Closing Hybrid Part 3 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:27] Untuk jual barang mahal ni, kita kena ingat satu lagi benda yang sangat penting. Kalau awak nak guna teknik hybrid, ingat balik waktu mula-mula saya ada ajar. Yang mana saya beritahu kenapa manusia tak membeli. Awak kena faham, barang mahal ni, orang tak membeli tu sangat-sangat real. Sangat-sangat real. Maksudnya, kalau katalah dia tak beli, memang dia tak belilah. That's why saya ada explain tentang formula RITA. Macam mana kita nak wujudkan communication yang high formula. High conversion, sorry. [00:00:27–00:00:30] Yang mana kita respond, empathy, educate, trust, action [semak: uncertain words] [00:00:30–00:00:32] Ni awak kena tengok balik lah video sebelumnya saya dah explain [semak: uncertain words] [00:00:32–00:00:33] Tapi saya nak beritahu [00:00:33–00:00:35] Untuk barang mahal [00:00:35–00:00:37] Barang murah dia tak terasa sangat tau [00:00:37–00:00:38] Tapi untuk barang mahal [00:00:38–00:00:42] Formula MT and UT ni memang sangat-sangat apply [semak: uncertain words] [00:00:42–00:00:44] 5 sebab kenapa orang tak beli [semak: uncertain words, number or amount] [00:00:44–00:00:45] Izinkan saya explain lagi [00:00:45–00:00:46] Kalau awak tak faham [semak: uncertain words] [00:00:46–00:00:47] Nombor 1 tak ada duit [semak: number or amount] [00:00:47–00:00:49] Nombor 2 tak ada masa [semak: number or amount] [00:00:49–00:00:50] Nombor 3 tak ada keperluan [semak: number or amount] [00:00:50–00:00:52] Nombor 4 kenapa nak beli sekarang [semak: number or amount] [00:00:52–00:00:53] Tak ada sebab nak beli sekarang [00:00:53–00:00:54] Dan nombor 5 tak ada trust [semak: number or amount] [00:00:54–00:00:56] So untuk barang mahal [00:00:56–00:00:57] Memang real [00:00:57–00:00:58] Ha [semak: uncertain words] [00:00:58–00:00:59] Orang yang takde duit ni real [00:00:59–00:01:01] Sebab barang yang awak jual [00:01:01–00:01:02] Kalau guna teknik hybrid ni [00:01:02–00:01:03] Dah harga ribu-ribu [00:01:03–00:01:04] That's why [00:01:04–00:01:05] Duit ni [00:01:05–00:01:07] Awak kena filter awak awal [semak: uncertain words] [00:01:07–00:01:08] Dekat mana nak filter [00:01:08–00:01:10] Siapa kat sini yang jual barang mahal [00:01:10–00:01:12] Complain awak adalah [00:01:12–00:01:13] Customer tak quality [00:01:13–00:01:13] Kenapa [00:01:13–00:01:15] Sebab iklan awak yang tak payah quality [semak: uncertain words] [00:01:15–00:01:18] Awak selalu dapat customer-customer macam ni [00:01:18–00:01:19] PM tanya harga [00:01:19–00:01:20] Dan sebagainya yang tak quality [semak: uncertain words] [00:01:20–00:01:21] Kenapa [00:01:21–00:01:22] Sebab iklan awak [00:01:22–00:01:24] Suka sorok harga [00:01:24–00:01:25] Harga ni guys [00:01:25–00:01:27] Memang kena bagitahu awal-awal [00:01:27–00:01:28] Dalam iklan terus [00:01:28–00:01:29] Campak harga terus [semak: uncertain words] [00:01:29–00:01:29] Macam ni [00:01:29–00:01:31] USP proof [00:01:31–00:01:31] Letak terus harga [00:01:31–00:01:32] Yang ni RM97 [semak: number or amount] [00:01:32–00:01:34] Katalah awak jual rumah [00:01:34–00:01:34] Property [00:01:34–00:01:35] Dekat [00:01:35–00:01:37] Iklan rumah awak [00:01:37–00:01:38] Yang awak jual tu [00:01:38–00:01:39] Terus letak bermula [00:01:39–00:01:40] RM1.2 juta [semak: number or amount] [00:01:41–00:01:42] Negotiable [00:01:42–00:01:43] Dah settle [00:01:43–00:01:44] Ini nak [00:01:44–00:01:45] Customer WhatsApp [semak: uncertain words] [00:01:45–00:01:46] Padahal customer tu [00:01:46–00:01:47] Tanya nak WhatsApp [00:01:47–00:01:48] Tanya harga je [00:01:48–00:01:49] Dia berminat rumah tu [00:01:49–00:01:50] Tapi dia just nak tahu harga [semak: uncertain words] [00:01:50–00:01:51] Dia yang kan harga RM5.000 [semak: uncertain words, number or amount] [00:01:51–00:01:52] Katalah awak jual [00:01:52–00:01:53] Satu load bungalow [semak: uncertain words] [00:01:53–00:01:54] Awak baik tau je [semak: uncertain words] [00:01:54–00:01:55] Starting from [00:01:55–00:01:57] 3.4 million. Dah. Settle. [semak: number or amount] [00:01:57–00:01:58] Sebab tu sunat letak harga. [00:01:59–00:02:01] Memang kalau boleh lah. Saya kalau lah [semak: uncertain words] [00:02:01–00:02:01] saya ni adalah [00:02:03–00:02:05] apa lah. Fatwa dikeluarkan [semak: uncertain words] [00:02:05–00:02:07] ni siapa? Mufti. [semak: uncertain words] [00:02:07–00:02:08] Mufti marketing. [00:02:08–00:02:10] Saya akan mewajibkan letak harga. [00:02:11–00:02:13] Kenapa? Senang. Dua-dua pihak [00:02:13–00:02:15] senang. Customer senang. Seller pun [00:02:15–00:02:17] senang. So. Kalau boleh saya [00:02:17–00:02:19] tukar ayat ni jadi wajib. Tapi tak nak lah. Nanti [00:02:19–00:02:21] awak marah saya pula eh. So saya letak sunat [00:02:21–00:02:23] almost wajib letak harga. Kecuali [semak: uncertain words] [00:02:23–00:02:25] Tak boleh letak harga sebab HQ awak tak bagi letak harga [semak: uncertain words] [00:02:25–00:02:26] Adalah sebab-sebab tertentu [00:02:26–00:02:29] Tapi katakanlah awak ni harga [semak: uncertain words] [00:02:29–00:02:31] Banyak harga, harga saya tak sama, tak fix [00:02:31–00:02:32] Starting from [00:02:33–00:02:34] Bermula RM [00:02:34–00:02:37] 3.5 juta, bagitahu je [semak: number or amount] [00:02:37–00:02:39] Jual lah barang apa pun, kereta [00:02:39–00:02:40] Ke apa ke, kena tunjuk harga [00:02:40–00:02:42] Sebab ini adalah cara paling senang nak filter [00:02:42–00:02:45] Bermula berapa, kalau video pula letak [00:02:45–00:02:47] Selitkan dekat tengah macam ni, USP, Proof of Earth [00:02:47–00:02:48] Kena ada harga, sebab guys [00:02:48–00:02:51] Kita bukan perang harga, kita perang percaya [00:02:52–00:02:53] Harga, kalau murah pun orang tak percaya. [00:02:54–00:02:55] Barang kualiti mahal ke murah? [00:02:56–00:02:57] Barang kualiti semua mahal. [00:02:58–00:03:01] Lagi mahal barang, kadang-kadang lagi bagus. [00:03:01–00:03:02] Sebab lagi nampak trusted. [00:03:02–00:03:04] Lagi murah, orang lagi pening. [00:03:04–00:03:06] Eh, ni skam ke apa? Murah sangat. Tak logik. [00:03:07–00:03:09] Paket umrah sampai harga RM3,500. [semak: uncertain words, number or amount] [00:03:09–00:03:10] Tak maksud akal. [00:03:10–00:03:12] Ush, mahal paket umrah ni. RM12,000. [semak: number or amount] [00:03:13–00:03:13] Apa yang special? [00:03:14–00:03:15] Haa, apa yang special? [00:03:15–00:03:17] Ada ayam special, benjo