Sales Script Call Part 1 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:03] Sales Call Script. Macam mana cara nak closing customer dalam call [00:00:03–00:00:06] ataupun mungkin nak buat Zoom. Ada formula dia almost sama. [semak: uncertain words] [00:00:06–00:00:16] Saya nak memperkenalkan formula S-E-E-I-U-W-T-O-U-A-C-U-T-O-W-A-C-U-T-O-W-A-C-U-T-O-W-A-C-U-T-O-W-A [semak: uncertain words] [00:00:16–00:00:17] Macam cakap Cina lah saya sekarang. [semak: uncertain words] [00:00:18–00:00:21] C-U-T-O-W-A ni apa? C-U-T-O-W-A ni maksudnya flow kita call. [semak: uncertain words] [00:00:21–00:00:23] Bila kita call customer, kita nak start dengan situation. [00:00:24–00:00:27] Kita nak tanya soalan-soalan random untuk faham situasi dia. [00:00:27–00:00:28] Itu yang pertama [00:00:28–00:00:29] Nombor dua [00:00:29–00:00:29] Kita nak [semak: uncertain words] [00:00:29–00:00:30] Cuba exaggerate [00:00:30–00:00:31] Situasi yang customer [semak: uncertain words] [00:00:31–00:00:32] Dah explain [semak: uncertain words] [00:00:32–00:00:32] Nombor tiga [00:00:32–00:00:34] Kita cuba educate dia dulu [semak: uncertain words] [00:00:34–00:00:35] Sebab ni optional lah [semak: uncertain words] [00:00:35–00:00:36] Tapi kalau berdapat buat [00:00:36–00:00:36] Cun gila [00:00:36–00:00:37] Lepas tu [00:00:37–00:00:38] I pula adalah [00:00:38–00:00:39] Intro product [semak: uncertain words] [00:00:39–00:00:40] Baru kita perkenalkan [00:00:40–00:00:40] Product kita [00:00:40–00:00:41] Lepas kita dah [00:00:41–00:00:42] Ice breaking [00:00:42–00:00:43] Bagai apa semua [00:00:43–00:00:43] Lepas tu [00:00:43–00:00:45] Campak USP sikit [00:00:45–00:00:46] Borak lagi dengan soalan [semak: uncertain words] [00:00:46–00:00:47] Jangan keras sangat [00:00:47–00:00:48] Jangan macam machine gun [semak: uncertain words] [00:00:48–00:00:50] Kadang-kadang orang sale ni [semak: uncertain words] [00:00:50–00:00:50] Dia call [00:00:50–00:01:00] Tuk-tuk-tuk-tuk-tuk-tuk-tuk-tuk-tuk-tuk-tuk. Macam machine gun tau. So, kita nak buat nampak macam kita present-present-present bagi dia pula bercakap. Present-present-present bagi dia pula bercakap. Haa macam tu. [semak: uncertain words] [00:01:00–00:01:07] Sebab kita ada soalan kat tengah tu. Lepas tu who, siapa yang sesuai. Kita explain sesuai sangat untuk bla-bla-bla. Sekejap lagi saya demo. Jangan risau. [semak: uncertain words] [00:01:08–00:01:17] Lepas tu masukkan trust pula. Lepas tu kita tanya pula soalan. Lepas tu campak pula offer. Letak harga. Lepas tu masukkan elemen urgency. Lepas tu kita buat indirect closing. Lepas tu action. [00:01:17–00:01:19] Macam mana contohnya? Jom kita masuk [00:01:19–00:01:21] Lagi detail. Tapi sebelum tu [semak: uncertain words] [00:01:21–00:01:23] Saya nak pergi dekat SE ni dulu [00:01:23–00:01:25] SE eh. Tengok macam ni [semak: uncertain words] [00:01:25–00:01:27] Ini adalah contoh untuk jual [00:01:27–00:01:29] Penapis air kowe. Tengok [semak: uncertain words] [00:01:29–00:01:31] Dekat bahagian SEE [semak: uncertain words] [00:01:32–00:01:33] Bila kita call [00:01:33–00:01:35] Customer. Contohnya eh [semak: uncertain words] [00:01:35–00:01:36] 321. Saya buat demo [semak: uncertain words, number or amount] [00:01:38–00:01:39] Hello. Assalamualaikum. Siapa ni? [semak: uncertain words] [00:01:40–00:01:41] Hello. Assalamualaikum. Puan Aminah [semak: uncertain words] [00:01:41–00:01:43] Ya. Siapa ni? [semak: uncertain words] [00:01:43–00:01:45] Saya adik yang terjumpa dalam Tesco [00:01:45–00:01:47] Ion tu. Puan hari tu kata [semak: uncertain words] [00:01:47–00:01:48] Tengah nak cari penapis air [00:01:48–00:01:49] Puan ni [00:01:49–00:01:50] Sekarang dah pindah rumah ke [00:01:50–00:01:51] Macam mana Puan [00:01:52–00:01:53] Paus [00:01:54–00:01:55] Tengok macam mana saya ice breaking [semak: uncertain words] [00:01:56–00:01:56] Hello [semak: uncertain words] [00:01:56–00:01:56] Assalamualaikum [00:01:56–00:01:58] Pulang sekali lagi [00:01:58–00:01:59] Yo salam [semak: uncertain words] [00:01:59–00:02:00] Puan Khatijah ya [00:02:00–00:02:01] Haa ya [00:02:01–00:02:02] Saya siapa ni [semak: uncertain words] [00:02:02–00:02:02] Haa [00:02:02–00:02:04] Saya adik Puan yang jumpa kat Jayan tu [semak: uncertain words] [00:02:04–00:02:07] Ingat tak air tu yang pasal penapis air kowe tu kan [semak: uncertain words] [00:02:07–00:02:08] Haa [00:02:08–00:02:08] Ya [semak: uncertain words] [00:02:08–00:02:09] Haa ya [00:02:09–00:02:10] Puan sekarang ni [00:02:10–00:02:11] Dah pindah rumah ke Puan [semak: uncertain words] [00:02:11–00:02:12] Kata air tu dapat kunci [00:02:12–00:02:14] Bulan depan kan tak silap [00:02:14–00:02:15] Paus [00:02:15–00:02:16] Nampak [00:02:17–00:02:19] Masalah TeamCL, dia tak pandai nak buat benda tu [semak: uncertain words] [00:02:19–00:02:22] Dia buat benda yang paling bahaya [semak: uncertain words] [00:02:22–00:02:23] Tengok, jadi [00:02:23–00:02:26] Jangan minta maaf [00:02:27–00:02:28] Contoh eh, contoh yang salah eh [semak: uncertain words] [00:02:29–00:02:30] Puan Khatijah tadi [semak: uncertain words] [00:02:31–00:02:32] Hello, Assalamualaikum [00:02:33–00:02:34] Puan Khatijah ke ni? [00:02:35–00:02:36] Ya, ya saya, kenapa ya? [semak: uncertain words] [00:02:37–00:02:39] Minta maaf mengganggu Puan [00:02:39–00:02:40] Saya adib dari Kowei [semak: uncertain words] [00:02:40–00:02:42] Nak minta masuk Puan dalam 2-3 minit [semak: number or amount] [00:02:42–00:02:45] Saya just nak explain yang Kowei sekarang ada promosi [00:02:45–00:02:46] Boleh ke Puan? [00:02:47–00:02:48] Bunuh diri nama dia [00:02:48–00:02:51] Boleh ke tak tu pun dah yes or no [semak: uncertain words] [00:02:51–00:02:52] Minta maaf lagi lah [semak: uncertain words] [00:02:52–00:02:53] Awkward that's why [00:02:53–00:02:55] Kalau awak nak minta maaf [00:02:55–00:02:56] Awak tak payah call langsung [00:02:56–00:02:57] Kenapa nak minta maaf? [00:02:57–00:02:58] Dah sasar awak yang ngukas semua [semak: uncertain words] [00:02:58–00:03:00] So minta maaf ni benda paling pantang [00:03:00–00:03:02] Bila saya dengar orang buat call-call [00:03:02–00:03:03] Jangan minta maaf [semak: uncertain words] [00:03:03–00:03:05] Anggap kita tengah tolong dia [00:03:05–00:03:07] Kita tengah bantu untuk solve masalah dia [00:03:07–00:03:09] Kita tak menyusahkan dia [00:03:09–00:03:11] Cuma lagi lama awak minta maaf [00:03:11–00:03:12] Awak lagi menyusahkan dia [00:03:12–00:03:13] So nampak? [00:03:13–00:03:14] Saya punya skrip ni [00:03:14–00:03:15] Saya tak nak minta maaf ni [00:03:15–00:03:16] Mana ada? [00:03:16–00:03:16] Kalau awak tengok daripada tadi [00:03:16–00:03:17] Saya ajar follow up [semak: uncertain words] [00:03:17–00:03:18] Mana ada kita maaf [00:03:18–00:03:19] Nak ada ganggu [semak: uncertain words] [00:03:19–00:03:20] Tak ada [00:03:20–00:03:21] Kita follow up [00:03:21–00:03:21] Boom [00:03:21–00:03:22] Boom [00:03:22–00:03:23] Terus masuk [semak: uncertain words] [00:03:23–00:03:23] Terus [00:03:23–00:03:24] Terus masuk [00:03:24–00:03:24] Okay [semak: uncertain words] [00:03:24–00:03:25] So kita ulang sekali lagi [00:03:26–00:03:27] Hello [semak: uncertain words] [00:03:27–00:03:27] Assalamualaikum [00:03:27–00:03:28] Puan Pijar ni [semak: uncertain words] [00:03:28–00:03:29] Haa ya ya [semak: uncertain words] [00:03:29–00:03:30] Saya siapa ni [00:03:30–00:03:32] Saya adik Puan yang jumpa kat Jaya semalam tu [semak: uncertain words] [00:03:32–00:03:33] Ingat tak [00:03:33–00:03:34] Yang Puan tanya pasal [semak: uncertain words] [00:03:34–00:03:34] Kowe tu kan [semak: uncertain words] [00:03:35–00:03:36] Haa ya ya ya [00:03:36–00:03:37] Haa Puan [semak: uncertain words] [00:03:37–00:03:38] Pura potong dia [semak: uncertain words] [00:03:38–00:03:39] Haa Puan sekarang ni [00:03:39–00:03:41] Katanya dah pindah rumah Puan [00:03:41–00:03:42] Dapat kunci [00:03:42–00:03:43] Bulan depan Puan [00:03:44–00:03:45] Terus