Example Part 3
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f95a
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.000 – 00:00:20.220] Contoh yang seterusnya untuk Teknik Closing Hybrid. Untuk contoh yang seterusnya ni, saya nak start daripada kosong dan saya nak buat untuk Agent Property. Saya nak ambil untuk, ni lah, Insurance lah, Insurance eh. Agent Takaful. Banyak orang request ni. Boleh lah, kita buat Takaful lah.

[00:00:20.220 – 00:00:21.640] Okay, so

[00:00:22.360 – 00:00:23.960] Untuk projek agent takaful ni

[00:00:23.960 – 00:00:24.740] Kita kena faham

[00:00:24.740 – 00:00:26.320] Sebelum ni kita ada belajar dah

[00:00:26.320 – 00:00:27.800] Example-example sebelum ni kan

[00:00:27.800 – 00:00:29.600] Dia ada step-step semua ni

[00:00:29.600 – 00:00:31.120] So, saya nak buat secara

[00:00:31.120 – 00:00:32.020] Spontan

[00:00:32.020 – 00:00:33.740] Saya tak pernah jadi agent takaful

[00:00:33.740 – 00:00:35.320] Ambil takaful pernah lah

[00:00:35.320 – 00:00:37.320] Tapi jadi agent takaful tak pernah

[00:00:37.320 – 00:00:39.020] So, ayat first ni

[00:00:39.020 – 00:00:40.340] Biasanya kita nak letakkan dream

[00:00:40.340 – 00:00:41.260] Ataupun solution

[00:00:41.260 – 00:00:42.820] So, apa impian dia?

[00:00:43.760 – 00:00:44.280] Berminat

[00:00:50.480 – 00:00:51.000] Berminat

[00:00:53.760 – 00:00:54.800] pelindungan

[00:00:54.800 – 00:00:55.900] berminat

[00:00:55.900 – 00:00:58.780] family protection, apa impian dia

[00:01:00.150 – 00:01:01.330] family

[00:01:02.810 – 00:01:03.850] berminat

[00:01:03.850 – 00:01:05.070] insuran keluarga

[00:01:05.070 – 00:01:06.890] berminat

[00:01:08.230 – 00:01:10.030] insuran, macam ni je insuran

[00:01:11.470 – 00:01:12.510] berminat

[00:01:12.510 – 00:01:13.670] takaful keluarga

[00:01:13.670 – 00:01:15.110] insuran lah eh

[00:01:15.110 – 00:01:16.870] takaful lah

[00:01:18.630 – 00:01:19.670] takaful

[00:01:19.670 – 00:01:21.630] keluarga

[00:01:21.630 – 00:01:23.570] berminat takaful

[00:01:24.530 – 00:01:25.250] keluarga

[00:01:26.190 – 00:01:28.530] berminat pelindungan takaful keluarga

[00:01:28.530 – 00:01:35.500] contoh macam ni lah ayat dia

[00:01:35.500 – 00:01:37.800] ayat ni tak payah panjang sangat, dia dalam 3 perkataan

[00:01:37.800 – 00:01:39.560] 4 perkataan, berminat

[00:01:39.560 – 00:01:40.620] pelindungan takaful

[00:01:41.580 – 00:01:43.680] keluarga contohnya, dia send

[00:01:43.680 – 00:01:45.740] whatsapp kita, so kita pun intro

[00:01:45.740 – 00:01:47.680] daripada kita, salam

[00:01:47.680 – 00:01:49.600] nama saya Adib

[00:01:49.600 – 00:01:50.540] dari HQ

[00:01:50.540 – 00:01:51.720] ambil

[00:01:53.200 – 00:01:54.640] apa nama brand

[00:01:55.240 – 00:01:56.740] AIA lah eh, senang fikir

[00:01:56.740 – 00:01:59.180] AIA, takkan full

[00:02:00.600 – 00:02:01.540] daripada HQ

[00:02:03.820 – 00:02:04.420] daripada

[00:02:05.120 – 00:02:05.720] Adib

[00:02:05.720 – 00:02:07.980] license, apa, kalau apa

[00:02:09.600 – 00:02:10.200] certified

[00:02:11.420 – 00:02:13.060] license lah, dia panggil certified ke

[00:02:13.060 – 00:02:14.740] license lah, saya Adib

[00:02:14.740 – 00:02:15.280] dari

[00:02:17.380 – 00:02:17.980] certified

[00:02:20.040 – 00:02:20.640] eh

[00:02:22.260 – 00:02:22.860] betul eh

[00:02:25.660 – 00:02:26.340] Certified

[00:02:26.340 – 00:02:28.400] Yelah kita nak nama sebenar dia

[00:02:28.400 – 00:02:29.340] Tak nak over claim pula

[00:02:33.060 – 00:02:33.740] Certified

[00:02:33.740 – 00:02:35.540] AIA planner

[00:02:37.380 – 00:02:38.340] Takafu planner

[00:02:42.360 – 00:02:43.500] Certified tak boleh

[00:02:44.960 – 00:02:45.980] Tiba pasal

[00:02:45.980 – 00:02:46.880] Financial lah

[00:02:47.800 – 00:02:49.840] Salam saya Adib certified AIA

[00:02:49.840 – 00:02:50.560] Takafu planner

[00:02:52.200 – 00:02:53.320] Certified ke license

[00:02:56.100 – 00:02:56.780] Certified

[00:02:57.880 – 00:03:00.060] So, step pertama ni guys

[00:03:00.060 – 00:03:02.500] Apa yang kita nak buat, kita sebenarnya nak gunakan

[00:03:02.500 – 00:03:03.040] Bendalah ni

[00:03:03.760 – 00:03:06.380] Kita nak masukkan dua elemen ni

[00:03:06.380 – 00:03:08.000] Elemen pertama tu

[00:03:08.000 – 00:03:09.620] Customer dia dah bagilah

[00:03:09.620 – 00:03:11.580] Itu dipanggil sebagai ayat pretext

[00:03:12.460 – 00:03:13.900] Alamak, hilang pula tajuk

[00:03:14.800 – 00:03:16.240] Panggil sebagai ayat

[00:03:16.860 – 00:03:17.460] Pretext

[00:03:17.460 – 00:03:19.520] Ayat pretext ni adalah ayat yang mula-mula

[00:03:19.520 – 00:03:20.960] Sekali customer send whatsapp

[00:03:20.960 – 00:03:22.780] So, yang tu kita kena set sendirilah

[00:03:22.780 – 00:03:24.300] Dan ayat pretext ni kena hati-hati

[00:03:24.300 – 00:03:26.240] Jangan keras sangat, jangan terlampau memaksa

[00:03:26.240 – 00:03:28.020] Dia kena like-like, simple-simple

[00:03:28.020 – 00:03:30.720] So, ada orang tak takut nak tekan button send

[00:03:30.720 – 00:03:32.740] So, kita dah settle ayat intro

[00:03:32.740 – 00:03:34.880] So, sekarang ni kita nak buat terus

[00:03:34.880 – 00:03:36.500] Ask problem dan give reason

[00:03:36.500 – 00:03:39.200] Macam example sebelum ni, tolong tengok

[00:03:39.200 – 00:03:40.580] Yang kali ni saya tak nak explain detail sangat

[00:03:40.580 – 00:03:41.900] Saya nak terus go through pada script

[00:03:41.900 – 00:03:44.660] Kalau awak tak mahir lagi, tolong tengok

[00:03:44.660 – 00:03:45.720] Example yang sebelum ni

[00:03:46.360 – 00:03:48.180] Ask problem and give reason

[00:03:48.180 – 00:03:50.240] Kita pun nak tanyalah apa masalah dia

[00:03:50.240 – 00:03:51.240] Dan kita bagi sebab

[00:03:51.240 – 00:03:53.180] Sebab nak tanya soalan ni ada banyak jenis

[00:03:53.980 – 00:03:55.920] Kita nak guna teknik yang

[00:03:55.920 – 00:03:57.220] berbeza sikit lah.

[00:03:57.600 – 00:03:59.660] Kita ambil teknik-teknik tadi.

[00:04:01.000 – 00:04:02.240] Teknik tanya soalan.

[00:04:03.380 – 00:04:04.840] Teknik tanya soalan.

[00:04:05.000 – 00:04:05.300] Ni dia.

[00:04:06.260 – 00:04:07.760] Kita pakai nombor 4 jugalah.

[00:04:08.080 – 00:04:09.080] Ataupun kita nak pakai 2.

[00:04:09.960 – 00:04:10.760] Kita tengok. Kita cuba dulu.

[00:04:14.580 – 00:04:15.800] Family berapa ramai?

