Wajib Guna WhatsApp Business
Source: https://coachadib.com/module/6ac237963472a558a9791e3a
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.210 – 00:00:02.490] Wajib Guna WhatsApp Business.

[00:00:02.790 – 00:00:04.390] Okay, anda pernah tak guna WhatsApp Business?

[00:00:04.570 – 00:00:05.530] WhatsApp Business ni apa?

[00:00:05.850 – 00:00:10.110] Okay, kalau anda pergi dekat Google Play ataupun ni, boleh search WhatsApp Business.

[00:00:10.990 – 00:00:13.310] Okay, WhatsApp Business ni percuma je, gratis je guys.

[00:00:13.450 – 00:00:17.170] So, please pakai WhatsApp Business ni sebenarnya dia wajib, dia bukannya optional.

[00:00:17.670 – 00:00:21.190] Boleh pergi dan install sebab dia ada dua beza eh, WhatsApp biasa dengan WhatsApp Business.

[00:00:21.450 – 00:00:26.050] Dan WhatsApp Business ni boleh pergi install sebab dia ada function-function, catalog dan sebagainya.

[00:00:26.330 – 00:00:28.070] Please install WhatsApp Business.

[00:00:28.070 – 00:00:29.730] Antara reason kenapa nak pakai WhatsApp Business

[00:00:29.730 – 00:00:31.590] Nombor satu, nak run meta ads ni

[00:00:31.590 – 00:00:33.330] Perlu ada WhatsApp Business

[00:00:33.330 – 00:00:34.710] Kalau tak, tak boleh nak run

[00:00:34.710 – 00:00:36.670] Dia nak minta verification code dan sebagainya

[00:00:36.670 – 00:00:37.950] Memang wajib guna WhatsApp Business

[00:00:37.950 – 00:00:39.950] Nombor dua, ni antara yang penting

[00:00:39.950 – 00:00:40.750] Business profile

[00:00:40.750 – 00:00:44.150] Perasan tak, kita ada WhatsApp Business profile

[00:00:44.150 – 00:00:45.890] Okay, business profile ni

[00:00:45.890 – 00:00:48.350] Alah yang customer biasa tengok

[00:00:48.350 – 00:00:49.470] Dia kadang-kadang nak skodeng

[00:00:49.470 – 00:00:50.510] Siapa dia ni?

[00:00:51.070 – 00:00:51.830] Nama dia apa?

