Consultion Part 1
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f94f
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.000 – 00:00:01.980] Closing Style Consult

[00:00:02.980 – 00:00:04.060] Consultation Closing

[00:00:04.060 – 00:00:06.160] So saya nak ajak, macam mana untuk anda

[00:00:06.160 – 00:00:07.720] yang barang mahal harga

[00:00:07.720 – 00:00:09.960] RM100. Kita patah balik

[00:00:09.960 – 00:00:11.740] dekat graph tadi. Perasan tak

[00:00:11.740 – 00:00:13.580] saya dah explain kita ada style pertama

[00:00:13.580 – 00:00:15.880] direct, style kedua consult, style

[00:00:15.880 – 00:00:17.820] ketiga hybrid. Video ni

[00:00:17.820 – 00:00:20.060] ditujukan kepada anda yang bagian tengah-tengah

[00:00:20.060 – 00:00:21.960] nombor dua ni. Style Consultation

[00:00:21.960 – 00:00:24.120] Nak kata mahal ribu pun tidak

[00:00:24.120 – 00:00:25.880] Nak kata murah level

[00:00:25.880 – 00:00:27.920] belah-belah ringgit, puluh ringgit pun tidak sangat

[00:00:27.920 – 00:00:29.840] dia di tengah-tengah eh. So style

[00:00:29.840 – 00:00:31.500] consultation ni yang saya nak explain

[00:00:31.500 – 00:00:33.900] dalam video kali ni. Let's go on.

[00:00:34.600 – 00:00:35.660] Okay. So, kalau kita tengok

[00:00:35.660 – 00:00:37.800] atas sekali, kita ada intro dengan ask problem.

[00:00:37.960 – 00:00:38.840] Ni dekat intro phase.

[00:00:39.560 – 00:00:41.680] Intro, ask problem dan give reason.

[00:00:41.860 – 00:00:43.560] Dan benda ni optional dekat part

[00:00:43.560 – 00:00:44.860] give reason lah. Kita tengok

[00:00:45.700 – 00:00:46.860] application dia macam mana.

[00:00:47.560 – 00:00:49.520] Step no. 2 pun adalah response

[00:00:49.520 – 00:00:51.780] plus create trust. Dan kena

[00:00:51.780 – 00:00:53.240] ada USP, unit selling point.

[00:00:53.600 – 00:00:55.700] Ada media, foto, video dan maximum

[00:00:55.700 – 00:00:57.560] gambar ni seketul 2 je. Dan tanya

[00:00:57.560 – 00:00:59.300] soalan bagi reason. Dan benda ni optional.

[00:00:59.840 – 00:01:01.160] Lepas tu, step yang ketiga pula.

[00:01:01.320 – 00:01:05.260] Bilakan sebenar respon, kita reply pula dengan respon dan give suggestion.

[00:01:05.660 – 00:01:06.780] Terus bagi cadangan.

[00:01:07.060 – 00:01:10.000] Kita bagi offer, foto dan buat indirect closing.

[00:01:10.500 – 00:01:13.220] Dan step yang keempat, penambahan ada urgency phase.

[00:01:13.560 – 00:01:16.900] Sebab apa? Sebab biasa barang mahal ni nak kena create agency lebih sikit boleh dibayar.

[00:01:17.200 – 00:01:21.780] So, kita boleh buat emotional formal, emotional urgency ataupun promotional urgency.

[00:01:22.360 – 00:01:24.860] Dan kita boleh buat direct CTA call to action lah.

[00:01:24.940 – 00:01:25.540] Ini dah hard sell.