[00:04:19.260 – 00:04:20.460] Berapa ramai

[00:04:22.080 – 00:04:22.680] sebab

[00:04:23.540 – 00:04:24.140] saya

[00:04:25.060 – 00:04:26.260] boleh guide

[00:04:29.860 – 00:04:31.320] perlindungan yang sesuai. Guide

[00:04:33.910 – 00:04:34.950] pelan yang sesuai

[00:04:36.410 – 00:04:36.890] sebab

[00:04:37.410 – 00:04:38.610] takut tak sesuai

[00:04:43.100 – 00:04:44.140] dia kadang-kadang kan

[00:04:44.140 – 00:04:46.360] rejection create desire, ni katalah kita nak try

[00:04:46.360 – 00:04:48.860] sebab takut tak sesuai

[00:04:51.300 – 00:04:52.620] dia ni, yang part ni

[00:04:52.620 – 00:04:54.700] awak boleh curai guna, kalau jadi

[00:04:54.700 – 00:04:56.060] jadilah, kalau tak ada, orang tak ada

[00:04:56.800 – 00:04:58.620] family berapa ramai ya, sebab

[00:04:58.620 – 00:04:59.820] takut tak sesuai

[00:04:59.820 – 00:05:02.160] dia macam, oh boleh tak sesuai eh

[00:05:02.740 – 00:05:04.140] kalau tiga orang sesuai tak

[00:05:04.880 – 00:05:05.700] dia kena kan

[00:05:05.700 – 00:05:07.560] oh 3 orang sesuai

[00:05:07.560 – 00:05:08.940] ni sahaja je nak pancing

[00:05:09.860 – 00:05:11.860] takut tak sesuai, ni boleh cuba

[00:05:11.860 – 00:05:13.820] sebab takut kurang

[00:05:13.820 – 00:05:15.700] sesuai, takut tak sesuai tu

[00:05:15.700 – 00:05:16.780] kita murnikan sikit lah

[00:05:17.600 – 00:05:19.280] takut kurang sesuai

[00:05:19.920 – 00:05:21.640] ok, yang ni awak boleh try

[00:05:21.640 – 00:05:23.660] pakai, tapi untuk selamatkan example ni

[00:05:23.660 – 00:05:25.580] saya nak tak pakai lah, siapa nak pakai

[00:05:25.580 – 00:05:27.700] yang tu boleh cuba, ok family berperamai

[00:05:28.400 – 00:05:28.920] sebab

[00:05:32.920 – 00:05:33.440] ada

[00:05:35.860 – 00:05:36.300] sebab

[00:05:37.940 – 00:05:38.380] coverage

[00:05:40.100 – 00:05:40.540] coverage

[00:05:42.060 – 00:05:42.500] sebab

[00:05:45.770 – 00:05:47.290] sebab ada 3, 2

[00:05:47.290 – 00:05:49.810] saya kalau boleh kan, kita tak nak masuk kat plan

[00:05:49.810 – 00:05:51.850] sangat lah kat sini, nanti kalau kita

[00:05:51.850 – 00:05:53.770] dah masuk dekat intro, sebab intro ni kita

[00:05:53.770 – 00:05:55.670] nak macam like-like je, currently

[00:05:55.670 – 00:05:56.350] berapa ramai je

[00:05:57.990 – 00:05:59.550] kita tak nak macam bila

[00:05:59.550 – 00:06:01.630] katalah kita cakap, sebab saya boleh suggest

[00:06:01.630 – 00:06:03.350] plan yang sesuai, walaupun kita boleh

[00:06:04.310 – 00:06:05.650] sebab saya boleh

[00:06:05.650 – 00:06:06.230] suggest

[00:06:08.670 – 00:06:09.930] plan yang sesuai

[00:06:10.610 – 00:06:11.770] dia macam dah terlampau

[00:06:11.770 – 00:06:13.750] hard sell lah, macam alamak, aku nak tertanya je

[00:06:13.750 – 00:06:15.570] bukan nak beli sekarang, so kalau

[00:06:15.570 – 00:06:16.450] family pun ramai

[00:06:20.020 – 00:06:21.260] ada anak kecil

[00:06:21.260 – 00:06:23.060] tak? ada baby

[00:06:23.060 – 00:06:25.040] ada anak kecil tak? mungkin kita

[00:06:25.040 – 00:06:25.640] tanya 2 soalan

[00:06:27.100 – 00:06:28.840] ada anak soalan lah, ada anak kecil

[00:06:28.840 – 00:06:31.120] yang ni pun ok juga

[00:06:32.080 – 00:06:32.980] family pun ramai

[00:06:33.520 – 00:06:34.600] ada anak kecil tak?

[00:06:35.660 – 00:06:36.240] ni pun ok

[00:06:37.080 – 00:06:38.640] ataupun kalau kita nak guna sebab

[00:06:38.640 – 00:06:40.140] juga, family berperamai ya

[00:06:40.140 – 00:06:41.040] sebab

[00:06:43.320 – 00:06:44.640] kita boleh

[00:06:44.640 – 00:06:45.780] set

[00:06:46.500 – 00:06:48.420] coverage, kita cakap pasal benefit lah

[00:06:48.420 – 00:06:50.580] apa benefit? benefit insurance

[00:06:50.580 – 00:06:54.670] apa? income protection

[00:06:54.670 – 00:06:56.370] income protection

[00:06:57.350 – 00:06:58.990] ok, kita boleh set

[00:06:58.990 – 00:07:00.950] income protection

[00:07:00.950 – 00:07:06.100] yang sesuai, protect

[00:07:06.800 – 00:07:08.340] macam mana? macam ni je protection

[00:07:12.220 – 00:07:13.520] sebab

[00:07:14.540 – 00:07:15.680] kita boleh

[00:07:15.680 – 00:07:18.020] Set income protection sesuai

[00:07:18.880 – 00:07:19.900] Dengan commitment

[00:07:21.260 – 00:07:22.100] Tambah sikit

[00:07:23.740 – 00:07:24.840] Dengan keperluan

[00:07:25.840 – 00:07:28.520] Dengan risiko anak-anak yang melompak-lompak terkatil

[00:07:28.520 – 00:07:30.400] Dengan keperluan

[00:07:33.150 – 00:07:33.850] Macam ni lah

[00:07:35.090 – 00:07:38.930] Sebab kita boleh set income protection sesuai dengan keperluan

[00:07:38.930 – 00:07:40.190] Awak kena tahu

[00:07:40.190 – 00:07:41.350] Saya tak pernah buat insuran

[00:07:41.350 – 00:07:42.410] Jadi otak saya fresh

[00:07:42.410 – 00:07:44.670] Saya tak tahu ayat yang biasa awak guna apa

[00:07:44.670 – 00:07:47.410] Kalau ayat ni lari jauh sangat

[00:07:47.410 – 00:07:48.010] Saya minta maaf

[00:07:48.010 – 00:07:49.310] kena check balik dengan product knowledge

[00:07:50.590 – 00:07:51.910] ok, salam saya Adib

[00:07:51.910 – 00:07:53.550] certified AIA Takaful Planner

[00:07:53.550 – 00:07:55.710] Planner pun ramai ya, sebab kita boleh

[00:07:55.710 – 00:07:57.710] sebab kita boleh set income protection

[00:07:57.710 – 00:07:59.410] sesuai, habislah step pertama

[00:08:00.310 – 00:08:01.510] ok, lepas tu

[00:08:01.510 – 00:08:03.490] dia pun borak-borak kita, dia kata

[00:08:04.750 – 00:08:05.590] contoh ayat dia

[00:08:05.590 – 00:08:10.640] biasa dia cakap apa, saya

[00:08:12.380 – 00:08:13.300] anak dua orang

[00:08:13.300 – 00:08:17.900] anak dua orang

[00:08:17.900 – 00:08:19.640] dua orang je, betul lah

[00:08:19.640 – 00:08:21.860] dia ni pun tanda yang tak pernah friendly, buat macam ni

[00:08:21.860 – 00:08:23.300] saya anak dua orang je

[00:08:24.800 – 00:08:26.220] ok, so

[00:08:26.720 – 00:08:27.820] kita pun respon

[00:08:28.520 – 00:08:30.700] ok, apa yang kita nak reply ni guys, kita nak

[00:08:30.700 – 00:08:32.240] ikut skrip yang sama

[00:08:32.240 – 00:08:34.660] skrip yang sama, maksudnya kita dah masuk dekat step