tak? [semak: uncertain words] [00:03:18–00:03:20] So, paket umrah RM12,000. [semak: number or amount] [00:03:20–00:03:23] Harga premium sesuai untuk mak ayah [00:03:23–00:03:25] Kat luar sana yang tak nak fikir langsung [semak: uncertain words] [00:03:25–00:03:27] Hotel 50 meter [semak: number or amount] [00:03:27–00:03:29] Daripada dataran Masjidil Haram [00:03:29–00:03:30] Yang mana kita sediakan [00:03:30–00:03:32] Satu kapal [00:03:32–00:03:35] Satu mutawif untuk buat 3 kali tawaf [semak: number or amount] [00:03:35–00:03:37] 3 kali umrah contohnya [semak: number or amount] [00:03:37–00:03:38] So, perang pada [00:03:38–00:03:40] Percaya, perang harga kita kalah [00:03:40–00:03:42] That's why, jangan malu letak harga [00:03:42–00:03:44] Saya ada jumpa banyak student-student [00:03:44–00:03:46] Banyak company-company yang segan letak harga [00:03:46–00:03:48] Segan, duduk bagan [00:03:50–00:03:51] Janganlah malu letak agar [semak: uncertain words] [00:03:51–00:03:52] Tolonglah letak agar [00:03:52–00:03:53] Awak barang mahal tu sebenarnya [semak: uncertain words] [00:03:53–00:03:55] Bermula daripada marketing dah salah [00:03:55–00:03:56] Dia bila marketing salah [semak: uncertain words] [00:03:56–00:03:56] Penat lah [00:03:56–00:03:57] Semua benda jadi penat [00:03:58–00:03:59] Semua tak jadi [00:03:59–00:04:00] So that's why [00:04:00–00:04:01] Saya kena ulang balik benda ni [00:04:01–00:04:03] Takut awak tak perasan [00:04:03–00:04:04] Punca awak bukan dekat sale [00:04:04–00:04:06] Punca awak silap [00:04:06–00:04:07] Dan struggle selama ni adalah sebab [00:04:07–00:04:09] Marketing awak salah [00:04:09–00:04:11] 5 sebab kenapa orang tak beli [semak: uncertain words, number or amount] [00:04:11–00:04:12] No money, no time [00:04:12–00:04:13] No need, no urgency, no trust [00:04:13–00:04:14] Tak ada duit, tak ada masa [00:04:14–00:04:15] Tak ada keperluan [00:04:15–00:04:16] Tak ada kepentingan habis sekarang [semak: uncertain words] [00:04:16–00:04:17] Dan tak percaya [00:04:17–00:04:19] So, bila awak dah letak harga [00:04:19–00:04:21] Awak dah selesaikan masalah duit [semak: uncertain words] [00:04:21–00:04:24] Awak dah filter customer yang berkualiti [00:04:25–00:04:26] Nombor dua masa [semak: uncertain words] [00:04:27–00:04:28] Masa ni guys [00:04:28–00:04:31] Kebiasaannya awak tak struggle sangat lah [00:04:31–00:04:32] The fact that [00:04:32–00:04:32] Dia macam ni tau [00:04:32–00:04:33] Kelakar dia [00:04:35–00:04:36] Barang murah [00:04:36–00:04:38] Orang cepat sidai [00:04:38–00:04:39] Barang mahal [00:04:39–00:04:40] Customer lambat sidai [00:04:40–00:04:43] Dia lebih lama panas [semak: uncertain words] [00:04:43–00:04:46] Contoh lah ambil suhu kepanasan customer eh [semak: uncertain words] [00:04:46–00:04:46] Tengok eh [00:04:47–00:04:48] Contoh awak tengok [00:04:48–00:04:49] Barang harga RM10,000 [semak: uncertain words, number or amount] [00:04:51–00:04:52] Dia panas kejap [00:04:52–00:04:53] Satu hari [semak: uncertain words] [00:04:53–00:04:54] Lepas tu dia tak kisah dah [00:04:54–00:04:55] Dia dah lupa [00:04:55–00:04:56] Mungkin tentang sebulan [semak: uncertain words] [00:04:56–00:04:57] Ataupun lebih