Productize Your Service Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:29] Productkan Service anda. Ini saya dah terajar pula tadi. Aduhai. Service menang pada product. Product menang pada service. Ini sebenarnya saya dah terajar tadi. Saya dah tereksplain dua kali. Tolong tengok video yang sebelumnya tadi. Tapi saya cerita macam inilah. Product ni semua sama je. Yang penting adalah service. Fokus kepada during before sale punya service iaitu konten-konten ke apa semua before sale. [semak: uncertain words] [00:00:29–00:00:31] During sales service [semak: uncertain words] [00:00:31–00:00:32] Semasa dia membeli tu [semak: uncertain words] [00:00:32–00:00:32] Macam mana kita [00:00:32–00:00:33] Okay TV ni ni [semak: uncertain words] [00:00:33–00:00:35] Kita service dia semasa [00:00:35–00:00:36] Before biasanya [00:00:36–00:00:37] Sebelum waktu dia tengah [00:00:37–00:00:38] Cari-cari content [00:00:38–00:00:38] Blog, artikel [00:00:38–00:00:39] Kita ada guideline untuk dia [00:00:39–00:00:41] During masa dia tengah [00:00:41–00:00:41] Engage kita [semak: uncertain words] [00:00:41–00:00:42] After lepas dia beli [00:00:42–00:00:43] Macam mana kita service [00:00:43–00:00:44] Daripada beli [00:00:44–00:00:45] Itulah keunikan [00:00:45–00:00:46] Product [semak: uncertain words] [00:00:46–00:00:47] Pada service [00:00:47–00:00:49] Product menang [00:00:49–00:00:49] Bila berjaya [00:00:49–00:00:50] Dia serviskan [semak: uncertain words] [00:00:50–00:00:51] Maksudnya kita [00:00:51–00:00:52] Jual service [semak: uncertain words] [00:00:52–00:00:53] Kita nampakkan [00:00:53–00:00:54] Keunikan pada service [00:00:54–00:00:55] Kita anggap kita [semak: uncertain words] [00:00:55–00:00:56] Macam tengah buatkan [semak: uncertain words] [00:00:56–00:00:56] Pada service [semak: uncertain words] [00:00:56–00:00:57] Kalau kita jual product [00:00:57–00:00:58] Tapi [00:00:58–00:00:59] Owner service [00:00:59–00:01:01] pula kena memprodukkan [00:01:01–00:01:03] service dia. Dia kena anggap [00:01:03–00:01:05] aku tengah jual produk ni, bukan jual service. [00:01:05–00:01:07] Aku nak templatekan benda ni so that team aku senang sikit. [semak: uncertain words] [00:01:08–00:01:09] Kita nak scope yang sama [00:01:09–00:01:11] senang nak ni, output pun ada limit [semak: uncertain words] [00:01:11–00:01:13] senang lah. Kita nak productize. [semak: uncertain words] [00:01:14–00:01:15] Kita nak produkkan service [00:01:15–00:01:17] kita. Kalau product pula kita nak [00:01:17–00:01:19] add service layer lah. Nak add service lah eh. [semak: uncertain words] [00:01:19–00:01:21] Macam tu. So before, during, after [00:01:21–00:01:23] sale. Inilah dia. Educate, assessment. [00:01:24–00:01:25] Ni saya dah ter-explain tadi eh. Boleh fahamkan [00:01:25–00:01:27] tadi. Okay next pula [semak: uncertain words] [00:01:27–00:01:29] marketing agency dari custom template. Okay. [semak: uncertain words] [00:01:29–00:01:30] sebelum kita buat apa-apa je [semak: uncertain words] [00:01:30–00:01:31] oh sekarang tak [00:01:31–00:01:32] kita buat 12 video monthly [semak: number or amount] [00:01:32–00:01:33] dah [00:01:33–00:01:34] kita template kan [00:01:34–00:01:36] kami hanya buat 12 video je monthly tuan [semak: number or amount] [00:01:36–00:01:37] harga berapa eh [00:01:37–00:01:37] harga RM800 [semak: number or amount] [00:01:39–00:01:39] ok [00:01:39–00:01:40] 12 tu je [semak: number or amount] [00:01:42–00:01:43] bayar sekarang add-on nanti [00:01:43–00:01:45] kita nak simplifikan je package kita [00:01:45–00:01:46] ada add-on [00:01:46–00:01:47] saya to be honest [00:01:47–00:01:48] add-on pun saya tak suka sangat [00:01:48–00:01:49] sebab saya tak nak [00:01:49–00:01:50] saya [00:01:50–00:01:51] macam ni lah [00:01:51–00:01:52] kalau nak add-on ambil 2 package [semak: number or amount] [00:01:52–00:01:53] kan