3 Closing Style Source: https://coachadib.com/module/6ac2377691c5cb0b4bcae9c9 Automatic full-length draft. Uncertain wording and figures require review. [00:00:00.080 – 00:00:11.980] 3 style closing. Kita ada 3 jenis closing style. Yang pertama kita panggil sebagai closing direct. Kedua adalah closing consult. Ketiga adalah closing hybrid. Apa beza antara 3? [00:00:11.980 – 00:00:14.600] First kali closing direct ni adalah untuk [00:00:16.140 – 00:00:19.880] Produk ataupun servis yang murah [00:00:19.880 – 00:00:21.620] Dia mestilah murah [00:00:21.620 – 00:00:23.220] Apa maksud murah saya ni [00:00:23.220 – 00:00:26.640] Saya letak murah ni sebagai RM100 dan ke bawah [00:00:26.640 – 00:00:29.100] Maksudnya memang barang-barang yang no-brainer [00:00:29.100 – 00:00:30.180] Tak boleh fikir lama sangat [00:00:30.180 – 00:00:31.800] Nak buat keputusan pun ambil masa [00:00:31.800 – 00:00:33.340] Mungkin dalam sekitar satu hari [00:00:33.340 – 00:00:34.620] Dia murah [00:00:34.620 – 00:00:36.600] Dan selain daripada murah [00:00:36.600 – 00:00:37.480] Dia ada satu lagi syarat [00:00:37.480 – 00:00:39.100] Dia murah dan juga simple [00:00:39.860 – 00:00:42.780] Maksudnya produk ni dia tak payah nak pening kepala lah [00:00:42.780 – 00:00:45.720] Fikir eh A ke B? B ke lah C ke lah simple [00:00:46.300 – 00:00:49.280] Consulting pula dia adalah produk ataupun service [00:00:49.280 – 00:00:52.000] Tapi harga dia tak murah sangat [00:00:52.000 – 00:00:53.000] Boleh ikut saya eh [00:00:53.000 – 00:00:54.700] Boleh buka dokumen yang saya ada gunakan ni [00:00:54.700 – 00:00:55.300] Ikut saya [00:00:55.300 – 00:00:57.780] Dia dalam sekitar RM500 plus minus [00:00:57.780 – 00:00:59.280] Dia dalam sederhana lah [00:00:59.280 – 00:01:02.340] Dan biasanya nak berputusan ni lama setiap 2 ke 3 hari [00:01:02.340 – 00:01:04.500] Dan dia bukannya simple sangat [00:01:04.500 – 00:01:06.400] Dia agak kompleks [00:01:06.400 – 00:01:07.680] Kita panggil yang [00:01:07.680 – 00:01:09.280] Tak adalah kompleks sangat [00:01:09.280 – 00:01:10.380] Tapi mungkin [00:01:10.380 – 00:01:11.600] Tena consult lah [00:01:11.600 – 00:01:13.140] Dia consult yang [00:01:13.140 – 00:01:14.300] Sedikit [00:01:14.300 – 00:01:15.380] Agak [00:01:16.820 – 00:01:17.460] Complicated [00:01:17.460 – 00:01:18.660] Agak complicated [00:01:18.660 – 00:01:19.980] Tak adalah pening sangat [00:01:19.980 – 00:01:20.980] Tapi agak complicated [00:01:20.980 – 00:01:21.760] Dan [00:01:22.680 – 00:01:23.440] Consultation ni [00:01:23.440 – 00:01:23.920] Maksudnya [00:01:23.920 – 00:01:25.460] Kita nak closing dia tu [00:01:25.460 – 00:01:25.960] Tak mudah [00:01:25.960 – 00:01:26.980] Bukannya hari ni WhatsApp [00:01:26.980 – 00:01:27.460] Hari ni dia bayar [00:01:27.460 – 00:01:28.620] Tak mungkin 2-3 hari [00:01:28.620 – 00:01:30.000] Mungkin 5-6 hari [00:01:30.000 – 00:01:30.520] Macam tu [00:01:30.520 – 00:01:31.980] Sebab tu kita panggil consultation [00:01:31.980 – 00:01:33.480] Dan hybrid ni pula [00:01:33.480 – 00:01:34.100] Dia adalah [00:01:34.100 – 00:01:35.700] Product ataupun service [00:01:35.700 – 