Formula REETA Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:09] High Conversion Communication Formula. Rita. Tengok dalam skrin ni. Rita. Rita ni apa? Respond, Empathy, Educate, Trust, Ask Question. [00:00:09–00:00:14] Cerita dia macam ni. Kadang-kadang kita pun tak tahu, eh, mamak ni pakai closing script apa? [00:00:14–00:00:20] Kenapa senang-senang nak close ni? Ha, terkejut. Baru borot depan pintu. Baru jumpa customer dalam call ataupun zoom. [semak: uncertain words] [00:00:20–00:00:25] Tiba-tiba dah close. Tak sempat buka presentation lagi. Sebenarnya, ada satu combination skill yang sangat-sangat high conversion. [00:00:25–00:00:28] dipanggil sebagai R-E-E-T-A [00:00:28–00:00:30] Rita. Maksudnya [semak: uncertain words] [00:00:30–00:00:31] macam mana? Maksudnya macam mana? [00:00:32–00:00:33] Tengok dalam gambar yang baru ni. [00:00:34–00:00:35] Gambar ni. Tengok. Non-Rita ni. [00:00:35–00:00:37] Ni cerita WhatsApp eh. Benda ni apply untuk WhatsApp, [semak: uncertain words] [00:00:38–00:00:40] call, appointment. Semua sama. Tapi tengok situasi [00:00:40–00:00:41] yang WhatsApp ni. [00:00:41–00:00:44] Kita WhatsApp customer. Nak renovate rumah baru ke [00:00:44–00:00:46] atau rumah lama? Customer reply. Rumah baru. [00:00:46–00:00:48] Kita pun tanya. Berapa kaki rumah tu? [00:00:48–00:00:50] Customer jawab. 2,000 kaki lebih. [semak: uncertain words, number or amount] [00:00:50–00:00:51] Kita tanya lagi. Dah ada konsep design ke? [00:00:52–00:00:54] Perasan tak macam keras? Macam [00:00:54–00:00:55] inspektor gadget. Macam [00:00:55–00:00:57] nak soal siasat customer. [00:00:58–00:01:00] Macam tak ada nilai-nilai [00:01:00–00:01:01] friendliness ke tak ada. Sebab apa? [00:01:02–00:01:04] Dia tak mengamalkan RITA. R-E-E-T-A. [00:01:04–00:01:05] Tengok yang belakangan ni pula. [00:01:05–00:01:07] Tengok ya, kita wasiat customer. Nak renovate [semak: uncertain words] [00:01:07–00:01:09] rumah baru atau rumah lama, ya? [00:01:09–00:01:11] Customer reply, rumah baru. Kita tengok apa [00:01:11–00:01:13] respon dia. Wah, tanya dapat rumah [00:01:13–00:01:15] baru. Kalau rumah baru ni lebih mudah [00:01:15–00:01:17] untuk kita buat sebab struktur asal masih kekal. [00:01:18–00:01:19] Biasanya kalau rumah baru [00:01:19–00:01:21] kami boleh siapkan dalam masa kurang lima bulan [semak: uncertain words] [00:01:21–00:01:23] bergantung pada keluasan rumah. [00:01:24–00:01:26] Cadang nak rekaan contemporary atau minimalis. [00:01:27–00:01:27] Nampak? [00:01:28–00:01:29] Nampak apa beza kat sini? [00:01:30–00:01:32] Dalam respon dia tu, adanya empathy. [00:01:33–00:01:34] Ibarat macam kita bersimpati. [00:01:34–00:01:35] Oh, ya ke? Takpe, puan. [semak: uncertain words] [00:01:35–00:01:38] InsyaAllah kita cuba cari solution untuk speech delay anak tuan ni. [semak: uncertain words] [00:01:38–00:01:42] Contohnya, respon kita ni kena menyambut jawapan dia. [00:01:42–00:01:45] Contoh, oh saya sorry, bawa balik jam. [semak: uncertain words] [00:01:45–00:01:47] Kita reply, oh takpe tuan, tenang-tenang dulu. [00:01:47–00:01:49] Yang penting dah selamat. [00:01:49–00:01:49] Nampak? [00:01:49–00:01:51] Awak empathy dengan dia dia cakap, oh baga budak ni. [semak: uncertain