Sales Script Call Part 3
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f95d
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.000 – 00:00:29.680] Call Customer Part 3. Kita dah semakin lama semakin advance ni guys. Part yang mencabar yang saya nak masuk kat sini adalah part collect payment. Kita buat baru. Collect payment. Ini pun satu masalah juga. Bayangkan eh. Katakanlah saya dah borak-borak-borak dengan customer. Saya dah borak punya borak punya borak. Sampailah kat hujung sekali. Macam mana nak minta payment? Macam mana nak minta payment? Takkan awak nak suruh customer swipe kat dalam call?

[00:00:29.680 – 00:00:31.760] Bang, dekatkan kad abang, dekat phone

[00:00:32.620 – 00:00:34.140] Alhamdulillah bang, payment berjaya

[00:00:34.140 – 00:00:35.520] Impossible lah, betul tak

[00:00:35.520 – 00:00:37.540] So, cerita dia, bila awak

[00:00:37.540 – 00:00:39.300] Call customer, kita

[00:00:39.300 – 00:00:41.740] Bukannya nak dia buat payment

[00:00:41.740 – 00:00:43.480] On the spot, sangat sebenarnya

[00:00:43.480 – 00:00:44.980] Kalau tak dapat

[00:00:44.980 – 00:00:47.720] Kalau dapat sebenarnya, even dia ajar oleh

[00:00:47.720 – 00:00:49.840] Grand Cordon, ni bagus lah

[00:00:49.840 – 00:00:51.740] Grand Cordon dia ada ajar, kalau awak tengok

[00:00:51.740 – 00:00:52.980] Antara cikgu sale yang power

[00:00:52.980 – 00:00:55.100] Dia sampai minta customer

[00:00:55.100 – 00:00:57.780] Check email sekarang, buat payment sekarang

[00:00:57.780 – 00:00:58.560] Itu ada

[00:00:58.560 – 00:00:59.920] Tak apa boleh buat payment

[00:00:59.920 – 00:01:00.960] Saya tolong stay kat sini

[00:01:01.700 – 00:01:02.260] Haa

[00:01:02.260 – 00:01:02.940] Dah ada payment ke

[00:01:02.940 – 00:01:03.500] Haa

[00:01:03.500 – 00:01:04.120] Okay kalau dah payment

[00:01:04.120 – 00:01:04.900] Ni ni ni ni

[00:01:05.420 – 00:01:05.720] Haa

[00:01:05.720 – 00:01:05.860] Dia

[00:01:05.860 – 00:01:07.160] Kalau boleh

[00:01:07.160 – 00:01:08.300] Ni the best lah

[00:01:08.300 – 00:01:08.700] Adalah

[00:01:09.320 – 00:01:10.420] Payment during call

[00:01:10.420 – 00:01:11.160] Haa

[00:01:11.160 – 00:01:11.680] Ini adalah

[00:01:11.680 – 00:01:13.960] Best case scenario

[00:01:15.640 – 00:01:16.200] Adalah

[00:01:17.380 – 00:01:17.940] Call

[00:01:17.940 – 00:01:18.940] During

[00:01:19.680 – 00:01:20.500] Call pula

[00:01:20.500 – 00:01:21.600] Payment during call

[00:01:22.640 – 00:01:23.900] Which is benda ni

[00:01:23.900 – 00:01:25.600] Agak mencabar nak buat eh

[00:01:25.600 – 00:01:26.380] Agak mencabar

[00:01:26.380 – 00:01:27.020] Saya tak nafikan

[00:01:27.020 – 00:01:29.940] Mungkin awak tak ada keberanian ataupun jarang orang buat macam ni