00:01:38.880] Yang dalam kategori mahal [00:01:38.880 – 00:01:40.180] Ni mahal [00:01:40.180 – 00:01:41.700] Yang ni sederhana [00:01:42.620 – 00:01:43.220] Sederhana [00:01:43.220 – 00:01:46.560] Mahal ni maksudnya bagi saya adalah 5k dan kat atas [00:01:46.560 – 00:01:47.080] Plus minus [00:01:47.080 – 00:01:48.740] Senang cerita harga ribu-ribu lah [00:01:48.740 – 00:01:50.820] Harga seribu dan kat atas [00:01:50.820 – 00:01:51.560] Dia ikut juga [00:01:51.560 – 00:01:52.760] Ada juga seribu kat atas [00:01:52.760 – 00:01:54.380] Kita boleh sahaja consult [00:01:54.380 – 00:01:56.780] Tapi ada juga yang barang-barang mahal ni [00:01:56.780 – 00:01:57.660] Kita dah tak boleh consult [00:01:57.660 – 00:01:59.000] Kita kena style hybrid [00:01:59.000 – 00:02:01.000] Dan hybrid ni biasanya ambil masa [00:02:01.000 – 00:02:02.460] Satu ke tiga minggu [00:02:02.460 – 00:02:03.080] Ataupun lebih [00:02:03.080 – 00:02:04.160] Plus plus [00:02:04.160 – 00:02:07.460] Dan kat sini dia memang kompleks [00:02:07.460 – 00:02:10.760] Dia memang complicated [00:02:10.760 – 00:02:14.780] Dan untuk perbezaan yang paling besar [00:02:14.780 – 00:02:16.100] Kalau saya nak simplify kan [00:02:16.100 – 00:02:18.200] Yang ni kita campak harga [00:02:18.200 – 00:02:22.320] Teknik Causing Direct ni juga dipanggil sebagai teknik campak harga [00:02:22.320 – 00:02:25.120] Dekat atas introduction bila kita perkenalkan diri [00:02:25.120 – 00:02:25.920] Campak harga terus [00:02:25.920 – 00:02:28.440] Tapi concept ni pula dia bukan campak harga [00:02:28.440 – 00:02:30.740] Dia macam doktor [00:02:32.040 – 00:02:33.500] Dia macam doktor [00:02:33.500 – 00:02:35.680] Kita kena consultation dia [00:02:35.680 – 00:02:37.180] Kena diagnose apa masalah dia [00:02:37.180 – 00:02:38.740] Manakala hybrid ni pula [00:02:38.740 – 00:02:40.180] Doktor pakar [00:02:40.180 – 00:02:41.620] Itulah beza dia [00:02:41.620 – 00:02:42.500] Maksudnya [00:02:42.500 – 00:02:43.540] Campak harga [00:02:43.540 – 00:02:45.000] Macam doktor [00:02:45.000 – 00:02:46.900] Dan juga doktor pakar [00:02:46.900 – 00:02:48.660] Itu bagi saya perbezaan [00:02:48.660 – 00:02:50.260] Antara direct [00:02:50.260 – 00:02:51.040] Consult [00:02:51.040 – 00:02:52.000] Dan juga hybrid [00:02:52.000 – 00:02:53.160] Dan ada setengah brand [00:02:53.160 – 00:02:53.920] Contoh kita ambil [00:02:53.920 – 00:02:55.900] Kita ada brand A [00:02:55.900 – 00:02:57.300] Ada setengah brand ni [00:02:57.300 – 00:02:58.940] Dia menggunakan tiga-tiga [00:02:58.940 – 00:03:00.460] Sebab dia ada yang [00:03:00.460 – 00:03:02.000] Harga RM [00:03:02.000 – 00:03:03.220] Katakanlah [00:03:03.220 – 00:03:04.080] Dia ada RM39. [00:03:04.520 – 00:03:06.380] Yang ni mestilah kena guna consult. [00:03:07.060 – 00:03:07.760] Ada pula. [00:03:07.860 – 00:03:09.260] Oh saya punya barang mahal sikit tuan. [00:03:09.320 – 00:03:09.660] Berapa? [00:03:10.420 – 00:03:10.960] RM200. [00:03:12.300 – 00:03:12.840] RM32. [00:03:14.300 – 00:03:15.060] Ini mungkin. [00:03:15.700 – 00:03:16.220] Sorry. [00:03:16.720 – 00:03:17.740] Kalau yang ni direct. [00:03:18.760 – 00:03:20.020] Kalau murah ni direct. [00:03:20.200 – 00:03:21.280] Yang ni consult. [00:03:22.240 – 00:03:23.620] Dan kalau lagi mahal. [00:03:23.740 – 00:03:25.240] Saya ada yang harga RM2000 lebih tuan. [00:03:25.400 – 00:03:25.640] Okey. [00:03:25.820 – 00:03:26.840] Yang ni adalah hybrid. [00:03:27.360 – 00:03:28.780] Maksudnya dia bukan ikut brand. [00:03:28.880 – 00:03:29.740] Dia ikut harga. [00:03:30.280 – 00:03:30.880] Kena ingat. [00:03:32.540 – 00:03:33.820] Ikut harga [00:03:33.820 – 00:03:35.060] Bukannya ikut [00:03:35.060 – 00:03:36.200] Oh saya macam mana [00:03:37.200 – 00:03:37.840] Produk [00:03:37.840 – 00:03:39.180] Kalau saya niche ni macam mana [00:03:39.180 – 00:03:39.860] Niche ni macam mana [00:03:39.860 – 00:03:40.300] Dia tak ada [00:03:40.300 – 00:03:41.100] Dia ikut harga [00:03:41.100 – 00:03:41.900] Plus [00:03:42.560 – 00:03:43.200] Complexity [00:03:44.360 – 00:03:45.780] Ada setengah brand [00:03:45.780 – 00:03:46.740] Contoh saya ambil [00:03:46.740 – 00:03:47.820] Brand [00:03:47.820 – 00:03:48.700] Printing [00:03:48.700 – 00:03:50.260] Mungkin barang tu murah je [00:03:50.260 – 00:03:51.740] Barang tu murah [00:03:51.740 – 00:03:52.320] Maksud saya [00:03:52.320 – 00:03:54.120] Dalam sekitar [00:03:54.120 – 00:03:54.880] 300 [00:03:55.880 – 00:03:56.520] Tapi [00:03:56.520 – 00:03:57.740] Nak decide [00:03:57.740 – 00:03:58.340] Baju [00:03:58.340 – 00:03:59.540] Material [00:03:59.540 – 00:04:01.260] Dia complicated juga [00:04:01.260 – 00:04:03.000] Jadi ada setengah benda walaupun murah [00:04:03.000 – 00:04:04.060] Tapi dia still guna consult [00:04:04.060 – 00:04:06.440] Dan ada setengah benda juga walaupun dia mahal [00:04:06.440 – 00:04:07.820] Tapi sebab brand kuat [00:04:07.820 – 00:04:10.240] Ada setengah ni kalau brand kuat [00:04:10.240 – 00:04:13.760] Dia barang harga RM30k [00:04:13.760 – 00:04:16.600] Pun kita boleh sahaja guna consult [00:04:16.600 – 00:04:18.200] Okay, apa beza dia? [00:04:19.580 – 00:04:20.760] Saya tambah lagi sini eh [00:04:20.760 – 00:04:22.360] Yang ni [00:04:22.360 – 00:04:24.700] Dia adalah 100% [00:04:24.700 – 00:04:26.200] Sekejap, saya tambah bawah ni lah [00:04:26.200 – 00:04:28.820] Closing direct ni 100% [00:04:28.820 – 00:04:41.480] terus whatsapp je. Maksudnya tak payah jumpa. Tak payah nak jumpa, call tak payah. Memang literally whatsapp-whatsapp bayar. [00:04:42.080 – 00:04:51.460] Manakala consult ni pula dia lain sikit. Dia kena 100% whatsapp tapi lama sikit. [00:04:51.460 – 00:04:52.720] Lama sikit [00:04:53.740 – 00:04:54.680] Hybrid ni pula [00:04:54.680 – 00:04:55.500] Dan nama pun hybrid [00:04:55.500 – 00:04:57.620] Dia tak boleh 100% whatsapp [00:04:57.620 – 00:04:59.100] Dia kena text [00:04:59.100 – 00:05:00.020] Iaitu whatsapp [00:05:00.020 – 00:05:01.380] Plus mungkin kena call [00:05:01.380 – 00:05:03.940] Ataupun mungkin juga text [00:05:03.940 – 00:05:05.540] Lepas tu kena set appointment [00:05:06.840 – 00:05:08.560] Dia maksud combination lah [00:05:08.560 – 00:05:10.180] Senang cerita dia combine [00:05:10.180 – 00:05:11.120] Dia mix [00:05:12.060 – 00:05:13.640] Ataupun mix antara text [00:05:13.640 – 00:05:15.420] Call, appointment, zoom call ke apa ke [00:05:15.420 – 00:05:16.500] Sebab ni marah-marah hal [00:05:16.500 – 00:05:17.740] Orang nak set visit [00:05:17.740 – 00:05:19.040] Nak test drive dan sebagainya [00:05:19.040 – 00:05:19.880] That's why [00:05:19.880 – 00:05:22.000] Kalau harga kita adalah harga murah [00:05:22.000 – 00:05:23.280] Jangan pula ajak jumpa [00:05:23.280 – 00:05:23.920] Buang masa [00:05:23.920 – 00:05:25.860] Barang murah ni closing direct je [00:05:25.860 – 00:05:26.680] Dekat whatsapp je [00:05:26.680 – 00:05:27.440] Text-text-text [00:05:27.440 – 00:05:28.260] Pub call [00:05:29.360 – 00:05:30.340] Terus bayar [00:05:30.340 – 00:05:31.660] Sebab ni barang murah [00:05:31.660 – 00:05:33.280] Tapi bila barang mahal sikit [00:05:33.280 – 00:05:34.700] Kita boleh lah [00:05:34.700 – 00:05:36.080] Mungkin sekali-sekala kita call lah [00:05:36.080 – 00:05:37.120] Tak apalah sebab ni consult [00:05:37.120 – 00:05:39.280] Sebab barang ni consider mahal sikit [00:05:39.280 – 00:05:40.100] Majin kita pun tinggi [00:05:40.100 – 00:05:41.860] Tapi kalau barang yang lagi mahal [00:05:41.860 – 00:05:43.240] Memang kita kena hybrid dengan dia [00:05:43.240 – 00:05:44.220] Tapi kena ingat eh [00:05:44.220 – 00:05:45.800] Kalau brand kita kuat [00:05:45.800 – 00:05:46.600] Ada setengah orang [00:05:46.600 – 00:05:48.200] Saya 100 ribu tuan [00:05:48.200 – 00:05:48.740] Jual property [00:05:48.740 – 00:05:49.480] Tapi tak payah [00:05:49.480 – 00:05:51.080] Pun nak text ataupun call [00:05:51.080 – 00:05:52.740] Tak payah pun nak call ataupun appointment [00:05:52.740 – 00:05:54.140] Whatsapp, Whatsapp, Whatsapp close [00:05:54.140 – 00:05:55.100] Yes, memang ada [00:05:55.100 – 00:05:55.900] Sebab apa? [00:05:56.040 – 00:05:57.360] Sebab brand kuat [00:05:57.360 – 00:05:59.100] Kalau brand kuat sebenarnya okay je [00:05:59.100 – 00:06:00.640] Tapi kalau brand lemah [00:06:01.260 – 00:06:02.920] Sepatutnya kena closing consult [00:06:02.920 – 00:06:04.240] Tapi sebab brand kita lemah [00:06:04.240 – 00:06:05.840] Kita terpaksalah buat closing hybrid [00:06:05.840 – 00:06:07.120] Sebab brand tak cukup kuat [00:06:07.120 – 00:06:09.480] Mungkin terpaksa call, appointment dan sebagainya [00:06:09.480 – 00:06:10.680] So, itu kena ingat eh, beza [00:06:10.680 – 00:06:12.580] Dan pantang ranang closing [00:06:12.580 – 00:06:13.940] Jom kita go through [00:06:13.940 – 00:06:16.340] Oh, sebelum tu cuba tulis dekat sini [00:06:17.240 – 00:06:18.360] Brand saya [00:06:19.660 – 00:06:20.560] Kena guna apa? [00:06:21.120 – 00:06:21.860] Brand saya [00:06:21.860 – 00:06:22.400] Cuba tulis [00:06:22.400 – 00:06:23.660] Anda tulis kat sini [00:06:23.660 – 00:06:24.920] Berapa banyak produk [00:06:26.940 – 00:06:27.420] Senaraikan [00:06:27.420 – 00:06:28.580] Harga produk [00:06:28.580 – 00:06:29.460] Cuba try buat [00:06:30.160 – 00:06:31.160] Ikut step saya ni [00:06:31.160 – 00:06:33.480] Ok, produk saya ada produk A [00:06:33.480 – 00:06:34.280] Ok, yang ni [00:06:34.280 – 