Consultion Part 3
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f951
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.180 – 00:00:05.140] Teknik tanya soalan untuk sesi consultation ni, saya nak advancekan lagi biar awak betul-betul faham.

[00:00:05.600 – 00:00:13.360] Saya boleh tengok kat sini. Yang ni soalan yang kita tanya tadilah kepada orang-orang yang bertanya soalan kalau kita nak buat consultation ni macam doktor.

[00:00:14.100 – 00:00:24.840] So, situasi seterusnya pula, bayangkan awak nak closing. Bila awak nak closing pula, soalan yang kita akan tanya biasanya adalah yes and yes question.

[00:00:24.840 – 00:00:26.700] Ya dan juga ya

[00:00:26.700 – 00:00:28.940] Soalan yes and yes question ni

[00:00:28.940 – 00:00:30.100] Sangat-sangat penting

[00:00:30.100 – 00:00:31.680] Sebab dia sangat bagus

[00:00:31.680 – 00:00:33.140] Bila awak nak suggest

[00:00:33.140 – 00:00:34.620] Untuk ke arah closing

[00:00:34.620 – 00:00:35.460] Contohnya

[00:00:35.460 – 00:00:37.320] Ini contohkan sama kami

[00:00:37.320 – 00:00:38.140] Ada masalah acne

[00:00:38.140 – 00:00:39.980] Buat sebelum ni

[00:00:39.980 – 00:00:40.960] Lepas satu bulan

[00:00:40.960 – 00:00:41.680] Buat full treatment

[00:00:41.680 – 00:00:42.900] 80% hilang

[00:00:43.580 – 00:00:44.180] Nak

[00:00:44.180 – 00:00:46.740] Nak buat basic facial sahaja

[00:00:46.740 – 00:00:47.240] Atau nak

[00:00:47.240 – 00:00:48.340] Full treatment ya

[00:00:49.020 – 00:00:49.620] Tengok

[00:00:49.620 – 00:00:50.820] So dua-dua ni pun

[00:00:50.820 – 00:00:51.600] Yes and yes

[00:00:52.320 – 00:00:52.920] Plan

[00:00:52.920 – 00:00:54.460] Tapi ni agak keras lah

[00:00:54.460 – 00:00:55.860] Kak Keras nampak dia macam memaksa sikit.

[00:00:55.980 – 00:00:57.300] Kalau saya lembutkan dia sikit,

[00:00:57.440 – 00:00:58.680] mungkin plan.

[00:00:59.440 – 00:01:00.440] Mungkin saya buat.

[00:01:01.000 – 00:01:05.420] Plan nak buat basic facial dulu

[00:01:07.360 – 00:01:12.790] atau prefer full treatment ya.

[00:01:13.110 – 00:01:14.410] Nampak? Kan lembut sikit.

[00:01:14.750 – 00:01:16.930] Plan nak buat basic facial dulu

[00:01:16.930 – 00:01:18.610] atau prefer full treatment.

[00:01:20.770 – 00:01:22.670] Tentu susah pula nak baca kan.

