Consultion Part 1 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:01] Closing Style Consult [semak: uncertain words] [00:00:02–00:00:04] Consultation Closing [00:00:04–00:00:06] So saya nak ajak, macam mana untuk anda [semak: uncertain words] [00:00:06–00:00:07] yang barang mahal harga [00:00:07–00:00:09] RM100. Kita patah balik [semak: number or amount] [00:00:09–00:00:11] dekat graph tadi. Perasan tak [semak: uncertain words] [00:00:11–00:00:13] saya dah explain kita ada style pertama [00:00:13–00:00:15] direct, style kedua consult, style [00:00:15–00:00:17] ketiga hybrid. Video ni [00:00:17–00:00:20] ditujukan kepada anda yang bagian tengah-tengah [00:00:20–00:00:21] nombor dua ni. Style Consultation [semak: uncertain words] [00:00:21–00:00:24] Nak kata mahal ribu pun tidak [semak: uncertain words] [00:00:24–00:00:25] Nak kata murah level [semak: uncertain words] [00:00:25–00:00:27] belah-belah ringgit, puluh ringgit pun tidak sangat [semak: uncertain words] [00:00:27–00:00:29] dia di tengah-tengah eh. So style [semak: uncertain words] [00:00:29–00:00:31] consultation ni yang saya nak explain [00:00:31–00:00:33] dalam video kali ni. Let's go on. [00:00:34–00:00:35] Okay. So, kalau kita tengok [semak: uncertain words] [00:00:35–00:00:37] atas sekali, kita ada intro dengan ask problem. [00:00:37–00:00:38] Ni dekat intro phase. [00:00:39–00:00:41] Intro, ask problem dan give reason. [00:00:41–00:00:43] Dan benda ni optional dekat part [00:00:43–00:00:44] give reason lah. Kita tengok [semak: uncertain words] [00:00:45–00:00:46] application dia macam mana. [semak: uncertain words] [00:00:47–00:00:49] Step no. 2 pun adalah response [semak: uncertain words, number or amount] [00:00:49–00:00:51] plus create trust. Dan kena [00:00:51–00:00:53] ada USP, unit selling point. [00:00:53–00:00:55] Ada media, foto, video dan maximum [00:00:55–00:00:57] gambar ni seketul 2 je. Dan tanya [semak: number or amount] [00:00:57–00:00:59] soalan bagi reason. Dan benda ni optional. [00:00:59–00:01:01] Lepas tu, step yang ketiga pula. [00:01:01–00:01:05] Bilakan sebenar respon, kita reply pula dengan respon dan give suggestion. [semak: uncertain words] [00:01:05–00:01:06] Terus bagi cadangan. [00:01:07–00:01:10] Kita bagi offer, foto dan buat indirect closing. [semak: uncertain words] [00:01:10–00:01:13] Dan step yang keempat, penambahan ada urgency phase. [00:01:13–00:01:16] Sebab apa? Sebab biasa barang mahal ni nak kena create agency lebih sikit boleh dibayar. [semak: uncertain words] [00:01:17–00:01:21] So, kita boleh buat emotional formal, emotional urgency ataupun promotional urgency. [semak: uncertain words] [00:01:22–00:01:24] Dan kita boleh buat direct CTA call to action lah. [00:01:24–00:01:25] Ini dah hard sell. [00:01:25–00:01:27] Dan kalau perasan kat sini eh [semak: uncertain words] [00:01:27–00:01:28] Saya recap balik [semak: uncertain words] [00:01:28–00:01:30] Beza consultation dengan direct [00:01:30–00:01:32] Beza paling besar [00:01:32–00:01:33] Kalau saya tengok dekat sini [00:01:33–00:01:34] Tengok [00:01:34–00:01:34] Yang ni adalah [00:01:34–00:01:36] 3 step tadi tu [semak: number or amount] [00:01:37–00:01:39] Dekat intro tu [00:01:39–00:01:41] Dia