Closing Direct Part 3 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:30] Video seterusnya tentang Closing Barang Direct. Kalau awak perasan, teknik Closing Direct ni guys, dia ada seni dia. Seni yang saya nak tekankan dalam video Part 3 ni adalah tolong jangan tanya soalan yang yes or no. Apa maksud soalan yes or no? Ini contoh macam ni. Sebab mungkin saya ada explain dalam video sebelum ni tapi awak tak ingat, awak terlupa, awak take for granted. Ada sebenarnya teknik soalan yes or no question. Kita explain dulu teknik-teknik question yang ada. Ini contoh soalan-teknik soalan yang ada. [semak: uncertain words, number or amount] [00:00:30–00:00:32] Kita ada 5 format tanya soalan [semak: uncertain words, number or amount] [00:00:32–00:00:34] Kita boleh tanya soalan [semak: uncertain words] [00:00:34–00:00:36] Kita boleh tanya soalan dan soalan [00:00:36–00:00:38] Soalan atau soalan [00:00:38–00:00:40] Soalan dengan alasan [00:00:40–00:00:43] Soalan dan soalan dengan alasan [00:00:43–00:00:44] Contohnya macam ni [00:00:44–00:00:46] Pernah ambil buat hospital [semak: uncertain words] [00:00:46–00:00:47] Tanda soal [00:00:47–00:00:48] Itu satu soalan [00:00:48–00:00:50] Pernah ambil buat hospital [00:00:50–00:00:50] Tanda soal [00:00:50–00:00:53] Atau ada allergic apa-apa [00:00:53–00:00:54] Nampak? [00:00:54–00:00:55] Itu dua soalan [semak: uncertain words] [00:00:55–00:00:57] Ataupun saya buat macam ni [00:00:57–00:00:58] Pernah ambil buat hospital [00:00:58–00:00:59] Atau ada allergic apa-apa [00:01:00–00:01:02] combine dengan terus. Atau [semak: uncertain words] [00:01:02–00:01:04] pernah ambil ibu hospital [semak: uncertain words] [00:01:05–00:01:06] sebab takut ada [00:01:06–00:01:08] allergic apa-apa. Bagi sebab pula lah. [semak: uncertain words] [00:01:08–00:01:09] Nampak? Lain pula. [00:01:10–00:01:12] Pernah ambil ibu hospital atau [00:01:12–00:01:14] ada allergic apa-apa sebab [00:01:14–00:01:16] kami ada teknik rawatan yang berbeza. [00:01:16–00:01:18] Nampak? So, kalau awak tanya saya [00:01:18–00:01:20] mana yang lebih bagus adalah yang nombor 4. [semak: uncertain words, number or amount] [00:01:20–00:01:22] Nombor 4 ni power guys. Sebab dia [semak: number or amount] [00:01:22–00:01:23] the reason. Dia the reason. [semak: uncertain words] [00:01:24–00:01:26] Tapi bila kita nak buat closing style darat, [semak: uncertain words] [00:01:26–00:01:28] kalau awak perasan, kita campak harga [00:01:28–00:01:29] kat depan. Kita campak harga. [00:01:30–00:01:31] Soalan yang kita tanya, biasanya [00:01:31–00:01:34] kita akan tanya yes or yes [00:01:34–00:01:36] question menggunakan question-question. [00:01:37–00:01:38] Maksudnya, dua-dua ni adalah tanya soalan. [00:01:38–00:01:40] Kita akan guna nombor dua kebiasaannya. [00:01:40–00:01:42] Tapi, bila awak guna soalan nombor [00:01:42–00:01:43] dua ni, hati-hati. [00:01:44–00:01:45] Ataupun soalan nombor tiga ni, kena hati-hati. [00:01:46–00:01:48] Soalan nombor empat ni, biasa kita guna [00:01:48–00:01:48] untuk [00:01:50–00:01:52] produk-produk consultation. Ni biasa kalau [00:01:52–00:01:54] kita nak closing macam doktor. [00:01:54–00:01:56] Kita ada belajar tadi kan. Closing style [00:01:56–00:01:58] doktor ni, maksudnya kita closing tu [00:01:58–00:02:00] dia macam [00:02:00–00:02:02] lebih, lebih macam [00:02:02–00:02:04] doktor sikit. Kita takkan [00:02:04–00:02:05] tanya soalan-soalan [00:02:06–00:02:07] question or question. Biasa kita tanya [semak: uncertain words] [00:02:07–00:02:09] question and reason. Sebab dia nak tahu problem. [00:02:10–00:02:12] Tapi