[00:01:23.490 – 00:01:24.090] Atau

[00:01:24.090 – 00:01:24.890] Prefer

[00:01:24.890 – 00:01:26.250] Full treatment

[00:01:26.250 – 00:01:27.390] Complete treatment

[00:01:30.920 – 00:01:32.000] Complete panjang pula

[00:01:32.000 – 00:01:32.880] Nampak dia jatuh ke bawah

[00:01:32.880 – 00:01:33.540] So kita pun

[00:01:33.540 – 00:01:34.340] Atau

[00:01:34.340 – 00:01:35.300] Complete treatment je

[00:01:35.300 – 00:01:36.320] Pendek je

[00:01:36.320 – 00:01:38.360] Atau complete treatment je

[00:01:38.360 – 00:01:39.460] Atau

[00:01:39.460 – 00:01:40.780] Kalau kita tulis

[00:01:40.780 – 00:01:41.520] Full package

[00:01:41.520 – 00:01:42.760] Nampak sangat menjual

[00:01:42.760 – 00:01:44.160] So kita guna ayat yang

[00:01:44.160 – 00:01:45.700] Berkias sikit lah

[00:01:46.920 – 00:01:48.780] Plan nak buat basic facial dulu

[00:01:48.780 – 00:01:50.020] Atau complete treatment je

[00:01:50.720 – 00:01:51.320] Nampak

[00:01:51.320 – 00:01:52.500] So sebenarnya

[00:01:52.500 – 00:01:53.100] Ini adalah

[00:01:53.100 – 00:01:54.300] Yes and yes question

[00:01:54.300 – 00:01:56.600] Maksudnya kalau dikata nak buat basic facial

[00:01:56.600 – 00:01:58.520] Pun ya kepada servis kita

[00:01:58.520 – 00:02:00.260] Kalau dikata nak buat complete treatment

[00:02:00.260 – 00:02:01.220] Pun ya juga

[00:02:01.700 – 00:02:02.260] Nampak tak?

[00:02:02.440 – 00:02:03.140] Tapi kalau saya tanya

[00:02:03.660 – 00:02:04.700] Plan nak buat

[00:02:04.700 – 00:02:05.560] Macam mana?

[00:02:05.680 – 00:02:05.960] Okay tak?

[00:02:06.380 – 00:02:07.440] Berminat tak nak teruskan?

[00:02:07.960 – 00:02:09.220] Berminat tak untuk saya buat?

[00:02:09.580 – 00:02:09.860] Suggest

[00:02:09.860 – 00:02:10.880] Berminat tak?

[00:02:11.080 – 00:02:11.520] Kan macam tu

[00:02:11.520 – 00:02:14.160] Lepas tu ada yang tim saya suka tanya soalan ni lah