[00:00:52.130 – 00:00:52.850] Dia macam ni lah

[00:00:52.850 – 00:00:54.370] Kita boleh tengok profile kita

[00:00:54.370 – 00:00:56.850] Nama, buat apa dan sebagainya

[00:00:56.850 – 00:00:57.810] Ni contoh

[00:00:57.810 – 00:00:59.850] So kita tahu buka pukul berapa

[00:00:59.850 – 00:01:00.990] Website dan sebagainya

[00:01:00.990 – 00:01:02.290] So yang ni wajib buat

[00:01:02.290 – 00:01:03.590] Sebab business profile ni

[00:01:03.590 – 00:01:04.490] Sangat-sangat penting

[00:01:04.490 – 00:01:06.170] Customer ni sebelum dia beli

[00:01:06.170 – 00:01:07.250] Dia akan sekodeng-sekodeng dulu

[00:01:07.250 – 00:01:08.330] Tengok siapa dia ni

[00:01:08.330 – 00:01:09.850] Betul ke serious buat business

[00:01:09.850 – 00:01:11.510] Kalau ni adalah seller

[00:01:11.510 – 00:01:13.750] Mestilah dia letak nama macam ni

[00:01:13.750 – 00:01:14.710] Ha macam ni contohnya kan

[00:01:14.710 – 00:01:16.830] So pastikan anda setting betul-betul

[00:01:16.830 – 00:01:18.170] Nama WhatsApp business anda

[00:01:18.170 – 00:01:19.010] Letak description

[00:01:19.010 – 00:01:19.730] Letak website

[00:01:19.730 – 00:01:20.610] Semua info-info

[00:01:20.610 – 00:01:21.950] Letak dah lengkap kan

[00:01:21.950 – 00:01:22.830] Next pula

[00:01:22.830 – 00:01:24.370] Dalam ni ada fungsi list

[00:01:24.370 – 00:01:25.830] Sekarang dia panggil WhatsApp list

[00:01:25.830 – 00:01:27.270] Tapi kita panggil dulu label lah

[00:01:27.270 – 00:01:28.550] Kita boleh label-labelkan chat

[00:01:28.550 – 00:01:29.210] Tahu tak

[00:01:29.210 – 00:01:30.190] Alah WhatsApp label

[00:01:30.190 – 00:01:30.790] Kan

[00:01:30.790 – 00:01:32.430] So WhatsApp business label ni

[00:01:32.430 – 00:01:33.690] Kita boleh labelkan

[00:01:33.690 – 00:01:34.830] Kita punya conversation

[00:01:34.830 – 00:01:35.870] Contohnya macam ni

[00:01:35.870 – 00:01:37.490] Kita boleh labelkan

[00:01:37.490 – 00:01:38.110] New customer

[00:01:38.110 – 00:01:38.650] New order

[00:01:38.650 – 00:01:39.310] Pending payment

[00:01:39.310 – 00:01:40.390] Dan benda ni

[00:01:40.390 – 00:01:41.770] Kita boleh adjust dia

[00:01:41.770 – 00:01:42.910] Katakanlah customer tu

[00:01:42.910 – 00:01:43.710] Mula-mula quality

[00:01:43.710 – 00:01:44.510] Lepas tu dia reject

[00:01:44.510 – 00:01:45.410] Kita tukarlah label

[00:01:45.410 – 00:01:47.270] Dan label ni sangat-sangat penting

[00:01:47.270 – 00:01:48.750] Sebab kita nak follow up nanti

[00:01:48.750 – 00:01:49.990] Dan last sekali

[00:01:49.990 – 00:01:52.130] Yang ni super-super-super penting

[00:01:52.130 – 00:01:52.950] Saya merahkan

[00:01:52.950 – 00:01:54.010] Kita panggil sebagai

[00:01:54.010 – 00:01:54.830] Quick reply

[00:01:54.830 – 00:01:55.970] Quick reply ni adalah function

[00:01:55.970 – 00:01:56.890] Untuk kita reply

[00:01:56.890 – 00:01:58.630] Dengan laju, nak jimat masa 2 jam

[00:01:58.630 – 00:02:00.530] Dengan family, ada masa quality time

[00:02:00.530 – 00:02:02.930] Please lah guys, jangan kufu nikmat, gunakanlah

[00:02:02.930 – 00:02:04.810] Quick reply ni, sebab kalau tak

[00:02:04.810 – 00:02:06.810] Guna quick reply, serious memang penat