words] [00:01:51–00:01:52] Itu empathy [00:01:52–00:01:54] Awak respon yang ada simpati [semak: uncertain words] [00:01:54–00:01:55] Bukanlah [00:01:55–00:01:55] Okay [semak: uncertain words] [00:01:55–00:01:56] Takpe [00:01:56–00:01:57] Jari saya whatsapp [semak: uncertain words] [00:01:57–00:01:58] Cuba masukkan empathy [00:01:58–00:01:59] Next adalah educate [00:01:59–00:02:00] Tapi optional [00:02:00–00:02:01] Nanti jadi panjang sangat [00:02:01–00:02:03] Sekali-sekali kita educate dia sikit [00:02:03–00:02:04] Takpe tuan [00:02:04–00:02:06] Biasalah tu budak-budak 5 tahun ni memang [semak: number or amount] [00:02:06–00:02:08] Suka gamification konsep [00:02:08–00:02:09] So belajar pun sekarang dah banyak lah [semak: uncertain words] [00:02:09–00:02:10] Guna konsep game ni [00:02:10–00:02:11] Contohnya [00:02:11–00:02:13] Ataupun kita masukkan elemen trust [00:02:13–00:02:15] Kita campak trust [00:02:15–00:02:15] Maksudnya [00:02:15–00:02:17] Sebab saya dah sepanjang 7 tahun ni memang [semak: uncertain words, number or amount] [00:02:17–00:02:18] Ini masalah nombor 1 [semak: number or amount] [00:02:18–00:02:19] Kita dah selit [00:02:19–00:02:21] Oh kita bayar tau yang kita dah 7 tahun [semak: uncertain words, number or amount] [00:02:21–00:02:22] Kadang-kadang kita bagi gambar dan sebagainya. [00:02:23–00:02:24] Dan ask question. [00:02:24–00:02:26] Ada orang dia tak ada Rita. [00:02:26–00:02:28] Dia ada R dan A je. [00:02:28–00:02:29] Dia respond, ask question. [00:02:30–00:02:32] Lagi teruk macam yang ni, dia respond je. [00:02:33–00:02:34] Ataupun dia ask question je. [00:02:34–00:02:35] Okay, okay. [semak: uncertain words] [00:02:35–00:02:36] Tanya-tanya soalan. [00:02:36–00:02:39] So, formula Rita ni, adakah wajib guna semua? [00:02:40–00:02:40] Tak. [00:02:40–00:02:41] Kita selang-selikan. [00:02:42–00:02:45] Ada waktu kita pun jawab satu soalan. [00:02:45–00:02:48] Dia jawab, kita pun tanya dia satu soalan. [semak: uncertain words] [00:02:48–00:02:50] Tapi seboleh-bolehnya [00:02:50–00:02:52] Biar conversation tu ada variety [00:02:52–00:02:54] Mungkin dekat atas soalan kita pendek [00:02:54–00:02:56] Dekat bawah kita selitkan elemen empathy [00:02:56–00:02:57] Elemen educate [00:02:57–00:02:58] Lepas tu pendek balik [00:02:58–00:02:59] So perbagai [00:02:59–00:03:01] Ini adalah cara untuk borakan customer [00:03:01–00:03:03] Bayangkan ada seorang sesmen ni [semak: uncertain words] [00:03:03–00:03:04] Bila kita zoom dengan dia [00:03:04–00:03:06] Tak tahulah kenapa [00:03:06–00:03:08] Makcik rasa selesa sangat dengan dia ni [00:03:08–00:03:10] Dia macam empathy [semak: uncertain words] [00:03:10–00:03:11] Baguslah budak ni [00:03:11–00:03:12] Ada kenapa? [00:03:12–00:03:14] Kenapa baru zoom call pun makcik tu [00:03:14–00:03:15] Boleh lah saya nak ambil dengan awak lah [semak: uncertain words] [00:03:15–00:03:16] Saya nak ambil dengan awak [00:03:16–00:03:18] Sebab, setiap kali berborak [00:03:18–00:03:20] Budak lelaki nama Amir tadi tu [semak: uncertain words] [00:03:20–00:03:21] Dia sering, makcik asal mana, cik? [semak: uncertain words] [00:03:22–00:03:24] Oh, ni first time nak kerja Jepun ke? [00:03:24–00:03:26] Oh, ya ke? First time nak buat umrah