Sales Script Call Part 2
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f95c
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.000 – 00:00:03.100] Teknik Sales Call untuk Call Customer ni

[00:00:03.100 – 00:00:05.100] Saya nak beritahu satu benda yang sangat-sangat penting

[00:00:05.100 – 00:00:06.180] Untuk part yang kedua ni

[00:00:06.180 – 00:00:10.040] Saya nak tekankan dekat part intro call

[00:00:10.040 – 00:00:10.860] Okey, intro

[00:00:10.860 – 00:00:12.600] Yang ni kena hati-hati tau

[00:00:12.600 – 00:00:15.560] Banyak orang dia tersilap dan dia tersalah dekat sini

[00:00:15.560 – 00:00:18.520] Okey, cara intro yang betul

[00:00:18.520 – 00:00:21.120] Kita kena gunakan beberapa tips

[00:00:21.120 – 00:00:22.540] Okey, saya buat slide baru

[00:00:22.540 – 00:00:24.980] Okey, untuk intro ni awak kena tahu

[00:00:24.980 – 00:00:29.500] Intro yang bagus dia kena ada hook question

[00:00:29.500 – 00:00:30.880] Saya panggil dia sebagai

[00:00:30.880 – 00:00:32.240] Hoop question

[00:00:33.220 – 00:00:34.100] Soalan hoop

[00:00:34.100 – 00:00:35.120] Soalan hoop lah

[00:00:35.120 – 00:00:36.060] Bahasa Melayu lah senang

[00:00:36.060 – 00:00:37.260] Soalan hoop

[00:00:37.260 – 00:00:38.700] Soalan hoop ni

[00:00:38.700 – 00:00:39.800] Awak kena stand by terus

[00:00:40.820 – 00:00:41.420] Contohnya

[00:00:41.420 – 00:00:42.540] Awak call customer

[00:00:42.540 – 00:00:43.440] Jual penapis air

[00:00:43.440 – 00:00:44.520] Awak kena list kan

[00:00:44.520 – 00:00:46.560] Apakah soalan hoop awak

[00:00:46.560 – 00:00:47.740] Contoh nombor satu

[00:00:47.740 – 00:00:48.420] Soalan awak

[00:00:49.880 – 00:00:51.240] Baru dapat kunci ke?

[00:00:51.540 – 00:00:52.740] Baru pindah rumah ke bang?

[00:00:53.360 – 00:00:55.820] Pindah rumah ke?

[00:00:56.980 – 00:00:57.580] Atau

[00:00:58.960 – 00:01:00.060] Masuk rumah baru

[00:01:01.080 – 00:01:02.260] Ini soalan hook

[00:01:02.260 – 00:01:02.820] Lepas tu

[00:01:04.020 – 00:01:05.800] Rumah ada berapa ramai

[00:01:07.400 – 00:01:08.540] Ada anak kecil tak

[00:01:09.440 – 00:01:10.580] Ada budak kecil ke

[00:01:12.060 – 00:01:13.500] Ada baby ke

[00:01:13.500 – 00:01:14.900] Ada budak kecil

[00:01:14.900 – 00:01:15.700] Ramai budak kecil ke

[00:01:15.700 – 00:01:17.140] Ini soalan hook

[00:01:18.720 – 00:01:21.120] Ramai budak kecil ke

[00:01:21.120 – 00:01:24.910] Okay next pula

[00:01:24.910 – 00:01:26.130] Mungkin kita boleh tanya pula

[00:01:28.050 – 00:01:29.250] Kalau bangun

[00:01:29.250 – 00:01:30.230] Pagi

[00:01:30.230 – 00:01:32.030] Air selalu karat tak?

[00:01:35.920 – 00:01:36.500] Lagi

[00:01:37.600 – 00:01:38.540] Sebelum ni

[00:01:38.540 – 00:01:39.540] Pakai

[00:01:39.540 – 00:01:40.260] Penapis

[00:01:40.260 – 00:01:40.720] Air apa?

