Example Part 3 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:20] Contoh yang seterusnya untuk Teknik Closing Hybrid. Untuk contoh yang seterusnya ni, saya nak start daripada kosong dan saya nak buat untuk Agent Property. Saya nak ambil untuk, ni lah, Insurance lah, Insurance eh. Agent Takaful. Banyak orang request ni. Boleh lah, kita buat Takaful lah. [semak: uncertain words] [00:00:20–00:00:21] Okay, so [semak: uncertain words] [00:00:22–00:00:23] Untuk projek agent takaful ni [semak: uncertain words] [00:00:23–00:00:24] Kita kena faham [semak: uncertain words] [00:00:24–00:00:26] Sebelum ni kita ada belajar dah [semak: uncertain words] [00:00:26–00:00:27] Example-example sebelum ni kan [00:00:27–00:00:29] Dia ada step-step semua ni [00:00:29–00:00:31] So, saya nak buat secara [00:00:31–00:00:32] Spontan [00:00:32–00:00:33] Saya tak pernah jadi agent takaful [00:00:33–00:00:35] Ambil takaful pernah lah [00:00:35–00:00:37] Tapi jadi agent takaful tak pernah [00:00:37–00:00:39] So, ayat first ni [00:00:39–00:00:40] Biasanya kita nak letakkan dream [00:00:40–00:00:41] Ataupun solution [00:00:41–00:00:42] So, apa impian dia? [00:00:43–00:00:44] Berminat [00:00:50–00:00:51] Berminat [00:00:53–00:00:54] pelindungan [00:00:54–00:00:55] berminat [00:00:55–00:00:58] family protection, apa impian dia [00:01:00–00:01:01] family [00:01:02–00:01:03] berminat [00:01:03–00:01:05] insuran keluarga [00:01:05–00:01:06] berminat [00:01:08–00:01:10] insuran, macam ni je insuran [semak: uncertain words] [00:01:11–00:01:12] berminat [00:01:12–00:01:13] takaful keluarga [00:01:13–00:01:15] insuran lah eh [semak: uncertain words] [00:01:15–00:01:16] takaful lah [00:01:18–00:01:19] takaful [00:01:19–00:01:21] keluarga [00:01:21–00:01:23] berminat takaful [00:01:24–00:01:25] keluarga [00:01:26–00:01:28] berminat pelindungan takaful keluarga [00:01:28–00:01:35] contoh macam ni lah ayat dia [00:01:35–00:01:37] ayat ni tak payah panjang sangat, dia dalam 3 perkataan [semak: number or amount] [00:01:37–00:01:39] 4 perkataan, berminat [semak: number or amount] [00:01:39–00:01:40] pelindungan takaful [00:01:41–00:01:43] keluarga contohnya, dia send [00:01:43–00:01:45] whatsapp kita, so kita pun intro [00:01:45–00:01:47] daripada kita, salam [semak: uncertain words] [00:01:47–00:01:49] nama saya Adib [00:01:49–00:01:50] dari HQ [00:01:50–00:01:51] ambil [semak: uncertain words] [00:01:53–00:01:54] apa nama brand [00:01:55–00:01:56] AIA lah eh, senang fikir [semak: uncertain words] [00:01:56–00:01:59] AIA, takkan full [00:02:00–00:02:01] daripada HQ [00:02:03–00:02:04] daripada [00:02:05–00:02:05] Adib [00:02:05–00:02:07] license, apa, kalau apa [semak: uncertain words] [00:02:09–00:02:10] certified [00:02:11–00:02:13] license lah, dia panggil certified ke [semak: uncertain words] [00:02:13–00:02:14] license lah, saya Adib [semak: uncertain words] [00:02:14–00:02:15] dari [00:02:17–00:02:17] certified [00:02:20–00:02:20] eh [semak: uncertain words] [00:02:22–00:02:22] betul eh [semak: uncertain words] [00:02:25–00:02:26] Certified [semak: uncertain words] [00:02:26–00:02:28] Yelah kita nak nama sebenar dia [00:02:28–00:02:29] Tak nak over claim pula [semak: uncertain words] [00:02:33–00:02:33] Certified [00:02:33–00:02:35] AIA planner [semak: uncertain words] [00:02:37–00:02:38] Takafu planner [00:02:42–00:02:43] Certified tak boleh [semak: uncertain words] [00:02:44–00:02:45] Tiba pasal [00:02:45–00:02:46] Financial lah [semak: uncertain words] [00:02:47–00:02:49] Salam saya Adib certified AIA [semak: uncertain words] [00:02:49–00:02:50] Takafu planner [00:02:52–00:02:53] Certified ke license [00:02:56–00:02:56] Certified [00:02:57–00:03:00] So, step pertama ni guys [semak: uncertain words] [00:03:00–00:03:02] Apa yang kita nak buat, kita sebenarnya nak gunakan [semak: uncertain words] [00:03:02–00:03:03] Bendalah ni [00:03:03–00:03:06] Kita nak masukkan dua elemen ni [00:03:06–00:03:08] Elemen pertama tu [00:03:08–00:03:09] Customer dia dah bagilah [semak: uncertain words] [00:03:09–00:03:11] Itu dipanggil sebagai ayat pretext [00:03:12–00:03:13] Alamak, hilang pula tajuk [00:03:14–00:03:16] Panggil sebagai ayat [00:03:16–00:03:17] Pretext [00:03:17–00:03:19] Ayat pretext ni adalah ayat yang mula-mula [00:03:19–00:03:20] Sekali customer send whatsapp [00:03:20–00:03:22] So, yang tu kita kena set sendirilah [00:03:22–00:03:24] Dan ayat pretext ni kena hati-hati [00:03:24–00:03:26] Jangan keras sangat, jangan terlampau memaksa [00:03:26–00:03:28] Dia kena like-like, simple-simple [semak: uncertain words] [00:03:28–00:03:30] So, ada orang tak takut nak tekan button send [semak: uncertain words] [00:03:30–00:03:32] So, kita dah settle ayat intro [00:03:32–00:03:34] So, sekarang ni kita nak buat terus [00:03:34–00:03:36] Ask problem dan give reason [00:03:36–00:03:39] Macam example sebelum ni, tolong tengok [00:03:39–00:03:40] Yang kali ni saya tak nak explain detail sangat [00:03:40–00:03:41] Saya nak terus go through pada script [semak: uncertain words] [00:03:41–00:03:44] Kalau awak tak mahir lagi, tolong tengok [semak: uncertain words] [00:03:44–00:03:45] Example yang sebelum ni [00:03:46–00:03:48] Ask problem and give reason [00:03:48–00:03:50] Kita pun nak tanyalah apa masalah dia [00:03:50–00:03:51] Dan kita bagi sebab [00:03:51–00:03:53] Sebab nak tanya soalan ni ada banyak jenis [00:03:53–00:03:55] Kita nak guna teknik yang [00:03:55–00:03:57] berbeza sikit lah. [00:03:57–00:03:59] Kita ambil teknik-teknik tadi. [semak: uncertain words] [00:04:01–00:04:02] Teknik tanya soalan. [00:04:03–00:04:04] Teknik tanya soalan. [00:04:05–00:04:05] Ni dia. [semak: uncertain words] [00:04:06–00:04:07] Kita pakai nombor 4 jugalah. [semak: number or amount] [00:04:08–00:04:09] Ataupun kita nak pakai 2. [semak: number or amount] [00:04:09–00:04:10] Kita tengok. Kita cuba dulu. [semak: uncertain words] [00:04:14–00:04:15] Family berapa ramai? [semak: uncertain words] [00:04:19–00:04:20] Berapa ramai [00:04:22–00:04:22] sebab [semak: uncertain words] [00:04:23–00:04:24] saya [00:04:25–00:04:26] boleh guide [00:04:29–00:04:31] perlindungan yang sesuai. Guide [00:04:33–00:04:34] pelan yang sesuai [semak: uncertain words] [00:04:36–00:04:36] sebab [semak: uncertain words] [00:04:37–00:04:38] takut tak sesuai [00:04:43–00:04:44] dia kadang-kadang kan [00:04:44–00:04:46] rejection