Example Part 1 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:27] Dalam video ni kita nak tengok example style hybrid. Saya ambil example interior design rumah. Contohnya macam ni eh. So, jom kita baca sama-sama. Interior design rumah untuk hybrid, bayangkan barang dia atas daripada RM2,000. Oh, ini interior design ni bukan RM2,000 ni. Ini barang ni harga mungkin RM200,000. Ni contohlah saya letak sini. Jadi, customer pun WhatsApp berminat interior design rumah. Ini dipanggil sebagai pretext. [semak: uncertain words, number or amount] [00:00:27–00:00:28] Pre-text [00:00:28–00:00:31] Maksudnya ayat permulaan customer [00:00:31–00:00:32] Kita boleh reply [semak: uncertain words] [00:00:32–00:00:35] Salam saya Amir dari HQ Dekor Cantik Serembahat [00:00:35–00:00:35] Intro [00:00:35–00:00:36] Ni ayat kita [00:00:36–00:00:38] By this time [00:00:38–00:00:39] Kalau awak perasan [00:00:39–00:00:40] Sama je cara kita reply [00:00:41–00:00:42] Perasan tak? [00:00:42–00:00:43] Sama je kan? [00:00:43–00:00:46] Salam saya Amir dari HQ Dekor Cantik Serembahat [00:00:46–00:00:49] Salam saya Adib dari SifuTutor.my [00:00:49–00:00:51] Salam saya Abu dari MyKiblat.com [00:00:51–00:00:55] Salam saya Sakinah daripada MyPrettyHQ [00:00:55–00:00:56] Apa benda [00:00:56–00:00:58] Ayat atas ni memang template lah [00:00:58–00:01:00] Kalau awak nak pakai sebiji pun tak ada masalah [semak: uncertain words] [00:01:00–00:01:02] Awak nak tukar pun tak ada masalah [00:01:02–00:01:02] Terpulang cuma [00:01:02–00:01:06] Saya suka sebab ada perkataan HQ ni nampak official [00:01:06–00:01:07] Ask problem [00:01:08–00:01:11] Plan nak ID rumah baru dapat kunci [semak: uncertain words] [00:01:11–00:01:13] Atau nak upgrade rumah sedia ada [00:01:13–00:01:15] Kita tanyalah problem dari situ [semak: uncertain words] [00:01:15–00:01:17] Rumah yang baru atau dapat kunci [00:01:17–00:01:19] Rumah baru dapat kunci atau tak upgrade rumah sedia ada [00:01:19–00:01:21] So kalau awak tengok [semak: uncertain words] [00:01:21–00:01:23] Teknik closing ni sebenarnya dia memang [00:01:23–00:01:25] Tak dinafikan sama [00:01:25–00:01:26] Macam style consultation [00:01:28–00:01:30] Siapa yang tengok video hybrid ni [semak: uncertain words] [00:01:30–00:01:31] Saya cadangkan [00:01:31–00:01:33] Walaupun awak tak jual barang murah [00:01:33–00:01:36] Tengok balik consultation punya style [00:01:36–00:01:38] Tengok balik consultation [00:01:38–00:01:39] Sebab dia asas dia sama [semak: uncertain words] [00:01:39–00:01:41] In fact kalau awak tengok style consultation [00:01:41–00:01:43] Awak akan faham yang sebenarnya [00:01:43–00:01:45] Benda ni berulang-ulang-ulang-ulang-ulang-ulang je [semak: uncertain words] [00:01:45–00:01:47] Tengok ni style consult [semak: uncertain words] [00:01:47–00:01:49] Style consult ni untuk apa? [00:01:49–00:01:51] Barang harga yang murah sikit RM500 [semak: number or amount] [00:01:51–00:01:53] Please tengok [00:01:53–00:01:55] Kalau awak nak betul-betul fahamkan [00:01:55–00:01:56] Sebab dia sama [semak: uncertain words] [00:01:56–00:01:58] Consultation macam doktor [00:01:58–00:01:59] Hybrid macam doktor pakar [00:01:59–00:02:00] Sebab dia kena call [00:02:00–00:02:00] Kena appointment [00:02:00–00:02:01] Whatsapp [00:02:01–00:02:02] Jumpa [00:02:02–00:02:03] Dan sebagainya [00:02:03–00:02:04] Tapi asas dia sama [00:02:04–00:02:05] So please [00:02:05–00:02:07] Kalau nak betul-betul mahir [00:02:07–00:02:08] Pergi tengok dulu [00:02:08–00:02:08] Yang tu [00:02:08–00:02:10] Kalau betul jangan skip [semak: uncertain words] [00:02:10–00:02:11] Tapi tak apa [00:02:11–00:02:12] Sebab saya kena ulang balik sebenarnya [00:02:12–00:02:13] Asas dia sama [00:02:13–00:02:14] So saya harap [00:02:14–00:02:15] Saya tak tertinggal point lah [00:02:15–00:02:16] Tapi kalau saya tertinggal point [00:02:16–00:02:17] Minta maaf [00:02:17–00:02:18] Tolong pergi tengok balik [00:02:18–00:02:19] Style consultation [00:02:20–00:02:22] So untuk hybrid ni guys [00:02:22–00:02:23] Kita akan tanya soalan kat sini [00:02:23–00:02:24] Dan soalan yang kita tanya [semak: uncertain words] [00:02:24–00:02:25] Ni bukan biasa-biasa [semak: uncertain words] [00:02:25–00:02:27] Kita ada jenis-jenis soalan [00:02:27–00:02:28] Ini pun saya dah explain sebelum ni [00:02:28–00:02:29] Lima jenis tenis soalan [semak: uncertain words] [00:02:29–00:02:31] Dan setiap soalan yang kita tanya ni [00:02:31–00:02:33] Dia ada style-style yang berbeza-beza [00:02:33–00:02:35] Question sahaja [00:02:35–00:02:35] Anak nak kena ABC [00:02:35–00:02:37] Question-question [00:02:37–00:02:38] Yang ni ada dua jenis soalan [semak: uncertain words] [00:02:38–00:02:40] Question atau question [00:02:40–00:02:41] Dalam satu ayat [00:02:41–00:02:42] Dia letak dua soalan [00:02:42–00:02:44] Question-reason [00:02:44–00:02:45] Tanya soalan dan bagi sebab [00:02:45–00:02:46] Ni lebih strong [semak: uncertain words] [00:02:46–00:02:47] Customer rasa nak reply [semak: uncertain words] [00:02:48–00:02:50] Question dan question dan reason [00:02:50–00:02:51] Bagi reason [00:02:51–00:02:52] Yang ni pun bagus [00:02:52–00:02:53] juga menyebabkan [semak: uncertain words] [00:02:53–00:02:56] double triple lah. Dia macam trifecta [00:02:56–00:02:58] effect. So [00:02:58–00:02:59] bagus lah. Jadi dalam case kita tadi [semak: uncertain words] [00:02:59–00:03:01] soalan apa yang kita tanya ni? [semak: uncertain words] [00:03:02–00:03:03] Plan nak ID rumah [00:03:03–00:03:05] yang baru dapat kunci atau [00:03:05–00:03:07] nak upgrade rumah sedia ada? Ni yang mana satu? [00:03:08–00:03:10] Yang ni adalah yang [00:03:11–00:03:12] nombor [00:03:12–00:03:13] tiga dalam satu [00:03:13–00:03:15] ayat. Jadi mungkin kita boleh [00:03:15–00:03:18] simplifikan ayat ni. Plan nak [00:03:18–00:03:20] ID rumah baru, rumah yang baru [00:03:20–00:03:20] Tengok [00:03:21–00:03:21] Kalau [semak: uncertain words] [00:03:21–00:03:22] Ayat tu tak perlu ada [semak: uncertain words] [00:03:22–00:03:23] Boleh pendek-pendek kan [00:03:23–00:03:24] Ayat ni saya dah buat [00:03:24–00:03:25] Tahun lepas [semak: uncertain words] [00:03:25–00:03:27] Saya kemaskan sikit ayat ni [semak: uncertain words] [00:03:27–00:03:29] Plan nak ID rumah baru [00:03:32–00:03:33] Dapat kunci ni [00:03:33–00:03:34] Tak payahlah [00:03:34–00:03:34] Saya buang je [00:03:35–00:03:36] Atau [00:03:36–00:03:37] Upgrade [00:03:37–00:03:39] Atau upgrade rumah sedia ada [00:03:40–00:03:40] Tengok [00:03:40–00:03:41] Mana senang baca [00:03:41–00:03:42] Tadi [00:03:42–00:03:44] Dia tiga baris [00:03:44–00:03:45] So customer tak dapat [00:03:45–00:03:46] Scan [00:03:46–00:03:47] Awak kena faham [00:03:47–00:03:49] Customer dia tak baca betul-betul [00:03:49–00:03:50] Dia scan sahaja [00:03:50–00:03:51] Sebab time ni [00:03:51–00:03:52] Mungkin dia tengah drive [00:03:52–00:03:53] Mungkin tengah berak [00:03:53–00:03:54] Mungkin tengah jaga anak [00:03:54–00:03:55] Mungkin tengah solat [00:03:55–00:03:56] Eh ada ke orang whatsapp tengah solat [semak: uncertain words] [00:03:56–00:03:57] Tak ada pula [semak: uncertain words] [00:03:58–00:04:00] Mana boleh baca whatsapp tengah solat [semak: uncertain words] [00:04:00–00:04:02] Tapi maksudnya mungkin dia tengah buat sesuatu lah [semak: uncertain words] [00:04:02–00:04:04] Plan nak ID rumah baru [00:04:04–00:04:05] Atau upgrade rumah sedia ada [00:04:06–00:04:07] Atau nak [00:04:07–00:04:08] Atau [00:04:10–00:04:10] Atau ID [00:04:10–00:04:12] Nak