[00:08:34.660 – 00:08:36.520] nombor 2, pasal

[00:08:36.520 – 00:08:37.420] element trust

[00:08:39.820 – 00:08:40.780] oh, panjang

[00:08:40.780 – 00:08:45.240] element trust

[00:08:45.240 – 00:08:47.400] ok, element trust ni, kita nak

[00:08:47.400 – 00:08:49.240] respon macam biasa, mula-mula

[00:08:49.240 – 00:08:51.380] lepas tu kita nak terus create trust

[00:08:52.160 – 00:08:53.580] dan step nombor 2 ni

[00:08:53.580 – 00:08:54.940] kita akan ulang, ulang, ulang, ulang

[00:08:54.940 – 00:08:56.140] Banyak kali

[00:08:56.140 – 00:08:57.320] Ok, jangan kita cuba

[00:08:58.020 – 00:09:00.080] So, saya ada anak dua orang je

[00:09:00.080 – 00:09:01.320] Kita pun reply

[00:09:04.170 – 00:09:06.470] Oh, saya dua orang je

[00:09:06.470 – 00:09:08.990] Saya ada, saya anak dua orang je

[00:09:11.480 – 00:09:12.740] Dia pun masuk lah

[00:09:12.740 – 00:09:13.940] Alamak, hilang pulak lah

[00:09:16.800 – 00:09:17.880] Ok, so

[00:09:20.440 – 00:09:22.220] I see, contohnya

[00:09:23.040 – 00:09:24.740] Baik, apa boleh? Baik

[00:09:26.700 – 00:09:27.660] Sesuai sangat tu

[00:09:28.580 – 00:09:29.320] Sangat tu

[00:09:30.780 – 00:09:31.820] Kalau set

[00:09:31.820 – 00:09:34.800] Sengah-sengah tu

[00:09:37.300 – 00:09:38.700] Kalau

[00:09:38.700 – 00:09:43.120] Sesuai sangat tu dengan

[00:09:43.120 – 00:09:45.640] sesuai sangat tu

[00:09:45.640 – 00:09:46.960] dengan

[00:09:48.540 – 00:09:49.940] AIA

[00:09:49.940 – 00:09:50.660] takaful

[00:09:52.550 – 00:09:55.250] Sebab ada

[00:09:55.250 – 00:09:57.370] Coverage

[00:09:57.370 – 00:09:58.970] Up to

[00:10:02.300 – 00:10:04.360] One million

[00:10:08.130 – 00:10:09.650] Untuk

[00:10:11.960 – 00:10:13.360] Untuk

[00:10:15.420 – 00:10:16.720] Untuk family plan

[00:10:16.720 – 00:10:21.440] So apa yang kita buat

[00:10:21.440 – 00:10:22.400] Sebenarnya kita tengah

[00:10:22.400 – 00:10:25.160] Reply dan wujudkan trust

[00:10:25.160 – 00:10:26.440] Kita reply

[00:10:26.440 – 00:10:27.740] Kita wujudkan trust

[00:10:28.620 – 00:10:29.360] RM

[00:10:30.120 – 00:10:31.620] Up to 1 juta

[00:10:32.800 – 00:10:34.340] Nanti dia tak faham pula

[00:10:34.340 – 00:10:35.720] 1M tu apa tu formula

[00:10:35.720 – 00:10:38.400] Up to 1 juta

[00:10:38.400 – 00:10:39.600] Untuk family plan

[00:10:40.520 – 00:10:41.940] USP kita campak lah

[00:10:41.940 – 00:10:42.680] USP

[00:10:43.360 – 00:10:44.500] USP produk ni

[00:10:44.500 – 00:10:46.220] kita campak

[00:10:46.220 – 00:10:46.760] ok ni

[00:10:49.160 – 00:10:49.920] pelan

[00:10:51.400 – 00:10:52.160] package

[00:10:53.400 – 00:10:54.160] AIA

[00:10:55.380 – 00:10:56.140] legacy

[00:10:56.140 – 00:10:56.840] contohnya

[00:10:57.640 – 00:10:58.400] ok

[00:10:58.400 – 00:10:59.420] bantai lah

[00:10:59.420 – 00:11:00.640] pun ada

[00:11:02.220 – 00:11:02.980] protection

[00:11:03.980 – 00:11:05.320] bla bla bla

[00:11:05.320 – 00:11:06.620] bla bla bla

[00:11:07.680 – 00:11:09.040] mana kita tahu kan

[00:11:09.040 – 00:11:11.240] apa coverage apa benda awak bagilah

[00:11:11.240 – 00:11:12.340] ayat sikit kan

[00:11:13.500 – 00:11:13.940] contohnya

[00:11:14.920 – 00:11:15.360] medical

[00:11:15.360 – 00:11:15.900] apa-apa benda

[00:11:15.900 – 00:11:16.600] siapa tak tahulah

[00:11:16.600 – 00:11:17.140] insurance ni kan

[00:11:17.140 – 00:11:18.040] sebab tu kena ambil lesin kan

[00:11:18.040 – 00:11:18.900] dia benda ni

[00:11:18.900 – 00:11:19.580] produk yang

[00:11:19.580 – 00:11:21.100] bukan senang kan nak jual

[00:11:21.100 – 00:11:22.320] so kita list kan dulu

[00:11:22.320 – 00:11:23.500] saya kalau boleh kan

[00:11:23.500 – 00:11:24.220] saya tak suka awak

[00:11:24.220 – 00:11:25.180] terus bagi pdf tau

[00:11:25.180 – 00:11:26.960] kalau boleh bagi yang sesimpul macam ni

[00:11:26.960 – 00:11:27.840] yang dia senang baca

[00:11:27.840 – 00:11:29.660] apa yang ada dalam package ni

[00:11:29.660 – 00:11:31.080] lepas kita dah list kan

[00:11:32.280 – 00:11:33.060] kita buat lah

[00:11:33.060 – 00:11:33.780] protection

[00:11:34.300 – 00:11:34.740] up

[00:11:35.260 – 00:11:35.700] to

[00:11:36.760 – 00:11:37.200] 1M

[00:11:38.680 – 00:11:39.120] 1M

[00:11:39.120 – 00:11:39.560] 1M

[00:11:39.560 – 00:11:41.080] 1 million

[00:11:41.080 – 00:11:41.960] ok, last 10 million

[00:11:41.960 – 00:11:43.860] 1 million

[00:11:43.860 – 00:11:46.020] lepas tu ada

[00:11:47.440 – 00:11:48.840] hospitalization

[00:11:51.930 – 00:11:53.430] RM300

[00:11:53.430 – 00:11:55.550] 200 per day

[00:11:56.800 – 00:11:59.400] medical

[00:11:59.400 – 00:12:00.500] ha?

[00:12:02.020 – 00:12:02.880] zero

[00:12:02.880 – 00:12:04.240] deposit

[00:12:05.180 – 00:12:06.360] policy

[00:12:07.180 – 00:12:08.440] lepas tu

[00:12:11.730 – 00:12:12.490] apa

[00:12:12.490 – 00:12:13.350] Apa lah

[00:12:14.370 – 00:12:15.690] Travel insurance

[00:12:15.690 – 00:12:16.710] Ata lah

[00:12:16.710 – 00:12:17.650] Saya pun tak tahu benda

[00:12:17.650 – 00:12:19.310] Lepas tu

[00:12:20.470 – 00:12:21.250] Life

[00:12:22.630 – 00:12:23.410] Life

[00:12:23.410 – 00:12:25.530] Critical illness

[00:12:25.530 – 00:12:26.690] Benda lah

[00:12:33.700 – 00:12:34.480] Illness

[00:12:34.480 – 00:12:35.620] Tak ni je illness

[00:12:35.620 – 00:12:36.180] Illness

[00:12:36.980 – 00:12:37.760] RM300K

[00:12:38.980 – 00:12:39.760] Dah

[00:12:43.780 – 00:12:44.920] Contoh lah kan

[00:12:44.920 – 00:12:46.320] So ini USP

[00:12:46.320 – 00:12:47.040] Campak terus

[00:12:47.040 – 00:12:48.860] Ini bagi PDF macam nak baca kan

[00:12:48.860 – 00:12:50.480] Memanglah bagi pdf

[00:12:50.480 – 00:12:51.840] Dia bagi pdf yang jenis talk

[00:12:51.840 – 00:12:52.560] Macam flyers tu

[00:12:53.120 – 00:12:54.060] Yang tau kan

[00:12:54.060 – 00:12:57.160] Dia bagi buku

[00:12:57.820 – 00:12:59.040] Aduh jam betul lah

[00:12:59.040 – 00:13:00.440] Kita dah lah noob

[00:13:00.440 – 00:13:01.760] Janganlah buat macam tu kan

[00:13:01.760 – 00:13:03.000] Anggap lah customer ni zero

[00:13:03.000 – 00:13:03.680] Okay

[00:13:03.680 – 00:13:05.060] Lepas tu awak dah bagikan list ni

[00:13:05.060 – 00:13:06.440] Lepas tu masukkan gambar seketul

[00:13:06.440 – 00:13:08.280] Okay bagilah media

[00:13:08.280 – 00:13:09.920] Video ke apa ke kan

[00:13:09.920 – 00:13:11.560] Kalau gambar ni jangan bagi gambar yang

[00:13:11.560 – 00:13:14.120] Ni bagi gambar yang sesuai untuk dibaca dalam phone