[00:02:06.810 – 00:02:08.810] Gila, ok, whatsapp business quick reply ni

[00:02:08.810 – 00:02:10.870] Saya tunjuk teaser sikit, contohnya

[00:02:10.870 – 00:02:12.750] Macam ni, ok, kita katalah

[00:02:12.750 – 00:02:14.730] Kita nak reply customer, kita

[00:02:14.730 – 00:02:16.270] Takkanlah nak tulis satu-satu

[00:02:16.270 – 00:02:18.250] Kita guna sahaja slash

[00:02:18.250 – 00:02:20.650] Macam ni eh, kita boleh save siap-siap

[00:02:20.650 – 00:02:22.670] Dia macam kita boleh save conversation tu

[00:02:22.670 – 00:02:24.570] So that bila kita nak panggil nanti

[00:02:24.570 – 00:02:26.230] Kita buat slash sahaja

[00:02:26.730 – 00:02:27.650] Simple macam ni lah

[00:02:27.650 – 00:02:28.070] Nampak ni

[00:02:28.070 – 00:02:29.130] Kita dah add

[00:02:29.130 – 00:02:30.210] Shortcut dia

[00:02:30.210 – 00:02:31.690] P-R-U-C

[00:02:31.690 – 00:02:32.890] Lepas tu kita tulis kat sini

[00:02:32.890 – 00:02:34.050] So bila kita nak panggil

[00:02:34.050 – 00:02:34.770] Quick reply nanti

[00:02:34.770 – 00:02:36.510] Kita just buat slash macam ni je

[00:02:36.510 – 00:02:37.530] Slash dia akan keluar

[00:02:37.530 – 00:02:38.070] Tapi takpe lah

[00:02:38.070 – 00:02:39.050] Nanti saya akan tunjuk lebih detail

[00:02:39.050 – 00:02:40.750] Tapi quick reply ni

[00:02:40.750 – 00:02:42.270] Kita ada buat

[00:02:42.770 – 00:02:43.850] Macam ni konsep dia

[00:02:43.850 – 00:02:45.170] Nanti saya akan tunjuk lebih detail eh

[00:02:45.170 – 00:02:46.150] Kita akan guna

[00:02:46.150 – 00:02:47.290] Code-code yang sesuai

[00:02:47.290 – 00:02:48.190] Untuk quick reply

[00:02:48.190 – 00:02:49.170] So please

[00:02:49.170 – 00:02:50.170] Kalau anda belum pakai

[00:02:50.170 – 00:02:50.730] WhatsApp Business

[00:02:50.730 – 00:02:52.390] Install WhatsApp Business sekarang

[00:02:53.510 – 00:02:54.430] Dan seterusnya

[00:02:54.430 – 00:02:55.870] Bila kita respond dekat WhatsApp ni

[00:02:55.870 – 00:02:57.570] Ada strategi break pattern

[00:02:57.570 – 00:02:58.970] Maksudnya kita nak

[00:02:58.970 – 00:03:00.470] Cara reply kita tu

[00:03:00.470 – 00:03:00.990] Lain-lain

[00:03:00.990 – 00:03:02.350] Dia tak nampak sama je

[00:03:02.350 – 00:03:03.330] Tak nampak sama je

[00:03:03.330 – 00:03:04.210] Nombor satu

[00:03:04.210 – 00:03:05.310] Apa yang kita nak break pattern

[00:03:05.310 – 00:03:05.750] Adalah

[00:03:05.750 – 00:03:07.010] Whatsapp notification

[00:03:07.010 – 00:03:08.510] Saya perasan ramai tim saya

[00:03:08.510 – 00:03:09.450] Dia akan minta maaf

[00:03:09.450 – 00:03:10.370] Maaf mengganggu

[00:03:10.370 – 00:03:11.470] Masih berminat ke

[00:03:11.470 – 00:03:12.490] Maaf mengganggu

[00:03:12.490 – 00:03:13.930] Saya nak follow up

[00:03:13.930 – 00:03:14.750] Maaf mengganggu

[00:03:14.750 – 00:03:15.510] Jadi kena ambil

[00:03:15.510 – 00:03:17.190] Bila dia send Whatsapp

[00:03:17.190 – 00:03:18.550] Dia punya Whatsapp

[00:03:19.150 – 00:03:20.010] Notification dia tu

[00:03:20.010 – 00:03:20.770] Mesti start dengan

[00:03:20.770 – 00:03:21.590] Maaf mengganggu

[00:03:21.590 – 00:03:22.650] Okay apa yang berlaku eh

[00:03:22.650 – 00:03:24.350] Saya visualaskan lah benda ni