terus masuk dekat harga [00:01:41–00:01:43] Ini untuk barang yang murah [00:01:43–00:01:44] Bawah RM50 [semak: number or amount] [00:01:44–00:01:45] Terus masuk harga [00:01:45–00:01:47] Tapi beza pula dengan consultation [00:01:47–00:01:48] Dia tak ada part offer tau [00:01:48–00:01:50] Dekat bawah intro ada offer kan [00:01:50–00:01:50] Dia tak ada [00:01:50–00:01:51] Kalau tengok balik kat sini [00:01:52–00:01:54] Dia dekat intro [00:01:54–00:01:56] dan terus ask [semak: uncertain words] [00:01:56–00:01:58] problem. Nampak? Dia bukannya [00:01:58–00:02:00] campak harga terus. Harga [00:02:00–00:02:02] terus RM1,000 ke [semak: number or amount] [00:02:02–00:02:04] harga terus RM500. Tak ada. [semak: number or amount] [00:02:04–00:02:06] Dia kena tanya soalan. Sebab [00:02:06–00:02:08] ini kan consultation. Macam style doktor. [00:02:09–00:02:10] So, kat situ beza dah. [00:02:10–00:02:12] Yang paling atas. Yang lain pun ada [00:02:12–00:02:14] beza sikit-sikit lah. So, jom kita [00:02:14–00:02:15] go through example [00:02:15–00:02:18] untuk style consult. Contoh [00:02:18–00:02:20] macam ni. Step 1. [semak: number or amount] [00:02:21–00:02:22] Pre-text customer [00:02:23–00:02:24] Berminat Private Tutor [semak: uncertain words] [00:02:24–00:02:26] Anak. Kita pun reply [semak: uncertain words] [00:02:26–00:02:28] Salam saya Syah dari [semak: uncertain words] [00:02:28–00:02:30] HQ Private Tutor.my. Kalau perasan [00:02:30–00:02:32] Sekarang ni intro kita sama je [00:02:32–00:02:34] Awak boleh tu tiru sebijik macam ni. Tak ada masalah [semak: uncertain words] [00:02:34–00:02:36] Lepas tu dia tanya tu [00:02:36–00:02:37] Ask problem plus give reason [semak: uncertain words] [00:02:37–00:02:40] Anak ada masalah membaca [00:02:40–00:02:42] Atau mengira ya? Sebab [00:02:42–00:02:44] Kami ada modul berbeza ikut [00:02:44–00:02:46] Situasi anak. Perasan tak? [00:02:46–00:02:47] Dia tanya apa tu? [00:02:48–00:02:49] Anak ada masalah membaca ke mengira? [00:02:50–00:02:51] Sebab. Dia bagi reason eh [00:02:51–00:02:53] Kami ada mode berbeza [semak: uncertain words] [00:02:53–00:02:54] Ikut masalah anak [00:02:55–00:02:57] Dan reason ni sebenarnya [00:02:57–00:02:58] Optional [semak: uncertain words] [00:02:58–00:03:00] Tapi kalau awak dapat letak reason [00:03:00–00:03:02] Dia akan jadi strong gila sebenarnya [00:03:02–00:03:04] Ask problem plus give reason [00:03:04–00:03:06] Dan apa yang customer akan respond [semak: uncertain words] [00:03:06–00:03:07] Sebab ini barang mahal [00:03:07–00:03:08] Harga ratus ratus [semak: uncertain words] [00:03:08–00:03:09] Customer akan cakap [semak: uncertain words] [00:03:09–00:03:11] Oh anak saya ada masalah membaca [00:03:11–00:03:13] Nak mengeja tu pun slow sangat [00:03:13–00:03:13] Nampak [00:03:13–00:03:15] So that's why kita nak wujudkan [00:03:15–00:03:17] Macam rasa excited untuk dia reply [semak: uncertain words] [00:03:17–00:03:19] Kita wujudkan problem [00:03:19–00:03:20] Dan bagi reason pula tu [00:03:20–00:03:23] Ada pernah rasa keba-kebas kaki tak? [semak: uncertain words] [00:03:23–00:03:25] Sebab ni antara simptom awal penyakit gout [00:03:25–00:03:26] Contohnya, sen [semak: uncertain words] [00:03:26–00:03:28] So, eh