[00:01:46.600 – 00:01:46.720] So

[00:01:46.720 – 00:01:48.820] Soalan hook ni guys

[00:01:48.820 – 00:01:49.720] Awak kena

[00:01:49.720 – 00:01:50.460] Stand by

[00:01:50.460 – 00:01:51.040] Banyak-banyak

[00:01:51.040 – 00:01:52.180] Sebab apa?

[00:01:52.300 – 00:01:52.940] Kita tak tahu

[00:01:52.940 – 00:01:54.280] Mana satu yang proven

[00:01:54.280 – 00:01:55.320] Contohnya kat sini

[00:01:55.320 – 00:01:56.120] Ada yang buat

[00:01:56.120 – 00:01:56.860] Cold calling

[00:01:56.860 – 00:01:58.140] Cold calling ni

[00:01:58.140 – 00:01:58.560] Maksudnya

[00:01:58.560 – 00:01:59.280] Dia

[00:02:00.120 – 00:02:00.840] Call

[00:02:00.840 – 00:02:02.380] Tanpa orang terkenal

[00:02:02.380 – 00:02:04.180] Cold calling

[00:02:04.920 – 00:02:05.640] Cold

[00:02:05.640 – 00:02:06.860] Calling

[00:02:06.860 – 00:02:07.240] Ni

[00:02:07.240 – 00:02:09.260] Lagilah penting kalau buat call-calling ni

[00:02:09.260 – 00:02:11.240] Bila kita call orang

[00:02:11.240 – 00:02:11.760] Kan

[00:02:11.760 – 00:02:14.180] Dekat part intro ni

[00:02:14.180 – 00:02:16.240] Kita sebenarnya dah stand by

[00:02:16.240 – 00:02:18.340] 3 ke 5 soalan

[00:02:18.340 – 00:02:19.160] Contohnya

[00:02:19.160 – 00:02:20.340] Hello Assalamualaikum

[00:02:20.340 – 00:02:21.880] Saya siapa ni?

[00:02:22.280 – 00:02:24.100] Saya Adib daripada Kowe

[00:02:24.100 – 00:02:25.180] Bang nak tanya ya

[00:02:25.180 – 00:02:26.500] Sebab saya dapat nombor abang ni

[00:02:26.500 – 00:02:27.620] Daripada kita ni dah tak habis

[00:02:27.620 – 00:02:29.080] Abang sekarang baru pindah rumah ke?

[00:02:29.520 – 00:02:30.780] Ataupun abang ni bang?

[00:02:31.960 – 00:02:32.580] Nampak?

[00:02:32.680 – 00:02:33.220] Masuk terus

[00:02:36.920 – 00:02:38.060] saya bawa pindah rumah

[00:02:38.060 – 00:02:39.900] eh siapa ni eh

[00:02:39.900 – 00:02:40.760] macam tu kan

[00:02:40.760 – 00:02:41.820] so masalahnya

[00:02:41.820 – 00:02:43.140] bila awak buat call calling

[00:02:43.140 – 00:02:44.960] ataupun awak call customer

[00:02:44.960 – 00:02:46.260] secara tiba-tiba lah

[00:02:46.260 – 00:02:47.020] mungkin dia kenal awak

[00:02:48.080 – 00:02:49.560] bila awak call customer ni

[00:02:49.560 – 00:02:50.680] banyak orang suka minta maaf

[00:02:50.680 – 00:02:51.820] salam saya adik benda covid

[00:02:51.820 – 00:02:52.760] maaf berganggu

[00:02:52.760 – 00:02:54.300] ada tak masa sikit

[00:02:54.300 – 00:02:55.720] untuk saya nak share info tentang produk

[00:02:56.260 – 00:02:57.320] ok benda tu

[00:02:57.320 – 00:02:58.260] saya nak awak elak

[00:02:58.260 – 00:02:59.000] jangan tanya soalan

[00:02:59.000 – 00:02:59.460] tapi

[00:02:59.460 – 00:03:01.520] kalau awak tak ada soalan intro

[00:03:01.520 – 00:03:02.160] susah juga

[00:03:02.160 – 00:03:04.840] So, awak kena masuk terus dekat soalan intro

[00:03:05.840 – 00:03:06.320] Contohnya

[00:03:06.320 – 00:03:07.940] Tintin, tintin, tintin

[00:03:07.940 – 00:03:08.500] Hello, Assalamualaikum

[00:03:08.500 – 00:03:09.220] Yo, siapa ni?

