orang sale

[00:01:50.430 – 00:01:51.790] Yang tiba-tiba terus spam

[00:01:51.790 – 00:01:53.730] 2, 3, 4, 5, 6, 7, 8, 10

[00:01:53.730 – 00:01:54.410] Conversation

[00:01:57.210 – 00:01:58.910] awak sidai ke, awak nak terus

[00:01:58.910 – 00:02:00.670] ok, thank you, ke macam mana

[00:02:00.670 – 00:02:02.250] so ini juga satu masalah

[00:02:02.250 – 00:02:04.850] kadang-kadang seller ni anggap customer dari syurga

[00:02:04.850 – 00:02:07.270] customer datang-datang terus nak beli, dia spam je semua terus

[00:02:07.270 – 00:02:09.330] so ini ibarat macam team sale yang pemalas

[00:02:09.330 – 00:02:10.650] so jangan spam customer

[00:02:10.650 – 00:02:12.990] berapa banyak

[00:02:12.990 – 00:02:14.950] teks yang sesuai sebenarnya adalah dalam

[00:02:14.950 – 00:02:16.990] sekitar 3 ke 2

[00:02:16.990 – 00:02:19.130] bubble, ataupun 4 bubble, itu cantik

[00:02:19.130 – 00:02:21.030] contoh awak ada telefon kan, contoh

[00:02:21.030 – 00:02:22.550] bila awak baca kat telefon awak tu

[00:02:22.550 – 00:02:24.870] Dia kalau boleh tak lebih daripada skrin tu

[00:02:24.870 – 00:02:26.370] Kalau awak nak kena scroll ke bawah

[00:02:26.370 – 00:02:27.810] Maksudnya dah panjang sangat lah tu

[00:02:27.810 – 00:02:30.330] So biasanya kita nak send ayat tu kalau boleh pendek-pendek

[00:02:30.330 – 00:02:32.330] Okay tengok pula masalah yang ketiga

[00:02:32.330 – 00:02:34.410] Tunggu customer tanya soalan

[00:02:34.410 – 00:02:35.770] Ini pun aduh hai

[00:02:35.770 – 00:02:37.870] Ini team sale ke customer support

[00:02:38.410 – 00:02:38.930] Salam

[00:02:38.930 – 00:02:39.810] Dia peripulai

[00:02:39.810 – 00:02:41.670] Salam saya Arif daripada MBX

[00:02:41.670 – 00:02:44.590] Produk ni customer tanya boleh guna untuk Myvi ke

[00:02:44.590 – 00:02:45.190] Ya boleh

[00:02:46.270 – 00:02:47.810] Benda ni boleh jimat ke luar pakai

[00:02:47.810 – 00:02:48.530] Ya boleh

[00:02:48.530 – 00:02:49.150] Nampak

[00:02:49.150 – 00:02:50.010] So mana boleh

[00:02:50.010 – 00:02:53.410] Eh, team sale sepatutnya dia yang kena control conversation tu.

[00:02:53.550 – 00:02:55.090] Awak yang kena tanya soalan.

[00:02:55.330 – 00:02:59.710] Awak yang kena selitkan dengan trust, testimoni, offer dan sebagainya.

[00:03:00.030 – 00:03:01.210] So, ini adalah tiga sebab.

[00:03:01.310 – 00:03:03.150] That's why kalau patah balik pada gambar tadi.

[00:03:04.090 – 00:03:05.890] Mencegah blutik versus merawat blutik.

[00:03:06.030 – 00:03:07.910] Kadang-kadang saya tak suka ajar orang merawat sangat.

[00:03:08.130 – 00:03:09.490] Sebab puncanya dia.

[00:03:09.670 – 00:03:10.310] Dia yang toxic.

[00:03:10.630 – 00:03:12.270] Dia yang toxic sebagai team sale.

[00:03:12.490 – 00:03:14.290] Dia yang pergi spam customer macam ni.

[00:03:14.410 – 00:03:15.350] Tanya soalan yang salah.

[00:03:15.570 – 00:03:16.470] Tunggu customer reply.

[00:03:17.290 – 00:03:19.830] So, dialah punca kenapa selalu kena sidai.

[00:03:19.830 – 00:03:20.830] Padahal member sebelah

[00:03:20.830 – 00:03:21.530] Team sales sebelah

[00:03:21.530 – 00:03:22.410] Dapat 20 leads

[00:03:22.410 – 00:03:22.770] Dia kata

[00:03:22.770 – 00:03:24.030] Eh macam mana leads kau

[00:03:24.030 – 00:03:24.450] Okay lah

[00:03:24.450 – 00:03:25.430] Eh aku okay bro

[00:03:25.430 – 00:03:25.810] Quality

[00:03:25.810 – 00:03:26.510] Engkau

[00:03:26.510 – 00:03:27.050] Tak

[00:03:27.050 – 00:03:28.370] Tak quality lah

[00:03:29.050 – 00:03:29.590] Padahal

[00:03:29.590 – 00:03:30.950] Iklan yang sama

[00:03:30.950 – 00:03:32.630] Team yang sama

[00:03:32.630 – 00:03:33.830] Macam mana boleh kata tak quality

[00:03:33.830 – 00:03:34.450] That's why

[00:03:35.970 – 00:03:36.910] So that's why

[00:03:36.910 – 00:03:37.290] Kadang-kadang

[00:03:37.290 – 00:03:38.990] Kita sendiri adalah punca

[00:03:38.990 – 00:03:39.830] Kenapa

[00:03:40.930 – 00:03:41.470] Kenapa

[00:03:41.470 – 00:03:42.430] Leads sidai kita

[00:03:42.430 – 00:03:42.710] So

[00:03:42.710 – 00:03:44.030] Hadamkan video ni tu betul

[00:03:44.030 – 00:03:45.230] Jumpa dalam video seterusnya

[00:03:45.230 – 00:03:46.130] Zaz