Wajib Guna WhatsApp Business Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:02] Wajib Guna WhatsApp Business. [semak: uncertain words] [00:00:02–00:00:04] Okay, anda pernah tak guna WhatsApp Business? [semak: uncertain words] [00:00:04–00:00:05] WhatsApp Business ni apa? [00:00:05–00:00:10] Okay, kalau anda pergi dekat Google Play ataupun ni, boleh search WhatsApp Business. [00:00:10–00:00:13] Okay, WhatsApp Business ni percuma je, gratis je guys. [00:00:13–00:00:17] So, please pakai WhatsApp Business ni sebenarnya dia wajib, dia bukannya optional. [00:00:17–00:00:21] Boleh pergi dan install sebab dia ada dua beza eh, WhatsApp biasa dengan WhatsApp Business. [00:00:21–00:00:26] Dan WhatsApp Business ni boleh pergi install sebab dia ada function-function, catalog dan sebagainya. [00:00:26–00:00:28] Please install WhatsApp Business. [00:00:28–00:00:29] Antara reason kenapa nak pakai WhatsApp Business [00:00:29–00:00:31] Nombor satu, nak run meta ads ni [semak: uncertain words] [00:00:31–00:00:33] Perlu ada WhatsApp Business [00:00:33–00:00:34] Kalau tak, tak boleh nak run [00:00:34–00:00:36] Dia nak minta verification code dan sebagainya [00:00:36–00:00:37] Memang wajib guna WhatsApp Business [00:00:37–00:00:39] Nombor dua, ni antara yang penting [00:00:39–00:00:40] Business profile [00:00:40–00:00:44] Perasan tak, kita ada WhatsApp Business profile [semak: uncertain words] [00:00:44–00:00:45] Okay, business profile ni [semak: uncertain words] [00:00:45–00:00:48] Alah yang customer biasa tengok [semak: uncertain words] [00:00:48–00:00:49] Dia kadang-kadang nak skodeng [00:00:49–00:00:50] Siapa dia ni? [00:00:51–00:00:51] Nama dia apa? [00:00:52–00:00:52] Dia macam ni lah [00:00:52–00:00:54] Kita boleh tengok profile kita [semak: uncertain words] [00:00:54–00:00:56] Nama, buat apa dan sebagainya [00:00:56–00:00:57] Ni contoh [00:00:57–00:00:59] So kita tahu buka pukul berapa [00:00:59–00:01:00] Website dan sebagainya [00:01:00–00:01:02] So yang ni wajib buat [00:01:02–00:01:03] Sebab business profile ni [00:01:03–00:01:04] Sangat-sangat penting [semak: uncertain words] [00:01:04–00:01:06] Customer ni sebelum dia beli [00:01:06–00:01:07] Dia akan sekodeng-sekodeng dulu [00:01:07–00:01:08] Tengok siapa dia ni [00:01:08–00:01:09] Betul ke serious buat business [00:01:09–00:01:11] Kalau ni adalah seller [semak: uncertain words] [00:01:11–00:01:13] Mestilah dia letak nama macam ni [00:01:13–00:01:14] Ha macam ni contohnya kan [semak: uncertain words] [00:01:14–00:01:16] So pastikan anda setting betul-betul [00:01:16–00:01:18] Nama WhatsApp business anda [00:01:18–00:01:19] Letak description [00:01:19–00:01:19] Letak website [00:01:19–00:01:20] Semua info-info [00:01:20–00:01:21] Letak dah lengkap kan [semak: uncertain words] [00:01:21–00:01:22] Next pula [00:01:22–00:01:24] Dalam ni ada fungsi list [00:01:24–00:01:25] Sekarang dia panggil WhatsApp list [00:01:25–00:01:27] Tapi kita panggil dulu label lah [00:01:27–00:01:28] Kita boleh label-labelkan chat [00:01:28–00:01:29] Tahu tak [semak: uncertain words] [00:01:29–00:01:30] Alah WhatsApp label [semak: uncertain words] [00:01:30–00:01:30] Kan [semak: uncertain words] [00:01:30–00:01:32] So