sebulan [00:04:57–00:04:57] Dia tak ingat dah [00:04:57–00:04:58] Dia pernah whatsapp kita [00:04:58–00:04:59] Tanya tentang jus [00:05:00–00:05:01] Supplement untuk kurus [00:05:01–00:05:02] Dia tak ingat dah [00:05:03–00:05:04] Tapi barang harga ratus [00:05:04–00:05:05] Dia ingat [00:05:06–00:05:07] Barang harga RM1,000 [semak: number or amount] [00:05:07–00:05:08] Lagi lama dia ingat [semak: uncertain words] [00:05:08–00:05:09] Dan sebenarnya [00:05:10–00:05:11] Tak ada masa ni [00:05:11–00:05:13] Sangat rare untuk barang mahal [semak: uncertain words] [00:05:13–00:05:14] Masa ni [00:05:14–00:05:16] Struggle untuk barang murah [00:05:16–00:05:17] Sebab barang murah [00:05:17–00:05:19] Maksudnya masalah tu tak kritikal [00:05:19–00:05:20] Dia tak kisah pun [semak: uncertain words] [00:05:20–00:05:22] Kalau dia tak beli keropok lekor [semak: uncertain words] [00:05:22–00:05:22] Ke RM50 tu [semak: uncertain words, number or amount] [00:05:22–00:05:24] Tapi dia kisah gila [00:05:24–00:05:25] Kalau dia tak beli rumah [00:05:25–00:05:27] Rumah tu bukan benda [00:05:27–00:05:28] Yang dia sengaja nak beli [00:05:28–00:05:30] Dia memang dah plan lama [00:05:30–00:05:31] Dia nak beli kereta [00:05:31–00:05:33] Dah plan lama lah nak beli kereta [semak: uncertain words] [00:05:33–00:05:34] In fact malam-malam semua survey [semak: uncertain words] [00:05:34–00:05:36] Tengok kereta Alphard [00:05:36–00:05:37] Tengok kereta sana [00:05:37–00:05:38] Tengok kereta China [00:05:38–00:05:39] Tengok kereta Jepun [00:05:39–00:05:40] Tengok kereta Jerman [00:05:40–00:05:42] Contoh dia nak renovate rumah [semak: uncertain words] [00:05:42–00:05:44] Hari-hari tengok Pinterest [00:05:45–00:05:48] So, sebenarnya guys, masa untuk barang mahal ni tak ada masalah sangat. [00:05:49–00:05:51] Jarang lah. Barang mahal ni jarang kena sidai. [00:05:51–00:05:53] In fact, barang mahal lagi banyak soalan dia tanya. [00:05:54–00:05:55] Seller yang sombong sebenarnya. [00:05:57–00:05:59] Tak ada keperluan? Impossible lah. [00:05:59–00:06:02] Impossible lah. Kalau tak, tak ada tiba-tiba dia nak pindah rumah. [semak: uncertain words] [00:06:02–00:06:03] Tak ada tiba-tiba dia nak renovate. [00:06:04–00:06:06] Tak ada tiba-tiba dia nak pergi umrah. Memang ada keperluan. [00:06:06–00:06:11] So, saya boleh kata duit, masa keperluan ni benda yang tak struggle lah. [00:06:11–00:06:16] Tapi kenapa kita struggle adalah kita tak berjaya wujudkan urgency [semak: uncertain words] [00:06:16–00:06:21] Dia kata nantilah saya beli, nak fikir dulu dan sebagainya [semak: uncertain words] [00:06:21–00:06:25] So, kalau customer kata nak fikir dulu dan sebagainya ni [00:06:25–00:06:27] Awak kena tengok chapter urgency [00:06:27–00:06:30] Counter rejection, kita ada explain lebih detail dekat situ [00:06:30–00:06:33] Tapi kalau saya nak jawab sekarang secara ringkasan dia [00:06:33–00:06:38] Urgency ni, ada dua jenis urgency yang kita boleh wujudkan [00:06:38–00:06:40] Kita panggil sebagai [00:06:41–00:06:43] Promotional urgency dengan emotional urgency [semak: uncertain words] [00:06:43–00:06:44] Awak pernah faham? [semak: uncertain words] [00:06:45–00:06:45] Promosi [00:06:45–00:06:47] Rumah