3 Closing Style Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:11] 3 style closing. Kita ada 3 jenis closing style. Yang pertama kita panggil sebagai closing direct. Kedua adalah closing consult. Ketiga adalah closing hybrid. Apa beza antara 3? [semak: uncertain words, number or amount] [00:00:11–00:00:14] First kali closing direct ni adalah untuk [semak: uncertain words] [00:00:16–00:00:19] Produk ataupun servis yang murah [semak: uncertain words] [00:00:19–00:00:21] Dia mestilah murah [00:00:21–00:00:23] Apa maksud murah saya ni [00:00:23–00:00:26] Saya letak murah ni sebagai RM100 dan ke bawah [semak: uncertain words, number or amount] [00:00:26–00:00:29] Maksudnya memang barang-barang yang no-brainer [00:00:29–00:00:30] Tak boleh fikir lama sangat [semak: uncertain words] [00:00:30–00:00:31] Nak buat keputusan pun ambil masa [00:00:31–00:00:33] Mungkin dalam sekitar satu hari [00:00:33–00:00:34] Dia murah [00:00:34–00:00:36] Dan selain daripada murah [00:00:36–00:00:37] Dia ada satu lagi syarat [00:00:37–00:00:39] Dia murah dan juga simple [semak: uncertain words] [00:00:39–00:00:42] Maksudnya produk ni dia tak payah nak pening kepala lah [semak: uncertain words] [00:00:42–00:00:45] Fikir eh A ke B? B ke lah C ke lah simple [semak: uncertain words] [00:00:46–00:00:49] Consulting pula dia adalah produk ataupun service [semak: uncertain words] [00:00:49–00:00:52] Tapi harga dia tak murah sangat [00:00:52–00:00:53] Boleh ikut saya eh [semak: uncertain words] [00:00:53–00:00:54] Boleh buka dokumen yang saya ada gunakan ni [semak: uncertain words] [00:00:54–00:00:55] Ikut saya [00:00:55–00:00:57] Dia dalam sekitar RM500 plus minus [semak: number or amount] [00:00:57–00:00:59] Dia dalam sederhana lah [00:00:59–00:01:02] Dan biasanya nak berputusan ni lama setiap 2 ke 3 hari [semak: number or amount] [00:01:02–00:01:04] Dan dia bukannya simple sangat [00:01:04–00:01:06] Dia agak kompleks [00:01:06–00:01:07] Kita panggil yang [00:01:07–00:01:09] Tak adalah kompleks sangat [semak: uncertain words] [00:01:09–00:01:10] Tapi mungkin [00:01:10–00:01:11] Tena consult lah [semak: uncertain words] [00:01:11–00:01:13] Dia consult yang [00:01:13–00:01:14] Sedikit [00:01:14–00:01:15] Agak [00:01:16–00:01:17] Complicated [00:01:17–00:01:18] Agak complicated [00:01:18–00:01:19] Tak adalah pening sangat [00:01:19–00:01:20] Tapi agak complicated [00:01:20–00:01:21] Dan [00:01:22–00:01:23] Consultation ni [00:01:23–00:01:23] Maksudnya [00:01:23–00:01:25] Kita nak closing dia tu [00:01:25–00:01:25] Tak mudah [00:01:25–00:01:26] Bukannya hari ni WhatsApp [semak: uncertain words] [00:01:26–00:01:27] Hari ni dia bayar [semak: uncertain words] [00:01:27–00:01:28] Tak mungkin 2-3 hari [semak: number or amount] [00:01:28–00:01:30] Mungkin 5-6 hari [semak: number or amount] [00:01:30–00:01:30] Macam tu [00:01:30–00:01:31] Sebab tu kita panggil consultation [semak: uncertain words] [00:01:31–00:01:33] Dan hybrid ni pula [00:01:33–00:01:34] Dia adalah [00:01:34–00:01:35] Product ataupun service [00:01:35–00:01:38] Yang dalam kategori mahal [00:01:38–00:01:40] Ni mahal [semak: uncertain words] [00:01:40–00:01:41] Yang ni sederhana [00:01:42–00:01:43] Sederhana [00:01:43–00:01:46] Mahal ni maksudnya bagi saya adalah 5k dan kat atas [semak: uncertain words, number or amount] [00:01:46–00:01:47] Plus minus [semak: uncertain words] [00:01:47–00:01:48] Senang cerita harga ribu-ribu lah [00:01:48–00:01:50] Harga seribu dan kat atas [00:01:50–00:01:51] Dia ikut juga [00:01:51–00:01:52] Ada juga seribu kat atas [semak: uncertain words] [00:01:52–00:01:54] Kita boleh sahaja consult [00:01:54–00:01:56] Tapi ada juga yang barang-barang mahal ni [semak: uncertain words] [00:01:56–00:01:57] Kita dah tak boleh consult [00:01:57–00:01:59] Kita kena style hybrid [00:01:59–00:02:01] Dan hybrid ni biasanya ambil masa [00:02:01–00:02:02] Satu ke tiga minggu [00:02:02–00:02:03] Ataupun lebih [00:02:03–00:02:04] Plus plus [semak: uncertain words] [00:02:04–00:02:07] Dan kat sini dia memang kompleks [semak: uncertain words] [00:02:07–00:02:10] Dia memang complicated [semak: uncertain words] [00:02:10–00:02:14] Dan untuk perbezaan yang paling besar [00:02:14–00:02:16] Kalau saya nak simplify kan [semak: uncertain words] [00:02:16–00:02:18] Yang ni kita campak harga [00:02:18–00:02:22] Teknik Causing Direct ni juga dipanggil sebagai teknik campak harga [00:02:22–00:02:25] Dekat atas introduction bila kita perkenalkan diri [00:02:25–00:02:25] Campak harga terus [00:02:25–00:02:28] Tapi concept ni pula dia bukan campak harga [semak: uncertain words] [00:02:28–00:02:30] Dia macam doktor [00:02:32–00:02:33] Dia macam doktor [00:02:33–00:02:35] Kita kena consultation dia [00:02:35–00:02:37] Kena diagnose apa masalah dia [00:02:37–00:02:38] Manakala hybrid ni pula [00:02:38–00:02:40] Doktor pakar [00:02:40–00:02:41] Itulah beza dia [00:02:41–00:02:42] Maksudnya [00:02:42–00:02:43] Campak harga [semak: uncertain words] [00:02:43–00:02:45] Macam doktor [00:02:45–00:02:46] Dan juga doktor pakar [00:02:46–00:02:48] Itu bagi saya perbezaan [00:02:48–00:02:50] Antara direct [00:02:50–00:02:51] Consult [00:02:51–00:02:52] Dan juga hybrid [00:02:52–00:02:53] Dan ada setengah brand [00:02:53–00:02:53] Contoh kita ambil [00:02:53–00:02:55] Kita ada brand A [00:02:55–00:02:57] Ada setengah brand ni [00:02:57–00:02:58] Dia menggunakan tiga-tiga [00:02:58–00:03:00] Sebab dia ada yang [00:03:00–00:03:02] Harga RM [00:03:02–00:03:03] Katakanlah [00:03:03–00:03:04] Dia ada RM39. [semak: number or amount] [00:03:04–00:03:06] Yang ni mestilah kena guna consult. [semak: uncertain words] [00:03:07–00:03:07] Ada pula. [00:03:07–00:03:09] Oh saya punya barang mahal sikit tuan. [00:03:09–00:03:09] Berapa? [00:03:10–00:03:10] RM200. [semak: number or amount] [00:03:12–00:03:12] RM32. [semak: number or amount] [00:03:14–00:03:15] Ini mungkin. [00:03:15–00:03:16] Sorry. [00:03:16–00:03:17] Kalau