create desire, ni katalah kita nak try [00:04:46–00:04:48] sebab takut tak sesuai [00:04:51–00:04:52] dia ni, yang part ni [semak: uncertain words] [00:04:52–00:04:54] awak boleh curai guna, kalau jadi [semak: uncertain words] [00:04:54–00:04:56] jadilah, kalau tak ada, orang tak ada [semak: uncertain words] [00:04:56–00:04:58] family berapa ramai ya, sebab [semak: uncertain words] [00:04:58–00:04:59] takut tak sesuai [00:04:59–00:05:02] dia macam, oh boleh tak sesuai eh [00:05:02–00:05:04] kalau tiga orang sesuai tak [00:05:04–00:05:05] dia kena kan [semak: uncertain words] [00:05:05–00:05:07] oh 3 orang sesuai [semak: uncertain words, number or amount] [00:05:07–00:05:08] ni sahaja je nak pancing [semak: uncertain words] [00:05:09–00:05:11] takut tak sesuai, ni boleh cuba [00:05:11–00:05:13] sebab takut kurang [00:05:13–00:05:15] sesuai, takut tak sesuai tu [00:05:15–00:05:16] kita murnikan sikit lah [00:05:17–00:05:19] takut kurang sesuai [00:05:19–00:05:21] ok, yang ni awak boleh try [semak: uncertain words] [00:05:21–00:05:23] pakai, tapi untuk selamatkan example ni [00:05:23–00:05:25] saya nak tak pakai lah, siapa nak pakai [00:05:25–00:05:27] yang tu boleh cuba, ok family berperamai [semak: uncertain words] [00:05:28–00:05:28] sebab [00:05:32–00:05:33] ada [00:05:35–00:05:36] sebab [00:05:37–00:05:38] coverage [00:05:40–00:05:40] coverage [semak: uncertain words] [00:05:42–00:05:42] sebab [00:05:45–00:05:47] sebab ada 3, 2 [semak: number or amount] [00:05:47–00:05:49] saya kalau boleh kan, kita tak nak masuk kat plan [semak: uncertain words] [00:05:49–00:05:51] sangat lah kat sini, nanti kalau kita [00:05:51–00:05:53] dah masuk dekat intro, sebab intro ni kita [00:05:53–00:05:55] nak macam like-like je, currently [semak: uncertain words] [00:05:55–00:05:56] berapa ramai je [semak: uncertain words] [00:05:57–00:05:59] kita tak nak macam bila [00:05:59–00:06:01] katalah kita cakap, sebab saya boleh suggest [semak: uncertain words] [00:06:01–00:06:03] plan yang sesuai, walaupun kita boleh [00:06:04–00:06:05] sebab saya boleh [semak: uncertain words] [00:06:05–00:06:06] suggest [semak: uncertain words] [00:06:08–00:06:09] plan yang sesuai [00:06:10–00:06:11] dia macam dah terlampau [semak: uncertain words] [00:06:11–00:06:13] hard sell lah, macam alamak, aku nak tertanya je [semak: uncertain words] [00:06:13–00:06:15] bukan nak beli sekarang, so kalau [00:06:15–00:06:16] family pun ramai [00:06:20–00:06:21] ada anak kecil [semak: uncertain words] [00:06:21–00:06:23] tak? ada baby [00:06:23–00:06:25] ada anak kecil tak? mungkin kita [semak: uncertain words] [00:06:25–00:06:25] tanya 2 soalan [semak: uncertain words, number or amount] [00:06:27–00:06:28] ada anak soalan lah, ada anak kecil [00:06:28–00:06:31] yang ni pun ok juga [semak: uncertain words] [00:06:32–00:06:32] family pun ramai [00:06:33–00:06:34] ada anak kecil tak? [00:06:35–00:06:36] ni pun ok [00:06:37–00:06:38] ataupun kalau kita nak guna sebab [semak: uncertain words] [00:06:38–00:06:40] juga, family berperamai ya [semak: uncertain words] [00:06:40–00:06:41] sebab [00:06:43–00:06:44] kita boleh [00:06:44–00:06:45] set [00:06:46–00:06:48] coverage, kita cakap pasal benefit lah [00:06:48–00:06:50] apa benefit? benefit insurance [semak: uncertain words] [00:06:50–00:06:54] apa? income protection [00:06:54–00:06:56] income protection [00:06:57–00:06:58] ok, kita boleh set [semak: uncertain words] [00:06:58–00:07:00] income protection [00:07:00–00:07:06] yang sesuai, protect [00:07:06–00:07:08] macam mana? macam ni je protection [semak: uncertain words] [00:07:12–00:07:13] sebab [semak: uncertain words] [00:07:14–00:07:15] kita boleh [00:07:15–00:07:18] Set income protection sesuai [semak: uncertain words] [00:07:18–00:07:19] Dengan commitment [00:07:21–00:07:22] Tambah sikit [00:07:23–00:07:24] Dengan keperluan [00:07:25–00:07:28] Dengan risiko anak-anak yang melompak-lompak terkatil [semak: uncertain words] [00:07:28–00:07:30] Dengan keperluan [00:07:33–00:07:33] Macam ni lah [semak: uncertain words] [00:07:35–00:07:38] Sebab kita boleh set income protection sesuai dengan keperluan [semak: uncertain words] [00:07:38–00:07:40] Awak kena tahu [00:07:40–00:07:41] Saya tak pernah buat insuran [semak: uncertain words] [00:07:41–00:07:42] Jadi otak saya fresh [00:07:42–00:07:44] Saya tak tahu ayat yang biasa awak guna apa [semak: uncertain words] [00:07:44–00:07:47] Kalau ayat ni lari jauh sangat [00:07:47–00:07:48] Saya minta maaf [00:07:48–00:07:49] kena check balik dengan product knowledge [semak: uncertain words] [00:07:50–00:07:51] ok, salam saya Adib [semak: uncertain words] [00:07:51–00:07:53] certified AIA Takaful Planner [00:07:53–00:07:55] Planner pun ramai ya, sebab kita boleh [semak: uncertain words] [00:07:55–00:07:57] sebab kita boleh set income protection [00:07:57–00:07:59] sesuai, habislah step pertama [00:08:00–00:08:01] ok, lepas tu [00:08:01–00:08:03] dia pun borak-borak kita, dia kata [semak: uncertain words] [00:08:04–00:08:05] contoh ayat dia [00:08:05–00:08:10] biasa dia cakap apa, saya [00:08:12–00:08:13] anak dua orang [semak: uncertain words] [00:08:13–00:08:17] anak dua orang [00:08:17–00:08:19] dua orang je, betul lah [semak: uncertain words] [00:08:19–00:08:21] dia ni pun tanda yang tak pernah friendly, buat macam ni [semak: uncertain words] [00:08:21–00:08:23] saya anak dua orang je [00:08:24–00:08:26] ok, so [semak: uncertain words] [00:08:26–00:08:27] kita pun respon [semak: uncertain words] [00:08:28–00:08:30] ok, apa yang kita nak reply ni guys, kita nak [00:08:30–00:08:32] ikut skrip yang sama [semak: uncertain words] [00:08:32–00:08:34] skrip yang sama, maksudnya kita dah masuk dekat step [00:08:34–00:08:36] nombor 2, pasal [semak: uncertain words, number or amount] [00:08:36–00:08:37] element trust [00:08:39–00:08:40] oh, panjang [00:08:40–00:08:45] element trust [semak: uncertain words] [00:08:45–00:08:47] ok, element trust ni, kita nak [semak: uncertain words] [00:08:47–00:08:49] respon macam biasa, mula-mula [00:08:49–00:08:51] lepas tu kita nak terus create trust [00:08:52–00:08:53] dan step nombor 2 ni [semak: uncertain words, number or amount] [00:08:53–00:08:54] kita akan ulang, ulang, ulang, ulang [00:08:54–00:08:56] Banyak kali [00:08:56–00:08:57] Ok, jangan kita cuba [semak: uncertain words] [00:08:58–00:09:00] So, saya