[00:01:25.540 – 00:01:27.520] Dan kalau perasan kat sini eh

[00:01:27.520 – 00:01:28.440] Saya recap balik

[00:01:28.440 – 00:01:30.700] Beza consultation dengan direct

[00:01:30.700 – 00:01:32.120] Beza paling besar

[00:01:32.120 – 00:01:33.840] Kalau saya tengok dekat sini

[00:01:33.840 – 00:01:34.120] Tengok

[00:01:34.120 – 00:01:34.860] Yang ni adalah

[00:01:34.860 – 00:01:36.280] 3 step tadi tu

[00:01:37.540 – 00:01:39.000] Dekat intro tu

[00:01:39.000 – 00:01:41.280] Dia terus masuk dekat harga

[00:01:41.280 – 00:01:43.600] Ini untuk barang yang murah

[00:01:43.600 – 00:01:44.060] Bawah RM50

[00:01:44.060 – 00:01:45.140] Terus masuk harga

[00:01:45.140 – 00:01:47.260] Tapi beza pula dengan consultation

[00:01:47.260 – 00:01:48.840] Dia tak ada part offer tau

[00:01:48.840 – 00:01:50.120] Dekat bawah intro ada offer kan

[00:01:50.120 – 00:01:50.500] Dia tak ada

[00:01:50.500 – 00:01:51.440] Kalau tengok balik kat sini

[00:01:52.260 – 00:01:54.000] Dia dekat intro

[00:01:54.000 – 00:01:56.320] dan terus ask

[00:01:56.320 – 00:01:58.500] problem. Nampak? Dia bukannya

[00:01:58.500 – 00:02:00.620] campak harga terus. Harga

[00:02:00.620 – 00:02:02.460] terus RM1,000 ke

[00:02:02.460 – 00:02:04.100] harga terus RM500. Tak ada.

[00:02:04.660 – 00:02:06.340] Dia kena tanya soalan. Sebab

[00:02:06.340 – 00:02:08.500] ini kan consultation. Macam style doktor.

[00:02:09.100 – 00:02:10.400] So, kat situ beza dah.

[00:02:10.600 – 00:02:12.280] Yang paling atas. Yang lain pun ada

[00:02:12.280 – 00:02:14.240] beza sikit-sikit lah. So, jom kita

[00:02:14.240 – 00:02:15.660] go through example

[00:02:15.660 – 00:02:18.340] untuk style consult. Contoh

[00:02:18.340 – 00:02:20.040] macam ni. Step 1.

[00:02:21.240 – 00:02:22.540] Pre-text customer

[00:02:23.280 – 00:02:24.860] Berminat Private Tutor

[00:02:24.860 – 00:02:26.880] Anak. Kita pun reply

[00:02:26.880 – 00:02:28.520] Salam saya Syah dari

[00:02:28.520 – 00:02:30.540] HQ Private Tutor.my. Kalau perasan

[00:02:30.540 – 00:02:32.180] Sekarang ni intro kita sama je

[00:02:32.180 – 00:02:34.260] Awak boleh tu tiru sebijik macam ni. Tak ada masalah

[00:02:34.260 – 00:02:36.000] Lepas tu dia tanya tu

[00:02:36.000 – 00:02:37.600] Ask problem plus give reason

[00:02:37.600 – 00:02:40.240] Anak ada masalah membaca

[00:02:40.240 – 00:02:42.100] Atau mengira ya? Sebab

[00:02:42.100 – 00:02:44.140] Kami ada modul berbeza ikut

[00:02:44.140 – 00:02:46.240] Situasi anak. Perasan tak?

[00:02:46.740 – 00:02:47.620] Dia tanya apa tu?

[00:02:48.220 – 00:02:49.520] Anak ada masalah membaca ke mengira?

[00:02:50.220 – 00:02:51.740] Sebab. Dia bagi reason eh

[00:02:51.740 – 00:02:53.540] Kami ada mode berbeza

[00:02:53.540 – 00:02:54.780] Ikut masalah anak

[00:02:55.960 – 00:02:57.700] Dan reason ni sebenarnya

[00:02:57.700 – 00:02:58.740] Optional

[00:02:58.740 – 00:03:00.660] Tapi kalau awak dapat letak reason

[00:03:00.660 – 00:03:02.500] Dia akan jadi strong gila sebenarnya

[00:03:02.500 – 00:03:04.700] Ask problem plus give reason

[00:03:04.700 – 00:03:06.720] Dan apa yang customer akan respond

[00:03:06.720 – 00:03:07.860] Sebab ini barang mahal

[00:03:07.860 – 00:03:08.660] Harga ratus ratus

[00:03:08.660 – 00:03:09.400] Customer akan cakap

[00:03:09.400 – 00:03:11.380] Oh anak saya ada masalah membaca

[00:03:11.380 – 00:03:13.120] Nak mengeja tu pun slow sangat

[00:03:13.120 – 00:03:13.480] Nampak

[00:03:13.480 – 00:03:15.580] So that's why kita nak wujudkan

[00:03:15.580 – 00:03:17.540] Macam rasa excited untuk dia reply

[00:03:17.540 – 00:03:19.060] Kita wujudkan problem

[00:03:19.060 – 00:03:20.500] Dan bagi reason pula tu

[00:03:20.500 – 00:03:23.160] Ada pernah rasa keba-kebas kaki tak?