[00:02:14.160 – 00:02:14.640] Saya perasan

[00:02:14.640 – 00:02:16.540] Setakat ni jelas tak pernah dengan saya

[00:02:17.500 – 00:02:17.920] Kelakar

[00:02:17.920 – 00:02:19.020] Dia dah explain

[00:02:20.060 – 00:02:20.620] Lepas tu

[00:02:20.620 – 00:02:21.460] Dia akan tanya orang tu

[00:02:21.460 – 00:02:22.940] Setakat ni macam mana encik

[00:02:22.940 – 00:02:24.060] Jelas tak pernah dengan saya

[00:02:24.060 – 00:02:25.680] Boleh tak saya share tentang harga

[00:02:25.680 – 00:02:27.940] Dia macam minta kebenaran kepada customer

[00:02:27.940 – 00:02:29.200] Lepas tu customer akan cakap

[00:02:29.200 – 00:02:30.040] Okay jelas

[00:02:30.040 – 00:02:30.840] Okay baik

[00:02:30.840 – 00:02:32.440] Okay harga ni sebenarnya adalah

[00:02:32.440 – 00:02:33.220] Macam tu

[00:02:33.220 – 00:02:34.960] So saya personally tak suka lah

[00:02:34.960 – 00:02:36.180] Tak prefer lah macam tu eh

[00:02:36.180 – 00:02:37.700] Sebab tak perlu pun kita

[00:02:37.700 – 00:02:38.860] Itu terlampau obvious sangat

[00:02:38.860 – 00:02:39.540] Dia macam

[00:02:40.180 – 00:02:41.620] Dia tak smooth lah bagi saya

[00:02:41.620 – 00:02:43.240] Setakat ni macam mana jelas ke

[00:02:43.240 – 00:02:44.820] Ada setengah orang

[00:02:44.820 – 00:02:46.200] Dia bila borak dengan customer

[00:02:46.200 – 00:02:47.360] Dia suka akhiri dengan

[00:02:47.360 – 00:02:48.940] Setakat ni macam mana jelas ke

[00:02:48.940 – 00:02:50.320] Setakat ni macam mana jelas ke

[00:02:50.320 – 00:02:50.880] Jelas ke

[00:02:50.880 – 00:02:51.400] Jelas ke

[00:02:51.400 – 00:02:53.440] Macam apa yang nak jelas eh

[00:02:53.440 – 00:02:54.880] Ya je lah ke semua jawab

[00:02:54.880 – 00:02:55.960] Ya jelas

[00:02:55.960 – 00:02:56.860] Setakat ni jelas

[00:02:56.860 – 00:02:57.980] Setakat ni macam mana

[00:02:57.980 – 00:02:58.500] Faham ke

[00:02:58.500 – 00:03:00.080] Dia explain explain explain

[00:03:00.740 – 00:03:01.700] Setakat ni macam mana

[00:03:01.700 – 00:03:02.360] Faham ke

[00:03:02.860 – 00:03:03.420] Contoh lah

[00:03:03.420 – 00:03:04.240] Situasi ni kan

[00:03:05.240 – 00:03:05.860] Contoh eh

[00:03:05.860 – 00:03:06.500] Saya ambil

[00:03:07.560 – 00:03:08.560] Ni private tutor

[00:03:08.560 – 00:03:09.580] Berminat private tutor

[00:03:09.580 – 00:03:10.500] Salam saya Aisyah

[00:03:10.500 – 00:03:11.280] Anak ada masalah membaca

[00:03:11.280 – 00:03:11.880] Tengok mengira ya

[00:03:11.880 – 00:03:13.540] Sebab kami ada modul berbeza

[00:03:13.540 – 00:03:14.160] Keputusan si anak

[00:03:14.160 – 00:03:15.700] Anak saya ada masalah membaca

[00:03:15.700 – 00:03:16.680] Nak agak tu slow sangat

[00:03:16.680 – 00:03:17.420] I see

[00:03:17.420 – 00:03:18.680] Kalau membaca diri-diri-diri

[00:03:18.680 – 00:03:19.440] Kami ada lebih

[00:03:19.440 – 00:03:20.280] Pada dua-dua manajar

[00:03:20.280 – 00:03:21.300] Lepas tu kat bawah ni

[00:03:21.300 – 00:03:21.880] Dia akan tanya soalan

[00:03:21.880 – 00:03:23.300] Dia tak tanya soalan macam ni

[00:03:23.300 – 00:03:24.380] Dia tanya saya tadi

[00:03:25.080 – 00:03:25.580] Setakat

[00:03:26.240 – 00:03:26.740] Ni

[00:03:27.440 – 00:03:28.300] Jelas tak

[00:03:28.300 – 00:03:29.100] Penerangan saya

[00:03:32.800 – 00:03:33.460] Faham tak

[00:03:34.520 – 00:03:35.460] Ni ada setengah tim

[00:03:35.460 – 00:03:36.260] Saya suka buat macam ni

[00:03:36.260 – 00:03:36.580] Saya tak tahu

[00:03:36.580 – 00:03:37.380] Cikgu mana yang ajar

[00:03:37.380 – 00:03:37.820] Saya tak pasti

[00:03:37.820 – 00:03:38.760] Tapi

[00:03:38.760 – 00:03:39.960] Personally saya tak suka lah

[00:03:39.960 – 00:03:40.440] Contohnya

[00:03:40.440 – 00:03:41.000] Awak dah explain