[00:13:14.120 – 00:13:16.820] Bukanlah poster yang awak pergi post kat facebook

[00:13:16.820 – 00:13:17.980] Semua tu bagi proper

[00:13:19.120 – 00:13:20.240] gambar untuk

[00:13:20.240 – 00:13:22.420] pelan ni ke ataupun dia gambar

[00:13:22.420 – 00:13:24.360] ni biasa dia kena backup apa yang kita send

[00:13:24.360 – 00:13:24.820] kat atas

[00:13:25.840 – 00:13:28.240] ok lepas tu kita pun sambung lah ayat lagi

[00:13:28.240 – 00:13:28.920] kat bawah ni

[00:13:29.520 – 00:13:32.240] ayat kita kat bawah ni last kita nak tutup dia

[00:13:32.240 – 00:13:34.200] dengan ask problem

[00:13:35.180 – 00:13:36.760] ok ask problem

[00:13:37.380 – 00:13:38.200] kita pun

[00:13:41.480 – 00:13:42.960] ok ask problem

[00:13:42.960 – 00:13:44.260] ok ask problem

[00:13:46.420 – 00:13:48.020] kita pun sambung lah balik

[00:13:48.020 – 00:13:49.680] ok, apa lagi kita nak tahu

[00:13:49.680 – 00:13:50.960] sebab sebenarnya

[00:13:50.960 – 00:13:53.580] saya nak awak borak dengan dia

[00:13:54.280 – 00:13:55.200] menghampiri closing

[00:13:55.200 – 00:13:56.540] ok, apa maksud closing

[00:13:57.080 – 00:13:59.720] bila awak nak buat quotation, mesti awak perlukan info

[00:14:03.200 – 00:14:05.580] bila awak nak buat quotation kan, macam tak silap saya

[00:14:06.180 – 00:14:08.800] kalau quotation insurance ni, dia perlukan

[00:14:10.780 – 00:14:11.260] nama

[00:14:11.260 – 00:14:13.640] apa lah, dia perlukan beberapa info kan

[00:14:13.640 – 00:14:14.540] dia perlukan nama

[00:14:16.360 – 00:14:17.320] yes, rokok

[00:14:17.320 – 00:14:19.760] kerja apa, dia nak tahu

[00:14:19.760 – 00:14:20.780] kerja risiko ke tak

[00:14:20.780 – 00:14:22.980] pernah sakit

[00:14:22.980 – 00:14:27.020] ini kita panggil, awak boleh buat

[00:14:27.020 – 00:14:28.700] satu exercise benda ni

[00:14:28.700 – 00:14:30.540] namakan dia sebagai

[00:14:37.690 – 00:14:38.370] compulsory

[00:14:38.370 – 00:14:40.510] question, soalan wajib

[00:14:40.510 – 00:14:42.370] ini bukan sahaja buat

[00:14:42.370 – 00:14:44.310] ini memang awak terpaksa minta untuk

[00:14:44.310 – 00:14:45.990] nak code harga, compulsory

[00:14:45.990 – 00:14:47.310] must ask question

[00:14:48.030 – 00:14:50.050] kita tuliskan lah, nama

[00:14:50.810 – 00:14:51.490] lagi

[00:14:51.490 – 00:14:53.070] rokok ke tak

[00:14:54.650 – 00:14:55.770] haa umur

[00:14:55.770 – 00:14:59.270] pernah sakit

[00:15:00.710 – 00:15:02.090] umur

[00:15:02.090 – 00:15:06.460] masuk hospital

[00:15:07.940 – 00:15:09.260] apa mereka check up

[00:15:11.460 – 00:15:12.820] check up

[00:15:12.820 – 00:15:14.560] frequency eh

[00:15:16.320 – 00:15:18.240] oh ok ok ok

[00:15:18.240 – 00:15:19.900] ada mereka check up ke

[00:15:19.900 – 00:15:20.640] lagi apa ke

[00:15:22.280 – 00:15:23.560] income

[00:15:23.560 – 00:15:25.460] income dapat mana kerja apa

[00:15:25.460 – 00:15:27.840] ada kan kerja kan

[00:15:29.950 – 00:15:31.450] oh ok lah

[00:15:31.450 – 00:15:34.930] high risk

[00:15:34.930 – 00:15:36.950] high risk job ke kan

[00:15:36.950 – 00:15:39.090] ni dia nak tahu kan, kerja apa

[00:15:40.250 – 00:15:40.970] kerja apa

[00:15:40.970 – 00:15:42.990] welding bawah tanah, tak payah

[00:15:42.990 – 00:15:44.750] tuan ganda-ganda, tuan yang cikgu pasal

[00:15:46.290 – 00:15:47.230] so katalah

[00:15:47.230 – 00:15:49.050] kita dah tahu ini adalah kita punya

[00:15:49.050 – 00:15:51.170] compulsory question, so jangan lari

[00:15:51.170 – 00:15:53.190] daripada skrip, bila awak borat dengan customer

[00:15:53.190 – 00:15:54.550] stay daripada point ni

[00:15:54.550 – 00:15:56.950] so sekarang awak dah tahu dah, dia ada anak dua orang

[00:15:58.010 – 00:15:59.010] so kita nak tahu

[00:15:59.010 – 00:16:00.370] nama, umur

[00:16:00.370 – 00:16:02.350] lepas tu jumlah

[00:16:03.450 – 00:16:04.790] tanggungan kan, family kan

[00:16:04.790 – 00:16:10.240] Ni saya tak tahu, saya tak pernah ambil exam apa-apa

