Average Closing Rate Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:28] Average Closing Rate. Apa Average Closing Rate ni? Pernah tak kita tengok seorang tim sale, seorang dia WhatsApp, seorang close. Itu maksudnya keberkesanan dia. Ada pula yang WhatsApp 10 orang, seorang close. Okey, cuba tengok gambar ni. Kalau katakanlah barang harga RM100, biasanya Average Closing Rate ataupun keberkesanan closing kita biasanya dalam sekitar 20% to 40%. Maksudnya macam ni, kalau 100 orang WhatsApp, 20 close. Itu kira okey lah. [semak: uncertain words, number or amount] [00:00:28–00:00:30] tapi saya letak range [semak: uncertain words] [00:00:30–00:00:31] antara 20 ke 40 [semak: number or amount] [00:00:31–00:00:32] maksud 40 kat sini [semak: number or amount] [00:00:32–00:00:35] kalau 40% closing rate [semak: number or amount] [00:00:35–00:00:36] untuk barang harga 100 [semak: number or amount] [00:00:36–00:00:37] wow [00:00:37–00:00:38] ni power gila [00:00:38–00:00:38] sebab apa [00:00:38–00:00:39] bayangkan [00:00:39–00:00:40] barang harga murah [00:00:40–00:00:41] 100-200 ni [semak: uncertain words, number or amount] [00:00:41–00:00:43] kalau 100 orang whatsapp [semak: number or amount] [00:00:43–00:00:44] 40 orang boleh close [semak: number or amount] [00:00:44–00:00:44] memang power [00:00:44–00:00:46] tapi kalau barang harga mahal sikit [00:00:46–00:00:47] contohnya barang tu dah start [00:00:47–00:00:49] harga dia RM2,000 [semak: uncertain words, number or amount] [00:00:49–00:00:51] closing rate dah mula mencabar [00:00:51–00:00:52] sebab apa [00:00:52–00:00:53] risiko tinggi [00:00:53–00:00:55] so risk pun tinggi [00:00:55–00:00:57] that's why customer susah nak buat keputusan [00:00:57–00:00:58] so biasa kita letak dalam sekitar [00:00:58–00:01:00] 5 ke 10% ni kira dah tune lah [semak: uncertain words, number or amount] [00:01:00–00:01:03] So 5% contohnya 100 orang WhatsApp [semak: uncertain words, number or amount] [00:01:03–00:01:05] 5 yang close [semak: number or amount] [00:01:05–00:01:07] Itu yang korang consider sebagai bagus [00:01:07–00:01:10] Tapi kalau yang sangat-sangat bagus berapa? [00:01:10–00:01:11] 10% [semak: number or amount] [00:01:11–00:01:12] Maksudnya produk harga RM2,000 [semak: number or amount] [00:01:12–00:01:14] Produk harga RM5,000, RM10,000 ni [semak: number or amount] [00:01:14–00:01:16] Kita dapat 10 orang WhatsApp, 1 close [semak: number or amount] [00:01:16–00:01:17] Yang ni memang power lah [00:01:17–00:01:19] Dan kita pergi pula harga yang lagi mahal [00:01:19–00:01:20] Tengok harga ni pula [semak: uncertain words] [00:01:20–00:01:22] Belas-belas ataupun ratus ribu [00:01:22–00:01:25] Sebenarnya bila barang dah main ratus ribu [00:01:25–00:01:27] Ataupun puluh ribu, lima puluh ribu ni [00:01:27–00:01:28] Kalau dapat closing rate [semak: uncertain words] [00:01:28–00:01:30] 1% ni pun dah bersyukur gila dah [semak: uncertain words, number or amount] [00:01:30–00:01:31] Sebab apa? [00:01:31–00:01:32] Bayangkan [00:01:32–00:01:34] Kalau ada 100 orang whatsapp [semak: uncertain words, number or amount] [00:01:34–00:01:35] 100 orang whatsapp tau [semak: number or amount] [00:01:35–00:01:36] Ini whatsapp je [00:01:36–00:01:38] Seorang close pun dah sebenarnya ok [semak: uncertain words] [00:01:38–00:01:41] Tapi kalau dapat dalam sekitar 2%, 3% [semak: number or amount] [00:01:41–00:01:43] Itu dah kira sangat-sangat bagus [00:01:43–00:01:44] Sebab ini barang mahat [00:01:44–00:01:45] So, bila kita faham [00:01:45–00:01:47] Average closing rate [00:01:47–00:01:50] Ataupun bahasa mudah kita panggil CR [00:01:50–00:01:51] Closing rate whatsapp kita berapa [00:01:51–00:01:53] Kita dah tak rasa lebih realistik [00:01:53–00:01:55] Sebab nak close customer ni [00:01:55–00:01:56] Is a game of numbers [semak: uncertain words] [00:01:56–00:01:58] Kalau awak hanya ada 10 customer WhatsApp [semak: number or amount] [00:01:58–00:02:00] Takkan awak expect awak ada 10 sale [semak: uncertain words, number or amount] [00:02:00–00:02:00] Tak logik [00:02:00–00:02:01] That's why [00:02:01–00:02:02] Kadang-kadang team sale cepat koyak [00:02:02–00:02:04] Bila dia tak faham benda basic ni [00:02:04–00:02:05] Berapa ramai sale [00:02:05–00:02:08] Berapa ramai customer yang saya nak kena dapat [00:02:08–00:02:09] Untuk dapat sale yang saya nak [00:02:09–00:02:12] So kalau awak tengok harga yang awak tengok dekat sini [semak: uncertain words] [00:02:12–00:02:14] Awak boleh relate dengan produk awak sekarang [00:02:14–00:02:15] Harga produk awak berapa [00:02:15–00:02:16] Tengok harga ni [00:02:16–00:02:16] Ini average ya [semak: uncertain words] [00:02:16–00:02:18] Barang murah [00:02:18–00:02:19] Senang nak close [00:02:19–00:02:20] So closing rate tinggi [00:02:20–00:02:21] Barang sederhana [00:02:21–00:02:22] Susah sikit [00:02:22–00:02:24] So kita akan letak target yang realistik [00:02:24–00:02:25] 5 ke 10% [semak: number or amount] [00:02:25–00:02:28] Tapi kalau barang yang lagi mahal, be realistic lah. [00:02:28–00:02:31] 100 orang WhatsApp, mungkin baru seorang close. [semak: uncertain words, number or amount] [00:02:31–00:02:33] So, jumpa dalam video seterusnya.