Product Knowledge Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:04] Product Knowledge. Jom kita siapkan pula Product Knowledge. [semak: uncertain words] [00:00:05–00:00:13] Kalau tadi kita dah siapkan Question Bank, Trust Bank dan juga Educate Bank, kita nak buat Product Knowledge. [00:00:13–00:00:16] Product Knowledge ni simple sahaja, tak patutnya ambil masa yang lama. [semak: uncertain words] [00:00:17–00:00:19] Kita senaraikan apa produk yang kita nak buat. [semak: uncertain words] [00:00:19–00:00:28] Contohnya, siapunya package adalah Private Tutor, Monthly Private Tutor. [00:00:28–00:00:30] So saya nak anda list kan dekat sini [semak: uncertain words] [00:00:30–00:00:31] Apa-apa produk [semak: uncertain words] [00:00:31–00:00:32] Ataupun service [semak: uncertain words] [00:00:33–00:00:34] Katakanlah saya ada satu [00:00:34–00:00:35] Saya buat satu je lah [00:00:35–00:00:36] Katakanlah saya ada banyak [00:00:36–00:00:38] Saya nak anda copy yang ni [00:00:38–00:00:39] Copy [00:00:39–00:00:41] Saya drag daripada atas [00:00:41–00:00:42] Saya tarik [00:00:43–00:00:44] Lepas tu saya boleh right click [00:00:44–00:00:47] Saya tekan copy dekat sini [00:00:47–00:00:49] Ataupun command C [00:00:49–00:00:50] Ataupun ctrl C [semak: uncertain words] [00:00:51–00:00:52] Kita guna shortcut pun boleh [00:00:52–00:00:53] Saya copy [00:00:53–00:00:55] Dan dekat bawah ni [semak: uncertain words] [00:00:56–00:00:57] Saya right click [00:00:58–00:00:59] Dan saya paste [00:00:59–00:01:01] Ataupun command V [semak: uncertain words] [00:01:01–00:01:02] Ataupun control V [00:01:02–00:01:03] Nampak kita dah copy dia [semak: uncertain words] [00:01:03–00:01:05] So buatlah benda yang sama [00:01:05–00:01:07] Kalau anda ada banyak produk [00:01:07–00:01:08] Ataupun banyak servis [00:01:08–00:01:10] Okay apa tujuan kita buat benda ni [semak: uncertain words] [00:01:10–00:01:11] Kita nak senaraikan [00:01:12–00:01:13] Produk kita nama dia apa [00:01:13–00:01:15] Dan harga dia berapa [00:01:15–00:01:15] RM [00:01:17–00:01:18] 700 [semak: number or amount] [00:01:19–00:01:20] Katakanlah [00:01:20–00:01:21] RM [semak: uncertain words] [00:01:21–00:01:21] RM [semak: uncertain words] [00:01:21–00:01:22] RM [semak: uncertain words] [00:01:22–00:01:22] RM [semak: uncertain words] [00:01:22–00:01:22] RM [00:01:22–00:01:23] RM600 [semak: uncertain words, number or amount] [00:01:23–00:01:24] Katakanlah [00:01:24–00:01:25] Monthly private tutor [00:01:25–00:01:28] Problem yang kita solve. [00:01:29–00:01:43] Ajar anak secara one-on-one di center petaling jaya. [semak: uncertain words] [00:01:45–00:01:56] khas untuk anak yang struggle English di sekolah [00:01:56–00:02:04] sebab tak boleh fokus belajar dalam grup besar. [00:02:05–00:02:06] Mungkin macam tu. [00:02:07–00:02:09] So, saya listkanlah apa yang saya nak solvekan. [00:02:10–00:02:12] Saya nak solvekan benda tu. [00:02:12–00:02:16] Saya