ke? [semak: uncertain words] [00:03:26–00:03:28] Oh, tak apa, tak apa, tak apa, cik [semak: uncertain words] [00:03:28–00:03:30] Nanti kami akan tolong adjustkan hotel yang dekat-dekat [00:03:30–00:03:32] By the way, cik, hotel dekat Mekah ni [00:03:32–00:03:34] Dia sebenarnya ada banyak [semak: uncertain words] [00:03:34–00:03:35] Cik pernah pergi ke first time? [semak: uncertain words] [00:03:36–00:03:37] Oh, first time, tak apa, tak apa [00:03:37–00:03:40] Ni peta Madinah, kalau tengok dekat sini [semak: uncertain words] [00:03:40–00:03:41] Mekah ni apa semua [semak: uncertain words] [00:03:41–00:03:44] Nampak? So, kenapa? Apa yang budak tu tengah buat? [00:03:44–00:03:45] Dia tengah educate [00:03:45–00:03:47] Tapi dia tak masuk pun harga [semak: uncertain words] [00:03:47–00:03:48] Sampai last kali [semak: uncertain words] [00:03:48–00:03:48] Macam kata [semak: uncertain words] [00:03:48–00:03:49] Ish, bagus lah ni [semak: uncertain words] [00:03:49–00:03:50] Apa harga ni [semak: uncertain words] [00:03:50–00:03:51] Boleh lah [00:03:51–00:03:52] Sebab dia dah trust [00:03:52–00:03:54] People by people [00:03:54–00:03:55] So that's why [00:03:55–00:03:56] High conversion [00:03:56–00:03:57] Communication formula ni [00:03:57–00:03:59] Awak boleh close customer [00:03:59–00:03:59] Tanpa skrip [00:03:59–00:04:01] Tak payah skrip pun sebenarnya [00:04:01–00:04:02] Nak close customer ni [00:04:02–00:04:03] Atas dasar trust [00:04:03–00:04:04] Kalau trusted [00:04:04–00:04:05] Settle [00:04:05–00:04:06] Kadang-kadang kita ni [00:04:06–00:04:06] Duduk pening-pening [semak: uncertain words] [00:04:06–00:04:08] Cakap pasal skrip sana [00:04:08–00:04:08] Skrip sini [00:04:09–00:04:10] That's why saya buat video ni [00:04:10–00:04:11] Just untuk beritahu awak [00:04:11–00:04:11] Sebenarnya [00:04:11–00:04:13] Kalau katalah awak [semak: uncertain words] [00:04:13–00:04:14] Tak tengok video-video yang seterusnya [semak: uncertain words] [00:04:14–00:04:17] Awak terskip detail skrip yang kita nak buat ni [00:04:17–00:04:19] Tapi awak faham konsep RITA [semak: uncertain words] [00:04:19–00:04:21] Sebab RITA ni apply di mana-mana sahaja [00:04:21–00:04:22] Mesti ada respon [00:04:22–00:04:24] Mesti masukkan empati [00:04:24–00:04:26] Kalau boleh cuba educate [semak: uncertain words] [00:04:26–00:04:28] Selitkan pula trust pasal kita [00:04:28–00:04:29] Atau pasal brand [00:04:29–00:04:29] Atau pasal produk [00:04:29–00:04:30] Trust ada tiga [00:04:30–00:04:31] Personal trust [semak: uncertain words] [00:04:31–00:04:32] Brand trust [00:04:32–00:04:33] Dengan produk [00:04:33–00:04:34] Cuba selitkan salah satu [semak: uncertain words] [00:04:34–00:04:35] Dan tanya soalan [00:04:35–00:04:36] Jangan matikan conversation tu [00:04:36–00:04:39] Always akhiri dengan soalan [00:04:39–00:04:41] So bila awak buat macam tu [00:04:41–00:04:42] Barulah customer senang nak close [00:04:42–00:04:44] So, video ni sangat-sangat penting [00:04:44–00:04:45] Tolong tengok balik [00:04:45–00:04:47] Kalau awak rasa macam lost [semak: uncertain words] [00:04:47–00:04:47] Rita [semak: uncertain words] [00:04:47–00:04:49] Jumpa dalam video selanjutnya [00:04:49–00:04:50] Zaz [semak: uncertain words]