WhatsApp business label ni [00:01:32–00:01:33] Kita boleh labelkan [00:01:33–00:01:34] Kita punya conversation [00:01:34–00:01:35] Contohnya macam ni [00:01:35–00:01:37] Kita boleh labelkan [00:01:37–00:01:38] New customer [00:01:38–00:01:38] New order [00:01:38–00:01:39] Pending payment [00:01:39–00:01:40] Dan benda ni [00:01:40–00:01:41] Kita boleh adjust dia [semak: uncertain words] [00:01:41–00:01:42] Katakanlah customer tu [semak: uncertain words] [00:01:42–00:01:43] Mula-mula quality [00:01:43–00:01:44] Lepas tu dia reject [00:01:44–00:01:45] Kita tukarlah label [00:01:45–00:01:47] Dan label ni sangat-sangat penting [00:01:47–00:01:48] Sebab kita nak follow up nanti [00:01:48–00:01:49] Dan last sekali [00:01:49–00:01:52] Yang ni super-super-super penting [00:01:52–00:01:52] Saya merahkan [00:01:52–00:01:54] Kita panggil sebagai [00:01:54–00:01:54] Quick reply [semak: uncertain words] [00:01:54–00:01:55] Quick reply ni adalah function [00:01:55–00:01:56] Untuk kita reply [00:01:56–00:01:58] Dengan laju, nak jimat masa 2 jam [semak: number or amount] [00:01:58–00:02:00] Dengan family, ada masa quality time [semak: uncertain words] [00:02:00–00:02:02] Please lah guys, jangan kufu nikmat, gunakanlah [semak: uncertain words] [00:02:02–00:02:04] Quick reply ni, sebab kalau tak [00:02:04–00:02:06] Guna quick reply, serious memang penat [semak: uncertain words] [00:02:06–00:02:08] Gila, ok, whatsapp business quick reply ni [00:02:08–00:02:10] Saya tunjuk teaser sikit, contohnya [00:02:10–00:02:12] Macam ni, ok, kita katalah [00:02:12–00:02:14] Kita nak reply customer, kita [00:02:14–00:02:16] Takkanlah nak tulis satu-satu [semak: uncertain words] [00:02:16–00:02:18] Kita guna sahaja slash [00:02:18–00:02:20] Macam ni eh, kita boleh save siap-siap [00:02:20–00:02:22] Dia macam kita boleh save conversation tu [00:02:22–00:02:24] So that bila kita nak panggil nanti [00:02:24–00:02:26] Kita buat slash sahaja [00:02:26–00:02:27] Simple macam ni lah [semak: uncertain words] [00:02:27–00:02:28] Nampak ni [00:02:28–00:02:29] Kita dah add [00:02:29–00:02:30] Shortcut dia [semak: uncertain words] [00:02:30–00:02:31] P-R-U-C [00:02:31–00:02:32] Lepas tu kita tulis kat sini [00:02:32–00:02:34] So bila kita nak panggil [00:02:34–00:02:34] Quick reply nanti [semak: uncertain words] [00:02:34–00:02:36] Kita just buat slash macam ni je [00:02:36–00:02:37] Slash dia akan keluar [00:02:37–00:02:38] Tapi takpe lah [00:02:38–00:02:39] Nanti saya akan tunjuk lebih detail [00:02:39–00:02:40] Tapi quick reply ni [semak: uncertain words] [00:02:40–00:02:42] Kita ada buat [00:02:42–00:02:43] Macam ni konsep dia [00:02:43–00:02:45] Nanti saya akan tunjuk lebih detail eh [semak: uncertain words] [00:02:45–00:02:46] Kita akan guna [00:02:46–00:02:47] Code-code yang sesuai [semak: uncertain words] [00:02:47–00:02:48] Untuk quick reply [00:02:48–00:02:49] So please [00:02:49–00:02:50] Kalau anda belum pakai [00:02:50–00:02:50] WhatsApp Business [00:02:50–00:02:52] Install WhatsApp Business sekarang [00:02:53–00:02:54] Dan seterusnya [00:02:54–00:02:55] Bila kita respond dekat WhatsApp ni [semak: uncertain words] [00:02:55–00:02:57] Ada strategi break pattern [semak: uncertain words] [00:02:57–00:02:58] Maksudnya kita nak [00:02:58–00:03:00] Cara reply kita tu [00:03:00–00:03:00] Lain-lain [semak: uncertain words] [00:03:00–00:03:02] Dia tak nampak sama je [00:03:02–00:03:03] Tak nampak sama je [00:03:03–00:03:04] Nombor satu [00:03:04–00:03:05] Apa yang kita nak break pattern [00:03:05–00:03:05] Adalah [00:03:05–00:03:07] Whatsapp notification [00:03:07–00:03:08] Saya perasan ramai tim saya [semak: uncertain words] [00:03:08–00:03:09] Dia akan minta maaf [00:03:09–00:03:10] Maaf mengganggu [00:03:10–00:03:11] Masih berminat ke [00:03:11–00:03:12] Maaf mengganggu [00:03:12–00:03:13] Saya nak follow up [00:03:13–00:03:14] Maaf mengganggu [00:03:14–00:03:15] Jadi kena ambil [00:03:15–00:03:17] Bila dia send Whatsapp [00:03:17–00:03:18] Dia punya Whatsapp [00:03:19–00:03:20] Notification dia tu [00:03:20–00:03:20] Mesti start dengan [00:03:20–00:03:21] Maaf mengganggu [00:03:21–00:03:22] Okay apa yang berlaku eh [semak: uncertain words] [00:03:22–00:03:24] Saya visualaskan lah benda ni [00:03:24–00:03:25] Takut anda tak boleh nak bayangkan [00:03:25–00:03:27] Whatsapp notification [00:03:27–00:03:28] Okay [semak: uncertain words] [00:03:29–00:03:30] Whatsapp notification ni [00:03:30–00:03:31] Alah bayangkan eh [semak: uncertain words] [00:03:31–00:03:32] Bila customer [00:03:32–00:03:33] Ting ting [00:03:33–00:03:35] Kita dapat notification kat atas ni kan [00:03:35–00:03:37] Customer memang tak baca Whatsapp kita [00:03:37–00:03:38] Tapi setuju tak setuju [00:03:38–00:03:41] Dia baca notification [00:03:41–00:03:41] Betul tak [00:03:41–00:03:42] Contoh macam ni [00:03:42–00:03:43] Ting ting [00:03:43–00:03:44] Maaf mengganggu [00:03:44–00:03:45] Just nak tanya yang masih berminat ke [semak: uncertain words] [00:03:45–00:03:46] Ting ting [00:03:46–00:03:47] Maaf mengganggu [00:03:47–00:03:48] That's why lah [00:03:48–00:03:50] Please jangan bagi salam hari-hari [00:03:50–00:03:52] Dah lah salam pertama pun tak jawab [00:03:52–00:03:52] Berapa banyak dosa nak tambah [semak: uncertain words] [00:03:52–00:03:53] Kat semua kita tu [semak: uncertain words] [00:03:53–00:03:55] So jangan tambah [semak: uncertain words] [00:03:55–00:03:56] Dosa customer [00:03:56–00:03:57] Kita tak nak [00:03:57–00:03:59] Setiap hari bagi salam [00:03:59–00:03:59] Contohnya [00:03:59–00:04:00] Hari pertama [00:04:00–00:04:01] Kita bagi salam [00:04:01–00:04:02] Mungkin hari ketiga [00:04:02–00:04:03] Terus dia tanya [00:04:03–00:04:05] Sakit letut lagi ke [semak: uncertain words] [00:04:05–00:04:06] Kalau solat [semak: uncertain words] [00:04:06–00:04:07] Okay tak tu [semak: uncertain words] [00:04:07–00:04:07] Panya soalan [00:04:07–00:04:08] Dia maksudnya [00:04:08–00:04:10] Kita nak break pattern notification [00:04:10–00:04:11] Kadang-kadang [00:04:12–00:04:12] Assalamualaikum [00:04:12–00:04:13] Salam Jumaat [00:04:13–00:04:13] Dah [00:04:13–00:04:15] Itu satu follow up pula [00:04:15–00:04:16] Lepas tu follow up esok pula [00:04:16–00:04:16] Tak payah bagi salam [semak: uncertain words] [00:04:16–00:04:17] Follow up esok pula [00:04:17–00:04:18] Taknya pasal dream [semak: uncertain words] [00:04:18–00:04:18] Follow up esok