nak solvekan masalah anak yang tak boleh nak fokus. [00:02:16–00:02:25] So, kita dapat custom solution secara personal [semak: uncertain words] [00:02:26–00:02:31] Ataupun one on one dengan cikgu [00:02:31–00:02:36] Saya buat benda ni just untuk saya lebih faham [00:02:36–00:02:37] Inilah apa yang aku nak solve [00:02:37–00:02:52] So, siapa target customer kita adalah anak umur 8 tahun hingga 14, 12 tahun. [semak: number or amount] [00:02:55–00:03:08] Sekolah, dah bersekolah, takut ketinggalan dalam exam. [semak: uncertain words] [00:03:09–00:03:11] Contohnya, itulah target saya. [00:03:11–00:03:13] Lelaki perempuan, dua boleh. [semak: uncertain words] [00:03:13–00:03:16] Apa features yang kita ada senaraikan contohnya. [00:03:16–00:03:18] Features kita, tak kisahlah produk ke servis [semak: uncertain words] [00:03:18–00:03:20] Maksudnya bahan-bahan yang kita ada [00:03:20–00:03:20] Features-features [00:03:20–00:03:23] So kita buat 60 minit [semak: number or amount] [00:03:23–00:03:25] Kelas, tu yang pertama [semak: uncertain words] [00:03:25–00:03:27] Yang kedua [00:03:30–00:03:31] Tempat [00:03:32–00:03:34] Di Petaling Jaya [00:03:34–00:03:36] Okay sambil anda tengok saya buat ni [semak: uncertain words] [00:03:36–00:03:38] Anda boleh pause video ni dan buat sendiri [00:03:38–00:03:40] Buat untuk anda punya produk ataupun servis [00:03:40–00:03:42] Sebab kita tak nak kita terus buat skrip [00:03:42–00:03:44] Lupanya banyak team sale [semak: uncertain words] [00:03:44–00:03:45] Dia skip product knowledge [00:03:45–00:03:47] Dia pun tak tahu produk dia buat apa [00:03:47–00:03:48] So, jom please jangan skip benda ni [semak: uncertain words] [00:03:48–00:03:50] Kita buat sama-sama [00:03:50–00:03:51] Ambil masa sekejap je [00:03:51–00:03:52] Dalam 10 minit, 15 minit [semak: number or amount] [00:03:52–00:03:53] Jom kita buat terus [00:03:53–00:03:55] Ok, apa lagi features features menarik [semak: uncertain words] [00:03:55–00:03:56] Contohnya saya punya tutor ni [semak: uncertain words] [00:03:56–00:03:58] Kita akan bagi workbook [00:04:00–00:04:01] Workbook [00:04:02–00:04:05] And then kita akan bagi homework [00:04:06–00:04:07] Homework weekend [00:04:08–00:04:09] Ok, lagi [00:04:09–00:04:10] Apa lagi kita buat [00:04:10–00:04:13] Oh, kita dalam sesi ni [00:04:14–00:04:14] Features kita [00:04:14–00:04:17] Adalah oh cikgu kita [semak: uncertain words] [00:04:17–00:04:18] Cikgu berpengalaman [00:04:21–00:04:23] Mungkin cikgu kita ni berpengalaman [00:04:23–00:04:24] Apa lagi [00:04:24–00:04:25] Dia menarik [semak: uncertain words] [00:04:25–00:04:26] Features ataupun [semak: uncertain words] [00:04:26–00:04:28] Kita boleh kata jugalah [00:04:28–00:04:28] Macam USP [00:04:28–00:04:29] Apa keunikan kita [00:04:29–00:04:31] Apa yang kita buat unik [00:04:31–00:04:32] Oh kita [00:04:33–00:04:34] Guna [00:04:34–00:04:35] Teknik [00:04:37–00:04:38] Belajar [00:04:38–00:04:40] Dari [00:04:40–00:04:41] Cambridge [00:04:42–00:04:43] Contohnya [00:04:43–00:04:44] Pantai lah [00:04:44–00:04:45] Apa benefit dia [00:04:45–00:04:46] Apa outcome dia [00:04:46–00:04:47] Apa benefit dia [semak: uncertain words] [00:04:47–00:04:48] Kita senaraikan [00:04:48–00:04:48] Okay [semak: uncertain words] [00:04:49–00:04:50] Anak [00:04:51–00:04:52] Confident [00:04:53–00:04:53] Bercakap [00:04:53–00:04:54] English [00:04:57–00:04:58] Sepantas [00:04:58–00:05:01] Tiga bulan [00:05:02–00:05:03] Apa lagi benefit dia [00:05:04–00:05:06] Mula [00:05:11–00:05:12] Boleh [00:05:13–00:05:14] Spelling [00:05:16–00:05:17] Dengan betul [00:05:18–00:05:19] Lagi [00:05:21–00:05:23] Skot exam naik [semak: uncertain words] [00:05:25–00:05:26] Pantai lah [00:05:26–00:05:27] Apa-apa lagi [semak: uncertain words] [00:05:27–00:05:28] Apa maksud benefit ni? [00:05:29–00:05:30] Benefit ni adalah kelebihan [00:05:30–00:05:32] Ataupun outcome lah [00:05:32–00:05:33] Bila dia dah dapat [00:05:33–00:05:35] Dia dapat segala features-features ni [semak: uncertain words] [00:05:35–00:05:36] Dia dah join kelas [00:05:36–00:05:37] Dapat workbook [semak: uncertain words] [00:05:37–00:05:38] Buat-buat benda ni semua [00:05:38–00:05:39] Apa hasil dia? [semak: uncertain words] [00:05:39–00:05:40] Apa outcome dia? [00:05:40–00:05:42] Apa kesan kepada diri dia? [00:05:43–00:05:44] Contohnya kesan seterusnya [00:05:45–00:05:46] Mak ayah [00:05:48–00:05:49] Berani [00:05:50–00:05:51] Hantar [00:05:51–00:05:52] Anak [00:05:54–00:05:54] Pidato [00:05:56–00:05:57] Speech contest [00:06:00–00:06:01] Contohnya speech contest [semak: uncertain words] [00:06:02–00:06:03] Ataupun [00:06:04–00:06:05] Anak [00:06:06–00:06:07] Pandai [00:06:09–00:06:10] Pandai apa [00:06:11–00:06:12] Pandai [00:06:14–00:06:15] Belajar sendiri [00:06:16–00:06:17] Daripada [00:06:18–00:06:18] Tutorial [00:06:19–00:06:20] Mak Saleh English [semak: uncertain words] [00:06:20–00:06:24] Di Youtube ke [00:06:24–00:06:25] Apakah kan [00:06:26–00:06:28] Sekarang ni kan banyak ilmu-ilmu dekat Youtube [00:06:28–00:06:29] Jadi bila dia tak pandai English ni [00:06:29–00:06:30] Dia susah nak belajar [00:06:30–00:06:32] Lagi apa lagi [00:06:33–00:06:35] Cikgu mudah [00:06:35–00:06:36] Ajar di sekolah [semak: uncertain words] [00:06:37–00:06:39] Lagi apa lagi benefit dia [semak: uncertain words] [00:06:39–00:06:40] Apa benefit anak dia [00:06:40–00:06:42] Mudah faham subjek lain [00:06:43–00:06:47] Yang berbahasa Inggeris [00:06:49–00:06:51] Mungkin ada subjek-subjek [semak: uncertain words] [00:06:51–00:06:52] Sains ke apa ke dalam bahasa Inggeris [00:06:52–00:06:55] Jadi benda-benda yang in English ni [semak: uncertain words] [00:06:55–00:06:55] Dia mudah faham [00:06:55–00:06:57] So kita listkan [semak: uncertain words] [00:06:57–00:06:59] So harga kita berapa [00:06:59–00:07:01] Saya dah tulis pula