Closing Direct Part 1 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:03] Memperkenalkan Closing Style yang Pertama, Style Direct [00:00:03–00:00:06] Ok, tadi kita dah belajar, saya sahaja nak ulang balik [semak: uncertain words] [00:00:06–00:00:09] Closing ada 3 jenis, Direct, Concert dan juga Hybrid [semak: number or amount] [00:00:09–00:00:11] Closing yang saya nak tunjukkan ni adalah Style Direct [semak: uncertain words] [00:00:11–00:00:16] Maksudnya bawah 50, so kalau anda barang-barang murah, bawah 50, bawah 100 [semak: uncertain words, number or amount] [00:00:16–00:00:18] Boleh tengok video ni, jom sambung balik [00:00:19–00:00:24] Closing Style Direct ni, dia adalah 3 step dan start dengan Intro [semak: uncertain words, number or amount] [00:00:24–00:00:28] Intro ni kita bagi Offer, Intro, Offer dan Indirect Closing [00:00:28–00:00:30] Itu yang step yang pertama [semak: uncertain words] [00:00:30–00:00:31] Lepas customer dah reply [00:00:31–00:00:33] Kita bagi pula elemen trust [semak: uncertain words] [00:00:33–00:00:34] Kita bagi respon [semak: uncertain words] [00:00:34–00:00:35] Create trust dengan emosi [00:00:35–00:00:37] USP unit selling point [00:00:37–00:00:39] Dan letak gambar seketul dua [00:00:39–00:00:41] Dan bagi balik soalan [00:00:41–00:00:42] Ataupun indirect closing [00:00:42–00:00:44] Lepas tu step tiga pula [00:00:44–00:00:45] Kita respon [00:00:45–00:00:46] Bila customer dah reply [00:00:46–00:00:47] Kita respon sekali lagi [00:00:47–00:00:48] Bagi urgency [00:00:48–00:00:49] Emotional [00:00:49–00:00:50] FOMO dan sebagainya [00:00:50–00:00:51] Kita bagi offer [00:00:51–00:00:52] Dan bagi direct closing [00:00:52–00:00:53] Ini secara general [semak: uncertain words] [00:00:53–00:00:55] Apa simulation [00:00:55–00:00:57] Ataupun contoh dia [00:00:57–00:00:58] Kita tengok kat sini [00:00:58–00:01:01] Ok tengok dekat gambar yang pertama dekat sini [semak: uncertain words] [00:01:01–00:01:01] Ok [semak: uncertain words] [00:01:01–00:01:02] Pretext [00:01:02–00:01:05] USB lagu raya 2024 [semak: number or amount] [00:01:05–00:01:06] Nampak? [00:01:06–00:01:08] Ni customer send kat kita [00:01:08–00:01:09] So kita masuk dengan intro [00:01:09–00:01:10] Salam [00:01:10–00:01:12] Saya Hanif dari HQ My Raya [semak: uncertain words] [00:01:12–00:01:14] Kami ada 2 package [semak: uncertain words, number or amount] [00:01:14–00:01:15] RM59 [semak: number or amount] [00:01:15–00:01:16] Basic 30 lagu [semak: number or amount] [00:01:16–00:01:18] Hit zaman 90-80-an [semak: uncertain words, number or amount] [00:01:18–00:01:19] 1 jam [semak: number or amount] [00:01:19–00:01:21] RM99 package complete [semak: number or amount] [00:01:21–00:01:21] 100 lagu [semak: number or amount] [00:01:21–00:01:24] Hit zaman 90-an [semak: uncertain words, number or amount] [00:01:24–00:01:24] 3 jam [semak: number or amount] [00:01:24–00:01:26] Biasa drive lama tak [00:01:26–00:01:28] Lebih sejam [00:01:28–00:01:28] Tak [semak: uncertain words] [00:01:28–00:01:29] Nampak [00:01:29–00:01:31] Ini adalah step pertama [00:01:31–00:01:31] Intro