Consultion Part 3 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:05] Teknik tanya soalan untuk sesi consultation ni, saya nak advancekan lagi biar awak betul-betul faham. [00:00:05–00:00:13] Saya boleh tengok kat sini. Yang ni soalan yang kita tanya tadilah kepada orang-orang yang bertanya soalan kalau kita nak buat consultation ni macam doktor. [semak: uncertain words] [00:00:14–00:00:24] So, situasi seterusnya pula, bayangkan awak nak closing. Bila awak nak closing pula, soalan yang kita akan tanya biasanya adalah yes and yes question. [00:00:24–00:00:26] Ya dan juga ya [semak: uncertain words] [00:00:26–00:00:28] Soalan yes and yes question ni [00:00:28–00:00:30] Sangat-sangat penting [00:00:30–00:00:31] Sebab dia sangat bagus [00:00:31–00:00:33] Bila awak nak suggest [00:00:33–00:00:34] Untuk ke arah closing [00:00:34–00:00:35] Contohnya [00:00:35–00:00:37] Ini contohkan sama kami [semak: uncertain words] [00:00:37–00:00:38] Ada masalah acne [00:00:38–00:00:39] Buat sebelum ni [00:00:39–00:00:40] Lepas satu bulan [00:00:40–00:00:41] Buat full treatment [00:00:41–00:00:42] 80% hilang [semak: uncertain words, number or amount] [00:00:43–00:00:44] Nak [00:00:44–00:00:46] Nak buat basic facial sahaja [semak: uncertain words] [00:00:46–00:00:47] Atau nak [00:00:47–00:00:48] Full treatment ya [semak: uncertain words] [00:00:49–00:00:49] Tengok [00:00:49–00:00:50] So dua-dua ni pun [00:00:50–00:00:51] Yes and yes [semak: uncertain words] [00:00:52–00:00:52] Plan [00:00:52–00:00:54] Tapi ni agak keras lah [semak: uncertain words] [00:00:54–00:00:55] Kak Keras nampak dia macam memaksa sikit. [semak: uncertain words] [00:00:55–00:00:57] Kalau saya lembutkan dia sikit, [00:00:57–00:00:58] mungkin plan. [semak: uncertain words] [00:00:59–00:01:00] Mungkin saya buat. [00:01:01–00:01:05] Plan nak buat basic facial dulu [00:01:07–00:01:12] atau prefer full treatment ya. [semak: uncertain words] [00:01:13–00:01:14] Nampak? Kan lembut sikit. [00:01:14–00:01:16] Plan nak buat basic facial dulu [00:01:16–00:01:18] atau prefer full treatment. [00:01:20–00:01:22] Tentu susah pula nak baca kan. [00:01:23–00:01:24] Atau [00:01:24–00:01:24] Prefer [semak: uncertain words] [00:01:24–00:01:26] Full treatment [00:01:26–00:01:27] Complete treatment [00:01:30–00:01:32] Complete panjang pula [semak: uncertain words] [00:01:32–00:01:32] Nampak dia jatuh ke bawah [00:01:32–00:01:33] So kita pun [00:01:33–00:01:34] Atau [00:01:34–00:01:35] Complete treatment je [semak: uncertain words] [00:01:35–00:01:36] Pendek je [semak: uncertain words] [00:01:36–00:01:38] Atau complete treatment je [semak: uncertain words] [00:01:38–00:01:39] Atau [00:01:39–00:01:40] Kalau kita tulis [00:01:40–00:01:41] Full package [semak: uncertain words] [00:01:41–00:01:42] Nampak sangat menjual [00:01:42–00:01:44] So kita guna ayat yang [00:01:44–00:01:45] Berkias sikit lah [semak: uncertain words] [00:01:46–00:01:48] Plan nak buat basic facial dulu [00:01:48–00:01:50] Atau complete treatment je [00:01:50–00:01:51] Nampak [00:01:51–00:01:52] So sebenarnya [00:01:52–00:01:53] Ini adalah [00:01:53–00:01:54] Yes and yes question [00:01:54–00:01:56] Maksudnya kalau dikata nak buat basic facial [semak: uncertain words] [00:01:56–00:01:58] Pun ya kepada servis kita [semak: uncertain words] [00:01:58–00:02:00] Kalau dikata nak buat complete treatment [00:02:00–00:02:01] Pun ya juga [00:02:01–00:02:02] Nampak tak? [00:02:02–00:02:03] Tapi kalau saya tanya [00:02:03–00:02:04] Plan nak buat [00:02:04–00:02:05] Macam mana? [00:02:05–00:02:05] Okay tak? [00:02:06–00:02:07] Berminat tak nak teruskan? [00:02:07–00:02:09] Berminat tak untuk saya buat? [00:02:09–00:02:09] Suggest [00:02:09–00:02:10] Berminat tak? [00:02:11–00:02:11] Kan macam tu [00:02:11–00:02:14] Lepas tu ada yang tim saya suka tanya soalan ni lah [semak: uncertain words] [00:02:14–00:02:14] Saya perasan [00:02:14–00:02:16] Setakat ni jelas tak pernah dengan saya [semak: uncertain words] [00:02:17–00:02:17] Kelakar [00:02:17–00:02:19] Dia dah explain [00:02:20–00:02:20] Lepas tu [00:02:20–00:02:21] Dia akan tanya orang tu [semak: uncertain words] [00:02:21–00:02:22] Setakat ni macam mana encik [00:02:22–00:02:24] Jelas tak pernah dengan saya [00:02:24–00:02:25] Boleh tak saya share tentang harga [00:02:25–00:02:27] Dia macam minta kebenaran kepada customer [semak: uncertain words] [00:02:27–00:02:29] Lepas tu customer akan cakap [semak: uncertain words] [00:02:29–00:02:30] Okay jelas [semak: uncertain words] [00:02:30–00:02:30] Okay baik [00:02:30–00:02:32] Okay harga ni sebenarnya adalah [00:02:32–00:02:33] Macam tu [00:02:33–00:02:34] So saya personally tak suka lah [00:02:34–00:02:36] Tak prefer lah macam tu eh [semak: uncertain words] [00:02:36–00:02:37] Sebab tak perlu pun kita [00:02:37–00:02:38] Itu terlampau obvious sangat [00:02:38–00:02:39] Dia macam [00:02:40–00:02:41] Dia tak smooth lah bagi saya [00:02:41–00:02:43] Setakat ni macam mana jelas ke [00:02:43–00:02:44] Ada setengah orang [00:02:44–00:02:46] Dia bila borak dengan customer [semak: uncertain words] [00:02:46–00:02:47] Dia suka akhiri dengan [00:02:47–00:02:48] Setakat ni macam mana jelas ke [00:02:48–00:02:50] Setakat ni macam mana jelas ke [00:02:50–00:02:50] Jelas ke [00:02:50–00:02:51] Jelas ke [00:02:51–00:02:53] Macam apa yang nak jelas eh [semak: uncertain words] [00:02:53–00:02:54] Ya je lah ke semua jawab [semak: uncertain words] [00:02:54–00:02:55] Ya jelas [semak: uncertain words] [00:02:55–00:02:56] Setakat ni jelas [00:02:56–00:02:57] Setakat ni macam mana [00:02:57–00:02:58] Faham ke [00:02:58–00:03:00] Dia explain explain explain [00:03:00–00:03:01] Setakat ni macam mana [semak: uncertain words] [00:03:01–00:03:02] Faham ke [00:03:02–00:03:03] Contoh lah [00:03:03–00:03:04] Situasi ni kan [00:03:05–00:03:05] Contoh eh [00:03:05–00:03:06] Saya ambil [00:03:07–00:03:08] Ni private tutor [00:03:08–00:03:09] Berminat private tutor [00:03:09–00:03:10] Salam saya Aisyah [00:03:10–00:03:11] Anak ada masalah membaca [00:03:11–00:03:11] Tengok mengira ya [semak: uncertain words] [00:03:11–00:03:13] Sebab kami ada modul berbeza [00:03:13–00:03:14] Keputusan si anak [semak: uncertain words] [00:03:14–00:03:15] Anak saya ada masalah membaca [00:03:15–00:03:16] Nak agak tu slow sangat [semak: uncertain words] [00:03:16–00:03:17] I see [00:03:17–00:03:18] Kalau membaca diri-diri-diri [semak: uncertain