[00:03:09.680 – 00:03:11.060] Haa, ya bang, saya Amir

[00:03:11.060 – 00:03:11.960] Daripada Kowe bang

[00:03:11.960 – 00:03:12.880] Saya dapat nombor abang ni

[00:03:12.880 – 00:03:13.440] Daripada Kowe

[00:03:13.440 – 00:03:14.980] Bang, sorry nak tanya

[00:03:15.600 – 00:03:16.700] Kita tengah buat survey

[00:03:16.700 – 00:03:17.700] Rumah abang sekarang ni

[00:03:17.700 – 00:03:19.060] Kalau bangun pagi bang

[00:03:19.060 – 00:03:20.440] Air ada karat-karat tak?

[00:03:20.640 – 00:03:21.720] Ataupun rumah abang okey je?

[00:03:23.690 – 00:03:24.070] Senyap

[00:03:25.070 – 00:03:26.190] Haa, oh ye ke?

[00:03:26.430 – 00:03:27.410] Haa, rumah saya

[00:03:27.410 – 00:03:28.670] Haa, ada lah karat sikit

[00:03:29.990 – 00:03:30.930] Haa, nampak

[00:03:30.930 – 00:03:33.250] So, masalah yang seterusnya

[00:03:33.250 – 00:03:34.490] pula yang awak nak kena tackle adalah

[00:03:35.290 – 00:03:36.590] dapat nombor daripada mana

[00:03:39.420 – 00:03:41.160] itu pun antara benda yang

[00:03:41.160 – 00:03:43.520] customer sakit hati tau, bila awak call calling

[00:03:43.520 – 00:03:45.380] that's why, biasanya

[00:03:45.380 – 00:03:46.880] kalau boleh, waktu intro tu

[00:03:46.880 – 00:03:48.960] awak kena introduce sikit

[00:03:48.960 – 00:03:51.740] awak dapat daripada mana dan kalau boleh, biar jawapan tu

[00:03:51.740 – 00:03:52.880] lebih masuk akal lah

[00:03:53.800 – 00:03:55.220] contohnya, hello assalamualaikum

[00:03:55.220 – 00:03:57.360] ya bang, saya Adib yang semalam

[00:03:57.360 – 00:03:59.260] abang ada bagi nombor phone dekat giant

[00:03:59.260 – 00:04:00.440] si kombat tu, ingat tak bang?

[00:04:01.500 – 00:04:03.260] abang nak tanya, sekarang ni

[00:04:03.260 – 00:04:05.160] rumah berapa ramai bang? katanya hari tu

[00:04:05.160 – 00:04:06.700] survey nak cari penapis saya kan?

[00:04:07.120 – 00:04:08.180] Ada budak kecil ke kat rumah?

[00:04:09.600 – 00:04:10.160] Senyap.

[00:04:10.800 – 00:04:11.620] Dia macam tu.

[00:04:12.400 – 00:04:12.940] Bukaan, kawan.

[00:04:13.120 – 00:04:16.800] So, bila kita buat call,

[00:04:17.260 – 00:04:18.920] customer dia akan

[00:04:18.920 – 00:04:21.020] rasa macam, boleh tak nanti

[00:04:21.020 – 00:04:22.240] call? Nantilah call balik.

[00:04:22.700 – 00:04:24.240] Saya tak available lah sekarang.

[00:04:25.000 – 00:04:26.440] So, untuk elak benda tu,

[00:04:26.880 – 00:04:28.900] soalan hook ni sangat-sangat penting.

[00:04:29.400 – 00:04:30.720] That's why dengan soalan

[00:04:30.720 – 00:04:32.860] hook yang betul, awak boleh

[00:04:32.860 – 00:04:34.620] elak customer kata, nanti call balik boleh tak?

[00:04:35.160 – 00:04:37.300] Sebab, awak kena masuk terus dekat situation.

[00:04:37.960 – 00:04:39.840] That's why dekat atas ni, situation ni.

[00:04:40.540 – 00:04:41.660] And, awak nak break pattern.

