WhatsApp Label Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:09] WhatsApp label paling basic, P-C-R-R. Kalau awak tanya saya, apa WhatsApp label yang paling basic yang saya nak letak dalam WhatsApp business saya, ok? [semak: uncertain words] [00:00:10–00:00:20] Saya cadangkan at least paling bodoh lah, letak P adalah potential. So, ini adalah label paling penting. At least, kalau katalah awak semalas-malas keimanan seorang tim sale, awak follow up paling potential. [semak: uncertain words] [00:00:21–00:00:27] Potential ni apa? Bila dia WhatsApp, awak rasa macam, ish, ni aku boleh close ni. Kalau awak ada je, instink boleh close tu, masukkan dalam potential. [semak: uncertain words] [00:00:27–00:00:28] Tapi jangan semua [00:00:28–00:00:30] Mungkin kalau 10 WhatsApp [semak: uncertain words, number or amount] [00:00:30–00:00:31] Mungkin awak letak 2, 3 [semak: number or amount] [00:00:31–00:00:32] So awak kira potential [00:00:32–00:00:33] Follow up potential [00:00:33–00:00:34] Itu yang nombor 1 [semak: number or amount] [00:00:34–00:00:34] P [00:00:34–00:00:36] Next adalah C [00:00:36–00:00:36] Close [00:00:36–00:00:38] Daripada potential [00:00:38–00:00:39] Yang dah close [00:00:39–00:00:41] Kena tukar label jadi close [semak: uncertain words] [00:00:41–00:00:42] Kadang-kadang kita ni pun [00:00:42–00:00:44] Terlayan customer close [00:00:44–00:00:45] Macam customer potential [00:00:45–00:00:46] Kita still blast info [00:00:46–00:00:48] Kita still terbuat follow up [00:00:48–00:00:48] Dan sebagainya [00:00:48–00:00:49] Sedangkan customer close ni [00:00:49–00:00:51] Patut dah kena pass dekat operation [00:00:51–00:00:53] Ataupun mungkin kena hantar receipt [semak: uncertain words] [00:00:53–00:00:55] Hantar invoice ke tak kisahlah [semak: uncertain words] [00:00:55–00:00:57] So kena label close berbeza [00:00:57–00:00:59] Next pula adalah R, repeat [00:00:59–00:01:01] Ok, kenapa kita [semak: uncertain words] [00:01:01–00:01:03] Nak ada label repeat ni [semak: uncertain words] [00:01:03–00:01:04] Point dia macam ni [00:01:05–00:01:07] Customer close tadi tu, kita nak buat [00:01:07–00:01:09] After sale service, follow up untuk [00:01:09–00:01:11] Convert first time buyer kepada repeat [00:01:11–00:01:13] Ha ni part yang penting, maksudnya kita dah close [semak: uncertain words] [00:01:13–00:01:15] Katalah dah hantar isi apa semua [semak: uncertain words] [00:01:15–00:01:17] Kita sebenarnya nak cuba follow up balik [00:01:17–00:01:19] Puan macam mana dah pakai sebulan produk kami ni [semak: uncertain words] [00:01:19–00:01:21] Ok tak just kesihatan kami ni [semak: uncertain words] [00:01:21–00:01:22] Ok tak nak repeat [00:01:22–00:01:24] So katakanlah customer tu berjaya repeat [semak: uncertain words] [00:01:24–00:01:27] Kita labelkan pula R, repeat [00:01:27–00:01:28] Kenapa nak label R ni? [00:01:29–00:01:31] Maksudnya customer ni dah jadi kita punya living fan. [00:01:31–00:01:32] Dia dah repeat. [00:01:32–00:01:36] So, kita nak layan VIP customer ni untuk convert kepada referral. [00:01:36–00:01:37] Mungkin dropship. [00:01:37–00:01:38] Mungkin agent. [00:01:38–00:01:40] Mungkin nak collect testimony datang rumah dia. [00:01:40–00:01:42] So, that's why penting sangat-sangat repeat ni. [00:01:42–00:01:47] Ini macam orang kata the highest tier of customer lah yang kita dah layan ni. [semak: uncertain words] [00:01:47–00:01:48] Aku punya VIP customer. [semak: uncertain words] [00:01:48–00:01:50] Customer repeat, aku kena layan 100%. [semak: number or amount] [00:01:51–00:01:52] Next, nombor 4. [semak: number or amount] [00:01:52–00:01:53] Ni yang paling pemalas eh. [semak: uncertain words] [00:01:53–00:01:55] Kalau awak ada 5, 10 label, tak ada masalah. [semak: number or amount] [00:01:55–00:01:57] ni saya just nak bagi idea sahaja adalah [semak: uncertain words] [00:01:57–00:01:59] reject. Reject pun [00:01:59–00:02:01] kena letak juga label. Sebab apa? [00:02:01–00:02:03] Sebab kita nak create [00:02:03–00:02:05] rejection script. Kita nak [00:02:05–00:02:07] buat counter rejection ataupun [00:02:07–00:02:09] blocking rejection. Ada [00:02:09–00:02:11] dua nanti saya explain. So [00:02:11–00:02:14] kat mana kita nak belajar benda ni? That's why [semak: uncertain words] [00:02:14–00:02:15] bersyukurlah [00:02:15–00:02:17] bila awak ada customer yang kaki komplain [00:02:17–00:02:19] yang suka macam kutuk kita [semak: uncertain words] [00:02:19–00:02:21] maki kita kat whatsapp. Bersyukurlah [00:02:21–00:02:23] sebab kita dapat case study [00:02:23–00:02:25] so gunakan label yang betul [semak: uncertain words] [00:02:25–00:02:27] reject untuk kita boleh [00:02:27–00:02:29] create script yang sesuai [semak: uncertain words] [00:02:29–00:02:31] so, jumpa dalam video seterusnya [semak: uncertain words] [00:02:31–00:02:34] pastikan awak guna label paling basic [00:02:34–00:02:35] kalau awak ada label banyak-banyak [semak: uncertain words] [00:02:35–00:02:37] tak ada masalah, tapi jangan over sangat [00:02:37–00:02:39] lala tak pakai, tak guna juga, kalau saya [semak: uncertain words] [00:02:39–00:02:41] personally dengan tim sel saya, 4 ke [semak: uncertain words, number or amount] [00:02:41–00:02:43] 7 tu dalam sweet spot lah, tak sikit [semak: number or amount] [00:02:43–00:02:45] tak banyak sangat, jumpa dalam video seterusnya [00:02:45–00:02:46] ciao