[00:03:23.380 – 00:03:25.300] Sebab ni antara simptom awal penyakit gout

[00:03:25.300 – 00:03:26.400] Contohnya, sen

[00:03:26.400 – 00:03:28.000] So, eh betul juga kan?

[00:03:28.120 – 00:03:28.800] Ada, ada, betul

[00:03:28.800 – 00:03:29.580] Saya, itu

[00:03:29.580 – 00:03:31.860] So, mungkin package game ni package mahal

[00:03:31.860 – 00:03:32.980] Jadi that's why

[00:03:32.980 – 00:03:35.420] Teknik intro yang kita pakai ni sangat-sangat beza

[00:03:35.420 – 00:03:37.160] Saya kena pause lama sikit kat sini

[00:03:37.160 – 00:03:38.880] So, lepas customer dah respon

[00:03:38.880 – 00:03:40.120] Kita masuk dekat step 2

[00:03:40.120 – 00:03:41.440] Trust face

[00:03:41.440 – 00:03:42.560] Tengok pula kat sini

[00:03:42.560 – 00:03:43.880] I see

[00:03:43.880 – 00:03:45.440] Kalau masa dalam membaca

[00:03:45.440 – 00:03:47.400] Sangat sesuai modul visual learning

[00:03:47.400 – 00:03:48.760] Kelas minggu sekali je

[00:03:48.760 – 00:03:49.720] Selama 45 minit

[00:03:49.720 – 00:03:50.800] Kurang 2 bulan

[00:03:50.800 – 00:03:52.300] Dah boleh baca dengan lancar

[00:03:52.300 – 00:03:53.120] InsyaAllah

[00:03:53.120 – 00:03:53.820] Nampak?