words] [00:03:18–00:03:19] Kami ada lebih [00:03:19–00:03:20] Pada dua-dua manajar [semak: uncertain words] [00:03:20–00:03:21] Lepas tu kat bawah ni [00:03:21–00:03:21] Dia akan tanya soalan [00:03:21–00:03:23] Dia tak tanya soalan macam ni [00:03:23–00:03:24] Dia tanya saya tadi [semak: uncertain words] [00:03:25–00:03:25] Setakat [semak: uncertain words] [00:03:26–00:03:26] Ni [semak: uncertain words] [00:03:27–00:03:28] Jelas tak [00:03:28–00:03:29] Penerangan saya [00:03:32–00:03:33] Faham tak [00:03:34–00:03:35] Ni ada setengah tim [semak: uncertain words] [00:03:35–00:03:36] Saya suka buat macam ni [semak: uncertain words] [00:03:36–00:03:36] Saya tak tahu [00:03:36–00:03:37] Cikgu mana yang ajar [00:03:37–00:03:37] Saya tak pasti [semak: uncertain words] [00:03:37–00:03:38] Tapi [00:03:38–00:03:39] Personally saya tak suka lah [semak: uncertain words] [00:03:39–00:03:40] Contohnya [00:03:40–00:03:41] Awak dah explain [semak: uncertain words] [00:03:41–00:03:42] Pasti awak tanya [semak: uncertain words] [00:03:42–00:03:43] Setakat ni jelas tak [00:03:43–00:03:43] Penerangan saya [00:03:43–00:03:44] Faham tak [00:03:45–00:03:46] Kalau awak tanya macam ni [00:03:46–00:03:46] Jawapan dia [00:03:46–00:03:47] Faham lah [00:03:47–00:03:49] Awak dah matikan perbualan [00:03:49–00:03:50] So [00:03:50–00:03:50] Yang ni [semak: uncertain words] [00:03:50–00:03:51] Tolong elakkan [00:03:51–00:03:53] Kita nak sambung perbualan tu [00:03:53–00:03:54] Dengan soalan yang [00:03:55–00:03:55] ber [semak: uncertain words] [00:03:57–00:03:57] berantai [semak: uncertain words] [00:03:57–00:03:58] dia berantai [semak: uncertain words] [00:03:58–00:03:59] berantai [00:03:59–00:04:00] ke arah closing [00:04:00–00:04:01] anak ada masalah [00:04:01–00:04:02] tu satu balik tak [semak: uncertain words] [00:04:02–00:04:03] A to Z [semak: uncertain words] [00:04:03–00:04:03] boleh tulis tak [00:04:03–00:04:04] macam ni [semak: uncertain words] [00:04:04–00:04:05] yang ni bagus lah [00:04:05–00:04:05] sebab dia membawa [00:04:05–00:04:06] ke arah closing [00:04:06–00:04:07] dia kita nak kritikalkan [00:04:07–00:04:08] problem tu [00:04:08–00:04:09] so [00:04:09–00:04:10] berbalik pada point tadi [00:04:10–00:04:11] yes and yes question ni [00:04:11–00:04:12] sangat penting [00:04:12–00:04:13] bila awak nak buat closing [00:04:13–00:04:14] tengok macam situasi ni eh [00:04:14–00:04:15] dia nak buat closing [00:04:15–00:04:17] ni dah masa package [semak: uncertain words] [00:04:17–00:04:18] nak fokus [00:04:18–00:04:19] anak bahasa Melayu sahaja [00:04:19–00:04:20] atau sekali bahasa Inggeris [00:04:20–00:04:21] nampak [00:04:21–00:04:23] yes and yes [00:04:23–00:04:24] mak pun cakap [00:04:24–00:04:25] Bahasa Melayu dulu pun ok [semak: uncertain words] [00:04:25–00:04:27] So dah closing kan kat situ [semak: uncertain words] [00:04:27–00:04:28] Maksudnya dia dah [00:04:28–00:04:29] Indirectly bersetuju [00:04:30–00:04:31] Yes and no ni pula [00:04:31–00:04:32] Bagus untuk [00:04:32–00:04:33] Fact finding [00:04:34–00:04:35] Rumah ni ada [00:04:35–00:04:36] Tiga bilik tidur [semak: uncertain words] [00:04:36–00:04:37] Memang sesuai sangat [00:04:37–00:04:37] Sisi keluarga [00:04:37–00:04:39] Suka bilik air [00:04:39–00:04:40] Dalam bedroom tak [00:04:41–00:04:42] Apa punya soalan ni [semak: uncertain words] [00:04:42–00:04:43] Suka bilik air [00:04:43–00:04:44] Dalam bedroom [00:04:46–00:04:46] Kelakar sikit lah [00:04:46–00:04:47] Kita ubah [semak: uncertain words] [00:04:48–00:04:48] Contoh ni pun [00:04:48–00:04:49] Kadang masuk air juga [00:04:49–00:04:50] Sebab kadang-kadang [00:04:50–00:04:51] Bukan saya yang buat benda ni [00:04:52–00:04:53] Suka bilik air [00:04:53–00:04:54] Dalam bedroom tak [00:04:58–00:04:59] Perlu je [00:04:59–00:05:00] Kita tukarlah ayat ni [semak: uncertain words] [00:05:02–00:05:02] Contohnya [00:05:02–00:05:03] Tiga bilik tidur [00:05:03–00:05:08] Nak semua bilik tidur [semak: uncertain words] [00:05:08–00:05:09] Ada toilet ke? [00:05:15–00:05:18] Ada toilet sendirikah? [00:05:19–00:05:20] Contoh lah [00:05:22–00:05:24] So yang ni yes or no? [semak: uncertain words] [00:05:26–00:05:28] Nak semua bilik tidur [00:05:28–00:05:28] Ada toilet sendirikah? [semak: uncertain words] [00:05:30–00:05:32] So maksudnya rumah ni ada bilik tidur [semak: uncertain words] [00:05:32–00:05:33] yang sesuai sangat untuk sisi keluarga. [semak: uncertain words] [00:05:34–00:05:35] Nak semua bilik tidur [00:05:35–00:05:36] ada toilet sendiri ke? [00:05:36–00:05:37] Tanya maksudnya. [00:05:37–00:05:38] Kalau tak, oh kalau tak. [semak: uncertain words] [00:05:39–00:05:40] So, yeah atau tak. [semak: uncertain words] [00:05:40–00:05:41] Yeah atau tak ni, [00:05:41–00:05:43] janganlah tak guna langsung. [semak: uncertain words] [00:05:43–00:05:44] Perlu juga. [00:05:44–00:05:45] Tapi dia bagus untuk [00:05:45–00:05:47] fact finding. [00:05:48–00:05:49] Yes and yes question [00:05:49–00:05:50] bagus untuk [00:05:50–00:05:51] closing. [00:05:51–00:05:52] So, kena faham benda tu. [00:05:52–00:05:53] That's why [00:05:53–00:05:55] jangan guna yes and no question [semak: uncertain words] [00:05:55–00:05:57] waktu awak nak buat closing. [00:05:57–00:05:58] Contohnya macam mana? [00:05:59–00:05:59] Macam ni. [00:06:00–00:06:01] Awak dah explain dah package. [00:06:01–00:06:02] Ini package kami [00:06:02–00:06:04] Berminat package yang mana ya [00:06:04–00:06:05] Tanda soal [semak: uncertain words] [00:06:05–00:06:07] Okay tak package ni [semak: uncertain words] [00:06:07–00:06:08] Tanda soal [00:06:08–00:06:09] Itu semua bunuh diri [00:06:09–00:06:11] Okay tak package ni [00:06:11–00:06:13] Maksudnya ada ya dan tak [00:06:13–00:06:14] Tak okay lah [semak: uncertain words] [00:06:14–00:06:16] Dah jadi jawapan tak okay [00:06:16–00:06:17] So tak nak tanya soalan macam tu [00:06:17–00:06:17] Kita nak tanya [00:06:19–00:06:20] Prefer bahasa Melayu dulu [00:06:20–00:06:21] Ataupun nak [00:06:21–00:06:23] Belajar sekali bahasa Inggeris [00:06:23–00:06:23] Contoh maksudnya [00:06:23–00:06:24] Yes and yes [semak: uncertain words] [00:06:24–00:06:26] Prefer nak start minggu ni ke minggu depan [00:06:26–00:06:27] Yes and yes [00:06:27–00:06:28] Lebih prefer [00:06:28–00:06:30] Kelas percubaan dulu ke [00:06:30–00:06:33] Ataupun nak terus masuk kelas intensif [semak: uncertain words] [00:06:33–00:06:34] Nampak? [00:06:34–00:06:36] Ini