Sales Script Call Part 2 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:03] Teknik Sales Call untuk Call Customer ni [semak: uncertain words] [00:00:03–00:00:05] Saya nak beritahu satu benda yang sangat-sangat penting [semak: uncertain words] [00:00:05–00:00:06] Untuk part yang kedua ni [00:00:06–00:00:10] Saya nak tekankan dekat part intro call [semak: uncertain words] [00:00:10–00:00:10] Okey, intro [semak: uncertain words] [00:00:10–00:00:12] Yang ni kena hati-hati tau [00:00:12–00:00:15] Banyak orang dia tersilap dan dia tersalah dekat sini [00:00:15–00:00:18] Okey, cara intro yang betul [00:00:18–00:00:21] Kita kena gunakan beberapa tips [00:00:21–00:00:22] Okey, saya buat slide baru [00:00:22–00:00:24] Okey, untuk intro ni awak kena tahu [00:00:24–00:00:29] Intro yang bagus dia kena ada hook question [semak: uncertain words] [00:00:29–00:00:30] Saya panggil dia sebagai [00:00:30–00:00:32] Hoop question [semak: uncertain words] [00:00:33–00:00:34] Soalan hoop [semak: uncertain words] [00:00:34–00:00:35] Soalan hoop lah [00:00:35–00:00:36] Bahasa Melayu lah senang [00:00:36–00:00:37] Soalan hoop [00:00:37–00:00:38] Soalan hoop ni [00:00:38–00:00:39] Awak kena stand by terus [semak: uncertain words] [00:00:40–00:00:41] Contohnya [00:00:41–00:00:42] Awak call customer [00:00:42–00:00:43] Jual penapis air [00:00:43–00:00:44] Awak kena list kan [00:00:44–00:00:46] Apakah soalan hoop awak [00:00:46–00:00:47] Contoh nombor satu [semak: uncertain words] [00:00:47–00:00:48] Soalan awak [00:00:49–00:00:51] Baru dapat kunci ke? [00:00:51–00:00:52] Baru pindah rumah ke bang? [semak: uncertain words] [00:00:53–00:00:55] Pindah rumah ke? [00:00:56–00:00:57] Atau [00:00:58–00:01:00] Masuk rumah baru [00:01:01–00:01:02] Ini soalan hook [semak: uncertain words] [00:01:02–00:01:02] Lepas tu [00:01:04–00:01:05] Rumah ada berapa ramai [semak: uncertain words] [00:01:07–00:01:08] Ada anak kecil tak [semak: uncertain words] [00:01:09–00:01:10] Ada budak kecil ke [semak: uncertain words] [00:01:12–00:01:13] Ada baby ke [semak: uncertain words] [00:01:13–00:01:14] Ada budak kecil [semak: uncertain words] [00:01:14–00:01:15] Ramai budak kecil ke [semak: uncertain words] [00:01:15–00:01:17] Ini soalan hook [00:01:18–00:01:21] Ramai budak kecil ke [00:01:21–00:01:24] Okay next pula [semak: uncertain words] [00:01:24–00:01:26] Mungkin kita boleh tanya pula [00:01:28–00:01:29] Kalau bangun [00:01:29–00:01:30] Pagi [00:01:30–00:01:32] Air selalu karat tak? [semak: uncertain words] [00:01:35–00:01:36] Lagi [00:01:37–00:01:38] Sebelum ni [00:01:38–00:01:39] Pakai [00:01:39–00:01:40] Penapis [00:01:40–00:01:40] Air apa? [semak: uncertain words] [00:01:46–00:01:46] So [00:01:46–00:01:48] Soalan hook ni guys [00:01:48–00:01:49] Awak kena [00:01:49–00:01:50] Stand by [semak: uncertain words] [00:01:50–00:01:51] Banyak-banyak [00:01:51–00:01:52] Sebab apa? [00:01:52–00:01:52] Kita tak tahu [00:01:52–00:01:54] Mana satu yang proven [00:01:54–00:01:55] Contohnya kat sini [00:01:55–00:01:56] Ada yang buat [00:01:56–00:01:56] Cold calling [00:01:56–00:01:58] Cold calling ni [00:01:58–00:01:58] Maksudnya [00:01:58–00:01:59] Dia [00:02:00–00:02:00] Call [00:02:00–00:02:02] Tanpa orang terkenal [00:02:02–00:02:04] Cold calling [00:02:04–00:02:05] Cold [00:02:05–00:02:06] Calling [00:02:06–00:02:07] Ni [semak: uncertain words] [00:02:07–00:02:09] Lagilah penting kalau buat call-calling ni [semak: uncertain words] [00:02:09–00:02:11] Bila