[00:03:54.060 – 00:03:54.700] Respon

[00:03:54.700 – 00:03:56.140] Plus create trust

[00:03:56.140 – 00:03:57.720] Kita kena respon

[00:03:57.720 – 00:03:59.980] Dan wujudkan trust terus pada customer

[00:03:59.980 – 00:04:01.120] Respon ni

[00:04:01.120 – 00:04:02.040] Kalau buat pendek

[00:04:02.040 – 00:04:02.980] Oh ok faham

[00:04:02.980 – 00:04:03.980] Dia biasa tau

[00:04:03.980 – 00:04:05.160] Tapi luar biasa adalah

[00:04:05.160 – 00:04:06.240] Oh ya ke

[00:04:06.240 – 00:04:07.520] Biasalah tu budak-budak

[00:04:07.520 – 00:04:08.300] Kadang-kadang kan ini

[00:04:08.300 – 00:04:08.940] Takpe puan

[00:04:08.940 – 00:04:10.320] Dia kena ada macam

[00:04:11.000 – 00:04:11.640] Empathy

[00:04:11.640 – 00:04:12.740] Atau simpati sikit

[00:04:12.740 – 00:04:14.200] Dan kita boleh campak sekali

[00:04:14.200 – 00:04:14.900] Dengan elemen trust

[00:04:14.900 – 00:04:16.460] Kita selit kan tengok

[00:04:16.460 – 00:04:17.700] Kelas kita 10 minit je

[00:04:18.380 – 00:04:19.480] Masukkan USP

[00:04:19.480 – 00:04:20.480] Kami ada lebih

[00:04:20.480 – 00:04:21.480] Seribu datuk pelajar

[00:04:21.480 – 00:04:22.040] Blah-blah-blah

[00:04:22.040 – 00:04:23.300] Walaupun customer tak tanya

[00:04:23.300 – 00:04:24.400] Saya tak tanya pun

[00:04:24.400 – 00:04:25.340] Tapi kita explain

[00:04:25.340 – 00:04:25.900] Sebab kita tahu

[00:04:25.900 – 00:04:27.660] Nak membeli barang mahal ni

[00:04:27.660 – 00:04:28.460] Perlukan trust

[00:04:28.460 – 00:04:29.380] That's why dekat sini

[00:04:29.380 – 00:04:30.800] Kita dah start build up trust

[00:04:30.800 – 00:04:32.440] Hantar gambar seketul dua

[00:04:32.440 – 00:04:33.840] Lepas tu tanya pula

[00:04:33.840 – 00:04:35.300] Ask problem

[00:04:35.300 – 00:04:37.040] Plus give reason

[00:04:37.040 – 00:04:37.960] Tanya lagi

[00:04:37.960 – 00:04:38.360] Ulang lagi

[00:04:38.360 – 00:04:38.740] Kenapa?