00:06:35.040] Direct [00:06:35.040 – 00:06:35.620] Tulis lah [00:06:35.620 – 00:06:37.820] Ok, saya ada produk A ni [00:06:37.820 – 00:06:40.240] Kata A ni harga dia RM120 [00:06:40.240 – 00:06:41.540] Kita direct je lah [00:06:41.540 – 00:06:42.900] Ok, ada produk apa lagi? [00:06:43.080 – 00:06:43.480] Produk B [00:06:43.480 – 00:06:44.380] Ok, produk B ni [00:06:44.380 – 00:06:45.480] Saya kena mungkin [00:06:46.980 – 00:06:47.460] RM750 [00:06:47.460 – 00:06:49.600] RM50, yang ni apa? Mungkin consult [00:06:49.600 – 00:06:51.640] Lepas tu saya ada produk C [00:06:51.640 – 00:06:53.660] Produk C saya ni harga dia [00:06:53.660 – 00:06:55.580] RM1500, tapi saya confident lah [00:06:55.580 – 00:06:56.880] Saya boleh je consult [00:06:57.660 – 00:06:59.100] Kalau tak, kita try and error [00:06:59.100 – 00:07:01.280] Jadi cuba senaraikan harga [00:07:01.280 – 00:07:03.360] Produk ataupun service dan juga teknik [00:07:03.360 – 00:07:04.300] Closing yang diperlukan [00:07:05.160 – 00:07:07.560] Seterusnya, kita pergi kepada pantang larang [00:07:07.560 – 00:07:09.000] Closing, nombor satu [00:07:09.000 – 00:07:11.300] Ini perbezaan pendapat kilaf [00:07:11.300 – 00:07:12.640] Antara alim ulama' closing [00:07:13.940 – 00:07:15.280] Maksudnya, ada setengah cikgu [00:07:15.280 – 00:07:16.720] Dia ajar lain, saya ajar lain [00:07:16.720 – 00:07:18.120] Sebab saya dah try [00:07:18.120 – 00:07:18.960] Dah test benda ni [00:07:18.960 – 00:07:20.020] Kita ada banyak team sale [00:07:20.020 – 00:07:20.660] Nombor satu [00:07:20.660 – 00:07:21.800] Kita jangan tanya nama [00:07:21.800 – 00:07:23.180] Jangan nak perkenalan [00:07:23.180 – 00:07:24.460] Maaf mengganggu [00:07:24.460 – 00:07:26.480] Boleh tahu nama [00:07:26.480 – 00:07:27.420] Kan perasan tak [00:07:27.420 – 00:07:28.260] Ada setengah team sale [00:07:28.260 – 00:07:28.980] Dia nak tanya nama [00:07:28.980 – 00:07:30.680] Kita tak nak nak tanya nama [00:07:30.680 – 00:07:31.420] Dekat intro [00:07:31.420 – 00:07:32.940] Kita tak nak tanya nama [00:07:32.940 – 00:07:33.940] Dekat introduction [00:07:33.940 – 00:07:34.700] Jangan tanya nama [00:07:34.700 – 00:07:36.620] Nama ni biasa kita nak tanya [00:07:36.620 – 00:07:37.900] Bila customer dah confirm [00:07:37.900 – 00:07:38.340] Nak ambil [00:07:38.340 – 00:07:39.760] Waktu dekat closing [00:07:39.760 – 00:07:40.940] Waktu dekat offer [00:07:40.940 – 00:07:42.260] Barulah mungkin nak tanya nama [00:07:42.260 – 00:07:43.540] Maksudnya jangan tanya nama [00:07:43.540 – 00:07:44.260] Awal sangat [00:07:44.260 – 00:07:45.080] Tu je point dia [00:07:45.080 – 00:07:45.680] Bukan tak boleh [00:07:45.680 – 00:07:46.620] Tapi jangan tanya [00:07:46.620 – 00:07:48.760] Awal sangat, next, jangan spam [00:07:48.760 – 00:07:50.540] Customer, sampai dua kali [00:07:50.540 – 00:07:52.580] Kena scroll, ini salah, kita tak [00:07:52.580 – 00:07:54.540] Nak text tu panjang [00:07:54.540 – 00:07:56.500] Sangat, tahu tak, bila text tu panjang [00:07:56.500 – 00:07:58.520] Ataupun, banyak bubble [00:07:58.520 – 00:08:00.740] Bubble, dah macam inilah [00:08:00.740 – 