Example Part 1 Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f952 Automatic full-length draft. Uncertain wording and figures require review. [00:00:00.000 – 00:00:24.640] Video Part 2, Style Consultation. Ok, so macam mana nak buat consultation style? Untuk contoh yang berbeza. So kita dah faham eh, consultation ni fokus kita untuk barang-barang yang tak murah sangat dan tak mahal sangat. So jom saya tunjuk contoh yang kedua pula. Ini adalah contoh untuk servis ukur arah kiblat. So bayangkan customer mula-mula text kita dulu. Pre-text customer masuk. Berminat servis tanda arah kiblat. [00:00:24.640 – 00:00:26.860] Jadi, beza dengan [00:00:27.660 – 00:00:28.520] Closing direct [00:00:28.520 – 00:00:30.600] Closing direct, kita memang akan terus [00:00:30.600 – 00:00:32.500] Campak offer, tapi yang ni [00:00:32.500 – 00:00:34.520] Kalau perasan, dia akan [00:00:34.520 – 00:00:37.020] Ask problem plus give reason [00:00:37.020 – 00:00:37.900] Contoh, dia boleh tahu [00:00:37.900 – 00:00:41.200] Salam, saya Azli dari HQ Mikey Blatt [00:00:41.200 – 00:00:42.160] Mesti ada intro dulu [00:00:42.160 – 00:00:43.900] So, intro ni samalah, saya boleh kata [00:00:43.900 – 00:00:46.300] Style direct ke consult ke hybrid [00:00:46.300 – 00:00:46.960] Boleh kata sama [00:00:47.660 – 00:00:49.460] Boleh saya tahu rumah area mana ya? [00:00:49.580 – 00:00:51.240] Sebab takut di luar kawasan [00:00:51.240 – 00:00:53.860] Nampak, beza eh, dekat part ni beza [00:00:53.860 – 00:00:55.060] Kalau style direct [00:00:55.060 – 00:00:55.680] Dia akan cakap apa [00:00:55.680 – 00:00:56.960] Kami ada 2 package [00:00:56.960 – 00:00:58.580] Satu tanda raki blad [00:00:58.580 – 00:00:59.080] Harga RM19 [00:00:59.080 – 00:01:00.260] Package kedua [00:01:00.260 – 00:01:00.900] RM150 [00:01:00.900 – 00:01:01.460] Contohnya [00:01:01.460 – 00:01:02.220] Itu style direct [00:01:02.220 – 00:01:03.300] Tapi sebab [00:01:03.300 – 00:01:04.660] Kita nak tukar [00:01:04.660 – 00:01:06.700] Contoh yang saya nak ajar awak ni [00:01:06.700 – 00:01:08.340] Adalah style consultation [00:01:08.340 – 00:01:10.440] Jadi style consultation ni guys [00:01:10.440 – 00:01:11.480] Kita takkan terus [00:01:11.480 – 00:01:13.300] Main campak je dekat sini [00:01:14.160 – 00:01:15.440] Campak-campak offer takde [00:01:15.440 – 00:01:16.660] Kita akan campak [00:01:16.660 – 00:01:17.740] Masalah dulu [00:01:17.740 – 00:01:19.000] Sebab teknik closing ni [00:01:19.000 – 00:01:20.960] Closing macam doktor [00:01:20.960 – 00:01:22.060] So kena tahu dulu masalah [00:01:22.060 – 00:01:24.820] dan ini teknik tanya soalan yang bagus [00:01:24.820 – 00:01:26.660] ask problem plus give reason [00:01:26.660 – 00:01:28.880] kenapa? kita guna teknik [00:01:28.880 – 00:01:30.060] bertanya soalan tu [00:01:30.060 – 00:01:31.820] menggunakan teknik [00:01:33.540 – 00:01:34.300] yang ni [00:01:34.300 – 00:01:36.380] contohnya, kita ada 5 format lah tanya soalan ni [00:01:36.380 – 00:01:38.180] kita boleh tanya soalan, soalan-soalan [00:01:38.180 – 00:01:40.740] soalan ataupun soalan, soalan ataupun [00:01:40.740 – 00:01:42.480] sebab, soalan dan soalan [00:01:42.480 – 00:01:43.860] ataupun sebab, ni contoh dia [00:01:43.860 – 00:01:45.720] so, untuk pengetahuan semua [00:01:46.320 – 00:01:48.180] yang paling bagus lah [00:01:48.180 – 00:01:49.980] kalau tanya soalan, anak dah kena ABC [00:01:49.980 – 00:01:51.360] Okey lah biasa je [00:01:51.360 – 00:01:52.100] Ataupun [00:01:52.100 – 00:01:53.800] Dah ada design pilihan [00:01:53.800 – 00:01:55.360] Suka design modern ke klasik [00:01:55.360 – 00:01:56.420] Dua kali soalan [00:01:56.420 – 00:01:58.040] Bila dua kali soalan ni [00:01:58.040 – 00:01:59.980] Nampak kita memang eager nak tanya soalan [00:01:59.980 – 00:02:00.600] Bagus juga [00:02:00.600 – 00:02:01.960] Creator ni first hand [00:02:01.960 – 00:02:03.060] Atau kereta second hand je [00:02:03.060 – 00:02:05.300] Nampak dia tanya double soalan dalam satu ayat [00:02:06.560 – 00:02:08.020] Masalah jeragat dah lebih setahun [00:02:08.820 – 00:02:10.400] Sebab kalau tahu senang [00:02:10.400 – 00:02:11.680] Nak sejas rawatan sesuai [00:02:11.680 – 00:02:12.700] So yang ni [00:02:12.700 – 00:02:13.760] Sebab [00:02:13.760 – 00:02:14.760] Kalau tahu [00:02:14.760 – 00:02:15.600] Senang [00:02:16.200 – 00:02:18.020] Sebab teknik rawatan berbeza [00:02:18.020 – 00:02:19.620] Contoh lah saya ubah sikit [00:02:19.620 – 00:02:21.260] Sebab teknik [00:02:23.020 – 00:02:23.980] Rawatan berbeza [00:02:24.740 – 00:02:25.220] Dah [00:02:25.820 – 00:02:27.840] Nampak? So, bila kita buat macam ni [00:02:27.840 – 00:02:29.080] Guys, apa yang berlaku [00:02:29.080 – 00:02:30.960] Kita menyebabkan [00:02:33.420 – 00:02:33.900] Customer [00:02:33.900 – 00:02:35.740] Rasa benda ni sangat serius dan dia [00:02:35.740 – 00:02:37.840] Kena jawab benda ni. Itu bagus dia [00:02:37.840 – 00:02:39.620] Dia akan rasa macam, ush penting ni [00:02:39.620 – 00:02:41.180] Kan kalau aku tak jawab ni [00:02:41.760 – 00:02:43.240] Salah rawatan kan mampus [00:02:43.240 – 00:02:45.780] Jadi, that's why lah [00:02:45.780 – 00:02:47.340] Kita, saya lebih prefer eh [00:02:47.340 – 00:02:49.440] Kalau katalah kita guna teknik consultation ni [00:02:49.440 – 00:02:51.780] Tanya question plus reason [00:02:51.780 – 00:02:54.280] Tanya soalan dan sebab [00:02:54.280 – 00:02:55.000] Bagi sebab [00:02:55.000 – 00:02:56.440] Bila bagi sebab ni [00:02:56.440 – 00:02:58.660] Dia akan nampak soalan tu sangat-sangat penting [00:02:58.660 – 00:03:01.380] Contoh soalan dan soalan dan sebab [00:03:01.380 – 00:03:02.460] Haa ni pun bagus juga [00:03:02.460 – 00:03:03.760] Anak berapa ramai [00:03:03.760 – 00:03:05.100] Umur dia berapa orang [00:03:05.100 – 00:03:06.900] Haa ni umur dia macam kelakar lah pula [00:03:06.900 – 00:03:07.520] Tanya soalan macam ni ya [00:03:07.520 – 00:03:08.160] Saya betulkan sikit [00:03:08.160 – 00:03:09.480] Anak berapa ramai [00:03:09.480 – 00:03:10.980] Haa berapa umur [00:03:10.980 – 00:03:11.800] Umur berapa [00:03:11.800 – 00:03:12.800] Haa umur berapa [00:03:13.680 – 00:03:14.400] Umur [00:03:15.560 – 00:03:16.280] Berapa [00:03:16.280 – 00:03:17.860] Haa umur berapa [00:03:17.860 – 00:03:19.260] Sebab [00:03:20.360 – 00:03:20.920] Senang [00:03:21.780 – 00:03:23.580] Nak suggest bilik [00:03:23.580 – 00:03:25.120] Yang sesuai [00:03:25.820 – 00:03:26.940] Contohnya, so [00:03:26.940 – 00:03:29.660] Yang ni dua kali soalan, anak berapa ramai, umur berapa [00:03:29.660 – 00:03:30.640] Umur berapa ya [00:03:31.700 – 00:03:33.700] Senang nak suggest, sebab senang nak suggest [00:03:33.700 – 00:03:35.300] Bilik yang sesuai, so [00:03:35.300 – 00:03:37.840] Yang ni bagus untuk kita tanya dua kali [00:03:38.540 – 00:03:39.100] Soalan [00:03:39.100 – 00:03:41.600] So korang nampak tak, sebenarnya teknik [00:03:41.600 – 00:03:43.060] Tanya soalan ni pun beza-beza dan [00:03:43.060 – 00:03:45.700] Kita pun nak gunakan, waktu kita [00:03:45.700 – 00:03:47.880] Closing ni, kita pun gunakan [00:03:47.880 – 00:03:49.840] teknik nombor 4. Tengok macam ni kan. [00:03:50.620 – 00:03:51.840] Question, reason. [00:03:52.080 – 00:03:54.140] Masalah jeragat dah lebih setahun ke [00:03:54.140 – 00:03:55.740] sebab teknik rawatan berbeza. [00:03:56.240 – 00:03:57.820] Macam ni, kita pun guna [00:03:57.820 – 00:04:00.160] benda yang sama juga. Boleh tahu [00:04:00.160 – 00:04:02.000] rumah area mana sebab takut [00:04:02.000 – 00:04:04.020] dilaw kawasan. Sebab takut [00:04:04.020 – 00:04:05.900] dilaw kawasan ni, janganlah suka guna sebab yang ni [00:04:05.900 – 00:04:07.840] memang servis tanda raki [00:04:07.840 – 00:04:09.960] ni memang