face [semak: uncertain words] [00:01:31–00:01:32] Maksudnya [00:01:32–00:01:33] Bila customer whatsapp [00:01:33–00:01:35] Untuk barang murah [00:01:35–00:01:36] Macam contohlah [00:01:36–00:01:38] USB lagu raya ni [00:01:38–00:01:39] Kita takkan nak tanya [00:01:39–00:01:40] Nama ke [00:01:40–00:01:41] Semua tu takkan buat [00:01:41–00:01:42] Dan kita tak [00:01:42–00:01:43] Dia pula nak tanya [semak: uncertain words] [00:01:43–00:01:44] Masalah dia apa [00:01:44–00:01:46] Kita nak terus bagi [00:01:46–00:01:46] Direct offer [00:01:46–00:01:47] Sebab kita tahu [00:01:47–00:01:49] Customer dalam kategori [00:01:49–00:01:49] Barang murah ni [00:01:49–00:01:50] Dia nak [00:01:50–00:01:51] Straight forward je [semak: uncertain words] [00:01:51–00:01:51] Berapa harga [00:01:51–00:01:53] So kita jawab terus [00:01:53–00:01:53] Harga kat atas [semak: uncertain words] [00:01:53–00:01:55] Kadang-kadang [00:01:55–00:01:56] Kita letak harga [00:01:56–00:01:56] Kadang-kadang [00:01:56–00:01:58] kita tak letak harian, kita bagi macam teaser offer [semak: uncertain words] [00:01:58–00:02:00] pun boleh juga. Dan [00:02:00–00:02:02] kita closing dengan indirect [semak: uncertain words] [00:02:02–00:02:04] closing. Biasa drive lama [00:02:04–00:02:06] tak? Lebih sejam [00:02:06–00:02:07] tak? Ini apa guys? [00:02:08–00:02:10] Ini soalan apa? Ini dipanggil [00:02:10–00:02:12] sebagai soalan yes [00:02:12–00:02:14] or yes question. Sebab apa? Tengok [00:02:14–00:02:15] drive lama tak? [semak: uncertain words] [00:02:16–00:02:18] Lebih sejam tak? Kalau dia jawab drive [00:02:18–00:02:20] lama, kita promote package 3 jam [semak: number or amount] [00:02:20–00:02:22] Kalau dia kata, oh [semak: uncertain words] [00:02:22–00:02:24] saya drive biasa tak lebih sejam pun. Kita promote lah [00:02:24–00:02:26] package basic. At least kita dah dapat [00:02:26–00:02:28] filter. So, kedua-dua jawapan ni [00:02:28–00:02:30] adalah jawapan ya dan ia. [semak: uncertain words] [00:02:30–00:02:32] Nampak? Aha, inilah yang dinamakan [semak: uncertain words] [00:02:32–00:02:34] closing tanpa memaksa. [00:02:34–00:02:36] Customer tak perasan dia kena perangkap kat situ. [semak: uncertain words] [00:02:36–00:02:38] Dia jawab A ke B ke? Dua adalah yes dan yes. [semak: uncertain words] [00:02:38–00:02:40] So, customer jawab apa kat atas tu? [00:02:40–00:02:42] Kurang sejam biasanya. Boom! [00:02:42–00:02:44] Terus masuk dekat mana? Kalau macam tu, [00:02:44–00:02:46] ambil pakej basic pun dah okay. [semak: uncertain words] [00:02:46–00:02:48] Lagu kami semua high quality, boleh [00:02:48–00:02:51] buat karaoke hilang mengantuk. [00:02:52–00:02:53] Hantar gambar seketul. [00:02:53–00:02:56] Prefer COD atau transport online je [semak: uncertain words] [00:02:56–00:02:57] Nampak tak? [00:02:58–00:03:00] Ini dipanggil lagi indirect closing [00:03:00–00:03:02] Dalam closing direct ni [00:03:02–00:03:03] Kita tak payah tanya macam [00:03:03–00:03:05] Contoh saya boleh imagine eh [semak: uncertain words] [00:03:05–00:03:06] Dekat permulaan tadi [00:03:06–00:03:07] Salam