pula [00:04:18–00:04:19] Taknya pasal problem [00:04:19–00:04:20] So that's why please [semak: uncertain words] [00:04:20–00:04:23] Jangan gunakan ayat introduction yang sama [semak: uncertain words] [00:04:23–00:04:24] Sebab nanti dekat whatsapp [semak: uncertain words] [00:04:24–00:04:26] notification tu, eh eh lah, kantor [semak: uncertain words] [00:04:26–00:04:28] budak sale lah, ni mesti budak sale lah itu kan [semak: uncertain words] [00:04:28–00:04:31] sebab kita guna ayat yang sama, ok next [semak: uncertain words] [00:04:31–00:04:32] break pattern yang selesai adalah [00:04:32–00:04:34] chat bubble, kita [00:04:34–00:04:36] tak nak hantar bubble yang sama [00:04:36–00:04:38] satu bubble kadang-kadang satu baris [00:04:38–00:04:40] satu bubble kadang-kadang dua baris, kadang-kadang tiga baris [00:04:40–00:04:43] maksudnya apa, bila kita hantar [00:04:43–00:04:44] whatsapp kat customer kita ni [00:04:44–00:04:46] whatsapp chat bubble [00:04:47–00:04:49] kita tak nak bubble tu [00:04:49–00:04:51] jumlah panjang dia sama [00:04:51–00:04:52] kita nak always break pattern [00:04:52–00:04:54] contoh macam ni lah, saya ambil [semak: uncertain words] [00:04:55–00:04:55] Example macam ni [00:04:55–00:04:57] Ini satu bubble [semak: uncertain words] [00:04:57–00:04:58] Ini satu bubble [semak: uncertain words] [00:04:58–00:04:59] Kita nak pastikan [00:04:59–00:05:00] Bubble kita ni [00:05:00–00:05:01] Ada pendek ada panjang [semak: uncertain words] [00:05:01–00:05:02] Macam ni cantik [00:05:02–00:05:02] Tengok [00:05:02–00:05:03] Ada yang panjang [00:05:03–00:05:04] Tiga baris [00:05:04–00:05:05] Ada yang pendek [00:05:05–00:05:06] Ada yang panjang [00:05:06–00:05:07] Ada yang pendek [00:05:07–00:05:08] Ada setengah tim sale [semak: uncertain words] [00:05:08–00:05:10] Bubble dia ni pendek je semua [00:05:10–00:05:11] Bila bubble pendek sangat [00:05:11–00:05:12] Nampak sangat lah [semak: uncertain words] [00:05:12–00:05:13] Kita ni macam seller [00:05:13–00:05:13] Yang tak apa-apa nak friendly [00:05:13–00:05:15] Bila panjang sangat pula [00:05:15–00:05:16] Nampak over friendly [00:05:16–00:05:17] So kita nak pastikan [00:05:17–00:05:19] Bubble kita ni break pattern [00:05:19–00:05:19] That's why nanti dalam [00:05:19–00:05:21] Contoh-contoh seterusnya [00:05:21–00:05:21] Anda akan nampak [00:05:21–00:05:23] Bubble yang saya akan gunakan [00:05:23–00:05:25] Ada yang pendek ada yang panjang [semak: uncertain words] [00:05:25–00:05:25] Ada contoh eh [semak: uncertain words] [00:05:25–00:05:26] Ini dua baris nampak [00:05:26–00:05:27] Satu baris dua baris [00:05:27–00:05:28] Inilah maksud saya baris [semak: uncertain words] [00:05:28–00:05:29] Yang ni dua baris [semak: uncertain words] [00:05:29–00:05:30] Yang ni satu baris [00:05:30–00:05:31] Jadi bila kita hantar [00:05:31–00:05:32] Chat bubble [00:05:32–00:05:33] Bila kita borak dengan customer [semak: uncertain words] [00:05:33–00:05:35] Pastikan always break pattern bubble [00:05:35–00:05:38] Sebab customer tak baca full [00:05:38–00:05:39] Kita tulis kat sini eh [semak: uncertain words] [00:05:41–00:05:44] Sebab customer tak baca full [00:05:45–00:05:48] Tapi dia scan je [00:05:48–00:05:49] Dia