hanya kawasan tertentu je boleh cover. [00:04:10.140 – 00:04:11.220] So, that's why kita guna ayat ni. [00:04:12.480 – 00:04:13.760] So, kalau semua menjawab, area gombak. [00:04:14.120 – 00:04:15.880] Kita pun jawab. Baik, insyaAllah [00:04:15.880 – 00:04:17.980] kami boleh uruskan proses ukuran [00:04:17.980 – 00:04:19.900] tak lama, 30-40 minit [00:04:19.900 – 00:04:23.220] dah selesai. So, bila [00:04:23.220 – 00:04:25.120] dia jawab area gombak, kita pun akan [00:04:25.120 – 00:04:26.640] sambung step nombor 2 [00:04:26.640 – 00:04:29.180] dengan flow yang kita dah [00:04:29.180 – 00:04:30.500] belajar tadi. Apa flow dia? [00:04:31.040 – 00:04:33.080] Yang ni lah, flow consultation [00:04:33.860 – 00:04:35.280] Ok, so flow [00:04:35.280 – 00:04:37.280] consultation ni, yang ni kita dah [00:04:37.280 – 00:04:39.120] belajar kan? Dalam video [00:04:39.120 – 00:04:41.240] sebelum ni, kita akan bagi intro dulu [00:04:41.240 – 00:04:43.000] ask problem dan give reason [00:04:43.000 – 00:04:45.100] lepas tu dekat step nombor 2, kita [00:04:45.100 – 00:04:47.120] akan terus respon dan kalau boleh cuba create [00:04:47.120 – 00:04:49.060] trust terus. Dekat jawapan tu [00:04:49.060 – 00:04:51.260] cuba bagi elemen trust, campak [00:04:51.260 – 00:04:53.340] USP sikit seketul dua, hantar gambar [00:04:53.340 – 00:04:55.300] dan sambung tanya soalan dan bagi reason [00:04:55.300 – 00:04:57.140] ni optional lah bagi reason ni [00:04:57.140 – 00:04:59.500] sebab ada setengah situasi dia tak sesuai bagi reason [00:04:59.500 – 00:05:01.100] sebab tu kita tulis kat sini optional [00:05:01.100 – 00:05:03.440] so kita tengok contoh ni pun ikut flow yang sama [00:05:03.440 – 00:05:05.220] area gombak, baik [00:05:05.220 – 00:05:07.360] insyaAllah kami boleh uruskan proses ukuran tak lama [00:05:07.360 – 00:05:09.020] 30-40 minit dah selesai [00:05:09.020 – 00:05:10.500] nampak respon dengan elemen trust [00:05:10.500 – 00:05:12.820] tak lama 30-40 minit dah selesai [00:05:12.820 – 00:05:15.180] kami guna kaedah arah bayang matahari [00:05:15.180 – 00:05:16.520] yang diiktiraf oleh jawatan mufti [00:05:17.620 – 00:05:18.180] Mufti [00:05:18.820 – 00:05:21.280] Sebagai salah satu kaedah paling tepat [00:05:21.920 – 00:05:23.640] Nampak campak USP terus [00:05:23.640 – 00:05:25.000] Hantar gambar pun boleh [00:05:25.000 – 00:05:26.160] Seketul gambar tak banyak sangat [00:05:26.160 – 00:05:27.180] Seketul dua cukup lah [00:05:27.180 – 00:05:28.660] Kalau spam gambar pun masalah juga [00:05:29.280 – 00:05:29.960] Lepas tu [00:05:29.960 – 00:05:31.640] Sambung tanya soalan [00:05:32.300 – 00:05:34.140] Rumah jenis apartment atau landed je [00:05:34.140 – 00:05:35.180] Ada berapa bilik [00:05:35.180 – 00:05:37.800] Nampak ini teknik soalan yang nombor berapa [00:05:37.800 – 00:05:38.680] Jom kita tengok [00:05:38.680 – 00:05:40.180] Teknik nombor berapa [00:05:40.860 – 00:05:41.780] Teknik yang ke [00:05:41.780 – 00:05:42.660] Dua [00:05:42.660 – 00:05:44.560] Sebab dia tanya dua kali soalan [00:05:44.560 – 00:05:45.160] Perasan tak [00:05:45.160 – 00:05:46.500] So kalau kita tengok balik [00:05:46.500 – 00:05:48.480] betul tak? Rumah jenis [00:05:48.480 – 00:05:49.720] apartment atau landed ya? [00:05:50.120 – 00:05:51.400] Terus satu soalan next tu. [00:05:52.140 – 00:05:53.180] Ada beberapa bilik? [00:05:53.860 – 00:05:56.340] So bagusnya soalan macam ni. Dia terus bagi pilihan [00:05:56.340 – 00:05:58.020] jawapan. Soalan ni [00:05:58.020 – 00:05:59.640] kita panggil [00:06:01.020 – 00:06:02.440] close ended question [00:06:02.440 – 00:06:04.140] yang ni open ended question. [00:06:04.240 – 00:06:06.240] Apa maksud dia? Rumah jenis [00:06:06.240 – 00:06:07.760] apartment atau landed ya? [00:06:08.160 – 00:06:10.280] Nampak? Rumah jenis apartment atau [00:06:10.280 – 00:06:12.180] landed ni