Sales Script Call Part 3 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:29] Call Customer Part 3. Kita dah semakin lama semakin advance ni guys. Part yang mencabar yang saya nak masuk kat sini adalah part collect payment. Kita buat baru. Collect payment. Ini pun satu masalah juga. Bayangkan eh. Katakanlah saya dah borak-borak-borak dengan customer. Saya dah borak punya borak punya borak. Sampailah kat hujung sekali. Macam mana nak minta payment? Macam mana nak minta payment? Takkan awak nak suruh customer swipe kat dalam call? [semak: uncertain words, number or amount] [00:00:29–00:00:31] Bang, dekatkan kad abang, dekat phone [semak: uncertain words] [00:00:32–00:00:34] Alhamdulillah bang, payment berjaya [semak: uncertain words] [00:00:34–00:00:35] Impossible lah, betul tak [00:00:35–00:00:37] So, cerita dia, bila awak [semak: uncertain words] [00:00:37–00:00:39] Call customer, kita [semak: uncertain words] [00:00:39–00:00:41] Bukannya nak dia buat payment [00:00:41–00:00:43] On the spot, sangat sebenarnya [00:00:43–00:00:44] Kalau tak dapat [00:00:44–00:00:47] Kalau dapat sebenarnya, even dia ajar oleh [semak: uncertain words] [00:00:47–00:00:49] Grand Cordon, ni bagus lah [00:00:49–00:00:51] Grand Cordon dia ada ajar, kalau awak tengok [00:00:51–00:00:52] Antara cikgu sale yang power [semak: uncertain words] [00:00:52–00:00:55] Dia sampai minta customer [00:00:55–00:00:57] Check email sekarang, buat payment sekarang [00:00:57–00:00:58] Itu ada [semak: uncertain words] [00:00:58–00:00:59] Tak apa boleh buat payment [semak: uncertain words] [00:00:59–00:01:00] Saya tolong stay kat sini [00:01:01–00:01:02] Haa [00:01:02–00:01:02] Dah ada payment ke [semak: uncertain words] [00:01:02–00:01:03] Haa [semak: uncertain words] [00:01:03–00:01:04] Okay kalau dah payment [semak: uncertain words] [00:01:04–00:01:04] Ni ni ni ni [semak: uncertain words] [00:01:05–00:01:05] Haa [semak: uncertain words] [00:01:05–00:01:05] Dia [semak: uncertain words] [00:01:05–00:01:07] Kalau boleh [00:01:07–00:01:08] Ni the best lah [00:01:08–00:01:08] Adalah [00:01:09–00:01:10] Payment during call [00:01:10–00:01:11] Haa [00:01:11–00:01:11] Ini adalah [semak: uncertain words] [00:01:11–00:01:13] Best case scenario [00:01:15–00:01:16] Adalah [00:01:17–00:01:17] Call [00:01:17–00:01:18] During [00:01:19–00:01:20] Call pula [00:01:20–00:01:21] Payment during call [00:01:22–00:01:23] Which is benda ni [00:01:23–00:01:25] Agak mencabar nak buat eh [00:01:25–00:01:26] Agak mencabar [00:01:26–00:01:27] Saya tak nafikan [semak: uncertain words] [00:01:27–00:01:29] Mungkin awak tak ada keberanian ataupun jarang orang buat macam ni [00:01:29–00:01:31] Especially kat Malaysia ni [semak: uncertain words] [00:01:31–00:01:34] So katakanlah benda ni memang susah nak dibuat [semak: uncertain words] [00:01:34–00:01:35] Sebab kadang-kadang barang tu mahal sangat [00:01:35–00:01:37] Apa yang kita nak sebenarnya guys [00:01:38–00:01:39] Bukannya payment sangat [00:01:41–00:01:43] Dalam call, sales call ni [00:01:43–00:01:46] Kita sebenarnya nak dibuat micro decision [00:01:47–00:01:48] Ni ayat dia [semak: uncertain words] [00:01:48–00:01:52] Apakah micro decision ataupun micro closing [00:01:52–00:01:53] Kita boleh list kan [semak: uncertain words] [00:01:53–00:01:54] Awak kena list kan [semak: uncertain words] [00:01:54–00:01:55] Apa maksud closing [semak: uncertain words] [00:01:55–00:01:57] Micro decision ataupun [semak: uncertain words] [00:01:57–00:01:59] Kita panggil micro closing [semak: uncertain words] [00:01:59–00:02:02] Maksudnya closing tu dah berlaku [00:02:02–00:02:03] Tapi bersih sikit [00:02:03–00:02:04] Contohnya dia dah bagi [00:02:04–00:02:06] Bagi dokumen [00:02:06–00:02:08] Contoh [00:02:08–00:02:10] Contohlah next dia dah bagi [00:02:10–00:02:12] Nama dan alamat [00:02:12–00:02:15] Lepas tu next dia kata [semak: uncertain words] [00:02:15–00:02:16] Dah set [00:02:16–00:02:19] Date pemasangan [00:02:20–00:02:22] Next dia kata [00:02:22–00:02:25] Dah bagi tahu [00:02:26–00:02:27] Nak bayar [00:02:27–00:02:28] Guna apa [00:02:30–00:02:31] So katakanlah [00:02:31–00:02:32] Awak jual produk kesihatan [semak: uncertain words] [00:02:32–00:02:33] Ni kau contoh [semak: uncertain words] [00:02:33–00:02:34] Awak jual dokumen [semak: uncertain words] [00:02:34–00:02:35] Jual dokumen lah [00:02:35–00:02:36] Jual kowe [semak: uncertain words] [00:02:36–00:02:37] So [semak: uncertain words] [00:02:37–00:02:38] Okay akak [semak: uncertain words] [00:02:38–00:02:39] Kalau ada boleh tak forwardkan [00:02:39–00:02:40] Saya tengok jap [semak: uncertain words] [00:02:40–00:02:41] Forward je [00:02:41–00:02:42] Sambil-sambil call ni senang sikit [00:02:42–00:02:43] Kita boleh tengok terus [00:02:43–00:02:44] Sekejap eh [semak: uncertain words] [00:02:44–00:02:45] Sekejap takpe [00:02:45–00:02:46] Lock speaker pun takpe [semak: uncertain words] [00:02:46–00:02:47] Akak betul pun lock speaker [00:02:47–00:02:48] Ni dah dokumen saya [00:02:48–00:02:50] Oh ni ke dokumen [00:02:50–00:02:50] Okay baik [00:02:50–00:02:51] Kalau saya tengok daripada sini [00:02:51–00:02:53] Boleh juga approve low ni [semak: uncertain words] [00:02:53–00:02:54] Sebab [00:02:54–00:02:56] ni, ni, ni, ni, ni. Boleh tak [semak: uncertain words] [00:02:56–00:02:58] akak send kat WhatsApp je nama alamat [semak: uncertain words] [00:02:58–00:02:59] anggaran, kalau [00:02:59–00:03:02] hari Rabu okey ke kita [00:03:02–00:03:04] buat pemasangan? Oh, Rabu, Rabu [00:03:04–00:03:06] okey juga. Okey, macam tu [semak: uncertain words] [00:03:06–00:03:08] akak prefer kalau bayar ni [00:03:08–00:03:09] biasa suka bayar online ke, dah [00:03:09–00:03:11] buat auto debit ke macam mana akak? [semak: uncertain words] [00:03:12–00:03:13] Oh, prefer auto debit eh. So, katalah [00:03:13–00:03:15] customer tulis bagi tu, prefer auto debit [semak: uncertain words] [00:03:15–00:03:18] saya nak awak send terus dekat WhatsApp dia. [semak: uncertain words] [00:03:19–00:03:19] Setiap apa yang awak [00:03:19–00:03:21] bincang