Sales Script Call Part 1
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f95b
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.000 – 00:00:03.840] Sales Call Script. Macam mana cara nak closing customer dalam call

[00:00:03.840 – 00:00:06.460] ataupun mungkin nak buat Zoom. Ada formula dia almost sama.

[00:00:06.760 – 00:00:16.460] Saya nak memperkenalkan formula S-E-E-I-U-W-T-O-U-A-C-U-T-O-W-A-C-U-T-O-W-A-C-U-T-O-W-A-C-U-T-O-W-A

[00:00:16.460 – 00:00:17.700] Macam cakap Cina lah saya sekarang.

[00:00:18.260 – 00:00:21.360] C-U-T-O-W-A ni apa? C-U-T-O-W-A ni maksudnya flow kita call.

[00:00:21.780 – 00:00:23.920] Bila kita call customer, kita nak start dengan situation.

[00:00:24.220 – 00:00:27.780] Kita nak tanya soalan-soalan random untuk faham situasi dia.

[00:00:27.780 – 00:00:28.380] Itu yang pertama

[00:00:28.380 – 00:00:29.260] Nombor dua

[00:00:29.260 – 00:00:29.820] Kita nak

[00:00:29.820 – 00:00:30.760] Cuba exaggerate

[00:00:30.760 – 00:00:31.740] Situasi yang customer

[00:00:31.740 – 00:00:32.160] Dah explain

[00:00:32.160 – 00:00:32.980] Nombor tiga

[00:00:32.980 – 00:00:34.080] Kita cuba educate dia dulu

[00:00:34.080 – 00:00:35.140] Sebab ni optional lah

[00:00:35.140 – 00:00:36.080] Tapi kalau berdapat buat

[00:00:36.080 – 00:00:36.780] Cun gila

[00:00:36.780 – 00:00:37.580] Lepas tu

[00:00:37.580 – 00:00:38.380] I pula adalah

[00:00:38.380 – 00:00:39.200] Intro product

[00:00:39.200 – 00:00:40.300] Baru kita perkenalkan

[00:00:40.300 – 00:00:40.860] Product kita

[00:00:40.860 – 00:00:41.600] Lepas kita dah

[00:00:41.600 – 00:00:42.280] Ice breaking

[00:00:42.280 – 00:00:43.120] Bagai apa semua

[00:00:43.120 – 00:00:43.900] Lepas tu

[00:00:43.900 – 00:00:45.280] Campak USP sikit

[00:00:45.280 – 00:00:46.680] Borak lagi dengan soalan

[00:00:46.680 – 00:00:47.420] Jangan keras sangat

[00:00:47.420 – 00:00:48.720] Jangan macam machine gun

[00:00:48.720 – 00:00:50.360] Kadang-kadang orang sale ni

[00:00:50.360 – 00:00:50.780] Dia call

[00:00:50.780 – 00:01:00.880] Tuk-tuk-tuk-tuk-tuk-tuk-tuk-tuk-tuk-tuk-tuk. Macam machine gun tau. So, kita nak buat nampak macam kita present-present-present bagi dia pula bercakap. Present-present-present bagi dia pula bercakap. Haa macam tu.

[00:01:00.960 – 00:01:07.860] Sebab kita ada soalan kat tengah tu. Lepas tu who, siapa yang sesuai. Kita explain sesuai sangat untuk bla-bla-bla. Sekejap lagi saya demo. Jangan risau.

[00:01:08.200 – 00:01:17.200] Lepas tu masukkan trust pula. Lepas tu kita tanya pula soalan. Lepas tu campak pula offer. Letak harga. Lepas tu masukkan elemen urgency. Lepas tu kita buat indirect closing. Lepas tu action.

[00:01:17.200 – 00:01:19.620] Macam mana contohnya? Jom kita masuk

[00:01:19.620 – 00:01:21.600] Lagi detail. Tapi sebelum tu

[00:01:21.600 – 00:01:23.760] Saya nak pergi dekat SE ni dulu

[00:01:23.760 – 00:01:25.300] SE eh. Tengok macam ni

[00:01:25.300 – 00:01:27.560] Ini adalah contoh untuk jual

[00:01:27.560 – 00:01:29.720] Penapis air kowe. Tengok

[00:01:29.720 – 00:01:31.640] Dekat bahagian SEE

[00:01:32.760 – 00:01:33.780] Bila kita call

[00:01:33.780 – 00:01:35.140] Customer. Contohnya eh

[00:01:35.140 – 00:01:36.980] 321. Saya buat demo

[00:01:38.040 – 00:01:39.960] Hello. Assalamualaikum. Siapa ni?

[00:01:40.420 – 00:01:41.620] Hello. Assalamualaikum. Puan Aminah

[00:01:41.620 – 00:01:43.200] Ya. Siapa ni?

[00:01:43.400 – 00:01:45.340] Saya adik yang terjumpa dalam Tesco

[00:01:45.340 – 00:01:47.120] Ion tu. Puan hari tu kata

[00:01:47.120 – 00:01:48.960] Tengah nak cari penapis air

[00:01:48.960 – 00:01:49.420] Puan ni

[00:01:49.420 – 00:01:50.600] Sekarang dah pindah rumah ke

[00:01:50.600 – 00:01:51.200] Macam mana Puan

[00:01:52.740 – 00:01:53.220] Paus

[00:01:54.040 – 00:01:55.300] Tengok macam mana saya ice breaking

[00:01:56.000 – 00:01:56.480] Hello

[00:01:56.480 – 00:01:56.980] Assalamualaikum

[00:01:56.980 – 00:01:58.180] Pulang sekali lagi

[00:01:58.180 – 00:01:59.280] Yo salam

[00:01:59.280 – 00:02:00.480] Puan Khatijah ya

[00:02:00.480 – 00:02:01.460] Haa ya

[00:02:01.460 – 00:02:02.160] Saya siapa ni

[00:02:02.160 – 00:02:02.840] Haa

[00:02:02.840 – 00:02:04.600] Saya adik Puan yang jumpa kat Jayan tu

[00:02:04.600 – 00:02:07.100] Ingat tak air tu yang pasal penapis air kowe tu kan

