Open Ended Question Source: https://coachadib.com/module/6ac033f2c9df5ee2bec8f8f4 Automatic full-length draft. Uncertain wording and figures require review. [00:00:00.050 – 00:00:26.450] Open Ended dengan Close Ended Question. Kadang-kadang soalan yang kita tanya ni pun memperanan juga. Pernah tak dengar soalan yang berbunyi macam ni? Tuan duduk area mana ya? Tanda soal. Ini dinamakan sebagai Open Ended Question. Duduk area mana? Malaysia. Saya boleh jawab Malaysia. Saya boleh kata Selangor. Saya boleh kata KL. Nampak? Open Ended Question ni adalah soalan yang terbuka. Dia tak ada pilihan jawapan. [00:00:26.450 – 00:00:29.950] Paling bagus kalau kita nak customer senang jawab [00:00:29.950 – 00:00:32.910] Tanya soalan close-ended question [00:00:32.910 – 00:00:33.830] Contoh macam ni [00:00:33.830 – 00:00:36.910] Tuan duduk area KL ataupun luar KL ya [00:00:36.910 – 00:00:37.450] Nampak? [00:00:37.570 – 00:00:39.270] Ada dua pilihan jawapan [00:00:39.270 – 00:00:40.370] Itu nama dia close [00:00:40.370 – 00:00:42.870] Maksudnya kita tak bagi pilihan yang banyak sangat [00:00:42.870 – 00:00:45.670] So adakah semua kena tanya close je? [00:00:45.910 – 00:00:45.990] Tak [00:00:45.990 – 00:00:48.650] Ada situasi kita nak tanya close [00:00:48.650 – 00:00:50.430] Ada situasi kita nak tanya open [00:00:50.430 – 00:00:51.010] Kat mana? [00:00:51.270 – 00:00:53.370] Waktu customer mula-mula whatsapp [00:00:53.370 – 00:00:55.190] Kita nak memperbanyakkan [00:00:55.190 – 00:00:56.730] Close ended question [00:00:56.730 – 00:00:58.810] Sebab kita takut kena sidai dengan customer [00:00:58.810 – 00:01:02.170] Kita takut maybe customer ni tak selesa [00:01:02.170 – 00:01:03.470] Tu kita tanya soalan-soalan yang simple [00:01:03.470 – 00:01:05.470] Tapi bila kita dah tak selesa [00:01:05.470 – 00:01:06.450] Ataupun bila kita nak [00:01:06.450 – 00:01:08.450] Fault fact finding yang lebih tepat [00:01:08.450 – 00:01:10.990] Kita kena tanya soalan yang [00:01:10.990 – 00:01:11.990] Berbentuk open [00:01:11.990 – 00:01:13.430] Sebab kita pun tak tahu [00:01:13.430 – 00:01:15.310] Mungkin dia ada benda-benda yang lain [00:01:15.310 – 00:01:17.470] So ini adalah dua jenis soalan [00:01:17.470 – 00:01:18.050] Yang awak kena tahu [00:01:18.050 – 00:01:19.230] Wujud sebenarnya soalan [00:01:19.230 – 00:01:20.890] Close ended dan open ended [00:01:20.890 – 00:01:22.010] That's why kadang-kadang [00:01:22.010 – 00:01:22.810] Kita tak perasan [00:01:22.810 – 00:01:24.870] soalan yang kita tanya, punca kena sidai [00:01:24.870 – 00:01:26.770] kena beluti, so jumpa dalam video [00:01:26.770 – 00:01:28.350] selanjutnya, izaz