[00:01:29.940 – 00:01:31.340] Especially kat Malaysia ni

[00:01:31.340 – 00:01:34.440] So katakanlah benda ni memang susah nak dibuat

[00:01:34.440 – 00:01:35.840] Sebab kadang-kadang barang tu mahal sangat

[00:01:35.840 – 00:01:37.900] Apa yang kita nak sebenarnya guys

[00:01:38.580 – 00:01:39.980] Bukannya payment sangat

[00:01:41.980 – 00:01:43.780] Dalam call, sales call ni

[00:01:43.780 – 00:01:46.140] Kita sebenarnya nak dibuat micro decision

[00:01:47.860 – 00:01:48.760] Ni ayat dia

[00:01:48.760 – 00:01:52.260] Apakah micro decision ataupun micro closing

[00:01:52.260 – 00:01:53.460] Kita boleh list kan

[00:01:53.460 – 00:01:54.420] Awak kena list kan

[00:01:54.420 – 00:01:55.380] Apa maksud closing

[00:01:55.380 – 00:01:57.620] Micro decision ataupun

[00:01:57.620 – 00:01:59.860] Kita panggil micro closing

[00:01:59.860 – 00:02:02.180] Maksudnya closing tu dah berlaku

[00:02:02.180 – 00:02:03.000] Tapi bersih sikit

[00:02:03.000 – 00:02:04.700] Contohnya dia dah bagi

[00:02:04.700 – 00:02:06.300] Bagi dokumen

[00:02:06.300 – 00:02:08.120] Contoh

[00:02:08.120 – 00:02:10.440] Contohlah next dia dah bagi

[00:02:10.440 – 00:02:12.780] Nama dan alamat

[00:02:12.780 – 00:02:15.300] Lepas tu next dia kata

[00:02:15.300 – 00:02:16.900] Dah set

[00:02:16.900 – 00:02:19.440] Date pemasangan

[00:02:20.680 – 00:02:22.220] Next dia kata

[00:02:22.220 – 00:02:25.060] Dah bagi tahu

[00:02:26.040 – 00:02:27.160] Nak bayar

[00:02:27.160 – 00:02:28.360] Guna apa

[00:02:30.260 – 00:02:31.380] So katakanlah

[00:02:31.380 – 00:02:32.980] Awak jual produk kesihatan

[00:02:32.980 – 00:02:33.600] Ni kau contoh

[00:02:33.600 – 00:02:34.880] Awak jual dokumen

[00:02:34.880 – 00:02:35.700] Jual dokumen lah

[00:02:35.700 – 00:02:36.200] Jual kowe

[00:02:36.200 – 00:02:37.020] So

[00:02:37.640 – 00:02:38.580] Okay akak

[00:02:38.580 – 00:02:39.840] Kalau ada boleh tak forwardkan

[00:02:39.840 – 00:02:40.400] Saya tengok jap

[00:02:40.400 – 00:02:41.520] Forward je

[00:02:41.520 – 00:02:42.680] Sambil-sambil call ni senang sikit

[00:02:42.680 – 00:02:43.460] Kita boleh tengok terus

[00:02:43.460 – 00:02:44.600] Sekejap eh

[00:02:44.600 – 00:02:45.120] Sekejap takpe

[00:02:45.120 – 00:02:46.080] Lock speaker pun takpe

[00:02:46.080 – 00:02:47.040] Akak betul pun lock speaker

[00:02:47.040 – 00:02:48.520] Ni dah dokumen saya

[00:02:48.520 – 00:02:50.180] Oh ni ke dokumen

[00:02:50.180 – 00:02:50.800] Okay baik

[00:02:50.800 – 00:02:51.980] Kalau saya tengok daripada sini

[00:02:51.980 – 00:02:53.620] Boleh juga approve low ni

[00:02:53.620 – 00:02:54.080] Sebab

[00:02:54.080 – 00:02:56.020] ni, ni, ni, ni, ni. Boleh tak

[00:02:56.020 – 00:02:58.000] akak send kat WhatsApp je nama alamat

[00:02:58.820 – 00:02:59.740] anggaran, kalau

[00:02:59.740 – 00:03:02.040] hari Rabu okey ke kita

[00:03:02.040 – 00:03:04.160] buat pemasangan? Oh, Rabu, Rabu

[00:03:04.160 – 00:03:06.100] okey juga. Okey, macam tu

[00:03:06.100 – 00:03:08.040] akak prefer kalau bayar ni

[00:03:08.040 – 00:03:09.520] biasa suka bayar online ke, dah

[00:03:09.520 – 00:03:11.140] buat auto debit ke macam mana akak?

[00:03:12.040 – 00:03:13.880] Oh, prefer auto debit eh. So, katalah

[00:03:13.880 – 00:03:15.860] customer tulis bagi tu, prefer auto debit

[00:03:15.860 – 00:03:18.060] saya nak awak send terus dekat WhatsApp dia.