[00:16:10.240 – 00:16:11.300] So minta maaf lah kalau salah

[00:16:11.300 – 00:16:14.440] So kita tanya lah, kita nak tanya pasal apa

[00:16:15.040 – 00:16:16.600] Kerja lah, kita nak tanya pasal kerja lah pula

[00:16:18.510 – 00:16:19.630] Kerja apa ya tuan

[00:16:19.630 – 00:16:20.470] Apa ya

[00:16:23.630 – 00:16:24.690] Kerja apa ya

[00:16:24.690 – 00:16:26.810] Kerja dalam bidang apa

[00:16:26.810 – 00:16:28.810] Kerja dalam bidang apa ya

[00:16:36.280 – 00:16:37.340] Government atas swasta

[00:16:37.340 – 00:16:38.720] Kita bagi pilihan lah

[00:16:40.380 – 00:16:41.740] Government atas swasta

[00:16:47.880 – 00:16:48.800] Bidang apa ya

[00:16:48.800 – 00:16:49.860] Government atau swasta

[00:16:49.860 – 00:16:51.860] So settle

[00:16:51.860 – 00:16:53.960] Kita bertanya lah soalan macam ni

[00:16:53.960 – 00:16:56.080] Jadi kita send kat dia

[00:16:57.520 – 00:16:58.840] So kalau kita tengok

[00:16:58.840 – 00:16:59.520] Daripada skrip ni

[00:16:59.520 – 00:17:02.320] Kita tak nak matikan perbualan

[00:17:02.320 – 00:17:03.920] Dan kalau awak faham balik

[00:17:03.920 – 00:17:07.060] Teknik closing untuk hybrid ni

[00:17:07.060 – 00:17:08.580] Dia kena borak banyak kali

[00:17:08.580 – 00:17:10.780] Repeat dekat trust phase ni

[00:17:11.780 – 00:17:12.720] Berkali-kali

[00:17:12.720 – 00:17:13.940] Mengikut harga

[00:17:13.940 – 00:17:15.820] Lagi mahal harga, lagi banyak kali kita borak

[00:17:15.820 – 00:17:18.180] Contoh, dalam situasi ni

[00:17:18.180 – 00:17:20.240] kita kena borak lah

[00:17:20.240 – 00:17:21.060] dia pun reply

[00:17:21.060 – 00:17:21.800] ok

[00:17:21.800 – 00:17:23.380] panjang nak buat macam apa ni

[00:17:23.380 – 00:17:25.860] dia buat yang saya termampu je lah eh

[00:17:25.860 – 00:17:27.640] contoh dia kata

[00:17:30.160 – 00:17:30.960] swasta

[00:17:34.480 – 00:17:35.780] customer service

[00:17:35.780 – 00:17:38.080] yang biasa-biasa lah orang kerja apa

[00:17:38.880 – 00:17:40.260] customer service

[00:17:40.260 – 00:17:41.120] kutip hutang

[00:17:43.280 – 00:17:45.360] customer service kutip hutang

[00:17:45.360 – 00:17:46.240] debt collector

[00:17:46.240 – 00:17:47.980] debt collector takut lah saya

[00:17:48.920 – 00:17:50.480] So ulangkan lagi

[00:17:50.480 – 00:17:51.820] Bendalah ni

[00:17:51.820 – 00:17:53.220] Repeat lagi

[00:17:53.220 – 00:17:55.260] Sebab kita nak melengkapkan

[00:17:55.260 – 00:17:57.920] Kita punya critical question kita tu

[00:17:57.920 – 00:17:59.460] Compulsory tu

[00:18:00.780 – 00:18:01.880] So

[00:18:01.880 – 00:18:04.360] Kita pun ulang

[00:18:04.360 – 00:18:06.540] Bila kita ulang ni

[00:18:06.540 – 00:18:07.280] Kadang-kadang

[00:18:07.280 – 00:18:09.300] Kita tak diwajibkan untuk guna semua

[00:18:09.300 – 00:18:10.600] Kadang-kadang kita guna respon

[00:18:11.760 – 00:18:12.960] Ok sangat tu

[00:18:12.960 – 00:18:13.900] Ok sangat tu

[00:18:15.660 – 00:18:16.460] Bidang

[00:18:16.460 – 00:18:19.080] Customer service

[00:18:19.080 – 00:18:20.380] Ni low risk

[00:18:21.620 – 00:18:22.700] Senang nak approve

[00:18:27.050 – 00:18:28.290] Senang

[00:18:28.290 – 00:18:28.850] Senang

[00:18:29.510 – 00:18:30.970] Senang nak approve

[00:18:30.970 – 00:18:32.030] Coverage

[00:18:32.030 – 00:18:33.510] Senang nak approve

[00:18:33.510 – 00:18:34.090] Protection

[00:18:35.070 – 00:18:35.950] Contoh lah

[00:18:35.950 – 00:18:37.430] Kita educate dia sikit kan

[00:18:37.430 – 00:18:38.990] Kalau AIA

[00:18:40.510 – 00:18:41.690] Protection AIA

[00:18:43.050 – 00:18:43.730] Okay

[00:18:44.590 – 00:18:45.610] USP product

[00:18:45.610 – 00:18:46.450] Haa USP

[00:18:46.450 – 00:18:48.590] Kita boleh campak USP juga

[00:18:48.590 – 00:18:49.210] Sikit kat sini

[00:18:49.210 – 00:18:50.930] Dan USP ni tak perlulah

[00:18:50.930 – 00:18:51.670] Kita beri sangat

[00:18:51.670 – 00:18:52.850] Campak satu line tak apa

[00:18:52.850 – 00:18:53.550] Contoh saya cakap

[00:18:56.630 – 00:18:58.150] Tak perlu deposit

[00:19:00.110 – 00:19:00.670] Posit

[00:19:00.670 – 00:19:02.390] Kalau masuk hospital

[00:19:04.710 – 00:19:05.670] Memang senang

[00:19:08.070 – 00:19:09.630] Jimat dan mudah

[00:19:10.870 – 00:19:11.590] Mudah je

[00:19:11.590 – 00:19:13.170] Dah cukup macam tu je

[00:19:13.170 – 00:19:14.930] So skrip ni tak payah panjang-panjang sangat

[00:19:14.930 – 00:19:17.210] Katalah dalam situasi ni saya tak nak letak gambar

[00:19:17.210 – 00:19:18.830] Saya nak terus je tanya soalan seterusnya

[00:19:18.830 – 00:19:20.690] Okay, saya tanya terus soalan seterusnya

[00:19:22.170 – 00:19:22.730] Contoh

[00:19:22.730 – 00:19:26.680] Tanya umur berapa ye

[00:19:27.340 – 00:19:28.780] Umur tuan berapa ye

[00:19:29.440 – 00:19:31.020] Kita kalau boleh kan, tak nak letak tuan

[00:19:31.020 – 00:19:32.760] Atau puan, sebab senang nanti, kita tak nak

[00:19:32.760 – 00:19:33.920] Delete banyak kali

[00:19:34.640 – 00:19:36.800] Umur berapa ye, umur sekarang

[00:19:36.800 – 00:19:42.900] Berapa ye, tahun ni

[00:19:42.900 – 00:19:44.720] Umur berapa ye, umur sekarang berapa ye

[00:19:44.720 – 00:19:46.640] Tahun ni umur berapa ye

[00:19:46.640 – 00:19:48.820] Tahun ni umur berapa ye, umur sekarang

[00:19:48.820 – 00:19:49.440] Berapa ye

[00:19:53.530 – 00:19:55.290] Sebab, lagi muda lagi murah

[00:19:55.290 – 00:19:56.290] Eh, fair

[00:19:57.030 – 00:19:59.030] Lagi muda, lagi murah

[00:19:59.030 – 00:20:00.190] Kita bagi sebab sikit

[00:20:00.190 – 00:20:01.350] Barulah dia nak jawab

[00:20:01.350 – 00:20:02.630] Kau tak ada sebab

[00:20:02.630 – 00:20:03.270] Kenapa nak tahu

[00:20:03.270 – 00:20:03.990] Saya dah kahwin

[00:20:03.990 – 00:20:04.210] Eh

[00:20:04.770 – 00:20:05.230] Tuan

[00:20:05.230 – 00:20:06.350] Saya pun nak kahwin

[00:20:09.190 – 00:20:09.950] Habis kat sini

[00:20:09.950 – 00:20:11.310] Jadi apa yang kita buat

[00:20:11.310 – 00:20:12.090] Tak payah hantar media

[00:20:12.090 – 00:20:14.030] Tak payah hantar media

[00:20:14.030 – 00:20:15.390] Kita macam tu je

[00:20:15.390 – 00:20:16.910] Kita ambil tiga ni je lah

[00:20:17.510 – 00:20:18.850] Sebab bila kita ulang-ulang ni

[00:20:18.850 – 00:20:19.930] Janganlah semua benda

[00:20:19.930 – 00:20:20.510] Nak panjang

[00:20:20.510 – 00:20:21.430] Ini pun antara benda yang

[00:20:21.430 – 00:20:22.210] Kenapa orang tak suka

[00:20:22.210 – 00:20:22.850] Saya punya skrip ni

[00:20:22.850 – 00:20:23.610] Dia salah faham

[00:20:23.610 – 00:20:24.130] Dia ingat

[00:20:24.130 – 00:20:24.990] Uish

[00:20:24.990 – 00:20:25.670] Berjelanya

[00:20:25.670 – 00:20:26.150] Tak