[00:03:41.000 – 00:03:42.120] Pasti awak tanya

[00:03:42.120 – 00:03:43.180] Setakat ni jelas tak

[00:03:43.180 – 00:03:43.620] Penerangan saya

[00:03:43.620 – 00:03:44.140] Faham tak

[00:03:45.160 – 00:03:46.300] Kalau awak tanya macam ni

[00:03:46.300 – 00:03:46.860] Jawapan dia

[00:03:46.860 – 00:03:47.720] Faham lah

[00:03:47.720 – 00:03:49.620] Awak dah matikan perbualan

[00:03:49.620 – 00:03:50.320] So

[00:03:50.320 – 00:03:50.980] Yang ni

[00:03:50.980 – 00:03:51.840] Tolong elakkan

[00:03:51.840 – 00:03:53.340] Kita nak sambung perbualan tu

[00:03:53.340 – 00:03:54.420] Dengan soalan yang

[00:03:55.020 – 00:03:55.540] ber

[00:03:57.340 – 00:03:57.860] berantai

[00:03:57.860 – 00:03:58.740] dia berantai

[00:03:58.740 – 00:03:59.560] berantai

[00:03:59.560 – 00:04:00.280] ke arah closing

[00:04:00.280 – 00:04:01.480] anak ada masalah

[00:04:01.480 – 00:04:02.140] tu satu balik tak

[00:04:02.140 – 00:04:03.140] A to Z

[00:04:03.140 – 00:04:03.660] boleh tulis tak

[00:04:03.660 – 00:04:04.480] macam ni

[00:04:04.480 – 00:04:05.000] yang ni bagus lah

[00:04:05.000 – 00:04:05.980] sebab dia membawa

[00:04:05.980 – 00:04:06.640] ke arah closing

[00:04:06.640 – 00:04:07.760] dia kita nak kritikalkan

[00:04:07.760 – 00:04:08.240] problem tu

[00:04:08.240 – 00:04:09.000] so

[00:04:09.000 – 00:04:10.100] berbalik pada point tadi

[00:04:10.100 – 00:04:11.680] yes and yes question ni

[00:04:11.680 – 00:04:12.620] sangat penting

[00:04:12.620 – 00:04:13.620] bila awak nak buat closing

[00:04:13.620 – 00:04:14.800] tengok macam situasi ni eh

[00:04:14.800 – 00:04:15.840] dia nak buat closing

[00:04:15.840 – 00:04:17.460] ni dah masa package

[00:04:17.460 – 00:04:18.520] nak fokus

[00:04:18.520 – 00:04:19.900] anak bahasa Melayu sahaja

[00:04:19.900 – 00:04:20.940] atau sekali bahasa Inggeris

[00:04:20.940 – 00:04:21.700] nampak

[00:04:21.700 – 00:04:23.000] yes and yes

[00:04:23.000 – 00:04:24.340] mak pun cakap

[00:04:24.340 – 00:04:25.240] Bahasa Melayu dulu pun ok

[00:04:25.840 – 00:04:27.220] So dah closing kan kat situ

[00:04:27.220 – 00:04:28.380] Maksudnya dia dah

[00:04:28.380 – 00:04:29.520] Indirectly bersetuju

[00:04:30.240 – 00:04:31.480] Yes and no ni pula

[00:04:31.480 – 00:04:32.740] Bagus untuk

[00:04:32.740 – 00:04:33.860] Fact finding

[00:04:34.500 – 00:04:35.340] Rumah ni ada

[00:04:35.340 – 00:04:36.220] Tiga bilik tidur

[00:04:36.220 – 00:04:37.160] Memang sesuai sangat

[00:04:37.160 – 00:04:37.960] Sisi keluarga

[00:04:37.960 – 00:04:39.500] Suka bilik air

[00:04:39.500 – 00:04:40.220] Dalam bedroom tak

[00:04:41.280 – 00:04:42.440] Apa punya soalan ni

[00:04:42.980 – 00:04:43.960] Suka bilik air

[00:04:43.960 – 00:04:44.440] Dalam bedroom

[00:04:46.140 – 00:04:46.980] Kelakar sikit lah

[00:04:46.980 – 00:04:47.660] Kita ubah

[00:04:48.260 – 00:04:48.920] Contoh ni pun

[00:04:48.920 – 00:04:49.660] Kadang masuk air juga

[00:04:49.660 – 00:04:50.760] Sebab kadang-kadang

[00:04:50.760 – 00:04:51.660] Bukan saya yang buat benda ni

[00:04:52.260 – 00:04:53.260] Suka bilik air

[00:04:53.260 – 00:04:54.080] Dalam bedroom tak

[00:04:58.780 – 00:04:59.580] Perlu je

[00:04:59.580 – 00:05:00.800] Kita tukarlah ayat ni

[00:05:02.200 – 00:05:02.840] Contohnya

[00:05:02.840 – 00:05:03.840] Tiga bilik tidur

[00:05:03.840 – 00:05:08.980] Nak semua bilik tidur

[00:05:08.980 – 00:05:09.920] Ada toilet ke?

[00:05:15.080 – 00:05:18.100] Ada toilet sendirikah?

[00:05:19.340 – 00:05:20.180] Contoh lah

[00:05:22.580 – 00:05:24.780] So yang ni yes or no?

[00:05:26.630 – 00:05:28.010] Nak semua bilik tidur

[00:05:28.010 – 00:05:28.950] Ada toilet sendirikah?