[00:03:19.080 – 00:03:19.940] Setiap apa yang awak

[00:03:19.940 – 00:03:21.920] bincang dalam call tu, awak

[00:03:21.920 – 00:03:24.180] Kena buat macam minute call

[00:03:24.180 – 00:03:25.200] Minute meeting

[00:03:25.200 – 00:03:26.660] Dia macam nota

[00:03:26.660 – 00:03:28.520] Nota call ni awak send terus

[00:03:28.520 – 00:03:30.640] So, ini adalah tips yang seterusnya adalah

[00:03:30.640 – 00:03:32.400] Send terus

[00:03:35.920 – 00:03:37.940] Send terus

[00:03:39.180 – 00:03:40.500] Nota call

[00:03:44.300 – 00:03:45.620] Secara instant

[00:03:46.720 – 00:03:47.380] Semasa

[00:03:48.080 – 00:03:48.740] Call

[00:03:50.180 – 00:03:52.180] Maksudnya, awak tahu awak call customer tu

[00:03:52.180 – 00:03:53.680] Kan customer dia boleh tahu kan

[00:03:53.680 – 00:03:54.680] Oh, saya ni

[00:03:54.680 – 00:03:56.600] Awak send je terus kat dia

[00:03:56.600 – 00:03:58.000] Contoh dia kata

[00:03:58.000 – 00:03:59.580] Saya prefer bayar guna credit card

[00:03:59.580 – 00:04:00.180] Awak type

[00:04:00.180 – 00:04:02.020] Prefer bayar guna credit card

[00:04:02.020 – 00:04:03.400] Send terus dekat WhatsApp

[00:04:03.400 – 00:04:04.580] So dia pun perasan

[00:04:04.580 – 00:04:05.800] Oh awak catat nota

[00:04:05.800 – 00:04:07.400] So itu antara cara yang bagus

[00:04:07.400 – 00:04:09.560] Sebab kadang-kadang customer ni lupa apa dia sebut

[00:04:09.560 – 00:04:12.160] Dan kita pun nak biar benda ni official

[00:04:12.160 – 00:04:13.620] So waktu awak call

[00:04:13.620 – 00:04:16.880] Kalau awak dapat payment terus on the spot during call

[00:04:16.880 – 00:04:17.280] Perfect

[00:04:17.280 – 00:04:18.600] Tapi kalau tak dapat

[00:04:18.600 – 00:04:22.320] Awak nak kena listkan semua micro closing

[00:04:22.320 – 00:04:24.320] Contohlah saya ambil produk lain

[00:04:24.320 – 00:04:25.840] Produk

[00:04:25.840 – 00:04:27.120] Kita ambil produk

[00:04:28.280 – 00:04:29.520] Apa? Produk?

[00:04:29.580 – 00:04:30.440] Produk kesihatan lah

[00:04:30.440 – 00:04:32.460] Kita ambil produk kesihatan

[00:04:32.460 – 00:04:34.840] Kita buat 2 senario

[00:04:34.840 – 00:04:36.880] Produk kesihatan ni pula

[00:04:36.880 – 00:04:38.420] Kita

[00:04:39.880 – 00:04:41.960] Barang dia harga RM150

[00:04:41.960 – 00:04:44.200] Ambil vitamin kucing

[00:04:44.200 – 00:04:45.820] Tadi vitamin kucing

[00:04:45.820 – 00:04:47.200] Kita ambil

[00:04:47.200 – 00:04:48.960] Situasi ni pula adalah

[00:04:48.960 – 00:04:50.760] Vitamin kucing

[00:04:54.340 – 00:04:55.180] RM500

[00:04:59.060 – 00:05:01.800] So, apakah micro closing

[00:05:03.040 – 00:05:04.400] Untuk produk vitamin kucing

[00:05:04.400 – 00:05:06.220] First sekali, dia dah apa?

[00:05:06.480 – 00:05:07.520] Mungkin pilih package

[00:05:08.720 – 00:05:11.300] Okay tak? Saya rasa sesuai untuk ni lah

[00:05:11.300 – 00:05:12.820] Dia dah pilih package

[00:05:12.820 – 00:05:15.040] Oh, saya rasa saya prefer lah package yang complete tu

