Enable Bluetick
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[00:00:01–00:00:30] Wajib ke Enable Bluetick WhatsApp? WhatsApp Bluetick ni. Kita ada macam ni. Bluetick ni kita boleh on off, on off, on off. Tapi tanya diri sendiri. Sebenarnya kita nak orang nampak kita read ke tak read. Kat mana Bluetick WhatsApp ni? So Bluetick WhatsApp ni dekat sini. Read Receipt ni. Kalau kita on, kita pun tak boleh tengok orang dah read belum. Orang pun tak boleh tengok kita dah read belum. Dua-dua problem. Bukan kita je problem. Dia pun jadi problem juga. Sebab apa? Dua-dua tak tahu dua-dua dah read ke belum. [semak: uncertain words]

[00:00:30–00:00:32] So kalau awak on yang ni sebenarnya [semak: uncertain words]

[00:00:32–00:00:33] Yelah banyak orang kata privacy [semak: uncertain words]

[00:00:33–00:00:35] Saya nak read tapi saya tak nak orang tu tahu

[00:00:35–00:00:37] So itu adalah blue tick

[00:00:37–00:00:39] Kalau tak dia tak edit blue tick lah [semak: uncertain words]

[00:00:39–00:00:41] Dia akan jadi macam warna grey sahaja

[00:00:41–00:00:43] So benda ni ada dekat mana?

[00:00:43–00:00:45] Ada dekat dalam setting, dalam privacy

[00:00:45–00:00:47] Awak tengok dekat bahagian privacy ni

[00:00:47–00:00:49] So nak sale ke nak privacy? [semak: uncertain words]

[00:00:49–00:00:50] Sebab kita ni whatsapp business

[00:00:50–00:00:52] Kita bukannya whatsapp personal

[00:00:52–00:00:54] Kalau awak combine personal dengan business [semak: uncertain words]

[00:00:54–00:00:56] Then problem kat situ that's why saya nak

[00:00:56–00:00:58] Boleh tak? Kita on

[00:00:58–00:00:59] On kan sahaja [semak: uncertain words]

[00:01:00–00:01:01] Bluetick WhatsApp ni [semak: uncertain words]

[00:01:01–00:01:03] Sebab dia boleh bantu kita [semak: uncertain words]

[00:01:03–00:01:04] Untuk pemudahkan follow up

[00:01:04–00:01:06] Kita tahu at least customer dah read ke belum

[00:01:06–00:01:08] Dan kita pun tahu yang

[00:01:08–00:01:09] Oh dia tak read lagi lah

[00:01:09–00:01:11] So senang kita nak send dan sekali lagi

[00:01:11–00:01:11] Dan sebagainya

[00:01:11–00:01:13] Tapi kalau awak disable

[00:01:13–00:01:16] Awak sedang merosakkan performance awak sebenarnya

[00:01:16–00:01:18] Sebab satu benda yang saya tak suka adalah

[00:01:19–00:01:21] Customer tak tahu kita dah read ke belum

[00:01:21–00:01:23] Contohnya hari tu awak ada event satu hari

[00:01:23–00:01:25] Pergi bercuti ke sakit ke

[00:01:25–00:01:26] Biasanya awak ada pelan laju je [semak: uncertain words]

[00:01:26–00:01:28] Tiba-tiba hari tu eh peliknya

[00:01:28–00:01:31] tengok last scene semalam pukul 7 malam [semak: number or amount]

[00:01:31–00:01:33] lepas tu hari ni awak tak online lagi [semak: uncertain words]

[00:01:33–00:01:34] mesti ada something happen dengan awak

[00:01:34–00:01:36] so customer boleh teka sendiri

[00:01:36–00:01:39] oh dia tengah cuti kot, oh dia tengah sakit kot

[00:01:39–00:01:40] oh dia tak bangga tidur lagi kot [semak: uncertain words]

[00:01:40–00:01:42] so benda ni bagusnya, transparency

[00:01:42–00:01:44] so nak closing customer, wujudkan elemen

[00:01:44–00:01:46] transparency dan juga

[00:01:46–00:01:48] jangan nak pening-pening pasal privacy-privacy

[00:01:48–00:01:50] itu biar personal, whatsapp business

[00:01:51–00:01:52] whatsapp business

[00:01:52–00:01:54] kita memang nak bagi

[00:01:54–00:01:56] enable bluting so that [semak: uncertain words]