dalam call tu, awak [00:03:21–00:03:24] Kena buat macam minute call [semak: uncertain words] [00:03:24–00:03:25] Minute meeting [00:03:25–00:03:26] Dia macam nota [semak: uncertain words] [00:03:26–00:03:28] Nota call ni awak send terus [00:03:28–00:03:30] So, ini adalah tips yang seterusnya adalah [00:03:30–00:03:32] Send terus [00:03:35–00:03:37] Send terus [00:03:39–00:03:40] Nota call [semak: uncertain words] [00:03:44–00:03:45] Secara instant [semak: uncertain words] [00:03:46–00:03:47] Semasa [00:03:48–00:03:48] Call [00:03:50–00:03:52] Maksudnya, awak tahu awak call customer tu [00:03:52–00:03:53] Kan customer dia boleh tahu kan [semak: uncertain words] [00:03:53–00:03:54] Oh, saya ni [00:03:54–00:03:56] Awak send je terus kat dia [semak: uncertain words] [00:03:56–00:03:58] Contoh dia kata [00:03:58–00:03:59] Saya prefer bayar guna credit card [semak: uncertain words] [00:03:59–00:04:00] Awak type [00:04:00–00:04:02] Prefer bayar guna credit card [00:04:02–00:04:03] Send terus dekat WhatsApp [00:04:03–00:04:04] So dia pun perasan [00:04:04–00:04:05] Oh awak catat nota [semak: uncertain words] [00:04:05–00:04:07] So itu antara cara yang bagus [00:04:07–00:04:09] Sebab kadang-kadang customer ni lupa apa dia sebut [00:04:09–00:04:12] Dan kita pun nak biar benda ni official [00:04:12–00:04:13] So waktu awak call [00:04:13–00:04:16] Kalau awak dapat payment terus on the spot during call [00:04:16–00:04:17] Perfect [00:04:17–00:04:18] Tapi kalau tak dapat [00:04:18–00:04:22] Awak nak kena listkan semua micro closing [00:04:22–00:04:24] Contohlah saya ambil produk lain [00:04:24–00:04:25] Produk [00:04:25–00:04:27] Kita ambil produk [00:04:28–00:04:29] Apa? Produk? [00:04:29–00:04:30] Produk kesihatan lah [semak: uncertain words] [00:04:30–00:04:32] Kita ambil produk kesihatan [00:04:32–00:04:34] Kita buat 2 senario [semak: uncertain words, number or amount] [00:04:34–00:04:36] Produk kesihatan ni pula [00:04:36–00:04:38] Kita [00:04:39–00:04:41] Barang dia harga RM150 [semak: number or amount] [00:04:41–00:04:44] Ambil vitamin kucing [00:04:44–00:04:45] Tadi vitamin kucing [00:04:45–00:04:47] Kita ambil [00:04:47–00:04:48] Situasi ni pula adalah [00:04:48–00:04:50] Vitamin kucing [00:04:54–00:04:55] RM500 [semak: number or amount] [00:04:59–00:05:01] So, apakah micro closing [semak: uncertain words] [00:05:03–00:05:04] Untuk produk vitamin kucing [00:05:04–00:05:06] First sekali, dia dah apa? [semak: uncertain words] [00:05:06–00:05:07] Mungkin pilih package [00:05:08–00:05:11] Okay tak? Saya rasa sesuai untuk ni lah [semak: uncertain words] [00:05:11–00:05:12] Dia dah pilih package [00:05:12–00:05:15] Oh, saya rasa saya prefer lah package yang complete tu [00:05:15–00:05:16] Okay, okay, macam tu saya rasa complete lah [semak: uncertain words] [00:05:16–00:05:18] Puan paling sesuai untuk puan [semak: uncertain words] [00:05:18–00:05:19] Sebab jimat banyak [00:05:19–00:05:21] Oh, boleh lah, saya rasa yang tu lah [00:05:21–00:05:21] Nampak, dia dah buat [00:05:21–00:05:23] So, kita pun send terus kat WhatsApp [00:05:25–00:05:26] Package [00:05:26–00:05:27] Complete RM500 [semak: number or amount] [00:05:27–00:05:29] Send terus kat WhatsApp [00:05:29–00:05:29] On the spot [00:05:29–00:05:30] Maksudnya kita pun lock speaker sebenarnya [semak: uncertain words] [00:05:30–00:05:31] Waktu kita buat tu [00:05:31–00:05:33] So mungkin dia pilih package [00:05:33–00:05:34] Lepas tu apa lagi micro closing [00:05:34–00:05:36] Dia dah beritahu [00:05:36–00:05:36] Nak [00:05:37–00:05:38] Shipping [00:05:38–00:05:40] Dia dah beritahu [00:05:40–00:05:41] Nak [00:05:41–00:05:42] Prefer bayar guna apa [00:05:42–00:05:43] Contohnya [00:05:43–00:05:44] Ni awak kena [00:05:44–00:05:45] Borak lah dengan [semak: uncertain words] [00:05:45–00:05:46] Awak punya team eh [semak: uncertain words] [00:05:46–00:05:47] Cuba brainstormkan [00:05:47–00:05:49] Apa micro closing [00:05:49–00:05:50] Bayar guna apa [00:05:50–00:05:51] Contoh dia kata [00:05:51–00:05:52] Oh saya prefer bayar guna [00:05:52–00:05:53] Online banking lah [00:05:53–00:05:54] Okay baik [semak: uncertain words] [00:05:54–00:05:55] Bapak pun lima [semak: uncertain words] [00:05:55–00:05:56] Park online banking [00:05:56–00:05:56] Send terus [00:05:56–00:05:58] Lepas tu contohnya [00:05:58–00:06:00] Akak nak start pakai bila kak [semak: uncertain words] [00:06:00–00:06:01] Untuk kucing akak [00:06:01–00:06:02] Saya boleh guide terus [00:06:02–00:06:03] At least saya tahu hari pertama tu [semak: uncertain words] [00:06:03–00:06:04] Anggaran bila [00:06:04–00:06:05] Saya rasa boleh ni [00:06:05–00:06:08] Kalau barang tu sampai hari Kamis [00:06:08–00:06:09] Minggu depan [00:06:09–00:06:10] Isnin minggu depan lah [00:06:10–00:06:11] Saya dah boleh dah [00:06:11–00:06:12] Okay okay baik [semak: uncertain words] [00:06:12–00:06:14] So Isnin [00:06:14–00:06:15] Bapak pun letak date [00:06:15–00:06:16] Contohnya Isnin [00:06:16–00:06:18] 24 hari bulan 9 [semak: uncertain words, number or amount] [00:06:19–00:06:20] Day 1 [semak: number or amount] [00:06:21–00:06:22] Bukan apa kak [semak: uncertain words] [00:06:22–00:06:24] saya nak catat leluk sebab [semak: uncertain words] [00:06:24–00:06:26] at least kami nak track progress [00:06:26–00:06:28] kucing akak ok ke tak ok [semak: uncertain words] [00:06:28–00:06:30] nanti kami, team kami, dia akan contact akak [semak: uncertain words] [00:06:30–00:06:32] pada hari yang ketujuh, sebab [00:06:32–00:06:34] katakanlah masih lagi ada problem [00:06:34–00:06:35] kita mungkin boleh [00:06:37–00:06:38] cadangkan rawatan susulan [00:06:38–00:06:40] sebab vitamin ni sepatutnya pada [00:06:40–00:06:43] hari ketujuh tu dia dah nampak, dah kesan [00:06:43–00:06:44] bulu dia dah start [00:06:44–00:06:46] meremang ke apa ke kan [semak: uncertain words] [00:06:46–00:06:48] ok, so [semak: uncertain words] [00:06:48–00:06:50] apa lagi? listkan lagi lah [semak: uncertain words] [00:06:51–00:06:52] lagi apa lagi? [00:06:52–00:06:53] Dia prefer apa [00:06:53–00:06:53] Day 