masuk pada situation [semak: uncertain words] [00:03:45–00:03:46] Terus ice breaking [00:03:47–00:03:48] betul, betul [semak: uncertain words] [00:03:48–00:03:51] saya bulan depan masuk dapat kunci tu [semak: uncertain words] [00:03:51–00:03:53] oh ya ke rumah tu [semak: uncertain words] [00:03:53–00:03:55] dia siap [00:03:55–00:03:57] sekali dengan kabinet ke [00:03:57–00:03:58] built in ke macam mana puan [semak: uncertain words] [00:03:58–00:04:01] oh dia betul, dia siap sekali dengan [semak: uncertain words] [00:04:01–00:04:03] built in kabinet yang mana saya ambil [00:04:03–00:04:05] sekali dengan tu dapur lah, oh ya ke [00:04:05–00:04:06] takpe sebab COVID sekarang ni [semak: uncertain words] [00:04:06–00:04:09] memang kita, itu dah masuk produk [semak: uncertain words] [00:04:09–00:04:11] tu salah juga eh, so bila kita [semak: uncertain words] [00:04:11–00:04:13] borak ni kalau boleh, jangan masuk produk cepat [00:04:13–00:04:15] sangat, kita nak ice breaking, ambil kat situ [00:04:15–00:04:16] Nampak? I yang seterusnya. [00:04:16–00:04:19] Asia jerit situation. Dia cakap apa? Kabinet kan? [semak: uncertain words] [00:04:19–00:04:20] Dia cakap masuk terus dekat. [00:04:21–00:04:22] Oh, iya ke? Setakat ni kalau Puan [00:04:22–00:04:25] buka air kat rumah tu, ada perasan karat-karat [00:04:25–00:04:26] tak? Sebab kadang-kadang perumahan baru ni [00:04:26–00:04:29] boleh tahan juga. Ah-ah lah, betul [semak: uncertain words] [00:04:29–00:04:31] lah. Baru ni ada buka. Memang nampak [00:04:31–00:04:33] macam karat jugalah. Ui, bahaya [semak: uncertain words] [00:04:33–00:04:35] juga tu Puan. Air tu kata ada [00:04:35–00:04:36] budak kecil kan Tesla. Anak Puan itu [semak: uncertain words] [00:04:36–00:04:39] tujuh tahun je yang kecil tu. Ah, iya [00:04:39–00:04:40] yang kecil tu tujuh tahun. Yang besar tu [semak: uncertain words] [00:04:40–00:04:43] enam tahun. Yang paling besar sekali. Bapak budak [00:04:43–00:04:44] tu dua puluh tujuh tahun ni. [semak: uncertain words] [00:04:44–00:04:46] So, dia kata, oh ya ke macam ni puan [semak: uncertain words] [00:04:46–00:04:48] Saya pun takut juga, kadang-kadang [semak: uncertain words] [00:04:48–00:04:50] Bila air karat dari rumah baru ni puan [00:04:50–00:04:52] Puan kena buka lama sikit, sebab kadang ini [semak: uncertain words] [00:04:52–00:04:54] Punca penyakit, nak kena sesemua lah [semak: uncertain words] [00:04:54–00:04:56] Jatuh sakit dan sebagainya, that's why [00:04:56–00:04:58] Kalau puan tengok air tu kan, penapis air [00:04:58–00:05:00] Tengok tu, yang tinggi tu [semak: uncertain words] [00:05:00–00:05:02] Yang tu yang paling padu, kita ada 6 [semak: number or amount] [00:05:02–00:05:04] Filter, dan benda ni bagus [semak: uncertain words] [00:05:04–00:05:06] Sebab kadang-kadang kita tak perasan, kita kurang [00:05:06–00:05:08] Minum air manis, jadi air [00:05:08–00:05:10] Dalam kowe ni, dia 0.001 [semak: uncertain words, number or amount] [00:05:10–00:05:12] Memang betul-betul rasa pure [00:05:12–00:05:13] Rasa air pun sedap [00:05:13–00:05:15] Dan tak ada masalah [00:05:15–00:05:17] Sakit buah pinggang dan sebagainya [semak: uncertain words] [00:05:17–00:05:17] Dia pun kita dapat elak [semak: uncertain words] [00:05:19–00:05:20] Betul juga kan [00:05:20–00:05:21] Abis lah customer ni sekejap [semak: uncertain words] [00:05:21–00:05:22] Betul puan [00:05:22–00:05:23] Sebab tu COVID kan [00:05:23–00:05:24] Sebenarnya kita ada [00:05:24–00:05:26] Produk yang paling latest tu [00:05:26–00:05:27] Yang ada ais tu [semak: uncertain words] [00:05:27–00:05:29] Yang tumpak dalam satu [00:05:29–00:05:30] Dan design dia modern [00:05:30–00:05:32] Dan sesuai sangat lah [00:05:32–00:05:32] Macam puan kan [00:05:32–00:05:33] Baru masuk [00:05:33–00:05:34] Apa semua tadi [semak: uncertain words] [00:05:34–00:05:35] Dapur puan [00:05:35–00:05:36] Kali apa tu puan [semak: uncertain words] [00:05:37–00:05:38] Potong sikit [00:05:38–00:05:38] Kita