[00:20:26.150 – 00:20:27.750] Kadang-kadang panjang

[00:20:27.750 – 00:20:29.010] Kadang-kadang pendek

[00:20:29.010 – 00:20:29.810] Ikut situasi

[00:20:31.170 – 00:20:32.810] Sebab kita teknik hybrid ni

[00:20:32.810 – 00:20:34.990] Kita borak dia panjang, kadang kita pun tak sempat

[00:20:34.990 – 00:20:36.290] Nak hantar semua, tapi kita tahulah

[00:20:36.290 – 00:20:37.710] Oh, yang ni tak cukup elemen aku ni

[00:20:38.950 – 00:20:40.150] Okay, so settle

[00:20:40.150 – 00:20:41.970] Okay, next kita sambung borak lagi

[00:20:43.450 – 00:20:44.550] Dia pun hantar

[00:20:47.190 – 00:20:47.630] 4038

[00:20:48.230 – 00:20:48.670] Tahun

[00:20:50.730 – 00:20:51.170] Wife

[00:20:52.250 – 00:20:53.310] 35, contoh lah

[00:20:55.580 – 00:20:57.120] Contoh ada bagian tu lah

[00:20:57.120 – 00:20:58.700] Okay, dia pun

[00:20:58.700 – 00:20:59.820] Sambung lagi

[00:21:01.680 – 00:21:02.440] Sambung lagi

[00:21:02.440 – 00:21:04.360] So kita nak jawab apa pula ni

[00:21:04.360 – 00:21:05.200] Kita nak kena

[00:21:05.200 – 00:21:06.760] Respond dan create trust

[00:21:06.760 – 00:21:07.660] Benda yang sama juga

[00:21:08.540 – 00:21:09.060] Respond

[00:21:09.740 – 00:21:10.780] Create trust

[00:21:10.780 – 00:21:11.460] Okay

[00:21:11.460 – 00:21:12.580] Respond dulu

[00:21:13.760 – 00:21:14.280] Respond

[00:21:15.140 – 00:21:16.000] Sesuai sangat tu

[00:21:16.000 – 00:21:18.060] Sesuai sangat tu sama pula macam atas kan

[00:21:19.360 – 00:21:20.220] Okay noted

[00:21:20.220 – 00:21:21.480] Noted pun okay

[00:21:21.480 – 00:21:22.360] Okay noted

[00:21:26.420 – 00:21:27.620] InsyaAllah murah je ni

[00:21:27.620 – 00:21:28.200] InsyaAllah

[00:21:28.200 – 00:21:29.700] Children tak mahal

[00:21:33.660 – 00:21:34.980] insurance tak mahal

[00:21:36.360 – 00:21:37.460] buat model lagi

[00:21:38.720 – 00:21:39.320] ok

[00:21:40.120 – 00:21:40.860] lepas tu

[00:21:40.860 – 00:21:42.920] kita masukkan

[00:21:45.340 – 00:21:46.900] gambar sikit, mungkin kita ambil

[00:21:46.900 – 00:21:50.680] satu video, hantar video

[00:21:50.680 – 00:21:52.540] lepas tu kita letaklah satu ayat sikit

[00:21:52.540 – 00:21:54.520] bawah tu, contohnya

[00:21:54.520 – 00:21:59.700] ayat dia macam ni, ni

[00:21:59.700 – 00:22:01.400] customer saya

[00:22:02.060 – 00:22:02.660] client

[00:22:02.660 – 00:22:13.390] Client saya yang diuji kemalangan

[00:22:13.390 – 00:22:16.490] Tapi Alhamdulillah

[00:22:16.490 – 00:22:24.350] Tapi nasib baik sempat ambil

[00:22:27.810 – 00:22:35.810] Tapi Alhamdulillah ada Takaful

[00:22:38.430 – 00:22:39.790] limat RM

[00:22:41.130 – 00:22:41.810] 24

[00:22:43.390 – 00:22:44.070] ribu

[00:22:46.280 – 00:22:48.660] 24 K

[00:22:50.200 – 00:22:50.880] kos

[00:22:51.800 – 00:22:52.480] hospital

[00:22:56.730 – 00:22:57.630] campak sikit

[00:22:57.630 – 00:22:58.190] elemen trust

[00:22:58.190 – 00:23:00.690] kat sini kita ada apa? kita ada

[00:23:00.690 – 00:23:02.910] yang first kali kita respond

[00:23:03.790 – 00:23:05.270] next kita campakkan

[00:23:05.270 – 00:23:07.450] elemen USP tak ada

[00:23:07.450 – 00:23:08.910] ni kita guna media terus

[00:23:08.910 – 00:23:10.670] campak media terus

[00:23:11.830 – 00:23:13.650] Lepas tu kita bagi elemen

[00:23:13.650 – 00:23:14.730] Trust juga kat sini

[00:23:15.670 – 00:23:17.050] Ni kita punya elemen trust lah

[00:23:17.050 – 00:23:19.730] Kita campak elemen trust

[00:23:20.350 – 00:23:21.670] Trust tu lebih kurang

[00:23:21.670 – 00:23:22.650] Dia terbalik pun tak apa

[00:23:23.470 – 00:23:24.870] Lepas tu tambah lagi soalan

[00:23:24.870 – 00:23:26.970] Soalan ni follow lah kita punya script tadi tu

[00:23:26.970 – 00:23:27.850] Yang kita nak tanya

[00:23:27.850 – 00:23:29.630] Kita dah tanya apa dah

[00:23:30.410 – 00:23:31.410] Nama tak pay tanya

[00:23:31.410 – 00:23:33.470] Nama nanti bila nak payment pun kita nak tanya

[00:23:33.470 – 00:23:37.170] Umur dan jumlah tanggungan dah tahu dah

[00:23:37.170 – 00:23:38.190] Ada dua orang anak dan

[00:23:38.830 – 00:23:39.410] Merokok tak

[00:23:39.410 – 00:23:40.770] Merokok ni, dia nak tanya ni

[00:23:41.370 – 00:23:43.450] Kerja, kita done, dah tanya dah

[00:23:43.930 – 00:23:45.650] So, awak kena checklistkan semua ni

[00:23:47.090 – 00:23:47.570] Contohnya

[00:23:48.850 – 00:23:49.870] Ada merokok tak?

[00:23:50.510 – 00:23:51.690] Ada merokok tak?

[00:23:53.330 – 00:23:53.810] Atau

[00:23:55.630 – 00:23:56.110] Pernah

[00:23:57.630 – 00:23:58.590] Masuk hospital

[00:24:02.110 – 00:24:03.070] Atas hospital

[00:24:03.070 – 00:24:03.850] Atau pernah

[00:24:04.390 – 00:24:05.530] Ada apa-apa penyakit

[00:24:06.670 – 00:24:07.710] Masuk hospital ke?

[00:24:12.630 – 00:24:13.790] Contoh macam ni lah, pendek je

[00:24:14.630 – 00:24:16.330] So, dia pun reply

[00:24:17.290 – 00:24:18.130] Contohnya

[00:24:19.110 – 00:24:24.350] Tak merokok

[00:24:24.350 – 00:24:25.950] Dah stop

[00:24:25.950 – 00:24:28.910] Dah stop, biasanya semua orang tak mengaku kan

[00:24:28.910 – 00:24:30.750] Itu dia dengan Tuhan lah

[00:24:30.750 – 00:24:31.930] Dah stop

[00:24:32.810 – 00:24:34.270] Hospital jarang

[00:24:34.270 – 00:24:36.730] Jarang sakit

[00:24:36.730 – 00:24:38.150] Jarang masuk

[00:24:39.370 – 00:24:42.400] Jarang sakit

[00:24:47.480 – 00:24:48.420] So

[00:24:48.420 – 00:24:50.080] Kamera ok ya, record

[00:24:52.260 – 00:24:55.000] So, jarang sakit

[00:24:56.340 – 00:24:58.120] Dia biasa macam tu lah

[00:24:58.120 – 00:24:59.060] Dia lebih daripada pendek

[00:24:59.060 – 00:25:01.900] Ada panjang ada pendek

[00:25:01.900 – 00:25:03.620] Macam tu je

[00:25:03.620 – 00:25:08.190] Ok cantik

[00:25:09.570 – 00:25:10.010] Cantik

[00:25:10.450 – 00:25:11.910] Sekejap lagi saya share

[00:25:14.790 – 00:25:16.210] Details

[00:25:16.210 – 00:25:17.650] Harga

[00:25:17.650 – 00:25:20.460] Yang terbaik

[00:25:22.720 – 00:25:24.120] Tak tak tak

[00:25:24.120 – 00:25:25.060] Kita call

[00:25:26.160 – 00:25:27.040] Terbaik

[00:25:27.040 – 00:25:31.020] Lepas tu

[00:25:31.020 – 00:25:34.840] Kita sambung lah

[00:25:34.840 – 00:25:36.420] something kat sini mungkin last

[00:25:39.300 – 00:25:41.120] terborak, last sebelum kita nak call dia

[00:25:45.520 – 00:25:46.620] apa lagi kita tanya tadi

[00:25:47.740 – 00:25:48.880] medical check up

[00:25:48.880 – 00:25:51.200] high risk job, rokok, tanggungan umur

[00:25:51.200 – 00:25:52.220] eh macam dah settle lah ni

[00:25:52.940 – 00:25:54.220] boleh lah ni, kita tanya dia

[00:25:54.220 – 00:25:56.880] ni insurance lah, ni contoh pendek lah kan, awak kena buat