00:08:02.100] Eh, whatsapp [00:08:02.100 – 00:08:04.600] Bubble chat, tahu tak bubble [00:08:04.600 – 00:08:06.700] Itu apa, dia macam macam ni [00:08:06.700 – 00:08:08.340] Okay, kita ambil [00:08:08.340 – 00:08:10.440] Ni kan bubble, contohnya [00:08:10.440 – 00:08:12.640] Saya whatsapp, ni satu bubble [00:08:12.640 – 00:08:14.340] Ni satu bubble [00:08:14.340 – 00:08:15.420] Ni satu bubble nampak [00:08:15.420 – 00:08:16.960] Kita berbalas perbualan [00:08:16.960 – 00:08:17.740] Macam ni lah [00:08:17.740 – 00:08:19.120] Ni satu bubble [00:08:19.120 – 00:08:19.880] Satu bubble [00:08:19.880 – 00:08:20.620] Satu bubble [00:08:20.620 – 00:08:21.640] Dia balas satu bubble [00:08:21.640 – 00:08:22.120] Dua bubble [00:08:22.120 – 00:08:23.280] Ni satu bubble [00:08:23.280 – 00:08:24.120] Dua bubble nampak tak [00:08:24.120 – 00:08:25.400] Inilah bubble chat [00:08:25.400 – 00:08:26.960] So apa yang kita tak nak buat [00:08:26.960 – 00:08:29.160] Kita tak nak bubble chat tu panjang sangat [00:08:29.760 – 00:08:30.740] Sampai tahap [00:08:30.740 – 00:08:31.900] Dia macam ni je [00:08:31.900 – 00:08:33.840] Kalau boleh dua tiga bubble dia maximum [00:08:33.840 – 00:08:34.740] Ni nampak [00:08:34.740 – 00:08:35.860] Orang manusia normal [00:08:35.860 – 00:08:36.440] Satu bubble [00:08:36.440 – 00:08:37.100] Balas satu bubble [00:08:37.100 – 00:08:37.760] Satu bubble [00:08:37.760 – 00:08:39.180] Tapi kalau tim saya tak boleh buat macam ni [00:08:39.180 – 00:08:40.760] Nanti nampak robotik sangat [00:08:40.760 – 00:08:42.000] Kita nak kena at least [00:08:42.000 – 00:08:43.680] Customer balas satu bubble [00:08:43.680 – 00:08:45.780] Kita balas 2-3 bubble [00:08:45.780 – 00:08:47.380] Customer balas 1 bubble [00:08:47.380 – 00:08:48.760] Kita balas 2-3 bubble [00:08:48.760 – 00:08:49.780] So nampak friendly [00:08:49.780 – 00:08:51.760] Sempat untuk kita bina build up [00:08:51.760 – 00:08:54.280] Jadi berbalik pada point tadi [00:08:54.280 – 00:08:55.640] Ada setengah orang pula [00:08:55.640 – 00:08:56.800] Dia terover bubble [00:08:56.800 – 00:08:57.880] Ataupun dia ter-spam [00:08:57.880 – 00:08:59.060] Sampai customer kena scroll [00:08:59.060 – 00:08:59.800] Dekat phone dia tu [00:08:59.800 – 00:09:00.980] Nak 2 kali [00:09:00.980 – 00:09:02.680] Nak kena scroll sekali ke atas [00:09:02.680 – 00:09:04.100] Scroll sekali lagi ke atas [00:09:04.100 – 00:09:05.480] Maksudnya panjang sangat [00:09:06.520 – 00:09:08.100] Jangan tunggu customer tanya soalan [00:09:08.100 – 00:09:10.360] Kita wajib akhiri dengan soalan [00:09:10.360 – 00:09:11.680] Kita bukannya customer support [00:09:11.680 – 00:09:12.500] Kita team sale [00:09:12.500 – 00:09:14.500] Ada setengah tim sel dia terlupa [00:09:14.500 – 00:09:15.440] Dia ingat dia customer support [00:09:15.440 – 00:09:17.020] So dia tak akhiri dengan soalan [00:09:17.020 – 00:09:17.640] Patutnya [00:09:18.200 – 00:09:19.460] Setiap conversation ni [00:09:19.460 – 00:09:20.880] Dia kena akhiri dengan soalan [00:09:20.880 – 00:09:21.540] Contoh macam ni [00:09:21.540 – 00:09:22.080] Tak ada soalan [00:09:22.080 – 00:09:22.700] Tak