dah [00:05:38–00:05:40] Kita dah borak-borak [00:05:40–00:05:41] Kadang-kadang [semak: uncertain words] [00:05:41–00:05:43] jangan terlampau lama jadi machine gun [semak: uncertain words] [00:05:43–00:05:44] cuba stop sekejap [00:05:44–00:05:46] oh dah apa rasanya dah [semak: uncertain words] [00:05:46–00:05:47] kalau coklat macam tu [semak: uncertain words] [00:05:47–00:05:49] cantik sebab kita ada 5 colour [semak: uncertain words, number or amount] [00:05:49–00:05:51] biru, pink, merah, kuning, coklat [00:05:51–00:05:53] so maksudnya kalau coklat ni sesuai lah [00:05:53–00:05:54] sebab yang best ni [00:05:54–00:05:56] kalau puan terus dah ukur sekarang [00:05:56–00:05:58] kita dah boleh buat custom [00:05:58–00:05:59] ruang untuk masuk terus [00:05:59–00:06:01] sebab kalau puan tak decide [00:06:01–00:06:03] contoh penapis air apa nak pakai kan [semak: uncertain words] [00:06:03–00:06:05] nanti takut-takut waktu nak install kabinet tu [00:06:05–00:06:06] kita kena cucuk [00:06:06–00:06:08] kena tebuk pula kabinet tu [00:06:08–00:06:09] that's why biasa kita sarankan [00:06:09–00:06:11] Kalau customer yang renovate ni [semak: uncertain words] [00:06:11–00:06:12] At least booking [semak: uncertain words] [00:06:12–00:06:14] Ataupun dah set awal-awal dah [00:06:14–00:06:16] Model mana yang Puan ambil [00:06:16–00:06:16] Betul Puan [00:06:16–00:06:19] Kita pun boleh lah pause kejap [semak: uncertain words] [00:06:19–00:06:20] Oh you call itulah [semak: uncertain words] [00:06:20–00:06:20] Bagus juga [00:06:20–00:06:23] Ya sebab tu COVID ni Puan [semak: uncertain words] [00:06:23–00:06:24] Masuk trust pula [00:06:24–00:06:25] COVID ni Puan [00:06:25–00:06:26] Dia memang sangat bagus [00:06:26–00:06:27] Macam Puan kan [00:06:27–00:06:28] Kerana takde kot rumah [semak: uncertain words] [00:06:28–00:06:29] Kita service 2 bulan sekali [semak: uncertain words, number or amount] [00:06:29–00:06:30] Warenti 5 tahun [semak: uncertain words, number or amount] [00:06:30–00:06:31] Blah-blah-blah [00:06:31–00:06:33] Dan sekarang ni Puan [semak: uncertain words] [00:06:33–00:06:33] Kita tengah offer [00:06:33–00:06:35] Harga sebulan RM149 [semak: number or amount] [00:06:35–00:06:37] Tapi siap installation [00:06:37–00:06:38] Kita tak payah bayar deposit [00:06:38–00:06:39] Biasanya kena bayar deposit [00:06:39–00:06:41] Tapi kalau Puan ambil dengan saya terus [semak: uncertain words] [00:06:41–00:06:43] Saya boleh waifkan terus deposit [00:06:43–00:06:45] Yang mana tak payah bayar 149 [semak: number or amount] [00:06:45–00:06:46] Puan dapat satu bulan lagi percuma [semak: uncertain words] [00:06:47–00:06:49] Oh, cuma ya sebulan [semak: uncertain words] [00:06:49–00:06:51] Ya, maksudnya sekarang ni pun dah hujung bulan [semak: uncertain words] [00:06:51–00:06:53] Kita boleh diskaunkan terus untuk bulan ni [00:06:53–00:06:55] Hujung bulan depan baru start bayar [00:06:55–00:06:56] Dan offer ni tak lama Puan [00:06:56–00:06:58] Saya open ni untuk beberapa customer yang terakhir [00:06:58–00:07:00] Sebab kita dah nak closing dah [00:07:00–00:07:01] Untuk ni [00:07:02–00:07:04] Terus masuk dekat 2 action [semak: uncertain words, number or amount] [00:07:04–00:07:07] Kalau kata Rabu depan kita datang [00:07:07–00:07:08] Untuk check installation [00:07:08–00:07:10] Ada orang kat rumah tak Puan [00:07:10–00:07:11] Haa nampak terkejut dia [semak: uncertain words] [00:07:11–00:07:13] Eh dia tiba-tiba terus closing [semak: uncertain words] [00:07:13–00:07:14] Haa inilah call [00:07:14–00:07:16] Kita bila kita call customer [00:07:16–00:07:17] Ataupun kita appointment [00:07:17–00:07:19] Kita kadang-kadang takut sangat nak close the deal [semak: uncertain words] [00:07:19–00:07:21] Macam mana Puan jadi tak? [00:07:21–00:07:22] Okay tak? [semak: uncertain words] [00:07:22–00:07:24] Haa tak apa Puan fikirlah dulu [semak: uncertain words] [00:07:24–00:07:24] Salah [00:07:24–00:07:26] Kita kena closing