betul juga kan? [00:03:28–00:03:28] Ada, ada, betul [00:03:28–00:03:29] Saya, itu [semak: uncertain words] [00:03:29–00:03:31] So, mungkin package game ni package mahal [semak: uncertain words] [00:03:31–00:03:32] Jadi that's why [00:03:32–00:03:35] Teknik intro yang kita pakai ni sangat-sangat beza [00:03:35–00:03:37] Saya kena pause lama sikit kat sini [00:03:37–00:03:38] So, lepas customer dah respon [00:03:38–00:03:40] Kita masuk dekat step 2 [semak: number or amount] [00:03:40–00:03:41] Trust face [00:03:41–00:03:42] Tengok pula kat sini [00:03:42–00:03:43] I see [00:03:43–00:03:45] Kalau masa dalam membaca [semak: uncertain words] [00:03:45–00:03:47] Sangat sesuai modul visual learning [00:03:47–00:03:48] Kelas minggu sekali je [00:03:48–00:03:49] Selama 45 minit [semak: number or amount] [00:03:49–00:03:50] Kurang 2 bulan [semak: number or amount] [00:03:50–00:03:52] Dah boleh baca dengan lancar [semak: uncertain words] [00:03:52–00:03:53] InsyaAllah [00:03:53–00:03:53] Nampak? [00:03:54–00:03:54] Respon [00:03:54–00:03:56] Plus create trust [semak: uncertain words] [00:03:56–00:03:57] Kita kena respon [00:03:57–00:03:59] Dan wujudkan trust terus pada customer [semak: uncertain words] [00:03:59–00:04:01] Respon ni [00:04:01–00:04:02] Kalau buat pendek [00:04:02–00:04:02] Oh ok faham [semak: uncertain words] [00:04:02–00:04:03] Dia biasa tau [00:04:03–00:04:05] Tapi luar biasa adalah [00:04:05–00:04:06] Oh ya ke [00:04:06–00:04:07] Biasalah tu budak-budak [00:04:07–00:04:08] Kadang-kadang kan ini [semak: uncertain words] [00:04:08–00:04:08] Takpe puan [00:04:08–00:04:10] Dia kena ada macam [00:04:11–00:04:11] Empathy [00:04:11–00:04:12] Atau simpati sikit [semak: uncertain words] [00:04:12–00:04:14] Dan kita boleh campak sekali [00:04:14–00:04:14] Dengan elemen trust [00:04:14–00:04:16] Kita selit kan tengok [00:04:16–00:04:17] Kelas kita 10 minit je [semak: number or amount] [00:04:18–00:04:19] Masukkan USP [00:04:19–00:04:20] Kami ada lebih [00:04:20–00:04:21] Seribu datuk pelajar [semak: uncertain words] [00:04:21–00:04:22] Blah-blah-blah [00:04:22–00:04:23] Walaupun customer tak tanya [00:04:23–00:04:24] Saya tak tanya pun [00:04:24–00:04:25] Tapi kita explain [00:04:25–00:04:25] Sebab kita tahu [00:04:25–00:04:27] Nak membeli barang mahal ni [00:04:27–00:04:28] Perlukan trust [00:04:28–00:04:29] That's why dekat sini [00:04:29–00:04:30] Kita dah start build up trust [00:04:30–00:04:32] Hantar gambar seketul dua [semak: uncertain words] [00:04:32–00:04:33] Lepas tu tanya pula [00:04:33–00:04:35] Ask problem [00:04:35–00:04:37] Plus give reason [00:04:37–00:04:37] Tanya lagi [00:04:37–00:04:38] Ulang lagi [00:04:38–00:04:38] Kenapa? [00:04:39–00:04:41] Sebab kita tak nak matikan perbualan [00:04:41–00:04:43] Borak ni sebenarnya [00:04:43–00:04:44] Trust phase ni [00:04:44–00:04:45] Bukannya sekali dua tau [00:04:45–00:04:47] Dia diulang tiga empat kali [00:04:47–00:04:47] Kita borak-borak [00:04:47–00:04:48] Borak-borak [00:04:48–00:04:48] Borak-borak [00:04:48–00:04:50] kadang-kadang baru masuk offer [semak: uncertain words] [00:04:50–00:04:53] sebab lagi lama awak boleh [00:04:53–00:04:54] ulang trust phase ni [00:04:54–00:04:57] lagi