[00:05:15.040 – 00:05:16.960] Okay, okay, macam tu saya rasa complete lah

[00:05:16.960 – 00:05:18.640] Puan paling sesuai untuk puan

[00:05:18.640 – 00:05:19.600] Sebab jimat banyak

[00:05:19.600 – 00:05:21.240] Oh, boleh lah, saya rasa yang tu lah

[00:05:21.240 – 00:05:21.980] Nampak, dia dah buat

[00:05:21.980 – 00:05:23.880] So, kita pun send terus kat WhatsApp

[00:05:25.480 – 00:05:26.000] Package

[00:05:26.940 – 00:05:27.980] Complete RM500

[00:05:27.980 – 00:05:29.200] Send terus kat WhatsApp

[00:05:29.200 – 00:05:29.680] On the spot

[00:05:29.680 – 00:05:30.860] Maksudnya kita pun lock speaker sebenarnya

[00:05:30.860 – 00:05:31.600] Waktu kita buat tu

[00:05:31.600 – 00:05:33.440] So mungkin dia pilih package

[00:05:33.440 – 00:05:34.760] Lepas tu apa lagi micro closing

[00:05:34.760 – 00:05:36.420] Dia dah beritahu

[00:05:36.420 – 00:05:36.840] Nak

[00:05:37.680 – 00:05:38.200] Shipping

[00:05:38.880 – 00:05:40.140] Dia dah beritahu

[00:05:40.140 – 00:05:41.000] Nak

[00:05:41.640 – 00:05:42.980] Prefer bayar guna apa

[00:05:42.980 – 00:05:43.460] Contohnya

[00:05:43.460 – 00:05:44.900] Ni awak kena

[00:05:44.900 – 00:05:45.680] Borak lah dengan

[00:05:45.680 – 00:05:46.740] Awak punya team eh

[00:05:46.740 – 00:05:47.980] Cuba brainstormkan

[00:05:47.980 – 00:05:49.100] Apa micro closing

[00:05:49.100 – 00:05:50.280] Bayar guna apa

[00:05:50.280 – 00:05:51.280] Contoh dia kata

[00:05:51.280 – 00:05:52.380] Oh saya prefer bayar guna

[00:05:52.380 – 00:05:53.100] Online banking lah

[00:05:53.100 – 00:05:54.000] Okay baik

[00:05:54.000 – 00:05:55.020] Bapak pun lima

[00:05:55.020 – 00:05:56.040] Park online banking

[00:05:56.040 – 00:05:56.540] Send terus

[00:05:56.540 – 00:05:58.000] Lepas tu contohnya

[00:05:58.000 – 00:06:00.280] Akak nak start pakai bila kak

[00:06:00.280 – 00:06:01.320] Untuk kucing akak

[00:06:01.320 – 00:06:02.160] Saya boleh guide terus

[00:06:02.160 – 00:06:03.520] At least saya tahu hari pertama tu

[00:06:03.520 – 00:06:04.200] Anggaran bila

[00:06:04.200 – 00:06:05.880] Saya rasa boleh ni

[00:06:05.880 – 00:06:08.400] Kalau barang tu sampai hari Kamis

[00:06:08.400 – 00:06:09.140] Minggu depan

[00:06:09.740 – 00:06:10.740] Isnin minggu depan lah

[00:06:10.740 – 00:06:11.440] Saya dah boleh dah

[00:06:11.440 – 00:06:12.540] Okay okay baik

[00:06:12.540 – 00:06:14.180] So Isnin

[00:06:14.180 – 00:06:15.300] Bapak pun letak date

[00:06:15.300 – 00:06:16.400] Contohnya Isnin

[00:06:16.400 – 00:06:18.240] 24 hari bulan 9

[00:06:19.340 – 00:06:20.340] Day 1

[00:06:21.880 – 00:06:22.920] Bukan apa kak

[00:06:22.920 – 00:06:24.780] saya nak catat leluk sebab

[00:06:24.780 – 00:06:26.860] at least kami nak track progress

[00:06:26.860 – 00:06:28.380] kucing akak ok ke tak ok

[00:06:28.380 – 00:06:30.900] nanti kami, team kami, dia akan contact akak

[00:06:30.900 – 00:06:32.620] pada hari yang ketujuh, sebab

[00:06:32.620 – 00:06:34.560] katakanlah masih lagi ada problem

[00:06:34.560 – 00:06:35.900] kita mungkin boleh

[00:06:37.380 – 00:06:38.820] cadangkan rawatan susulan

[00:06:38.820 – 00:06:40.900] sebab vitamin ni sepatutnya pada

[00:06:40.900 – 00:06:43.040] hari ketujuh tu dia dah nampak, dah kesan

[00:06:43.040 – 00:06:44.220] bulu dia dah start

[00:06:44.980 – 00:06:46.280] meremang ke apa ke kan

[00:06:46.940 – 00:06:48.140] ok, so

[00:06:48.140 – 00:06:50.140] apa lagi? listkan lagi lah

[00:06:51.320 – 00:06:52.240] lagi apa lagi?