yes or no [00:07:26–00:07:27] Yes juga [00:07:27–00:07:28] Contohnya [00:07:28–00:07:30] Rabu depan ada orang tak rumah Puan [00:07:30–00:07:32] Haa kita actually boleh install terus [00:07:32–00:07:32] Belagi-belagi rabu depan [semak: uncertain words] [00:07:32–00:07:34] Ataupun Puan nak install [00:07:35–00:07:36] Dalam minggu ni juga [00:07:36–00:07:37] Dia pun macam [00:07:37–00:07:38] Oh tapi saya sebenarnya [semak: uncertain words] [00:07:38–00:07:40] Kita counter balik [00:07:40–00:07:40] Kalau dia kata [00:07:40–00:07:42] Kita boleh lawan balik [00:07:42–00:07:44] Tapi takut-takut kita yang punca tak close [semak: uncertain words] [00:07:44–00:07:45] Jadi [00:07:45–00:07:46] Oh boleh juga rabu depan [00:07:46–00:07:47] Tak apa puan [semak: uncertain words] [00:07:47–00:07:48] Contoh [00:07:48–00:07:49] Kita start pasal rabu depan [00:07:49–00:07:50] Jadi saya whatsapp puan [semak: uncertain words] [00:07:50–00:07:52] Saya just nak minta dua dokumen sahaja [semak: uncertain words] [00:07:52–00:07:53] Yang pertama ni [00:07:53–00:07:55] Dan kita terus boleh buat submission [semak: uncertain words] [00:07:55–00:07:57] At least puan dah kira [semak: uncertain words] [00:07:57–00:08:00] At least puan dah ukur awal-awal [semak: uncertain words] [00:08:00–00:08:02] Saiz apa nak pakai [00:08:02–00:08:03] Dekat mana nak letak [00:08:03–00:08:04] Dan senang nanti [00:08:04–00:08:04] Installation [00:08:04–00:08:06] Terus dia masukkan [00:08:06–00:08:07] Ok, ok, baik puan [semak: uncertain words] [00:08:07–00:08:08] Saya WhatsApp balik [semak: uncertain words] [00:08:08–00:08:10] Ok, ok, Assalamualaikum [00:08:11–00:08:12] Haa, macam tu [00:08:12–00:08:14] So, itu contoh penapis air kowe, nampak tak [semak: uncertain words] [00:08:14–00:08:15] Sebab tu saya susun [00:08:15–00:08:16] CUTOWA ni [semak: uncertain words] [00:08:16–00:08:19] S-E-I-U-W-T-O-U-A ni [00:08:19–00:08:20] Memang macam [00:08:20–00:08:21] Eh, panjang gila [00:08:21–00:08:22] Cuba awak follow je [semak: uncertain words] [00:08:22–00:08:23] Kalau awak follow [00:08:23–00:08:24] Ni borak customer dalam sekitar [semak: uncertain words] [00:08:24–00:08:26] 15 minit, 10 minit [semak: uncertain words, number or amount] [00:08:26–00:08:27] Memang game changer [00:08:27–00:08:29] Ini pula contoh untuk [00:08:29–00:08:30] Interior design, tengok [00:08:30–00:08:32] 3, 2, 1 [semak: number or amount] [00:08:32–00:08:32] Titi, titi, titi [semak: uncertain words] [00:08:32–00:08:34] Hello, Assalamualaikum [00:08:34–00:08:34] Tuan Amir, ya [00:08:34–00:08:37] Ya saya, ya saya adik daripada [semak: uncertain words] [00:08:37–00:08:39] Desain rumah, bla bla bla [semak: uncertain words] [00:08:40–00:08:41] Puan Aitor ingat tak yang kita ada jumpa [semak: uncertain words] [00:08:41–00:08:43] Dekat ni, ah ya betul-betul [semak: uncertain words] [00:08:43–00:08:45] Sekali tuan tengah nak renovate rumah kan [00:08:46–00:08:48] Rumah berapa berluas tu tuan [00:08:48–00:08:50] So ice breaking dulu [semak: uncertain words] [00:08:50–00:08:52] Dan sebabkan kita call customer ni bukan mengejut [semak: uncertain words] [00:08:52–00:08:55] Biasanya customer tak ada issue lah, dia tak reject [semak: uncertain words] [00:08:55–00:08:56] So kita terus je borak [semak: uncertain words] [00:08:56–00:08:59] Hello, Assalamualaikum tuan mi, ah ya saya adik yang whatsapp tuan tadi [semak: uncertain words] [00:08:59–00:09:00] Nak call tu, ah ya [semak: uncertain words] [00:09:00–00:09:03] Tuan nak tanya, rumah sekarang ni dia dekat area mana [00:09:03–00:09:04] Area kajang tu lah mana [semak: uncertain words] [00:09:04–00:09:05] Icebreaking dulu [semak: uncertain words] [00:09:05–00:09:07] Oh kajang ni [00:09:07–00:09:07] Berapa ramai [00:09:07–00:09:09] Pertama punya family [semak: uncertain words] [00:09:09–00:09:09] Borak-borak [00:09:09–00:09:10] Oh ya ke [semak: uncertain words] [00:09:10–00:09:11] Exagerate pula [00:09:11–00:09:12] Itulah