[00:04:39.040 – 00:04:41.600] Sebab kita tak nak matikan perbualan

[00:04:41.600 – 00:04:43.200] Borak ni sebenarnya

[00:04:43.200 – 00:04:44.120] Trust phase ni

[00:04:44.120 – 00:04:45.500] Bukannya sekali dua tau

[00:04:45.500 – 00:04:47.020] Dia diulang tiga empat kali

[00:04:47.020 – 00:04:47.900] Kita borak-borak

[00:04:47.900 – 00:04:48.440] Borak-borak

[00:04:48.440 – 00:04:48.960] Borak-borak

[00:04:48.960 – 00:04:50.880] kadang-kadang baru masuk offer

[00:04:50.880 – 00:04:53.060] sebab lagi lama awak boleh

[00:04:53.060 – 00:04:54.500] ulang trust phase ni

[00:04:54.500 – 00:04:57.060] lagi trusted awak punya

[00:04:57.060 – 00:04:58.740] report, awak dah build trust tu

[00:04:58.740 – 00:05:00.820] so contoh kita tanya, anak ada masalah

[00:05:00.820 – 00:05:02.880] tulisannya terbalik tak? kalau huruf A to Z

[00:05:02.880 – 00:05:04.720] boleh tulis tak? so kita tengok customer

[00:05:04.720 – 00:05:06.680] respond apa, so customer pun respond

[00:05:06.680 – 00:05:08.840] ABC ok, tapi ada huruf

[00:05:08.840 – 00:05:10.820] terbalik, ini contoh kalau kita

[00:05:10.820 – 00:05:12.720] terus masuk dekat offer, which is

[00:05:12.720 – 00:05:14.960] optional sebenarnya, katakanlah awak rasa

[00:05:14.960 – 00:05:16.920] kalau terus masuk dekat offer

[00:05:16.920 – 00:05:18.440] harga ni terlampau laju

[00:05:18.440 – 00:05:21.320] Awak mungkin boleh ulang trust phase ni 2 kali

[00:05:21.320 – 00:05:22.540] Design soalan

[00:05:22.540 – 00:05:24.300] Yang bila customer jawab

[00:05:24.300 – 00:05:24.980] Ulang balik

[00:05:24.980 – 00:05:25.540] Respond

[00:05:25.540 – 00:05:26.180] Create trust

[00:05:26.180 – 00:05:27.160] USP

[00:05:27.160 – 00:05:27.900] Media

[00:05:27.900 – 00:05:28.640] Us lagi

[00:05:28.640 – 00:05:30.540] Ulang mungkin 2 kali 3 kali

[00:05:30.540 – 00:05:32.380] Barulah masuk dekat

[00:05:32.380 – 00:05:33.500] Step offer

[00:05:33.500 – 00:05:34.540] Step ketiga ni

[00:05:34.540 – 00:05:35.000] Tengok

[00:05:35.000 – 00:05:36.320] Dia pun jawab

[00:05:36.320 – 00:05:37.140] ABC ok

[00:05:37.140 – 00:05:38.660] Tapi ada huruf yang terbalik

[00:05:38.660 – 00:05:40.660] So kita nak respond

[00:05:40.660 – 00:05:41.440] Dan bagi suggestion

[00:05:41.440 – 00:05:42.420] Baik

[00:05:42.420 – 00:05:44.200] Kami cadangkan boleh hantar anak

[00:05:44.200 – 00:05:45.880] Join kelas percubaan minggu depan

[00:05:45.880 – 00:05:47.020] 30 minit

[00:05:47.020 – 00:05:49.640] Untuk kami cek status kamera menulis anak

[00:05:49.640 – 00:05:52.000] Paham hantar gambar offer sikit

[00:05:52.000 – 00:05:53.840] Terus buat indirect closing

[00:05:53.840 – 00:05:54.560] Oh nampak

[00:05:54.560 – 00:05:57.340] Seni indirect closing ni sebenarnya kita nak pakai

[00:05:57.340 – 00:05:58.880] Setiap masa kalau boleh

[00:05:58.880 – 00:05:59.560] Dia macam

[00:05:59.560 – 00:06:02.680] Kalau kita closing tu rasa macam manja-manja

[00:06:02.680 – 00:06:04.860] Rasa macam sahaja-sahaja cubit-cubit sikit

[00:06:04.860 – 00:06:06.460] Kita tanya apa tau

[00:06:06.460 – 00:06:07.700] Nak fokus

[00:06:08.600 – 00:06:10.780] Anak nak fokus bahasa Malaysia sahaja

[00:06:10.780 – 00:06:11.880] Atau sekali English ya

[00:06:11.880 – 00:06:12.700] Send

[00:06:12.700 – 00:06:14.780] Saja nak buat upsell sikit

[00:06:14.780 – 00:06:16.040] Dan ini adalah apa

[00:06:16.040 – 00:06:18.260] Yes and yes question

[00:06:18.260 – 00:06:19.680] Yes or yes

[00:06:19.680 – 00:06:19.980] Sebab

[00:06:19.980 – 00:06:22.200] Kalau BI pun jawapannya ya

[00:06:22.200 – 00:06:23.100] Ambil vacation kita