ada anak dua orang je [00:09:00–00:09:01] Kita pun reply [00:09:04–00:09:06] Oh, saya dua orang je [semak: uncertain words] [00:09:06–00:09:08] Saya ada, saya anak dua orang je [00:09:11–00:09:12] Dia pun masuk lah [00:09:12–00:09:13] Alamak, hilang pulak lah [00:09:16–00:09:17] Ok, so [00:09:20–00:09:22] I see, contohnya [00:09:23–00:09:24] Baik, apa boleh? Baik [semak: uncertain words] [00:09:26–00:09:27] Sesuai sangat tu [00:09:28–00:09:29] Sangat tu [00:09:30–00:09:31] Kalau set [00:09:31–00:09:34] Sengah-sengah tu [semak: low segment confidence, uncertain words] [00:09:37–00:09:38] Kalau [semak: low segment confidence] [00:09:38–00:09:43] Sesuai sangat tu dengan [semak: low segment confidence, uncertain words] [00:09:43–00:09:45] sesuai sangat tu [semak: low segment confidence] [00:09:45–00:09:46] dengan [semak: low segment confidence, uncertain words] [00:09:48–00:09:49] AIA [semak: low segment confidence] [00:09:49–00:09:50] takaful [semak: low segment confidence] [00:09:52–00:09:55] Sebab ada [semak: low segment confidence] [00:09:55–00:09:57] Coverage [semak: low segment confidence, uncertain words] [00:09:57–00:09:58] Up to [semak: low segment confidence, uncertain words] [00:10:02–00:10:04] One million [semak: low segment confidence, uncertain words] [00:10:08–00:10:09] Untuk [semak: low segment confidence] [00:10:11–00:10:13] Untuk [semak: low segment confidence] [00:10:15–00:10:16] Untuk family plan [semak: uncertain words] [00:10:16–00:10:21] So apa yang kita buat [semak: uncertain words] [00:10:21–00:10:22] Sebenarnya kita tengah [00:10:22–00:10:25] Reply dan wujudkan trust [semak: uncertain words] [00:10:25–00:10:26] Kita reply [00:10:26–00:10:27] Kita wujudkan trust [semak: uncertain words] [00:10:28–00:10:29] RM [00:10:30–00:10:31] Up to 1 juta [semak: uncertain words, number or amount] [00:10:32–00:10:34] Nanti dia tak faham pula [semak: uncertain words] [00:10:34–00:10:35] 1M tu apa tu formula [semak: uncertain words, number or amount] [00:10:35–00:10:38] Up to 1 juta [semak: uncertain words, number or amount] [00:10:38–00:10:39] Untuk family plan [00:10:40–00:10:41] USP kita campak lah [00:10:41–00:10:42] USP [00:10:43–00:10:44] USP produk ni [semak: uncertain words] [00:10:44–00:10:46] kita campak [semak: uncertain words] [00:10:46–00:10:46] ok ni [semak: uncertain words] [00:10:49–00:10:49] pelan [00:10:51–00:10:52] package [00:10:53–00:10:54] AIA [00:10:55–00:10:56] legacy [00:10:56–00:10:56] contohnya [00:10:57–00:10:58] ok [00:10:58–00:10:59] bantai lah [00:10:59–00:11:00] pun ada [00:11:02–00:11:02] protection [00:11:03–00:11:05] bla bla bla [00:11:05–00:11:06] bla bla bla [00:11:07–00:11:09] mana kita tahu kan [semak: uncertain words] [00:11:09–00:11:11] apa coverage apa benda awak bagilah [00:11:11–00:11:12] ayat sikit kan [00:11:13–00:11:13] contohnya [00:11:14–00:11:15] medical [00:11:15–00:11:15] apa-apa benda [00:11:15–00:11:16] siapa tak tahulah [semak: uncertain words] [00:11:16–00:11:17] insurance ni kan [semak: uncertain words] [00:11:17–00:11:18] sebab tu kena ambil lesin kan [semak: uncertain words] [00:11:18–00:11:18] dia benda ni [00:11:18–00:11:19] produk yang [00:11:19–00:11:21] bukan senang kan nak jual [semak: uncertain words] [00:11:21–00:11:22] so kita list kan dulu [semak: uncertain words] [00:11:22–00:11:23] saya kalau boleh kan [00:11:23–00:11:24] saya tak suka awak [00:11:24–00:11:25] terus bagi pdf tau [semak: uncertain words] [00:11:25–00:11:26] kalau boleh bagi yang sesimpul macam ni [00:11:26–00:11:27] yang dia senang baca [00:11:27–00:11:29] apa yang ada dalam package ni [00:11:29–00:11:31] lepas kita dah list kan [00:11:32–00:11:33] kita buat lah [semak: uncertain words] [00:11:33–00:11:33] protection [00:11:34–00:11:34] up [00:11:35–00:11:35] to [00:11:36–00:11:37] 1M [semak: number or amount] [00:11:38–00:11:39] 1M [semak: number or amount] [00:11:39–00:11:39] 1M [semak: number or amount] [00:11:39–00:11:41] 1 million [semak: uncertain words, number or amount] [00:11:41–00:11:41] ok, last 10 million [semak: uncertain words, number or amount] [00:11:41–00:11:43] 1 million [semak: uncertain words, number or amount] [00:11:43–00:11:46] lepas tu ada [00:11:47–00:11:48] hospitalization [00:11:51–00:11:53] RM300 [semak: number or amount] [00:11:53–00:11:55] 200 per day [semak: number or amount] [00:11:56–00:11:59] medical [00:11:59–00:12:00] ha? [semak: uncertain words] [00:12:02–00:12:02] zero [00:12:02–00:12:04] deposit [00:12:05–00:12:06] policy [00:12:07–00:12:08] lepas tu [semak: uncertain words] [00:12:11–00:12:12] apa [semak: uncertain words] [00:12:12–00:12:13] Apa lah [semak: uncertain words] [00:12:14–00:12:15] Travel insurance [semak: uncertain words] [00:12:15–00:12:16] Ata lah [semak: uncertain words] [00:12:16–00:12:17] Saya pun tak tahu benda [semak: uncertain words] [00:12:17–00:12:19] Lepas tu [00:12:20–00:12:21] Life [00:12:22–00:12:23] Life [semak: uncertain words] [00:12:23–00:12:25] Critical illness [semak: uncertain words] [00:12:25–00:12:26] Benda lah [00:12:33–00:12:34] Illness [00:12:34–00:12:35] Tak ni je illness [semak: uncertain words] [00:12:35–00:12:36] Illness [00:12:36–00:12:37] RM300K [semak: number or amount] [00:12:38–00:12:39] Dah [00:12:43–00:12:44] Contoh lah kan [semak: uncertain words] [00:12:44–00:12:46] So ini USP [00:12:46–00:12:47] Campak terus [00:12:47–00:12:48] Ini bagi PDF macam nak baca kan [semak: uncertain words] [00:12:48–00:12:50] Memanglah bagi pdf [semak: uncertain words] [00:12:50–00:12:51] Dia bagi pdf yang jenis talk [semak: uncertain words] [00:12:51–00:12:52] Macam flyers tu [00:12:53–00:12:54] Yang tau kan [semak: uncertain words] [00:12:54–00:12:57] Dia bagi buku [00:12:57–00:12:59] Aduh jam betul lah [semak: uncertain words] [00:12:59–00:13:00] Kita dah lah noob [semak: uncertain words] [00:13:00–00:13:01] Janganlah buat macam tu kan [semak: uncertain words] [00:13:01–00:13:03] Anggap lah customer ni zero [00:13:03–00:13:03] Okay [semak: uncertain words] [00:13:03–00:13:05] Lepas tu awak dah bagikan list ni [00:13:05–00:13:06] Lepas tu masukkan gambar seketul [00:13:06–00:13:08] Okay bagilah media [00:13:08–00:13:09] Video ke apa ke kan [00:13:09–00:13:11] Kalau gambar ni jangan bagi gambar yang [semak: uncertain words] [00:13:11–00:13:14] Ni bagi gambar yang sesuai untuk dibaca dalam phone [semak: uncertain