[00:04:41.760 – 00:04:43.280] Dan, janganlah terlampau excited sangat.

[00:04:43.580 – 00:04:44.520] Hello, Assalamualaikum.

[00:04:45.540 – 00:04:45.980] Assalamualaikum.

[00:04:46.180 – 00:04:47.440] Ya, Assalamualaikum tuan.

[00:04:47.900 – 00:04:49.260] Ni, saya Adib ni.

[00:04:49.420 – 00:04:51.640] Yang hari tu yang try.

[00:04:51.900 – 00:04:52.380] Try dulu.

[00:04:52.560 – 00:04:52.960] Tak jadi.

[00:04:53.640 – 00:04:54.120] Hello, Assalamualaikum.

[00:04:54.540 – 00:04:55.080] Ya, bang.

[00:04:55.340 – 00:04:58.440] Ya, saya ni Adib yang semalam jumpa dekat Tesco Ion tu.

[00:04:58.580 – 00:05:00.040] Yang abang kata tengah cek kor.

[00:05:00.120 – 00:05:00.820] Weh, tak silap abang kan?

[00:05:01.040 – 00:05:02.060] Abang pun pindah rumah ke, bang?

[00:05:02.160 – 00:05:02.740] Boleh dapat kunci eh?

[00:05:04.870 – 00:05:05.410] Stop kat situ.

[00:05:05.410 – 00:05:07.630] Oh ya betul lah

[00:05:07.630 – 00:05:08.790] Saya dah baru dapat kunci

[00:05:08.790 – 00:05:09.990] Bawa pindah je

[00:05:09.990 – 00:05:11.030] Oh ya ke

[00:05:11.030 – 00:05:12.690] Anak apa-apa ramai tu sebenarnya

[00:05:12.690 – 00:05:14.010] Lebih lima orang ke

[00:05:15.150 – 00:05:16.950] Takutlah mesin yang abang cari tu

[00:05:16.950 – 00:05:17.930] Tak sesuai

[00:05:17.930 – 00:05:18.950] Contohnya

[00:05:18.950 – 00:05:19.850] So

[00:05:20.910 – 00:05:22.930] Bila awak nak call customer

[00:05:22.930 – 00:05:25.550] Part yang paling mencabar gila

[00:05:25.550 – 00:05:27.510] Adalah dekat part depan ni

[00:05:27.510 – 00:05:28.850] Situasi ni

[00:05:28.850 – 00:05:31.130] Apa situasi yang awak nak gunakan

[00:05:31.130 – 00:05:32.650] Untuk buat ice breaking call

[00:05:32.650 – 00:05:34.810] Call ni dia kena ice breaking

[00:05:35.390 – 00:05:37.170] Bila lah customer tu dah hook

[00:05:37.170 – 00:05:38.810] Oh, haa, berpindah rumah

[00:05:38.810 – 00:05:39.530] Oh, ya ke?

[00:05:39.950 – 00:05:40.770] Itulah risau juga

[00:05:40.770 – 00:05:42.990] Kalau bangun pagi ada karat-karat ke bang?

[00:05:43.710 – 00:05:44.850] Setakat ni, itulah

[00:05:44.850 – 00:05:45.990] Macam ada karat sikit lah

[00:05:45.990 – 00:05:47.090] Itulah bukan apa

[00:05:47.090 – 00:05:48.750] Takut kan budak-budak kecil ni kan

[00:05:48.750 – 00:05:50.650] Kalau minum air yang karat ni bang

[00:05:50.650 – 00:05:51.650] Takut penyakit

[00:05:52.490 – 00:05:53.950] Sebab tu, abang hari tu dah tengok kan

[00:05:53.950 – 00:05:55.150] Yang penapis air kowei tu

[00:05:55.150 – 00:05:56.370] Abang perasan tak hari tu?

[00:05:57.190 – 00:05:59.290] Ada yang filter tu kan?