[00:02:07.100 – 00:02:08.000] Haa

[00:02:08.000 – 00:02:08.280] Ya

[00:02:08.940 – 00:02:09.620] Haa ya

[00:02:09.620 – 00:02:10.440] Puan sekarang ni

[00:02:10.440 – 00:02:11.600] Dah pindah rumah ke Puan

[00:02:11.600 – 00:02:12.880] Kata air tu dapat kunci

[00:02:12.880 – 00:02:14.280] Bulan depan kan tak silap

[00:02:14.980 – 00:02:15.460] Paus

[00:02:15.980 – 00:02:16.460] Nampak

[00:02:17.120 – 00:02:19.560] Masalah TeamCL, dia tak pandai nak buat benda tu

[00:02:19.560 – 00:02:22.660] Dia buat benda yang paling bahaya

[00:02:22.660 – 00:02:23.520] Tengok, jadi

[00:02:23.520 – 00:02:26.500] Jangan minta maaf

[00:02:27.320 – 00:02:28.820] Contoh eh, contoh yang salah eh

[00:02:29.420 – 00:02:30.460] Puan Khatijah tadi

[00:02:31.480 – 00:02:32.600] Hello, Assalamualaikum

[00:02:33.520 – 00:02:34.680] Puan Khatijah ke ni?

[00:02:35.240 – 00:02:36.480] Ya, ya saya, kenapa ya?

[00:02:37.440 – 00:02:39.020] Minta maaf mengganggu Puan

[00:02:39.020 – 00:02:40.700] Saya adib dari Kowei

[00:02:40.700 – 00:02:42.760] Nak minta masuk Puan dalam 2-3 minit

[00:02:42.760 – 00:02:45.200] Saya just nak explain yang Kowei sekarang ada promosi

[00:02:45.200 – 00:02:46.440] Boleh ke Puan?

[00:02:47.300 – 00:02:48.360] Bunuh diri nama dia

[00:02:48.360 – 00:02:51.240] Boleh ke tak tu pun dah yes or no

[00:02:51.240 – 00:02:52.820] Minta maaf lagi lah

[00:02:52.820 – 00:02:53.700] Awkward that's why

[00:02:53.700 – 00:02:55.040] Kalau awak nak minta maaf

[00:02:55.040 – 00:02:56.160] Awak tak payah call langsung

[00:02:56.160 – 00:02:57.480] Kenapa nak minta maaf?

[00:02:57.520 – 00:02:58.660] Dah sasar awak yang ngukas semua

[00:02:58.660 – 00:03:00.920] So minta maaf ni benda paling pantang

[00:03:00.920 – 00:03:02.140] Bila saya dengar orang buat call-call

[00:03:02.140 – 00:03:03.740] Jangan minta maaf

[00:03:03.740 – 00:03:05.580] Anggap kita tengah tolong dia

[00:03:05.580 – 00:03:07.840] Kita tengah bantu untuk solve masalah dia

[00:03:07.840 – 00:03:09.420] Kita tak menyusahkan dia

[00:03:09.420 – 00:03:11.320] Cuma lagi lama awak minta maaf

[00:03:11.320 – 00:03:12.500] Awak lagi menyusahkan dia

[00:03:12.500 – 00:03:13.360] So nampak?

[00:03:13.440 – 00:03:14.180] Saya punya skrip ni

[00:03:14.180 – 00:03:15.340] Saya tak nak minta maaf ni

[00:03:15.340 – 00:03:16.160] Mana ada?