ada rebate RM10,000 [semak: number or amount] [00:06:47–00:06:49] Kalau lock minggu ni [semak: uncertain words] [00:06:49–00:06:50] Kita bagi rebate RM10,000 [semak: uncertain words, number or amount] [00:06:50–00:06:51] Nanti minggu depan [00:06:51–00:06:53] Ada lagi rebate RM10,000 [semak: uncertain words, number or amount] [00:06:53–00:06:53] Lagi sebulan [00:06:53–00:06:54] Ada lagi rebate RM10,000 [semak: number or amount] [00:06:54–00:06:56] Promosi ni dia dah expired [semak: uncertain words] [00:06:56–00:06:57] Dia tak boleh lebih 3 kali [semak: uncertain words, number or amount] [00:06:57–00:06:58] Lebih 3 kali customer kantor [semak: number or amount] [00:06:58–00:07:00] Dia tahu kita tipu [00:07:00–00:07:02] Dan sebenarnya [00:07:02–00:07:04] Tak semua customer percaya [00:07:04–00:07:05] Dengan urgency promosi [00:07:05–00:07:06] Apa maksudnya? [00:07:06–00:07:08] Oh stock kita dah nak habis [semak: uncertain words] [00:07:08–00:07:08] Tak semua percaya [00:07:08–00:07:11] Oh rumah kita ni tak ada discount [semak: uncertain words] [00:07:11–00:07:14] Oh dia macam benda-benda melibatkan promosi ni [00:07:14–00:07:15] Tak semua orang percaya [00:07:15–00:07:15] Sebab tu [00:07:15–00:07:19] Kalau awak nak suruh dia cepat [00:07:19–00:07:20] Awak kena tahu FOMO [00:07:20–00:07:21] FOMO ni real [00:07:21–00:07:24] Fear of missing out [00:07:24–00:07:26] Takut kehilangan sesuatu [00:07:26–00:07:28] Customer dah bijak boleh tahu [00:07:28–00:07:29] Fake urgency versus re-urgency [00:07:29–00:07:31] That's why promotional urgency ni [semak: uncertain words] [00:07:31–00:07:32] Okay untuk pakai [semak: uncertain words] [00:07:32–00:07:35] Tapi jangan selalu sangat untuk barang mahal ni [00:07:35–00:07:38] Yang saya nak awak selalu guna [00:07:38–00:07:38] Untuk barang mahal [00:07:38–00:07:41] Emotional urgency ni memang real lah [00:07:41–00:07:42] Memang awak kena belajar [00:07:42–00:07:43] Tuan [00:07:43–00:07:44] Saya cadangkan [00:07:44–00:07:47] Kalau boleh kita try submit loan [00:07:47–00:07:47] Sebab mungkin [00:07:47–00:07:50] Takut property value ni makin naik [00:07:50–00:07:52] Sebab value dia baru beritahu [semak: uncertain words] [00:07:52–00:07:53] Ada projek yang nak start [00:07:53–00:07:55] So kalau tuan terlambat dia 1-2 bulan [semak: number or amount] [00:07:55–00:07:58] Boleh jadi property value ni dah naik 5% [semak: number or amount] [00:07:58–00:08:01] Sebab sekarang ni dalam fasa-fasa akhir dah projek kat depan tu [semak: uncertain words] [00:08:01–00:08:03] Tuan saya cadangkan [00:08:03–00:08:06] Tuan try submit deposit sebab mungkin [00:08:06–00:08:08] Sebab takut rumah corner lot ni [semak: uncertain words] [00:08:08–00:08:09] Takutlah jula [semak: uncertain words] [00:08:09–00:08:11] Tiba-tiba dah sold out [00:08:11–00:08:14] Tak best lah nanti tuan terpaksa ambil yang tengah [00:08:14–00:08:14] Sebab tengah ni [00:08:14–00:08:16] Yelah tambah sikit je [00:08:16–00:08:17] Dapat corner lot puan hati [semak: uncertain words] [00:08:17–00:08:19] Satu family memang petang-petang [semak: uncertain words] [00:08:19–00:08:19] Kan [00:08:19–00:08:21] Dan tuan tu kata ini rumah ketiga [semak: uncertain