[00:05:59.750 – 00:06:01.910] Kalau abang tengok yang ada ais batu tu bang

[00:06:01.910 – 00:06:02.590] Yang penilater tu

[00:06:02.590 – 00:06:04.630] Yang tu dah denam filter bang dalam ni

[00:06:04.630 – 00:06:06.150] 6 filter ni ni ni

[00:06:06.150 – 00:06:07.130] Memang sesuai lah

[00:06:07.130 – 00:06:08.070] Kalau kata

[00:06:08.070 – 00:06:09.590] Untuk rumah yang ada karat

[00:06:09.590 – 00:06:10.130] Ke apa kan

[00:06:10.130 – 00:06:11.370] So awak ikut je script

[00:06:11.370 – 00:06:12.370] Dia sebenarnya

[00:06:12.370 – 00:06:13.210] Part yang mencabar

[00:06:13.210 – 00:06:13.810] Adalah

[00:06:13.810 – 00:06:14.770] Situation

[00:06:14.770 – 00:06:16.170] Situation tu yang

[00:06:16.170 – 00:06:17.490] Kalau ada team sale

[00:06:17.490 – 00:06:18.510] Dia buat cold calling

[00:06:18.510 – 00:06:19.750] Part situation

[00:06:19.750 – 00:06:20.710] Dengan exagerate ni

[00:06:20.710 – 00:06:21.630] Part yang mencabar

[00:06:21.630 – 00:06:22.330] Situation lah

[00:06:22.330 – 00:06:22.550] Especially

[00:06:22.550 – 00:06:23.250] Sebab dia adalah

[00:06:23.250 – 00:06:24.210] The first ice breaking

[00:06:24.210 – 00:06:25.810] So kalau korang

[00:06:25.810 – 00:06:27.350] First time nak buat

[00:06:27.350 – 00:06:27.950] Please

[00:06:27.950 – 00:06:28.430] Please

[00:06:28.430 – 00:06:28.810] Please

[00:06:28.810 – 00:06:29.850] Kamu

[00:06:29.850 – 00:06:30.890] Jangan akan

[00:06:30.890 – 00:06:31.430] Eh bukan

[00:06:31.430 – 00:06:32.250] Please

[00:06:32.250 – 00:06:33.910] Detailkan dekat part

[00:06:34.510 – 00:06:36.370] soalan hook. Soalan hook ni

[00:06:36.370 – 00:06:38.210] korang listkan semua. Kalau

[00:06:38.210 – 00:06:40.290] kena sidai dekat depan, customer cakap, oh sorry lah saya

[00:06:40.290 – 00:06:41.890] busy. Maksudnya soalan hook awak salah.

[00:06:42.270 – 00:06:44.190] Soalan tu tak cukup hook untuk

[00:06:44.190 – 00:06:45.350] customer tu borak dengan awak.

[00:06:46.130 – 00:06:48.070] Tapi katalah soalan tu hook. Sebab ni pakai

[00:06:48.070 – 00:06:49.010] penapis air apa bang?

[00:06:50.250 – 00:06:52.170] Air rasa masin ke? Rasa ok je.

[00:06:52.870 – 00:06:54.470] Tiba-tiba macam, eh ok je.

[00:06:54.850 – 00:06:56.210] Tapi, yelah

[00:06:56.210 – 00:06:57.970] leceh lah. Tak ada air panas semua-semua.

[00:06:58.130 – 00:06:59.830] Haa, dah dapat dah. Barulah kita

[00:06:59.830 – 00:07:01.990] borak customer. Okay. So, itu

[00:07:01.990 – 00:07:03.950] adalah video part 2 yang saya

[00:07:03.950 – 00:07:06.070] nak detailkan. Tolong buat

[00:07:06.070 – 00:07:07.770] soalan hook sebelum awak

[00:07:07.770 – 00:07:09.730] call customer. Listkan. Borak dengan

[00:07:09.730 – 00:07:11.930] customer. Borak. Sorry. Borak dengan kawan.

[00:07:12.110 – 00:07:13.890] Borak dengan kawan. Rehearsal-rehearsal-rehearsal

[00:07:13.890 – 00:07:15.750] baru awak dapat confident dan

[00:07:15.750 – 00:07:17.650] barulah awak boleh call customer dengan

[00:07:17.650 – 00:07:19.570] selesa. Jumpa dalam video selesnya.

[00:07:19.970 – 00:07:20.270] Zaz.