saya Hanif [00:03:07–00:03:09] Kami ada dua package [semak: uncertain words] [00:03:09–00:03:10] Nak package mana satu ya? [semak: uncertain words] [00:03:11–00:03:12] Biasa team sale tanya macam tu [semak: uncertain words] [00:03:12–00:03:12] Betul tak? [00:03:12–00:03:14] Tapi kita team sale luar biasa [00:03:14–00:03:17] Kita tanya indirect closing [00:03:17–00:03:19] Biasa drive lama tak? [00:03:19–00:03:20] Lebih sejam tak? [00:03:20–00:03:21] Customer reply [00:03:21–00:03:23] Oh kurang sejam biasanya [00:03:23–00:03:24] Masuk perangkap pertama [00:03:24–00:03:25] Oh kalau macam tu [semak: uncertain words] [00:03:25–00:03:26] Ambil pakai basic lah [semak: uncertain words] [00:03:26–00:03:27] Lagu ambil high quality [semak: uncertain words] [00:03:27–00:03:27] Boleh yang mengantuk [semak: uncertain words] [00:03:28–00:03:30] Prefer COD ke [00:03:30–00:03:30] Transfer online [semak: uncertain words] [00:03:30–00:03:32] Masuk lagi perangkap [00:03:32–00:03:32] Dia kata [00:03:33–00:03:34] Kalau transfer online [00:03:34–00:03:35] Ni lagi power [semak: uncertain words] [00:03:35–00:03:37] Kalau transfer online [00:03:37–00:03:38] Ada diskaun RM10 [semak: number or amount] [00:03:38–00:03:39] RM59 sahaja [semak: number or amount] [00:03:39–00:03:40] Boleh karaoke puas-puas [00:03:40–00:03:40] Dengan family [00:03:40–00:03:41] Campak offer sikit [semak: uncertain words] [00:03:41–00:03:43] So apa dia reply [semak: uncertain words] [00:03:44–00:03:45] Transfer online je lagi tu [00:03:46–00:03:47] So kita dah boleh [00:03:47–00:03:48] Bagi detail [00:03:48–00:03:49] So nampak kan situ [semak: uncertain words] [00:03:49–00:03:50] Kita boleh respond [00:03:50–00:03:51] Boleh transfer terus [00:03:51–00:03:52] Kat sini ya [semak: uncertain words] [00:03:52–00:03:53] Kita boleh masukkan lah [semak: uncertain words] [00:03:53–00:03:55] Contoh ayat ni [00:03:55–00:03:56] Kalau saya nak tambah sikit [00:03:56–00:03:57] Kalau lagi urgency [00:03:57–00:03:59] Boleh transfer online dekat sini ya [00:04:00–00:04:02] Barulah tak menggantuk nak drive [00:04:03–00:04:04] Minggu ni contohnya [00:04:04–00:04:04] So macam [00:04:04–00:04:05] Uh, betul juga kan [semak: uncertain words] [00:04:05–00:04:06] Tentang aku nak drive minggu ni [semak: uncertain words] [00:04:06–00:04:07] Letak offer terus [00:04:07–00:04:08] Diskaun RM10 atau RM19 [semak: uncertain words, number or amount] [00:04:10–00:04:11] Maybank, Quickstore, Serambahat [00:04:11–00:04:13] 1, 2, 3, 4, 5, 6, 7 ke apa pun [semak: uncertain words, number or amount] [00:04:13–00:04:13] Dia bagai semua [semak: uncertain words] [00:04:13–00:04:14] Transfer [00:04:14–00:04:15] Haa nampak [00:04:15–00:04:18] So ini adalah part offer phase [semak: uncertain words] [00:04:18–00:04:19] So offer phase ni pun kadang-kadang [00:04:19–00:04:20] Ramai orang terlupa [00:04:20–00:04:22] Nak letakkan emotional urgency [00:04:22–00:04:24] Ataupun promotional urgency [00:04:24–00:04:26] Jadi kalau kita recap balik [00:04:26–00:04:27] Style direct ni guys [00:04:27–00:04:29] Kalau tengok balik pada 3 