words] [00:08:21–00:08:22] Mesti tuan yang nak terbaik [semak: uncertain words] [00:08:22–00:08:23] Jadi saya cadangkan [00:08:23–00:08:24] Try tu lupan [semak: uncertain words] [00:08:24–00:08:25] Submit dulu [00:08:25–00:08:26] At least dah tahu dah [00:08:26–00:08:27] Kalau nak downgrade [00:08:27–00:08:29] Untuk rumah tengah pun takde masalah [00:08:29–00:08:30] Cuma nak upgrade tu yang susah [00:08:30–00:08:31] Sebab rumah ni [00:08:31–00:08:33] Dia takut ada orang lain ambil [00:08:33–00:08:35] Jadi kita combine pula tu [semak: uncertain words] [00:08:35–00:08:35] Promosi dengan [00:08:35–00:08:37] Emotional urgency [semak: uncertain words] [00:08:37–00:08:39] So apa-apa sahaja [semak: uncertain words] [00:08:39–00:08:40] Yang awak jual [00:08:40–00:08:41] Tak kisahlah package umrah [semak: uncertain words] [00:08:41–00:08:43] Ke barang-barang mahal lain [semak: uncertain words] [00:08:43–00:08:43] Ke apa ke [semak: uncertain words] [00:08:43–00:08:45] Koway ke kuku ke [semak: uncertain words] [00:08:45–00:08:45] Insurance ke apa [semak: uncertain words] [00:08:45–00:08:46] Ini semua barang-barang mahal [semak: uncertain words] [00:08:46–00:08:47] Insurance [semak: uncertain words] [00:08:47–00:08:48] Koway semua ni [00:08:48–00:08:49] Bayar RM50 [semak: number or amount] [00:08:49–00:08:50] Tapi kena 5 tahun [semak: number or amount] [00:08:50–00:08:51] Insurance [00:08:51–00:08:52] Bayar RM100 [semak: number or amount] [00:08:52–00:08:53] Tapi 30 tahun [semak: number or amount] [00:08:53–00:08:55] Sebab risiko dia besar [00:08:55–00:08:56] Emotional urgency ni [00:08:56–00:08:57] Sangat-sangat penting [semak: uncertain words] [00:08:57–00:08:58] So [00:08:58–00:08:59] Untuk video [00:08:59–00:09:00] Part 3 ni [semak: number or amount] [00:09:00–00:09:01] Saya just nak tekankan [00:09:01–00:09:01] Yang [00:09:01–00:09:03] Kita kena tahu [00:09:03–00:09:05] 5 sebab kena orang tak beli [semak: uncertain words, number or amount] [00:09:05–00:09:06] urgency ni [semak: uncertain words] [00:09:06–00:09:07] awak kena practice [00:09:07–00:09:07] banyak kali [semak: uncertain words] [00:09:07–00:09:08] ok last sekali adalah [semak: uncertain words] [00:09:08–00:09:09] trust [00:09:09–00:09:10] orang tak percaya [00:09:11–00:09:12] dia kata [00:09:13–00:09:13] tu lah [00:09:13–00:09:14] nak sebi-sebi dulu lah [semak: uncertain words] [00:09:14–00:09:16] so kata kalau orang tak percaya [00:09:16–00:09:17] awak kena tahu [00:09:17–00:09:19] yang ada 3 level trust [semak: number or amount] [00:09:19–00:09:21] mungkin dia tak percaya pada awak [00:09:21–00:09:22] personal trust [00:09:22–00:09:23] mungkin dia tak percaya pada [00:09:23–00:09:25] produk rumah tu sendiri [00:09:25–00:09:26] mungkin dia tak percaya pada brand [00:09:26–00:09:28] developer punya brand ke [00:09:28–00:09:29] kita sebagai [00:09:29–00:09:30] realtor punya brand ke [00:09:30–00:09:31] apakah [00:09:31–00:09:33] so ada 3 jenis trust [semak: number or amount] [00:09:33–00:09:34] yang awak kena build up [00:09:34–00:09:36] Personal, product dan juga brand [semak: uncertain words] [00:09:36–00:09:38] Hilang salah satu ni tempang [00:09:38–00:09:39] Dia susah sikit [00:09:39–00:09:40] Contoh [00:09:40–00:09:41] Personal dia trust [00:09:41–00:09:42] Brand dia trust [00:09:42–00:09:43] Product tak suka [semak: uncertain words] [00:09:43–00:09:44] Dia beli product lain [semak: uncertain words] [00:09:46–00:09:47] Kalau dia suka product [00:09:47–00:09:47] Dia suka brand [00:09:47–00:09:48] Dia tak suka kita [00:09:48–00:09:49] Dia beli dengan orang lain [semak: uncertain words] [00:09:49–00:09:50] Dia suka kita [00:09:50–00:09:51] Dia suka product [00:09:51–00:09:51] Dia tak suka brand [00:09:51–00:09:53] Mungkin dia nak cari brand lain juga [00:09:53–00:09:55] Tapi product yang lebih kurang sama [00:09:55–00:09:56] So point dia [00:09:56–00:09:57] Ketiga-tiga ni [00:09:57–00:09:57] Untuk barang mahal [00:09:57–00:09:59] Sangat-sangat penting [00:09:59–00:10:00] So bila kita nak [00:10:00–00:10:01] Tengok kejap lagi [00:10:01–00:10:02] Kita akan go through [00:10:02–00:10:03] Contoh-contoh example [00:10:03–00:10:05] saya nak pastikan awak jelas [semak: uncertain words] [00:10:05–00:10:07] dan nyata, faham [00:10:07–00:10:09] yang sebenarnya semakin mahal [00:10:09–00:10:11] harga produk, closing kita [00:10:11–00:10:13] akan semakin macam doktor [00:10:13–00:10:15] pakar, that's what style hybrid ni [00:10:15–00:10:17] guys, saya panggil doktor pakar [00:10:17–00:10:18] bukan doktor biasa [00:10:18–00:10:21] style direct ni campak harga [semak: uncertain words] [00:10:21–00:10:22] style concept macam doktor [00:10:22–00:10:25] style hybrid macam doktor pakar [00:10:26–00:10:27] beza [00:10:27–00:10:29] maksudnya kita specialist [00:10:29–00:10:31] kita personalise [00:10:31–00:10:33] Kena tahu eh, harga-harga ni [semak: uncertain words] [00:10:33–00:10:35] Dari beza, kenapa saya kata [semak: uncertain words] [00:10:35–00:10:37] Harga ni berbeza cara layanan dia [00:10:37–00:10:37] Sebab [00:10:39–00:10:41] Kalau lagi murah harga, contoh tu [semak: uncertain words] [00:10:41–00:10:42] Tengok ni, graph value ni [00:10:43–00:10:44] Barang yang harga [00:10:44–00:10:47] 100 ke bawah, closing kita [semak: number or amount] [00:10:47–00:10:49] Generalize, maksudnya [00:10:49–00:10:51] Generalize closing, dia tak perlu [00:10:51–00:10:53] Kenal sangat customer, tak tahu-tahu sangat masalah [00:10:53–00:10:55] Generalkan dia ni, customer ni, anggap lah [semak: uncertain words] [00:10:55–00:10:56] Dia sama je macam customer lain [00:10:57–00:10:58] Tapi semakin mahal harga produk [00:10:58–00:11:00] Semakin personalize [00:11:00–00:11:02] Kita dah kena kenal dia siapa [00:11:02–00:11:03] Duduk mana [00:11:03–00:11:04] Nak berapa ramai apa [00:11:04–00:11:06] Masalah dia sebelum ni pernah try beli ke tak [00:11:06–00:11:07] Dia lebih personalise [00:11:07–00:11:10] Lagi-lagi kalau awak pegang customer yang level juta-juta ni [00:11:10–00:11:12] Mestilah dia nak rasa dihargai [00:11:12–00:11:13] Personalise [00:11:13–00:11:14] Sampai jadi member lama [00:11:14–00:11:16] Opener house pun ajak kita [00:11:16–00:11:17] Sampai level macam tu sekali nak closing [00:11:17–00:11:20] So, inilah teknik closing barang mahal [00:11:21–00:11:23] Jumpa dalam video yang seterusnya [00:11:23–00:11:24] Zaz [semak: uncertain words]