trusted awak punya [00:04:57–00:04:58] report, awak dah build trust tu [00:04:58–00:05:00] so contoh kita tanya, anak ada masalah [00:05:00–00:05:02] tulisannya terbalik tak? kalau huruf A to Z [00:05:02–00:05:04] boleh tulis tak? so kita tengok customer [00:05:04–00:05:06] respond apa, so customer pun respond [semak: uncertain words] [00:05:06–00:05:08] ABC ok, tapi ada huruf [00:05:08–00:05:10] terbalik, ini contoh kalau kita [00:05:10–00:05:12] terus masuk dekat offer, which is [00:05:12–00:05:14] optional sebenarnya, katakanlah awak rasa [00:05:14–00:05:16] kalau terus masuk dekat offer [00:05:16–00:05:18] harga ni terlampau laju [00:05:18–00:05:21] Awak mungkin boleh ulang trust phase ni 2 kali [semak: uncertain words, number or amount] [00:05:21–00:05:22] Design soalan [semak: uncertain words] [00:05:22–00:05:24] Yang bila customer jawab [00:05:24–00:05:24] Ulang balik [00:05:24–00:05:25] Respond [00:05:25–00:05:26] Create trust [00:05:26–00:05:27] USP [00:05:27–00:05:27] Media [00:05:27–00:05:28] Us lagi [semak: uncertain words] [00:05:28–00:05:30] Ulang mungkin 2 kali 3 kali [semak: number or amount] [00:05:30–00:05:32] Barulah masuk dekat [00:05:32–00:05:33] Step offer [00:05:33–00:05:34] Step ketiga ni [00:05:34–00:05:35] Tengok [00:05:35–00:05:36] Dia pun jawab [semak: uncertain words] [00:05:36–00:05:37] ABC ok [00:05:37–00:05:38] Tapi ada huruf yang terbalik [00:05:38–00:05:40] So kita nak respond [00:05:40–00:05:41] Dan bagi suggestion [00:05:41–00:05:42] Baik [00:05:42–00:05:44] Kami cadangkan boleh hantar anak [semak: uncertain words] [00:05:44–00:05:45] Join kelas percubaan minggu depan [00:05:45–00:05:47] 30 minit [semak: number or amount] [00:05:47–00:05:49] Untuk kami cek status kamera menulis anak [semak: uncertain words] [00:05:49–00:05:52] Paham hantar gambar offer sikit [semak: uncertain words] [00:05:52–00:05:53] Terus buat indirect closing [00:05:53–00:05:54] Oh nampak [semak: uncertain words] [00:05:54–00:05:57] Seni indirect closing ni sebenarnya kita nak pakai [00:05:57–00:05:58] Setiap masa kalau boleh [00:05:58–00:05:59] Dia macam [00:05:59–00:06:02] Kalau kita closing tu rasa macam manja-manja [00:06:02–00:06:04] Rasa macam sahaja-sahaja cubit-cubit sikit [00:06:04–00:06:06] Kita tanya apa tau [00:06:06–00:06:07] Nak fokus [00:06:08–00:06:10] Anak nak fokus bahasa Malaysia sahaja [00:06:10–00:06:11] Atau sekali English ya [semak: uncertain words] [00:06:11–00:06:12] Send [00:06:12–00:06:14] Saja nak buat upsell sikit [00:06:14–00:06:16] Dan ini adalah apa [00:06:16–00:06:18] Yes and yes question [semak: uncertain words] [00:06:18–00:06:19] Yes or yes [semak: uncertain words] [00:06:19–00:06:19] Sebab [00:06:19–00:06:22] Kalau BI pun jawapannya ya [semak: uncertain words] [00:06:22–00:06:23] Ambil vacation kita [semak: uncertain words] [00:06:23–00:06:24] Kalau English pun jawapannya ya [00:06:24–00:06:25] Kalau dia jawab dua-dua pun [00:06:25–00:06:26] Kita juga [00:06:26–00:06:27] Bukannya [00:06:27–00:06:28] Macam mana [00:06:28–00:06:28] Okay tak [semak: uncertain words] [00:06:28–00:06:29] Berminat tak [00:06:29–00:06:30] Kalau berminat tak [00:06:30–00:06:32] Dia ada ya atau tak [00:06:32–00:06:33] Kenapa nak