[00:03:24.350 – 00:03:25.590] Takut anda tak boleh nak bayangkan

[00:03:25.590 – 00:03:27.590] Whatsapp notification

[00:03:27.590 – 00:03:28.310] Okay

[00:03:29.270 – 00:03:30.630] Whatsapp notification ni

[00:03:30.630 – 00:03:31.630] Alah bayangkan eh

[00:03:31.630 – 00:03:32.390] Bila customer

[00:03:32.390 – 00:03:33.410] Ting ting

[00:03:33.410 – 00:03:35.390] Kita dapat notification kat atas ni kan

[00:03:35.390 – 00:03:37.530] Customer memang tak baca Whatsapp kita

[00:03:37.530 – 00:03:38.910] Tapi setuju tak setuju

[00:03:38.910 – 00:03:41.130] Dia baca notification

[00:03:41.130 – 00:03:41.650] Betul tak

[00:03:41.650 – 00:03:42.570] Contoh macam ni

[00:03:42.570 – 00:03:43.110] Ting ting

[00:03:43.110 – 00:03:44.330] Maaf mengganggu

[00:03:44.330 – 00:03:45.810] Just nak tanya yang masih berminat ke

[00:03:45.810 – 00:03:46.550] Ting ting

[00:03:46.550 – 00:03:47.470] Maaf mengganggu

[00:03:47.470 – 00:03:48.390] That's why lah

[00:03:48.390 – 00:03:50.030] Please jangan bagi salam hari-hari

[00:03:50.030 – 00:03:52.010] Dah lah salam pertama pun tak jawab

[00:03:52.010 – 00:03:52.970] Berapa banyak dosa nak tambah

[00:03:52.970 – 00:03:53.570] Kat semua kita tu

[00:03:53.570 – 00:03:55.210] So jangan tambah

[00:03:55.210 – 00:03:56.330] Dosa customer

[00:03:56.330 – 00:03:57.550] Kita tak nak

[00:03:57.550 – 00:03:59.430] Setiap hari bagi salam

[00:03:59.430 – 00:03:59.930] Contohnya

[00:03:59.930 – 00:04:00.490] Hari pertama

[00:04:00.490 – 00:04:01.370] Kita bagi salam

[00:04:01.370 – 00:04:02.630] Mungkin hari ketiga

[00:04:02.630 – 00:04:03.570] Terus dia tanya

[00:04:03.570 – 00:04:05.050] Sakit letut lagi ke

[00:04:05.050 – 00:04:06.010] Kalau solat

[00:04:06.010 – 00:04:07.150] Okay tak tu

[00:04:07.150 – 00:04:07.930] Panya soalan

[00:04:07.930 – 00:04:08.930] Dia maksudnya

[00:04:08.930 – 00:04:10.790] Kita nak break pattern notification

[00:04:10.790 – 00:04:11.590] Kadang-kadang

[00:04:12.130 – 00:04:12.650] Assalamualaikum

[00:04:12.650 – 00:04:13.410] Salam Jumaat

[00:04:13.410 – 00:04:13.590] Dah

[00:04:13.590 – 00:04:15.010] Itu satu follow up pula

[00:04:15.010 – 00:04:16.250] Lepas tu follow up esok pula

[00:04:16.250 – 00:04:16.890] Tak payah bagi salam

[00:04:16.890 – 00:04:17.550] Follow up esok pula

[00:04:17.550 – 00:04:18.150] Taknya pasal dream

[00:04:18.150 – 00:04:18.710] Follow up esok pula

[00:04:18.710 – 00:04:19.310] Taknya pasal problem

[00:04:19.310 – 00:04:20.950] So that's why please

[00:04:20.950 – 00:04:23.790] Jangan gunakan ayat introduction yang sama

[00:04:23.790 – 00:04:24.890] Sebab nanti dekat whatsapp

[00:04:24.890 – 00:04:26.990] notification tu, eh eh lah, kantor

[00:04:26.990 – 00:04:28.730] budak sale lah, ni mesti budak sale lah itu kan

[00:04:28.730 – 00:04:31.130] sebab kita guna ayat yang sama, ok next

[00:04:31.130 – 00:04:32.470] break pattern yang selesai adalah

[00:04:32.470 – 00:04:34.970] chat bubble, kita

[00:04:34.970 – 00:04:36.830] tak nak hantar bubble yang sama

[00:04:36.830 – 00:04:38.770] satu bubble kadang-kadang satu baris

[00:04:38.770 – 00:04:40.690] satu bubble kadang-kadang dua baris, kadang-kadang tiga baris