[00:03:16.280 – 00:03:16.980] Kalau awak tengok daripada tadi

[00:03:16.980 – 00:03:17.600] Saya ajar follow up

[00:03:17.600 – 00:03:18.380] Mana ada kita maaf

[00:03:18.380 – 00:03:19.520] Nak ada ganggu

[00:03:19.520 – 00:03:20.640] Tak ada

[00:03:20.640 – 00:03:21.520] Kita follow up

[00:03:21.520 – 00:03:21.860] Boom

[00:03:21.860 – 00:03:22.200] Boom

[00:03:22.200 – 00:03:23.020] Terus masuk

[00:03:23.020 – 00:03:23.460] Terus

[00:03:23.460 – 00:03:24.240] Terus masuk

[00:03:24.240 – 00:03:24.720] Okay

[00:03:24.720 – 00:03:25.840] So kita ulang sekali lagi

[00:03:26.620 – 00:03:27.220] Hello

[00:03:27.220 – 00:03:27.760] Assalamualaikum

[00:03:27.760 – 00:03:28.520] Puan Pijar ni

[00:03:28.520 – 00:03:29.460] Haa ya ya

[00:03:29.460 – 00:03:30.180] Saya siapa ni

[00:03:30.180 – 00:03:32.560] Saya adik Puan yang jumpa kat Jaya semalam tu

[00:03:32.560 – 00:03:33.020] Ingat tak

[00:03:33.020 – 00:03:34.080] Yang Puan tanya pasal

[00:03:34.080 – 00:03:34.840] Kowe tu kan

[00:03:35.520 – 00:03:36.920] Haa ya ya ya

[00:03:36.920 – 00:03:37.820] Haa Puan

[00:03:37.820 – 00:03:38.640] Pura potong dia

[00:03:38.640 – 00:03:39.800] Haa Puan sekarang ni

[00:03:39.800 – 00:03:41.300] Katanya dah pindah rumah Puan

[00:03:41.300 – 00:03:42.080] Dapat kunci

[00:03:42.080 – 00:03:43.000] Bulan depan Puan

[00:03:44.000 – 00:03:45.560] Terus masuk pada situation

[00:03:45.560 – 00:03:46.820] Terus ice breaking

[00:03:47.920 – 00:03:48.980] betul, betul

[00:03:48.980 – 00:03:51.040] saya bulan depan masuk dapat kunci tu

[00:03:51.040 – 00:03:53.080] oh ya ke rumah tu

[00:03:53.080 – 00:03:55.340] dia siap

[00:03:55.340 – 00:03:57.400] sekali dengan kabinet ke

[00:03:57.400 – 00:03:58.560] built in ke macam mana puan

[00:03:58.560 – 00:04:01.040] oh dia betul, dia siap sekali dengan

[00:04:01.040 – 00:04:03.000] built in kabinet yang mana saya ambil

[00:04:03.000 – 00:04:05.320] sekali dengan tu dapur lah, oh ya ke

[00:04:05.320 – 00:04:06.900] takpe sebab COVID sekarang ni

[00:04:06.900 – 00:04:09.000] memang kita, itu dah masuk produk

[00:04:09.000 – 00:04:11.200] tu salah juga eh, so bila kita

[00:04:11.200 – 00:04:13.300] borak ni kalau boleh, jangan masuk produk cepat

[00:04:13.300 – 00:04:15.200] sangat, kita nak ice breaking, ambil kat situ

[00:04:15.200 – 00:04:16.520] Nampak? I yang seterusnya.

[00:04:16.960 – 00:04:19.120] Asia jerit situation. Dia cakap apa? Kabinet kan?

[00:04:19.220 – 00:04:20.160] Dia cakap masuk terus dekat.

[00:04:21.180 – 00:04:22.980] Oh, iya ke? Setakat ni kalau Puan

[00:04:22.980 – 00:04:25.400] buka air kat rumah tu, ada perasan karat-karat

[00:04:25.400 – 00:04:26.880] tak? Sebab kadang-kadang perumahan baru ni

[00:04:26.880 – 00:04:29.180] boleh tahan juga. Ah-ah lah, betul

[00:04:29.180 – 00:04:31.140] lah. Baru ni ada buka. Memang nampak

[00:04:31.140 – 00:04:33.220] macam karat jugalah. Ui, bahaya

[00:04:33.220 – 00:04:35.220] juga tu Puan. Air tu kata ada

[00:04:35.220 – 00:04:36.820] budak kecil kan Tesla. Anak Puan itu

[00:04:36.820 – 00:04:39.060] tujuh tahun je yang kecil tu. Ah, iya

[00:04:39.060 – 00:04:40.940] yang kecil tu tujuh tahun. Yang besar tu

[00:04:40.940 – 00:04:43.060] enam tahun. Yang paling besar sekali. Bapak budak

[00:04:43.060 – 00:04:44.340] tu dua puluh tujuh tahun ni.