bagi option tak [semak: uncertain words] [00:06:33–00:06:35] Ibarat macam kita bunuh diri kita sendiri [00:06:35–00:06:36] Soalan tu pun dah bunuh diri [00:06:36–00:06:38] So tanya soalan yang ya atau ya [00:06:38–00:06:40] So customer pun [semak: uncertain words] [00:06:40–00:06:41] Termakanlah dengan soalan kita [00:06:41–00:06:42] Sebab dia pun tak rasa benda ni [00:06:42–00:06:43] Terlampau [00:06:43–00:06:44] Memaksa [00:06:44–00:06:45] Hard sell tak [semak: uncertain words] [00:06:45–00:06:45] Dia dah kata [00:06:45–00:06:47] Oh, bahasa Malaysia dululah [semak: uncertain words] [00:06:47–00:06:48] Hmm, cek mat [semak: uncertain words] [00:06:48–00:06:50] Terus masuk dekat urgency phase [00:06:50–00:06:51] Okay, boleh [semak: uncertain words] [00:06:51–00:06:54] Saya sarankan hantar anak secepat mungkin [semak: uncertain words] [00:06:54–00:06:56] Takut dah terlambat nak betulkan [00:06:56–00:06:58] Sampai terpaksa masuk kelas pemulihan [00:06:58–00:07:00] Di sekolah rendah nanti [00:07:00–00:07:01] Teng, teng, teng, teng [00:07:02–00:07:03] Hantar kat situ [00:07:03–00:07:04] Kita jentik dia sikit [00:07:04–00:07:07] Ini dinamakan sebagai emotional urgency [semak: uncertain words] [00:07:07–00:07:09] Lepas tu, hantar USP [00:07:09–00:07:10] Boleh selitkan, tak ada masalah [00:07:10–00:07:11] USP apa semua ni boleh [00:07:11–00:07:12] Anytime pun boleh [semak: uncertain words] [00:07:12–00:07:14] Dan kita tengok pada gambar yang seterusnya [00:07:16–00:07:17] Yuran pendaftaran [00:07:17–00:07:18] Hanya RM50 [semak: uncertain words, number or amount] [00:07:18–00:07:19] Haa [semak: uncertain words] [00:07:19–00:07:20] Masuk terus [00:07:20–00:07:21] Boleh lock tempat [00:07:21–00:07:22] Untuk anak [00:07:23–00:07:23] Modul [00:07:23–00:07:24] Bla bla bla bla [semak: uncertain words] [00:07:24–00:07:25] Mebank [semak: uncertain words] [00:07:25–00:07:27] Baki yuran pula [00:07:27–00:07:28] Perlu dijelaskan [00:07:28–00:07:29] Sehari sebelum [00:07:29–00:07:29] Kelas pemula [semak: uncertain words] [00:07:30–00:07:32] Nak start minggu ni ke [00:07:32–00:07:32] Atau minggu depan [00:07:32–00:07:33] Kita boleh sambung kat situ [00:07:33–00:07:35] Dalam contoh ni [00:07:35–00:07:36] Mungkin dia kurang [00:07:36–00:07:36] Bagus sikit [00:07:36–00:07:38] Sepatutnya dekat hujung tu [00:07:38–00:07:38] Kena ada soalan [00:07:38–00:07:40] Prefer nak start terus [00:07:40–00:07:40] Minggu ni [00:07:40–00:07:41] Atau minggu depan [00:07:41–00:07:42] So kalau tanya soalan macam tu [00:07:42–00:07:43] Maksudnya itu adalah [00:07:43–00:07:46] yes and yes question sekali lagi [semak: uncertain words] [00:07:46–00:07:47] kadang-kadang tak sempat nak tanya [00:07:47–00:07:48] customer dah bayar [semak: uncertain words] [00:07:48–00:07:50] dalam kes ni example ni customer bayarlah [semak: uncertain words] [00:07:50–00:07:51] terima kasih blah blah blah [semak: uncertain words] [00:07:51–00:07:52] so nampak tak [00:07:52–00:07:54] itu adalah consultation style [semak: uncertain words] [00:07:54–00:07:55] saya ulang sekali lagi [00:07:55–00:07:56] saya dikat balik [00:07:56–00:07:58] consultation style ni [00:07:58–00:07:59] dia bermula dengan step satu [semak: uncertain