Example Part 1 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:24] Video Part 2, Style Consultation. Ok, so macam mana nak buat consultation style? Untuk contoh yang berbeza. So kita dah faham eh, consultation ni fokus kita untuk barang-barang yang tak murah sangat dan tak mahal sangat. So jom saya tunjuk contoh yang kedua pula. Ini adalah contoh untuk servis ukur arah kiblat. So bayangkan customer mula-mula text kita dulu. Pre-text customer masuk. Berminat servis tanda arah kiblat. [semak: uncertain words, number or amount] [00:00:24–00:00:26] Jadi, beza dengan [00:00:27–00:00:28] Closing direct [semak: uncertain words] [00:00:28–00:00:30] Closing direct, kita memang akan terus [00:00:30–00:00:32] Campak offer, tapi yang ni [00:00:32–00:00:34] Kalau perasan, dia akan [semak: uncertain words] [00:00:34–00:00:37] Ask problem plus give reason [00:00:37–00:00:37] Contoh, dia boleh tahu [00:00:37–00:00:41] Salam, saya Azli dari HQ Mikey Blatt [semak: uncertain words] [00:00:41–00:00:42] Mesti ada intro dulu [00:00:42–00:00:43] So, intro ni samalah, saya boleh kata [semak: uncertain words] [00:00:43–00:00:46] Style direct ke consult ke hybrid [00:00:46–00:00:46] Boleh kata sama [00:00:47–00:00:49] Boleh saya tahu rumah area mana ya? [00:00:49–00:00:51] Sebab takut di luar kawasan [00:00:51–00:00:53] Nampak, beza eh, dekat part ni beza [00:00:53–00:00:55] Kalau style direct [00:00:55–00:00:55] Dia akan cakap apa [semak: uncertain words] [00:00:55–00:00:56] Kami ada 2 package [semak: number or amount] [00:00:56–00:00:58] Satu tanda raki blad [semak: uncertain words] [00:00:58–00:00:59] Harga RM19 [semak: number or amount] [00:00:59–00:01:00] Package kedua [00:01:00–00:01:00] RM150 [semak: number or amount] [00:01:00–00:01:01] Contohnya [00:01:01–00:01:02] Itu style direct [00:01:02–00:01:03] Tapi sebab [00:01:03–00:01:04] Kita nak tukar [00:01:04–00:01:06] Contoh yang saya nak ajar awak ni [00:01:06–00:01:08] Adalah style consultation [00:01:08–00:01:10] Jadi style consultation ni guys [00:01:10–00:01:11] Kita takkan terus [00:01:11–00:01:13] Main campak je dekat sini [00:01:14–00:01:15] Campak-campak offer takde [semak: uncertain words] [00:01:15–00:01:16] Kita akan campak [00:01:16–00:01:17] Masalah dulu [00:01:17–00:01:19] Sebab teknik closing ni [00:01:19–00:01:20] Closing macam doktor [00:01:20–00:01:22] So kena tahu dulu masalah [00:01:22–00:01:24] dan ini teknik tanya soalan yang bagus [semak: uncertain words] [00:01:24–00:01:26] ask problem plus give reason [semak: uncertain words] [00:01:26–00:01:28] kenapa? kita guna teknik [00:01:28–00:01:30] bertanya soalan tu [00:01:30–00:01:31] menggunakan teknik [00:01:33–00:01:34] yang ni [00:01:34–00:01:36] contohnya, kita ada 5 format lah tanya soalan ni [semak: uncertain words, number or amount] [00:01:36–00:01:38] kita boleh tanya soalan, soalan-soalan [semak: uncertain words] [00:01:38–00:01:40] soalan ataupun soalan, soalan ataupun [00:01:40–00:01:42] sebab, soalan dan soalan [00:01:42–00:01:43] ataupun sebab, ni contoh dia [semak: uncertain words] [00:01:43–00:01:45] so, untuk pengetahuan semua [00:01:46–00:01:48] yang paling bagus lah [00:01:48–00:01:49] kalau tanya soalan, anak dah kena ABC [semak: uncertain words] [00:01:49–00:01:51] Okey lah biasa je [semak: uncertain words] [00:01:51–00:01:52] Ataupun [00:01:52–00:01:53] Dah ada design pilihan [semak: uncertain words] [00:01:53–00:01:55] Suka design modern ke klasik [00:01:55–00:01:56] Dua kali soalan [00:01:56–00:01:58] Bila dua kali soalan ni [00:01:58–00:01:59] Nampak kita memang eager nak tanya soalan [00:01:59–00:02:00] Bagus juga [00:02:00–00:02:01] Creator ni first hand [00:02:01–00:02:03] Atau kereta second hand je [00:02:03–00:02:05] Nampak dia tanya double soalan dalam satu ayat [semak: uncertain words] [00:02:06–00:02:08] Masalah jeragat dah lebih setahun [00:02:08–00:02:10] Sebab kalau tahu senang [semak: uncertain words] [00:02:10–00:02:11] Nak sejas rawatan sesuai [semak: uncertain words] [00:02:11–00:02:12] So yang ni [00:02:12–00:02:13] Sebab [00:02:13–00:02:14] Kalau tahu [00:02:14–00:02:15] Senang [00:02:16–00:02:18] Sebab teknik rawatan berbeza [00:02:18–00:02:19] Contoh lah saya ubah sikit [00:02:19–00:02:21] Sebab teknik [00:02:23–00:02:23] Rawatan berbeza [semak: uncertain words] [00:02:24–00:02:25] Dah [00:02:25–00:02:27] Nampak? So, bila kita buat macam ni [00:02:27–00:02:29] Guys, apa yang berlaku [semak: uncertain words] [00:02:29–00:02:30] Kita menyebabkan [00:02:33–00:02:33] Customer [00:02:33–00:02:35] Rasa benda ni sangat serius dan dia [semak: uncertain words] [00:02:35–00:02:37] Kena jawab benda ni. Itu bagus dia [semak: uncertain words] [00:02:37–00:02:39] Dia akan rasa macam, ush penting ni [00:02:39–00:02:41] Kan kalau aku tak jawab ni [00:02:41–00:02:43] Salah rawatan kan mampus [semak: uncertain words] [00:02:43–00:02:45] Jadi, that's why lah [semak: uncertain words] [00:02:45–00:02:47] Kita, saya lebih prefer eh [semak: uncertain words] [00:02:47–00:02:49] Kalau katalah kita guna teknik consultation ni [semak: uncertain words] [00:02:49–00:02:51] Tanya question plus reason [00:02:51–00:02:54] Tanya soalan dan sebab [semak: uncertain words] [00:02:54–00:02:55] Bagi sebab [00:02:55–00:02:56] Bila bagi sebab ni [00:02:56–00:02:58] Dia akan nampak soalan tu sangat-sangat penting [semak: uncertain words] [00:02:58–00:03:01] Contoh soalan dan soalan dan sebab [00:03:01–00:03:02] Haa ni pun bagus juga [semak: uncertain words] [00:03:02–00:03:03] Anak berapa ramai [00:03:03–00:03:05] Umur dia berapa orang [00:03:05–00:03:06] Haa ni umur dia macam kelakar lah pula [00:03:06–00:03:07] Tanya soalan macam ni ya [semak: uncertain words] [00:03:07–00:03:08] Saya betulkan sikit [00:03:08–00:03:09] Anak berapa ramai [00:03:09–00:03:10] Haa berapa umur [00:03:10–00:03:11] Umur berapa [00:03:11–00:03:12] Haa umur berapa [00:03:13–00:03:14] Umur [00:03:15–00:03:16] Berapa [semak: uncertain words] [00:03:16–00:03:17] Haa umur berapa [00:03:17–00:03:19] Sebab [semak: uncertain words] [00:03:20–00:03:20] Senang [00:03:21–00:03:23] Nak suggest bilik [semak: uncertain words] [00:03:23–00:03:25] Yang sesuai [00:03:25–00:03:26] Contohnya, so [00:03:26–00:03:29] Yang ni dua kali soalan, anak berapa ramai, umur berapa [semak: uncertain words] [00:03:29–00:03:30] Umur berapa ya [00:03:31–00:03:33] Senang nak suggest, sebab senang nak suggest [00:03:33–00:03:35] Bilik yang sesuai, so [00:03:35–00:03:37] Yang ni bagus untuk kita tanya dua kali [00:03:38–00:03:39] Soalan [00:03:39–00:03:41] So korang nampak tak, sebenarnya teknik [00:03:41–00:03:43] Tanya soalan ni pun beza-beza dan [00:03:43–00:03:45] Kita pun nak gunakan, waktu kita [00:03:45–00:03:47] Closing ni, kita pun gunakan [00:03:47–00:03:49] teknik nombor 4. Tengok macam ni kan. [semak: number or amount] [00:03:50–00:03:51] Question, reason. [00:03:52–00:03:54] Masalah jeragat dah lebih setahun ke [00:03:54–00:03:55] sebab teknik rawatan berbeza. [00:03:56–00:03:57] Macam ni, kita pun guna [00:03:57–00:04:00] benda yang sama juga. Boleh tahu [00:04:00–00:04:02] rumah area mana sebab takut [00:04:02–00:04:04] dilaw kawasan. Sebab takut [semak: uncertain words] [00:04:04–00:04:05] dilaw kawasan ni, janganlah suka guna sebab yang ni [00:04:05–00:04:07] memang servis tanda raki [semak: uncertain words] [00:04:07–00:04:09] ni memang hanya kawasan tertentu je boleh cover. [semak: uncertain