[00:05:30.270 – 00:05:32.050] So maksudnya rumah ni ada bilik tidur

[00:05:32.050 – 00:05:33.350] yang sesuai sangat untuk sisi keluarga.

[00:05:34.670 – 00:05:35.970] Nak semua bilik tidur

[00:05:35.970 – 00:05:36.750] ada toilet sendiri ke?

[00:05:36.970 – 00:05:37.770] Tanya maksudnya.

[00:05:37.930 – 00:05:38.990] Kalau tak, oh kalau tak.

[00:05:39.250 – 00:05:40.470] So, yeah atau tak.

[00:05:40.710 – 00:05:41.530] Yeah atau tak ni,

[00:05:41.890 – 00:05:43.570] janganlah tak guna langsung.

[00:05:43.810 – 00:05:44.330] Perlu juga.

[00:05:44.590 – 00:05:45.750] Tapi dia bagus untuk

[00:05:45.750 – 00:05:47.210] fact finding.

[00:05:48.250 – 00:05:49.370] Yes and yes question

[00:05:49.370 – 00:05:50.070] bagus untuk

[00:05:50.850 – 00:05:51.310] closing.

[00:05:51.810 – 00:05:52.790] So, kena faham benda tu.

[00:05:52.890 – 00:05:53.270] That's why

[00:05:53.270 – 00:05:55.450] jangan guna yes and no question

[00:05:55.450 – 00:05:57.070] waktu awak nak buat closing.

[00:05:57.890 – 00:05:58.770] Contohnya macam mana?

[00:05:59.250 – 00:05:59.590] Macam ni.

[00:06:00.250 – 00:06:01.330] Awak dah explain dah package.

[00:06:01.330 – 00:06:02.690] Ini package kami

[00:06:02.690 – 00:06:04.550] Berminat package yang mana ya

[00:06:04.550 – 00:06:05.790] Tanda soal

[00:06:05.790 – 00:06:07.290] Okay tak package ni

[00:06:07.290 – 00:06:08.070] Tanda soal

[00:06:08.070 – 00:06:09.210] Itu semua bunuh diri

[00:06:09.210 – 00:06:11.290] Okay tak package ni

[00:06:11.290 – 00:06:13.090] Maksudnya ada ya dan tak

[00:06:13.090 – 00:06:14.770] Tak okay lah

[00:06:14.770 – 00:06:16.090] Dah jadi jawapan tak okay

[00:06:16.090 – 00:06:17.370] So tak nak tanya soalan macam tu

[00:06:17.370 – 00:06:17.850] Kita nak tanya

[00:06:19.010 – 00:06:20.530] Prefer bahasa Melayu dulu

[00:06:20.530 – 00:06:21.490] Ataupun nak

[00:06:21.490 – 00:06:23.290] Belajar sekali bahasa Inggeris

[00:06:23.290 – 00:06:23.930] Contoh maksudnya

[00:06:23.930 – 00:06:24.870] Yes and yes

[00:06:24.870 – 00:06:26.810] Prefer nak start minggu ni ke minggu depan

[00:06:26.810 – 00:06:27.570] Yes and yes

[00:06:27.570 – 00:06:28.630] Lebih prefer

[00:06:28.630 – 00:06:30.530] Kelas percubaan dulu ke

[00:06:30.530 – 00:06:33.730] Ataupun nak terus masuk kelas intensif

[00:06:33.730 – 00:06:34.370] Nampak?

[00:06:34.790 – 00:06:36.650] Ini adalah contoh soalan yes and yes

[00:06:36.650 – 00:06:38.350] So dia pun jawab lah

[00:06:38.350 – 00:06:40.790] Ini adalah teknik bertanya soalan

[00:06:40.790 – 00:06:41.350] That's why

[00:06:41.350 – 00:06:42.910] Bila awak nak buat closing

[00:06:42.910 – 00:06:43.510] Please

[00:06:43.510 – 00:06:45.470] Please faham yang

[00:06:45.470 – 00:06:49.710] Kita memang kena sangat-sangat particular dekat soalan

[00:06:49.710 – 00:06:51.670] Kadang-kadang bila kita review

[00:06:51.670 – 00:06:52.710] Orang ingat saya review

[00:06:52.710 – 00:06:54.290] Apa yang dia reply

[00:06:54.290 – 00:06:54.750] Sembilan tak?