words] [00:07:59–00:08:00] intro phase [00:08:00–00:08:02] yang mana kita perkenalkan diri kita [00:08:02–00:08:06] tapi connectkan dengan soalan [00:08:06–00:08:07] dan juga reason [00:08:07–00:08:09] sebab kita nak start conversation [00:08:09–00:08:10] lepas tu step yang kedua pula [00:08:10–00:08:11] element trust [00:08:11–00:08:13] kita nak ulang trust phase ni [00:08:13–00:08:14] Berkali-kali [00:08:14–00:08:15] Sampai kita rasa [00:08:15–00:08:17] Customer dah trust kita [semak: uncertain words] [00:08:17–00:08:18] Kalau barang kita murah sangat [00:08:18–00:08:19] Harga RM100-200 [semak: number or amount] [00:08:19–00:08:20] Mungkin sekali cukup lah [00:08:20–00:08:22] Tapi lagi mahal barang [00:08:22–00:08:23] Lagi banyak kali trust ni [00:08:23–00:08:24] Kita nak kena build up [00:08:24–00:08:25] Lepas rasa kita dah selesa [00:08:25–00:08:26] Dah sesuai [00:08:26–00:08:26] Boom [00:08:26–00:08:28] Masuk terus dekat offer [00:08:28–00:08:29] Terus sarankan [00:08:29–00:08:30] Cadangkan [00:08:30–00:08:31] Kita yang cadangkan [00:08:31–00:08:32] Saya cadangkan [00:08:32–00:08:34] Puan ambil package combo [00:08:34–00:08:34] 5 kotak [semak: number or amount] [00:08:34–00:08:35] Sebab [00:08:35–00:08:37] Masalah gaut Puan ni [00:08:37–00:08:38] Kalau dalam masa 3 bulan [semak: number or amount] [00:08:38–00:08:39] Boleh insyaAllah total cure [semak: uncertain words] [00:08:39–00:08:41] Contoh macam result ni [00:08:42–00:08:43] Biasa Puan prefer bayar [00:08:43–00:08:45] COD ke transport online biasanya. Boom [00:08:45–00:08:47] tarik terus. Bukan tanya berminat atau tak [semak: uncertain words] [00:08:47–00:08:49] So nampak? Indirect closing ni pun kena [semak: uncertain words] [00:08:49–00:08:51] guna berkali-kali. Lepas tu kalau [00:08:51–00:08:53] dia jawab macam mana-macam mana pun kita bagi [semak: uncertain words] [00:08:53–00:08:55] pula urgency phase. Kita bagi pula [00:08:55–00:08:56] emotional ataupun promotion agency [00:08:56–00:08:59] dan kita closingkan bergaya [00:08:59–00:09:01] closing dengan bergaya [semak: uncertain words] [00:09:01–00:09:03] dengan emotional urgency tadi tu [00:09:03–00:09:05] boleh bagi sekali terus. Indirect closing [00:09:05–00:09:07] sekali lagi pun boleh juga. Ataupun hard sell terus [00:09:07–00:09:08] Boleh saya [00:09:08–00:09:11] shipping barang terus esok. Boleh sampai [00:09:11–00:09:13] hari Sabtu ni. Paling cepat [00:09:13–00:09:14] Contohnya [00:09:14–00:09:16] Dan saya sahaja nak ulang sekali lagi [semak: uncertain words] [00:09:16–00:09:17] Ni gambar ni tengok [semak: uncertain words] [00:09:17–00:09:19] Dua jenis urgency yang kita boleh gunakan [00:09:19–00:09:21] Sebab bila barang dastat mahal ni [semak: uncertain words] [00:09:21–00:09:23] Kita boleh connectkan dengan promotional urgency [00:09:23–00:09:24] Ataupun emotional urgency [00:09:25–00:09:28] Dan kenapa urgency ni sangat-sangat penting [00:09:28–00:09:29] Sebab kadang-kadang customer tak membeli [00:09:29–00:09:31] Bukan sebab takde duit, takde masa, takde keperluan [00:09:31–00:09:35] Tapi kita yang gagal nak create sense of urgency [semak: uncertain words] [00:09:35–00:09:36] Ada dua benda [00:09:36–00:09:38] No money, no time, no