yang ni direct. [00:03:18–00:03:20] Kalau murah ni direct. [00:03:20–00:03:21] Yang ni consult. [00:03:22–00:03:23] Dan kalau lagi mahal. [00:03:23–00:03:25] Saya ada yang harga RM2000 lebih tuan. [semak: uncertain words, number or amount] [00:03:25–00:03:25] Okey. [semak: uncertain words] [00:03:25–00:03:26] Yang ni adalah hybrid. [00:03:27–00:03:28] Maksudnya dia bukan ikut brand. [00:03:28–00:03:29] Dia ikut harga. [00:03:30–00:03:30] Kena ingat. [00:03:32–00:03:33] Ikut harga [00:03:33–00:03:35] Bukannya ikut [00:03:35–00:03:36] Oh saya macam mana [00:03:37–00:03:37] Produk [00:03:37–00:03:39] Kalau saya niche ni macam mana [00:03:39–00:03:39] Niche ni macam mana [00:03:39–00:03:40] Dia tak ada [00:03:40–00:03:41] Dia ikut harga [00:03:41–00:03:41] Plus [00:03:42–00:03:43] Complexity [00:03:44–00:03:45] Ada setengah brand [00:03:45–00:03:46] Contoh saya ambil [00:03:46–00:03:47] Brand [00:03:47–00:03:48] Printing [00:03:48–00:03:50] Mungkin barang tu murah je [00:03:50–00:03:51] Barang tu murah [00:03:51–00:03:52] Maksud saya [00:03:52–00:03:54] Dalam sekitar [00:03:54–00:03:54] 300 [semak: number or amount] [00:03:55–00:03:56] Tapi [00:03:56–00:03:57] Nak decide [00:03:57–00:03:58] Baju [semak: uncertain words] [00:03:58–00:03:59] Material [00:03:59–00:04:01] Dia complicated juga [00:04:01–00:04:03] Jadi ada setengah benda walaupun murah [semak: uncertain words] [00:04:03–00:04:04] Tapi dia still guna consult [00:04:04–00:04:06] Dan ada setengah benda juga walaupun dia mahal [00:04:06–00:04:07] Tapi sebab brand kuat [00:04:07–00:04:10] Ada setengah ni kalau brand kuat [00:04:10–00:04:13] Dia barang harga RM30k [semak: number or amount] [00:04:13–00:04:16] Pun kita boleh sahaja guna consult [00:04:16–00:04:18] Okay, apa beza dia? [semak: uncertain words] [00:04:19–00:04:20] Saya tambah lagi sini eh [semak: uncertain words] [00:04:20–00:04:22] Yang ni [00:04:22–00:04:24] Dia adalah 100% [semak: number or amount] [00:04:24–00:04:26] Sekejap, saya tambah bawah ni lah [00:04:26–00:04:28] Closing direct ni 100% [semak: number or amount] [00:04:28–00:04:41] terus whatsapp je. Maksudnya tak payah jumpa. Tak payah nak jumpa, call tak payah. Memang literally whatsapp-whatsapp bayar. [semak: uncertain words] [00:04:42–00:04:51] Manakala consult ni pula dia lain sikit. Dia kena 100% whatsapp tapi lama sikit. [semak: uncertain words, number or amount] [00:04:51–00:04:52] Lama sikit [00:04:53–00:04:54] Hybrid ni pula [semak: uncertain words] [00:04:54–00:04:55] Dan nama pun hybrid [semak: uncertain words] [00:04:55–00:04:57] Dia tak boleh 100% whatsapp [semak: number or amount] [00:04:57–00:04:59] Dia kena text [semak: uncertain words] [00:04:59–00:05:00] Iaitu whatsapp [00:05:00–00:05:01] Plus mungkin kena call [00:05:01–00:05:03] Ataupun mungkin juga text [semak: uncertain words] [00:05:03–00:05:05] Lepas tu kena set appointment [00:05:06–00:05:08] Dia maksud combination lah [00:05:08–00:05:10] Senang