ada soalan [00:09:22.700 – 00:09:23.300] Tak nak nak macam ni [00:09:23.300 – 00:09:25.540] Kita nak mesti akhiri dengan soalan [00:09:25.540 – 00:09:27.240] So that perbualan kita tak habis [00:09:27.240 – 00:09:28.220] Barulah tak kena sidai [00:09:28.220 – 00:09:29.480] Jangan jadi polis pula [00:09:29.480 – 00:09:30.320] Soal siasat [00:09:31.060 – 00:09:32.860] Kita nak tanya secara friendly [00:09:32.860 – 00:09:33.940] Secara santai [00:09:33.940 – 00:09:35.540] Jangan terlampau keras sangat eh [00:09:35.540 – 00:09:35.920] Dah makan? [00:09:36.420 – 00:09:36.680] Kat mana? [00:09:37.000 – 00:09:37.440] Sakit apa? [00:09:37.740 – 00:09:38.120] Buat apa? [00:09:38.300 – 00:09:38.880] Jangan macam tu [00:09:38.880 – 00:09:40.580] Jangan guna kata ganti nama [00:09:40.580 – 00:09:41.600] Ni pun satu benda juga [00:09:41.600 – 00:09:42.220] Ramai terkejut [00:09:42.220 – 00:09:42.980] Bila saya kata macam ni [00:09:43.460 – 00:09:44.240] Ayat sis [00:09:44.240 – 00:09:45.320] Tuan, puan, dia [00:09:45.320 – 00:09:45.820] Sayang [00:09:45.820 – 00:09:47.040] Apa semua ni tak payah guna [00:09:47.040 – 00:09:47.940] Kosongkan je [00:09:47.940 – 00:09:49.200] Nanti kita akan tengok dalam example [00:09:49.200 – 00:09:49.960] Anda akan perasan [00:09:49.960 – 00:09:50.980] Saya langsung tak guna [00:09:50.980 – 00:09:52.480] Kita tak nak guna kata ganti nama [00:09:52.480 – 00:09:53.520] Sebab dia panjang sangat [00:09:53.520 – 00:09:54.260] Ada setama customer [00:09:54.260 – 00:09:54.840] Kita tak suka [00:09:54.840 – 00:09:56.040] Dan dia [00:09:56.040 – 00:09:57.360] Menyebabkan customer kita [00:09:57.360 – 00:09:58.120] Susah nak scan [00:09:58.120 – 00:09:59.480] Dan benda ni pun [00:09:59.480 – 00:09:59.940] Kita tak tahu [00:09:59.940 – 00:10:00.480] Dia lelaki ke [00:10:00.480 – 00:10:01.100] Perempuan ke [00:10:01.100 – 00:10:02.440] Kecuali dia perkenalkan nama [00:10:02.440 – 00:10:03.320] Baru kita panggil tuan [00:10:03.320 – 00:10:03.920] Atau perempuan [00:10:03.920 – 00:10:05.360] Kalau kita betul-betul clear [00:10:05.360 – 00:10:06.880] Tapi kalau tak padam je [00:10:06.880 – 00:10:08.120] Sebab dalam skrip [00:10:08.120 – 00:10:09.060] Kita tak nak ada [00:10:09.060 – 00:10:10.440] Kata ganti nama [00:10:10.440 – 00:10:11.900] Cik puan, sir [00:10:11.900 – 00:10:12.500] Apa semua ni [00:10:12.500 – 00:10:13.740] Dan benda ni [00:10:13.740 – 00:10:14.600] Tak adalah teruk sangat [00:10:14.600 – 00:10:15.300] Kalau terpakai [00:10:15.300 – 00:10:15.820] Sekalang-sekala pun [00:10:15.820 – 00:10:16.380] Tak ada masalah [00:10:16.380 – 00:10:16.820] Tapi [00:10:16.820 – 00:10:17.940] Dalam skrip [00:10:17.940 – 00:10:18.540] Yang kita save [00:10:18.540 – 00:10:19.540] Dalam quick reply nanti [00:10:19.540 – 00:10:20.460] Bila kita guna [00:10:20.460 – 00:10:20.900] WhatsApp business [00:10:20.900 – 00:10:21.940] Kita guna quick reply kan [00:10:21.940 – 00:10:23.240] Kita tak nak simpan [00:10:23.240 – 00:10:24.060] Kata ganti nama [00:10:24.060 – 00:10:25.220] Takpelah nanti [00:10:25.220 – 00:10:25.760] Kita tengok next [00:10:25.760 – 