[00:04:40.690 – 00:04:43.130] maksudnya apa, bila kita hantar

[00:04:43.130 – 00:04:44.850] whatsapp kat customer kita ni

[00:04:44.850 – 00:04:46.810] whatsapp chat bubble

[00:04:47.490 – 00:04:49.330] kita tak nak bubble tu

[00:04:49.330 – 00:04:51.030] jumlah panjang dia sama

[00:04:51.030 – 00:04:52.410] kita nak always break pattern

[00:04:52.410 – 00:04:54.470] contoh macam ni lah, saya ambil

[00:04:55.130 – 00:04:55.990] Example macam ni

[00:04:55.990 – 00:04:57.570] Ini satu bubble

[00:04:57.570 – 00:04:58.490] Ini satu bubble

[00:04:58.490 – 00:04:59.650] Kita nak pastikan

[00:04:59.650 – 00:05:00.430] Bubble kita ni

[00:05:00.430 – 00:05:01.650] Ada pendek ada panjang

[00:05:01.650 – 00:05:02.310] Macam ni cantik

[00:05:02.310 – 00:05:02.570] Tengok

[00:05:02.570 – 00:05:03.770] Ada yang panjang

[00:05:03.770 – 00:05:04.790] Tiga baris

[00:05:04.790 – 00:05:05.770] Ada yang pendek

[00:05:05.770 – 00:05:06.490] Ada yang panjang

[00:05:06.490 – 00:05:07.070] Ada yang pendek

[00:05:07.070 – 00:05:08.090] Ada setengah tim sale

[00:05:08.090 – 00:05:10.330] Bubble dia ni pendek je semua

[00:05:10.330 – 00:05:11.490] Bila bubble pendek sangat

[00:05:11.490 – 00:05:12.130] Nampak sangat lah

[00:05:12.130 – 00:05:13.010] Kita ni macam seller

[00:05:13.010 – 00:05:13.910] Yang tak apa-apa nak friendly

[00:05:13.910 – 00:05:15.670] Bila panjang sangat pula

[00:05:15.670 – 00:05:16.710] Nampak over friendly

[00:05:16.710 – 00:05:17.710] So kita nak pastikan

[00:05:17.710 – 00:05:19.070] Bubble kita ni break pattern

[00:05:19.070 – 00:05:19.970] That's why nanti dalam

[00:05:19.970 – 00:05:21.270] Contoh-contoh seterusnya

[00:05:21.270 – 00:05:21.970] Anda akan nampak

[00:05:21.970 – 00:05:23.570] Bubble yang saya akan gunakan

[00:05:23.570 – 00:05:25.050] Ada yang pendek ada yang panjang

[00:05:25.050 – 00:05:25.650] Ada contoh eh

[00:05:25.650 – 00:05:26.670] Ini dua baris nampak

[00:05:26.670 – 00:05:27.850] Satu baris dua baris

[00:05:27.850 – 00:05:28.650] Inilah maksud saya baris

[00:05:28.650 – 00:05:29.990] Yang ni dua baris

[00:05:29.990 – 00:05:30.730] Yang ni satu baris

[00:05:30.730 – 00:05:31.850] Jadi bila kita hantar

[00:05:31.850 – 00:05:32.710] Chat bubble

[00:05:32.710 – 00:05:33.770] Bila kita borak dengan customer

[00:05:33.770 – 00:05:35.770] Pastikan always break pattern bubble

[00:05:35.770 – 00:05:38.050] Sebab customer tak baca full

[00:05:38.050 – 00:05:39.490] Kita tulis kat sini eh

[00:05:41.650 – 00:05:44.930] Sebab customer tak baca full

[00:05:45.790 – 00:05:48.270] Tapi dia scan je

[00:05:48.270 – 00:05:49.490] Dia scan je

[00:05:49.490 – 00:05:51.050] Dia tak bolehlah nak baca beri sangat

[00:05:51.050 – 00:05:53.150] So bila kita break pattern bubble

[00:05:53.150 – 00:05:54.910] kadang satu baris, kadang dua baris

[00:05:54.910 – 00:05:57.110] dia memudahkan dia untuk membaca

[00:05:57.110 – 00:05:59.030] dia boleh scan, scan, scan dah faham

[00:05:59.030 – 00:06:00.770] dan last sekali guys

[00:06:00.770 – 00:06:03.250] anda kena faham, rahsia sebenar closing ni

[00:06:03.250 – 00:06:04.990] sebenarnya adalah susunan soalan

[00:06:04.990 – 00:06:06.990] closing script ni apa sebenarnya

[00:06:06.990 – 00:06:09.110] dia adalah question sequence

[00:06:09.110 – 00:06:10.970] yang ni saya kena merahkan, anda boleh ikut saya

[00:06:10.970 – 00:06:13.230] kalau ada penonton tambahan, boleh salin

[00:06:13.230 – 00:06:14.270] dan masukkan terus

[00:06:15.510 – 00:06:17.170] question sequence ni adalah

[00:06:17.170 – 00:06:18.910] susunan soalan, kalau kita

[00:06:18.910 – 00:06:21.190] susun soalan yang betul, auto closing

[00:06:21.190 – 00:06:23.450] Contoh, kita boleh buat macam inilah

[00:06:23.450 – 00:06:25.410] Alamak, auto jadi warna merah pula

[00:06:25.410 – 00:06:26.230] Saya buat warna hitam

[00:06:27.450 – 00:06:29.030] Q1, soalan pertama

[00:06:29.030 – 00:06:31.690] Kita tanya dia, ada problem A ke?