words] [00:04:10–00:04:11] So, that's why kita guna ayat ni. [00:04:12–00:04:13] So, kalau semua menjawab, area gombak. [semak: uncertain words] [00:04:14–00:04:15] Kita pun jawab. Baik, insyaAllah [00:04:15–00:04:17] kami boleh uruskan proses ukuran [00:04:17–00:04:19] tak lama, 30-40 minit [semak: number or amount] [00:04:19–00:04:23] dah selesai. So, bila [00:04:23–00:04:25] dia jawab area gombak, kita pun akan [00:04:25–00:04:26] sambung step nombor 2 [semak: number or amount] [00:04:26–00:04:29] dengan flow yang kita dah [00:04:29–00:04:30] belajar tadi. Apa flow dia? [00:04:31–00:04:33] Yang ni lah, flow consultation [00:04:33–00:04:35] Ok, so flow [semak: uncertain words] [00:04:35–00:04:37] consultation ni, yang ni kita dah [00:04:37–00:04:39] belajar kan? Dalam video [00:04:39–00:04:41] sebelum ni, kita akan bagi intro dulu [00:04:41–00:04:43] ask problem dan give reason [00:04:43–00:04:45] lepas tu dekat step nombor 2, kita [semak: number or amount] [00:04:45–00:04:47] akan terus respon dan kalau boleh cuba create [00:04:47–00:04:49] trust terus. Dekat jawapan tu [00:04:49–00:04:51] cuba bagi elemen trust, campak [00:04:51–00:04:53] USP sikit seketul dua, hantar gambar [00:04:53–00:04:55] dan sambung tanya soalan dan bagi reason [00:04:55–00:04:57] ni optional lah bagi reason ni [semak: uncertain words] [00:04:57–00:04:59] sebab ada setengah situasi dia tak sesuai bagi reason [00:04:59–00:05:01] sebab tu kita tulis kat sini optional [semak: uncertain words] [00:05:01–00:05:03] so kita tengok contoh ni pun ikut flow yang sama [00:05:03–00:05:05] area gombak, baik [semak: uncertain words] [00:05:05–00:05:07] insyaAllah kami boleh uruskan proses ukuran tak lama [00:05:07–00:05:09] 30-40 minit dah selesai [semak: number or amount] [00:05:09–00:05:10] nampak respon dengan elemen trust [semak: uncertain words] [00:05:10–00:05:12] tak lama 30-40 minit dah selesai [semak: uncertain words, number or amount] [00:05:12–00:05:15] kami guna kaedah arah bayang matahari [00:05:15–00:05:16] yang diiktiraf oleh jawatan mufti [00:05:17–00:05:18] Mufti [00:05:18–00:05:21] Sebagai salah satu kaedah paling tepat [00:05:21–00:05:23] Nampak campak USP terus [00:05:23–00:05:25] Hantar gambar pun boleh [00:05:25–00:05:26] Seketul gambar tak banyak sangat [semak: uncertain words] [00:05:26–00:05:27] Seketul dua cukup lah [00:05:27–00:05:28] Kalau spam gambar pun masalah juga [semak: uncertain words] [00:05:29–00:05:29] Lepas tu [00:05:29–00:05:31] Sambung tanya soalan [00:05:32–00:05:34] Rumah jenis apartment atau landed je [semak: uncertain words] [00:05:34–00:05:35] Ada berapa bilik [00:05:35–00:05:37] Nampak ini teknik soalan yang nombor berapa [semak: uncertain words] [00:05:37–00:05:38] Jom kita tengok [00:05:38–00:05:40] Teknik nombor berapa [00:05:40–00:05:41] Teknik yang ke [00:05:41–00:05:42] Dua [00:05:42–00:05:44] Sebab dia tanya dua kali soalan [00:05:44–00:05:45] Perasan tak [00:05:45–00:05:46] So kalau kita tengok balik [semak: uncertain words] [00:05:46–00:05:48] betul tak? Rumah jenis [00:05:48–00:05:49] apartment atau landed ya? [00:05:50–00:05:51] Terus satu soalan next tu. [semak: uncertain words] [00:05:52–00:05:53] Ada beberapa bilik? [00:05:53–00:05:56] So bagusnya soalan macam ni. Dia terus bagi pilihan [semak: uncertain words] [00:05:56–00:05:58] jawapan. Soalan ni [00:05:58–00:05:59] kita panggil [00:06:01–00:06:02] close ended question [00:06:02–00:06:04] yang ni open ended question. [00:06:04–00:06:06] Apa maksud dia? Rumah jenis [00:06:06–00:06:07] apartment atau landed ya? [00:06:08–00:06:10] Nampak? Rumah jenis apartment atau [00:06:10–00:06:12] landed ni dia adalah open [00:06:12–00:06:14] ended question. Eh sorry [00:06:14–00:06:16] close ended question. Maksudnya soalan tertutup. [semak: uncertain words] [00:06:16–00:06:17] Sekejap, ada tak kat sini saya tulis? [00:06:18–00:06:20] Open-ended, close-ended. [00:06:20–00:06:21] Macam tak ada. [00:06:22–00:06:23] Ada, ni ni. [semak: uncertain words] [00:06:24–00:06:27] Open-ended question, dia soalan yang terbuka. [00:06:28–00:06:30] Contohnya, rumah kat mana? [00:06:30–00:06:31] Soalan terbuka. [00:06:31–00:06:34] So, pilihan jawapan dia, kat Malaysia. [00:06:35–00:06:36] Dekat KL. [00:06:38–00:06:39] Dekat area Ampang. [00:06:40–00:06:41] Susah nak jawab kan? [00:06:41–00:06:42] Tak tahu nak jawab mana satu. [00:06:42–00:06:43] Rumah kat mana? [00:06:43–00:06:44] Kat planet bumi. [00:06:44–00:06:45] Pula dah. [semak: uncertain words] [00:06:46–00:06:48] So, open-ended question ni soalan terbuka lah. [00:06:48–00:06:49] Rumah kat mana? Gombak. [00:06:50–00:06:50] Ikut orang lah. [00:06:51–00:06:52] Rumah kat mana? Taman Greenwood. [00:06:52–00:06:53] Taman Greenwood kat mana? [00:06:53–00:06:54] So, open-ended question ni. [00:06:55–00:06:58] Bagus biar kita nak buat fact finding. [semak: uncertain words] [00:06:58–00:07:01] Tapi kadang-kadang menyebabkan customer susah nak jawab. [00:07:01–00:07:02] Dia kena fikir. [00:07:02–00:07:05] Close-ended question ni pula, dia soalan tertutup. [00:07:05–00:07:07] Rumah kat KL ke luar KL? [00:07:08–00:07:08] Nampak? [00:07:08–00:07:10] So, close tertutup. [00:07:10–00:07:11] Oh, luar KL. [00:07:12–00:07:14] Close-ended question ni, kelebihan dia. [00:07:14–00:07:16] Orang lebih senang jawab [00:07:16–00:07:17] Tapi [00:07:18–00:07:19] Dia menyebabkan [00:07:19–00:07:20] Kita tak dapat banyak info lah [semak: uncertain words] [00:07:20–00:07:22] So dia kurang bagus untuk [00:07:22–00:07:23] Fact finding [00:07:23–00:07:25] Untuk mengetahui fakta [00:07:25–00:07:26] Tentang masalah customer [00:07:26–00:07:27] Ada sakit apa ya? [00:07:28–00:07:29] Oh saya macam-macam [00:07:29–00:07:30] Dapat macam-macam jawapan [00:07:30–00:07:32] Ada kencing manis [00:07:32–00:07:32] Atau darah tinggi ya? [00:07:33–00:07:34] Oh saya dua-dua tak ada [00:07:34–00:07:35] Haa nampak [semak: uncertain words] [00:07:35–00:07:36] Mungkin macam tu lah [00:07:36–00:07:37] Jadi close ended ni [00:07:37–00:07:38] Kita biasa [00:07:38–00:07:40] Lebih suka gunakan lah [00:07:40–00:07:41] Berbanding open ended [00:07:41–00:07:42] Open ended ni kadang-kadang [00:07:42–00:07:42] Bahaya sikit [00:07:42–00:07:43] Dia boleh menyebabkan [00:07:43–00:07:45] senang kena brutik. So, kalau perasan [semak: uncertain words] [00:07:45–00:07:47] kat sini, kita ada dua-dua jenis soalan [00:07:47–00:07:49] ditanya dalam satu ayat yang sama. [00:07:49–00:07:51] Nampak macam simple kan? Rumah [00:07:51–00:07:53] jenis apartment atau landed je. Saya [00:07:53–00:07:55] boleh je tanya yang ni je. Boleh je saya [00:07:55–00:07:57] buat. Macam ni je lah. Rumah jenis apartment [00:07:57–00:07:58] atau landed je. Settle. [00:08:00–00:08:01] Ataupun saya boleh combine [00:08:01–00:08:03] juga. Sebab saya tengok ni pendek je kan. Soalan ni [semak: uncertain words] [00:08:03–00:08:05] pendek je. Dia tak lebih dua baris. So, saya [00:08:05–00:08:07] boleh selitkan satu lagi. Ada berapa [00:08:07–00:08:09] bilik? Dapatlah dua info [00:08:09–00:08:11] dalam satu soalan. Dia pun jawab [00:08:11–00:08:13] oh landed tiga bilik. Macam tu. [semak: uncertain words] [00:08:13–00:08:15] So, kenapa kita nak sambung soalan? [00:08:16–00:08:17] Sebab kita nak elak kena blutik [semak: uncertain words] [00:08:18–00:08:20] Lepas tu masuk terus dekat step yang ketiga [00:08:20–00:08:22] Tengok step yang ketiga ni pula apa [semak: uncertain words] [00:08:22–00:08:25] Dipanggil sebagai offer face [00:08:25–00:08:26] Tadi kan kita dah belajar [00:08:26–00:08:29] Offer face ni adalah face yang seterusnya [semak: uncertain words] [00:08:29–00:08:31] Mana kita akan respond bagi cadangan [semak: uncertain words] [00:08:31–00:08:33] Bagi offer dan indirect closing [semak: uncertain words] [00:08:33–00:08:35] Okay, so kita pun bagilah [semak: uncertain words] [00:08:35–00:08:37] Baik kami cadangkan ambil package [semak: uncertain words] [00:08:37–00:08:39] Satu penanda untuk satu ruang solat [semak: uncertain words] [00:08:39–00:08:41] Tanda di tempat yang selalu digunakan [00:08:43–00:08:44] Kalau perasan [00:08:44–00:08:45] Teknik closing yang kita guna ni [semak: uncertain words] [00:08:45–00:08:47] Dia macam cadangkan [00:08:48–00:08:49] Berminat tak? [00:08:49–00:08:50] Tak, tak, tak [00:08:50–00:08:50] Tak payah guna macam tu [semak: uncertain words] [00:08:50–00:08:52] Terus cadangkan [00:08:52–00:08:54] Saya cadangkan puan ambil rumah yang 3 bilik [semak: number or amount] [00:08:54–00:08:56] Sebab rumah yang 2 bilik ni kecil pun [semak: uncertain words, number or amount] [00:08:56–00:08:57] Nampak? [00:08:57–00:08:58] So, saya cadangkan [00:08:58–00:09:00] Itu cara senang nak buat closing [00:09:00–00:09:01] Saya suggest [00:09:01–00:09:03] Saya memang rekomen lah puan ambil [00:09:03–00:09:04] HRV ni [00:09:04–00:09:05] Daripada ambil Honda City [00:09:05–00:09:06] Sebab HRV ni puan [00:09:06–00:09:07] Dia tinggi [00:09:07–00:09:09] Kalau warga emas naik HRV [00:09:09–00:09:10] Senang [00:09:10–00:09:11] Tak boleh sakit ke belakang-belakang [semak: uncertain words] [00:09:11–00:09:11] Nampak? [00:09:11–00:09:12] Tak payah lah kata [semak: uncertain words] [00:09:12–00:09:13] Puan berminat syarvi ke [semak: uncertain words] [00:09:13–00:09:14] Bunda Siti [semak: uncertain words] [00:09:14–00:09:15] So kalau kita guna ayat [semak: uncertain words] [00:09:15–00:09:16] Suggestion [00:09:16–00:09:17] Dia lebih smooth [00:09:17–00:09:19] Lebih tak memaksa [00:09:19–00:09:20] Lebih memujuk [00:09:20–00:09:22] So kita pun guna ayat yang sama [00:09:22–00:09:23] Sebab dia dah jawab dah [00:09:23–00:09:24] Kalau kita ikut beratas tadi tu [00:09:24–00:09:25] Berminat [00:09:25–00:09:26] Servis Tandara Qiblat [semak: uncertain words] [00:09:26–00:09:27] Salam saya Aziz [semak: uncertain words] [00:09:27–00:09:28] Di HQ My Qiblat [semak: uncertain words] [00:09:28–00:09:29] Boleh settle rumah area mana [semak: uncertain words] [00:09:29–00:09:30] Sebab takut di lah kawasan [semak: uncertain words] [00:09:30–00:09:31] Area gombak [00:09:31–00:09:33] Baik kami boleh uruskan [semak: uncertain words] [00:09:33–00:09:34] Proses ukuran tak lama [00:09:34–00:09:35] 30-40 minit [semak: number or amount] [00:09:35–00:09:36] Dah selesai [00:09:36–00:09:37] Kami guna kaedah [00:09:37–00:09:38] Arah bayang matahari [semak: uncertain words] [00:09:38–00:09:39] Yang diterap oleh jawatan mufti [00:09:39–00:09:40] Sebagai salah satu kaedah [00:09:40–00:09:41] Yang paling tepat [00:09:41–00:09:42] Send gambar seketul [00:09:42–00:09:43] Rumah jenis apartman [semak: uncertain words] [00:09:43–00:09:44] Atau lander [semak: uncertain words] [00:09:44–00:09:45] Ada beberapa bilik [semak: uncertain words] [00:09:45–00:09:46] Lander 3 bilik [semak: uncertain words, number or amount] [00:09:46–00:09:47] Masuk perangkap [00:09:47–00:09:47] Terus masuk offer [00:09:47–00:09:49] Kami cadangkan [00:09:49–00:09:50] Ambil pakej 1 penanda [semak: number or amount] [00:09:50–00:09:51] Untuk 1 ruang solat [semak: number or amount] [00:09:51–00:09:51] Tanda di tempat [00:09:51–00:09:52] Yang selalu