words] [00:13:14–00:13:16] Bukanlah poster yang awak pergi post kat facebook [semak: uncertain words] [00:13:16–00:13:17] Semua tu bagi proper [semak: uncertain words] [00:13:19–00:13:20] gambar untuk [00:13:20–00:13:22] pelan ni ke ataupun dia gambar [00:13:22–00:13:24] ni biasa dia kena backup apa yang kita send [00:13:24–00:13:24] kat atas [00:13:25–00:13:28] ok lepas tu kita pun sambung lah ayat lagi [semak: uncertain words] [00:13:28–00:13:28] kat bawah ni [00:13:29–00:13:32] ayat kita kat bawah ni last kita nak tutup dia [00:13:32–00:13:34] dengan ask problem [00:13:35–00:13:36] ok ask problem [00:13:37–00:13:38] kita pun [00:13:41–00:13:42] ok ask problem [semak: uncertain words] [00:13:42–00:13:44] ok ask problem [00:13:46–00:13:48] kita pun sambung lah balik [00:13:48–00:13:49] ok, apa lagi kita nak tahu [semak: uncertain words] [00:13:49–00:13:50] sebab sebenarnya [00:13:50–00:13:53] saya nak awak borak dengan dia [00:13:54–00:13:55] menghampiri closing [00:13:55–00:13:56] ok, apa maksud closing [semak: uncertain words] [00:13:57–00:13:59] bila awak nak buat quotation, mesti awak perlukan info [00:14:03–00:14:05] bila awak nak buat quotation kan, macam tak silap saya [00:14:06–00:14:08] kalau quotation insurance ni, dia perlukan [00:14:10–00:14:11] nama [00:14:11–00:14:13] apa lah, dia perlukan beberapa info kan [semak: uncertain words] [00:14:13–00:14:14] dia perlukan nama [00:14:16–00:14:17] yes, rokok [semak: uncertain words] [00:14:17–00:14:19] kerja apa, dia nak tahu [00:14:19–00:14:20] kerja risiko ke tak [00:14:20–00:14:22] pernah sakit [semak: uncertain words] [00:14:22–00:14:27] ini kita panggil, awak boleh buat [00:14:27–00:14:28] satu exercise benda ni [00:14:28–00:14:30] namakan dia sebagai [00:14:37–00:14:38] compulsory [00:14:38–00:14:40] question, soalan wajib [00:14:40–00:14:42] ini bukan sahaja buat [semak: uncertain words] [00:14:42–00:14:44] ini memang awak terpaksa minta untuk [semak: uncertain words] [00:14:44–00:14:45] nak code harga, compulsory [00:14:45–00:14:47] must ask question [00:14:48–00:14:50] kita tuliskan lah, nama [semak: uncertain words] [00:14:50–00:14:51] lagi [00:14:51–00:14:53] rokok ke tak [semak: uncertain words] [00:14:54–00:14:55] haa umur [semak: uncertain words] [00:14:55–00:14:59] pernah sakit [00:15:00–00:15:02] umur [00:15:02–00:15:06] masuk hospital [semak: uncertain words] [00:15:07–00:15:09] apa mereka check up [semak: uncertain words] [00:15:11–00:15:12] check up [00:15:12–00:15:14] frequency eh [semak: uncertain words] [00:15:16–00:15:18] oh ok ok ok [00:15:18–00:15:19] ada mereka check up ke [semak: uncertain words] [00:15:19–00:15:20] lagi apa ke [semak: uncertain words] [00:15:22–00:15:23] income [semak: uncertain words] [00:15:23–00:15:25] income dapat mana kerja apa [semak: uncertain words] [00:15:25–00:15:27] ada kan kerja kan [semak: uncertain words] [00:15:29–00:15:31] oh ok lah [semak: uncertain words] [00:15:31–00:15:34] high risk [semak: uncertain words] [00:15:34–00:15:36] high risk job ke kan [semak: uncertain words] [00:15:36–00:15:39] ni dia nak tahu kan, kerja apa [semak: uncertain words] [00:15:40–00:15:40] kerja apa [00:15:40–00:15:42] welding bawah tanah, tak payah [00:15:42–00:15:44] tuan ganda-ganda, tuan yang cikgu pasal [semak: uncertain words] [00:15:46–00:15:47] so katalah [00:15:47–00:15:49] kita dah tahu ini adalah kita punya [00:15:49–00:15:51] compulsory question, so jangan lari [00:15:51–00:15:53] daripada skrip, bila awak borat dengan customer [00:15:53–00:15:54] stay daripada point ni [00:15:54–00:15:56] so sekarang awak dah tahu dah, dia ada anak dua orang [semak: uncertain words] [00:15:58–00:15:59] so kita nak tahu [00:15:59–00:16:00] nama, umur [00:16:00–00:16:02] lepas tu jumlah [00:16:03–00:16:04] tanggungan kan, family kan [00:16:04–00:16:10] Ni saya tak tahu, saya tak pernah ambil exam apa-apa [semak: uncertain words] [00:16:10–00:16:11] So minta maaf lah kalau salah [semak: uncertain words] [00:16:11–00:16:14] So kita tanya lah, kita nak tanya pasal apa [semak: uncertain words] [00:16:15–00:16:16] Kerja lah, kita nak tanya pasal kerja lah pula [00:16:18–00:16:19] Kerja apa ya tuan [semak: uncertain words] [00:16:19–00:16:20] Apa ya [semak: uncertain words] [00:16:23–00:16:24] Kerja apa ya [00:16:24–00:16:26] Kerja dalam bidang apa [00:16:26–00:16:28] Kerja dalam bidang apa ya [00:16:36–00:16:37] Government atas swasta [00:16:37–00:16:38] Kita bagi pilihan lah [semak: uncertain words] [00:16:40–00:16:41] Government atas swasta [00:16:47–00:16:48] Bidang apa ya [00:16:48–00:16:49] Government atau swasta [semak: uncertain words] [00:16:49–00:16:51] So settle [semak: uncertain words] [00:16:51–00:16:53] Kita bertanya lah soalan macam ni [semak: uncertain words] [00:16:53–00:16:56] Jadi kita send kat dia [00:16:57–00:16:58] So kalau kita tengok [00:16:58–00:16:59] Daripada skrip ni [00:16:59–00:17:02] Kita tak nak matikan perbualan [00:17:02–00:17:03] Dan kalau awak faham balik [00:17:03–00:17:07] Teknik closing untuk hybrid ni [semak: uncertain words] [00:17:07–00:17:08] Dia kena borak banyak kali [00:17:08–00:17:10] Repeat dekat trust phase ni [00:17:11–00:17:12] Berkali-kali [00:17:12–00:17:13] Mengikut harga [00:17:13–00:17:15] Lagi mahal harga, lagi banyak kali kita borak [00:17:15–00:17:18] Contoh, dalam situasi ni [00:17:18–00:17:20] kita kena borak lah [semak: uncertain words] [00:17:20–00:17:21] dia pun reply [semak: uncertain words] [00:17:21–00:17:21] ok [semak: uncertain words] [00:17:21–00:17:23] panjang nak buat macam apa ni [00:17:23–00:17:25] dia buat yang saya termampu je lah eh [semak: uncertain words] [00:17:25–00:17:27] contoh dia kata [00:17:30–00:17:30] swasta [semak: uncertain words] [00:17:34–00:17:35] customer service [00:17:35–00:17:38] yang biasa-biasa lah orang kerja apa [semak: uncertain words] [00:17:38–00:17:40] customer service [00:17:40–00:17:41] kutip hutang [00:17:43–00:17:45] customer service kutip hutang [semak: uncertain words] [00:17:45–00:17:46] debt collector [semak: uncertain words] [00:17:46–00:17:47] debt collector takut lah saya [semak: uncertain words] [00:17:48–00:17:50] So ulangkan lagi [semak: uncertain words] [00:17:50–00:17:51] Bendalah ni [semak: uncertain words] [00:17:51–00:17:53] Repeat lagi [00:17:53–00:17:55] Sebab kita nak melengkapkan [00:17:55–00:17:57] Kita punya critical question kita