[00:06:33.170 – 00:06:34.590] Question yang kedua pula

[00:06:34.590 – 00:06:37.630] Kita tanya dia, ada problem C ke?

[00:06:38.230 – 00:06:39.510] Saja je nak ajak borak

[00:06:39.510 – 00:06:41.530] Question yang ketiga, kita tanya dia

[00:06:42.330 – 00:06:42.890] Tentang

[00:06:44.030 – 00:06:45.150] Dia punya dream

[00:06:45.150 – 00:06:47.390] Dia ada tak plan nak-nak ni

[00:06:47.390 – 00:06:49.590] Lepas tu Q yang keempat, kita tanya dia

[00:06:49.590 – 00:06:50.570] Pasal payment method

[00:06:51.430 – 00:06:52.530] Ataupun kita tanya dia

[00:06:52.530 – 00:06:53.330] Pasal when

[00:06:53.330 – 00:06:54.370] Bila dia plan nak

[00:06:54.370 – 00:06:55.190] Nak solvekan benda ni

[00:06:55.190 – 00:06:56.310] Q yang kelima

[00:06:56.310 – 00:06:56.950] Tanya dia pula

[00:06:56.950 – 00:06:58.410] Pasal payment option

[00:06:58.410 – 00:06:59.670] Dia prefer payment macam mana

[00:06:59.670 – 00:07:00.950] Q yang ke

[00:07:01.970 – 00:07:02.530] Enam

[00:07:02.530 – 00:07:03.530] Kita tanya pula

[00:07:04.210 – 00:07:04.770] Tentang

[00:07:09.220 – 00:07:09.780] Tentang

[00:07:09.780 – 00:07:11.260] Cara guna ke

[00:07:11.260 – 00:07:11.880] Demo ke

[00:07:11.880 – 00:07:13.280] Tau pakai tak

[00:07:13.980 – 00:07:14.600] Lepas tu

[00:07:14.600 – 00:07:15.380] Q yang kelima

[00:07:15.380 – 00:07:16.760] Jadi bila kita susun

[00:07:16.760 – 00:07:17.920] Soalan-soalan ni dengan betul

[00:07:17.920 – 00:07:18.440] Perasan tak

[00:07:18.440 – 00:07:19.440] Mungkin soalan ni

[00:07:19.440 – 00:07:20.620] Oh demo ni patut dekat

[00:07:20.620 – 00:07:21.180] Atas ni

[00:07:21.180 – 00:07:22.020] Okay

[00:07:22.020 – 00:07:22.960] Borja natural

[00:07:22.960 – 00:07:24.700] So Q1, Q2, Q3

[00:07:24.700 – 00:07:26.440] Sampai lah lah sekali eh

[00:07:26.440 – 00:07:28.220] Tak sengaja dia pun terbuat payment

[00:07:28.220 – 00:07:31.340] Sebab apa kita punya susunan soalan kita ni cantik

[00:07:31.340 – 00:07:32.740] Katakanlah saya tu

[00:07:32.740 – 00:07:33.400] Tukar

[00:07:33.400 – 00:07:36.240] Q6 ni saya letak dekat Q2

[00:07:36.240 – 00:07:37.900] Tak ke pening kan semua

[00:07:37.900 – 00:07:38.900] Baru-baru whatsapp eh

[00:07:38.900 – 00:07:40.700] Tanya nak bayar macam mana ya

[00:07:40.700 – 00:07:42.420] Eh relax lah aku baru nak whatsapp

[00:07:42.420 – 00:07:43.680] Janganlah paksa beli

[00:07:43.680 – 00:07:46.260] Sebab tu susunan soalan ni dia ada seni dia

[00:07:46.260 – 00:07:48.360] Kalau kita susun dengan betul dia akan masuk smooth