kita call orang [00:02:11–00:02:11] Kan [semak: uncertain words] [00:02:11–00:02:14] Dekat part intro ni [semak: uncertain words] [00:02:14–00:02:16] Kita sebenarnya dah stand by [00:02:16–00:02:18] 3 ke 5 soalan [semak: number or amount] [00:02:18–00:02:19] Contohnya [00:02:19–00:02:20] Hello Assalamualaikum [semak: uncertain words] [00:02:20–00:02:21] Saya siapa ni? [semak: uncertain words] [00:02:22–00:02:24] Saya Adib daripada Kowe [semak: uncertain words] [00:02:24–00:02:25] Bang nak tanya ya [semak: uncertain words] [00:02:25–00:02:26] Sebab saya dapat nombor abang ni [00:02:26–00:02:27] Daripada kita ni dah tak habis [semak: uncertain words] [00:02:27–00:02:29] Abang sekarang baru pindah rumah ke? [semak: uncertain words] [00:02:29–00:02:30] Ataupun abang ni bang? [00:02:31–00:02:32] Nampak? [00:02:32–00:02:33] Masuk terus [00:02:36–00:02:38] saya bawa pindah rumah [semak: uncertain words] [00:02:38–00:02:39] eh siapa ni eh [semak: uncertain words] [00:02:39–00:02:40] macam tu kan [semak: uncertain words] [00:02:40–00:02:41] so masalahnya [00:02:41–00:02:43] bila awak buat call calling [00:02:43–00:02:44] ataupun awak call customer [00:02:44–00:02:46] secara tiba-tiba lah [00:02:46–00:02:47] mungkin dia kenal awak [00:02:48–00:02:49] bila awak call customer ni [00:02:49–00:02:50] banyak orang suka minta maaf [00:02:50–00:02:51] salam saya adik benda covid [semak: uncertain words] [00:02:51–00:02:52] maaf berganggu [00:02:52–00:02:54] ada tak masa sikit [00:02:54–00:02:55] untuk saya nak share info tentang produk [00:02:56–00:02:57] ok benda tu [semak: uncertain words] [00:02:57–00:02:58] saya nak awak elak [00:02:58–00:02:59] jangan tanya soalan [00:02:59–00:02:59] tapi [00:02:59–00:03:01] kalau awak tak ada soalan intro [00:03:01–00:03:02] susah juga [00:03:02–00:03:04] So, awak kena masuk terus dekat soalan intro [00:03:05–00:03:06] Contohnya [00:03:06–00:03:07] Tintin, tintin, tintin [semak: uncertain words] [00:03:07–00:03:08] Hello, Assalamualaikum [semak: uncertain words] [00:03:08–00:03:09] Yo, siapa ni? [semak: uncertain words] [00:03:09–00:03:11] Haa, ya bang, saya Amir [00:03:11–00:03:11] Daripada Kowe bang [semak: uncertain words] [00:03:11–00:03:12] Saya dapat nombor abang ni [00:03:12–00:03:13] Daripada Kowe [00:03:13–00:03:14] Bang, sorry nak tanya [00:03:15–00:03:16] Kita tengah buat survey [semak: uncertain words] [00:03:16–00:03:17] Rumah abang sekarang ni [00:03:17–00:03:19] Kalau bangun pagi bang [00:03:19–00:03:20] Air ada karat-karat tak? [00:03:20–00:03:21] Ataupun rumah abang okey je? [00:03:23–00:03:24] Senyap [00:03:25–00:03:26] Haa, oh ye ke? [semak: uncertain words] [00:03:26–00:03:27] Haa, rumah saya [00:03:27–00:03:28] Haa, ada lah karat sikit [semak: uncertain words] [00:03:29–00:03:30] Haa, nampak [00:03:30–00:03:33] So, masalah yang seterusnya [00:03:33–00:03:34] pula yang awak nak kena tackle adalah [semak: uncertain words] [00:03:35–00:03:36] dapat nombor daripada mana [00:03:39–00:03:41] itu pun antara benda yang [semak: uncertain words] [00:03:41–00:03:43] customer sakit hati tau, bila awak call calling [semak: uncertain words] [00:03:43–00:03:45] that's why, biasanya [00:03:45–00:03:46] kalau boleh, waktu intro tu [00:03:46–00:03:48] awak kena introduce sikit [00:03:48–00:03:51] awak dapat daripada mana dan kalau boleh, biar jawapan tu [semak: uncertain words] [00:03:51–00:03:52] lebih masuk akal lah [00:03:53–00:03:55] contohnya, hello assalamualaikum [semak: uncertain words] [00:03:55–00:03:57] ya bang, saya Adib yang semalam [semak: uncertain words] [00:03:57–00:03:59] abang ada bagi nombor phone dekat giant [semak: uncertain words] [00:03:59–00:04:00] si kombat tu, ingat tak bang? [semak: uncertain words] [00:04:01–00:04:03] abang nak tanya, sekarang ni [semak: uncertain words] [00:04:03–00:04:05] rumah berapa ramai bang? katanya hari tu [semak: uncertain words] [00:04:05–00:04:06] survey nak cari penapis saya kan? [semak: uncertain words] [00:04:07–00:04:08] Ada budak kecil ke kat rumah? [semak: uncertain words] [00:04:09–00:04:10] Senyap. [00:04:10–00:04:11] Dia macam tu. [00:04:12–00:04:12] Bukaan, kawan. [semak: uncertain words] [00:04:13–00:04:16] So, bila kita buat call, [00:04:17–00:04:18] customer dia akan [00:04:18–00:04:21] rasa macam, boleh tak nanti [00:04:21–00:04:22] call? Nantilah call balik. [00:04:22–00:04:24] Saya tak available lah sekarang. [00:04:25–00:04:26] So, untuk elak benda tu, [00:04:26–00:04:28] soalan hook ni sangat-sangat penting. [00:04:29–00:04:30] That's why dengan soalan [00:04:30–00:04:32] hook yang betul, awak boleh [00:04:32–00:04:34] elak customer kata, nanti call balik boleh tak? [00:04:35–00:04:37] Sebab, awak kena masuk terus dekat situation. [00:04:37–00:04:39] That's why dekat atas ni, situation ni. [00:04:40–00:04:41] And, awak nak break pattern. [semak: uncertain words] [00:04:41–00:04:43] Dan, janganlah terlampau excited sangat. [00:04:43–00:04:44] Hello, Assalamualaikum. [00:04:45–00:04:45] Assalamualaikum. [00:04:46–00:04:47] Ya, Assalamualaikum tuan. [semak: uncertain words] [00:04:47–00:04:49] Ni, saya Adib ni. [semak: uncertain words] [00:04:49–00:04:51] Yang hari tu yang try. [semak: uncertain words] [00:04:51–00:04:52] Try dulu. [00:04:52–00:04:52] Tak jadi. [00:04:53–00:04:54] Hello, Assalamualaikum. [00:04:54–00:04:55] Ya, bang. [00:04:55–00:04:58] Ya, saya ni Adib yang semalam jumpa dekat Tesco Ion tu. [semak: uncertain words] [00:04:58–00:05:00] Yang abang kata tengah cek kor. [semak: uncertain words] [00:05:00–00:05:00] Weh, tak silap abang kan? [semak: uncertain words] [00:05:01–00:05:02] Abang pun pindah rumah ke, bang? [semak: uncertain words] [00:05:02–00:05:02] Boleh dapat kunci eh? [semak: uncertain words] [00:05:04–00:05:05] Stop kat situ. [semak: uncertain words] [00:05:05–00:05:07] Oh ya betul lah [semak: uncertain words] [00:05:07–00:05:08] Saya dah baru dapat kunci [semak: uncertain words] [00:05:08–00:05:09] Bawa pindah je [00:05:09–00:05:11] Oh ya ke [00:05:11–00:05:12] Anak apa-apa ramai tu sebenarnya [semak: uncertain words] [00:05:12–00:05:14] Lebih lima orang ke [00:05:15–00:05:16] Takutlah mesin yang abang cari tu [00:05:16–00:05:17] Tak sesuai [00:05:17–00:05:18] Contohnya [00:05:18–00:05:19] So [semak: uncertain words] [00:05:20–00:05:22] Bila awak nak call customer [00:05:22–00:05:25] Part yang paling mencabar gila [00:05:25–00:05:27] Adalah dekat part depan ni [00:05:27–00:05:28] Situasi ni [00:05:28–00:05:31] Apa situasi yang awak nak gunakan [semak: uncertain words] [00:05:31–00:05:32] Untuk buat ice breaking call [00:05:32–00:05:34] Call ni dia kena ice breaking [00:05:35–00:05:37] Bila lah customer tu dah hook [00:05:37–00:05:38] Oh, haa, berpindah rumah [semak: uncertain words] [00:05:38–00:05:39] Oh, ya ke? [semak: uncertain words] [00:05:39–00:05:40] Itulah risau juga [00:05:40–00:05:42] Kalau bangun pagi ada karat-karat ke bang? [00:05:43–00:05:44] Setakat ni, itulah [00:05:44–00:05:45] Macam ada karat sikit lah [00:05:45–00:05:47] Itulah bukan apa [semak: uncertain words] [00:05:47–00:05:48] Takut kan budak-budak kecil ni kan [00:05:48–00:05:50] Kalau minum air yang karat ni bang [00:05:50–00:05:51] Takut penyakit [00:05:52–00:05:53] Sebab tu, abang hari tu dah tengok kan [semak: uncertain words] [00:05:53–00:05:55] Yang penapis air kowei tu [semak: uncertain words] [00:05:55–00:05:56] Abang perasan tak hari tu? [00:05:57–00:05:59] Ada yang filter tu kan? [00:05:59–00:06:01] Kalau abang tengok yang ada ais batu tu bang [semak: uncertain words] [00:06:01–00:06:02] Yang penilater tu [semak: uncertain words] [00:06:02–00:06:04] Yang tu dah denam filter bang dalam ni [00:06:04–00:06:06] 6 filter ni ni ni [semak: uncertain words, number or amount] [00:06:06–00:06:07] Memang sesuai lah [semak: uncertain words] [00:06:07–00:06:08] Kalau kata [00:06:08–00:06:09] Untuk rumah yang ada karat [semak: uncertain words] [00:06:09–00:06:10] Ke apa kan [semak: uncertain words] [00:06:10–00:06:11] So awak ikut je script [semak: uncertain words] [00:06:11–00:06:12] Dia sebenarnya [00:06:12–00:06:13] Part yang mencabar [semak: uncertain words] [00:06:13–00:06:13] Adalah [00:06:13–00:06:14] Situation [00:06:14–00:06:16] Situation tu yang [00:06:16–00:06:17] Kalau ada team sale [semak: uncertain words] [00:06:17–00:06:18] Dia buat cold calling [00:06:18–00:06:19] Part situation [00:06:19–00:06:20] Dengan exagerate ni [00:06:20–00:06:21] Part yang mencabar [00:06:21–00:06:22] Situation lah [00:06:22–00:06:22] Especially [semak: uncertain words] [00:06:22–00:06:23] Sebab dia adalah [00:06:23–00:06:24] The first ice breaking [00:06:24–00:06:25] So kalau korang [00:06:25–00:06:27] First time nak buat [00:06:27–00:06:27] Please [00:06:27–00:06:28] Please [00:06:28–00:06:28] Please [00:06:28–00:06:29] Kamu [00:06:29–00:06:30] Jangan akan [semak: uncertain words] [00:06:30–00:06:31] Eh bukan [00:06:31–00:06:32] Please [00:06:32–00:06:33] Detailkan dekat part [00:06:34–00:06:36] soalan hook. Soalan hook ni [00:06:36–00:06:38] korang listkan semua. Kalau [00:06:38–00:06:40] kena sidai dekat depan, customer cakap, oh sorry lah saya [00:06:40–00:06:41] busy. Maksudnya soalan hook awak salah. [00:06:42–00:06:44] Soalan tu tak cukup hook untuk [00:06:44–00:06:45] customer tu borak dengan awak. [00:06:46–00:06:48] Tapi katalah soalan tu hook. Sebab ni pakai [00:06:48–00:06:49] penapis air apa bang? [00:06:50–00:06:52] Air rasa masin ke? Rasa ok je. [semak: uncertain words] [00:06:52–00:06:54] Tiba-tiba macam, eh ok je. [semak: uncertain words] [00:06:54–00:06:56] Tapi, yelah [00:06:56–00:06:57] leceh lah. Tak ada air panas semua-semua. [semak: uncertain words] [00:06:58–00:06:59] Haa, dah dapat dah. Barulah kita [00:06:59–00:07:01] borak customer. Okay. So, itu [semak: uncertain words] [00:07:01–00:07:03] adalah video part 2 yang saya [semak: uncertain words, number or amount] [00:07:03–00:07:06] nak detailkan. Tolong buat [00:07:06–00:07:07] soalan hook sebelum awak [00:07:07–00:07:09] call customer. Listkan. Borak dengan [00:07:09–00:07:11] customer. Borak. Sorry. Borak dengan kawan. [semak: uncertain words] [00:07:12–00:07:13] Borak dengan kawan. Rehearsal-rehearsal-rehearsal [00:07:13–00:07:15] baru awak dapat confident dan [semak: uncertain words] [00:07:15–00:07:17] barulah awak boleh call customer dengan [00:07:17–00:07:19] selesa. Jumpa dalam video selesnya. [semak: uncertain words] [00:07:19–00:07:20] Zaz.