[00:04:44.340 – 00:04:46.760] So, dia kata, oh ya ke macam ni puan

[00:04:46.760 – 00:04:48.640] Saya pun takut juga, kadang-kadang

[00:04:48.640 – 00:04:50.340] Bila air karat dari rumah baru ni puan

[00:04:50.340 – 00:04:52.600] Puan kena buka lama sikit, sebab kadang ini

[00:04:52.600 – 00:04:54.720] Punca penyakit, nak kena sesemua lah

[00:04:54.720 – 00:04:56.840] Jatuh sakit dan sebagainya, that's why

[00:04:56.840 – 00:04:58.780] Kalau puan tengok air tu kan, penapis air

[00:04:58.780 – 00:05:00.220] Tengok tu, yang tinggi tu

[00:05:00.220 – 00:05:02.720] Yang tu yang paling padu, kita ada 6

[00:05:02.720 – 00:05:04.540] Filter, dan benda ni bagus

[00:05:04.540 – 00:05:06.520] Sebab kadang-kadang kita tak perasan, kita kurang

[00:05:06.520 – 00:05:08.520] Minum air manis, jadi air

[00:05:08.520 – 00:05:10.560] Dalam kowe ni, dia 0.001

[00:05:10.560 – 00:05:12.220] Memang betul-betul rasa pure

[00:05:12.220 – 00:05:13.820] Rasa air pun sedap

[00:05:13.820 – 00:05:15.400] Dan tak ada masalah

[00:05:15.400 – 00:05:17.100] Sakit buah pinggang dan sebagainya

[00:05:17.100 – 00:05:17.980] Dia pun kita dapat elak

[00:05:19.400 – 00:05:20.580] Betul juga kan

[00:05:20.580 – 00:05:21.920] Abis lah customer ni sekejap

[00:05:21.920 – 00:05:22.620] Betul puan

[00:05:22.620 – 00:05:23.560] Sebab tu COVID kan

[00:05:23.560 – 00:05:24.420] Sebenarnya kita ada

[00:05:24.420 – 00:05:26.040] Produk yang paling latest tu

[00:05:26.040 – 00:05:27.760] Yang ada ais tu

[00:05:27.760 – 00:05:29.540] Yang tumpak dalam satu

[00:05:29.540 – 00:05:30.660] Dan design dia modern

[00:05:30.660 – 00:05:32.080] Dan sesuai sangat lah

[00:05:32.080 – 00:05:32.800] Macam puan kan

[00:05:32.800 – 00:05:33.500] Baru masuk

[00:05:33.500 – 00:05:34.180] Apa semua tadi

[00:05:34.960 – 00:05:35.760] Dapur puan

[00:05:35.760 – 00:05:36.760] Kali apa tu puan

[00:05:37.520 – 00:05:38.340] Potong sikit

[00:05:38.340 – 00:05:38.960] Kita dah

[00:05:38.960 – 00:05:40.540] Kita dah borak-borak

[00:05:40.540 – 00:05:41.060] Kadang-kadang

[00:05:41.060 – 00:05:43.260] jangan terlampau lama jadi machine gun

[00:05:43.260 – 00:05:44.500] cuba stop sekejap

[00:05:44.500 – 00:05:46.580] oh dah apa rasanya dah

[00:05:46.580 – 00:05:47.980] kalau coklat macam tu

[00:05:47.980 – 00:05:49.560] cantik sebab kita ada 5 colour

[00:05:49.560 – 00:05:51.560] biru, pink, merah, kuning, coklat

[00:05:51.560 – 00:05:53.120] so maksudnya kalau coklat ni sesuai lah

[00:05:53.120 – 00:05:54.560] sebab yang best ni

[00:05:54.560 – 00:05:56.460] kalau puan terus dah ukur sekarang

[00:05:56.460 – 00:05:58.040] kita dah boleh buat custom

[00:05:58.040 – 00:05:59.920] ruang untuk masuk terus

[00:05:59.920 – 00:06:01.660] sebab kalau puan tak decide

[00:06:01.660 – 00:06:03.500] contoh penapis air apa nak pakai kan

[00:06:03.500 – 00:06:05.840] nanti takut-takut waktu nak install kabinet tu

[00:06:05.840 – 00:06:06.680] kita kena cucuk

[00:06:06.680 – 00:06:08.340] kena tebuk pula kabinet tu

[00:06:08.340 – 00:06:09.840] that's why biasa kita sarankan

[00:06:09.840 – 00:06:11.500] Kalau customer yang renovate ni

[00:06:11.500 – 00:06:12.900] At least booking

[00:06:12.900 – 00:06:14.520] Ataupun dah set awal-awal dah

[00:06:14.520 – 00:06:16.020] Model mana yang Puan ambil

[00:06:16.020 – 00:06:16.980] Betul Puan

[00:06:16.980 – 00:06:19.120] Kita pun boleh lah pause kejap

[00:06:19.120 – 00:06:20.180] Oh you call itulah

[00:06:20.180 – 00:06:20.600] Bagus juga

[00:06:20.600 – 00:06:23.320] Ya sebab tu COVID ni Puan

[00:06:23.320 – 00:06:24.100] Masuk trust pula

[00:06:24.100 – 00:06:25.320] COVID ni Puan

[00:06:25.320 – 00:06:26.520] Dia memang sangat bagus

[00:06:26.520 – 00:06:27.360] Macam Puan kan

[00:06:27.360 – 00:06:28.120] Kerana takde kot rumah

[00:06:28.120 – 00:06:29.500] Kita service 2 bulan sekali

[00:06:29.500 – 00:06:30.480] Warenti 5 tahun

[00:06:30.480 – 00:06:31.340] Blah-blah-blah

[00:06:31.340 – 00:06:33.040] Dan sekarang ni Puan

[00:06:33.040 – 00:06:33.820] Kita tengah offer

[00:06:33.820 – 00:06:35.680] Harga sebulan RM149

[00:06:35.680 – 00:06:37.340] Tapi siap installation

[00:06:37.340 – 00:06:38.500] Kita tak payah bayar deposit

[00:06:38.500 – 00:06:39.980] Biasanya kena bayar deposit

[00:06:39.980 – 00:06:41.620] Tapi kalau Puan ambil dengan saya terus

[00:06:41.620 – 00:06:43.320] Saya boleh waifkan terus deposit

[00:06:43.320 – 00:06:45.020] Yang mana tak payah bayar 149

[00:06:45.020 – 00:06:46.960] Puan dapat satu bulan lagi percuma

[00:06:47.680 – 00:06:49.100] Oh, cuma ya sebulan

[00:06:49.100 – 00:06:51.340] Ya, maksudnya sekarang ni pun dah hujung bulan

[00:06:51.340 – 00:06:53.200] Kita boleh diskaunkan terus untuk bulan ni

[00:06:53.200 – 00:06:55.180] Hujung bulan depan baru start bayar

[00:06:55.180 – 00:06:56.760] Dan offer ni tak lama Puan

[00:06:56.760 – 00:06:58.980] Saya open ni untuk beberapa customer yang terakhir

[00:06:58.980 – 00:07:00.240] Sebab kita dah nak closing dah

[00:07:00.240 – 00:07:01.320] Untuk ni

[00:07:02.840 – 00:07:04.300] Terus masuk dekat 2 action

[00:07:04.960 – 00:07:07.360] Kalau kata Rabu depan kita datang

[00:07:07.360 – 00:07:08.280] Untuk check installation

[00:07:08.280 – 00:07:10.000] Ada orang kat rumah tak Puan

[00:07:10.000 – 00:07:11.640] Haa nampak terkejut dia

[00:07:11.640 – 00:07:13.400] Eh dia tiba-tiba terus closing

[00:07:13.400 – 00:07:14.300] Haa inilah call

[00:07:14.300 – 00:07:16.480] Kita bila kita call customer

[00:07:16.480 – 00:07:17.320] Ataupun kita appointment

[00:07:17.320 – 00:07:19.860] Kita kadang-kadang takut sangat nak close the deal

[00:07:19.860 – 00:07:21.500] Macam mana Puan jadi tak?

[00:07:21.740 – 00:07:22.300] Okay tak?