[00:07:48.360 – 00:07:51.020] Dia tak rasa macam terlampau memaksa-maksa

[00:07:51.020 – 00:07:53.580] Mungkin demo ni dekat lepas Q4

[00:07:53.580 – 00:07:54.480] Patut dia macam ni

[00:07:54.480 – 00:07:55.200] Ini Q3

[00:07:55.200 – 00:07:57.440] Jadi anda akan nampak sebenarnya

[00:07:57.440 – 00:08:01.780] Team sale yang power adalah team sale yang tanya soalan yang betul

[00:08:01.780 – 00:08:06.260] Timing tanya soalan yang betul

[00:08:06.260 – 00:08:07.660] Kalau tanya soalan yang betul

[00:08:07.660 – 00:08:08.800] Dapatlah jawapan yang betul

[00:08:08.800 – 00:08:10.940] Sebab tu closing script ni adalah question sequence

[00:08:10.940 – 00:08:12.600] Bak kata pepatah maksalah

[00:08:12.600 – 00:08:14.260] Tak adalah saya yang kata ni

[00:08:14.260 – 00:08:16.180] Siapa tanya soalan menang

[00:08:16.180 – 00:08:18.420] Siapa jawab soalan kalah

[00:08:18.420 – 00:08:20.740] Siapa berjaya kawal soalan

[00:08:20.740 – 00:08:22.840] Dia berjaya kawal

[00:08:23.380 – 00:08:23.900] Conversation

[00:08:23.900 – 00:08:25.460] Ini adalah mindset closing

[00:08:25.460 – 00:08:26.440] Ish

[00:08:26.440 – 00:08:27.900] Kenapa tanya soalan menang

[00:08:27.900 – 00:08:28.900] Jawab soalan kalah

[00:08:28.900 – 00:08:29.660] Saya nak cerita macam ni

[00:08:30.860 – 00:08:31.380] Siapa

[00:08:32.980 – 00:08:34.020] Jawab soalan

[00:08:34.660 – 00:08:36.060] Dia sedang dikawal

[00:08:37.020 – 00:08:37.880] Maksudnya macam ni tak

[00:08:37.880 – 00:08:39.580] Perasan tak kadang-kadang customer datang

[00:08:39.580 – 00:08:40.200] Ni harga berapa?

[00:08:40.380 – 00:08:40.820] Kita menjawab

[00:08:40.820 – 00:08:41.960] Oh ni RM70

[00:08:42.520 – 00:08:43.440] Ada waranti ke?

[00:08:43.860 – 00:08:44.620] Ada tuan

[00:08:45.900 – 00:08:47.160] Okey lah saya fikir dulu lah

[00:08:47.160 – 00:08:47.500] Okey

[00:08:47.500 – 00:08:49.300] Sesiapa yang kawal perbualan tu?