[00:01:56–00:01:59] Mudah kita nak baca pergerakan customer

[00:01:59–00:02:01] Dan mudah untuk customer tak tersalah faham [semak: uncertain words]

[00:02:01–00:02:03] Sebab ada satu masalah sebenarnya

[00:02:03–00:02:05] Team sale yang suka disable blotik ni [semak: uncertain words]

[00:02:05–00:02:08] Diorang suka settlekan reply tu lambat

[00:02:08–00:02:10] So biasanya apa behaviour orang [semak: uncertain words]

[00:02:10–00:02:12] Bila dapat text

[00:02:12–00:02:13] Dia akan tengok apa

[00:02:13–00:02:14] Oh text masuk lah

[00:02:14–00:02:15] Nantilah aku read

[00:02:15–00:02:16] Sebab apa dia tak kisah

[00:02:16–00:02:18] Sebab dia tahu kalau dia read pun [semak: uncertain words]

[00:02:18–00:02:19] Dia tak payah reply [semak: uncertain words]

[00:02:19–00:02:21] Sebab dia suka delaykan reply

[00:02:21–00:02:24] Dia jenis orang yang disable blotik

[00:02:24–00:02:25] Benda ni macam micro habit tu tak

[00:02:25–00:02:28] Tapi how you do anything is how you do everything [semak: uncertain words]

[00:02:28–00:02:29] Benda yang kecil ni compounding

[00:02:29–00:02:31] Lain-lain semua dalam kehidupan dia [semak: uncertain words]

[00:02:31–00:02:32] Mak dia whatsapp pun dia reply lambat

[00:02:32–00:02:33] Sebab apa?

[00:02:33–00:02:34] Mak whatsapp lah

[00:02:34–00:02:35] Tengok lah [semak: uncertain words]

[00:02:35–00:02:36] Nanti lah hello [semak: uncertain words]

[00:02:36–00:02:37] Nanti lah reply [semak: uncertain words]

[00:02:37–00:02:39] So dia suka settlekan masalah tu lambat

[00:02:39–00:02:41] Ini bukannya mindset yang betul untuk team sale

[00:02:41–00:02:43] Team sale kena laju

[00:02:43–00:02:44] Team sale whatsapp masuk

[00:02:44–00:02:45] Terutup settle [semak: uncertain words]

[00:02:45–00:02:46] Kan senang hidup

[00:02:46–00:02:48] Tak adalah ni macam whatsapp masuk banyak

[00:02:48–00:02:50] Dia ada 10 customer whatsapp dia [semak: number or amount]

[00:02:50–00:02:51] Dia buka satu chat

[00:02:51–00:02:52] Tak nak reply lah

[00:02:52–00:02:53] Tak nak reply lah

[00:02:53–00:02:54] Nanti lah reply [semak: uncertain words]

[00:02:54–00:02:55] Nanti lah aku busy lah

[00:02:55–00:02:57] nak makan. Kalau awak tak nak reply

[00:02:57–00:02:59] tak payah buka langsung. Sebab nanti awak terlupa [semak: uncertain words]

[00:02:59–00:03:01] itu yang jadi behaviour. Terlupa [semak: uncertain words]

[00:03:01–00:03:03] nak reply, terlupa nak whatsapp

[00:03:03–00:03:05] terlupa nak buka balik, terlupa nak respon

[00:03:05–00:03:07] macam-macam lah problem. So [semak: uncertain words]

[00:03:07–00:03:09] boleh tak bila awak tengok video ni, awak start

[00:03:09–00:03:11] betulkan. Sebab ini bukan masalah kita nak

[00:03:11–00:03:13] tahu customer dah reply tu pun. Ini

[00:03:13–00:03:15] masalah mindset kita sebagai team

[00:03:15–00:03:17] sale, suka delay respon [semak: uncertain words]

[00:03:17–00:03:19] suka tak nak solve problem [semak: uncertain words]