step tadi ni [semak: number or amount] [00:04:29–00:04:30] Kita sebenarnya tengah follow tau [00:04:30–00:04:31] 3 step ni [semak: uncertain words, number or amount] [00:04:31–00:04:33] Step 1 intro [semak: number or amount] [00:04:33–00:04:34] Perkenalkan diri [00:04:34–00:04:36] Offer indirect closing [semak: uncertain words] [00:04:36–00:04:39] Step 2 kita pergi pula kepada [semak: uncertain words, number or amount] [00:04:39–00:04:40] Respond dekat part trust [00:04:40–00:04:42] Kita nak build up trust [00:04:42–00:04:43] Tapi tak payah lama sangat [semak: uncertain words] [00:04:43–00:04:45] Ibarat boran customer ni [semak: uncertain words] [00:04:45–00:04:46] 3-4 kali reply [semak: number or amount] [00:04:47–00:04:48] Closing terus [00:04:48–00:04:49] Dan last kali offer [semak: uncertain words] [00:04:49–00:04:50] Ini start direct [00:04:50–00:04:50] So [00:04:50–00:04:52] Aplikasi dia macam ni [00:04:52–00:04:54] Kalau awak jual apa-apa barang sekalipun [00:04:54–00:04:56] Lagi-lagi barang yang terlampau murah [00:04:56–00:04:59] Contoh barang tu harga RM15, RM10 [semak: number or amount] [00:04:59–00:05:00] Tak berbaloi wasiat panjang [semak: uncertain words] [00:05:00–00:05:02] Customer pun tak kisah pun [semak: uncertain words] [00:05:02–00:05:03] Nak wasiat panjang ke tak [semak: uncertain words] [00:05:03–00:05:05] Ibarat tak kenal pun tak apa [00:05:05–00:05:05] Tapi [00:05:05–00:05:06] Kalau perasan [00:05:06–00:05:08] Dekat step no. 2 [semak: uncertain words, number or amount] [00:05:08–00:05:09] Trust face [semak: uncertain words] [00:05:09–00:05:10] Kita kena selitkan USP tau [00:05:10–00:05:14] Kita kena selitkan gambar ke video ke [semak: uncertain words] [00:05:14–00:05:16] Elemen trust ni kena build up [semak: uncertain words] [00:05:16–00:05:17] Sebab kadang-kadang tim sale [semak: uncertain words] [00:05:17–00:05:19] Terlampau gelojuh nak closing [00:05:19–00:05:21] Lupa letak testimoni [00:05:21–00:05:24] Lupa letak sigil, bukti, KKM dan sebagainya [00:05:24–00:05:26] Tapi kalau barang yang kita nak close tu [00:05:26–00:05:27] Mungkin harga dia mahal sikit [00:05:27–00:05:30] Katakanlah harga dia RM70 [semak: number or amount] [00:05:30–00:05:31] Contoh [00:05:31–00:05:34] Dan kita boleh buat package combo [semak: uncertain words] [00:05:34–00:05:36] Kalau combo 2 jadi RM100 lebih [semak: number or amount] [00:05:36–00:05:37] Combo 3 jadi mungkin [semak: number or amount] [00:05:37–00:05:38] Combo 4 jadi RM200 [semak: number or amount] [00:05:38–00:05:41] So mungkin awak bukan dalam kategori closing direct [00:05:41–00:05:43] Sebab closing style direct ni [00:05:43–00:05:44] Biasa kita guna untuk benda yang [00:05:44–00:05:46] Betul-betul murah biasanya [00:05:46–00:05:47] Sebab tu saya letak bawah RM50 [semak: number or amount] [00:05:47–00:05:50] Tapi jangan risau, try je dulu [semak: uncertain words] [00:05:50–00:05:52] Mana tu produk awak boleh direct [00:05:52–00:05:53] Tak payah consult pun tak apa [semak: uncertain words] [00:05:53–00:05:55] So jumpa dalam video seterusnya [00:05:55–00:05:56] Zaz