digunakan [00:09:52–00:09:53] Hantar gambar seketul [00:09:53–00:09:55] Ini pakej kami [00:09:55–00:09:55] Tengok eh [00:09:55–00:09:56] Macam mana kita buat [00:09:56–00:09:57] Indirect closing [00:09:57–00:09:58] Ini kat sini seni yang mahal [semak: uncertain words] [00:09:58–00:10:01] Prefer tanda 1 ruang dulu [semak: number or amount] [00:10:01–00:10:02] Atau nak [00:10:02–00:10:03] Tanda 3 tempat terus [semak: number or amount] [00:10:04–00:10:05] Biasanya [00:10:05–00:10:06] Ruang tamu [00:10:06–00:10:06] Master bedroom [00:10:06–00:10:07] Dan bilik kedua [00:10:07–00:10:09] Kalau perasan kat sini [00:10:09–00:10:10] Kita tengah [00:10:11–00:10:11] Memberikan [00:10:13–00:10:13] Subconscious [00:10:14–00:10:14] Answer [00:10:16–00:10:17] Maksudnya kita bagi cadangan kat dia [semak: uncertain words] [00:10:18–00:10:19] Saya boleh je jawab macam ni [00:10:20–00:10:21] Contoh eh, saya boleh buat macam ni ayat ni [00:10:21–00:10:23] Saya boleh buat pendek macam ni [00:10:23–00:10:25] Prefer tanda satu ruang dulu [00:10:26–00:10:27] Atau nak tanda tiga tempat terus [00:10:29–00:10:30] Haa, boleh buat macam ni [00:10:30–00:10:31] Lepas tu ni kita jawab apa [semak: uncertain words] [00:10:31–00:10:33] Satu pun ok dah, tak lah [semak: uncertain words] [00:10:33–00:10:35] Jadi saya cuba psycho dia sikit, saya buat macam ni [00:10:37–00:10:38] Prefer tanda satu ruang dulu [00:10:38–00:10:39] Atau nak tanda tiga tempat terus [00:10:39–00:10:40] biasanya ruang tamu [00:10:40–00:10:41] master bedroom [semak: uncertain words] [00:10:41–00:10:42] bilik kedua [00:10:42–00:10:43] eh betul juga kan [semak: uncertain words] [00:10:43–00:10:44] eh ruang tamu pun [00:10:44–00:10:45] kena tanda juga [00:10:45–00:10:46] boleh ambil tiga lah [00:10:46–00:10:48] so dengan bagi cadangan ni [00:10:48–00:10:48] sebenarnya [00:10:48–00:10:49] kita tengah [00:10:50–00:10:50] influence [00:10:50–00:10:51] decision customer [00:10:51–00:10:52] sebab kita tahu [semak: uncertain words] [00:10:52–00:10:53] biasanya [00:10:53–00:10:54] ramai ambil [00:10:56–00:10:56] biasanya [00:10:56–00:10:57] penting tanda [00:10:57–00:10:58] dekat ruang tamu [00:10:58–00:10:58] master bedroom [00:10:58–00:11:00] dengan bilik tertamu [00:11:00–00:11:00] contohnya [00:11:01–00:11:02] kita boleh [00:11:02–00:11:03] suggest kan kat situ [00:11:03–00:11:04] so dia pun [00:11:04–00:11:06] ter-psycho dengan kita [00:11:06–00:11:06] Alhamdulillah [00:11:06–00:11:07] closing [00:11:07–00:11:08] tiga ruang terus lah [00:11:08–00:11:09] Tiga tempat terus lah [00:11:09–00:11:12] Kita pun masuk lah pada step yang keempat [semak: uncertain words] [00:11:12–00:11:14] Urgency phase kan tadi kita belajar [00:11:14–00:11:16] Step yang terakhir one purple ni urgency [semak: uncertain words] [00:11:16–00:11:17] So kita pun try [00:11:18–00:11:20] Boleh kami sarankan book slot [semak: uncertain words] [00:11:20–00:11:22] Secepat mungkin takut [00:11:22–00:11:25] Arah Qiblat selama ni lari lebih 5 darjah [semak: number or amount] [00:11:25–00:11:26] Ada kemungkinan tak [00:11:26–00:11:27] Sah solat [semak: uncertain words] [00:11:29–00:11:30] Nampak [00:11:30–00:11:31] Ini urgency apa ni guys [00:11:31–00:11:34] Ini bukannya promosi oh kami cadangkan [semak: uncertain words] [00:11:34–00:11:36] Booking minggu ni takut offer dah tamat tak [semak: uncertain words] [00:11:36–00:11:37] Kita guna [semak: uncertain words] [00:11:39–00:11:40] Emotional urgency [00:11:40–00:11:41] That's why urgency ni ada dua [00:11:42–00:11:43] Promosi [00:11:43–00:11:44] Dengan emosi [00:11:44–00:11:45] So [00:11:45–00:11:47] Kalau emosi ni dia lebih strong [semak: uncertain words] [00:11:47–00:11:48] Sebab dia tak ada