WhatsApp Label
Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f8d1
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.000 – 00:00:09.800] WhatsApp label paling basic, P-C-R-R. Kalau awak tanya saya, apa WhatsApp label yang paling basic yang saya nak letak dalam WhatsApp business saya, ok?

[00:00:10.000 – 00:00:20.940] Saya cadangkan at least paling bodoh lah, letak P adalah potential. So, ini adalah label paling penting. At least, kalau katalah awak semalas-malas keimanan seorang tim sale, awak follow up paling potential.

[00:00:21.100 – 00:00:27.920] Potential ni apa? Bila dia WhatsApp, awak rasa macam, ish, ni aku boleh close ni. Kalau awak ada je, instink boleh close tu, masukkan dalam potential.

[00:00:27.920 – 00:00:28.640] Tapi jangan semua

[00:00:28.640 – 00:00:30.080] Mungkin kalau 10 WhatsApp

[00:00:30.080 – 00:00:31.120] Mungkin awak letak 2, 3

[00:00:31.120 – 00:00:32.500] So awak kira potential

[00:00:32.500 – 00:00:33.460] Follow up potential

[00:00:33.460 – 00:00:34.220] Itu yang nombor 1

[00:00:34.220 – 00:00:34.540] P

[00:00:34.540 – 00:00:36.300] Next adalah C

[00:00:36.300 – 00:00:36.980] Close

[00:00:36.980 – 00:00:38.260] Daripada potential

[00:00:38.260 – 00:00:39.300] Yang dah close

[00:00:39.300 – 00:00:41.120] Kena tukar label jadi close

[00:00:41.120 – 00:00:42.400] Kadang-kadang kita ni pun

[00:00:42.400 – 00:00:44.220] Terlayan customer close

[00:00:44.220 – 00:00:45.180] Macam customer potential

[00:00:45.180 – 00:00:46.960] Kita still blast info

[00:00:46.960 – 00:00:48.300] Kita still terbuat follow up

[00:00:48.300 – 00:00:48.780] Dan sebagainya

[00:00:48.780 – 00:00:49.760] Sedangkan customer close ni

[00:00:49.760 – 00:00:51.260] Patut dah kena pass dekat operation

[00:00:51.260 – 00:00:53.180] Ataupun mungkin kena hantar receipt

[00:00:53.180 – 00:00:55.020] Hantar invoice ke tak kisahlah

[00:00:55.020 – 00:00:57.260] So kena label close berbeza

[00:00:57.260 – 00:00:59.720] Next pula adalah R, repeat

[00:00:59.720 – 00:01:01.340] Ok, kenapa kita

[00:01:01.340 – 00:01:03.380] Nak ada label repeat ni

[00:01:03.380 – 00:01:04.440] Point dia macam ni

[00:01:05.240 – 00:01:07.360] Customer close tadi tu, kita nak buat

[00:01:07.360 – 00:01:09.240] After sale service, follow up untuk

[00:01:09.240 – 00:01:11.240] Convert first time buyer kepada repeat

[00:01:11.240 – 00:01:13.720] Ha ni part yang penting, maksudnya kita dah close

[00:01:13.720 – 00:01:15.300] Katalah dah hantar isi apa semua

[00:01:15.300 – 00:01:17.020] Kita sebenarnya nak cuba follow up balik

[00:01:17.020 – 00:01:19.480] Puan macam mana dah pakai sebulan produk kami ni

[00:01:19.480 – 00:01:21.040] Ok tak just kesihatan kami ni

[00:01:21.040 – 00:01:22.440] Ok tak nak repeat

[00:01:22.440 – 00:01:24.920] So katakanlah customer tu berjaya repeat

[00:01:24.920 – 00:01:27.180] Kita labelkan pula R, repeat

[00:01:27.780 – 00:01:28.980] Kenapa nak label R ni?

[00:01:29.340 – 00:01:31.600] Maksudnya customer ni dah jadi kita punya living fan.

[00:01:31.720 – 00:01:32.320] Dia dah repeat.

[00:01:32.860 – 00:01:36.000] So, kita nak layan VIP customer ni untuk convert kepada referral.

[00:01:36.280 – 00:01:37.100] Mungkin dropship.

[00:01:37.280 – 00:01:38.000] Mungkin agent.

[00:01:38.200 – 00:01:40.140] Mungkin nak collect testimony datang rumah dia.

[00:01:40.280 – 00:01:42.860] So, that's why penting sangat-sangat repeat ni.

[00:01:42.960 – 00:01:47.200] Ini macam orang kata the highest tier of customer lah yang kita dah layan ni.

[00:01:47.340 – 00:01:48.380] Aku punya VIP customer.

[00:01:48.700 – 00:01:50.860] Customer repeat, aku kena layan 100%.

[00:01:51.380 – 00:01:52.360] Next, nombor 4.

[00:01:52.500 – 00:01:53.420] Ni yang paling pemalas eh.

[00:01:53.540 – 00:01:55.960] Kalau awak ada 5, 10 label, tak ada masalah.

[00:01:55.960 – 00:01:57.880] ni saya just nak bagi idea sahaja adalah

[00:01:57.880 – 00:01:59.820] reject. Reject pun

[00:01:59.820 – 00:02:01.160] kena letak juga label. Sebab apa?

[00:02:01.700 – 00:02:03.820] Sebab kita nak create

[00:02:03.820 – 00:02:05.800] rejection script. Kita nak

[00:02:05.800 – 00:02:07.980] buat counter rejection ataupun

[00:02:07.980 – 00:02:09.880] blocking rejection. Ada

[00:02:09.880 – 00:02:11.480] dua nanti saya explain. So

[00:02:11.480 – 00:02:14.020] kat mana kita nak belajar benda ni? That's why

[00:02:14.940 – 00:02:15.540] bersyukurlah

[00:02:15.540 – 00:02:17.920] bila awak ada customer yang kaki komplain

[00:02:17.920 – 00:02:19.940] yang suka macam kutuk kita

[00:02:19.940 – 00:02:21.720] maki kita kat whatsapp. Bersyukurlah

[00:02:21.720 – 00:02:23.940] sebab kita dapat case study

[00:02:23.940 – 00:02:25.860] so gunakan label yang betul

[00:02:25.860 – 00:02:27.780] reject untuk kita boleh

[00:02:27.780 – 00:02:29.560] create script yang sesuai

[00:02:29.560 – 00:02:31.860] so, jumpa dalam video seterusnya

[00:02:31.860 – 00:02:34.180] pastikan awak guna label paling basic

[00:02:34.180 – 00:02:35.640] kalau awak ada label banyak-banyak

[00:02:35.640 – 00:02:37.760] tak ada masalah, tapi jangan over sangat

[00:02:37.760 – 00:02:39.860] lala tak pakai, tak guna juga, kalau saya

[00:02:39.860 – 00:02:41.980] personally dengan tim sel saya, 4 ke

[00:02:41.980 – 00:02:43.900] 7 tu dalam sweet spot lah, tak sikit

[00:02:43.900 – 00:02:45.780] tak banyak sangat, jumpa dalam video seterusnya

[00:02:45.780 – 00:02:46.540] ciao