dia adalah open [00:06:12.180 – 00:06:14.200] ended question. Eh sorry [00:06:14.200 – 00:06:16.300] close ended question. Maksudnya soalan tertutup. [00:06:16.500 – 00:06:17.840] Sekejap, ada tak kat sini saya tulis? [00:06:18.980 – 00:06:20.580] Open-ended, close-ended. [00:06:20.860 – 00:06:21.680] Macam tak ada. [00:06:22.780 – 00:06:23.640] Ada, ni ni. [00:06:24.380 – 00:06:27.580] Open-ended question, dia soalan yang terbuka. [00:06:28.160 – 00:06:30.080] Contohnya, rumah kat mana? [00:06:30.520 – 00:06:31.500] Soalan terbuka. [00:06:31.940 – 00:06:34.100] So, pilihan jawapan dia, kat Malaysia. [00:06:35.180 – 00:06:36.020] Dekat KL. [00:06:38.060 – 00:06:39.340] Dekat area Ampang. [00:06:40.100 – 00:06:41.100] Susah nak jawab kan? [00:06:41.300 – 00:06:42.060] Tak tahu nak jawab mana satu. [00:06:42.400 – 00:06:43.120] Rumah kat mana? [00:06:43.560 – 00:06:44.800] Kat planet bumi. [00:06:44.940 – 00:06:45.660] Pula dah. [00:06:46.220 – 00:06:48.920] So, open-ended question ni soalan terbuka lah. [00:06:48.960 – 00:06:49.860] Rumah kat mana? Gombak. [00:06:50.160 – 00:06:50.860] Ikut orang lah. [00:06:51.080 – 00:06:52.140] Rumah kat mana? Taman Greenwood. [00:06:52.300 – 00:06:53.000] Taman Greenwood kat mana? [00:06:53.340 – 00:06:54.820] So, open-ended question ni. [00:06:55.640 – 00:06:58.160] Bagus biar kita nak buat fact finding. [00:06:58.360 – 00:07:01.140] Tapi kadang-kadang menyebabkan customer susah nak jawab. [00:07:01.300 – 00:07:02.340] Dia kena fikir. [00:07:02.560 – 00:07:05.440] Close-ended question ni pula, dia soalan tertutup. [00:07:05.840 – 00:07:07.580] Rumah kat KL ke luar KL? [00:07:08.300 – 00:07:08.540] Nampak? [00:07:08.900 – 00:07:10.460] So, close tertutup. [00:07:10.700 – 00:07:11.500] Oh, luar KL. [00:07:12.260 – 00:07:14.400] Close-ended question ni, kelebihan dia. [00:07:14.400 – 00:07:16.360] Orang lebih senang jawab [00:07:16.360 – 00:07:17.060] Tapi [00:07:18.320 – 00:07:19.480] Dia menyebabkan [00:07:19.480 – 00:07:20.940] Kita tak dapat banyak info lah [00:07:20.940 – 00:07:22.580] So dia kurang bagus untuk [00:07:22.580 – 00:07:23.420] Fact finding [00:07:23.420 – 00:07:25.020] Untuk mengetahui fakta [00:07:25.020 – 00:07:26.080] Tentang masalah customer [00:07:26.080 – 00:07:27.460] Ada sakit apa ya? [00:07:28.100 – 00:07:29.320] Oh saya macam-macam [00:07:29.320 – 00:07:30.560] Dapat macam-macam jawapan [00:07:30.560 – 00:07:32.060] Ada kencing manis [00:07:32.060 – 00:07:32.780] Atau darah tinggi ya? [00:07:33.340 – 00:07:34.680] Oh saya dua-dua tak ada [00:07:34.680 – 00:07:35.560] Haa nampak [00:07:35.560 – 00:07:36.600] Mungkin macam tu lah [00:07:36.600 – 00:07:37.620] Jadi close ended ni [00:07:37.620 – 00:07:38.920] Kita biasa [00:07:38.920 – 00:07:40.320] Lebih suka gunakan lah [00:07:40.320 – 00:07:41.080] Berbanding open ended [00:07:41.080 – 00:07:42.440] Open ended ni kadang-kadang [00:07:42.440 – 00:07:42.940] Bahaya sikit [00:07:42.940 – 00:07:43.620] Dia boleh menyebabkan [00:07:43.620 – 00:07:45.600] senang kena brutik. So, kalau perasan [00:07:45.600 – 00:07:47.780] kat sini, kita ada dua-dua jenis soalan [00:07:47.780 – 00:07:49.640] ditanya dalam satu ayat yang sama. [00:07:49.940 – 00:07:51.600] Nampak macam simple kan? Rumah [00:07:51.600 – 00:07:53.640] jenis apartment atau landed je. Saya [00:07:53.640 – 00:07:55.540] boleh je tanya yang ni je. Boleh je saya [00:07:55.540 – 00:07:57.660] buat. Macam ni je lah. Rumah jenis apartment [00:07:57.660 – 00:07:58.700] atau landed je. Settle. [00:08:00.540 – 00:08:01.640] Ataupun saya boleh combine [00:08:01.640 – 00:08:03.620] juga. Sebab saya tengok ni pendek je kan. Soalan ni [00:08:03.620 – 00:08:05.640] pendek je. Dia tak lebih dua baris. So, saya [00:08:05.640 – 00:08:07.520] boleh selitkan satu lagi. Ada berapa [00:08:07.520 – 00:08:09.760] bilik? Dapatlah