[00:08:49.460 – 00:08:50.020] Customer lah

[00:08:50.020 – 00:08:51.460] Tapi kalau kita yang tanya dia

[00:08:51.460 – 00:08:52.340] Tuan duduk ada mana

[00:08:52.340 – 00:08:53.720] Okay ice breaking dulu

[00:08:53.720 – 00:08:54.580] Baik

[00:08:54.580 – 00:08:56.160] First time ke tu pasal brand ni tuan

[00:08:56.160 – 00:08:56.760] Okay

[00:08:56.760 – 00:08:57.780] Kat rumah apa-apa amai

[00:08:57.780 – 00:08:58.660] Kita dah masuk berdepan

[00:08:58.660 – 00:08:59.320] Okay

[00:08:59.320 – 00:09:00.020] Ni ni ni ni

[00:09:00.020 – 00:09:01.020] Borak-borak-borak

[00:09:01.020 – 00:09:02.620] Sampailah sekali kita masuk berdepan

[00:09:02.620 – 00:09:04.800] Tuan nak pasang minggu ni ke minggu depan

[00:09:04.800 – 00:09:06.320] Kalau minggu ni kita ada rebate

[00:09:06.320 – 00:09:07.520] Kita ada discount

[00:09:07.520 – 00:09:08.660] Bolehlah minggu ni ya

[00:09:08.660 – 00:09:10.760] So kita mengawal perbualan tu

[00:09:10.760 – 00:09:11.520] Ke arah closing

[00:09:11.520 – 00:09:12.080] That's why

[00:09:12.080 – 00:09:13.920] Siapa tanya soalan menang

[00:09:14.660 – 00:09:16.800] Siapa jawab soalan kalah

[00:09:16.800 – 00:09:17.720] Ni ada kena faham eh

[00:09:17.720 – 00:09:19.280] Bukan kita nak mengawal sama customer

[00:09:19.280 – 00:09:19.540] Tak

[00:09:19.540 – 00:09:20.880] Kita tak nak dia meleret

[00:09:20.880 – 00:09:22.060] Ada setengah orang kan

[00:09:22.060 – 00:09:23.900] Dia borak dengan customer tu

[00:09:25.180 – 00:09:25.760] Meleret

[00:09:25.760 – 00:09:27.080] Meleret jadi sampai

[00:09:27.700 – 00:09:28.280] Tahap

[00:09:28.280 – 00:09:29.560] 3 hari

[00:09:29.560 – 00:09:30.240] 5 hari

[00:09:30.240 – 00:09:30.720] Whatsapp

[00:09:30.720 – 00:09:31.580] Tapi tak close-close

[00:09:31.580 – 00:09:32.780] Pernah tak jumpa customer

[00:09:32.780 – 00:09:33.700] Team sale macam tu

[00:09:33.700 – 00:09:35.240] Kadang-kadang call customer

[00:09:35.240 – 00:09:36.180] Sampai 2 jam

[00:09:36.180 – 00:09:36.700] Ha

[00:09:36.700 – 00:09:37.840] Cita masalah family

[00:09:37.840 – 00:09:38.660] Tapi tak close-close

[00:09:38.660 – 00:09:39.600] Kita tak nak meleret

[00:09:39.600 – 00:09:40.220] Kita nak efficient

[00:09:40.220 – 00:09:42.180] Dan katakanlah customer interrupt

[00:09:42.180 – 00:09:43.460] Ni harga berapa

[00:09:43.460 – 00:09:44.880] Kita nak jawab ringkas

[00:09:44.880 – 00:09:46.180] Dan teruskan dengan skrip

[00:09:46.180 – 00:09:48.180] Customer tanya potong kita

[00:09:48.180 – 00:09:49.100] Berapa yang harga

[00:09:49.100 – 00:09:49.740] Jawab je terus

[00:09:49.740 – 00:09:50.920] Bermula RM56

[00:09:50.920 – 00:09:52.320] By the way

[00:09:52.320 – 00:09:54.480] Puan ada masalah allergic tak?

[00:09:54.580 – 00:09:55.320] Pernah ambil buat hospital

[00:09:55.320 – 00:09:56.580] Pap terus potong

[00:09:56.580 – 00:09:58.500] Terus je sambung dengan skrip

[00:09:58.500 – 00:09:59.480] Contohnya dia tanya

[00:09:59.480 – 00:10:00.680] Ada waranti tak ni?

[00:10:00.920 – 00:10:02.220] Ya ada waranti 5 tahun

[00:10:02.220 – 00:10:03.740] By the way kita kat sini

[00:10:03.740 – 00:10:06.100] Memang akan provide after sale service

[00:10:06.100 – 00:10:08.900] Puan sebelum ni pernah try ni ni ni tak?

[00:10:09.340 – 00:10:09.780] Maksudnya

[00:10:09.780 – 00:10:11.880] Jangan biar dia yang mengawal perbualan

[00:10:11.880 – 00:10:13.500] Kita nak hormat dia

[00:10:13.500 – 00:10:14.860] Kita akan jawab je soalan dia

[00:10:14.860 – 00:10:17.960] Tapi kita nak teruskan dengan flow skrip kita

[00:10:17.960 – 00:10:20.100] Iaitu kita punya question sequence

[00:10:20.100 – 00:10:22.420] So kita nak membawa dia daripada point A

[00:10:22.420 – 00:10:24.360] Kepada point B, kepada point C, kepada point D

[00:10:24.360 – 00:10:25.920] Kepada point E, pandai, sampai lah

[00:10:25.920 – 00:10:28.040] Closing, so that's why

[00:10:28.040 – 00:10:29.580] Itulah yang anda kena buat

[00:10:29.580 – 00:10:32.240] Kita jumpa dalam video yang seterusnya