katakanlah kita [00:02:12–00:02:14] nak closing barang darat. Kita tanya [00:02:14–00:02:15] question and question. Dan soalan ni [00:02:15–00:02:16] kena buat style [00:02:17–00:02:20] macam ni. Yes and yes [00:02:20–00:02:21] question. Yes [00:02:21–00:02:23] and yes question. [00:02:24–00:02:25] Jangan tanya yes and no. [00:02:25–00:02:27] Okay by the way saya ada example [semak: uncertain words] [00:02:27–00:02:28] Lupa pula nak explain [semak: uncertain words] [00:02:28–00:02:28] Haa ni example dia [semak: uncertain words] [00:02:28–00:02:29] Question [00:02:29–00:02:30] Anak dah kena ABC [00:02:30–00:02:31] Haa ni soalan [00:02:32–00:02:33] Soalan-soalan [00:02:33–00:02:34] Dah ada pilihan design [semak: uncertain words] [00:02:34–00:02:35] Suka design klasik ke modern [00:02:37–00:02:38] Ataupun question or question [00:02:38–00:02:40] Kereta ni first hand [00:02:40–00:02:41] Atau kereta second hand je [semak: uncertain words] [00:02:41–00:02:42] Nampak [00:02:43–00:02:43] Atau [00:02:43–00:02:44] Ataupun yang ni pula [00:02:44–00:02:45] Blah blah blah [semak: uncertain words] [00:02:46–00:02:48] Masalah jerawat dah lebih setahun [00:02:48–00:02:49] Sebab ada rawatan khas [00:02:49–00:02:50] Untuk yang dah lebih setahun [00:02:51–00:02:51] Yang ni pula [00:02:51–00:02:52] Anak berapa ramai je [00:02:52–00:02:53] Umur dia berapa [00:02:54–00:02:55] Anak berapa ramai [00:02:55–00:02:57] Umur dia berapa orang [00:02:57–00:02:58] Berapa umur dia orang [semak: uncertain words] [00:02:58–00:02:59] Alah bengong ayat ni [00:03:00–00:03:01] Umur dia berapa [00:03:02–00:03:03] Betul kan lah eh [semak: uncertain words] [00:03:04–00:03:06] Umur dia berapa [00:03:07–00:03:09] Umur dia berapa [00:03:09–00:03:10] Sebab [00:03:12–00:03:12] Sebab [00:03:12–00:03:13] Kami [00:03:13–00:03:14] Boleh sejas [00:03:14–00:03:15] Umur berapa [00:03:15–00:03:16] Umur dia [00:03:16–00:03:17] Anak berapa ramai [00:03:17–00:03:18] Umur berapa [00:03:18–00:03:19] Sebab kami boleh sejas [00:03:19–00:03:21] Bilik hotel yang sesuai [00:03:22–00:03:23] Bilik hotel yang sesuai [00:03:23–00:03:24] Contoh macam tu [00:03:24–00:03:25] So [00:03:25–00:03:26] Ini lah soalan dia [semak: uncertain words] [00:03:26–00:03:28] Tapi bila awak nak tanya untuk [00:03:28–00:03:30] Barang-barang murah [00:03:30–00:03:31] Kebiasaannya kita akan pilih [00:03:31–00:03:32] Nombor 2 [semak: uncertain words, number or amount] [00:03:32–00:03:33] Ataupun nombor 1 [semak: number or amount] [00:03:33–00:03:34] Ataupun nombor 3 [semak: number or amount] [00:03:34–00:03:36] Tapi sampai favourite nombor 2 [semak: uncertain words, number or amount] [00:03:36–00:03:38] Kalau kita perasan dalam contoh ni [semak: uncertain words] [00:03:38–00:03:38] Kita tanya [00:03:38–00:03:40] Biasanya drive lama [00:03:40–00:03:41] Tak [00:03:41–00:03:42] Lebih sejam [00:03:42–00:03:42] Tak [00:03:42–00:03:43] Ini apa [00:03:43–00:03:44] Ini nombor 2 [semak: number or amount] [00:03:44–00:03:45] Nampak [00:03:45–00:03:47] 2 kali tanya soalan [semak: uncertain words, number or amount] [00:03:47–00:03:49] Cuma hati-hati [00:03:49–00:03:50] Bila bertanya [00:03:50–00:03:52] Kena berbudi [00:03:52–00:03:54] Bila bertanya [00:03:54–00:03:55] Kenalah yes and yes question [00:03:55–00:03:57] Maksudnya kedua-dua itu [00:03:57–00:03:59] Merujuk kepada pilihan package [00:03:59–00:04:00] Yang kita tengah buat [semak: uncertain words] [00:04:00–00:04:01] Bukannya yes or no [00:04:01–00:04:03] Apa maksud yes or no [semak: uncertain words] [00:04:03–00:04:04] Yes or no macam ni [semak: uncertain