tu [00:17:57–00:17:59] Compulsory tu [00:18:00–00:18:01] So [00:18:01–00:18:04] Kita pun ulang [semak: uncertain words] [00:18:04–00:18:06] Bila kita ulang ni [00:18:06–00:18:07] Kadang-kadang [00:18:07–00:18:09] Kita tak diwajibkan untuk guna semua [semak: uncertain words] [00:18:09–00:18:10] Kadang-kadang kita guna respon [00:18:11–00:18:12] Ok sangat tu [semak: uncertain words] [00:18:12–00:18:13] Ok sangat tu [semak: uncertain words] [00:18:15–00:18:16] Bidang [00:18:16–00:18:19] Customer service [semak: uncertain words] [00:18:19–00:18:20] Ni low risk [semak: uncertain words] [00:18:21–00:18:22] Senang nak approve [00:18:27–00:18:28] Senang [00:18:28–00:18:28] Senang [00:18:29–00:18:30] Senang nak approve [semak: uncertain words] [00:18:30–00:18:32] Coverage [00:18:32–00:18:33] Senang nak approve [00:18:33–00:18:34] Protection [00:18:35–00:18:35] Contoh lah [00:18:35–00:18:37] Kita educate dia sikit kan [00:18:37–00:18:38] Kalau AIA [00:18:40–00:18:41] Protection AIA [00:18:43–00:18:43] Okay [00:18:44–00:18:45] USP product [00:18:45–00:18:46] Haa USP [00:18:46–00:18:48] Kita boleh campak USP juga [semak: uncertain words] [00:18:48–00:18:49] Sikit kat sini [00:18:49–00:18:50] Dan USP ni tak perlulah [00:18:50–00:18:51] Kita beri sangat [00:18:51–00:18:52] Campak satu line tak apa [semak: uncertain words] [00:18:52–00:18:53] Contoh saya cakap [00:18:56–00:18:58] Tak perlu deposit [semak: uncertain words] [00:19:00–00:19:00] Posit [semak: uncertain words] [00:19:00–00:19:02] Kalau masuk hospital [00:19:04–00:19:05] Memang senang [00:19:08–00:19:09] Jimat dan mudah [semak: uncertain words] [00:19:10–00:19:11] Mudah je [00:19:11–00:19:13] Dah cukup macam tu je [00:19:13–00:19:14] So skrip ni tak payah panjang-panjang sangat [00:19:14–00:19:17] Katalah dalam situasi ni saya tak nak letak gambar [00:19:17–00:19:18] Saya nak terus je tanya soalan seterusnya [semak: uncertain words] [00:19:18–00:19:20] Okay, saya tanya terus soalan seterusnya [semak: uncertain words] [00:19:22–00:19:22] Contoh [00:19:22–00:19:26] Tanya umur berapa ye [semak: uncertain words] [00:19:27–00:19:28] Umur tuan berapa ye [00:19:29–00:19:31] Kita kalau boleh kan, tak nak letak tuan [semak: uncertain words] [00:19:31–00:19:32] Atau puan, sebab senang nanti, kita tak nak [semak: uncertain words] [00:19:32–00:19:33] Delete banyak kali [00:19:34–00:19:36] Umur berapa ye, umur sekarang [00:19:36–00:19:42] Berapa ye, tahun ni [00:19:42–00:19:44] Umur berapa ye, umur sekarang berapa ye [semak: uncertain words] [00:19:44–00:19:46] Tahun ni umur berapa ye [00:19:46–00:19:48] Tahun ni umur berapa ye, umur sekarang [00:19:48–00:19:49] Berapa ye [00:19:53–00:19:55] Sebab, lagi muda lagi murah [semak: uncertain words] [00:19:55–00:19:56] Eh, fair [semak: uncertain words] [00:19:57–00:19:59] Lagi muda, lagi murah [00:19:59–00:20:00] Kita bagi sebab sikit [semak: uncertain words] [00:20:00–00:20:01] Barulah dia nak jawab [00:20:01–00:20:02] Kau tak ada sebab [semak: uncertain words] [00:20:02–00:20:03] Kenapa nak tahu [00:20:03–00:20:03] Saya dah kahwin [semak: uncertain words] [00:20:03–00:20:04] Eh [00:20:04–00:20:05] Tuan [00:20:05–00:20:06] Saya pun nak kahwin [semak: uncertain words] [00:20:09–00:20:09] Habis kat sini [semak: uncertain words] [00:20:09–00:20:11] Jadi apa yang kita buat [00:20:11–00:20:12] Tak payah hantar media [00:20:12–00:20:14] Tak payah hantar media [00:20:14–00:20:15] Kita macam tu je [00:20:15–00:20:16] Kita ambil tiga ni je lah [semak: uncertain words] [00:20:17–00:20:18] Sebab bila kita ulang-ulang ni [00:20:18–00:20:19] Janganlah semua benda [00:20:19–00:20:20] Nak panjang [semak: uncertain words] [00:20:20–00:20:21] Ini pun antara benda yang [semak: uncertain words] [00:20:21–00:20:22] Kenapa orang tak suka [00:20:22–00:20:22] Saya punya skrip ni [00:20:22–00:20:23] Dia salah faham [00:20:23–00:20:24] Dia ingat [00:20:24–00:20:24] Uish [00:20:24–00:20:25] Berjelanya [00:20:25–00:20:26] Tak [00:20:26–00:20:27] Kadang-kadang panjang [00:20:27–00:20:29] Kadang-kadang pendek [00:20:29–00:20:29] Ikut situasi [00:20:31–00:20:32] Sebab kita teknik hybrid ni [00:20:32–00:20:34] Kita borak dia panjang, kadang kita pun tak sempat [semak: uncertain words] [00:20:34–00:20:36] Nak hantar semua, tapi kita tahulah [00:20:36–00:20:37] Oh, yang ni tak cukup elemen aku ni [semak: uncertain words] [00:20:38–00:20:40] Okay, so settle [semak: uncertain words] [00:20:40–00:20:41] Okay, next kita sambung borak lagi [00:20:43–00:20:44] Dia pun hantar [00:20:47–00:20:47] 4038 [semak: uncertain words, number or amount] [00:20:48–00:20:48] Tahun [semak: uncertain words] [00:20:50–00:20:51] Wife [00:20:52–00:20:53] 35, contoh lah [semak: uncertain words, number or amount] [00:20:55–00:20:57] Contoh ada bagian tu lah [semak: uncertain words] [00:20:57–00:20:58] Okay, dia pun [00:20:58–00:20:59] Sambung lagi [00:21:01–00:21:02] Sambung lagi [00:21:02–00:21:04] So kita nak jawab apa pula ni [semak: uncertain words] [00:21:04–00:21:05] Kita nak kena [semak: uncertain words] [00:21:05–00:21:06] Respond dan create trust [semak: uncertain words] [00:21:06–00:21:07] Benda yang sama juga [00:21:08–00:21:09] Respond [00:21:09–00:21:10] Create trust [00:21:10–00:21:11] Okay [semak: uncertain words] [00:21:11–00:21:12] Respond dulu [00:21:13–00:21:14] Respond [00:21:15–00:21:16] Sesuai sangat tu [00:21:16–00:21:18] Sesuai sangat tu sama pula macam atas kan [00:21:19–00:21:20] Okay noted [00:21:20–00:21:21] Noted pun okay [semak: uncertain words] [00:21:21–00:21:22] Okay noted [00:21:26–00:21:27] InsyaAllah murah je ni [00:21:27–00:21:28] InsyaAllah [00:21:28–00:21:29] Children tak mahal [semak: uncertain words] [00:21:33–00:21:34] insurance tak mahal [semak: uncertain words] [00:21:36–00:21:37] buat model lagi [semak: uncertain words] [00:21:38–00:21:39] ok [semak: uncertain words] [00:21:40–00:21:40] lepas tu [00:21:40–00:21:42] kita masukkan [00:21:45–00:21:46] gambar sikit, mungkin kita ambil [00:21:46–00:21:50] satu video, hantar video [semak: uncertain words] [00:21:50–00:21:52] lepas tu kita letaklah satu ayat sikit [00:21:52–00:21:54] bawah tu, contohnya [00:21:54–00:21:59] ayat dia macam ni, ni [00:21:59–00:22:01] customer saya [00:22:02–00:22:02] client [semak: uncertain words] [00:22:02–00:22:13] Client saya yang diuji kemalangan [semak: uncertain words] [00:22:13–00:22:16] Tapi