expired [00:11:49–00:11:50] Emosi ni bila-bila pun [00:11:50–00:11:52] Akan valid [semak: uncertain words] [00:11:52–00:11:53] Tapi promosi ni [00:11:53–00:11:54] Expired dia saya boleh kata [00:11:54–00:11:55] Tiga kali je [00:11:55–00:11:57] Kalau awak try kali pertama [00:11:57–00:11:58] Takpelah nantilah [00:11:58–00:11:59] Oh kita ada promosi bulan mereka [00:11:59–00:12:01] Sampai kali ketiga awak nak try [00:12:01–00:12:02] Lebih ketiga kali dia kata apa [00:12:03–00:12:04] Macam tu hari-hari ada promosi [00:12:05–00:12:07] So, that's why promosi ni akan basi [00:12:07–00:12:09] Dan promosi ni tak semua customer percaya [semak: uncertain words] [00:12:09–00:12:12] Saya lebih suka guna emotional urgency [00:12:12–00:12:14] Cuma, emotional urgency ni [00:12:14–00:12:15] Janganlah over sangat [00:12:15–00:12:17] Sampai customer rasa sakit hati [00:12:17–00:12:20] Kalau per 10 eh, skala 10 per 10 tu [semak: uncertain words, number or amount] [00:12:20–00:12:21] Terlampau beremosi [00:12:21–00:12:24] 1 per 10 kurang beremosi [semak: number or amount] [00:12:24–00:12:27] Saya letak 6.5 per 10 [semak: number or amount] [00:12:27–00:12:30] Maksudnya, emosi tu kena lebih sikit [00:12:30–00:12:30] Tapi jangan over sangat [00:12:30–00:12:33] Jangan over sangat sampai customer menyampah kita [00:12:33–00:12:34] Agak-agak lah nak psycho [00:12:35–00:12:37] Contohnya kita guna ayat kat sini [semak: uncertain words] [00:12:38–00:12:39] Kami sarankan book slot [00:12:39–00:12:40] Sebab mungkin [00:12:42–00:12:42] Takut [00:12:42–00:12:44] Kami sarankan mungkin [semak: uncertain words] [00:12:44–00:12:46] Ramai yang solat tak sah selama ni rupanya [00:12:48–00:12:49] Tak kekeras sangat [semak: uncertain words] [00:12:49–00:12:51] Ramai yang rupanya berperasaan [00:12:51–00:12:52] Solat tak sah [semak: uncertain words] [00:12:52–00:12:55] Siapa kita nak tentukan solat orang sah tak sah [00:12:55–00:12:57] Jadi kenalah berlapik sikit [00:12:57–00:13:00] Takut arah Qiblat selama ni lari lebih 5 darjah [semak: uncertain words, number or amount] [00:13:00–00:13:01] Ada kemungkinan tak sah solat [00:13:02–00:13:03] Contoh macam tu [00:13:03–00:13:03] Okay [semak: uncertain words] [00:13:03–00:13:05] So ini adalah [semak: uncertain words] [00:13:05–00:13:06] Emotional urgency [00:13:07–00:13:08] Light-light sikit lah [semak: uncertain words] [00:13:08–00:13:09] Tak payah over sangat [00:13:09–00:13:11] Lepas tu kita terus buat direct closing [00:13:11–00:13:13] Direct closing ni terus masuk kepada [semak: uncertain words] [00:13:13–00:13:15] Decision making [00:13:15–00:13:16] Hard sell terus [00:13:16–00:13:20] Minggu ni hari Kamis ada orang kat rumah tak? [semak: uncertain words] [00:13:20–00:13:22] Saya boleh datang dapatkan petugas tanda jam 3 petang [semak: uncertain words, number or amount] [00:13:24–00:13:24] Contohnya [00:13:24–00:13:25] Ni skema sikit ayat dia ya [semak: uncertain words] [00:13:25–00:13:27] Tapi kita bolehlah santai kan [00:13:27–00:13:28] Minggu ni Kamis ada orang tak kat rumah? [00:13:29–00:13:30] Kami boleh datang tanda [00:13:30–00:13:31] Pukul 3 petang [semak: number or amount] [00:13:31–00:13:33] kami boleh datang terus [semak: uncertain words] [00:13:33–00:13:34] pukul tiga petang [semak: uncertain words] [00:13:35–00:13:36] lepas tu dia berfikir [semak: uncertain words] [00:13:36–00:13:37] betul juga [00:13:37–00:13:38] dia terpsychol dengan [00:13:38–00:13:39] emotional urgency ni [00:13:39–00:13:41] lepas tu kita terus bagi dia due date [00:13:41–00:13:43] boleh boleh anak saya ada [semak: uncertain words] [00:13:44–00:13:45] Alhamdulillah [00:13:45–00:13:46] terus lah [00:13:46–00:13:47] ini kita dah punya closing