cerita dia combine [00:05:10–00:05:11] Dia mix [00:05:12–00:05:13] Ataupun mix antara text [00:05:13–00:05:15] Call, appointment, zoom call ke apa ke [00:05:15–00:05:16] Sebab ni marah-marah hal [semak: uncertain words] [00:05:16–00:05:17] Orang nak set visit [00:05:17–00:05:19] Nak test drive dan sebagainya [semak: uncertain words] [00:05:19–00:05:19] That's why [00:05:19–00:05:22] Kalau harga kita adalah harga murah [00:05:22–00:05:23] Jangan pula ajak jumpa [00:05:23–00:05:23] Buang masa [00:05:23–00:05:25] Barang murah ni closing direct je [00:05:25–00:05:26] Dekat whatsapp je [00:05:26–00:05:27] Text-text-text [semak: uncertain words] [00:05:27–00:05:28] Pub call [semak: uncertain words] [00:05:29–00:05:30] Terus bayar [00:05:30–00:05:31] Sebab ni barang murah [00:05:31–00:05:33] Tapi bila barang mahal sikit [00:05:33–00:05:34] Kita boleh lah [00:05:34–00:05:36] Mungkin sekali-sekala kita call lah [semak: uncertain words] [00:05:36–00:05:37] Tak apalah sebab ni consult [00:05:37–00:05:39] Sebab barang ni consider mahal sikit [00:05:39–00:05:40] Majin kita pun tinggi [semak: uncertain words] [00:05:40–00:05:41] Tapi kalau barang yang lagi mahal [00:05:41–00:05:43] Memang kita kena hybrid dengan dia [00:05:43–00:05:44] Tapi kena ingat eh [00:05:44–00:05:45] Kalau brand kita kuat [00:05:45–00:05:46] Ada setengah orang [00:05:46–00:05:48] Saya 100 ribu tuan [semak: number or amount] [00:05:48–00:05:48] Jual property [00:05:48–00:05:49] Tapi tak payah [00:05:49–00:05:51] Pun nak text ataupun call [00:05:51–00:05:52] Tak payah pun nak call ataupun appointment [00:05:52–00:05:54] Whatsapp, Whatsapp, Whatsapp close [semak: uncertain words] [00:05:54–00:05:55] Yes, memang ada [00:05:55–00:05:55] Sebab apa? [00:05:56–00:05:57] Sebab brand kuat [00:05:57–00:05:59] Kalau brand kuat sebenarnya okay je [semak: uncertain words] [00:05:59–00:06:00] Tapi kalau brand lemah [00:06:01–00:06:02] Sepatutnya kena closing consult [00:06:02–00:06:04] Tapi sebab brand kita lemah [00:06:04–00:06:05] Kita terpaksalah buat closing hybrid [00:06:05–00:06:07] Sebab brand tak cukup kuat [00:06:07–00:06:09] Mungkin terpaksa call, appointment dan sebagainya [00:06:09–00:06:10] So, itu kena ingat eh, beza [00:06:10–00:06:12] Dan pantang ranang closing [00:06:12–00:06:13] Jom kita go through [00:06:13–00:06:16] Oh, sebelum tu cuba tulis dekat sini [semak: uncertain words] [00:06:17–00:06:18] Brand saya [00:06:19–00:06:20] Kena guna apa? [00:06:21–00:06:21] Brand saya [00:06:21–00:06:22] Cuba tulis [semak: uncertain words] [00:06:22–00:06:23] Anda tulis kat sini [00:06:23–00:06:24] Berapa banyak produk [00:06:26–00:06:27] Senaraikan [00:06:27–00:06:28] Harga produk [00:06:28–00:06:29] Cuba try buat [00:06:30–00:06:31] Ikut step saya ni [00:06:31–00:06:33] Ok, produk saya ada produk A [semak: uncertain words] [00:06:33–00:06:34] Ok, yang ni [semak: uncertain words] [00:06:34–00:06:35] Direct [00:06:35–00:06:35] Tulis lah [00:06:35–00:06:37] Ok, saya ada produk A ni [00:06:37–00:06:40] Kata A ni harga dia RM120 [semak: number or amount] [00:06:40–00:06:41] Kita direct je lah [00:06:41–00:06:42] Ok, ada produk apa lagi? [00:06:43–00:06:43] Produk B [00:06:43–00:06:44] Ok, produk B ni [00:06:44–00:06:45] Saya kena mungkin [semak: uncertain words] [00:06:46–00:06:47] RM750 [semak: number or amount] [00:06:47–00:06:49] RM50, yang ni apa? Mungkin consult [semak: number or amount] [00:06:49–00:06:51] Lepas tu saya ada produk C [00:06:51–00:06:53] Produk C saya ni harga dia [semak: uncertain words] [00:06:53–00:06:55] RM1500, tapi saya confident lah [semak: number or amount] [00:06:55–00:06:56] Saya boleh je consult [00:06:57–00:06:59] Kalau tak, kita try and error [00:06:59–00:07:01] Jadi cuba senaraikan harga [00:07:01–00:07:03] Produk ataupun service dan juga teknik [00:07:03–00:07:04] Closing yang diperlukan [00:07:05–00:07:07] Seterusnya, kita pergi kepada pantang larang [00:07:07–00:07:09] Closing, nombor satu [semak: uncertain words] [00:07:09–00:07:11] Ini perbezaan pendapat kilaf [00:07:11–00:07:12] Antara alim ulama' closing [00:07:13–00:07:15] Maksudnya, ada setengah cikgu [00:07:15–00:07:16] Dia ajar lain, saya ajar lain [00:07:16–00:07:18] Sebab saya dah try [00:07:18–00:07:18] Dah test benda ni [semak: uncertain words] [00:07:18–00:07:20] Kita ada banyak team sale [semak: uncertain words] [00:07:20–00:07:20] Nombor satu [00:07:20–00:07:21] Kita jangan tanya nama [00:07:21–00:07:23] Jangan nak perkenalan [00:07:23–00:07:24] Maaf mengganggu [00:07:24–00:07:26] Boleh tahu nama [00:07:26–00:07:27] Kan perasan tak [00:07:27–00:07:28] Ada setengah team sale [semak: uncertain words] [00:07:28–00:07:28] Dia nak tanya nama [00:07:28–00:07:30] Kita tak nak nak tanya nama [semak: uncertain words] [00:07:30–00:07:31] Dekat intro [00:07:31–00:07:32] Kita tak nak tanya nama [00:07:32–00:07:33] Dekat introduction [00:07:33–00:07:34] Jangan tanya nama [00:07:34–00:07:36] Nama ni biasa kita nak tanya [00:07:36–00:07:37] Bila customer dah confirm [00:07:37–00:07:38] Nak ambil [semak: uncertain words] [00:07:38–00:07:39] Waktu dekat closing [00:07:39–00:07:40] Waktu dekat offer [00:07:40–00:07:42] Barulah mungkin nak tanya nama [00:07:42–00:07:43] Maksudnya jangan tanya nama [00:07:43–00:07:44] Awal sangat [00:07:44–00:07:45] Tu je point dia [semak: uncertain words] [00:07:45–00:07:45] Bukan tak boleh [00:07:45–00:07:46] Tapi jangan tanya [00:07:46–00:07:48] Awal sangat, next, jangan spam [semak: uncertain words] [00:07:48–00:07:50] Customer, sampai dua kali [00:07:50–00:07:52] Kena scroll, ini salah, kita tak [00:07:52–00:07:54] Nak text tu panjang [semak: uncertain words] [00:07:54–00:07:56] Sangat, tahu tak, bila text tu panjang [00:07:56–00:07:58] Ataupun, banyak bubble [00:07:58–00:08:00] Bubble, dah macam inilah [semak: uncertain words] [00:08:00–00:08:02] Eh, whatsapp [semak: uncertain words] [00:08:02–00:08:04] Bubble