[00:07:22.980 – 00:07:24.080] Haa tak apa Puan fikirlah dulu

[00:07:24.080 – 00:07:24.580] Salah

[00:07:24.580 – 00:07:26.880] Kita kena closing yes or no

[00:07:26.880 – 00:07:27.580] Yes juga

[00:07:27.580 – 00:07:28.200] Contohnya

[00:07:28.200 – 00:07:30.560] Rabu depan ada orang tak rumah Puan

[00:07:30.560 – 00:07:32.220] Haa kita actually boleh install terus

[00:07:32.220 – 00:07:32.980] Belagi-belagi rabu depan

[00:07:32.980 – 00:07:34.380] Ataupun Puan nak install

[00:07:35.080 – 00:07:36.320] Dalam minggu ni juga

[00:07:36.320 – 00:07:37.480] Dia pun macam

[00:07:37.480 – 00:07:38.900] Oh tapi saya sebenarnya

[00:07:38.900 – 00:07:40.100] Kita counter balik

[00:07:40.100 – 00:07:40.740] Kalau dia kata

[00:07:40.740 – 00:07:42.420] Kita boleh lawan balik

[00:07:42.420 – 00:07:44.720] Tapi takut-takut kita yang punca tak close

[00:07:44.720 – 00:07:45.300] Jadi

[00:07:45.300 – 00:07:46.960] Oh boleh juga rabu depan

[00:07:46.960 – 00:07:47.540] Tak apa puan

[00:07:47.540 – 00:07:48.000] Contoh

[00:07:48.000 – 00:07:49.640] Kita start pasal rabu depan

[00:07:49.640 – 00:07:50.540] Jadi saya whatsapp puan

[00:07:50.540 – 00:07:52.360] Saya just nak minta dua dokumen sahaja

[00:07:52.360 – 00:07:53.520] Yang pertama ni

[00:07:53.520 – 00:07:55.020] Dan kita terus boleh buat submission

[00:07:55.020 – 00:07:57.260] At least puan dah kira

[00:07:57.260 – 00:08:00.640] At least puan dah ukur awal-awal

[00:08:00.640 – 00:08:02.100] Saiz apa nak pakai

[00:08:02.100 – 00:08:03.060] Dekat mana nak letak

[00:08:03.060 – 00:08:04.020] Dan senang nanti

[00:08:04.020 – 00:08:04.940] Installation

[00:08:04.940 – 00:08:06.020] Terus dia masukkan

[00:08:06.780 – 00:08:07.920] Ok, ok, baik puan

[00:08:07.920 – 00:08:08.760] Saya WhatsApp balik

[00:08:08.760 – 00:08:10.400] Ok, ok, Assalamualaikum

[00:08:11.200 – 00:08:12.220] Haa, macam tu

[00:08:12.220 – 00:08:14.400] So, itu contoh penapis air kowe, nampak tak

[00:08:14.400 – 00:08:15.340] Sebab tu saya susun

[00:08:15.340 – 00:08:16.420] CUTOWA ni

[00:08:16.420 – 00:08:19.580] S-E-I-U-W-T-O-U-A ni

[00:08:19.580 – 00:08:20.440] Memang macam

[00:08:20.440 – 00:08:21.580] Eh, panjang gila

[00:08:21.580 – 00:08:22.660] Cuba awak follow je

[00:08:22.660 – 00:08:23.400] Kalau awak follow

[00:08:23.400 – 00:08:24.720] Ni borak customer dalam sekitar

[00:08:24.720 – 00:08:26.120] 15 minit, 10 minit

[00:08:26.120 – 00:08:27.340] Memang game changer

[00:08:27.340 – 00:08:29.120] Ini pula contoh untuk

[00:08:29.120 – 00:08:30.560] Interior design, tengok

[00:08:30.560 – 00:08:32.000] 3, 2, 1

[00:08:32.000 – 00:08:32.980] Titi, titi, titi

[00:08:32.980 – 00:08:34.000] Hello, Assalamualaikum

[00:08:34.000 – 00:08:34.980] Tuan Amir, ya

[00:08:34.980 – 00:08:37.380] Ya saya, ya saya adik daripada

[00:08:37.380 – 00:08:39.260] Desain rumah, bla bla bla

[00:08:40.020 – 00:08:41.900] Puan Aitor ingat tak yang kita ada jumpa

[00:08:41.900 – 00:08:43.580] Dekat ni, ah ya betul-betul

[00:08:43.580 – 00:08:45.980] Sekali tuan tengah nak renovate rumah kan

[00:08:46.900 – 00:08:48.760] Rumah berapa berluas tu tuan

[00:08:48.760 – 00:08:50.340] So ice breaking dulu

[00:08:50.340 – 00:08:52.960] Dan sebabkan kita call customer ni bukan mengejut

[00:08:52.960 – 00:08:55.100] Biasanya customer tak ada issue lah, dia tak reject

[00:08:55.100 – 00:08:56.040] So kita terus je borak

[00:08:56.040 – 00:08:59.160] Hello, Assalamualaikum tuan mi, ah ya saya adik yang whatsapp tuan tadi

[00:08:59.160 – 00:09:00.340] Nak call tu, ah ya

[00:09:00.340 – 00:09:03.480] Tuan nak tanya, rumah sekarang ni dia dekat area mana