need, no urgency, no trust [00:09:38–00:09:40] Urgency dengan trust ni benda yang real [00:09:40–00:09:42] So trust kita dah soft tadi [00:09:42–00:09:43] Dengan kita build up trust [00:09:43–00:09:45] Tapi ini pula emotional urgency [semak: uncertain words] [00:09:45–00:09:47] Ataupun promotional urgency [00:09:47–00:09:48] Contoh tengok macam ni [00:09:48–00:09:49] Promotional urgency [00:09:49–00:09:50] Tuan boleh buat payment hari ni ya [00:09:50–00:09:52] Puan tu [semak: uncertain words] [00:09:52–00:09:52] Sorry [semak: uncertain words] [00:09:52–00:09:53] Salah pula tempoh [00:09:53–00:09:55] Tuan boleh buat payment hari ni ya [00:09:55–00:09:56] Saya lot siap-siap [00:09:56–00:09:57] Diskom 20 ringgit ni [semak: uncertain words, number or amount] [00:09:57–00:09:58] Untuk tanda kiblat rumah tuan [00:09:59–00:10:00] Kiblat rumah tuan [00:10:00–00:10:01] Itu promo [00:10:01–00:10:03] Tapi kalau kita emotional [00:10:03–00:10:06] Kami sarankan book slot sebab mungkin [semak: uncertain words] [00:10:06–00:10:07] Takut arah kiblat selama ni [00:10:07–00:10:08] Ada lari lebih 5 darjah [semak: number or amount] [00:10:08–00:10:11] Ada kemungkinan tak sah solat [00:10:11–00:10:12] Ada kemungkinan [00:10:12–00:10:13] Tak ada kata tak sah [semak: uncertain words] [00:10:13–00:10:14] Tapi ada kemungkinan [00:10:14–00:10:16] So kita wujudkan emosi [00:10:16–00:10:18] So emosi ni dia tak ada limit tau guna [semak: uncertain words] [00:10:18–00:10:19] Tapi jangan over sangat [00:10:19–00:10:22] Saya takut 5 tahun selama ni solat tak sah [semak: number or amount] [00:10:22–00:10:24] Patutlah selama ni rezeki tuan sempit [semak: uncertain words] [00:10:24–00:10:26] Mampus kau kena block terus dengan customer [semak: uncertain words] [00:10:26–00:10:28] So janganlah guna yang terlampau emosi sangat [00:10:28–00:10:30] Emosi tu kalau 10 simpan sikit [semak: uncertain words, number or amount] [00:10:30–00:10:35] Kita bagi dalam 6.5 per 10 je level kepekatan emosi tu [semak: number or amount] [00:10:35–00:10:38] Dia kena santai tapi sampai [00:10:38–00:10:39] Dan last sekali guys [00:10:39–00:10:42] people buy emotionally, justify [semak: uncertain words] [00:10:42–00:10:44] logically. Pastikan, kalau awak nak [00:10:44–00:10:46] closing secara consultation ni [00:10:46–00:10:47] kita kena buat orang lebih [semak: uncertain words] [00:10:47–00:10:49] beremosi sebenarnya. Sebab kerana [00:10:49–00:10:51] logik ni dia tak logik sangat. Barang tu memang [00:10:51–00:10:53] harga seribu. Mahal kot. Tapi kalau [00:10:53–00:10:55] dia beremosi, dia rasa dia memang [00:10:55–00:10:58] perlukan, kita highlightkan pula solution kita [00:10:58–00:10:59] ni boleh buat dia dapat benefit ni, benefit [00:10:59–00:11:01] tu, benefit ni. Boleh elak dia [00:11:01–00:11:03] masuk hospital, boleh elak dia nak kena [00:11:03–00:11:05] bla bla bla. So, benda ni memang [00:11:05–00:11:07] sangat-sangat function. So, itu untuk [00:11:07–00:11:09] video step [00:11:09–00:11:11] nombor 2 iaitu closing [semak: uncertain words, number or amount] [00:11:11–00:11:13] style consultation. So [semak: uncertain words] [00:11:13–00:11:15] jumpa dalam video seterusnya. Zaz. [semak: uncertain words]