Alhamdulillah [semak: uncertain words] [00:22:16–00:22:24] Tapi nasib baik sempat ambil [semak: uncertain words] [00:22:27–00:22:35] Tapi Alhamdulillah ada Takaful [00:22:38–00:22:39] limat RM [semak: uncertain words] [00:22:41–00:22:41] 24 [semak: uncertain words, number or amount] [00:22:43–00:22:44] ribu [semak: uncertain words] [00:22:46–00:22:48] 24 K [semak: uncertain words, number or amount] [00:22:50–00:22:50] kos [semak: uncertain words] [00:22:51–00:22:52] hospital [00:22:56–00:22:57] campak sikit [semak: uncertain words] [00:22:57–00:22:58] elemen trust [00:22:58–00:23:00] kat sini kita ada apa? kita ada [semak: uncertain words] [00:23:00–00:23:02] yang first kali kita respond [semak: uncertain words] [00:23:03–00:23:05] next kita campakkan [00:23:05–00:23:07] elemen USP tak ada [00:23:07–00:23:08] ni kita guna media terus [semak: uncertain words] [00:23:08–00:23:10] campak media terus [00:23:11–00:23:13] Lepas tu kita bagi elemen [semak: uncertain words] [00:23:13–00:23:14] Trust juga kat sini [semak: uncertain words] [00:23:15–00:23:17] Ni kita punya elemen trust lah [semak: uncertain words] [00:23:17–00:23:19] Kita campak elemen trust [semak: uncertain words] [00:23:20–00:23:21] Trust tu lebih kurang [00:23:21–00:23:22] Dia terbalik pun tak apa [semak: uncertain words] [00:23:23–00:23:24] Lepas tu tambah lagi soalan [00:23:24–00:23:26] Soalan ni follow lah kita punya script tadi tu [00:23:26–00:23:27] Yang kita nak tanya [00:23:27–00:23:29] Kita dah tanya apa dah [semak: uncertain words] [00:23:30–00:23:31] Nama tak pay tanya [semak: uncertain words] [00:23:31–00:23:33] Nama nanti bila nak payment pun kita nak tanya [semak: uncertain words] [00:23:33–00:23:37] Umur dan jumlah tanggungan dah tahu dah [semak: uncertain words] [00:23:37–00:23:38] Ada dua orang anak dan [00:23:38–00:23:39] Merokok tak [00:23:39–00:23:40] Merokok ni, dia nak tanya ni [semak: uncertain words] [00:23:41–00:23:43] Kerja, kita done, dah tanya dah [00:23:43–00:23:45] So, awak kena checklistkan semua ni [00:23:47–00:23:47] Contohnya [00:23:48–00:23:49] Ada merokok tak? [00:23:50–00:23:51] Ada merokok tak? [00:23:53–00:23:53] Atau [00:23:55–00:23:56] Pernah [00:23:57–00:23:58] Masuk hospital [00:24:02–00:24:03] Atas hospital [00:24:03–00:24:03] Atau pernah [00:24:04–00:24:05] Ada apa-apa penyakit [semak: uncertain words] [00:24:06–00:24:07] Masuk hospital ke? [00:24:12–00:24:13] Contoh macam ni lah, pendek je [00:24:14–00:24:16] So, dia pun reply [semak: uncertain words] [00:24:17–00:24:18] Contohnya [semak: uncertain words] [00:24:19–00:24:24] Tak merokok [00:24:24–00:24:25] Dah stop [00:24:25–00:24:28] Dah stop, biasanya semua orang tak mengaku kan [semak: uncertain words] [00:24:28–00:24:30] Itu dia dengan Tuhan lah [semak: uncertain words] [00:24:30–00:24:31] Dah stop [semak: uncertain words] [00:24:32–00:24:34] Hospital jarang [00:24:34–00:24:36] Jarang sakit [00:24:36–00:24:38] Jarang masuk [00:24:39–00:24:42] Jarang sakit [semak: uncertain words] [00:24:47–00:24:48] So [00:24:48–00:24:50] Kamera ok ya, record [semak: uncertain words] [00:24:52–00:24:55] So, jarang sakit [semak: uncertain words] [00:24:56–00:24:58] Dia biasa macam tu lah [semak: uncertain words] [00:24:58–00:24:59] Dia lebih daripada pendek [semak: uncertain words] [00:24:59–00:25:01] Ada panjang ada pendek [semak: uncertain words] [00:25:01–00:25:03] Macam tu je [00:25:03–00:25:08] Ok cantik [semak: uncertain words] [00:25:09–00:25:10] Cantik [semak: uncertain words] [00:25:10–00:25:11] Sekejap lagi saya share [00:25:14–00:25:16] Details [00:25:16–00:25:17] Harga [00:25:17–00:25:20] Yang terbaik [00:25:22–00:25:24] Tak tak tak [semak: uncertain words] [00:25:24–00:25:25] Kita call [semak: uncertain words] [00:25:26–00:25:27] Terbaik [00:25:27–00:25:31] Lepas tu [00:25:31–00:25:34] Kita sambung lah [semak: uncertain words] [00:25:34–00:25:36] something kat sini mungkin last [semak: uncertain words] [00:25:39–00:25:41] terborak, last sebelum kita nak call dia [00:25:45–00:25:46] apa lagi kita tanya tadi [semak: uncertain words] [00:25:47–00:25:48] medical check up [semak: uncertain words] [00:25:48–00:25:51] high risk job, rokok, tanggungan umur [00:25:51–00:25:52] eh macam dah settle lah ni [00:25:52–00:25:54] boleh lah ni, kita tanya dia [00:25:54–00:25:56] ni insurance lah, ni contoh pendek lah kan, awak kena buat [00:25:56–00:25:58] yang panjang lah, ni saya buat pendek je dulu [00:26:01–00:26:05] baik, kita nak [semak: uncertain words] [00:26:05–00:26:07] present, baik [00:26:11–00:26:11] esok [00:26:12–00:26:12] free tak [00:26:12–00:26:16] Saya nak set zoom [semak: uncertain words] [00:26:16–00:26:20] 15.10 minit [semak: uncertain words, number or amount] [00:26:20–00:26:24] Untuk share detail [00:26:24–00:26:28] Harga dan protection [semak: uncertain words] [00:26:28–00:26:31] Yang tuan dapat [00:26:31–00:26:33] Yang akan dapat [00:26:33–00:26:36] Yang ada, yang include [00:26:36–00:26:50] Saya terbalikkanlah sikit ayat ni [00:26:51–00:26:54] Untuk saya share [00:26:55–00:26:57] Detail harga dan include [semak: uncertain words] [00:26:57–00:26:58] Include [00:26:59–00:27:00] Esok [00:27:01–00:27:02] Free tak [00:27:03–00:27:04] Saya buat macam tu [semak: uncertain words] [00:27:07–00:27:08] Secara zoom je [00:27:14–00:27:16] Tantarlah ni katalah saya buat spacing sikit [semak: uncertain words] [00:27:16–00:27:22] Dimat masa tuan [semak: uncertain words] [00:27:23–00:27:24] Dimat masa [00:27:26–00:27:28] Zoom ni sekejap je [00:27:28–00:27:29] Sekejap je [00:27:31–00:27:33] Zoom online ni sekejap je [00:27:33–00:27:34] Zoom online [00:27:35–00:27:36] Sekejap je [00:27:36–00:27:37] Zoom online [semak: uncertain words] [00:27:37–00:27:40] Zoom online [semak: uncertain words] [00:27:40–00:27:43] Jimat rasa secara zoom online [semak: uncertain words] [00:27:43–00:27:44] Zoom online [00:27:46–00:27:47] At least [00:27:47–00:27:48] Tuan [00:27:48–00:27:50] At least tak nak guna tuan [semak: uncertain words] [00:27:50–00:27:52] Saya rasa tak sengaja tu [semak: uncertain words] [00:27:52–00:27:53] At least dah tahu [semak: uncertain words] [00:27:53–00:27:55] Harga [00:27:56–00:27:58] At least dah tahu harga [00:27:58–00:28:00] At least dah tahu [00:28:01–00:28:02] Harga [00:28:03–00:28:04] Dan coverage [00:28:04–00:28:08] In case [00:28:09–00:28:10] berlaku apa-apa [00:28:10–00:28:11] berlaku [00:28:12–00:28:13] apa-apa [00:28:13–00:28:16] kita dah bersedia [00:28:16–00:28:19] dah protected [00:28:19–00:28:30] dah tahu [00:28:30–00:28:32] dah tahu harga ni saya buang dah tahu [00:28:32–00:28:34] detail coverage [00:28:35–00:28:37] in case berlaku apa-apa [00:28:37–00:28:38] kita dah protected [00:28:39–00:28:40] macam ni [00:28:43–00:28:44] macam ni tentunya [semak: uncertain words] [00:28:44–00:28:46] so apa yang kita dah buat kat sini [semak: uncertain words] [00:28:46–00:28:47] kita hujung ni [semak: uncertain words] [00:28:48–00:28:51] sebenarnya dah masuk dekat part yang last [00:28:51–00:28:51] sekali [semak: uncertain words] [00:28:53–00:28:54] macam ni [00:28:54–00:28:58] eh nak panah [semak: uncertain words] [00:28:58–00:28:58] tebang lah [semak: uncertain words] [00:29:00–00:29:01] respon [semak: uncertain words] [00:29:01–00:29:05] terus ask permission [semak: uncertain words] [00:29:05–00:29:07] ni kalau kita nak set zoom [00:29:08–00:29:09] bagi reason [00:29:09–00:29:10] kita dah bagi reason kat sini [00:29:10–00:29:12] ok so jom kita baca beratas [semak: uncertain words] [00:29:12–00:29:14] sampai lah ke bawah [00:29:15–00:29:16] agent takaful [00:29:16–00:29:18] berminat perlindungan takaful keluarga [00:29:18–00:29:20] salam saya Adib certified EIA [00:29:20–00:29:21] takaful planner [00:29:22–00:29:24] family berapa ramai ya [00:29:24–00:29:26] sebab kita boleh set income protection [00:29:26–00:29:27] sesuai dengan keperluan [00:29:27–00:29:28] anak saya 2 round je [semak: uncertain words, number or amount] [00:29:28–00:29:31] baik, sesuai sangat dengan AIA takaful [semak: uncertain words] [00:29:31–00:29:33] sebab ada coverage up to 1 juta [semak: number or amount] [00:29:33–00:29:34] untuk family plan [00:29:34–00:29:36] package AIA legacy [00:29:36–00:29:38] protection up to 1 million [semak: number or amount] [00:29:38–00:29:40] hospitalisation 200 ringgit per day [semak: uncertain words, number or amount] [00:29:40–00:29:41] zero deposit policy [semak: uncertain words] [00:29:41–00:29:42] travel insurance [00:29:42–00:29:42] medical illness [semak: uncertain words] [00:29:42–00:29:44] 300k [semak: number or amount] [00:29:44–00:29:47] hantar gambar sebetul [00:29:47–00:29:49] kerja dalam bidang apa je? [semak: uncertain words] [00:29:49–00:29:50] government atau swasta? [00:29:51–00:29:52] swasta, customer service [00:29:53–00:29:54] ok sangat tu [00:29:54–00:29:57] Bidang customer service ni low risk [00:29:57–00:29:59] Senang nak approve protection IA [00:29:59–00:30:01] Tak perlu deposit kalau masuk hospital [00:30:01–00:30:02] Jimat dan mudah je [00:30:02–00:30:04] Umur sekarang berapa ya? [00:30:04–00:30:05] Sebab lagi muda lagi murah [00:30:07–00:30:09] 30 tahun, wife 35 [semak: number or amount] [00:30:09–00:30:10] Okay noted [semak: uncertain words] [00:30:10–00:30:12] InsyaAllah insurance tak mahal sebab muda lagi [00:30:14–00:30:15] Tak gambar seketul [semak: uncertain words] [00:30:15–00:30:18] Ni klien saya yang diuji kemalangan [00:30:18–00:30:19] Tapi Alhamdulillah ada tekaful [00:30:19–00:30:21] Jimat 24k cost hospital [semak: uncertain words, number or amount] [00:30:21–00:30:23] Ada merokok tak? [00:30:23–00:30:24] Atau pernah masuk hospital ke? [00:30:25–00:30:27] dah stop hospital jarang [semak: uncertain words] [00:30:27–00:30:28] jarang sakit [semak: uncertain words] [00:30:28–00:30:30] ok cantik [00:30:30–00:30:32] sekejap lagi [00:30:32–00:30:33] saya akan share [00:30:33–00:30:35] cantik [00:30:35–00:30:37] nanti saya akan share [00:30:38–00:30:39] detail harga dan [00:30:39–00:30:41] detail harga yang terbaik [00:30:41–00:30:43] untuk share [00:30:43–00:30:44] untuk [00:30:46–00:30:47] yang terbaik [00:30:47–00:30:49] ni tak payah pulang 2 hari pula [semak: uncertain words, number or amount] [00:30:49–00:30:51] terus je [00:30:51–00:30:53] esok free tak secara zoom je [00:30:55–00:30:56] Secara zoom [00:30:56–00:31:00] 10 minit je [semak: uncertain words, number or amount] [00:31:00–00:31:12] So free tak? [semak: uncertain words] [00:31:13–00:31:13] Secara zoom [00:31:13–00:31:15] 10 minit je [semak: number or amount] [00:31:15–00:31:15] Diumak masa [semak: uncertain words] [00:31:15–00:31:16] Zoom online [semak: uncertain words] [00:31:16–00:31:18] At least dah tahu [00:31:18–00:31:19] Detail coverage [00:31:19–00:31:20] Diumak masa [00:31:21–00:31:22] Diumak masa [00:31:22–00:31:23] At least [00:31:23–00:31:24] Diumak masa [00:31:25–00:31:26] At least dah tahu [semak: uncertain words] [00:31:26–00:31:27] Detail coverage [00:31:27–00:31:29] In case berlaku apa-apa [00:31:29–00:31:29] Kita dah protected [00:31:30–00:31:31] Macam tu [00:31:31–00:31:32] Okay [semak: uncertain words] [00:31:32–00:31:34] So barulah kita call [00:31:34–00:31:35] Dan kalau kita call [00:31:35–00:31:36] Awak boleh tengok tutorial [semak: uncertain words] [00:31:36–00:31:37] Says call [semak: uncertain words] [00:31:37–00:31:39] so apa yang berlaku kat sini [semak: uncertain words] [00:31:39–00:31:39] kalau awak tengok [00:31:39–00:31:41] ini bukanlah skrip yang paling perfect [00:31:41–00:31:43] cuma saya nak beritahu konsep dia [00:31:43–00:31:44] konsep dia adalah [00:31:44–00:31:46] kita always nak habiskan [00:31:46–00:31:47] dengan soalan [00:31:47–00:31:49] dan bila borak dengan customer ni [00:31:49–00:31:51] ulang banyak kali [00:31:51–00:31:51] step 2 [semak: number or amount] [00:31:51–00:31:53] ulang, ulang, ulang, ulang [00:31:53–00:31:54] ulang, ulang, ulang [00:31:54–00:31:55] ulang lagi [00:31:55–00:31:57] yang ni 3 kali saya ulang [semak: number or amount] [00:31:57–00:31:57] baru saya call [00:31:57–00:31:59] sebab masalah dengan [00:31:59–00:32:01] agent AIA, insurance ke [00:32:01–00:32:02] prudential ke apa semua ni [00:32:02–00:32:04] dia orang suka suruh customer isi form [semak: uncertain words] [00:32:05–00:32:06] at least lah [00:32:06–00:32:07] Kalau awak nak suruh customer isi form [semak: uncertain words] [00:32:07–00:32:08] Dekat bawah ni pun boleh lah [00:32:08–00:32:10] Ni kalau awak malas sangat nak call dia [00:32:10–00:32:11] Ni contoh eh [00:32:11–00:32:13] Saya duplicate balik the whole script ni [semak: uncertain words] [00:32:15–00:32:16] Awak tak nak call customer [00:32:16–00:32:18] Awak nak minta dia isi form [00:32:18–00:32:19] At least