[00:09:03.480 – 00:09:04.880] Area kajang tu lah mana

[00:09:04.880 – 00:09:05.940] Icebreaking dulu

[00:09:05.940 – 00:09:07.140] Oh kajang ni

[00:09:07.140 – 00:09:07.760] Berapa ramai

[00:09:07.760 – 00:09:09.060] Pertama punya family

[00:09:09.060 – 00:09:09.940] Borak-borak

[00:09:09.940 – 00:09:10.740] Oh ya ke

[00:09:10.740 – 00:09:11.400] Exagerate pula

[00:09:11.400 – 00:09:12.380] Itulah bahaya contractor

[00:09:12.380 – 00:09:13.480] Yang banyak jual belay

[00:09:13.480 – 00:09:14.160] Dan sebagainya

[00:09:14.160 – 00:09:14.840] Blah-blah-blah

[00:09:14.840 – 00:09:15.840] Sebab tu tuan

[00:09:15.840 – 00:09:16.360] Kita educate

[00:09:16.360 – 00:09:17.340] Sebab tu tuan

[00:09:17.340 – 00:09:18.060] Biasanya kami memang

[00:09:18.060 – 00:09:19.220] Provide side manager

[00:09:19.220 – 00:09:19.920] Untuk pantau

[00:09:19.920 – 00:09:21.360] Sekolah ada masalah

[00:09:21.360 – 00:09:22.020] Isu contractor

[00:09:22.020 – 00:09:22.880] Semua ni memang tak ada issue

[00:09:22.880 – 00:09:24.500] Sebab kita sebagai ID firm

[00:09:24.500 – 00:09:25.820] Kita akan monitor everything

[00:09:25.820 – 00:09:27.320] Dan almost setiap hari

[00:09:27.320 – 00:09:28.280] Kita akan check

[00:09:28.280 – 00:09:29.320] On track atau tak

[00:09:29.320 – 00:09:30.920] Oh ni ni ni

[00:09:30.920 – 00:09:32.120] Ya betul

[00:09:32.120 – 00:09:32.800] Sebab tu lah

[00:09:32.800 – 00:09:34.060] Sesuai sangat untuk tuan

[00:09:34.060 – 00:09:36.040] kita sebenarnya ada 3 jenis renovation package

[00:09:36.040 – 00:09:36.740] yang pertama

[00:09:37.300 – 00:09:38.820] dan kelebihan kami ni tuan

[00:09:38.820 – 00:09:39.480] kami transparent

[00:09:39.480 – 00:09:41.520] kita ikut harga paling murah

[00:09:41.520 – 00:09:42.500] bukannya ikut bajet

[00:09:42.500 – 00:09:43.520] contoh katalah

[00:09:43.520 – 00:09:45.040] tuan kata bajet tuan RM300,000

[00:09:45.040 – 00:09:46.480] tapi bila kita dah calculate semua

[00:09:46.480 – 00:09:48.500] eh sebenarnya RM230,000 pun dah boleh execute lah

[00:09:48.500 – 00:09:50.440] kita memang ada kiraan yang actual

[00:09:50.440 – 00:09:51.400] betul

[00:09:51.400 – 00:09:53.840] sesuai sangat untuk tuan yang first time nak renovate

[00:09:53.840 – 00:09:54.880] nak guna perabot sediada

[00:09:54.880 – 00:09:55.640] dan bla bla bla

[00:09:56.960 – 00:09:57.480] ya

[00:09:58.100 – 00:09:58.620] itulah

[00:09:58.620 – 00:09:59.980] dan project kami ni tuan

[00:09:59.980 – 00:10:01.280] kita memang buat ikut timeline

[00:10:01.280 – 00:10:02.120] dan semua delivery

[00:10:02.120 – 00:10:03.440] kalau tuan tengok dekat website kami

[00:10:03.440 – 00:10:04.360] Saya boleh share kecepat lagi

[00:10:04.360 – 00:10:05.440] Delivery kita

[00:10:05.440 – 00:10:06.360] Alhamdulillah setakat ni

[00:10:06.360 – 00:10:07.260] Semua on time

[00:10:07.260 – 00:10:08.520] Itu paling risau

[00:10:08.520 – 00:10:09.500] Betul

[00:10:09.500 – 00:10:11.280] Kadang-kadang bayar sewa sahaja je tuan

[00:10:11.280 – 00:10:11.840] Bayar

[00:10:12.380 – 00:10:13.280] Bukan sewa lah

[00:10:13.280 – 00:10:14.420] Bayar monthly bank kan

[00:10:14.420 – 00:10:16.400] Kadang-kadang bayar monthly bank sahaja je tuan

[00:10:16.400 – 00:10:17.640] Bayar 2-3 bulan takde duduk

[00:10:17.640 – 00:10:18.260] Jadi rugilah

[00:10:18.260 – 00:10:19.260] Ya ni ni ni ni

[00:10:19.260 – 00:10:21.160] Lepas tu campak sekali urgency

[00:10:21.160 – 00:10:22.640] By the way minggu ni tuan

[00:10:22.640 – 00:10:24.500] Team kita memang kebetulan available

[00:10:24.500 – 00:10:25.840] Untuk kita nak datang

[00:10:25.840 – 00:10:27.740] Kalau hari Sabtu ni tuan free tak

[00:10:28.340 – 00:10:29.580] Dia tak lama pun tuan

[00:10:29.580 – 00:10:32.520] Kita punya site visit dalam 30-60 minit

[00:10:32.520 – 00:10:35.500] Kita boleh check dulu at least tuan dapat free flow plan

[00:10:35.500 – 00:10:37.840] Ya kita design terus

[00:10:37.840 – 00:10:38.660] Flow plan

[00:10:39.300 – 00:10:40.300] 2D untuk tuan

[00:10:40.300 – 00:10:41.620] At least kalau tak jadi pun tak apa

[00:10:41.620 – 00:10:42.540] Kita dah side visit

[00:10:42.540 – 00:10:45.680] Flow plan yang kita dah plan tu puan boleh je bagi dekat contractor

[00:10:45.680 – 00:10:46.360] Tak ada masalah

[00:10:46.360 – 00:10:47.700] Ha boleh ya

[00:10:47.700 – 00:10:49.180] Okey kita jumpa hari Sabtu

[00:10:49.180 – 00:10:51.300] Contohnya saya whatsapp untuk tahu location kat tuan