[00:25:56.880 – 00:25:58.700] yang panjang lah, ni saya buat pendek je dulu

[00:26:01.720 – 00:26:05.960] baik, kita nak

[00:26:05.960 – 00:26:07.400] present, baik

[00:26:11.170 – 00:26:11.610] esok

[00:26:12.270 – 00:26:12.950] free tak

[00:26:12.950 – 00:26:16.970] Saya nak set zoom

[00:26:16.970 – 00:26:20.770] 15.10 minit

[00:26:20.770 – 00:26:24.750] Untuk share detail

[00:26:24.750 – 00:26:28.730] Harga dan protection

[00:26:28.730 – 00:26:31.310] Yang tuan dapat

[00:26:31.310 – 00:26:33.650] Yang akan dapat

[00:26:33.650 – 00:26:36.450] Yang ada, yang include

[00:26:36.450 – 00:26:50.070] Saya terbalikkanlah sikit ayat ni

[00:26:51.420 – 00:26:54.380] Untuk saya share

[00:26:55.520 – 00:26:57.100] Detail harga dan include

[00:26:57.840 – 00:26:58.520] Include

[00:26:59.700 – 00:27:00.380] Esok

[00:27:01.840 – 00:27:02.700] Free tak

[00:27:03.620 – 00:27:04.740] Saya buat macam tu

[00:27:07.070 – 00:27:08.530] Secara zoom je

[00:27:14.000 – 00:27:16.340] Tantarlah ni katalah saya buat spacing sikit

[00:27:16.340 – 00:27:22.410] Dimat masa tuan

[00:27:23.630 – 00:27:24.650] Dimat masa

[00:27:26.350 – 00:27:28.010] Zoom ni sekejap je

[00:27:28.010 – 00:27:29.210] Sekejap je

[00:27:31.160 – 00:27:33.380] Zoom online ni sekejap je

[00:27:33.380 – 00:27:34.100] Zoom online

[00:27:35.320 – 00:27:36.240] Sekejap je

[00:27:36.240 – 00:27:37.460] Zoom online

[00:27:37.460 – 00:27:40.460] Zoom online

[00:27:40.460 – 00:27:43.420] Jimat rasa secara zoom online

[00:27:43.420 – 00:27:44.720] Zoom online

[00:27:46.080 – 00:27:47.300] At least

[00:27:47.300 – 00:27:48.700] Tuan

[00:27:48.700 – 00:27:50.960] At least tak nak guna tuan

[00:27:50.960 – 00:27:52.460] Saya rasa tak sengaja tu

[00:27:52.460 – 00:27:53.860] At least dah tahu

[00:27:53.860 – 00:27:55.320] Harga

[00:27:56.580 – 00:27:58.340] At least dah tahu harga

[00:27:58.340 – 00:28:00.200] At least dah tahu

[00:28:01.500 – 00:28:02.340] Harga

[00:28:03.500 – 00:28:04.900] Dan coverage

[00:28:04.900 – 00:28:08.270] In case

[00:28:09.470 – 00:28:10.690] berlaku apa-apa

[00:28:10.690 – 00:28:11.730] berlaku

[00:28:12.470 – 00:28:13.490] apa-apa

[00:28:13.490 – 00:28:16.570] kita dah bersedia

[00:28:16.570 – 00:28:19.870] dah protected

[00:28:19.870 – 00:28:30.040] dah tahu

[00:28:30.040 – 00:28:32.900] dah tahu harga ni saya buang dah tahu

[00:28:32.900 – 00:28:34.680] detail coverage

[00:28:35.840 – 00:28:37.260] in case berlaku apa-apa

[00:28:37.260 – 00:28:38.020] kita dah protected

[00:28:39.380 – 00:28:40.560] macam ni

[00:28:43.150 – 00:28:44.450] macam ni tentunya

[00:28:44.450 – 00:28:46.690] so apa yang kita dah buat kat sini

[00:28:46.690 – 00:28:47.770] kita hujung ni

[00:28:48.430 – 00:28:51.070] sebenarnya dah masuk dekat part yang last

[00:28:51.070 – 00:28:51.670] sekali

[00:28:53.130 – 00:28:54.330] macam ni

[00:28:54.330 – 00:28:58.200] eh nak panah

[00:28:58.200 – 00:28:58.740] tebang lah

[00:29:00.520 – 00:29:01.320] respon

[00:29:01.320 – 00:29:05.540] terus ask permission

[00:29:05.540 – 00:29:07.540] ni kalau kita nak set zoom

[00:29:08.360 – 00:29:09.480] bagi reason

[00:29:09.480 – 00:29:10.780] kita dah bagi reason kat sini

[00:29:10.780 – 00:29:12.740] ok so jom kita baca beratas

[00:29:12.740 – 00:29:14.000] sampai lah ke bawah

[00:29:15.060 – 00:29:16.360] agent takaful

[00:29:16.360 – 00:29:18.300] berminat perlindungan takaful keluarga

[00:29:18.300 – 00:29:20.580] salam saya Adib certified EIA

[00:29:20.580 – 00:29:21.380] takaful planner

[00:29:22.880 – 00:29:24.360] family berapa ramai ya

[00:29:24.360 – 00:29:26.280] sebab kita boleh set income protection

[00:29:26.280 – 00:29:27.360] sesuai dengan keperluan

[00:29:27.360 – 00:29:28.640] anak saya 2 round je

[00:29:28.640 – 00:29:31.140] baik, sesuai sangat dengan AIA takaful

[00:29:31.140 – 00:29:33.480] sebab ada coverage up to 1 juta

[00:29:33.480 – 00:29:34.720] untuk family plan

[00:29:34.720 – 00:29:36.900] package AIA legacy

[00:29:36.900 – 00:29:38.300] protection up to 1 million

[00:29:38.300 – 00:29:40.240] hospitalisation 200 ringgit per day

[00:29:40.240 – 00:29:41.380] zero deposit policy

[00:29:41.380 – 00:29:42.120] travel insurance

[00:29:42.120 – 00:29:42.840] medical illness

[00:29:42.840 – 00:29:44.120] 300k

[00:29:44.120 – 00:29:47.560] hantar gambar sebetul

[00:29:47.560 – 00:29:49.300] kerja dalam bidang apa je?

[00:29:49.620 – 00:29:50.580] government atau swasta?

[00:29:51.360 – 00:29:52.680] swasta, customer service

[00:29:53.540 – 00:29:54.620] ok sangat tu

[00:29:54.620 – 00:29:57.380] Bidang customer service ni low risk

[00:29:57.380 – 00:29:59.120] Senang nak approve protection IA

[00:29:59.120 – 00:30:01.160] Tak perlu deposit kalau masuk hospital

[00:30:01.160 – 00:30:02.140] Jimat dan mudah je

[00:30:02.840 – 00:30:04.160] Umur sekarang berapa ya?

[00:30:04.480 – 00:30:05.660] Sebab lagi muda lagi murah

[00:30:07.260 – 00:30:09.160] 30 tahun, wife 35

[00:30:09.920 – 00:30:10.840] Okay noted

[00:30:10.840 – 00:30:12.860] InsyaAllah insurance tak mahal sebab muda lagi

[00:30:14.280 – 00:30:15.560] Tak gambar seketul

[00:30:15.560 – 00:30:18.060] Ni klien saya yang diuji kemalangan

[00:30:18.060 – 00:30:19.660] Tapi Alhamdulillah ada tekaful

[00:30:19.660 – 00:30:21.440] Jimat 24k cost hospital

[00:30:21.440 – 00:30:23.000] Ada merokok tak?

[00:30:23.180 – 00:30:24.260] Atau pernah masuk hospital ke?

[00:30:25.420 – 00:30:27.260] dah stop hospital jarang

[00:30:27.260 – 00:30:28.360] jarang sakit

[00:30:28.360 – 00:30:30.040] ok cantik

[00:30:30.040 – 00:30:32.000] sekejap lagi

[00:30:32.000 – 00:30:33.920] saya akan share

[00:30:33.920 – 00:30:35.040] cantik

[00:30:35.040 – 00:30:37.480] nanti saya akan share

[00:30:38.540 – 00:30:39.960] detail harga dan

[00:30:39.960 – 00:30:41.440] detail harga yang terbaik

[00:30:41.440 – 00:30:43.100] untuk share

[00:30:43.100 – 00:30:44.060] untuk

[00:30:46.280 – 00:30:47.540] yang terbaik

[00:30:47.540 – 00:30:49.860] ni tak payah pulang 2 hari pula

[00:30:49.860 – 00:30:51.480] terus je

[00:30:51.480 – 00:30:53.820] esok free tak secara zoom je

[00:30:55.610 – 00:30:56.970] Secara zoom

[00:30:56.970 – 00:31:00.210] 10 minit je

[00:31:00.210 – 00:31:12.890] So free tak?

[00:31:13.150 – 00:31:13.650] Secara zoom

[00:31:13.650 – 00:31:15.130] 10 minit je

[00:31:15.130 – 00:31:15.870] Diumak masa

[00:31:15.870 – 00:31:16.730] Zoom online

[00:31:16.730 – 00:31:18.350] At least dah tahu

[00:31:18.350 – 00:31:19.190] Detail coverage

[00:31:19.850 – 00:31:20.750] Diumak masa

[00:31:21.630 – 00:31:22.530] Diumak masa

[00:31:22.530 – 00:31:23.090] At least

[00:31:23.090 – 00:31:24.050] Diumak masa

[00:31:25.610 – 00:31:26.730] At least dah tahu

[00:31:26.730 – 00:31:27.490] Detail coverage

[00:31:27.490 – 00:31:29.130] In case berlaku apa-apa

[00:31:29.130 – 00:31:29.930] Kita dah protected

[00:31:30.830 – 00:31:31.550] Macam tu

[00:31:31.550 – 00:31:32.590] Okay

[00:31:32.590 – 00:31:34.730] So barulah kita call

[00:31:34.730 – 00:31:35.910] Dan kalau kita call

[00:31:35.910 – 00:31:36.790] Awak boleh tengok tutorial

[00:31:36.790 – 00:31:37.450] Says call

[00:31:37.450 – 00:31:39.130] so apa yang berlaku kat sini

[00:31:39.130 – 00:31:39.790] kalau awak tengok

[00:31:39.790 – 00:31:41.290] ini bukanlah skrip yang paling perfect

[00:31:41.290 – 00:31:43.170] cuma saya nak beritahu konsep dia

[00:31:43.170 – 00:31:44.490] konsep dia adalah

[00:31:44.490 – 00:31:46.570] kita always nak habiskan

[00:31:46.570 – 00:31:47.710] dengan soalan

[00:31:47.710 – 00:31:49.830] dan bila borak dengan customer ni

[00:31:49.830 – 00:31:51.050] ulang banyak kali

[00:31:51.050 – 00:31:51.550] step 2

[00:31:51.550 – 00:31:53.530] ulang, ulang, ulang, ulang

[00:31:53.530 – 00:31:54.850] ulang, ulang, ulang

[00:31:54.850 – 00:31:55.830] ulang lagi

[00:31:55.830 – 00:31:57.270] yang ni 3 kali saya ulang

[00:31:57.270 – 00:31:57.930] baru saya call

[00:31:57.930 – 00:31:59.610] sebab masalah dengan

[00:31:59.610 – 00:32:01.550] agent AIA, insurance ke

[00:32:01.550 – 00:32:02.950] prudential ke apa semua ni

[00:32:02.950 – 00:32:04.490] dia orang suka suruh customer isi form

[00:32:05.150 – 00:32:06.110] at least lah

[00:32:06.110 – 00:32:07.690] Kalau awak nak suruh customer isi form

[00:32:07.690 – 00:32:08.950] Dekat bawah ni pun boleh lah

[00:32:08.950 – 00:32:10.510] Ni kalau awak malas sangat nak call dia

[00:32:10.510 – 00:32:11.630] Ni contoh eh

[00:32:11.630 – 00:32:13.410] Saya duplicate balik the whole script ni

[00:32:15.470 – 00:32:16.870] Awak tak nak call customer

[00:32:16.870 – 00:32:18.370] Awak nak minta dia isi form

[00:32:18.370 – 00:32:19.730] At least dekat bawah ni

[00:32:19.730 – 00:32:21.510] Awak boleh tukarlah

[00:32:21.510 – 00:32:22.950] Contohnya awak buat macam ni

[00:32:24.210 – 00:32:25.110] Ok cantik kan

[00:32:26.550 – 00:32:29.210] Boleh saya dapatkan nama

[00:32:30.690 – 00:32:31.150] Nama

[00:32:31.150 – 00:32:32.330] Dan email

[00:32:33.490 – 00:32:34.370] Minta macam tu je

[00:32:34.370 – 00:32:35.810] Sebab interview lain kita dah tahu dapat

[00:32:35.810 – 00:32:40.860] kurang 24 jam

[00:32:40.860 – 00:32:43.080] saya akan

[00:32:43.080 – 00:32:44.740] share

[00:32:44.740 – 00:32:45.960] detail package

[00:32:45.960 – 00:32:49.710] saya ambil ayat tadi sikit

[00:32:49.710 – 00:32:58.780] dalam masa 24

[00:32:58.780 – 00:33:00.780] 24 jam

[00:33:00.780 – 00:33:03.400] saya akan

[00:33:03.400 – 00:33:03.920] share

[00:33:05.230 – 00:33:11.450] akan send package

[00:33:11.450 – 00:33:13.970] at least

[00:33:13.970 – 00:33:16.090] tapi

[00:33:21.530 – 00:33:23.830] ini tips untuk awak tanya soalan

[00:33:23.830 – 00:33:26.450] Untuk awak biar customer senang tanya soalan

[00:33:26.450 – 00:33:28.030] Yang ni salah sikit tau

[00:33:28.030 – 00:33:29.850] Kenapa salah? Perasan tak?