senang [00:01:53–00:01:55] sebab tu VSM ni tak ada option [00:01:55–00:01:57] no option is the best option [00:01:59–00:02:00] Saya ada seorang team sale [semak: uncertain words] [00:02:00–00:02:01] Macam mana ya [semak: uncertain words] [00:02:01–00:02:02] Ada discount tak [semak: uncertain words] [00:02:02–00:02:02] Seribu setengah [00:02:03–00:02:04] Maksudnya tuan tak sesuai [00:02:04–00:02:04] Untuk ambil [00:02:04–00:02:06] Tapi saya ada duit [00:02:06–00:02:06] Sesuai [00:02:06–00:02:07] Tak ada duit [00:02:07–00:02:08] Tak sesuai [00:02:08–00:02:09] Ada duit tak [00:02:09–00:02:09] Ada seribu setengah [00:02:09–00:02:10] Eh ada [00:02:10–00:02:11] Saya memang bisnes baru [00:02:11–00:02:12] Tapi saya memang nak hire terus orang staff [semak: uncertain words] [00:02:12–00:02:14] Kalau VSM ni ok [00:02:14–00:02:15] Saya nak hire 3 orang staff [semak: uncertain words, number or amount] [00:02:15–00:02:16] Lepas tu ok tak [semak: uncertain words] [00:02:16–00:02:17] Tapi sekarang saya tak ada team sale [00:02:17–00:02:18] Ok sesuai [00:02:18–00:02:18] Ada duit tak [00:02:18–00:02:18] Ada [00:02:18–00:02:19] Ok sesuai [semak: uncertain words] [00:02:19–00:02:20] Saya tak ada duit tuan [00:02:20–00:02:22] Sesuai ke saya ambil VSM [00:02:22–00:02:23] Saya team sale pun tak ada [00:02:23–00:02:23] Tak sesuai [00:02:24–00:02:25] Run ads dulu lah [semak: uncertain words] [00:02:25–00:02:25] Naikkan sale [00:02:25–00:02:27] Tengok video-video cuma saya [00:02:27–00:02:28] Okay [semak: uncertain words] [00:02:28–00:02:29] Tengok dulu yang percuma [00:02:29–00:02:30] Sebab yang ni harganya mahal juga [00:02:30–00:02:31] Puan [00:02:31–00:02:31] Sibu setengah mahal juga [00:02:31–00:02:32] Kalau tak ada team sale rugilah [semak: uncertain words] [00:02:32–00:02:33] Siapa yang nak pakai kan [00:02:35–00:02:36] Oh saya [00:02:36–00:02:37] Ada [semak: uncertain words] [00:02:37–00:02:38] Sepuluh orang team sale [00:02:38–00:02:39] Macam mana Adik [semak: uncertain words] [00:02:40–00:02:41] Sibu setengah juga kan [00:02:41–00:02:41] Eh tak boleh [00:02:41–00:02:43] Dia satu package lima orang [00:02:44–00:02:45] Kalau orang ke enam [00:02:45–00:02:46] Kena ambil dua package dah [semak: uncertain words] [00:02:46–00:02:47] Kena ambil sibu setengah [00:02:47–00:02:48] Sibu setengah [00:02:48–00:02:48] Dua account [00:02:48–00:02:49] Oh macam tu [00:02:49–00:02:50] Yes [00:02:50–00:02:51] Nampak kan simple [semak: uncertain words] [00:02:51–00:02:53] Saya hanya ada satu package [00:02:53–00:02:53] Dan tak ada apa-apa add on [00:02:54–00:02:55] Simple [00:02:56–00:02:57] Sebab kita juga [00:02:57–00:02:59] harga murah. Itulah. Kalau [00:02:59–00:03:01] kita jual harga mahal, mungkinlah kita kena [00:03:01–00:03:03] customise ke apakah. So that's why saya [semak: uncertain words] [00:03:03–00:03:05] suka produk yang tak mahal sangat [00:03:05–00:03:07] dan mungkin tak [00:03:07–00:03:09] adalah terlampau murah sangat sampai jadi [00:03:09–00:03:11] terlampau too good to be true. Katalah [00:03:11–00:03:13] saya letak harga ni RM800. Too good [semak: number or amount] [00:03:13–00:03:15] to be true. Dah macam scammer. [00:03:15–00:03:17] Tak boleh nak deliver, jadi scam [semak: uncertain words] [00:03:17–00:03:19] sekali lagi. Customer pun tak [00:03:19–00:03:21] appreciate. Sebab apa? Murah [00:03:21–00:03:23] sangat. Kita yang kita deliver pun [00:03:23–00:03:25] tak ada quality sangat. Teruk sangat pula quality dia. [00:03:25–00:03:27] Okay. So yang itulah kita [semak: uncertain words] [00:03:27–00:03:29] kena fokus. Jual penapis air [00:03:29–00:03:30] kita buat [semak: uncertain words] [00:03:30–00:03:33] installation, penjagaan dan sebagainya [00:03:33–00:03:34] contohnya [00:03:34–00:03:37] alright, so terjumpa dalam video yang seterusnya [semak: uncertain words]