adalah contoh soalan yes and yes [semak: uncertain words] [00:06:36–00:06:38] So dia pun jawab lah [semak: uncertain words] [00:06:38–00:06:40] Ini adalah teknik bertanya soalan [00:06:40–00:06:41] That's why [00:06:41–00:06:42] Bila awak nak buat closing [00:06:42–00:06:43] Please [00:06:43–00:06:45] Please faham yang [00:06:45–00:06:49] Kita memang kena sangat-sangat particular dekat soalan [00:06:49–00:06:51] Kadang-kadang bila kita review [00:06:51–00:06:52] Orang ingat saya review [00:06:52–00:06:54] Apa yang dia reply [00:06:54–00:06:54] Sembilan tak? [semak: uncertain words] [00:06:54–00:06:57] Sembilan saya review gaya bahasa [00:06:57–00:06:59] Gaya bahasa tu pun memperanan [00:06:59–00:07:01] Dan juga, kita juga review [00:07:02–00:07:03] Kepanjangan ayat [00:07:03–00:07:04] Jangan panjang sangat [00:07:05–00:07:07] Setiap satu ni memang kena detail [00:07:07–00:07:09] Eh, pernah lah macam tu [00:07:09–00:07:10] Takkanlah semua benda nak kena detail [00:07:10–00:07:11] Okay, sabar [semak: uncertain words] [00:07:11–00:07:14] Sebab tu lah kita panggil benda lah ni sebagai core script [semak: uncertain words] [00:07:14–00:07:16] Yang kita nak detail ni guys [00:07:16–00:07:17] Bukan semua [00:07:17–00:07:18] Janganlah salah faham [00:07:18–00:07:22] Kan dalam closing ni kan ada 3 script [semak: uncertain words, number or amount] [00:07:22–00:07:24] Core script, follow up script, counter rejection [00:07:24–00:07:27] Yang kita kena betul-betul detail dekat core script [00:07:27–00:07:28] Sebab core script ni korang akan guna [00:07:28–00:07:29] seribu kali [00:07:29–00:07:30] sepuluh ribu kali [00:07:30–00:07:32] dekat bermacam-macam customer [00:07:33–00:07:34] kalaulah core script ni [00:07:34–00:07:36] dengan nama dia pun dah core [00:07:36–00:07:37] yang paling utama ni [00:07:37–00:07:38] kalau awak guna berpuluh-puluh [00:07:38–00:07:39] beratus kali [00:07:39–00:07:40] takkan awak tak nak buat [00:07:40–00:07:41] seperfect yang mungkin [00:07:41–00:07:43] kalau follow up script [00:07:43–00:07:44] counterization script [00:07:44–00:07:45] saya ok lagi lah [semak: uncertain words] [00:07:45–00:07:46] sebab itu script yang [00:07:46–00:07:47] kadang-kadang kita nak kena [00:07:47–00:07:48] tambah-tambah sikit [00:07:48–00:07:48] itu tak apa [semak: uncertain words] [00:07:48–00:07:50] tapi core script ni [00:07:50–00:07:51] semua customer yang masuk [00:07:51–00:07:52] semua awak akan layan macam tu [00:07:52–00:07:53] sebab dia adalah [00:07:54–00:07:56] tunjang tulang belakang script [00:07:56–00:07:57] yang paling utama tu [00:07:57–00:07:58] so that's why lah [00:07:58–00:08:00] kita memang akan review [semak: uncertain words] [00:08:00–00:08:02] betul-betul. Pastikan awak buat [00:08:02–00:08:04] skrip tu, setiap satu [00:08:04–00:08:06] soalan yang awak tanya tu align dengan [00:08:06–00:08:07] teknik yang betul. [00:08:08–00:08:10] Teruskan menonton video [00:08:10–00:08:12] yang seterusnya. InsyaAllah kita ada contoh-contoh [00:08:12–00:08:14] yang menarik yang awak boleh tengok [00:08:14–00:08:15] untuk belajar dengan lebih detail. [00:08:16–00:08:18] Jumpa lagi bila seterusnya. Zaz. [semak: uncertain words]