dua info [00:08:09.760 – 00:08:11.700] dalam satu soalan. Dia pun jawab [00:08:11.700 – 00:08:13.460] oh landed tiga bilik. Macam tu. [00:08:13.620 – 00:08:15.940] So, kenapa kita nak sambung soalan? [00:08:16.060 – 00:08:17.720] Sebab kita nak elak kena blutik [00:08:18.380 – 00:08:20.840] Lepas tu masuk terus dekat step yang ketiga [00:08:20.840 – 00:08:22.960] Tengok step yang ketiga ni pula apa [00:08:22.960 – 00:08:25.340] Dipanggil sebagai offer face [00:08:25.340 – 00:08:26.580] Tadi kan kita dah belajar [00:08:26.580 – 00:08:29.300] Offer face ni adalah face yang seterusnya [00:08:29.300 – 00:08:31.040] Mana kita akan respond bagi cadangan [00:08:31.040 – 00:08:33.300] Bagi offer dan indirect closing [00:08:33.300 – 00:08:35.460] Okay, so kita pun bagilah [00:08:35.460 – 00:08:37.580] Baik kami cadangkan ambil package [00:08:37.580 – 00:08:39.900] Satu penanda untuk satu ruang solat [00:08:39.900 – 00:08:41.780] Tanda di tempat yang selalu digunakan [00:08:43.060 – 00:08:44.000] Kalau perasan [00:08:44.000 – 00:08:45.720] Teknik closing yang kita guna ni [00:08:45.720 – 00:08:47.640] Dia macam cadangkan [00:08:48.700 – 00:08:49.420] Berminat tak? [00:08:49.600 – 00:08:50.020] Tak, tak, tak [00:08:50.020 – 00:08:50.980] Tak payah guna macam tu [00:08:50.980 – 00:08:52.100] Terus cadangkan [00:08:52.100 – 00:08:54.600] Saya cadangkan puan ambil rumah yang 3 bilik [00:08:54.600 – 00:08:56.600] Sebab rumah yang 2 bilik ni kecil pun [00:08:56.600 – 00:08:57.560] Nampak? [00:08:57.720 – 00:08:58.820] So, saya cadangkan [00:08:58.820 – 00:09:00.240] Itu cara senang nak buat closing [00:09:00.240 – 00:09:01.680] Saya suggest [00:09:01.680 – 00:09:03.800] Saya memang rekomen lah puan ambil [00:09:03.800 – 00:09:04.780] HRV ni [00:09:04.780 – 00:09:05.920] Daripada ambil Honda City [00:09:05.920 – 00:09:06.960] Sebab HRV ni puan [00:09:06.960 – 00:09:07.900] Dia tinggi [00:09:07.900 – 00:09:09.340] Kalau warga emas naik HRV [00:09:09.340 – 00:09:10.040] Senang [00:09:10.040 – 00:09:11.140] Tak boleh sakit ke belakang-belakang [00:09:11.140 – 00:09:11.680] Nampak? [00:09:11.780 – 00:09:12.440] Tak payah lah kata [00:09:12.440 – 00:09:13.840] Puan berminat syarvi ke [00:09:13.840 – 00:09:14.220] Bunda Siti [00:09:14.220 – 00:09:15.860] So kalau kita guna ayat [00:09:15.860 – 00:09:16.760] Suggestion [00:09:16.760 – 00:09:17.780] Dia lebih smooth [00:09:17.780 – 00:09:19.460] Lebih tak memaksa [00:09:19.460 – 00:09:20.660] Lebih memujuk [00:09:20.660 – 00:09:22.420] So kita pun guna ayat yang sama [00:09:22.420 – 00:09:23.320] Sebab dia dah jawab dah [00:09:23.320 – 00:09:24.740] Kalau kita ikut beratas tadi tu [00:09:24.740 – 00:09:25.660] Berminat [00:09:25.660 – 00:09:26.740] Servis Tandara Qiblat [00:09:26.740 – 00:09:27.660] Salam saya Aziz [00:09:27.660 – 00:09:28.460] Di HQ My Qiblat [00:09:28.460 – 00:09:29.560] Boleh settle rumah area mana [00:09:29.560 – 00:09:30.700] Sebab takut di lah kawasan [00:09:30.700 – 00:09:31.660] Area gombak [00:09:31.660 – 00:09:33.340] Baik kami boleh uruskan [00:09:33.340 – 00:09:34.720] Proses ukuran tak lama [00:09:34.720 – 00:09:35.720] 30-40 minit [00:09:35.720 – 00:09:36.480] Dah selesai [00:09:36.480 – 00:09:37.600] Kami guna kaedah [00:09:37.600 – 00:09:38.340] Arah bayang matahari [00:09:38.340 – 00:09:39.380] Yang diterap oleh jawatan mufti [00:09:39.380 – 00:09:40.320] Sebagai salah satu kaedah [00:09:40.320 – 00:09:41.180] Yang paling tepat [00:09:41.180 – 00:09:42.560] Send gambar seketul [00:09:42.560 – 00:09:43.940] Rumah jenis apartman [00:09:43.940 – 00:09:44.300] Atau lander [00:09:44.300 – 00:09:45.240] Ada beberapa bilik [00:09:45.240 – 00:09:46.460] Lander 3 bilik [00:09:46.460 – 00:09:47.120] Masuk perangkap [00:09:47.120 – 00:09:47.760] Terus masuk offer [00:09:47.760 – 00:09:49.060] Kami cadangkan [00:09:49.060 – 