bahaya contractor [00:09:12–00:09:13] Yang banyak jual belay [semak: uncertain words] [00:09:13–00:09:14] Dan sebagainya [00:09:14–00:09:14] Blah-blah-blah [00:09:14–00:09:15] Sebab tu tuan [00:09:15–00:09:16] Kita educate [00:09:16–00:09:17] Sebab tu tuan [00:09:17–00:09:18] Biasanya kami memang [00:09:18–00:09:19] Provide side manager [semak: uncertain words] [00:09:19–00:09:19] Untuk pantau [00:09:19–00:09:21] Sekolah ada masalah [semak: uncertain words] [00:09:21–00:09:22] Isu contractor [00:09:22–00:09:22] Semua ni memang tak ada issue [semak: uncertain words] [00:09:22–00:09:24] Sebab kita sebagai ID firm [semak: uncertain words] [00:09:24–00:09:25] Kita akan monitor everything [00:09:25–00:09:27] Dan almost setiap hari [semak: uncertain words] [00:09:27–00:09:28] Kita akan check [00:09:28–00:09:29] On track atau tak [00:09:29–00:09:30] Oh ni ni ni [00:09:30–00:09:32] Ya betul [semak: uncertain words] [00:09:32–00:09:32] Sebab tu lah [00:09:32–00:09:34] Sesuai sangat untuk tuan [00:09:34–00:09:36] kita sebenarnya ada 3 jenis renovation package [semak: uncertain words, number or amount] [00:09:36–00:09:36] yang pertama [semak: uncertain words] [00:09:37–00:09:38] dan kelebihan kami ni tuan [semak: uncertain words] [00:09:38–00:09:39] kami transparent [semak: uncertain words] [00:09:39–00:09:41] kita ikut harga paling murah [00:09:41–00:09:42] bukannya ikut bajet [00:09:42–00:09:43] contoh katalah [00:09:43–00:09:45] tuan kata bajet tuan RM300,000 [semak: number or amount] [00:09:45–00:09:46] tapi bila kita dah calculate semua [00:09:46–00:09:48] eh sebenarnya RM230,000 pun dah boleh execute lah [semak: uncertain words, number or amount] [00:09:48–00:09:50] kita memang ada kiraan yang actual [00:09:50–00:09:51] betul [00:09:51–00:09:53] sesuai sangat untuk tuan yang first time nak renovate [semak: uncertain words] [00:09:53–00:09:54] nak guna perabot sediada [00:09:54–00:09:55] dan bla bla bla [00:09:56–00:09:57] ya [semak: uncertain words] [00:09:58–00:09:58] itulah [00:09:58–00:09:59] dan project kami ni tuan [semak: uncertain words] [00:09:59–00:10:01] kita memang buat ikut timeline [00:10:01–00:10:02] dan semua delivery [00:10:02–00:10:03] kalau tuan tengok dekat website kami [00:10:03–00:10:04] Saya boleh share kecepat lagi [semak: uncertain words] [00:10:04–00:10:05] Delivery kita [00:10:05–00:10:06] Alhamdulillah setakat ni [00:10:06–00:10:07] Semua on time [00:10:07–00:10:08] Itu paling risau [00:10:08–00:10:09] Betul [00:10:09–00:10:11] Kadang-kadang bayar sewa sahaja je tuan [00:10:11–00:10:11] Bayar [00:10:12–00:10:13] Bukan sewa lah [00:10:13–00:10:14] Bayar monthly bank kan [00:10:14–00:10:16] Kadang-kadang bayar monthly bank sahaja je tuan [00:10:16–00:10:17] Bayar 2-3 bulan takde duduk [semak: uncertain words, number or amount] [00:10:17–00:10:18] Jadi rugilah [00:10:18–00:10:19] Ya ni ni ni ni [00:10:19–00:10:21] Lepas tu campak sekali urgency [00:10:21–00:10:22] By the way minggu ni tuan [semak: uncertain words] [00:10:22–00:10:24] Team kita memang kebetulan available [00:10:24–00:10:25] Untuk kita nak datang [00:10:25–00:10:27] Kalau hari Sabtu ni tuan free tak [00:10:28–00:10:29] Dia tak lama pun tuan [00:10:29–00:10:32] Kita punya site visit dalam 30-60 minit [semak: number or amount] [00:10:32–00:10:35] Kita boleh check dulu at least tuan dapat free flow plan [semak: uncertain words] [00:10:35–00:10:37] Ya kita design terus [semak: uncertain words] [00:10:37–00:10:38] Flow plan [semak: uncertain words] [00:10:39–00:10:40] 2D untuk tuan [semak: number or amount] [00:10:40–00:10:41] At least kalau tak jadi pun tak apa [00:10:41–00:10:42] Kita dah side visit [semak: uncertain words] [00:10:42–00:10:45] Flow plan yang kita dah plan tu puan boleh je bagi dekat contractor [semak: uncertain words] [00:10:45–00:10:46] Tak ada masalah [semak: uncertain words] [00:10:46–00:10:47] Ha boleh ya [semak: uncertain words] [00:10:47–00:10:49] Okey kita jumpa hari Sabtu [semak: uncertain words] [00:10:49–00:10:51] Contohnya saya whatsapp untuk tahu location kat tuan [semak: uncertain words] [00:10:51–00:10:52] Okey baik terima kasih [semak: uncertain words] [00:10:52–00:10:55] Ha nampak macam tu pula [semak: uncertain words] [00:10:55–00:10:57] So ini adalah dua situasi yang berbeza [00:10:57–00:10:58] Bukanlah contoh yang paling perfect pun [00:10:58–00:11:00] Saya betul-betul spontan je tadi guys [00:11:00–00:11:02] Tapi awak boleh bayangkan lah [00:11:02–00:11:03] Betapa smoothnya flow [00:11:03–00:11:04] Si utawa ni [semak: uncertain words] [00:11:04–00:11:05] So ini adalah cara [semak: uncertain words] [00:11:05–00:11:07] Untuk bukan sahaja call [00:11:07–00:11:08] Bukan eh [00:11:08–00:11:09] Jumpa customer pun sama [00:11:10–00:11:11] Waalaikums [00:11:11–00:11:12] Cik [semak: uncertain words] [00:11:12–00:11:12] Waalaikums cik [semak: uncertain words] [00:11:12–00:11:13] Ya apa khabar [00:11:13–00:11:14] Sihat [semak: uncertain words] [00:11:14–00:11:14] Eh makcik [00:11:14–00:11:15] Salam pakcik [semak: uncertain words] [00:11:15–00:11:16] Waalaikums cik [00:11:16–00:11:17] Ya pakcik [00:11:17–00:11:18] Apa khabar sihat [semak: uncertain words] [00:11:18–00:11:19] Jam ke tadi jalan [00:11:19–00:11:20] Itu adalah situation [semak: uncertain words] [00:11:20–00:11:21] Oh [00:11:21–00:11:22] Okay okay okay [semak: uncertain words] [00:11:22–00:11:24] Itulah saya biasa [00:11:24–00:11:25] Jalan sana ni ni ni ni [00:11:25–00:11:26] Dan [semak: uncertain words] [00:11:26–00:11:26] Yelah [00:11:26–00:11:27] Kalau dekat [semak: uncertain words] [00:11:27–00:11:29] Workshop kita ni kan [00:11:29–00:11:30] Biasa kereta-kereta kat sini [00:11:30–00:11:31] Educate [00:11:31–00:11:33] nampak, so ikut flow ni, barulah [00:11:33–00:11:35] kita intro, ok, yang [00:11:35–00:11:37] tuan datang ni nak tanya pasal ni kan, ok [00:11:37–00:11:39] untuk produk ni sebenarnya, baru intro [semak: uncertain words] [00:11:39–00:11:41] produk, nampak, kita ada ice breaking kat situ [00:11:42–00:11:43] situation, exaggerate, educate [00:11:43–00:11:45] so kalau awak ingat benda ni, sebenarnya ingat je [00:11:45–00:11:47] ok, bila customer datang ni, jangan [semak: uncertain words] [00:11:47–00:11:49] terus menjual, aku nak cuba [00:11:49–00:11:51] faham situasi dia dulu, borak-borak [00:11:51–00:11:53] dulu, ok, kalau aku dapat pinpoint [00:11:53–00:11:55] dia, tahu masalah pasal kereta [semak: uncertain words] [00:11:55–00:11:57] ke, masalah pasal anak dia punya speech delay [00:11:57–00:11:59] aku nak cuba [semak: uncertain words] [00:11:59–00:12:01] exaggerate sikit, Assalamualaikum, ya [00:12:01–00:12:01] Puan Aini [00:12:01–00:12:02] Berkabar sihat [semak: uncertain words] [00:12:02–00:12:03] Bagaimana tadi [00:12:03–00:12:04] Oh [00:12:04–00:12:04] Hai dik [00:12:04–00:12:05] Umum berapa ni [00:12:05–00:12:06] Oh ya ke [semak: uncertain words] [00:12:06–00:12:07] Oh [00:12:07–00:12:08] Oh dia ada ni [semak: uncertain words] [00:12:08–00:12:09] Yeah [semak: uncertain words] [00:12:09–00:12:09] Okay [00:12:09–00:12:10] Itulah kadang-kadang [00:12:10–00:12:12] Bila budak ada penyakit [00:12:12–00:12:12] Macam [00:12:12–00:12:13] Dia pelat ni [00:12:13–00:12:14] Kadang-kadang benda ni [00:12:14–00:12:14] Boleh impact [00:12:14–00:12:15] Blah-blah [00:12:15–00:12:16] Betul [semak: uncertain words] [00:12:16–00:12:16] Sebab tu [00:12:16–00:12:17] Kalau puan tengok [semak: uncertain words] [00:12:17–00:12:18] Ni saya share sikit [semak: uncertain words] [00:12:18–00:12:19] Case tadi [semak: uncertain words] [00:12:19–00:12:20] Macam [00:12:20–00:12:21] Ada satu case ni [00:12:21–00:12:22] Yang mana budak ni [00:12:22–00:12:22] Nampak [00:12:22–00:12:23] Saya educate customer [00:12:23–00:12:24] Lepas tu baru [00:12:24–00:12:24] Ya dekat sini [00:12:24–00:12:25] Kita ada package [00:12:25–00:12:26] Contoh macam [00:12:26–00:12:27] Kalau katalah [00:12:27–00:12:27] Anak