ID rumah sedia ada [00:04:12–00:04:13] Kita pulang [semak: uncertain words] [00:04:14–00:04:15] Poin dia [00:04:15–00:04:15] Ayat ni [00:04:15–00:04:17] Kalau awak salah buat [00:04:17–00:04:19] Awak akan nampak efek pada [00:04:19–00:04:20] Blue tick [semak: uncertain words] [00:04:20–00:04:22] Kalau banyak sangat customer blutik awak kat [semak: uncertain words] [00:04:22–00:04:24] Intro phase ni [semak: uncertain words] [00:04:24–00:04:25] Maksudnya ketahui lah [00:04:25–00:04:26] Soalan yang awak tanya ni [00:04:26–00:04:27] Salah sebenarnya [00:04:28–00:04:29] Plan nak ID rumah baru atau [semak: uncertain words] [00:04:31–00:04:33] Nak ID rumah sedia ada [00:04:34–00:04:35] Rumah sekarang [00:04:35–00:04:36] Rumah sedia ada [00:04:36–00:04:36] Lebih kurang ya [semak: uncertain words] [00:04:37–00:04:38] Saya bukan orang ID [00:04:38–00:04:40] Jadi saya tak tahu bahasa ID ni macam mana [semak: uncertain words] [00:04:40–00:04:41] Saya anggap lah lebih kurang macam ni [00:04:41–00:04:43] So kita ask problem dan give reason [semak: uncertain words] [00:04:43–00:04:44] Sama je macam consultation [00:04:44–00:04:45] Sama je [00:04:45–00:04:46] Beza dekat part [00:04:46–00:04:47] Kita nak call je [00:04:47–00:04:50] Saya baru dapat [semak: uncertain words] [00:04:50–00:04:52] rumah baru. Eh, saya masuk rumah baru. [00:04:52–00:04:54] Kunci dapat bulan depan. Kita pun [00:04:54–00:04:55] respon. I see [semak: uncertain words] [00:04:55–00:04:58] kalau rumah baru memang boleh urutkan, beruskan. [semak: uncertain words] [00:04:59–00:05:00] ID sampai lah construction. [semak: uncertain words] [00:05:00–00:05:02] Nampak? Kita respon dan create [00:05:02–00:05:04] trust. Paling best semua [00:05:04–00:05:06] project kami siap. 100% [semak: uncertain words, number or amount] [00:05:06–00:05:07] on time. 100% completion rate [semak: uncertain words, number or amount] [00:05:07–00:05:10] tanpa sebarang hidden charge. Boleh [00:05:10–00:05:11] hantar gambar sikit. Rumah jenis kondo atau [00:05:11–00:05:14] terrace? Rumah jenis kondo, terrace [00:05:14–00:05:15] atau bungalow ya? Haa, nampak. [semak: uncertain words] [00:05:15–00:05:17] So, apa yang kita buat kat sini? Kita [00:05:17–00:05:19] nak cuba establish trust [00:05:19–00:05:21] Dengan berborak-borak dulu [00:05:21–00:05:22] Dan kalau perasan [semak: uncertain words] [00:05:22–00:05:23] Yang ni [00:05:23–00:05:25] USP media ni semua ulang-ulang je [00:05:25–00:05:26] Step 2 ni [semak: number or amount] [00:05:26–00:05:27] Kita akan ulang [semak: uncertain words] [00:05:27–00:05:28] Berulang-ulang kali [00:05:28–00:05:30] Banyak kali akan ulang [semak: uncertain words] [00:05:30–00:05:31] Kenapa? [00:05:31–00:05:32] Sebab inilah nama dia [00:05:32–00:05:34] Dipanggil sebagai style hybrid [semak: uncertain words] [00:05:34–00:05:35] Style hybrid ni [00:05:35–00:05:37] Dekat part trust ni [00:05:37–00:05:39] Memang kena repeat banyak kali [00:05:39–00:05:43] Repeat, repeat, repeat, repeat, repeat, repeat, repeat, repeat, repeat [00:05:44–00:05:46] Sampailah awak rasa customer ni dah cukup trust [00:05:46–00:05:47] Baru awak minta call [00:05:47–00:05:48] Minta appointment [00:05:48–00:05:49] Dia macam tu guys [00:05:49–00:05:51] Mungkin saya tulis 2-3 kali ni tak cukup [semak: number or amount] [00:05:51–00:05:53] Mungkin barang awak mahal [semak: uncertain words] [00:05:53–00:05:55] Semakin mahal harga barang [00:05:55–00:05:57] Semakin banyak awak nak kena repeat [00:05:57–00:05:58] Contoh barang awak agak mahal [00:05:58–00:06:00] Mungkin kena repeat 5 ke 7 kali [semak: number or amount] [00:06:00–00:06:01] 8 kali [semak: uncertain words, number or amount] [00:06:01–00:06:04] Barulah customer dah ice breaking dengan