1 [semak: uncertain words, number or amount] [00:06:53–00:06:54] Lepas tu [00:06:54–00:06:55] Kita senaraikan lagi [00:06:55–00:06:56] Mungkin [00:06:56–00:06:58] Dia pakai courier apa [00:06:58–00:06:59] Dia prefer [00:06:59–00:07:00] COD ke [00:07:00–00:07:00] Apa ke [semak: uncertain words] [00:07:00–00:07:02] So kita bila borang [semak: uncertain words] [00:07:02–00:07:02] Customer ni [semak: uncertain words] [00:07:02–00:07:03] Dapatkan terus [00:07:03–00:07:04] Nota-nota dia [00:07:04–00:07:05] Dan kalau boleh [00:07:05–00:07:06] Send terus [00:07:06–00:07:07] Dekat WhatsApp [semak: uncertain words] [00:07:07–00:07:09] So that day away [semak: uncertain words] [00:07:09–00:07:09] Oh ok [semak: uncertain words] [00:07:09–00:07:11] Sebab dia dapat keputusan [semak: uncertain words] [00:07:11–00:07:12] Ok [00:07:12–00:07:12] Lepas tu [00:07:13–00:07:14] Lepas awak nak [00:07:14–00:07:15] Habiskan call [00:07:15–00:07:16] Ni waktu awak nak [00:07:16–00:07:17] Collect payment eh [semak: uncertain words] [00:07:17–00:07:19] Tolong habiskan [00:07:19–00:07:20] Dengan [00:07:20–00:07:21] Urgency [00:07:21–00:07:22] checkmate [semak: uncertain words] [00:07:22–00:07:24] tu je [semak: uncertain words] [00:07:24–00:07:26] ok, saya letak kat bawah ni [00:07:26–00:07:29] habiskan [00:07:29–00:07:30] call [00:07:30–00:07:33] secara [00:07:33–00:07:35] solid [00:07:35–00:07:36] apa maksud solid [00:07:36–00:07:38] solid ni adalah [00:07:38–00:07:40] campak [00:07:42–00:07:46] script urgency [00:07:48–00:07:51] untuk create [00:07:51–00:07:52] real [00:07:52–00:07:54] FOMO [00:07:54–00:07:57] FOMO ni adalah fear of [00:07:57–00:07:57] Missing out [00:07:58–00:08:00] Takut dia terlepas peluang [00:08:00–00:08:01] Something-something [00:08:01–00:08:02] So [00:08:02–00:08:03] Yang ni samalah [semak: uncertain words] [00:08:03–00:08:04] Contoh yang ni [00:08:04–00:08:05] Situasi [00:08:05–00:08:06] Yang ni situasi [00:08:06–00:08:07] Kowe lah [semak: uncertain words] [00:08:07–00:08:07] Contohnya kan [00:08:07–00:08:08] Penapis air [00:08:08–00:08:10] Ni mungkin Kowe [00:08:11–00:08:12] Yang ni mungkin [00:08:12–00:08:13] Vitamin kucing [00:08:13–00:08:14] Contohnya [00:08:14–00:08:15] Okay [00:08:17–00:08:18] So point saya kat sini [00:08:18–00:08:20] Bila awak dah [00:08:20–00:08:22] Buat micro decision [00:08:22–00:08:23] Waktu call tu [00:08:23–00:08:23] Customer kata [semak: uncertain words] [00:08:23–00:08:24] Okay [semak: uncertain words] [00:08:24–00:08:25] Prefer start bila ya [00:08:25–00:08:27] Kita punya sesi training ni [semak: uncertain words] [00:08:27–00:08:28] Oh saya rasa saya nak hantar [semak: uncertain words] [00:08:28–00:08:30] team saya, insyaAllah bulan depan [semak: uncertain words] [00:08:30–00:08:31] ok, bulan depan anggaran apa? [semak: uncertain words] [00:08:32–00:08:34] anggaran awal bulan lah, ok, awak pun send [00:08:34–00:08:36] ok, untuk training accounting ni anggaran awal bulan [semak: uncertain words] [00:08:36–00:08:38] katalah awak jual