[00:10:51.300 – 00:10:52.980] Okey baik terima kasih

[00:10:52.980 – 00:10:55.000] Ha nampak macam tu pula

[00:10:55.000 – 00:10:57.180] So ini adalah dua situasi yang berbeza

[00:10:57.180 – 00:10:58.900] Bukanlah contoh yang paling perfect pun

[00:10:58.900 – 00:11:00.780] Saya betul-betul spontan je tadi guys

[00:11:00.780 – 00:11:02.060] Tapi awak boleh bayangkan lah

[00:11:02.060 – 00:11:03.920] Betapa smoothnya flow

[00:11:03.920 – 00:11:04.680] Si utawa ni

[00:11:04.680 – 00:11:05.860] So ini adalah cara

[00:11:05.860 – 00:11:07.700] Untuk bukan sahaja call

[00:11:07.700 – 00:11:08.260] Bukan eh

[00:11:08.260 – 00:11:09.760] Jumpa customer pun sama

[00:11:10.580 – 00:11:11.220] Waalaikums

[00:11:11.220 – 00:11:12.280] Cik

[00:11:12.280 – 00:11:12.860] Waalaikums cik

[00:11:12.860 – 00:11:13.720] Ya apa khabar

[00:11:13.720 – 00:11:14.160] Sihat

[00:11:14.160 – 00:11:14.800] Eh makcik

[00:11:14.800 – 00:11:15.780] Salam pakcik

[00:11:15.780 – 00:11:16.620] Waalaikums cik

[00:11:16.620 – 00:11:17.620] Ya pakcik

[00:11:17.620 – 00:11:18.240] Apa khabar sihat

[00:11:18.240 – 00:11:19.640] Jam ke tadi jalan

[00:11:19.640 – 00:11:20.880] Itu adalah situation

[00:11:20.880 – 00:11:21.960] Oh

[00:11:21.960 – 00:11:22.860] Okay okay okay

[00:11:22.860 – 00:11:24.140] Itulah saya biasa

[00:11:24.140 – 00:11:25.260] Jalan sana ni ni ni ni

[00:11:25.800 – 00:11:26.440] Dan

[00:11:26.440 – 00:11:26.980] Yelah

[00:11:26.980 – 00:11:27.900] Kalau dekat

[00:11:27.900 – 00:11:29.400] Workshop kita ni kan

[00:11:29.400 – 00:11:30.880] Biasa kereta-kereta kat sini

[00:11:30.880 – 00:11:31.740] Educate

[00:11:31.740 – 00:11:33.820] nampak, so ikut flow ni, barulah

[00:11:33.820 – 00:11:35.640] kita intro, ok, yang

[00:11:35.640 – 00:11:37.500] tuan datang ni nak tanya pasal ni kan, ok

[00:11:37.500 – 00:11:39.800] untuk produk ni sebenarnya, baru intro

[00:11:39.800 – 00:11:41.700] produk, nampak, kita ada ice breaking kat situ

[00:11:42.420 – 00:11:43.600] situation, exaggerate, educate

[00:11:43.600 – 00:11:45.740] so kalau awak ingat benda ni, sebenarnya ingat je

[00:11:45.740 – 00:11:47.800] ok, bila customer datang ni, jangan

[00:11:47.800 – 00:11:49.720] terus menjual, aku nak cuba

[00:11:49.720 – 00:11:51.780] faham situasi dia dulu, borak-borak

[00:11:51.780 – 00:11:53.840] dulu, ok, kalau aku dapat pinpoint

[00:11:53.840 – 00:11:55.700] dia, tahu masalah pasal kereta

[00:11:55.700 – 00:11:57.740] ke, masalah pasal anak dia punya speech delay

[00:11:57.740 – 00:11:59.020] aku nak cuba

[00:11:59.020 – 00:12:01.440] exaggerate sikit, Assalamualaikum, ya

[00:12:01.440 – 00:12:01.960] Puan Aini

[00:12:01.960 – 00:12:02.900] Berkabar sihat

[00:12:02.900 – 00:12:03.500] Bagaimana tadi

[00:12:03.500 – 00:12:04.000] Oh

[00:12:04.000 – 00:12:04.800] Hai dik

[00:12:04.800 – 00:12:05.480] Umum berapa ni

[00:12:05.480 – 00:12:06.780] Oh ya ke

[00:12:06.780 – 00:12:07.460] Oh

[00:12:07.460 – 00:12:08.920] Oh dia ada ni

[00:12:08.920 – 00:12:09.240] Yeah

[00:12:09.240 – 00:12:09.720] Okay

[00:12:09.720 – 00:12:10.760] Itulah kadang-kadang

[00:12:10.760 – 00:12:12.160] Bila budak ada penyakit

[00:12:12.160 – 00:12:12.500] Macam

[00:12:12.500 – 00:12:13.700] Dia pelat ni

[00:12:13.700 – 00:12:14.420] Kadang-kadang benda ni

[00:12:14.420 – 00:12:14.980] Boleh impact

[00:12:14.980 – 00:12:15.440] Blah-blah

[00:12:15.440 – 00:12:16.360] Betul

[00:12:16.360 – 00:12:16.720] Sebab tu

[00:12:16.720 – 00:12:17.580] Kalau puan tengok

[00:12:17.580 – 00:12:18.580] Ni saya share sikit

[00:12:18.580 – 00:12:19.080] Case tadi

[00:12:19.080 – 00:12:20.120] Macam

[00:12:20.120 – 00:12:21.280] Ada satu case ni

[00:12:21.280 – 00:12:22.080] Yang mana budak ni

[00:12:22.080 – 00:12:22.360] Nampak

[00:12:22.360 – 00:12:23.200] Saya educate customer

[00:12:23.200 – 00:12:24.120] Lepas tu baru

[00:12:24.120 – 00:12:24.960] Ya dekat sini

[00:12:24.960 – 00:12:25.700] Kita ada package

[00:12:25.700 – 00:12:26.420] Contoh macam

[00:12:26.420 – 00:12:27.060] Kalau katalah

[00:12:27.060 – 00:12:27.720] Anak kita

[00:12:27.720 – 00:12:28.500] Try buat treatment

[00:12:28.500 – 00:12:29.520] Ada case

[00:12:29.520 – 00:12:30.360] Kita detect

[00:12:30.360 – 00:12:30.840] Speech delay

[00:12:30.840 – 00:12:31.360] Dan sebagainya

[00:12:31.360 – 00:12:33.060] Kita akan buat bla bla bla

[00:12:33.060 – 00:12:33.500] Nampak?