awak [semak: uncertain words] [00:06:05–00:06:06] So kita tengok [00:06:06–00:06:07] Dia borak [semak: uncertain words] [00:06:07–00:06:08] Dia habiskan dengan soalan [semak: uncertain words] [00:06:08–00:06:09] Bagus [00:06:09–00:06:10] Soalan ni adalah jenis [00:06:10–00:06:11] Soalan [00:06:12–00:06:13] Close ended [00:06:13–00:06:15] Soalan juga sajalah saya nak recap [00:06:15–00:06:16] Dia ada banyak jenis [00:06:16–00:06:18] Ada open [semak: uncertain words] [00:06:18–00:06:18] Ada close [00:06:18–00:06:23] So, soalan yang kita tanya ni adalah jenis close ended question [semak: uncertain words] [00:06:23–00:06:25] Close ended question ni [semak: uncertain words] [00:06:25–00:06:28] Maksudnya, kita tanya dengan pilihan jawapan [00:06:28–00:06:30] Kalau open ended question [00:06:30–00:06:32] Kita tanya, rumah jenis apa ya? [semak: uncertain words] [00:06:34–00:06:35] Jam sikit lah dia nak jawab [00:06:35–00:06:36] Haa, jenis apa? [semak: uncertain words] [00:06:37–00:06:38] Haa, jenis batu-bata [00:06:39–00:06:41] Rumah jenis bayar loan [00:06:41–00:06:43] Tiba lah, dia tak tahu nak jawab apa kan [00:06:43–00:06:45] So, kita pun bagilah pilihan jawapan [00:06:45–00:06:47] Rumah jenis kondo, terrace atau bungalow ya? [00:06:47–00:06:48] Maksudnya, yang tertiga tu lah [semak: uncertain words] [00:06:48–00:07:08] Tak tak? So, senang. So, kalau dah bagi pilihan jawapan, ini bermaksud itu adalah close. Soalan dengan pembukaan yang tertutup. Close-ended question. Close-ended question ni, customer senang jawab. Dia bagus untuk kita tanya soalan yang ringkas. [semak: uncertain words] [00:07:08–00:07:10] Open ended question ni [00:07:10–00:07:11] Dia kasus susah sikit jawab [semak: uncertain words] [00:07:11–00:07:12] Tapi dia bagus [00:07:12–00:07:13] Kalau kita pun tak clear [00:07:13–00:07:14] Apa problem dia [00:07:14–00:07:14] Macam [00:07:15–00:07:16] Untuk fact finding [00:07:16–00:07:17] Okay pakai open ended [semak: uncertain words] [00:07:17–00:07:18] Tapi jangan banyak sangat [00:07:18–00:07:20] Seboleh-bolehnya [00:07:20–00:07:20] Kita nak majority [00:07:20–00:07:21] Close ended [00:07:21–00:07:22] Sebenarnya [00:07:22–00:07:24] Nampak macam kita dah teka [00:07:24–00:07:24] Apa penyakit dia [00:07:24–00:07:26] Biasa ada rasa keba-kebas tak? [semak: uncertain words] [00:07:27–00:07:27] Atau [00:07:28–00:07:29] Sakit kaki [00:07:29–00:07:30] Bila bangun pagi [00:07:30–00:07:31] Oh saya memang [00:07:31–00:07:32] Bangun pagi sakit [00:07:32–00:07:32] Nampak [00:07:32–00:07:33] Macam expert kan [00:07:33–00:07:34] Sebab saya dah boleh teka [00:07:34–00:07:35] Apa yang awak rasa ni [semak: uncertain words] [00:07:35–00:07:37] So that's why [00:07:37–00:07:37] Close ended ni [00:07:37–00:07:38] Lebih bagus [00:07:38–00:07:40] Kalau boleh kita nak kurangkan open ended [semak: uncertain words] [00:07:40–00:07:41] Tapi tak dinafikan [semak: uncertain words] [00:07:41–00:07:42] Sekali-sekali kena pakai [00:07:43–00:07:45] Kita pakai close ended [00:07:45–00:07:46] Rumah jenis kondo [00:07:46–00:07:47] Terrace atau bungalow [semak: uncertain words] [00:07:47–00:07:48] Dia pun reply [00:07:48–00:07:49] Landed terrace [00:07:49–00:07:51] Landed terrace [00:07:51–00:07:53] Jadi bila kita tahu jawapan dia [semak: uncertain words] [00:07:53–00:07:54] Landed terrace [00:07:54–00:07:55] Kita pun [00:07:56–00:07:57] Sambung lah [semak: uncertain words] [00:07:58–00:08:00] So mungkin situasi ni [00:08:00–00:08:01] Ni saya buat situasi [00:08:01–00:08:02] Mungkin kita tengah baru je [00:08:02–00:08:03] Kita nak send [00:08:03–00:08:04] Dia dah reply [00:08:05–00:08:06] Boleh jadilah [00:08:06–00:08:07] Kita teruskan jalan dengan skrip [00:08:07–00:08:08] Contohlah benda ni [00:08:08–00:08:09] Oh kita baru send [00:08:09–00:08:10] Dia ni [00:08:10–00:08:11] So kita borak je [semak: uncertain words] [00:08:11–00:08:12] Point dia [00:08:12–00:08:13] Teruskan berborak [00:08:13–00:08:14] Mungkin nak tanya sikit [00:08:14–00:08:15] Borak lagi [00:08:15–00:08:16] Tanya lagi [00:08:16–00:08:16] Borak lagi [00:08:16–00:08:17] Borak lagi [00:08:17–00:08:19] Nak ID living room sahaja [00:08:19–00:08:20] Atau complete satu rumah [00:08:20–00:08:21] Ingat nak ID living room [00:08:21–00:08:21] Kitchen [00:08:21–00:08:23] Baik kami boleh uruskan [semak: uncertain words] [00:08:23–00:08:24] Ni gambar rumah yang dah siap [semak: uncertain words] [00:08:24–00:08:24] Setakat ni dah ada [00:08:24–00:08:25] Design konsep tak [semak: uncertain words] [00:08:25–00:08:26] Minat style modern [00:08:26–00:08:27] Luxury [semak: uncertain words] [00:08:28–00:08:28] Nampak [00:08:29–00:08:30] So dia tanya [00:08:30–00:08:32] Soalan-soalan [00:08:32–00:08:32] Ada dua soalan [00:08:32–00:08:35] Why saya prefer [semak: uncertain words] [00:08:35–00:08:36] Modern konsep [00:08:36–00:08:37] Tak nak nampak mewah juga [00:08:37–00:08:38] Tapi nak nampak mewah juga [00:08:40–00:08:41] Kita ulang lagi [00:08:41–00:08:42] Step 2 [semak: uncertain words, number or amount] [00:08:42–00:08:43] Kita masih lagi [semak: uncertain words] [00:08:43–00:08:43] Step 2 [semak: uncertain words, number or amount] [00:08:43–00:08:44] Baik kalau modern concept [00:08:44–00:08:46] Boleh tengok ada 21 jenis design [semak: number or amount] [00:08:46–00:08:46] Ni gambar [00:08:46–00:08:47] Tengok bawah ni [semak: uncertain words] [00:08:47–00:08:48] Cuba klik dapat buka tak [00:08:48–00:08:50] So dia pun bagus juga [00:08:50–00:08:51] Kalau katalah kita send gambar [semak: uncertain words] [00:08:51–00:08:52] Ataupun video [00:08:52–00:08:53] Saya nak awak akhiri [00:08:53–00:08:54] Dengan soalan [00:08:54–00:08:56] Cuba klik dapat buka tak [00:08:56–00:08:57] Itu tips dia [00:08:57–00:08:58] Kalau awak send [00:08:58–00:08:59] Gambar [00:08:59–00:09:00] PDF [00:09:01–00:09:01] Ataupun [00:09:01–00:09:03] Eh gambar pula [00:09:03–00:09:03] Gambar tak payah [00:09:03–00:09:04] Ni PDF [00:09:05–00:09:05] PDF [00:09:05–00:09:07] Ataupun video [00:09:07–00:09:09] Awak boleh tanya kat hujung tu [00:09:09–00:09:10] Cuba try click [semak: uncertain words] [00:09:10–00:09:11] Dapat buka ke [00:09:11–00:09:12] Tak dapat buka [semak: uncertain words] [00:09:12–00:09:13] Okay [semak: uncertain words] [00:09:13–00:09:13] Ni especially untuk [semak: uncertain words] [00:09:13–00:09:14] Barang-barang mahal ni lah [00:09:14–00:09:16] Sebab kita nak borak-borak [00:09:16–00:09:17] Borak-borak dengan dia lagi [semak: uncertain words] [00:09:18–00:09:19] So, awak boleh gunakan benda tu [00:09:19–00:09:20] Okay, next pula [00:09:22–00:09:22] Oh, dapat buka [00:09:22–00:09:23] Haa, kejap eh [semak: uncertain words] [00:09:23–00:09:25] Haa, setelah dia buka kan [00:09:27–00:09:28] Okay, faham [00:09:28–00:09:29] Design ni memang cantik [semak: uncertain words] [00:09:29–00:09:29] So, kita ulang lagi [00:09:29–00:09:30] Step 2, tak habis ni [semak: number or amount] [00:09:30–00:09:32] Design ni memang cantik [00:09:32–00:09:32] Evergreen [00:09:32–00:09:33] Tengok lagi 10 tahun pun [semak: number or amount] [00:09:33–00:09:34] Masih cantik [semak: uncertain words] [00:09:34–00:09:35] Cuma bahaya kalau tersalah pilih [00:09:35–00:09:36] Takut caranya merbah [semak: uncertain words] [00:09:36–00:09:37] Tapi jangan risau [semak: uncertain words] [00:09:37–00:09:38] Think kami akan consult dulu [semak: uncertain words] [00:09:38–00:09:39] Buat 3D design [semak: number or amount] [00:09:39–00:09:40] So far dah ada flow plan [semak: uncertain words] [00:09:40–00:09:41] Atau 3D design [semak: number or amount] [00:09:41–00:09:41] Nampak [00:09:41–00:09:43] Kita sambung lagi borak [semak: uncertain words] [00:09:43–00:09:43] Dengan dia [semak: uncertain words] [00:09:43–00:09:44] Ask problem [00:09:44–00:09:44] Teruskan lagi [00:09:44–00:09:46] Flow plan boleh ada lagi [semak: uncertain words] [00:09:46–00:09:47] Tapi design dah siap [00:09:47–00:09:49] So mungkin time ni [00:09:49–00:09:49] Kita dah rasa [00:09:49–00:09:51] Macam dah boleh cuba [00:09:51–00:09:51] So kita pun [00:09:51–00:09:52] Try [00:09:52–00:09:54] Untuk dapatkan [00:09:54–00:09:55] Hybrid closing [00:09:55–00:09:56] Maksudnya kita nak cuba [00:09:56–00:09:57] Involve call [00:09:57–00:09:58] Ataupun appointment [00:09:58–00:09:59] Ataupun site visit [00:09:59–00:10:01] Kalau macam tu [00:10:01–00:10:02] Kami akan guide [00:10:02–00:10:03] Untuk siapkan 3D design dulu [semak: number or amount] [00:10:03–00:10:03] Respond [00:10:04–00:10:05] Barulah nampak [00:10:05–00:10:06] Konsep rumah secara 360 [semak: number or amount] [00:10:06–00:10:08] Siap dengan detail innovation [semak: uncertain words] [00:10:08–00:10:09] Cost dan detail breakdown [00:10:09–00:10:10] Free tak? [00:10:10–00:10:11] Sekarang [00:10:11–00:10:13] Saya call dalam 5-10 minit [semak: uncertain words, number or amount] [00:10:14–00:10:15] Bagi reason [00:10:15–00:10:15] Ni penting juga [semak: uncertain words] [00:10:15–00:10:17] Lagi senang nak explain proses [semak: uncertain words] [00:10:17–00:10:18] Dan jawab soalan-soalan tambahan [00:10:20–00:10:22] Senang nak jawab [00:10:22–00:10:23] Kalau ada beberapa benda yang confused [00:10:23–00:10:24] Kita boleh lah [00:10:24–00:10:25] Tak payah skema sangat macam ni [00:10:25–00:10:27] Okay, okay boleh [semak: uncertain words] [00:10:27–00:10:27] Nampak? [00:10:28–00:10:29] So, inilah teknik hybrid [00:10:30–00:10:31] Untuk belajar macam mana nak [00:10:31–00:10:32] Closing call [00:10:32–00:10:34] Itu dalam chapter yang seterusnya [00:10:34–00:10:34] Cuma [00:10:34–00:10:36] Dalam topik hybrid ni [00:10:36–00:10:37] Saya nak ajar awak [00:10:37–00:10:39] Sampai awak dapat [00:10:39–00:10:39] Call [00:10:39–00:10:40] Sahaja [00:10:40–00:10:41] Itu sebenarnya [semak: uncertain words] [00:10:41–00:10:41] Dah mencapai [semak: uncertain words] [00:10:41–00:10:42] Dah objektif dia [semak: uncertain words] [00:10:42–00:10:43] Janganlah minta kat awal [semak: uncertain words] [00:10:43–00:10:44] Tazas ni [semak: uncertain words] [00:10:44–00:10:46] Nak plan idea rumah baru ke apa [semak: uncertain words] [00:10:46–00:10:46] Masuk rumah [00:10:46–00:10:48] Oh boleh tak saya nak call sekejap [00:10:48–00:10:48] Senang-senang nak discuss [semak: uncertain words] [00:10:48–00:10:50] Tak nak lah [semak: uncertain words] [00:10:50–00:10:50] Whatsapp je [00:10:50–00:10:52] So bila customer [semak: uncertain words] [00:10:52–00:10:53] Dia kata dia nak [00:10:53–00:10:53] Whatsapp je [00:10:53–00:10:55] Sebenarnya bukan sebab [semak: uncertain words] [00:10:55–00:10:56] Dia tak suka jawab call [00:10:57–00:10:58] Semua orang suka call [00:10:58–00:10:58] Sebenarnya [00:10:59–00:11:00] Cuma dia tak [00:11:00–00:11:01] Ice breaking lagi [semak: uncertain words] [00:11:01–00:11:01] Dengan awak [00:11:01–00:11:03] Dia tak selesa lagi [00:11:03–00:11:03] Dengan awak [00:11:03–00:11:04] Dia rasa macam [00:11:04–00:11:05] Apa aku nak call [semak: uncertain words] [00:11:05–00:11:06] Borak sampai 5-10 minit [semak: uncertain words, number or amount] [00:11:06–00:11:06] Aku pun tak tahu [00:11:06–00:11:07] Dia ni trusted ke tak [00:11:07–00:11:08] So that's why [00:11:08–00:11:09] Awak kena build up [semak: uncertain