service accounting [semak: uncertain words] [00:08:38–00:08:40] awak buat training untuk accountant [00:08:40–00:08:42] untuk company tu, ok, lepas tu [semak: uncertain words] [00:08:42–00:08:44] bila awak dah listkan segala micro [00:08:44–00:08:45] decision tu [00:08:46–00:08:48] lepas tu, kat hujung tu [00:08:48–00:08:50] awak nak set due date [00:08:51–00:08:52] set due date [00:08:53–00:08:54] dan awak nak kena [00:08:54–00:08:56] habiskan dengan [00:08:59–00:09:00] urgency yang solid [00:09:00–00:09:01] Ni antara rahsia dia [semak: uncertain words] [00:09:01–00:09:02] Closing dalam call [00:09:02–00:09:04] Bila awak tak set due date [00:09:04–00:09:05] Bila nak bayar ni apa semua [00:09:05–00:09:07] Bila nak start semua ni [00:09:07–00:09:07] Ni problem lah [semak: uncertain words] [00:09:07–00:09:09] Then call tu jadi sembang je lah [semak: uncertain words] [00:09:09–00:09:11] Ni kalau awak nak betul-betul [00:09:11–00:09:12] Closing dalam call [00:09:13–00:09:14] Mula-mula [00:09:14–00:09:15] Tapi sebelum awak set due date ni [00:09:15–00:09:16] Kebiasaannya awak kena build up [00:09:16–00:09:18] Build up urgency [00:09:19–00:09:20] So awak cakap lah [00:09:20–00:09:20] Okay puan [semak: uncertain words] [00:09:20–00:09:21] Okay rakyat masih [semak: uncertain words] [00:09:21–00:09:23] Katalah ada orang dapat semua info kan [semak: uncertain words] [00:09:23–00:09:24] Dia awak betul-betul [semak: uncertain words] [00:09:24–00:09:24] Okay puan [00:09:24–00:09:25] By the way [semak: uncertain words] [00:09:25–00:09:27] Nanti lepas puan dah attend [00:09:28–00:09:29] Seminar accounting ni [00:09:29–00:09:30] InsyaAllah [00:09:30–00:09:33] Puan punya admin sekarang, katalah Puan bayar 2,500 kan [semak: uncertain words, number or amount] [00:09:33–00:09:35] Puan dah boleh jadikan dia sebagai accountant [00:09:35–00:09:36] Dan benda yang paling best [00:09:36–00:09:38] Bila dah ada accountant ni, tuan dah dapat [00:09:38–00:09:41] Tracking balik Puan punya pembelanjaan company [00:09:41–00:09:42] Dan [00:09:42–00:09:44] Puan punya payroll, PCB [00:09:45–00:09:47] Untuk tax, semua akan jadi cun [semak: uncertain words] [00:09:47–00:09:48] Sebab kerisauan saya Puan, kalau Puan [00:09:48–00:09:50] Delaykan training untuk staff Puan ni [semak: uncertain words] [00:09:50–00:09:52] Takut makin lama [00:09:53–00:09:54] Kerja yang nak betulkan tu makin banyak [00:09:54–00:09:56] Macam sekarang ni pun Puan dah beritahu tadi ter-delay [semak: uncertain words] [00:09:56–00:09:58] Dalam sekitar 3 bulan [semak: number or amount] [00:09:58–00:09:59] KWSP pun tak submit [00:09:59–00:10:01] Kalau makin lama bikin diri ni takut [00:10:01–00:10:03] So awak kena tekan dekat pain point tu [semak: uncertain words] [00:10:03–00:10:04] Tekan [00:10:04–00:10:05] That's why saya cadangkan [00:10:05–00:10:06] Kalau Puan okay [semak: uncertain words] [00:10:06–00:10:06] Kita start terus eh [semak: uncertain words] [00:10:06–00:10:07] Minggu depan [00:10:07–00:10:08] So sejak lagi saya send [semak: uncertain words] [00:10:08–00:10:09] Detail bank account [00:10:09–00:10:11] Puan buat transfer terus [00:10:11–00:10:13] By petang ni ke esok Puan [00:10:13–00:10:15] Bagilah option sikit [00:10:15–00:10:16] Esok eh [00:10:16–00:10:16] Okay esok [00:10:16–00:10:18] Dan saya akan hantar terus receive [semak: uncertain words] [00:10:18–00:10:19] Dan kita jumpa terus kat kelas nanti [00:10:19–00:10:20] InsyaAllah Puan [00:10:20–00:10:22] Saya doakan lepas ni [00:10:22–00:10:23] Business Puan akan jadi smooth [semak: uncertain words] [00:10:23–00:10:25] Sekian-sekian-sekian-sekian [00:10:25–00:10:27] Contoh awak call parent tu [00:10:27–00:10:29] Untuk set speech delay terapi [semak: uncertain words] [00:10:29–00:10:30] Dan awak explain lah [00:10:31–00:10:33] Lepas awak dah pilih [semak: uncertain words] [00:10:33–00:10:33] Oh ok [semak: uncertain words] [00:10:33–00:10:35] Untuk speech delay ni [00:10:35–00:10:35] Sekian-sekian [00:10:35–00:10:36] Sekian awak dah call dia [semak: uncertain words] [00:10:36–00:10:37] Pertama awak [semak: uncertain words] [00:10:37–00:10:38] Habiskan dengan strong [00:10:38–00:10:39] Dengan solid [00:10:39–00:10:40] Ok by the way Puan [00:10:40–00:10:42] Based on apa yang saya dah faham [00:10:42–00:10:43] Seperti Puan tadi [00:10:43–00:10:44] Saya memang highly recommend [semak: uncertain words] [00:10:44–00:10:45] Untuk Puan [00:10:45–00:10:46] Kalau boleh datang [00:10:46–00:10:47] By minggu depan juga [semak: uncertain words] [00:10:47–00:10:48] Sebab kalau ikut pada [semak: uncertain words] [00:10:48–00:10:49] Situasi anak Puan ni [00:10:49–00:10:50] Saya takut [00:10:50–00:10:51] Tadi kan Puan kata [00:10:51–00:10:52] Dia bercakap dengan dinding kan [00:10:52–00:10:53] Takut dia bercakap [00:10:53–00:10:54] Dengan mahluk lain rupanya [00:10:55–00:10:56] Rupanya speech delay dia tu [semak: uncertain words] [00:10:56–00:10:57] Disebabkan oleh [00:10:57–00:10:58] Sekian-sekian-sekian [00:10:58–00:10:59] That's why kat dalam terapi kita ni [semak: uncertain words] [00:10:59–00:11:01] Kita akan tiup ubun kepala dia [00:11:01–00:11:02] Rukiah dia 10 kali [semak: number or amount] [00:11:02–00:11:04] Bagi dia menjerit [00:11:04–00:11:05] Takde lah [00:11:05–00:11:07] Maksudnya kita akan buat treatment yang sepatutnya [00:11:07–00:11:08] Kalau ok [00:11:08–00:11:09] Saya send detail sekejap lagi [semak: uncertain words] [00:11:09–00:11:13] Puan hanya perlu lock payment RM50 sahaja untuk deposit [semak: uncertain words, number or amount] [00:11:13–00:11:14] Kita jumpa hari Sabtu ni [00:11:14–00:11:15] Boleh puan eh [00:11:15–00:11:17] Sekejap lagi saya hantar bank account tu [00:11:17–00:11:19] Anggaran puan nak transfer hari ni terus ke [00:11:19–00:11:20] Ataupun esok [00:11:21–00:11:23] Kalau boleh esok sebelum minggu 4 boleh tak puan [semak: uncertain words, number or amount] [00:11:23–00:11:25] Sebab saya nak kick in terus [00:11:25–00:11:26] Takut slot kita penuh [00:11:27–00:11:28] Ok boleh [00:11:28–00:11:29] Alright puan [00:11:29–00:11:30] Jumpa hari Sabtu ni [00:11:30–00:11:31] Okay [semak: uncertain words] [00:11:31–00:11:32] Terima kasih [00:11:32–00:11:33] Assalamualaikum [00:11:34–00:11:34] Pak [semak: uncertain words] [00:11:34–00:11:35] Strong [00:11:35–00:11:36] Solid [00:11:37–00:11:37] Dan [00:11:37–00:11:38] Due date [semak: uncertain words] [00:11:38–00:11:40] Nak payment transfer tu [00:11:40–00:11:40] Awak [00:11:40–00:11:41] Limak juga [semak: uncertain words] [00:11:41–00:11:42] Send kat dia [semak: uncertain words] [00:11:42–00:11:43] Payment sebelum pukul 4 petang [semak: number or amount] [00:11:43–00:11:44] Sekian-sekian-sekian [00:11:44–00:11:45] So [00:11:45–00:11:46] Bila awak borak dengan dia [00:11:46–00:11:47] Tak kosong guys [00:11:47–00:11:49] Awak punya pemborakan tu [00:11:49–00:11:49] Penuh dengan nota [00:11:49–00:11:50] Sampai dia tengok balik Whatsapp [00:11:50–00:11:51] Wish [00:11:51–00:11:52] Semua benda dia catat [00:11:52–00:11:53] Okay [00:11:53–00:11:54] So ini antara [00:11:54–00:11:55] Part yang paling mencabar [semak: uncertain words] [00:11:55–00:11:56] Bila buat sales call [semak: uncertain words] [00:11:56–00:11:57] Nak collect payment [00:11:57–00:11:58] Tapi cadangan saya [00:11:58–00:12:00] Kalau awak boleh collect payment on the spot [00:12:00–00:12:02] Dalam call tu [00:12:02–00:12:04] Suruh customer transfer terus [00:12:04–00:12:06] Kalau puan transfer terus waktu call ni [semak: uncertain words] [00:12:06–00:12:06] Saya boleh bagi discount [00:12:07–00:12:08] Lagi bagus [00:12:08–00:12:09] Tapi kalau awak tak dapat nak buat [00:12:10–00:12:13] Awak pastikan customer buat micro decision [00:12:13–00:12:14] Ataupun micro closing [00:12:14–00:12:16] Closing yang kecik-kecik-kecik [00:12:16–00:12:16] Walaupun bukan payment [00:12:16–00:12:17] Tapi benda yang melibatkan tu [00:12:17–00:12:21] Lepas tu hantar semua nota yang dia dah decide tu [00:12:21–00:12:22] Semua dalam whatsapp terus [00:12:22–00:12:23] On the spot [00:12:23–00:12:26] Lepas tu campakkan urgency yang solid [00:12:27–00:12:28] Habiskan dengan due date [00:12:28–00:12:29] Boom [semak: uncertain words] [00:12:29–00:12:31] Close the deal [00:12:31–00:12:33] Last kali dia transfer dekat WhatsApp juga [00:12:33–00:12:33] Betul tak [00:12:33–00:12:34] Tapi at least [00:12:34–00:12:35] Waktu call tu [00:12:35–00:12:37] Awak dah close 99% [semak: number or amount] [00:12:37–00:12:38] 95% [semak: number or amount] [00:12:38–00:12:39] Ataupun mungkin 70% [semak: number or amount] [00:12:39–00:12:40] At least [00:12:40–00:12:41] Tinggal 30% tu lah [semak: number or amount] [00:12:41–00:12:42] Dia boleh goyang-goyang sikit [00:12:42–00:12:43] Jadi [00:12:43–00:12:44] Itu cara dengan saya [semak: uncertain words] [00:12:45–00:12:46] Dan saya harap [00:12:46–00:12:47] Dengan teknik closing call ni [00:12:47–00:12:48] Awak boleh [00:12:48–00:12:49] Call dengan confident [00:12:49–00:12:50] Okay [00:12:50–00:12:51] Jumpa dalam video seterusnya [00:12:51–00:12:51] Zaz [semak: uncertain words]