lah [00:13:47–00:13:49] Alhamdulillah boleh [00:13:49–00:13:50] deposit dulu [00:13:50–00:13:51] RM50 untuk [semak: number or amount] [00:13:51–00:13:51] lock slot [semak: uncertain words] [00:13:52–00:13:53] blah blah blah [semak: uncertain words] [00:13:54–00:13:55] baki 149 [semak: uncertain words, number or amount] [00:13:55–00:13:56] boleh bayar pada petugas [00:13:56–00:13:57] setelah selesai [00:13:57–00:13:59] takda raki blad [semak: uncertain words] [00:13:59–00:14:00] ok nampak [00:14:00–00:14:01] macam tu lah contoh ni [00:14:01–00:14:03] jadi ini adalah contoh [semak: uncertain words] [00:14:03–00:14:05] yang kedua, jadi saya harap [00:14:05–00:14:07] dengan contoh ni anda nampak [semak: uncertain words] [00:14:07–00:14:09] lah penjelasan dia, so kalau kita [semak: uncertain words] [00:14:09–00:14:11] recap balik apa yang kita buat dalam contoh ni [00:14:11–00:14:13] customer whatsapp, kita intro [semak: uncertain words] [00:14:13–00:14:15] dan ask problem, lepas tu kita [00:14:15–00:14:17] masuk terus dekat trust face, kita [semak: uncertain words] [00:14:17–00:14:19] campak usp, ikut flow yang sama [00:14:19–00:14:21] ikut flow yang sama tapi jangan panjang sangat [semak: uncertain words] [00:14:21–00:14:23] ayat ni kasih pendek-pendek macam ni tengok [semak: uncertain words] [00:14:23–00:14:25] pendek-pendek jangan over sangat, kalau [semak: uncertain words] [00:14:25–00:14:27] phone tu sampai kena scroll 2 kali [semak: number or amount] [00:14:27–00:14:29] masa kita dah spam, yang ni ni [semak: uncertain words] [00:14:29–00:14:31] kita nak dia tak payah scroll sampai 2 kali [semak: number or amount] [00:14:31–00:14:33] nak baca. Dia patutnya tengok sekali tengok [semak: uncertain words] [00:14:33–00:14:34] macam tu je. Sebab tu kalau tengok [00:14:34–00:14:37] pendek 3 baris. Ini 1, 2, 3, 4 [semak: uncertain words, number or amount] [00:14:37–00:14:39] baris. Ini 2 baris. Jangan semua [semak: uncertain words, number or amount] [00:14:39–00:14:41] soalan kita 3 baris, 4 baris [semak: number or amount] [00:14:41–00:14:43] 4 baris. Macam berjelis sangat. [semak: uncertain words, number or amount] [00:14:43–00:14:45] Lepas tu tengok macam ni. Nampak tak? [semak: uncertain words] [00:14:45–00:14:46] Ini nama dia teknik bukit bukau. [00:14:47–00:14:49] Ada satu teknik sebenarnya. Teknik penulisan [00:14:49–00:14:51] bukit bukau. 1, 2, 3, [semak: number or amount] [00:14:51–00:14:52] 4. 4 baris. [semak: number or amount] [00:14:53–00:14:55] 1 baris. 4 baris. [semak: number or amount] [00:14:56–00:14:57] Nampak? Dia macam ada [00:14:58–00:14:59] panjang, pendek, panjang. [00:14:59–00:15:00] Macam ni pula. [00:15:00–00:15:02] Macam ni panjang-panjang [00:15:02–00:15:03] Dia pun sebenarnya kurang bagus [semak: uncertain words] [00:15:03–00:15:04] Dia kalau boleh kan [00:15:04–00:15:05] Kita nak [00:15:05–00:15:07] Biar pendek tu banyak sikit [00:15:07–00:15:08] Biar senang nak baca [00:15:08–00:15:09] Macam saya suka part ni [00:15:09–00:15:10] Ada dua [00:15:10–00:15:11] Kadang-kadang tanda satu [00:15:11–00:15:13] So skrip ni pun [00:15:13–00:15:14] Janganlah dia terlampau [00:15:14–00:15:16] Semua panjang je [00:15:16–00:15:17] Macam ni lah pendek-pendek je [semak: uncertain words] [00:15:17–00:15:18] Tak payah nak panjang sangat [00:15:18–00:15:19] Susahkan semua nak baca [00:15:20–00:15:20] Okay [00:15:20–00:15:22] So itu adalah untuk contoh [00:15:22–00:15:24] Yang seterusnya [00:15:24–00:15:25] Semudah-mudahan awak dapat [00:15:25–00:15:26] Penerangan [00:15:26–00:15:27] Penjelasan [00:15:27–00:15:29] Dan kita jumpa dalam video yang seterusnya [00:15:29–00:15:31] Terima kasih kerana menonton! [semak: uncertain words]