[00:06:52.240 – 00:06:53.140] Dia prefer apa

[00:06:53.140 – 00:06:53.680] Day 1

[00:06:53.680 – 00:06:54.120] Lepas tu

[00:06:54.120 – 00:06:55.420] Kita senaraikan lagi

[00:06:55.420 – 00:06:56.700] Mungkin

[00:06:56.700 – 00:06:58.000] Dia pakai courier apa

[00:06:58.000 – 00:06:59.120] Dia prefer

[00:06:59.120 – 00:07:00.240] COD ke

[00:07:00.240 – 00:07:00.780] Apa ke

[00:07:00.780 – 00:07:02.160] So kita bila borang

[00:07:02.160 – 00:07:02.800] Customer ni

[00:07:02.800 – 00:07:03.840] Dapatkan terus

[00:07:03.840 – 00:07:04.880] Nota-nota dia

[00:07:04.880 – 00:07:05.760] Dan kalau boleh

[00:07:05.760 – 00:07:06.980] Send terus

[00:07:06.980 – 00:07:07.680] Dekat WhatsApp

[00:07:07.680 – 00:07:09.240] So that day away

[00:07:09.240 – 00:07:09.920] Oh ok

[00:07:09.920 – 00:07:11.160] Sebab dia dapat keputusan

[00:07:11.160 – 00:07:12.000] Ok

[00:07:12.000 – 00:07:12.960] Lepas tu

[00:07:13.720 – 00:07:14.940] Lepas awak nak

[00:07:14.940 – 00:07:15.960] Habiskan call

[00:07:15.960 – 00:07:16.960] Ni waktu awak nak

[00:07:16.960 – 00:07:17.680] Collect payment eh

[00:07:17.680 – 00:07:19.560] Tolong habiskan

[00:07:19.560 – 00:07:20.160] Dengan

[00:07:20.980 – 00:07:21.640] Urgency

[00:07:21.640 – 00:07:22.860] checkmate

[00:07:22.860 – 00:07:24.020] tu je

[00:07:24.020 – 00:07:26.360] ok, saya letak kat bawah ni

[00:07:26.360 – 00:07:29.100] habiskan

[00:07:29.100 – 00:07:30.680] call

[00:07:30.680 – 00:07:33.460] secara

[00:07:33.460 – 00:07:35.360] solid

[00:07:35.360 – 00:07:36.780] apa maksud solid

[00:07:36.780 – 00:07:38.360] solid ni adalah

[00:07:38.360 – 00:07:40.820] campak

[00:07:42.190 – 00:07:46.570] script urgency

[00:07:48.750 – 00:07:51.030] untuk create

[00:07:51.030 – 00:07:52.670] real

[00:07:52.670 – 00:07:54.450] FOMO

[00:07:54.450 – 00:07:57.070] FOMO ni adalah fear of

[00:07:57.070 – 00:07:57.790] Missing out

[00:07:58.930 – 00:08:00.570] Takut dia terlepas peluang

[00:08:00.570 – 00:08:01.170] Something-something

[00:08:01.170 – 00:08:02.130] So

[00:08:02.130 – 00:08:03.270] Yang ni samalah

[00:08:03.270 – 00:08:04.510] Contoh yang ni

[00:08:04.510 – 00:08:05.750] Situasi

[00:08:05.750 – 00:08:06.690] Yang ni situasi

[00:08:06.690 – 00:08:07.310] Kowe lah

[00:08:07.310 – 00:08:07.950] Contohnya kan

[00:08:07.950 – 00:08:08.590] Penapis air

[00:08:08.590 – 00:08:10.430] Ni mungkin Kowe

[00:08:11.170 – 00:08:12.450] Yang ni mungkin

[00:08:12.450 – 00:08:13.330] Vitamin kucing

[00:08:13.330 – 00:08:14.130] Contohnya

[00:08:14.130 – 00:08:15.130] Okay

[00:08:17.850 – 00:08:18.910] So point saya kat sini

[00:08:18.910 – 00:08:20.770] Bila awak dah

[00:08:20.770 – 00:08:22.250] Buat micro decision

[00:08:22.250 – 00:08:23.170] Waktu call tu

[00:08:23.170 – 00:08:23.830] Customer kata

[00:08:23.830 – 00:08:24.210] Okay

[00:08:24.210 – 00:08:25.950] Prefer start bila ya

[00:08:25.950 – 00:08:27.730] Kita punya sesi training ni

[00:08:27.730 – 00:08:28.930] Oh saya rasa saya nak hantar

[00:08:28.930 – 00:08:30.710] team saya, insyaAllah bulan depan

[00:08:30.710 – 00:08:31.910] ok, bulan depan anggaran apa?