[00:12:33.620 – 00:12:34.960] Lepas tu intro product

[00:12:34.960 – 00:12:36.540] Dan yang paling best lah

[00:12:36.540 – 00:12:38.080] Kenapa banyak orang ambil

[00:12:38.080 – 00:12:39.600] Dengan adib care

[00:12:39.600 – 00:12:40.120] Contohnya

[00:12:40.120 – 00:12:40.600] Kita punya

[00:12:40.600 – 00:12:41.600] Keeps care ke

[00:12:41.600 – 00:12:42.540] Sebab

[00:12:42.540 – 00:12:43.420] Bla bla bla bla

[00:12:43.420 – 00:12:44.920] Ya dan

[00:12:44.920 – 00:12:45.660] Kalau tak tengok

[00:12:45.660 – 00:12:46.520] Yang ni memang sesuai

[00:12:46.520 – 00:12:47.860] Kita ada 3 jenis golongan peri

[00:12:47.860 – 00:12:48.500] Yang datang kat sini

[00:12:48.500 – 00:12:49.500] Macam tuan ni

[00:12:49.500 – 00:12:50.380] Saya rasa mungkin kategori

[00:12:50.380 – 00:12:50.960] Yang tengah kot

[00:12:50.960 – 00:12:51.580] Maksudnya yang

[00:12:51.580 – 00:12:52.520] Mungkin busy

[00:12:52.520 – 00:12:54.420] Kita boleh slot in kan masa

[00:12:54.420 – 00:12:55.600] Kita dah buat

[00:12:55.600 – 00:12:56.780] Dan element trust pun

[00:12:56.780 – 00:12:57.400] Puan ini adalah

[00:12:57.400 – 00:12:58.540] So that's why

[00:12:58.540 – 00:12:59.460] Benda ni semua kena

[00:12:59.460 – 00:13:00.380] Stand by siap-siap

[00:13:00.380 – 00:13:00.900] Kalau

[00:13:01.380 – 00:13:03.400] offline, kita namakan sebagai

[00:13:03.400 – 00:13:05.200] closing kit. Kalau call,

[00:13:05.340 – 00:13:06.420] kita panggil sebagai sales

[00:13:07.360 – 00:13:09.120] call kit. Kalau zoom,

[00:13:09.260 – 00:13:11.080] kita panggil sebagai mungkin slide presentation.

[00:13:11.640 – 00:13:13.260] So, ikut flow ni so that anda

[00:13:13.260 – 00:13:14.900] tak terlepas. Especially kat mana tu?

[00:13:15.280 – 00:13:17.260] Trust, offer, urgency. Ini benda

[00:13:17.260 – 00:13:18.360] yang paling penting.

[00:13:20.080 – 00:13:21.340] Kalau benda lain nak skip,

[00:13:21.420 – 00:13:22.920] saya okay lagi lah. Tapi, trust.

[00:13:23.140 – 00:13:24.900] Takkan tak ada trust, takkan tak ada testimoni,

[00:13:25.100 – 00:13:27.480] takkan tak present result, takkan tak ada offer,

[00:13:27.600 – 00:13:29.300] takkan tak ada offer menarik, takkan tak ada urgency

[00:13:29.300 – 00:13:31.300] Macam mana nak close sekarang ke nak bayar esok

[00:13:31.300 – 00:13:32.340] Bayar lusa bayar tahun depan

[00:13:32.340 – 00:13:35.200] So guys, ini adalah seni untuk closing

[00:13:35.200 – 00:13:36.660] Kalau anda tengok video ni

[00:13:36.660 – 00:13:38.780] Tapi tak tengok video yang sebelum ni pasal closing hybrid

[00:13:38.780 – 00:13:39.320] Kena tengok

[00:13:39.320 – 00:13:41.120] Sebab ini adalah kesinambungan

[00:13:41.120 – 00:13:42.560] Daripada kita dah set

[00:13:42.560 – 00:13:43.840] Dah dapatkan permission

[00:13:43.840 – 00:13:46.160] Nak call, nak appointment, nak jumpa apa semua

[00:13:46.160 – 00:13:47.140] Kita akan gunakan

[00:13:47.140 – 00:13:48.500] Technique closing

[00:13:48.500 – 00:13:50.220] See you toa

[00:13:50.220 – 00:13:52.860] Walaupun nampak kat sini saya tunjuk untuk call

[00:13:52.860 – 00:13:55.180] Sebenarnya benda ni apply untuk almost semua benda

[00:13:55.180 – 00:13:57.720] Sebab flow ni adalah flow emosi customer

[00:13:57.720 – 00:14:03.560] Tak kisahlah waktu call, waktu zoom, waktu appointment, waktu jumpa daripada depan ke tak kisahlah

[00:14:03.560 – 00:14:05.880] Ini adalah general rule

[00:14:05.880 – 00:14:07.120] So itu sahaja untuk video kali ni

[00:14:07.120 – 00:14:09.140] Tahniah kalau tengok video yang panjang ni

[00:14:09.140 – 00:14:11.180] Kita jumpa dalam video yang seterusnya