kata [semak: uncertain words] [00:07:01–00:07:03] Tulislah harga sini [semak: uncertain words] [00:07:03–00:07:04] RM600 [semak: number or amount] [00:07:04–00:07:06] So kita ada [semak: uncertain words] [00:07:06–00:07:08] Package seminggu [semak: uncertain words] [00:07:08–00:07:10] 2 kali [semak: uncertain words, number or amount] [00:07:11–00:07:12] RM600 [semak: number or amount] [00:07:12–00:07:15] Yang ni [00:07:17–00:07:18] Sebulan [00:07:18–00:07:19] 8 kali [semak: number or amount] [00:07:19–00:07:21] Mungkin kita ada 2 package [semak: number or amount] [00:07:22–00:07:24] Package seminggu [00:07:24–00:07:26] 1 kali, sebulan 4 kali [semak: number or amount] [00:07:26–00:07:28] Yang ni mungkin [00:07:28–00:07:29] 300 [semak: uncertain words, number or amount] [00:07:29–00:07:31] Mungkin 400 [semak: number or amount] [00:07:33–00:07:34] Ataupun kita ada package [00:07:39–00:07:39] One off [semak: uncertain words] [00:07:39–00:07:40] Tak logik [semak: uncertain words] [00:07:40–00:07:41] Mungkin dua je lah package kot [00:07:43–00:07:43] Dah [00:07:43–00:07:44] Senaraikan kat situ [00:07:44–00:07:46] So yang atas ni saya padam [00:07:47–00:07:48] Lepas tu next pula [00:07:48–00:07:50] Apa USP tu [00:07:50–00:07:50] Alamak [00:07:50–00:07:51] Saya dah salah tulis lah [semak: uncertain words] [00:07:52–00:07:52] Features [00:07:53–00:07:54] USP [00:07:54–00:07:55] Yang ni kalau confused [00:07:55–00:07:56] Boleh [00:07:57–00:07:58] Alih dia letak dekat atas [00:07:58–00:08:00] Saya buat benda ni untuk anda main-main je [semak: uncertain words] [00:08:00–00:08:03] So kalau anda rasa benda ni redundant [00:08:03–00:08:04] Boleh padam dia [00:08:04–00:08:06] Ni saya alihkan dia nampak [00:08:06–00:08:06] Saya dragkan dia [semak: uncertain words] [00:08:07–00:08:08] Tulis je [00:08:08–00:08:08] Yang penting [00:08:08–00:08:09] Kalau rasa tak perlu [semak: uncertain words] [00:08:09–00:08:10] Boleh padam [00:08:10–00:08:11] Macam mana nak padam benda ni [00:08:11–00:08:12] Right click [semak: uncertain words] [00:08:12–00:08:13] Delete row [00:08:13–00:08:14] Nampak [00:08:14–00:08:15] Delete row [semak: uncertain words] [00:08:15–00:08:15] Kilang [00:08:15–00:08:15] Dah [semak: uncertain words] [00:08:15–00:08:16] Cukuplah [00:08:16–00:08:17] Kita buatlah ini [semak: uncertain words] [00:08:17–00:08:18] Features dan USP [00:08:18–00:08:19] Tambah je semua kat sini [semak: uncertain words] [00:08:19–00:08:21] Okay next [semak: uncertain words] [00:08:21–00:08:21] How to purchase [00:08:21–00:08:22] Macam mana dia nak beli [00:08:22–00:08:23] Dia kena [00:08:23–00:08:24] Transfer [00:08:26–00:08:27] Deposit [00:08:28–00:08:29] RM [00:08:31–00:08:32] RM50 [semak: uncertain words, number or amount] [00:08:33–00:08:34] Lepas tu [00:08:34–00:08:34] Baki [00:08:34–00:08:35] Sebelum [00:08:36–00:08:37] Kelas bermula [00:08:38–00:08:38] Mungkin [00:08:38–00:08:40] So