dekat bawah ni [00:32:19–00:32:21] Awak boleh tukarlah [00:32:21–00:32:22] Contohnya awak buat macam ni [00:32:24–00:32:25] Ok cantik kan [semak: uncertain words] [00:32:26–00:32:29] Boleh saya dapatkan nama [00:32:30–00:32:31] Nama [00:32:31–00:32:32] Dan email [00:32:33–00:32:34] Minta macam tu je [00:32:34–00:32:35] Sebab interview lain kita dah tahu dapat [semak: uncertain words] [00:32:35–00:32:40] kurang 24 jam [semak: number or amount] [00:32:40–00:32:43] saya akan [00:32:43–00:32:44] share [00:32:44–00:32:45] detail package [00:32:45–00:32:49] saya ambil ayat tadi sikit [semak: uncertain words] [00:32:49–00:32:58] dalam masa 24 [semak: number or amount] [00:32:58–00:33:00] 24 jam [semak: uncertain words, number or amount] [00:33:00–00:33:03] saya akan [00:33:03–00:33:03] share [00:33:05–00:33:11] akan send package [00:33:11–00:33:13] at least [00:33:13–00:33:16] tapi [00:33:21–00:33:23] ini tips untuk awak tanya soalan [semak: uncertain words] [00:33:23–00:33:26] Untuk awak biar customer senang tanya soalan [00:33:26–00:33:28] Yang ni salah sikit tau [00:33:28–00:33:29] Kenapa salah? Perasan tak? [00:33:32–00:33:33] Soalan ni dekat atas [00:33:33–00:33:35] Kita tak nak buat macam ni tau [semak: uncertain words] [00:33:35–00:33:36] Antara dua comparison ni [00:33:38–00:33:39] Antara kiri dan kanan ni [semak: uncertain words] [00:33:39–00:33:42] Mana lagi customer senang reply [00:33:43–00:33:44] Padahal benda yang sama je [00:33:44–00:33:45] Saya cuma terbalikkan je [00:33:45–00:33:47] Tengok ya, saya terbalikkan macam ni [semak: uncertain words] [00:33:47–00:33:49] Tengok, mana satu [00:33:49–00:33:51] Mana satu yang awak rasa [00:33:52–00:33:53] Kiri kanan benda yang sama [00:33:53–00:33:56] Boleh saya dapatkan nama dan email [00:33:56–00:33:58] Dalam masa 24 jam, saya akan send package [semak: uncertain words, number or amount] [00:33:58–00:34:00] Dalam masa 24 jam, saya akan send package [semak: number or amount] [00:34:00–00:34:02] Boleh saya dapatkan nama dan email [00:34:02–00:34:04] Yang mana? Kiri ke kanan? [00:34:06–00:34:06] Jawapannya adalah [00:34:08–00:34:09] Kanan [00:34:09–00:34:12] Kenapa kanan? Sebab soalan tu dekat hujung [00:34:12–00:34:14] Dia akan perasan kita tanya soalan [00:34:14–00:34:17] Kalau awak pakai yang kiri, takut dia tak perasan tau kita tanya soalan [semak: uncertain words] [00:34:17–00:34:20] Sebab soalan tu tersembunyi dengan ayat yang seterusnya [00:34:20–00:34:23] So kalau boleh, elakkan soalan tu tersembunyi [semak: uncertain words] [00:34:23–00:34:24] Kita nak soalan dekat belah hujung [00:34:24–00:34:25] Sekali dalam bubble tu [semak: uncertain words] [00:34:26–00:34:28] Bukanlah soalan kena paling bawah [00:34:28–00:34:29] Macam bubble ada tiga [00:34:29–00:34:30] Satu, dua, tiga [00:34:31–00:34:32] Bawah ni tak payah letak soalan [00:34:32–00:34:33] Tapi tak apa [semak: uncertain words] [00:34:33–00:34:34] Yang penting [00:34:34–00:34:36] Kalau katalah soalan tu dekat bubble tengah ni [00:34:36–00:34:38] Kita nak dia tidak tersorok dengan [semak: uncertain words] [00:34:38–00:34:40] Apa-apa perkataan selepas tu [00:34:40–00:34:41] Last tu adalah tanda soal [00:34:41–00:34:42] Macam ni ya [semak: uncertain words] [00:34:42–00:34:43] Tengok saya masuk kan [semak: uncertain words] [00:34:47–00:34:48] Jadi ok [semak: uncertain words] [00:34:49–00:34:51] So kalau katalah awak memang [00:34:51–00:34:53] Tak naklah zoom call ke apa ke [00:34:53–00:34:55] Awak boleh lihat akhir ni dengan macam ni [semak: uncertain words] [00:34:55–00:34:56] dalam masa berapa jam [semak: uncertain words] [00:34:56–00:34:57] saya akan send package [semak: uncertain words] [00:34:57–00:34:59] boleh saya dapatkan nama dan email [semak: uncertain words] [00:34:59–00:35:00] at least dah tahu [00:35:00–00:35:01] digital coverage [00:35:01–00:35:02] in case belakang apa-apa [00:35:02–00:35:03] kita dah protected [00:35:03–00:35:05] so ini apa yang kita buat ni [00:35:05–00:35:06] at least dah tahu digital coverage [00:35:06–00:35:07] in case belakang apa-apa [00:35:07–00:35:08] kita protected ni [00:35:08–00:35:10] saya tengah guna teknik [00:35:10–00:35:11] emotional urgency [00:35:11–00:35:13] saya tengah bermain emosi sikit saja [semak: uncertain words] [00:35:13–00:35:14] campak sikit emosi [00:35:14–00:35:16] harapan dia pun macam terbuka hati [00:35:16–00:35:17] boleh lah [semak: uncertain words] [00:35:17–00:35:18] at least aku nak tahu je [00:35:18–00:35:19] kan [00:35:19–00:35:19] ok [semak: uncertain words] [00:35:19–00:35:21] so ini adalah contoh [00:35:21–00:35:22] untuk agent insurance [00:35:22–00:35:22] di luar sana [00:35:22–00:35:23] please [00:35:23–00:35:25] jangan tiru bulat-bulat [00:35:25–00:35:27] Macam saya cakap, benda ni example [00:35:27–00:35:29] Sahaja, dan [00:35:29–00:35:31] Semua benda ni, kalau awak baca [00:35:31–00:35:33] Sesatu ni, ini [00:35:33–00:35:35] Memang tak follow product knowledge yang sebenar [00:35:35–00:35:37] Sebab saya pun tak tahu, so awak tolong [00:35:37–00:35:38] Tukar balik, jangan ikut sujit-sujit [semak: uncertain words] [00:35:38–00:35:41] Dan kalau skrip ni berjaya, tolong contact [00:35:41–00:35:43] Kita bagitahu, bagilah feedback [semak: uncertain words] [00:35:43–00:35:45] Sikit, ini dah kaya, nak senyap [semak: uncertain words] [00:35:45–00:35:47] Kan, berjaya, nak senyap [00:35:48–00:35:49] Tak puas hati [00:35:49–00:35:51] Bising, so kalau korang [00:35:51–00:35:53] Berjaya guna skrip ni, skrip ni membantu [00:35:53–00:35:54] Roger lah kita [semak: uncertain words] [00:35:54–00:35:55] Contact lah customer support [semak: uncertain words] [00:35:55–00:35:56] Biar tu Alhamdulillah [semak: uncertain words] [00:35:56–00:35:57] Saya dah try jadi [semak: uncertain words] [00:35:58–00:35:58] Alhamdulillah [00:35:58–00:35:59] Saya dah try [00:35:59–00:35:59] Kurang menjadi [00:35:59–00:36:01] Apa yang nak kena improve [00:36:01–00:36:01] Biar tu juga [00:36:01–00:36:02] So that saya boleh improve lagi [00:36:02–00:36:04] Ilmu yang saya ajar ni [00:36:04–00:36:04] Okay [semak: uncertain words] [00:36:04–00:36:05] Semoga [00:36:05–00:36:06] Benda ni bermanfaat [00:36:06–00:36:07] Pada anda semua [00:36:07–00:36:08] Jumpa dalam [00:36:08–00:36:09] Video [00:36:09–00:36:10] Yang seterusnya [semak: uncertain words] [00:36:10–00:36:11] Zas [semak: uncertain words]