[00:06:23.100 – 00:06:24.840] Kalau English pun jawapannya ya

[00:06:24.840 – 00:06:25.980] Kalau dia jawab dua-dua pun

[00:06:25.980 – 00:06:26.680] Kita juga

[00:06:26.680 – 00:06:27.120] Bukannya

[00:06:27.120 – 00:06:28.020] Macam mana

[00:06:28.020 – 00:06:28.580] Okay tak

[00:06:28.580 – 00:06:29.520] Berminat tak

[00:06:29.520 – 00:06:30.860] Kalau berminat tak

[00:06:30.860 – 00:06:32.100] Dia ada ya atau tak

[00:06:32.100 – 00:06:33.440] Kenapa nak bagi option tak

[00:06:33.440 – 00:06:35.060] Ibarat macam kita bunuh diri kita sendiri

[00:06:35.060 – 00:06:36.480] Soalan tu pun dah bunuh diri

[00:06:36.480 – 00:06:38.600] So tanya soalan yang ya atau ya

[00:06:38.600 – 00:06:40.160] So customer pun

[00:06:40.160 – 00:06:41.720] Termakanlah dengan soalan kita

[00:06:41.720 – 00:06:42.920] Sebab dia pun tak rasa benda ni

[00:06:42.920 – 00:06:43.780] Terlampau

[00:06:43.780 – 00:06:44.580] Memaksa

[00:06:44.580 – 00:06:45.160] Hard sell tak

[00:06:45.160 – 00:06:45.580] Dia dah kata

[00:06:45.580 – 00:06:47.260] Oh, bahasa Malaysia dululah

[00:06:47.260 – 00:06:48.480] Hmm, cek mat

[00:06:48.480 – 00:06:50.380] Terus masuk dekat urgency phase

[00:06:50.380 – 00:06:51.880] Okay, boleh

[00:06:51.880 – 00:06:54.580] Saya sarankan hantar anak secepat mungkin

[00:06:54.580 – 00:06:56.600] Takut dah terlambat nak betulkan

[00:06:56.600 – 00:06:58.640] Sampai terpaksa masuk kelas pemulihan

[00:06:58.640 – 00:07:00.100] Di sekolah rendah nanti

[00:07:00.100 – 00:07:01.520] Teng, teng, teng, teng

[00:07:02.140 – 00:07:03.020] Hantar kat situ

[00:07:03.020 – 00:07:04.500] Kita jentik dia sikit

[00:07:04.500 – 00:07:07.440] Ini dinamakan sebagai emotional urgency

[00:07:07.440 – 00:07:09.160] Lepas tu, hantar USP

[00:07:09.160 – 00:07:10.500] Boleh selitkan, tak ada masalah

[00:07:10.500 – 00:07:11.700] USP apa semua ni boleh

[00:07:11.700 – 00:07:12.500] Anytime pun boleh

[00:07:12.500 – 00:07:14.820] Dan kita tengok pada gambar yang seterusnya

[00:07:16.720 – 00:07:17.840] Yuran pendaftaran

[00:07:17.840 – 00:07:18.600] Hanya RM50

[00:07:18.600 – 00:07:19.560] Haa

[00:07:19.560 – 00:07:20.140] Masuk terus

[00:07:20.140 – 00:07:21.960] Boleh lock tempat

[00:07:21.960 – 00:07:22.580] Untuk anak

[00:07:23.380 – 00:07:23.940] Modul

[00:07:23.940 – 00:07:24.960] Bla bla bla bla

[00:07:24.960 – 00:07:25.540] Mebank

[00:07:25.540 – 00:07:27.300] Baki yuran pula

[00:07:27.300 – 00:07:28.400] Perlu dijelaskan

[00:07:28.400 – 00:07:29.080] Sehari sebelum

[00:07:29.080 – 00:07:29.680] Kelas pemula

[00:07:30.620 – 00:07:32.080] Nak start minggu ni ke

[00:07:32.080 – 00:07:32.840] Atau minggu depan

[00:07:32.840 – 00:07:33.860] Kita boleh sambung kat situ

[00:07:33.860 – 00:07:35.420] Dalam contoh ni

[00:07:35.420 – 00:07:36.040] Mungkin dia kurang

[00:07:36.040 – 00:07:36.580] Bagus sikit

[00:07:36.580 – 00:07:38.160] Sepatutnya dekat hujung tu

[00:07:38.160 – 00:07:38.880] Kena ada soalan

[00:07:38.880 – 00:07:40.060] Prefer nak start terus

[00:07:40.060 – 00:07:40.520] Minggu ni

[00:07:40.520 – 00:07:41.280] Atau minggu depan

[00:07:41.280 – 00:07:42.940] So kalau tanya soalan macam tu

[00:07:42.940 – 00:07:43.760] Maksudnya itu adalah

[00:07:43.760 – 00:07:46.100] yes and yes question sekali lagi

[00:07:46.100 – 00:07:47.780] kadang-kadang tak sempat nak tanya

[00:07:47.780 – 00:07:48.420] customer dah bayar

[00:07:48.420 – 00:07:50.140] dalam kes ni example ni customer bayarlah

[00:07:50.140 – 00:07:51.660] terima kasih blah blah blah

[00:07:51.660 – 00:07:52.640] so nampak tak