apa cara dia nak buat payment [00:08:41–00:08:42] Adakah dia kena bayar deposit [00:08:42–00:08:45] Ataupun dia bayar 50% [semak: number or amount] [00:08:45–00:08:46] So senaraikan kat sini [00:08:47–00:08:48] Okay next [semak: uncertain words] [00:08:49–00:08:50] Apakah proof [semak: uncertain words] [00:08:51–00:08:52] Ataupun trust yang kita ada [00:08:52–00:08:55] Yang ni kita tak payah [00:08:55–00:08:56] Adalah kot eh sebab ni kita boleh refer [semak: uncertain words] [00:08:56–00:08:57] Daripada [00:08:58–00:09:01] Ni kita refer trust bank je lah [semak: uncertain words] [00:09:02–00:09:04] So saya rasa ni boleh delete lah [00:09:04–00:09:05] Kita boleh right click kat sini [00:09:05–00:09:06] Kita boleh delete row ni [00:09:06–00:09:07] Cukuplah [00:09:09–00:09:10] Refer trust bank [00:09:12–00:09:13] Ok jadi sekarang ni [semak: uncertain words] [00:09:13–00:09:15] Saya telah pun menyiapkan dia [00:09:15–00:09:15] Nampak [00:09:15–00:09:16] Adalah benda-benda penting [semak: uncertain words] [00:09:16–00:09:18] At least kita lah [00:09:18–00:09:18] Ada features [semak: uncertain words] [00:09:18–00:09:19] Ada USP [00:09:19–00:09:19] Ada outcome [00:09:19–00:09:21] Ni lah benda-benda yang kita nak [semak: uncertain words] [00:09:21–00:09:22] Package price [00:09:22–00:09:23] How to purchase [00:09:23–00:09:24] Ok cuma saya nak tambah [00:09:24–00:09:25] Satu lagi benda [00:09:25–00:09:26] Satu lagi benda [00:09:26–00:09:28] Kita right click kat sini [00:09:28–00:09:29] Kita insert row below [00:09:29–00:09:31] Saya nak tambah satu lagi benda [00:09:31–00:09:32] Yang saya rasa sangat penting [00:09:32–00:09:33] Tapi saya terlupa nak masukkan [00:09:33–00:09:34] Nama dia weakness [00:09:35–00:09:36] Oh weakness [00:09:36–00:09:38] Ok apakah weakness produk kita [semak: uncertain words] [00:09:38–00:09:40] Weakness dia limited [semak: uncertain words] [00:09:41–00:09:43] Slot cikgu terhad [00:09:43–00:09:44] Contohnya itu mungkin weakness kita [semak: uncertain words] [00:09:44–00:09:46] Lagi apa weakness kita [00:09:46–00:09:47] Hmm [semak: uncertain words] [00:09:48–00:09:50] Mungkin kita boleh kata mahal [00:09:51–00:09:52] Kalau group [semak: uncertain words] [00:09:53–00:09:54] Murah [00:09:55–00:09:57] Murah 50% [semak: number or amount] [00:09:58–00:10:00] Kalau group ramai-ramai [00:10:00–00:10:02] So kita listkan juga kita punya weakness [00:10:02–00:10:02] Weakness kita [00:10:02–00:10:05] Kenapa? Sebab kita nak pastikan [00:10:05–00:10:08] Kita senang nak counter rejection [semak: uncertain words] [00:10:08–00:10:09] Weakness ni [00:10:11–00:10:11] Bagus [00:10:13–00:10:13] Untuk [00:10:13–00:10:14] Standby [00:10:15–00:10:17] Ayat counter rejection [00:10:17–00:10:19] Sebab kita nak counter balik [00:10:19–00:10:20] Bila customer kata [semak: uncertain words] [00:10:20–00:10:21] Mahal lah [00:10:21–00:10:21] Kita dah standby [semak: uncertain