[00:33:32.530 – 00:33:33.850] Soalan ni dekat atas

[00:33:33.850 – 00:33:35.170] Kita tak nak buat macam ni tau

[00:33:35.170 – 00:33:36.730] Antara dua comparison ni

[00:33:38.510 – 00:33:39.810] Antara kiri dan kanan ni

[00:33:39.810 – 00:33:42.110] Mana lagi customer senang reply

[00:33:43.310 – 00:33:44.470] Padahal benda yang sama je

[00:33:44.470 – 00:33:45.450] Saya cuma terbalikkan je

[00:33:45.450 – 00:33:47.390] Tengok ya, saya terbalikkan macam ni

[00:33:47.390 – 00:33:49.050] Tengok, mana satu

[00:33:49.050 – 00:33:51.430] Mana satu yang awak rasa

[00:33:52.350 – 00:33:53.830] Kiri kanan benda yang sama

[00:33:53.830 – 00:33:56.210] Boleh saya dapatkan nama dan email

[00:33:56.210 – 00:33:58.250] Dalam masa 24 jam, saya akan send package

[00:33:58.250 – 00:34:00.490] Dalam masa 24 jam, saya akan send package

[00:34:00.490 – 00:34:02.150] Boleh saya dapatkan nama dan email

[00:34:02.150 – 00:34:04.470] Yang mana? Kiri ke kanan?

[00:34:06.090 – 00:34:06.870] Jawapannya adalah

[00:34:08.750 – 00:34:09.270] Kanan

[00:34:09.270 – 00:34:12.610] Kenapa kanan? Sebab soalan tu dekat hujung

[00:34:12.610 – 00:34:14.830] Dia akan perasan kita tanya soalan

[00:34:14.830 – 00:34:17.550] Kalau awak pakai yang kiri, takut dia tak perasan tau kita tanya soalan

[00:34:17.550 – 00:34:20.390] Sebab soalan tu tersembunyi dengan ayat yang seterusnya

[00:34:20.390 – 00:34:23.410] So kalau boleh, elakkan soalan tu tersembunyi

[00:34:23.410 – 00:34:24.830] Kita nak soalan dekat belah hujung

[00:34:24.830 – 00:34:25.930] Sekali dalam bubble tu

[00:34:26.710 – 00:34:28.330] Bukanlah soalan kena paling bawah

[00:34:28.330 – 00:34:29.530] Macam bubble ada tiga

[00:34:29.530 – 00:34:30.430] Satu, dua, tiga

[00:34:31.330 – 00:34:32.810] Bawah ni tak payah letak soalan

[00:34:32.810 – 00:34:33.190] Tapi tak apa

[00:34:33.190 – 00:34:34.270] Yang penting

[00:34:34.270 – 00:34:36.590] Kalau katalah soalan tu dekat bubble tengah ni

[00:34:36.590 – 00:34:38.570] Kita nak dia tidak tersorok dengan

[00:34:38.570 – 00:34:40.070] Apa-apa perkataan selepas tu

[00:34:40.630 – 00:34:41.870] Last tu adalah tanda soal

[00:34:41.870 – 00:34:42.690] Macam ni ya

[00:34:42.690 – 00:34:43.450] Tengok saya masuk kan

[00:34:47.380 – 00:34:48.040] Jadi ok

[00:34:49.000 – 00:34:51.040] So kalau katalah awak memang

[00:34:51.680 – 00:34:53.900] Tak naklah zoom call ke apa ke

[00:34:53.900 – 00:34:55.320] Awak boleh lihat akhir ni dengan macam ni

[00:34:55.800 – 00:34:56.880] dalam masa berapa jam

[00:34:56.880 – 00:34:57.820] saya akan send package

[00:34:57.820 – 00:34:59.280] boleh saya dapatkan nama dan email

[00:34:59.280 – 00:35:00.160] at least dah tahu

[00:35:00.160 – 00:35:01.100] digital coverage

[00:35:01.600 – 00:35:02.740] in case belakang apa-apa

[00:35:02.740 – 00:35:03.440] kita dah protected

[00:35:03.440 – 00:35:05.400] so ini apa yang kita buat ni

[00:35:05.400 – 00:35:06.740] at least dah tahu digital coverage

[00:35:06.740 – 00:35:07.800] in case belakang apa-apa

[00:35:07.800 – 00:35:08.660] kita protected ni

[00:35:08.660 – 00:35:10.020] saya tengah guna teknik

[00:35:10.020 – 00:35:11.280] emotional urgency

[00:35:11.900 – 00:35:13.720] saya tengah bermain emosi sikit saja

[00:35:13.720 – 00:35:14.840] campak sikit emosi

[00:35:14.840 – 00:35:16.660] harapan dia pun macam terbuka hati

[00:35:16.660 – 00:35:17.200] boleh lah

[00:35:17.200 – 00:35:18.340] at least aku nak tahu je

[00:35:18.340 – 00:35:19.080] kan

[00:35:19.080 – 00:35:19.640] ok

[00:35:19.640 – 00:35:21.100] so ini adalah contoh

[00:35:21.100 – 00:35:22.040] untuk agent insurance

[00:35:22.040 – 00:35:22.720] di luar sana

[00:35:22.720 – 00:35:23.360] please

[00:35:23.360 – 00:35:25.140] jangan tiru bulat-bulat

[00:35:25.140 – 00:35:27.500] Macam saya cakap, benda ni example

[00:35:27.500 – 00:35:29.380] Sahaja, dan

[00:35:29.380 – 00:35:31.380] Semua benda ni, kalau awak baca

[00:35:31.380 – 00:35:33.100] Sesatu ni, ini

[00:35:33.100 – 00:35:35.320] Memang tak follow product knowledge yang sebenar

[00:35:35.320 – 00:35:37.200] Sebab saya pun tak tahu, so awak tolong

[00:35:37.200 – 00:35:38.860] Tukar balik, jangan ikut sujit-sujit

[00:35:38.860 – 00:35:41.320] Dan kalau skrip ni berjaya, tolong contact

[00:35:41.320 – 00:35:43.200] Kita bagitahu, bagilah feedback

[00:35:43.200 – 00:35:45.160] Sikit, ini dah kaya, nak senyap

[00:35:45.160 – 00:35:47.440] Kan, berjaya, nak senyap

[00:35:48.180 – 00:35:49.180] Tak puas hati

[00:35:49.180 – 00:35:51.220] Bising, so kalau korang

[00:35:51.220 – 00:35:53.380] Berjaya guna skrip ni, skrip ni membantu

[00:35:53.380 – 00:35:54.480] Roger lah kita

[00:35:54.480 – 00:35:55.620] Contact lah customer support

[00:35:55.620 – 00:35:56.440] Biar tu Alhamdulillah

[00:35:56.440 – 00:35:57.300] Saya dah try jadi

[00:35:58.160 – 00:35:58.680] Alhamdulillah

[00:35:58.680 – 00:35:59.220] Saya dah try

[00:35:59.220 – 00:35:59.940] Kurang menjadi

[00:35:59.940 – 00:36:01.120] Apa yang nak kena improve

[00:36:01.120 – 00:36:01.680] Biar tu juga

[00:36:01.680 – 00:36:02.940] So that saya boleh improve lagi

[00:36:02.940 – 00:36:04.500] Ilmu yang saya ajar ni

[00:36:04.500 – 00:36:04.980] Okay

[00:36:04.980 – 00:36:05.520] Semoga

[00:36:05.520 – 00:36:06.860] Benda ni bermanfaat

[00:36:06.860 – 00:36:07.660] Pada anda semua

[00:36:07.660 – 00:36:08.460] Jumpa dalam

[00:36:08.460 – 00:36:09.160] Video

[00:36:09.160 – 00:36:10.940] Yang seterusnya

[00:36:10.940 – 00:36:11.800] Zas