words] [00:11:09–00:11:10] Dulu trust [00:11:11–00:11:12] Kalau anak dia tak balik rumah [00:11:12–00:11:13] Sanggup dia call anak dia [00:11:13–00:11:15] Takkan dia text anak dia [00:11:15–00:11:15] Betul tak [00:11:15–00:11:16] So semua orang [00:11:16–00:11:16] Memang sebenarnya [semak: uncertain words] [00:11:16–00:11:17] Lebih prefer call [semak: uncertain words] [00:11:17–00:11:18] Berbanding dengan whatsapp [00:11:18–00:11:20] Cuma kenapa [00:11:20–00:11:21] Dia tak nak jawab call [semak: uncertain words] [00:11:21–00:11:22] Dia tak selesa lagi [00:11:22–00:11:22] Dengan awak [00:11:23–00:11:24] Ada juga yang [00:11:24–00:11:24] Yang cakap [semak: uncertain words] [00:11:24–00:11:25] Tuan [00:11:25–00:11:26] Tapi ada senangkan semua [semak: uncertain words] [00:11:26–00:11:27] Dia tak sukalah [00:11:27–00:11:28] Kalau nak call [00:11:28–00:11:28] Tak [00:11:28–00:11:30] Itu alasan dia [00:11:30–00:11:31] Dia bukan tak suka call [00:11:31–00:11:32] Dia tak selesa [00:11:32–00:11:33] Nak call sekarang [semak: uncertain words] [00:11:33–00:11:35] So awak kena bagi dia selesa lah [00:11:36–00:11:37] So that's why [00:11:37–00:11:38] Katakanlah [00:11:38–00:11:39] Cubaan pertama awak gagal [00:11:39–00:11:40] Sambung borak dulu [00:11:41–00:11:42] Kan contoh eh [semak: uncertain words] [00:11:42–00:11:42] Awak dah cuba [00:11:42–00:11:43] Nak minta call [00:11:43–00:11:44] Gagal [00:11:44–00:11:44] Oh takpelah [00:11:44–00:11:45] Whatsapp dulu lah [semak: uncertain words] [00:11:45–00:11:46] Haa [00:11:46–00:11:46] Kantoi [semak: uncertain words] [00:11:46–00:11:47] Maksudnya [00:11:47–00:11:49] Customer belum selesa dengan awak [semak: uncertain words] [00:11:49–00:11:50] Sambung borak lagi [00:11:50–00:11:51] 3, 4, 5 kali [semak: number or amount] [00:11:51–00:11:52] Pam, pam, pam, pam [semak: uncertain words] [00:11:52–00:11:54] Kalau free saya call sekejap [semak: uncertain words] [00:11:54–00:11:54] Haa [00:11:54–00:11:55] Senang sikit nak explain [00:11:56–00:11:57] Haa [00:11:57–00:11:57] Boleh lah [00:11:57–00:11:58] Haa [00:11:58–00:11:59] Dua kali ajak [00:11:59–00:12:00] Baru dia nak awak call [semak: uncertain words] [00:12:00–00:12:01] Bukan sebab apa guys [00:12:01–00:12:02] Kita pun tahu [00:12:02–00:12:04] Barang mahal ni [00:12:04–00:12:06] Selagi awak tak borak dengan customer [00:12:06–00:12:07] Dia susah lah [semak: uncertain words] [00:12:07–00:12:09] Bila dah dengar suara lain [00:12:10–00:12:11] Hello, Assalamualaikum Puan [semak: uncertain words] [00:12:11–00:12:13] Haa, saya lah Aina tadi tu [semak: uncertain words] [00:12:13–00:12:14] Ya, Puan [00:12:14–00:12:15] Dia sebenarnya rumah tu berapa lah [semak: uncertain words] [00:12:15–00:12:16] Masih duduk tu [semak: uncertain words] [00:12:16–00:12:18] Ada warga emas ke? [00:12:18–00:12:19] Kakak-kanak ke? [00:12:19–00:12:20] Oh, ya ke? [semak: uncertain words] [00:12:20–00:12:21] Haa, tak apa macam ni Puan [00:12:22–00:12:22] Bayangkan [00:12:22–00:12:24] Daripada 10 orang [semak: number or amount] [00:12:24–00:12:26] Yang dia survey [00:12:26–00:12:27] Renovation [00:12:27–00:12:28] Company-company Reno [semak: uncertain words] [00:12:28–00:12:29] Kita je call dia [00:12:29–00:12:29] Takkan hebat kita [00:12:29–00:12:31] Dia sampai dah dengar suara [00:12:31–00:12:33] Dengan intonation keikhlasan kita [00:12:33–00:12:35] So, kita try go through [semak: uncertain words] [00:12:35–00:12:36] Berada atas dan bawah [semak: uncertain words] [00:12:38–00:12:39] Berminat dari design rumah [semak: uncertain words] [00:12:39–00:12:40] Salam saya Amir [semak: uncertain words] [00:12:40–00:12:41] Paling nak ID rumah baru [semak: uncertain words] [00:12:41–00:12:41] Sudah ada [semak: uncertain words] [00:12:41–00:12:42] Rumah