words] [00:10:21–00:10:23] Kita dah tahu dah memang mahal [semak: uncertain words] [00:10:23–00:10:25] So kita takkan terkejut [00:10:25–00:10:28] That's why pastikan kita letak juga weakness [semak: uncertain words] [00:10:28–00:10:30] Jadi bagi saya ni yang penting-penting lah [00:10:30–00:10:31] Kita pergi balik [00:10:31–00:10:32] Yang penting [00:10:32–00:10:34] Kita letak dulu nama produk kita apa [semak: uncertain words] [00:10:34–00:10:36] Apa masalah yang dia nak solve [semak: uncertain words] [00:10:36–00:10:37] Siapa yang kita cuba target [00:10:38–00:10:39] Mungkin saya boleh kata kat sini [00:10:39–00:10:40] Satu lagi [00:10:40–00:10:41] Area Petaling Jaya [semak: uncertain words] [00:10:42–00:10:42] PJ [00:10:43–00:10:45] Features USP yang kita ada [00:10:45–00:10:46] Boleh combine je sekali [00:10:46–00:10:46] Sebab dia almost sama [semak: uncertain words] [00:10:46–00:10:47] Features USP [00:10:47–00:10:48] Features USP [00:10:48–00:10:50] And then apakah hasil outcome dia [00:10:50–00:10:52] Apa yang berlaku dekat dia secara personal [00:10:52–00:10:53] Dekat anak dia [00:10:53–00:10:53] Dekat mak dia [00:10:54–00:10:55] Package harga berapa [00:10:55–00:10:56] Macam mana dia nak beli [00:10:56–00:10:57] Macam mana nak bayar [semak: uncertain words] [00:10:57–00:10:58] Dan weakness [00:10:58–00:11:00] So bila kita dah siapkan benda ni [00:11:00–00:11:03] Barulah kita dah pergi kepada step yang seterusnya [semak: uncertain words] [00:11:03–00:11:05] Untuk buat course script [semak: uncertain words] [00:11:05–00:11:06] Pastikan anda siapkan [00:11:06–00:11:06] Product knowledge [semak: uncertain words] [00:11:06–00:11:07] Sebab [00:11:07–00:11:08] Kalau benda ni siap [semak: uncertain words] [00:11:08–00:11:08] Katakanlah [00:11:08–00:11:10] Anda nak guna AI sekalipun [00:11:10–00:11:11] Nak tanya AI [00:11:11–00:11:12] Tolong bagi saya jawapan [00:11:12–00:11:13] Sebenarnya dah boleh [00:11:13–00:11:15] Sebab dah ada benda-benda ni [00:11:15–00:11:16] Okay [semak: uncertain words] [00:11:16–00:11:17] So [00:11:17–00:11:19] Kita stop dulu sampai sini [00:11:19–00:11:21] Pastikan anda siapkan [00:11:21–00:11:22] Dan bawah ni [00:11:22–00:11:23] Saya nak delete [00:11:23–00:11:25] Ini saya tak ada apa-apa lah [semak: uncertain words] [00:11:25–00:11:26] Jadi saya remove dulu [00:11:26–00:11:27] Kalau anda [00:11:27–00:11:28] Ada nak tambah apa-apa [00:11:28–00:11:29] Silakan [00:11:29–00:11:30] Sebab tu saya suka guna [00:11:30–00:11:30] Google document [semak: uncertain words] [00:11:30–00:11:31] Senang [00:11:31–00:11:33] Dokumen ni hidup [00:11:33–00:11:35] Jangan rigid sangat, jangan strict sangat [00:11:35–00:11:38] Template yang saya bagi ni untuk kita free flow [00:11:38–00:11:40] Boleh ubah dia, nak ubah colour dan sebagainya [00:11:40–00:11:41] Boleh, kita jumpa dalam panduan [00:11:41–00:11:42] Yang seterusnya [semak: uncertain words]