chat, tahu tak bubble [00:08:04–00:08:06] Itu apa, dia macam macam ni [semak: uncertain words] [00:08:06–00:08:08] Okay, kita ambil [semak: uncertain words] [00:08:08–00:08:10] Ni kan bubble, contohnya [00:08:10–00:08:12] Saya whatsapp, ni satu bubble [00:08:12–00:08:14] Ni satu bubble [00:08:14–00:08:15] Ni satu bubble nampak [semak: uncertain words] [00:08:15–00:08:16] Kita berbalas perbualan [semak: uncertain words] [00:08:16–00:08:17] Macam ni lah [semak: uncertain words] [00:08:17–00:08:19] Ni satu bubble [00:08:19–00:08:19] Satu bubble [00:08:19–00:08:20] Satu bubble [00:08:20–00:08:21] Dia balas satu bubble [00:08:21–00:08:22] Dua bubble [00:08:22–00:08:23] Ni satu bubble [00:08:23–00:08:24] Dua bubble nampak tak [00:08:24–00:08:25] Inilah bubble chat [00:08:25–00:08:26] So apa yang kita tak nak buat [00:08:26–00:08:29] Kita tak nak bubble chat tu panjang sangat [00:08:29–00:08:30] Sampai tahap [00:08:30–00:08:31] Dia macam ni je [00:08:31–00:08:33] Kalau boleh dua tiga bubble dia maximum [semak: uncertain words] [00:08:33–00:08:34] Ni nampak [semak: uncertain words] [00:08:34–00:08:35] Orang manusia normal [00:08:35–00:08:36] Satu bubble [00:08:36–00:08:37] Balas satu bubble [00:08:37–00:08:37] Satu bubble [00:08:37–00:08:39] Tapi kalau tim saya tak boleh buat macam ni [semak: uncertain words] [00:08:39–00:08:40] Nanti nampak robotik sangat [00:08:40–00:08:42] Kita nak kena at least [00:08:42–00:08:43] Customer balas satu bubble [00:08:43–00:08:45] Kita balas 2-3 bubble [semak: number or amount] [00:08:45–00:08:47] Customer balas 1 bubble [semak: uncertain words, number or amount] [00:08:47–00:08:48] Kita balas 2-3 bubble [semak: number or amount] [00:08:48–00:08:49] So nampak friendly [00:08:49–00:08:51] Sempat untuk kita bina build up [00:08:51–00:08:54] Jadi berbalik pada point tadi [semak: uncertain words] [00:08:54–00:08:55] Ada setengah orang pula [00:08:55–00:08:56] Dia terover bubble [00:08:56–00:08:57] Ataupun dia ter-spam [semak: uncertain words] [00:08:57–00:08:59] Sampai customer kena scroll [00:08:59–00:08:59] Dekat phone dia tu [00:08:59–00:09:00] Nak 2 kali [semak: number or amount] [00:09:00–00:09:02] Nak kena scroll sekali ke atas [00:09:02–00:09:04] Scroll sekali lagi ke atas [00:09:04–00:09:05] Maksudnya panjang sangat [00:09:06–00:09:08] Jangan tunggu customer tanya soalan [semak: uncertain words] [00:09:08–00:09:10] Kita wajib akhiri dengan soalan [00:09:10–00:09:11] Kita bukannya customer support [00:09:11–00:09:12] Kita team sale [semak: uncertain words] [00:09:12–00:09:14] Ada setengah tim sel dia terlupa [semak: uncertain words] [00:09:14–00:09:15] Dia ingat dia customer support [semak: uncertain words] [00:09:15–00:09:17] So dia tak akhiri dengan soalan [00:09:17–00:09:17] Patutnya [00:09:18–00:09:19] Setiap conversation ni [00:09:19–00:09:20] Dia kena akhiri dengan soalan [00:09:20–00:09:21] Contoh macam ni [semak: uncertain words] [00:09:21–00:09:22] Tak ada soalan [00:09:22–00:09:22] Tak ada soalan [00:09:22–00:09:23] Tak nak nak macam ni [semak: uncertain words] [00:09:23–00:09:25] Kita nak mesti akhiri dengan soalan [00:09:25–00:09:27] So that perbualan kita tak habis [00:09:27–00:09:28] Barulah tak kena sidai [00:09:28–00:09:29] Jangan jadi polis pula [00:09:29–00:09:30] Soal siasat [00:09:31–00:09:32] Kita nak tanya secara friendly [00:09:32–00:09:33] Secara santai [00:09:33–00:09:35] Jangan terlampau keras sangat eh [semak: uncertain words] [00:09:35–00:09:35] Dah makan? [00:09:36–00:09:36] Kat mana? [semak: uncertain words] [00:09:37–00:09:37] Sakit apa? [00:09:37–00:09:38] Buat apa? [00:09:38–00:09:38] Jangan macam tu [00:09:38–00:09:40] Jangan guna kata ganti nama [00:09:40–00:09:41] Ni pun satu benda juga [00:09:41–00:09:42] Ramai terkejut [00:09:42–00:09:42] Bila saya kata macam ni [00:09:43–00:09:44] Ayat sis [00:09:44–00:09:45] Tuan, puan, dia [00:09:45–00:09:45] Sayang [00:09:45–00:09:47] Apa semua ni tak payah guna [semak: uncertain words] [00:09:47–00:09:47] Kosongkan je [00:09:47–00:09:49] Nanti kita akan tengok dalam example [semak: uncertain words] [00:09:49–00:09:49] Anda akan perasan [00:09:49–00:09:50] Saya langsung tak guna [00:09:50–00:09:52] Kita tak nak guna kata ganti nama [00:09:52–00:09:53] Sebab dia panjang sangat [00:09:53–00:09:54] Ada setama customer [00:09:54–00:09:54] Kita tak suka [semak: uncertain words] [00:09:54–00:09:56] Dan dia [00:09:56–00:09:57] Menyebabkan customer kita [00:09:57–00:09:58] Susah nak scan [00:09:58–00:09:59] Dan benda ni pun [00:09:59–00:09:59] Kita tak tahu [semak: uncertain words] [00:09:59–00:10:00] Dia lelaki ke [00:10:00–00:10:01] Perempuan ke [00:10:01–00:10:02] Kecuali dia perkenalkan nama [00:10:02–00:10:03] Baru kita panggil tuan [00:10:03–00:10:03] Atau perempuan [00:10:03–00:10:05] Kalau kita betul-betul clear [00:10:05–00:10:06] Tapi kalau tak padam je [00:10:06–00:10:08] Sebab dalam skrip [00:10:08–00:10:09] Kita tak nak ada [00:10:09–00:10:10] Kata ganti nama [00:10:10–00:10:11] Cik puan, sir [00:10:11–00:10:12] Apa semua ni [semak: uncertain words] [00:10:12–00:10:13] Dan benda ni [semak: uncertain words] [00:10:13–00:10:14] Tak adalah teruk sangat [semak: uncertain words] [00:10:14–00:10:15] Kalau terpakai [00:10:15–00:10:15] Sekalang-sekala pun [semak: uncertain words] [00:10:15–00:10:16] Tak ada masalah [00:10:16–00:10:16] Tapi [00:10:16–00:10:17] Dalam skrip [00:10:17–00:10:18] Yang kita save [semak: uncertain words] [00:10:18–00:10:19] Dalam quick reply nanti [00:10:19–00:10:20] Bila kita guna [00:10:20–00:10:20] WhatsApp business [semak: uncertain words] [00:10:20–00:10:21] Kita guna quick reply kan [00:10:21–00:10:23] Kita tak nak simpan [00:10:23–00:10:24] Kata ganti nama [00:10:24–00:10:25] Takpelah nanti [semak: uncertain words] [00:10:25–00:10:25] Kita tengok next [semak: uncertain words] [00:10:25–00:10:26] Saya akan explain [00:10:26–00:10:28] Jangan skema batu sangat [semak: uncertain words] [00:10:28–00:10:29] Skema sangat pula [00:10:29–00:10:31] Imbuhan panjang-panjang [00:10:31–00:10:32] Dia kena macam ni guys [00:10:32–00:10:33] Borak macam dengan [semak: uncertain words] [00:10:33–00:10:34] Pakcik saudara [00:10:34–00:10:35] Ini saya merahkan sikit [00:10:35–00:10:37] Dia macam borak [semak: uncertain words] [00:10:37–00:10:38] Dengan pakcik saudara [00:10:38–00:10:39] Santai tapi sampai [00:10:39–00:10:40] Respectful [00:10:40–00:10:40] Tapi tak adalah [00:10:40–00:10:41] Ter-over rempit sangat [semak: uncertain words] [00:10:42–00:10:43] Bukanlah kita nak short form-short form [00:10:43–00:10:45] Dan jangan guna short form ni pun masalah [semak: uncertain words] [00:10:45–00:10:47] Contohnya dia guna short form SPT [00:10:47–00:10:50] Apa dia pula ni? Seperti ke? Sepatutnya ke apa ni? [semak: uncertain words] [00:10:50–00:10:51] OTK [00:10:51–00:10:52] Unit tidak akan khas ke apa ni? [semak: uncertain words] [00:10:53–00:10:54] Untuk bayar [00:10:56–00:10:58] Kita je orang Melayu mungkin sudah faham [semak: uncertain words] [00:10:58–00:11:00] Kita tak tahu customer kita ni Chinese ke [00:11:00–00:11:01] Non-Malai ke dan sebagainya [semak: uncertain words] [00:11:01–00:11:03] So gunakan tulisan full [00:11:03–00:11:05] Yang kalau saya nak guna pendek-pendek pun [00:11:05–00:11:07] Biasa saya guna DIPD daripada [00:11:07–00:11:09] Itu je lah sebab kalau tulis panjang [semak: uncertain words] [00:11:09–00:11:10] Dia takut panjang sangat [00:11:10–00:11:11] Itu je lah kot [00:11:11–00:11:12] Yang simple-simple mungkin lah [semak: uncertain words] [00:11:12–00:11:13] Kita guna YG [00:11:13–00:11:14] Mungkin yang ni yang [semak: uncertain words] [00:11:15–00:11:15] Kan [00:11:15–00:11:17] Tapi yang selain-selain daripada tu [00:11:17–00:11:18] Saya tak guna lah [00:11:18–00:11:19] Kalau boleh [00:11:19–00:11:20] Jangan guna lah [00:11:20–00:11:21] Even dari pun saya tak guna dari [semak: uncertain words] [00:11:21–00:11:22] Kita guna [00:11:22–00:11:23] Kita guna dari [semak: uncertain words] [00:11:23–00:11:24] Jangan guna daripada [00:11:24–00:11:25] Walaupun bahasa Melayu salah [00:11:25–00:11:26] Slit dari [semak: uncertain words] [00:11:26–00:11:27] Tapi daripada ni panjang sangat [00:11:27–00:11:28] Dalam skrit dia dia panjang [semak: uncertain words] [00:11:28–00:11:29] Okay [semak: uncertain words] [00:11:29–00:11:31] So ini adalah antara pantan larang simple [semak: uncertain words] [00:11:31–00:11:32] Nak follow boleh [00:11:32–00:11:33] Kalau anda tak selesa [semak: uncertain words] [00:11:33–00:11:34] Tak nak follow pun tak apa [00:11:34–00:11:35] Tapi kena ingat [00:11:35–00:11:36] Inilah punca kenapa [00:11:36–00:11:37] Closing kita smooth [00:11:37–00:11:39] Sebab kita tak buat benda-benda salah ni [00:11:39–00:11:40] Kalau boleh [00:11:40–00:11:41] Follow lah sebab ni dah proven [semak: uncertain words] [00:11:41–00:11:43] Jumpa dalam video yang seterusnya