words] [00:04:05–00:04:07] Yes or no ni bagus untuk fact finding [00:04:07–00:04:09] Tapi ni tak bagus untuk buat indirect closing [00:04:09–00:04:11] Untuk fact finding bagus lah [00:04:11–00:04:12] Contohnya kita tanya [00:04:13–00:04:14] Sebelum ni pernah masuk hospital tak [00:04:15–00:04:15] Bagus lah [semak: uncertain words] [00:04:15–00:04:16] Oh tak pernah lagi [semak: uncertain words] [00:04:17–00:04:18] Sebelum ni pernah ada accident apa-apa [semak: uncertain words] [00:04:19–00:04:21] Ada apa-apa masalah kesihatan [00:04:21–00:04:22] Ada merokok tak sebelum ni [00:04:22–00:04:24] Itu bagus lah [00:04:24–00:04:27] So yes and no question ni bagus untuk kita buat fact finding [semak: uncertain words] [00:04:27–00:04:30] Tapi untuk awak buat indirect closing [semak: uncertain words] [00:04:30–00:04:32] Especially barang murah yang kita tengah belajar ni [00:04:32–00:04:34] Guna yes and yes question [00:04:34–00:04:35] Contoh macam ni [00:04:36–00:04:39] Nak buat basic facial sahaja [00:04:39–00:04:40] Atau nak buat full treatment ya [semak: uncertain words] [00:04:40–00:04:41] Nampak [00:04:41–00:04:43] Kedua-duanya adalah merujuk kepada [00:04:43–00:04:45] Package yang kita tengah offer [00:04:45–00:04:47] So kita guna yes and yes [00:04:47–00:04:49] Biasa drive lama tak? [00:04:49–00:04:50] Lebih sejam tak? [00:04:50–00:04:52] Kalau dia kata lama pun [00:04:52–00:04:54] A. Kalau kata kurang sejam pun [00:04:54–00:04:56] B. Contohnya. Next pula [00:04:56–00:04:59] yang ni. Nak pakai sendiri [00:04:59–00:05:00] atau buat hadiah je? [semak: uncertain words] [00:05:01–00:05:03] Kalau dikata pakai sendiri, kita akan [00:05:03–00:05:05] cakap, oh kalau pakai sendiri lagi [semak: uncertain words] [00:05:05–00:05:06] puas hati ambil yang tebal. [00:05:07–00:05:08] Selesa bila sujud. [00:05:09–00:05:11] Kaki pun tak lengur. Contohnya. [semak: uncertain words] [00:05:12–00:05:13] Oh saya nak buat hadiah je? [00:05:13–00:05:14] Oh nak buat hadiah. [00:05:15–00:05:16] Kalau bagi yang tebal lagi best. [00:05:17–00:05:19] Mesti teringat-ingat bila dapat hadiah tu. [00:05:19–00:05:21] Kita boleh twist je mana-mana. Point dia [semak: uncertain words] [00:05:21–00:05:23] Kalau dia kata nak sendiri pun boleh [00:05:23–00:05:23] Nak buat adian pun boleh [semak: uncertain words] [00:05:23–00:05:25] Kalau saya tanya ayat kat sini [00:05:25–00:05:27] Nak berminat yang mana satu ya [semak: uncertain words] [00:05:27–00:05:28] Nipis ke tebal [00:05:28–00:05:29] Nampak [00:05:30–00:05:31] Okay juga [semak: uncertain words] [00:05:31–00:05:31] Tapi [00:05:31–00:05:33] Bagi saya itu [00:05:33–00:05:34] Biasa-biasa lah [00:05:34–00:05:35] Kalau orang nak jadi orang sale [semak: uncertain words] [00:05:35–00:05:36] Yang nampak smooth [00:05:36–00:05:37] Like a butter [00:05:37–00:05:39] Closing pun tak memaksa [00:05:39–00:05:40] Cuba tanya [00:05:41–00:05:42] Indirect closing [00:05:42–00:05:44] Instead of tanya direct closing [semak: uncertain words] [00:05:44–00:05:45] Direct closing macam mana [00:05:45–00:05:47] Hai saya Ain dari HQ Sejarah Royal [semak: uncertain words] [00:05:48–00:05:49] Kami ada dua jenis ketibalan [semak: uncertain words] [00:05:50–00:05:51] Nipis 29 [semak: number or amount] [00:05:51–00:05:52] tebal 109 [semak: number or amount] [00:05:52–00:05:54] berminat package yang mana satu ya? [semak: uncertain words] [00:05:55–00:05:55] tak ada soal [semak: uncertain words] [00:05:55–00:05:58] ok, so itu sahaja [00:05:58–00:06:01] jumpa dalam video yang seterusnya [00:06:01–00:06:02] beras [semak: uncertain words]