[00:06:54.970 – 00:06:57.130] Sembilan saya review gaya bahasa

[00:06:57.130 – 00:06:59.090] Gaya bahasa tu pun memperanan

[00:06:59.090 – 00:07:01.550] Dan juga, kita juga review

[00:07:02.410 – 00:07:03.350] Kepanjangan ayat

[00:07:03.350 – 00:07:04.630] Jangan panjang sangat

[00:07:05.890 – 00:07:07.850] Setiap satu ni memang kena detail

[00:07:07.850 – 00:07:09.270] Eh, pernah lah macam tu

[00:07:09.270 – 00:07:10.850] Takkanlah semua benda nak kena detail

[00:07:10.850 – 00:07:11.630] Okay, sabar

[00:07:11.630 – 00:07:14.510] Sebab tu lah kita panggil benda lah ni sebagai core script

[00:07:14.510 – 00:07:16.490] Yang kita nak detail ni guys

[00:07:16.490 – 00:07:17.370] Bukan semua

[00:07:17.370 – 00:07:18.830] Janganlah salah faham

[00:07:18.830 – 00:07:22.090] Kan dalam closing ni kan ada 3 script

[00:07:22.090 – 00:07:24.330] Core script, follow up script, counter rejection

[00:07:24.330 – 00:07:27.130] Yang kita kena betul-betul detail dekat core script

[00:07:27.130 – 00:07:28.950] Sebab core script ni korang akan guna

[00:07:28.950 – 00:07:29.910] seribu kali

[00:07:29.910 – 00:07:30.970] sepuluh ribu kali

[00:07:30.970 – 00:07:32.490] dekat bermacam-macam customer

[00:07:33.730 – 00:07:34.910] kalaulah core script ni

[00:07:34.910 – 00:07:36.390] dengan nama dia pun dah core

[00:07:36.390 – 00:07:37.410] yang paling utama ni

[00:07:37.410 – 00:07:38.670] kalau awak guna berpuluh-puluh

[00:07:38.670 – 00:07:39.310] beratus kali

[00:07:39.310 – 00:07:40.290] takkan awak tak nak buat

[00:07:40.290 – 00:07:41.130] seperfect yang mungkin

[00:07:41.970 – 00:07:43.310] kalau follow up script

[00:07:43.310 – 00:07:44.450] counterization script

[00:07:44.450 – 00:07:45.270] saya ok lagi lah

[00:07:45.270 – 00:07:46.290] sebab itu script yang

[00:07:46.290 – 00:07:47.330] kadang-kadang kita nak kena

[00:07:47.330 – 00:07:48.090] tambah-tambah sikit

[00:07:48.090 – 00:07:48.650] itu tak apa

[00:07:48.650 – 00:07:50.150] tapi core script ni

[00:07:50.150 – 00:07:51.350] semua customer yang masuk

[00:07:51.350 – 00:07:52.950] semua awak akan layan macam tu

[00:07:52.950 – 00:07:53.610] sebab dia adalah

[00:07:54.490 – 00:07:56.150] tunjang tulang belakang script

[00:07:56.150 – 00:07:57.270] yang paling utama tu

[00:07:57.270 – 00:07:58.490] so that's why lah

[00:07:58.490 – 00:08:00.190] kita memang akan review

[00:08:00.190 – 00:08:02.430] betul-betul. Pastikan awak buat

[00:08:02.430 – 00:08:04.330] skrip tu, setiap satu

[00:08:04.330 – 00:08:06.430] soalan yang awak tanya tu align dengan

[00:08:06.430 – 00:08:07.650] teknik yang betul.

[00:08:08.970 – 00:08:10.430] Teruskan menonton video

[00:08:10.430 – 00:08:12.910] yang seterusnya. InsyaAllah kita ada contoh-contoh

[00:08:12.910 – 00:08:14.450] yang menarik yang awak boleh tengok

[00:08:14.450 – 00:08:15.990] untuk belajar dengan lebih detail.

[00:08:16.610 – 00:08:18.230] Jumpa lagi bila seterusnya. Zaz.