[00:08:32.290 – 00:08:34.210] anggaran awal bulan lah, ok, awak pun send

[00:08:34.210 – 00:08:36.730] ok, untuk training accounting ni anggaran awal bulan

[00:08:36.730 – 00:08:38.430] katalah awak jual service accounting

[00:08:38.430 – 00:08:40.570] awak buat training untuk accountant

[00:08:40.570 – 00:08:42.530] untuk company tu, ok, lepas tu

[00:08:42.530 – 00:08:44.690] bila awak dah listkan segala micro

[00:08:44.690 – 00:08:45.270] decision tu

[00:08:46.810 – 00:08:48.610] lepas tu, kat hujung tu

[00:08:48.610 – 00:08:50.430] awak nak set due date

[00:08:51.470 – 00:08:52.430] set due date

[00:08:53.210 – 00:08:54.410] dan awak nak kena

[00:08:54.410 – 00:08:56.370] habiskan dengan

[00:08:59.680 – 00:09:00.760] urgency yang solid

[00:09:00.760 – 00:09:01.980] Ni antara rahsia dia

[00:09:01.980 – 00:09:02.740] Closing dalam call

[00:09:02.740 – 00:09:04.580] Bila awak tak set due date

[00:09:04.580 – 00:09:05.900] Bila nak bayar ni apa semua

[00:09:05.900 – 00:09:07.120] Bila nak start semua ni

[00:09:07.120 – 00:09:07.940] Ni problem lah

[00:09:07.940 – 00:09:09.760] Then call tu jadi sembang je lah

[00:09:09.760 – 00:09:11.280] Ni kalau awak nak betul-betul

[00:09:11.280 – 00:09:12.220] Closing dalam call

[00:09:13.600 – 00:09:14.200] Mula-mula

[00:09:14.200 – 00:09:15.460] Tapi sebelum awak set due date ni

[00:09:15.460 – 00:09:16.820] Kebiasaannya awak kena build up

[00:09:16.820 – 00:09:18.220] Build up urgency

[00:09:19.500 – 00:09:20.380] So awak cakap lah

[00:09:20.380 – 00:09:20.960] Okay puan

[00:09:20.960 – 00:09:21.680] Okay rakyat masih

[00:09:21.680 – 00:09:23.580] Katalah ada orang dapat semua info kan

[00:09:23.580 – 00:09:24.140] Dia awak betul-betul

[00:09:24.140 – 00:09:24.600] Okay puan

[00:09:24.600 – 00:09:25.080] By the way

[00:09:25.620 – 00:09:27.460] Nanti lepas puan dah attend

[00:09:28.520 – 00:09:29.720] Seminar accounting ni

[00:09:29.720 – 00:09:30.220] InsyaAllah

[00:09:30.220 – 00:09:33.300] Puan punya admin sekarang, katalah Puan bayar 2,500 kan

[00:09:33.300 – 00:09:35.460] Puan dah boleh jadikan dia sebagai accountant

[00:09:35.460 – 00:09:36.920] Dan benda yang paling best

[00:09:36.920 – 00:09:38.740] Bila dah ada accountant ni, tuan dah dapat

[00:09:38.740 – 00:09:41.300] Tracking balik Puan punya pembelanjaan company

[00:09:41.860 – 00:09:42.360] Dan

[00:09:42.360 – 00:09:44.920] Puan punya payroll, PCB

[00:09:45.460 – 00:09:47.040] Untuk tax, semua akan jadi cun

[00:09:47.040 – 00:09:48.800] Sebab kerisauan saya Puan, kalau Puan

[00:09:48.800 – 00:09:50.620] Delaykan training untuk staff Puan ni

[00:09:50.620 – 00:09:52.020] Takut makin lama

[00:09:53.240 – 00:09:54.900] Kerja yang nak betulkan tu makin banyak

[00:09:54.900 – 00:09:56.820] Macam sekarang ni pun Puan dah beritahu tadi ter-delay