00:09:50.180] Ambil pakej 1 penanda [00:09:50.180 – 00:09:51.100] Untuk 1 ruang solat [00:09:51.100 – 00:09:51.880] Tanda di tempat [00:09:51.880 – 00:09:52.660] Yang selalu digunakan [00:09:52.660 – 00:09:53.740] Hantar gambar seketul [00:09:53.740 – 00:09:55.100] Ini pakej kami [00:09:55.100 – 00:09:55.880] Tengok eh [00:09:55.880 – 00:09:56.620] Macam mana kita buat [00:09:56.620 – 00:09:57.480] Indirect closing [00:09:57.480 – 00:09:58.760] Ini kat sini seni yang mahal [00:09:58.760 – 00:10:01.480] Prefer tanda 1 ruang dulu [00:10:01.480 – 00:10:02.440] Atau nak [00:10:02.440 – 00:10:03.980] Tanda 3 tempat terus [00:10:04.620 – 00:10:05.220] Biasanya [00:10:05.220 – 00:10:06.060] Ruang tamu [00:10:06.060 – 00:10:06.780] Master bedroom [00:10:06.780 – 00:10:07.580] Dan bilik kedua [00:10:07.580 – 00:10:09.120] Kalau perasan kat sini [00:10:09.120 – 00:10:10.100] Kita tengah [00:10:11.280 – 00:10:11.640] Memberikan [00:10:13.100 – 00:10:13.460] Subconscious [00:10:14.320 – 00:10:14.680] Answer [00:10:16.260 – 00:10:17.820] Maksudnya kita bagi cadangan kat dia [00:10:18.380 – 00:10:19.540] Saya boleh je jawab macam ni [00:10:20.100 – 00:10:21.700] Contoh eh, saya boleh buat macam ni ayat ni [00:10:21.700 – 00:10:23.840] Saya boleh buat pendek macam ni [00:10:23.840 – 00:10:25.800] Prefer tanda satu ruang dulu [00:10:26.320 – 00:10:27.880] Atau nak tanda tiga tempat terus [00:10:29.360 – 00:10:30.280] Haa, boleh buat macam ni [00:10:30.280 – 00:10:31.560] Lepas tu ni kita jawab apa [00:10:31.560 – 00:10:33.360] Satu pun ok dah, tak lah [00:10:33.360 – 00:10:35.760] Jadi saya cuba psycho dia sikit, saya buat macam ni [00:10:37.040 – 00:10:38.140] Prefer tanda satu ruang dulu [00:10:38.140 – 00:10:39.420] Atau nak tanda tiga tempat terus [00:10:39.420 – 00:10:40.960] biasanya ruang tamu [00:10:40.960 – 00:10:41.540] master bedroom [00:10:41.540 – 00:10:42.040] bilik kedua [00:10:42.040 – 00:10:43.240] eh betul juga kan [00:10:43.240 – 00:10:44.480] eh ruang tamu pun [00:10:44.480 – 00:10:45.320] kena tanda juga [00:10:45.320 – 00:10:46.400] boleh ambil tiga lah [00:10:46.400 – 00:10:48.180] so dengan bagi cadangan ni [00:10:48.180 – 00:10:48.440] sebenarnya [00:10:48.440 – 00:10:49.480] kita tengah [00:10:50.140 – 00:10:50.740] influence [00:10:50.740 – 00:10:51.620] decision customer [00:10:51.620 – 00:10:52.580] sebab kita tahu [00:10:52.580 – 00:10:53.420] biasanya [00:10:53.420 – 00:10:54.580] ramai ambil [00:10:56.060 – 00:10:56.660] biasanya [00:10:56.660 – 00:10:57.340] penting tanda [00:10:57.340 – 00:10:58.060] dekat ruang tamu [00:10:58.060 – 00:10:58.700] master bedroom [00:10:58.700 – 00:11:00.240] dengan bilik tertamu [00:11:00.240 – 00:11:00.840] contohnya [00:11:01.380 – 00:11:02.060] kita boleh [00:11:02.060 – 00:11:03.140] suggest kan kat situ [00:11:03.140 – 00:11:04.300] so dia pun [00:11:04.300 – 00:11:06.060] ter-psycho dengan kita [00:11:06.060 – 00:11:06.680] Alhamdulillah [00:11:06.680 – 00:11:07.040] closing [00:11:07.040 – 00:11:08.500] tiga ruang terus lah [00:11:08.500 – 00:11:09.780] Tiga tempat terus lah [00:11:09.780 – 00:11:12.360] Kita pun masuk lah pada step yang keempat [00:11:12.360 – 00:11:14.600] Urgency phase kan tadi kita belajar [00:11:14.600 – 00:11:16.100] Step yang terakhir one purple ni urgency [00:11:16.100 – 00:11:17.600] So kita pun try [00:11:18.420 – 00:11:20.920] Boleh kami sarankan book slot [00:11:20.920 – 00:11:22.520] Secepat mungkin takut [00:11:22.520 – 00:11:25.220] Arah Qiblat selama ni lari lebih 5 darjah [00:11:25.220 – 00:11:26.700] Ada kemungkinan tak [00:11:26.700 – 00:11:27.660] Sah solat [00:11:29.640 – 00:11:30.240] Nampak [00:11:30.240 – 00:11:31.920] Ini urgency apa ni guys [00:11:31.920 – 00:11:34.560] Ini bukannya promosi oh kami cadangkan [00:11:34.560 – 00:11:36.280] Booking minggu ni takut offer dah tamat tak [00:11:36.280 – 00:11:37.220] Kita guna [00:11:39.300 – 00:11:40.300] Emotional urgency [00:11:40.300 – 00:11:41.760] That's why urgency ni ada dua [00:11:42.680 – 00:11:43.180] Promosi [00:11:43.180 – 00:11:44.540] Dengan emosi [00:11:44.540 – 00:11:45.440] So [00:11:45.440 – 00:11:47.540] Kalau emosi ni dia lebih strong [00:11:47.540 – 00:11:48.620] Sebab dia tak ada expired [00:11:49.260 – 00:11:50.760] Emosi ni bila-bila pun [00:11:50.760 – 00:11:52.040] Akan valid [00:11:52.040 – 00:11:53.700] Tapi promosi ni [00:11:53.700 – 00:11:54.880] Expired dia saya boleh kata [00:11:54.880 – 00:11:55.820] Tiga kali je [00:11:55.820 – 00:11:57.640] Kalau awak try kali pertama [00:11:57.640 – 00:11:58.620] Takpelah nantilah [00:11:58.620 – 00:11:59.940] Oh kita ada promosi bulan mereka [00:11:59.940 – 00:12:01.480] Sampai kali ketiga awak nak try [00:12:01.480 – 00:12:02.660] Lebih ketiga kali dia kata apa [00:12:03.260 – 00:12:04.720] Macam tu hari-hari ada promosi [00:12:05.420 – 00:12:07.780] So, that's why promosi ni akan basi [00:12:07.780 – 00:12:09.740] Dan promosi ni tak semua customer percaya [00:12:09.740 – 00:12:12.160] Saya lebih suka guna emotional urgency [00:12:12.160 – 00:12:14.460] Cuma, emotional urgency ni [00:12:14.460 – 00:12:15.640] Janganlah over sangat [00:12:15.640 – 00:12:17.400] Sampai customer rasa sakit hati [00:12:17.400 – 00:12:20.300] Kalau per 10 eh, skala 10 per 10 tu [00:12:20.300 – 00:12:21.760] Terlampau beremosi [00:12:21.760 – 00:12:24.520] 1 per 10 kurang beremosi [00:12:24.520 – 00:12:27.760] Saya letak 6.5 per 10 [00:12:27.760 – 00:12:30.000] Maksudnya, emosi tu kena lebih sikit [00:12:30.000 – 00:12:30.920] Tapi jangan over sangat [00:12:30.920 – 00:12:33.520] Jangan over sangat sampai customer menyampah kita [00:12:33.520 – 00:12:34.780] Agak-agak lah nak psycho [00:12:35.620 – 00:12:37.100] Contohnya kita guna ayat kat sini [00:12:38.400 – 00:12:39.960] Kami sarankan book slot [00:12:39.960 – 00:12:40.600] Sebab mungkin [00:12:42.360 – 00:12:42.920] Takut [00:12:42.920 – 00:12:44.280] Kami sarankan mungkin [00:12:44.280 – 00:12:46.980] Ramai yang solat tak sah selama ni rupanya [00:12:48.620 – 00:12:49.840] Tak kekeras sangat [00:12:49.840 – 00:12:51.840] Ramai yang rupanya berperasaan [00:12:51.840 – 00:12:52.520] Solat tak sah [00:12:52.520 – 00:12:55.120] Siapa kita nak tentukan solat orang sah tak sah [00:12:55.120 – 00:12:57.080] Jadi kenalah berlapik sikit [00:12:57.080 – 00:13:00.220] Takut arah Qiblat selama ni lari lebih 5 darjah [00:13:00.220 – 00:13:01.820] Ada kemungkinan tak sah solat [00:13:02.560 – 00:13:03.440] Contoh macam tu [00:13:03.440 – 00:13:03.960] Okay [00:13:03.960 – 00:13:05.280] So ini adalah [00:13:05.280 – 00:13:06.700] Emotional urgency [00:13:07.320 – 00:13:08.560] Light-light sikit lah [00:13:08.560 – 00:13:09.360] Tak payah over sangat [00:13:09.360 – 00:13:11.360] Lepas tu kita terus buat direct closing [00:13:11.360 – 00:13:13.880] Direct closing ni terus masuk kepada [00:13:13.880 – 00:13:15.280] Decision making [00:13:15.900 – 00:13:16.960] Hard sell terus [00:13:16.960 – 00:13:20.020] Minggu ni hari Kamis ada orang kat rumah tak? [00:13:20.240 – 00:13:22.780] Saya boleh datang dapatkan petugas tanda jam 3 petang [00:13:24.080 – 00:13:24.640] Contohnya [00:13:24.640 – 00:13:25.860] Ni skema sikit ayat dia ya [00:13:25.860 – 00:13:27.040] Tapi kita bolehlah santai kan [00:13:27.040 – 00:13:28.760] Minggu ni Kamis ada orang tak kat rumah? [00:13:29.120 – 00:13:30.460] Kami boleh datang tanda [00:13:30.460 – 00:13:31.920] Pukul 3 petang [00:13:31.920 – 00:13:33.660] kami boleh datang terus [00:13:33.660 – 00:13:34.340] pukul tiga petang [00:13:35.720 – 00:13:36.940] lepas tu dia berfikir [00:13:36.940 – 00:13:37.980] betul juga [00:13:37.980 – 00:13:38.960] dia terpsychol dengan [00:13:38.960 – 