baru [00:12:42–00:12:43] Ulang trust [00:12:43–00:12:44] IC boleh [00:12:44–00:12:45] Rumah jenis kondo [00:12:45–00:12:46] Atau bungalow ya [00:12:46–00:12:46] Landed [00:12:47–00:12:48] Ulang lagi [00:12:48–00:12:49] Kami boleh luruskan ni gambar [00:12:49–00:12:50] Setakat ni ada konsep design tak [semak: uncertain words] [00:12:50–00:12:51] Minat minimalist ke luxury [semak: uncertain words] [00:12:52–00:12:53] Oh saya minat modern [00:12:53–00:12:54] Oh baik [00:12:54–00:12:55] Kalau modern kami akan ada [semak: uncertain words] [00:12:55–00:12:55] Dua satu design [semak: uncertain words] [00:12:55–00:12:57] Cuba terklik PDF dapat buka tak [00:12:58–00:12:59] Oh berkenaan yang ni lah [00:12:59–00:13:00] Faham [00:13:00–00:13:01] Yang ni bagus [00:13:01–00:13:02] Tapi kalau cacau merubah [semak: uncertain words] [00:13:02–00:13:02] Takut bahaya [00:13:02–00:13:04] So far dah ada [00:13:04–00:13:05] Floor plan atau 3D design [semak: uncertain words, number or amount] [00:13:05–00:13:06] Belum lagi [00:13:06–00:13:08] Ok tak apa kami guide dulu [semak: uncertain words] [00:13:08–00:13:09] Free tak saya call [00:13:09–00:13:10] sekejap 15 minit. Senang nak explain. [semak: uncertain words, number or amount] [00:13:12–00:13:13] Contohlah, katalah [00:13:13–00:13:15] awak nak ajak side visit. Awak [00:13:15–00:13:17] kena borak lagi. Sebab side visit ni [00:13:17–00:13:18] kan benda yang main. Nak ajak datang [00:13:18–00:13:20] jumpa kat rumah. Awak borak lama sikit. [00:13:21–00:13:23] Rumah kat mana? Oh, ya ke? Ni, ni, ni, ni, ni, ni. [semak: uncertain words] [00:13:23–00:13:24] Free tak [00:13:24–00:13:27] kalau kami datang side visit? Senang [semak: uncertain words] [00:13:27–00:13:28] sikit boleh terus ukur. Percuma je. [00:13:29–00:13:31] Tak jadi pun tak apa. At least puan dah tahu. [00:13:31–00:13:33] Kami boleh advise 2D plan. [semak: uncertain words, number or amount] [00:13:34–00:13:34] Haa. [00:13:35–00:13:37] So, maksudnya guys, ini bukan call je. [00:13:38–00:13:39] Bukan call je. [00:13:39–00:13:40] Kan hybrid ni kan [00:13:40–00:13:42] Dia sama ada appointment [00:13:43–00:13:44] Kalau tak appointment pun [00:13:44–00:13:45] Dia mungkin zoom [semak: uncertain words] [00:13:45–00:13:47] Kalau tak pun datang [00:13:47–00:13:48] Side visit ke [00:13:48–00:13:49] So that's why [00:13:49–00:13:50] Dekat hujung ni [00:13:50–00:13:52] Ask permission to [00:13:52–00:13:53] Side visit [00:13:54–00:13:55] Bagilah reason [00:13:55–00:13:55] Kenapa nak kena side visit [00:13:55–00:13:57] Senang untuk kami ni [00:13:57–00:13:58] Kebetulan kan memang ada [00:13:58–00:13:58] Area mua [00:13:58–00:13:59] Time tu [semak: uncertain words] [00:13:59–00:14:01] Melawat Tan Sri Syed Shadid [00:14:01–00:14:02] Tiba [00:14:03–00:14:04] Okay [00:14:04–00:14:05] So itu sahaja untuk [semak: uncertain words] [00:14:06–00:14:07] Teknik hybrid [00:14:07–00:14:09] Dia memang mencabar sikit [00:14:09–00:14:10] Tapi kalau awak buat benda ni [semak: uncertain words] [00:14:10–00:14:12] Closing rate awak naik [00:14:12–00:14:13] Daripada 1% [semak: number or amount] [00:14:13–00:14:14] Tata jadi 2% [semak: uncertain words, number or amount] [00:14:14–00:14:15] Naik 1% je [semak: number or amount] [00:14:15–00:14:16] Naik sale awak double [00:14:16–00:14:17] Kalau sebelum ni [00:14:17–00:14:19] Sale awak mungkin RM200,000 [semak: number or amount] [00:14:19–00:14:21] Naik daripada 1% ke 2% [semak: number or amount] [00:14:21–00:14:22] Sale awak naik RM400,000 [semak: number or amount] [00:14:23–00:14:23] Okay [semak: uncertain words] [00:14:23–00:14:24] Jumpa dalam video selanjutnya [00:14:24–00:14:26] Untuk contoh yang berbeza [00:14:26–00:14:27] Zaz [semak: uncertain words]