[00:09:56.820 – 00:09:58.360] Dalam sekitar 3 bulan

[00:09:58.880 – 00:09:59.980] KWSP pun tak submit

[00:09:59.980 – 00:10:01.480] Kalau makin lama bikin diri ni takut

[00:10:01.480 – 00:10:03.540] So awak kena tekan dekat pain point tu

[00:10:03.540 – 00:10:04.020] Tekan

[00:10:04.020 – 00:10:05.380] That's why saya cadangkan

[00:10:05.380 – 00:10:06.080] Kalau Puan okay

[00:10:06.080 – 00:10:06.940] Kita start terus eh

[00:10:06.940 – 00:10:07.500] Minggu depan

[00:10:07.500 – 00:10:08.940] So sejak lagi saya send

[00:10:08.940 – 00:10:09.920] Detail bank account

[00:10:09.920 – 00:10:11.580] Puan buat transfer terus

[00:10:11.580 – 00:10:13.220] By petang ni ke esok Puan

[00:10:13.940 – 00:10:15.000] Bagilah option sikit

[00:10:15.580 – 00:10:16.200] Esok eh

[00:10:16.200 – 00:10:16.820] Okay esok

[00:10:16.820 – 00:10:18.080] Dan saya akan hantar terus receive

[00:10:18.080 – 00:10:19.540] Dan kita jumpa terus kat kelas nanti

[00:10:19.540 – 00:10:20.920] InsyaAllah Puan

[00:10:20.920 – 00:10:22.340] Saya doakan lepas ni

[00:10:22.340 – 00:10:23.980] Business Puan akan jadi smooth

[00:10:23.980 – 00:10:25.180] Sekian-sekian-sekian-sekian

[00:10:25.920 – 00:10:27.180] Contoh awak call parent tu

[00:10:27.180 – 00:10:29.640] Untuk set speech delay terapi

[00:10:29.640 – 00:10:30.760] Dan awak explain lah

[00:10:31.780 – 00:10:33.140] Lepas awak dah pilih

[00:10:33.140 – 00:10:33.780] Oh ok

[00:10:33.780 – 00:10:35.220] Untuk speech delay ni

[00:10:35.220 – 00:10:35.740] Sekian-sekian

[00:10:35.740 – 00:10:36.960] Sekian awak dah call dia

[00:10:36.960 – 00:10:37.400] Pertama awak

[00:10:37.400 – 00:10:38.840] Habiskan dengan strong

[00:10:38.840 – 00:10:39.400] Dengan solid

[00:10:39.400 – 00:10:40.660] Ok by the way Puan

[00:10:40.660 – 00:10:42.400] Based on apa yang saya dah faham

[00:10:42.400 – 00:10:43.040] Seperti Puan tadi

[00:10:43.040 – 00:10:44.520] Saya memang highly recommend

[00:10:44.520 – 00:10:45.140] Untuk Puan

[00:10:45.140 – 00:10:46.240] Kalau boleh datang

[00:10:46.240 – 00:10:47.100] By minggu depan juga

[00:10:47.100 – 00:10:48.220] Sebab kalau ikut pada

[00:10:48.220 – 00:10:49.360] Situasi anak Puan ni

[00:10:49.360 – 00:10:50.320] Saya takut

[00:10:50.320 – 00:10:51.360] Tadi kan Puan kata

[00:10:51.360 – 00:10:52.400] Dia bercakap dengan dinding kan

[00:10:52.920 – 00:10:53.900] Takut dia bercakap

[00:10:53.900 – 00:10:54.920] Dengan mahluk lain rupanya

[00:10:55.640 – 00:10:56.820] Rupanya speech delay dia tu

[00:10:56.820 – 00:10:57.440] Disebabkan oleh

[00:10:57.440 – 00:10:58.220] Sekian-sekian-sekian

[00:10:58.220 – 00:10:59.620] That's why kat dalam terapi kita ni

[00:10:59.620 – 00:11:01.640] Kita akan tiup ubun kepala dia

[00:11:01.640 – 00:11:02.760] Rukiah dia 10 kali

[00:11:02.760 – 00:11:04.140] Bagi dia menjerit

[00:11:04.140 – 00:11:05.140] Takde lah

[00:11:05.140 – 00:11:07.340] Maksudnya kita akan buat treatment yang sepatutnya

[00:11:07.340 – 00:11:08.400] Kalau ok

[00:11:08.400 – 00:11:09.980] Saya send detail sekejap lagi

[00:11:09.980 – 00:11:13.060] Puan hanya perlu lock payment RM50 sahaja untuk deposit