[00:03:19–00:03:21] immediate. Sebab apa? Kita tahu tak apa selamat

[00:03:21–00:03:23] aku tak payah on pun lutik ni, tak apa [semak: uncertain words]

[00:03:23–00:03:25] customer kan tahu. Kan bagus, customer tak tahu nanti kan [semak: uncertain words]

[00:03:25–00:03:26] Kalau reply lambat nanti [semak: uncertain words]

[00:03:26–00:03:26] Customer marah [semak: uncertain words]

[00:03:27–00:03:27] Maksudnya

[00:03:27–00:03:28] Awak memang reply lambat [semak: uncertain words]

[00:03:29–00:03:30] Team sale yang bagus [semak: uncertain words]

[00:03:30–00:03:31] Dia on je

[00:03:31–00:03:31] Relax je

[00:03:31–00:03:32] Tak apa lah [semak: uncertain words]

[00:03:32–00:03:32] Lagi bagus

[00:03:32–00:03:34] Customer tahu aku tak read lagi [semak: uncertain words]

[00:03:34–00:03:34] At least dia tahu

[00:03:34–00:03:35] Yang aku ni tak reply

[00:03:35–00:03:36] Tak read lagi

[00:03:36–00:03:37] Ni daripada salah faham [semak: uncertain words]

[00:03:37–00:03:38] So

[00:03:38–00:03:39] Enamble Bluetick [semak: uncertain words]

[00:03:39–00:03:39] Boleh bantu

[00:03:39–00:03:41] Elak customer menyampah

[00:03:41–00:03:41] Dengan awak [semak: uncertain words]

[00:03:41–00:03:41] Sebab apa

[00:03:41–00:03:42] At least customer tahu

[00:03:42–00:03:43] Yang awak tak read

[00:03:43–00:03:44] Awak reply laju

[00:03:44–00:03:45] Tiba-tiba terlambat hari tu

[00:03:45–00:03:46] Ish [semak: uncertain words]

[00:03:46–00:03:46] Dia tak read lagi lah [semak: uncertain words]

[00:03:46–00:03:47] Mungkin ada problem kot

[00:03:47–00:03:49] Sebab biasa

[00:03:49–00:03:49] Dia laju je

[00:03:49–00:03:50] Oh tak apa [semak: uncertain words]

[00:03:50–00:03:50] Mungkin tak read [semak: uncertain words]

[00:03:50–00:03:51] Ini customer pun jadi [semak: uncertain words]

[00:03:51–00:03:53] Waswi-sufi seluruh rinnas [semak: uncertain words]

[00:03:53–00:03:53] Dia pun syak

[00:03:53–00:03:55] awak sangka dengan awak. Sebab [semak: uncertain words]

[00:03:55–00:03:56] dia tengok, eh, dia ni dah read ke belum? [semak: uncertain words]

[00:03:57–00:03:58] Eh, dia ni dah read ke belum lah? [semak: uncertain words]

[00:03:58–00:03:59] Eh, apa ni? [semak: uncertain words]

[00:04:00–00:04:02] So, kadang-kadang benda ni, benda simple. [semak: uncertain words]

[00:04:02–00:04:04] Tapi, dia akan efek mindset awak. So, [semak: uncertain words]

[00:04:05–00:04:06] tolong enable bluting. [semak: uncertain words]

[00:04:07–00:04:09] Dia, kalau awak bukan staff saya,

[00:04:09–00:04:10] tak wajib lah. Tapi, kalau awak team saya,

[00:04:11–00:04:12] waktu interview pun saya akan tanya, kenapa awak [semak: uncertain words]

[00:04:12–00:04:14] ada siap bluting? Semua team saya, semua staff [semak: uncertain words]

[00:04:14–00:04:16] saya, admin HR account, saya memang

[00:04:16–00:04:18] nak semua enable bluting.

[00:04:18–00:04:20] Sebab, this is habit.

[00:04:20–00:04:22] Atomic habit. Benda kecil,

[00:04:22–00:04:24] jadi besar. How you do anything [semak: uncertain words]

[00:04:24–00:04:26] is how you do everything.

[00:04:26–00:04:28] Beri ni mindset. Jumpa dalam video selanjutnya. [semak: uncertain words]

[00:04:28–00:04:29] Zaz.