00:13:39.880] emotional urgency ni [00:13:39.880 – 00:13:41.260] lepas tu kita terus bagi dia due date [00:13:41.960 – 00:13:43.200] boleh boleh anak saya ada [00:13:44.820 – 00:13:45.380] Alhamdulillah [00:13:45.380 – 00:13:46.500] terus lah [00:13:46.500 – 00:13:47.760] ini kita dah punya closing lah [00:13:47.760 – 00:13:49.180] Alhamdulillah boleh [00:13:49.180 – 00:13:50.320] deposit dulu [00:13:50.320 – 00:13:51.100] RM50 untuk [00:13:51.100 – 00:13:51.840] lock slot [00:13:52.620 – 00:13:53.740] blah blah blah [00:13:54.660 – 00:13:55.780] baki 149 [00:13:55.780 – 00:13:56.880] boleh bayar pada petugas [00:13:56.880 – 00:13:57.660] setelah selesai [00:13:57.660 – 00:13:59.380] takda raki blad [00:13:59.380 – 00:14:00.640] ok nampak [00:14:00.640 – 00:14:01.640] macam tu lah contoh ni [00:14:01.640 – 00:14:03.480] jadi ini adalah contoh [00:14:03.480 – 00:14:05.660] yang kedua, jadi saya harap [00:14:05.660 – 00:14:07.640] dengan contoh ni anda nampak [00:14:07.640 – 00:14:09.620] lah penjelasan dia, so kalau kita [00:14:09.620 – 00:14:11.380] recap balik apa yang kita buat dalam contoh ni [00:14:11.380 – 00:14:13.540] customer whatsapp, kita intro [00:14:13.540 – 00:14:15.420] dan ask problem, lepas tu kita [00:14:15.420 – 00:14:17.580] masuk terus dekat trust face, kita [00:14:17.580 – 00:14:19.320] campak usp, ikut flow yang sama [00:14:19.320 – 00:14:21.500] ikut flow yang sama tapi jangan panjang sangat [00:14:21.500 – 00:14:23.320] ayat ni kasih pendek-pendek macam ni tengok [00:14:23.320 – 00:14:25.500] pendek-pendek jangan over sangat, kalau [00:14:25.500 – 00:14:27.260] phone tu sampai kena scroll 2 kali [00:14:27.260 – 00:14:29.200] masa kita dah spam, yang ni ni [00:14:29.200 – 00:14:31.400] kita nak dia tak payah scroll sampai 2 kali [00:14:31.400 – 00:14:33.360] nak baca. Dia patutnya tengok sekali tengok [00:14:33.360 – 00:14:34.880] macam tu je. Sebab tu kalau tengok [00:14:34.880 – 00:14:37.420] pendek 3 baris. Ini 1, 2, 3, 4 [00:14:37.420 – 00:14:39.360] baris. Ini 2 baris. Jangan semua [00:14:39.360 – 00:14:41.400] soalan kita 3 baris, 4 baris [00:14:41.400 – 00:14:43.400] 4 baris. Macam berjelis sangat. [00:14:43.920 – 00:14:45.400] Lepas tu tengok macam ni. Nampak tak? [00:14:45.480 – 00:14:46.860] Ini nama dia teknik bukit bukau. [00:14:47.140 – 00:14:49.340] Ada satu teknik sebenarnya. Teknik penulisan [00:14:49.340 – 00:14:51.520] bukit bukau. 1, 2, 3, [00:14:51.580 – 00:14:52.940] 4. 4 baris. [00:14:53.120 – 00:14:55.420] 1 baris. 4 baris. [00:14:56.220 – 00:14:57.420] Nampak? Dia macam ada [00:14:58.020 – 00:14:59.400] panjang, pendek, panjang. [00:14:59.600 – 00:15:00.260] Macam ni pula. [00:15:00.260 – 00:15:02.120] Macam ni panjang-panjang [00:15:02.120 – 00:15:03.220] Dia pun sebenarnya kurang bagus [00:15:03.220 – 00:15:04.640] Dia kalau boleh kan [00:15:04.640 – 00:15:05.140] Kita nak [00:15:05.140 – 00:15:07.040] Biar pendek tu banyak sikit [00:15:07.040 – 00:15:08.540] Biar senang nak baca [00:15:08.540 – 00:15:09.680] Macam saya suka part ni [00:15:09.680 – 00:15:10.680] Ada dua [00:15:10.680 – 00:15:11.880] Kadang-kadang tanda satu [00:15:11.880 – 00:15:13.680] So skrip ni pun [00:15:13.680 – 00:15:14.940] Janganlah dia terlampau [00:15:14.940 – 00:15:16.060] Semua panjang je [00:15:16.060 – 00:15:17.180] Macam ni lah pendek-pendek je [00:15:17.180 – 00:15:18.360] Tak payah nak panjang sangat [00:15:18.360 – 00:15:19.480] Susahkan semua nak baca [00:15:20.220 – 00:15:20.780] Okay [00:15:20.780 – 00:15:22.720] So itu adalah untuk contoh [00:15:22.720 – 00:15:24.140] Yang seterusnya [00:15:24.140 – 00:15:25.840] Semudah-mudahan awak dapat [00:15:25.840 – 00:15:26.740] Penerangan [00:15:26.740 – 00:15:27.520] Penjelasan [00:15:27.520 – 00:15:29.940] Dan kita jumpa dalam video yang seterusnya [00:15:29.940 – 00:15:31.360] Terima kasih kerana menonton!