00:10:26.260] Saya akan explain [00:10:26.980 – 00:10:28.300] Jangan skema batu sangat [00:10:28.300 – 00:10:29.900] Skema sangat pula [00:10:29.900 – 00:10:31.420] Imbuhan panjang-panjang [00:10:31.420 – 00:10:32.660] Dia kena macam ni guys [00:10:32.660 – 00:10:33.680] Borak macam dengan [00:10:33.680 – 00:10:34.440] Pakcik saudara [00:10:34.440 – 00:10:35.660] Ini saya merahkan sikit [00:10:35.660 – 00:10:37.080] Dia macam borak [00:10:37.080 – 00:10:38.080] Dengan pakcik saudara [00:10:38.080 – 00:10:39.300] Santai tapi sampai [00:10:39.300 – 00:10:40.060] Respectful [00:10:40.060 – 00:10:40.700] Tapi tak adalah [00:10:40.700 – 00:10:41.800] Ter-over rempit sangat [00:10:42.280 – 00:10:43.820] Bukanlah kita nak short form-short form [00:10:43.820 – 00:10:45.460] Dan jangan guna short form ni pun masalah [00:10:45.940 – 00:10:47.800] Contohnya dia guna short form SPT [00:10:47.800 – 00:10:50.280] Apa dia pula ni? Seperti ke? Sepatutnya ke apa ni? [00:10:50.560 – 00:10:51.000] OTK [00:10:51.000 – 00:10:52.960] Unit tidak akan khas ke apa ni? [00:10:53.180 – 00:10:54.500] Untuk bayar [00:10:56.760 – 00:10:58.640] Kita je orang Melayu mungkin sudah faham [00:10:58.640 – 00:11:00.120] Kita tak tahu customer kita ni Chinese ke [00:11:00.120 – 00:11:01.460] Non-Malai ke dan sebagainya [00:11:01.460 – 00:11:03.000] So gunakan tulisan full [00:11:03.000 – 00:11:05.280] Yang kalau saya nak guna pendek-pendek pun [00:11:05.280 – 00:11:07.380] Biasa saya guna DIPD daripada [00:11:07.380 – 00:11:09.360] Itu je lah sebab kalau tulis panjang [00:11:09.360 – 00:11:10.240] Dia takut panjang sangat [00:11:10.240 – 00:11:11.340] Itu je lah kot [00:11:11.340 – 00:11:12.780] Yang simple-simple mungkin lah [00:11:12.780 – 00:11:13.720] Kita guna YG [00:11:13.720 – 00:11:14.840] Mungkin yang ni yang [00:11:15.320 – 00:11:15.800] Kan [00:11:15.800 – 00:11:17.780] Tapi yang selain-selain daripada tu [00:11:17.780 – 00:11:18.600] Saya tak guna lah [00:11:18.600 – 00:11:19.080] Kalau boleh [00:11:19.080 – 00:11:20.080] Jangan guna lah [00:11:20.080 – 00:11:21.620] Even dari pun saya tak guna dari [00:11:21.620 – 00:11:22.640] Kita guna [00:11:22.640 – 00:11:23.260] Kita guna dari [00:11:23.260 – 00:11:24.160] Jangan guna daripada [00:11:24.160 – 00:11:25.520] Walaupun bahasa Melayu salah [00:11:25.520 – 00:11:26.040] Slit dari [00:11:26.040 – 00:11:27.800] Tapi daripada ni panjang sangat [00:11:27.800 – 00:11:28.840] Dalam skrit dia dia panjang [00:11:28.840 – 00:11:29.220] Okay [00:11:29.220 – 00:11:31.400] So ini adalah antara pantan larang simple [00:11:31.400 – 00:11:32.600] Nak follow boleh [00:11:32.600 – 00:11:33.580] Kalau anda tak selesa [00:11:33.580 – 00:11:34.440] Tak nak follow pun tak apa [00:11:34.440 – 00:11:35.440] Tapi kena ingat [00:11:35.440 – 00:11:36.920] Inilah punca kenapa [00:11:36.920 – 00:11:37.920] Closing kita smooth [00:11:37.920 – 00:11:39.540] Sebab kita tak buat benda-benda salah ni [00:11:39.540 – 00:11:40.000] Kalau boleh [00:11:40.000 – 00:11:41.480] Follow lah sebab ni dah proven [00:11:41.480 – 00:11:43.160] Jumpa dalam video yang seterusnya