kita [00:12:27–00:12:28] Try buat treatment [semak: uncertain words] [00:12:28–00:12:29] Ada case [00:12:29–00:12:30] Kita detect [00:12:30–00:12:30] Speech delay [semak: uncertain words] [00:12:30–00:12:31] Dan sebagainya [semak: uncertain words] [00:12:31–00:12:33] Kita akan buat bla bla bla [semak: uncertain words] [00:12:33–00:12:33] Nampak? [00:12:33–00:12:34] Lepas tu intro product [semak: uncertain words] [00:12:34–00:12:36] Dan yang paling best lah [semak: uncertain words] [00:12:36–00:12:38] Kenapa banyak orang ambil [semak: uncertain words] [00:12:38–00:12:39] Dengan adib care [semak: uncertain words] [00:12:39–00:12:40] Contohnya [00:12:40–00:12:40] Kita punya [semak: uncertain words] [00:12:40–00:12:41] Keeps care ke [semak: uncertain words] [00:12:41–00:12:42] Sebab [00:12:42–00:12:43] Bla bla bla bla [semak: uncertain words] [00:12:43–00:12:44] Ya dan [semak: uncertain words] [00:12:44–00:12:45] Kalau tak tengok [semak: uncertain words] [00:12:45–00:12:46] Yang ni memang sesuai [semak: uncertain words] [00:12:46–00:12:47] Kita ada 3 jenis golongan peri [semak: uncertain words, number or amount] [00:12:47–00:12:48] Yang datang kat sini [00:12:48–00:12:49] Macam tuan ni [00:12:49–00:12:50] Saya rasa mungkin kategori [00:12:50–00:12:50] Yang tengah kot [00:12:50–00:12:51] Maksudnya yang [00:12:51–00:12:52] Mungkin busy [00:12:52–00:12:54] Kita boleh slot in kan masa [semak: uncertain words] [00:12:54–00:12:55] Kita dah buat [00:12:55–00:12:56] Dan element trust pun [semak: uncertain words] [00:12:56–00:12:57] Puan ini adalah [00:12:57–00:12:58] So that's why [00:12:58–00:12:59] Benda ni semua kena [00:12:59–00:13:00] Stand by siap-siap [semak: uncertain words] [00:13:00–00:13:00] Kalau [00:13:01–00:13:03] offline, kita namakan sebagai [semak: uncertain words] [00:13:03–00:13:05] closing kit. Kalau call, [00:13:05–00:13:06] kita panggil sebagai sales [00:13:07–00:13:09] call kit. Kalau zoom, [semak: uncertain words] [00:13:09–00:13:11] kita panggil sebagai mungkin slide presentation. [00:13:11–00:13:13] So, ikut flow ni so that anda [00:13:13–00:13:14] tak terlepas. Especially kat mana tu? [semak: uncertain words] [00:13:15–00:13:17] Trust, offer, urgency. Ini benda [00:13:17–00:13:18] yang paling penting. [00:13:20–00:13:21] Kalau benda lain nak skip, [00:13:21–00:13:22] saya okay lagi lah. Tapi, trust. [semak: uncertain words] [00:13:23–00:13:24] Takkan tak ada trust, takkan tak ada testimoni, [00:13:25–00:13:27] takkan tak present result, takkan tak ada offer, [00:13:27–00:13:29] takkan tak ada offer menarik, takkan tak ada urgency [00:13:29–00:13:31] Macam mana nak close sekarang ke nak bayar esok [semak: uncertain words] [00:13:31–00:13:32] Bayar lusa bayar tahun depan [00:13:32–00:13:35] So guys, ini adalah seni untuk closing [semak: uncertain words] [00:13:35–00:13:36] Kalau anda tengok video ni [00:13:36–00:13:38] Tapi tak tengok video yang sebelum ni pasal closing hybrid [semak: uncertain words] [00:13:38–00:13:39] Kena tengok [00:13:39–00:13:41] Sebab ini adalah kesinambungan [00:13:41–00:13:42] Daripada kita dah set [00:13:42–00:13:43] Dah dapatkan permission [00:13:43–00:13:46] Nak call, nak appointment, nak jumpa apa semua [00:13:46–00:13:47] Kita akan gunakan [00:13:47–00:13:48] Technique closing [semak: uncertain words] [00:13:48–00:13:50] See you toa [semak: uncertain words] [00:13:50–00:13:52] Walaupun nampak kat sini saya tunjuk untuk call [00:13:52–00:13:55] Sebenarnya benda ni apply untuk almost semua benda [00:13:55–00:13:57] Sebab flow ni adalah flow emosi customer [00:13:57–00:14:03] Tak kisahlah waktu call, waktu zoom, waktu appointment, waktu jumpa daripada depan ke tak kisahlah [semak: uncertain words] [00:14:03–00:14:05] Ini adalah general rule [semak: uncertain words] [00:14:05–00:14:07] So itu sahaja untuk video kali ni [00:14:07–00:14:09] Tahniah kalau tengok video yang panjang ni [00:14:09–00:14:11] Kita jumpa dalam video yang seterusnya