scan je [00:05:49–00:05:51] Dia tak bolehlah nak baca beri sangat [semak: uncertain words] [00:05:51–00:05:53] So bila kita break pattern bubble [00:05:53–00:05:54] kadang satu baris, kadang dua baris [00:05:54–00:05:57] dia memudahkan dia untuk membaca [semak: uncertain words] [00:05:57–00:05:59] dia boleh scan, scan, scan dah faham [semak: uncertain words] [00:05:59–00:06:00] dan last sekali guys [00:06:00–00:06:03] anda kena faham, rahsia sebenar closing ni [00:06:03–00:06:04] sebenarnya adalah susunan soalan [00:06:04–00:06:06] closing script ni apa sebenarnya [00:06:06–00:06:09] dia adalah question sequence [semak: uncertain words] [00:06:09–00:06:10] yang ni saya kena merahkan, anda boleh ikut saya [00:06:10–00:06:13] kalau ada penonton tambahan, boleh salin [semak: uncertain words] [00:06:13–00:06:14] dan masukkan terus [00:06:15–00:06:17] question sequence ni adalah [00:06:17–00:06:18] susunan soalan, kalau kita [00:06:18–00:06:21] susun soalan yang betul, auto closing [00:06:21–00:06:23] Contoh, kita boleh buat macam inilah [00:06:23–00:06:25] Alamak, auto jadi warna merah pula [00:06:25–00:06:26] Saya buat warna hitam [00:06:27–00:06:29] Q1, soalan pertama [semak: number or amount] [00:06:29–00:06:31] Kita tanya dia, ada problem A ke? [00:06:33–00:06:34] Question yang kedua pula [00:06:34–00:06:37] Kita tanya dia, ada problem C ke? [00:06:38–00:06:39] Saja je nak ajak borak [00:06:39–00:06:41] Question yang ketiga, kita tanya dia [00:06:42–00:06:42] Tentang [00:06:44–00:06:45] Dia punya dream [00:06:45–00:06:47] Dia ada tak plan nak-nak ni [semak: uncertain words] [00:06:47–00:06:49] Lepas tu Q yang keempat, kita tanya dia [semak: uncertain words] [00:06:49–00:06:50] Pasal payment method [semak: uncertain words] [00:06:51–00:06:52] Ataupun kita tanya dia [00:06:52–00:06:53] Pasal when [semak: uncertain words] [00:06:53–00:06:54] Bila dia plan nak [00:06:54–00:06:55] Nak solvekan benda ni [semak: uncertain words] [00:06:55–00:06:56] Q yang kelima [semak: uncertain words] [00:06:56–00:06:56] Tanya dia pula [00:06:56–00:06:58] Pasal payment option [semak: uncertain words] [00:06:58–00:06:59] Dia prefer payment macam mana [00:06:59–00:07:00] Q yang ke [00:07:01–00:07:02] Enam [00:07:02–00:07:03] Kita tanya pula [00:07:04–00:07:04] Tentang [00:07:09–00:07:09] Tentang [00:07:09–00:07:11] Cara guna ke [00:07:11–00:07:11] Demo ke [00:07:11–00:07:13] Tau pakai tak [00:07:13–00:07:14] Lepas tu [00:07:14–00:07:15] Q yang kelima [00:07:15–00:07:16] Jadi bila kita susun [00:07:16–00:07:17] Soalan-soalan ni dengan betul [00:07:17–00:07:18] Perasan tak [00:07:18–00:07:19] Mungkin soalan ni [00:07:19–00:07:20] Oh demo ni patut dekat [00:07:20–00:07:21] Atas ni [semak: uncertain words] [00:07:21–00:07:22] Okay [semak: uncertain words] [00:07:22–00:07:22] Borja natural [semak: uncertain words] [00:07:22–00:07:24] So Q1, Q2, Q3 [semak: number or amount] [00:07:24–00:07:26] Sampai lah lah sekali eh [semak: uncertain words] [00:07:26–00:07:28] Tak sengaja dia pun terbuat payment [semak: uncertain words] [00:07:28–00:07:31] Sebab apa kita punya susunan soalan kita ni cantik [semak: uncertain words] [00:07:31–00:07:32] Katakanlah saya tu [semak: uncertain words] [00:07:32–00:07:33] Tukar [00:07:33–00:07:36] Q6 ni saya letak dekat Q2 [semak: number or amount] [00:07:36–00:07:37] Tak ke pening kan semua [semak: uncertain words] [00:07:37–00:07:38] Baru-baru whatsapp eh [00:07:38–00:07:40] Tanya nak bayar macam mana ya [semak: uncertain words] [00:07:40–00:07:42] Eh relax lah aku baru nak whatsapp [00:07:42–00:07:43] Janganlah paksa beli [00:07:43–00:07:46] Sebab tu susunan soalan ni dia ada seni dia [00:07:46–00:07:48] Kalau kita susun dengan betul dia akan masuk smooth [00:07:48–00:07:51] Dia tak rasa macam terlampau memaksa-maksa [00:07:51–00:07:53] Mungkin demo ni dekat lepas Q4 [semak: number or amount] [00:07:53–00:07:54] Patut dia macam ni [semak: uncertain words] [00:07:54–00:07:55] Ini Q3 [semak: number or amount] [00:07:55–00:07:57] Jadi anda akan nampak sebenarnya [00:07:57–00:08:01] Team sale yang power adalah team sale yang tanya soalan yang betul [semak: uncertain words] [00:08:01–00:08:06] Timing tanya soalan yang betul [00:08:06–00:08:07] Kalau tanya soalan yang betul [00:08:07–00:08:08] Dapatlah jawapan yang betul [00:08:08–00:08:10] Sebab tu closing script ni adalah question sequence [semak: uncertain words] [00:08:10–00:08:12] Bak kata pepatah maksalah [semak: uncertain words] [00:08:12–00:08:14] Tak adalah saya yang kata ni [semak: uncertain words] [00:08:14–00:08:16] Siapa tanya soalan menang [00:08:16–00:08:18] Siapa jawab soalan kalah [00:08:18–00:08:20] Siapa berjaya kawal soalan [00:08:20–00:08:22] Dia berjaya kawal [00:08:23–00:08:23] Conversation [00:08:23–00:08:25] Ini adalah mindset closing [00:08:25–00:08:26] Ish [semak: uncertain words] [00:08:26–00:08:27] Kenapa tanya soalan menang [00:08:27–00:08:28] Jawab soalan kalah [00:08:28–00:08:29] Saya nak cerita macam ni [semak: uncertain words] [00:08:30–00:08:31] Siapa [00:08:32–00:08:34] Jawab soalan [00:08:34–00:08:36] Dia sedang dikawal [00:08:37–00:08:37] Maksudnya macam ni tak [00:08:37–00:08:39] Perasan tak kadang-kadang customer datang [semak: uncertain words] [00:08:39–00:08:40] Ni harga berapa? [00:08:40–00:08:40] Kita menjawab [00:08:40–00:08:41] Oh ni RM70 [semak: number or amount] [00:08:42–00:08:43] Ada waranti ke? [semak: uncertain words] [00:08:43–00:08:44] Ada tuan [00:08:45–00:08:47] Okey lah saya fikir dulu lah [semak: uncertain words] [00:08:47–00:08:47] Okey [00:08:47–00:08:49] Sesiapa yang kawal perbualan tu? [00:08:49–00:08:50] Customer lah [00:08:50–00:08:51] Tapi kalau kita yang tanya dia [00:08:51–00:08:52] Tuan duduk ada mana [semak: uncertain words] [00:08:52–00:08:53] Okay ice breaking dulu [semak: uncertain words] [00:08:53–00:08:54] Baik [00:08:54–00:08:56] First time ke tu pasal brand ni tuan [semak: uncertain words] [00:08:56–00:08:56] Okay [00:08:56–00:08:57] Kat rumah apa-apa amai [semak: uncertain words] [00:08:57–00:08:58] Kita dah masuk berdepan [00:08:58–00:08:59] Okay [00:08:59–00:09:00] Ni ni ni ni [semak: uncertain words] [00:09:00–00:09:01] Borak-borak-borak [00:09:01–00:09:02] Sampailah sekali kita masuk berdepan [semak: uncertain words] [00:09:02–00:09:04] Tuan nak pasang minggu ni ke minggu depan [00:09:04–00:09:06] Kalau minggu ni kita ada rebate [00:09:06–00:09:07] Kita ada discount [00:09:07–00:09:08] Bolehlah minggu ni ya [semak: uncertain words] [00:09:08–00:09:10] So kita mengawal perbualan tu [00:09:10–00:09:11] Ke arah closing [00:09:11–00:09:12] That's why [00:09:12–00:09:13] Siapa tanya soalan menang [00:09:14–00:09:16] Siapa jawab soalan kalah [00:09:16–00:09:17] Ni ada kena faham eh [semak: uncertain words] [00:09:17–00:09:19] Bukan kita nak mengawal sama customer [semak: uncertain words] [00:09:19–00:09:19] Tak [00:09:19–00:09:20] Kita tak nak dia meleret [00:09:20–00:09:22] Ada setengah orang kan [semak: uncertain words] [00:09:22–00:09:23] Dia borak dengan customer tu [00:09:25–00:09:25] Meleret [00:09:25–00:09:27] Meleret jadi sampai [00:09:27–00:09:28] Tahap [00:09:28–00:09:29] 3 hari [semak: number or amount] [00:09:29–00:09:30] 5 hari [semak: number or amount] [00:09:30–00:09:30] Whatsapp [00:09:30–00:09:31] Tapi tak close-close [00:09:31–00:09:32] Pernah tak jumpa customer [00:09:32–00:09:33] Team sale macam tu [semak: uncertain words] [00:09:33–00:09:35] Kadang-kadang call customer [00:09:35–00:09:36] Sampai 2 jam [semak: number or amount] [00:09:36–00:09:36] Ha [semak: uncertain words] [00:09:36–00:09:37] Cita masalah family [semak: uncertain words] [00:09:37–00:09:38] Tapi tak close-close [00:09:38–00:09:39] Kita tak nak meleret [00:09:39–00:09:40] Kita nak efficient [semak: uncertain words] [00:09:40–00:09:42] Dan katakanlah customer interrupt [00:09:42–00:09:43] Ni harga berapa [00:09:43–00:09:44] Kita nak jawab ringkas [semak: uncertain words] [00:09:44–00:09:46] Dan teruskan dengan skrip [00:09:46–00:09:48] Customer tanya potong kita [00:09:48–00:09:49] Berapa yang harga [00:09:49–00:09:49] Jawab je terus [semak: uncertain words] [00:09:49–00:09:50] Bermula RM56 [semak: number or amount] [00:09:50–00:09:52] By the way [00:09:52–00:09:54] Puan ada masalah allergic tak? [semak: uncertain words] [00:09:54–00:09:55] Pernah ambil buat hospital [00:09:55–00:09:56] Pap terus potong [semak: uncertain words] [00:09:56–00:09:58] Terus je sambung dengan skrip [00:09:58–00:09:59] Contohnya dia tanya [00:09:59–00:10:00] Ada waranti tak ni? [00:10:00–00:10:02] Ya ada waranti 5 tahun [semak: uncertain words, number or amount] [00:10:02–00:10:03] By the way kita kat sini [00:10:03–00:10:06] Memang akan provide after sale service [semak: uncertain words] [00:10:06–00:10:08] Puan sebelum ni pernah try ni ni ni tak? [semak: uncertain words] [00:10:09–00:10:09] Maksudnya [00:10:09–00:10:11] Jangan biar dia yang mengawal perbualan [00:10:11–00:10:13] Kita nak hormat dia [00:10:13–00:10:14] Kita akan jawab je soalan dia [00:10:14–00:10:17] Tapi kita nak teruskan dengan flow skrip kita [00:10:17–00:10:20] Iaitu kita punya question sequence [00:10:20–00:10:22] So kita nak membawa dia daripada point A [semak: uncertain words] [00:10:22–00:10:24] Kepada point B, kepada point C, kepada point D [semak: uncertain words] [00:10:24–00:10:25] Kepada point E, pandai, sampai lah [semak: uncertain words] [00:10:25–00:10:28] Closing, so that's why [semak: uncertain words] [00:10:28–00:10:29] Itulah yang anda kena buat [00:10:29–00:10:32] Kita jumpa dalam video yang seterusnya [semak: uncertain words]