[00:07:52.640 – 00:07:54.940] itu adalah consultation style

[00:07:54.940 – 00:07:55.940] saya ulang sekali lagi

[00:07:55.940 – 00:07:56.760] saya dikat balik

[00:07:56.760 – 00:07:58.240] consultation style ni

[00:07:58.240 – 00:07:59.680] dia bermula dengan step satu

[00:07:59.680 – 00:08:00.480] intro phase

[00:08:00.480 – 00:08:02.540] yang mana kita perkenalkan diri kita

[00:08:02.540 – 00:08:06.080] tapi connectkan dengan soalan

[00:08:06.080 – 00:08:07.360] dan juga reason

[00:08:07.360 – 00:08:09.060] sebab kita nak start conversation

[00:08:09.060 – 00:08:10.900] lepas tu step yang kedua pula

[00:08:10.900 – 00:08:11.660] element trust

[00:08:11.660 – 00:08:13.480] kita nak ulang trust phase ni

[00:08:13.480 – 00:08:14.760] Berkali-kali

[00:08:14.760 – 00:08:15.880] Sampai kita rasa

[00:08:15.880 – 00:08:17.060] Customer dah trust kita

[00:08:17.060 – 00:08:18.660] Kalau barang kita murah sangat

[00:08:18.660 – 00:08:19.500] Harga RM100-200

[00:08:19.500 – 00:08:20.520] Mungkin sekali cukup lah

[00:08:20.520 – 00:08:22.100] Tapi lagi mahal barang

[00:08:22.100 – 00:08:23.540] Lagi banyak kali trust ni

[00:08:23.540 – 00:08:24.400] Kita nak kena build up

[00:08:24.400 – 00:08:25.900] Lepas rasa kita dah selesa

[00:08:25.900 – 00:08:26.520] Dah sesuai

[00:08:26.520 – 00:08:26.940] Boom

[00:08:26.940 – 00:08:28.160] Masuk terus dekat offer

[00:08:28.160 – 00:08:29.600] Terus sarankan

[00:08:29.600 – 00:08:30.260] Cadangkan

[00:08:30.260 – 00:08:31.400] Kita yang cadangkan

[00:08:31.400 – 00:08:32.640] Saya cadangkan

[00:08:32.640 – 00:08:34.180] Puan ambil package combo

[00:08:34.180 – 00:08:34.920] 5 kotak

[00:08:34.920 – 00:08:35.960] Sebab

[00:08:35.960 – 00:08:37.300] Masalah gaut Puan ni

[00:08:37.300 – 00:08:38.600] Kalau dalam masa 3 bulan

[00:08:38.600 – 00:08:39.800] Boleh insyaAllah total cure

[00:08:39.800 – 00:08:41.240] Contoh macam result ni

[00:08:42.020 – 00:08:43.400] Biasa Puan prefer bayar

[00:08:43.400 – 00:08:45.500] COD ke transport online biasanya. Boom

[00:08:45.500 – 00:08:47.440] tarik terus. Bukan tanya berminat atau tak

[00:08:47.440 – 00:08:49.440] So nampak? Indirect closing ni pun kena

[00:08:49.440 – 00:08:51.360] guna berkali-kali. Lepas tu kalau

[00:08:51.360 – 00:08:53.620] dia jawab macam mana-macam mana pun kita bagi

[00:08:53.620 – 00:08:55.500] pula urgency phase. Kita bagi pula

[00:08:55.500 – 00:08:56.960] emotional ataupun promotion agency

[00:08:56.960 – 00:08:59.540] dan kita closingkan bergaya

[00:08:59.540 – 00:09:01.040] closing dengan bergaya

[00:09:01.040 – 00:09:03.480] dengan emotional urgency tadi tu

[00:09:03.480 – 00:09:05.300] boleh bagi sekali terus. Indirect closing

[00:09:05.300 – 00:09:07.460] sekali lagi pun boleh juga. Ataupun hard sell terus

[00:09:07.460 – 00:09:08.820] Boleh saya

[00:09:08.820 – 00:09:11.540] shipping barang terus esok. Boleh sampai

[00:09:11.540 – 00:09:13.140] hari Sabtu ni. Paling cepat

[00:09:13.140 – 00:09:14.000] Contohnya

[00:09:14.000 – 00:09:16.260] Dan saya sahaja nak ulang sekali lagi

[00:09:16.260 – 00:09:17.260] Ni gambar ni tengok

[00:09:17.260 – 00:09:19.660] Dua jenis urgency yang kita boleh gunakan

[00:09:19.660 – 00:09:21.140] Sebab bila barang dastat mahal ni

[00:09:21.140 – 00:09:23.220] Kita boleh connectkan dengan promotional urgency

[00:09:23.220 – 00:09:24.820] Ataupun emotional urgency

[00:09:25.880 – 00:09:28.140] Dan kenapa urgency ni sangat-sangat penting

[00:09:28.140 – 00:09:29.620] Sebab kadang-kadang customer tak membeli

[00:09:29.620 – 00:09:31.900] Bukan sebab takde duit, takde masa, takde keperluan