[00:11:13.060 – 00:11:14.820] Kita jumpa hari Sabtu ni

[00:11:14.820 – 00:11:15.700] Boleh puan eh

[00:11:15.700 – 00:11:17.620] Sekejap lagi saya hantar bank account tu

[00:11:17.620 – 00:11:19.640] Anggaran puan nak transfer hari ni terus ke

[00:11:19.640 – 00:11:20.120] Ataupun esok

[00:11:21.720 – 00:11:23.960] Kalau boleh esok sebelum minggu 4 boleh tak puan

[00:11:23.960 – 00:11:25.140] Sebab saya nak kick in terus

[00:11:25.140 – 00:11:26.020] Takut slot kita penuh

[00:11:27.340 – 00:11:28.080] Ok boleh

[00:11:28.080 – 00:11:29.200] Alright puan

[00:11:29.200 – 00:11:30.580] Jumpa hari Sabtu ni

[00:11:30.580 – 00:11:31.420] Okay

[00:11:31.420 – 00:11:32.080] Terima kasih

[00:11:32.080 – 00:11:33.040] Assalamualaikum

[00:11:34.140 – 00:11:34.760] Pak

[00:11:34.760 – 00:11:35.580] Strong

[00:11:35.580 – 00:11:36.160] Solid

[00:11:37.340 – 00:11:37.960] Dan

[00:11:37.960 – 00:11:38.980] Due date

[00:11:38.980 – 00:11:40.420] Nak payment transfer tu

[00:11:40.420 – 00:11:40.780] Awak

[00:11:40.780 – 00:11:41.420] Limak juga

[00:11:41.420 – 00:11:42.140] Send kat dia

[00:11:42.140 – 00:11:43.820] Payment sebelum pukul 4 petang

[00:11:43.820 – 00:11:44.580] Sekian-sekian-sekian

[00:11:44.580 – 00:11:45.080] So

[00:11:45.080 – 00:11:46.220] Bila awak borak dengan dia

[00:11:46.220 – 00:11:47.000] Tak kosong guys

[00:11:47.000 – 00:11:49.060] Awak punya pemborakan tu

[00:11:49.060 – 00:11:49.860] Penuh dengan nota

[00:11:49.860 – 00:11:50.840] Sampai dia tengok balik Whatsapp

[00:11:50.840 – 00:11:51.100] Wish

[00:11:51.100 – 00:11:52.540] Semua benda dia catat

[00:11:52.540 – 00:11:53.440] Okay

[00:11:53.440 – 00:11:54.600] So ini antara

[00:11:54.600 – 00:11:55.620] Part yang paling mencabar

[00:11:55.620 – 00:11:56.380] Bila buat sales call

[00:11:56.380 – 00:11:57.040] Nak collect payment

[00:11:57.040 – 00:11:58.680] Tapi cadangan saya

[00:11:58.680 – 00:12:00.840] Kalau awak boleh collect payment on the spot

[00:12:00.840 – 00:12:02.260] Dalam call tu

[00:12:02.260 – 00:12:04.180] Suruh customer transfer terus

[00:12:04.180 – 00:12:06.080] Kalau puan transfer terus waktu call ni

[00:12:06.080 – 00:12:06.820] Saya boleh bagi discount

[00:12:07.400 – 00:12:08.320] Lagi bagus

[00:12:08.320 – 00:12:09.700] Tapi kalau awak tak dapat nak buat

[00:12:10.860 – 00:12:13.740] Awak pastikan customer buat micro decision

[00:12:13.740 – 00:12:14.940] Ataupun micro closing

[00:12:14.940 – 00:12:16.060] Closing yang kecik-kecik-kecik

[00:12:16.060 – 00:12:16.840] Walaupun bukan payment

[00:12:16.840 – 00:12:17.940] Tapi benda yang melibatkan tu

[00:12:17.940 – 00:12:21.180] Lepas tu hantar semua nota yang dia dah decide tu

[00:12:21.180 – 00:12:22.520] Semua dalam whatsapp terus

[00:12:22.520 – 00:12:23.540] On the spot

[00:12:23.540 – 00:12:26.080] Lepas tu campakkan urgency yang solid

[00:12:27.280 – 00:12:28.540] Habiskan dengan due date

[00:12:28.540 – 00:12:29.480] Boom

[00:12:29.480 – 00:12:31.140] Close the deal

[00:12:31.140 – 00:12:33.060] Last kali dia transfer dekat WhatsApp juga

[00:12:33.060 – 00:12:33.540] Betul tak

[00:12:33.540 – 00:12:34.740] Tapi at least

[00:12:34.740 – 00:12:35.500] Waktu call tu

[00:12:35.500 – 00:12:37.280] Awak dah close 99%

[00:12:37.280 – 00:12:38.340] 95%

[00:12:38.340 – 00:12:39.820] Ataupun mungkin 70%

[00:12:39.820 – 00:12:40.240] At least

[00:12:40.240 – 00:12:41.740] Tinggal 30% tu lah

[00:12:41.740 – 00:12:42.820] Dia boleh goyang-goyang sikit

[00:12:42.820 – 00:12:43.380] Jadi

[00:12:43.380 – 00:12:44.500] Itu cara dengan saya

[00:12:45.440 – 00:12:46.540] Dan saya harap

[00:12:46.540 – 00:12:47.940] Dengan teknik closing call ni

[00:12:47.940 – 00:12:48.500] Awak boleh

[00:12:48.500 – 00:12:49.940] Call dengan confident

[00:12:49.940 – 00:12:50.260] Okay

[00:12:50.260 – 00:12:51.240] Jumpa dalam video seterusnya

[00:12:51.240 – 00:12:51.960] Zaz