[00:09:31.900 – 00:09:35.500] Tapi kita yang gagal nak create sense of urgency

[00:09:35.500 – 00:09:36.540] Ada dua benda

[00:09:36.540 – 00:09:38.860] No money, no time, no need, no urgency, no trust

[00:09:38.860 – 00:09:40.760] Urgency dengan trust ni benda yang real

[00:09:40.760 – 00:09:42.040] So trust kita dah soft tadi

[00:09:42.040 – 00:09:43.240] Dengan kita build up trust

[00:09:43.240 – 00:09:45.660] Tapi ini pula emotional urgency

[00:09:45.660 – 00:09:47.340] Ataupun promotional urgency

[00:09:47.340 – 00:09:48.260] Contoh tengok macam ni

[00:09:48.260 – 00:09:49.060] Promotional urgency

[00:09:49.060 – 00:09:50.940] Tuan boleh buat payment hari ni ya

[00:09:50.940 – 00:09:52.000] Puan tu

[00:09:52.000 – 00:09:52.320] Sorry

[00:09:52.320 – 00:09:53.560] Salah pula tempoh

[00:09:53.560 – 00:09:55.400] Tuan boleh buat payment hari ni ya

[00:09:55.400 – 00:09:56.480] Saya lot siap-siap

[00:09:56.480 – 00:09:57.260] Diskom 20 ringgit ni

[00:09:57.260 – 00:09:58.860] Untuk tanda kiblat rumah tuan

[00:09:59.480 – 00:10:00.460] Kiblat rumah tuan

[00:10:00.460 – 00:10:01.920] Itu promo

[00:10:01.920 – 00:10:03.460] Tapi kalau kita emotional

[00:10:03.460 – 00:10:06.020] Kami sarankan book slot sebab mungkin

[00:10:06.020 – 00:10:07.540] Takut arah kiblat selama ni

[00:10:07.540 – 00:10:08.880] Ada lari lebih 5 darjah

[00:10:08.880 – 00:10:11.240] Ada kemungkinan tak sah solat

[00:10:11.240 – 00:10:12.580] Ada kemungkinan

[00:10:12.580 – 00:10:13.500] Tak ada kata tak sah

[00:10:13.500 – 00:10:14.620] Tapi ada kemungkinan

[00:10:14.620 – 00:10:16.520] So kita wujudkan emosi

[00:10:16.520 – 00:10:18.660] So emosi ni dia tak ada limit tau guna

[00:10:18.660 – 00:10:19.700] Tapi jangan over sangat

[00:10:19.700 – 00:10:22.280] Saya takut 5 tahun selama ni solat tak sah

[00:10:22.280 – 00:10:24.160] Patutlah selama ni rezeki tuan sempit

[00:10:24.160 – 00:10:26.200] Mampus kau kena block terus dengan customer

[00:10:26.200 – 00:10:28.520] So janganlah guna yang terlampau emosi sangat

[00:10:28.520 – 00:10:30.760] Emosi tu kalau 10 simpan sikit

[00:10:30.760 – 00:10:35.900] Kita bagi dalam 6.5 per 10 je level kepekatan emosi tu

[00:10:35.900 – 00:10:38.160] Dia kena santai tapi sampai

[00:10:38.160 – 00:10:39.660] Dan last sekali guys

[00:10:39.660 – 00:10:42.060] people buy emotionally, justify

[00:10:42.060 – 00:10:44.200] logically. Pastikan, kalau awak nak

[00:10:44.200 – 00:10:46.320] closing secara consultation ni

[00:10:46.320 – 00:10:47.900] kita kena buat orang lebih

[00:10:47.900 – 00:10:49.700] beremosi sebenarnya. Sebab kerana

[00:10:49.700 – 00:10:51.980] logik ni dia tak logik sangat. Barang tu memang

[00:10:51.980 – 00:10:53.840] harga seribu. Mahal kot. Tapi kalau

[00:10:53.840 – 00:10:55.740] dia beremosi, dia rasa dia memang

[00:10:55.740 – 00:10:58.020] perlukan, kita highlightkan pula solution kita

[00:10:58.020 – 00:10:59.980] ni boleh buat dia dapat benefit ni, benefit

[00:10:59.980 – 00:11:01.840] tu, benefit ni. Boleh elak dia

[00:11:01.840 – 00:11:03.740] masuk hospital, boleh elak dia nak kena

[00:11:03.740 – 00:11:05.760] bla bla bla. So, benda ni memang

[00:11:05.760 – 00:11:07.760] sangat-sangat function. So, itu untuk

[00:11:07.760 – 00:11:09.440] video step

[00:11:09.440 – 00:11:11.620] nombor 2 iaitu closing

[00:11:11.620 – 00:11:13.720] style consultation. So

[00:11:13.720 – 00:11:15.920] jumpa dalam video seterusnya. Zaz.