Staff Journey / Exit Process (Slow) Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:02] Journey Slow Version [semak: uncertain words] [00:00:02–00:00:07] Bayangkan, seorang staff masuk, awak nak buat perasaan paling perlahan lah [00:00:07–00:00:10] Kalau ada masalah pun, awak nak yang ni korang kata boss paling baik [semak: uncertain words] [00:00:10–00:00:12] Ok, boss paling baik buat macam ni [semak: uncertain words] [00:00:12–00:00:14] Katakanlah staff ni buat masalah [00:00:14–00:00:15] Ok, buat masalah yang pertama [00:00:15–00:00:16] Contohnya, datang lewat [00:00:17–00:00:21] Datang lewat sahaja, terus bagi verbal warning yang pertama [00:00:21–00:00:25] Dan cara nak bagi verbal warning yang pertama ni, kejap lagi saya akan tunjukkan [00:00:25–00:00:27] Kita bagi dalam teks WhatsApp sahaja [semak: uncertain words] [00:00:27–00:00:29] Bukannya bagi surat eh [00:00:29–00:00:31] dan katakanlah dia masih [semak: uncertain words] [00:00:31–00:00:33] lagi lambat, barulah [00:00:33–00:00:34] kita buat warning letter [00:00:35–00:00:37] yang seterusnya pula. Tengok [00:00:37–00:00:39] warning letter, verbal yang seterusnya. [semak: uncertain words] [00:00:39–00:00:41] Cuma, perasan tak dekat sini [semak: uncertain words] [00:00:42–00:00:43] setiap kali kita bagi [00:00:43–00:00:45] verbal warning dekat WhatsApp ni [00:00:45–00:00:47] yang ni verbal warning, kita kena buat [semak: uncertain words] [00:00:47–00:00:49] informal PIP. Apa maksud informal PIP? [00:00:49–00:00:51] PIP ni adalah performance [semak: uncertain words] [00:00:51–00:00:53] in performance program. At least kita [semak: uncertain words] [00:00:53–00:00:54] baik tahu lah dia, jangan buat lagi eh. [semak: uncertain words] [00:00:55–00:00:57] At least awak, macam mana? Kenapa awak lambat? [semak: uncertain words] [00:00:57–00:01:00] Oh saya lambat sebab jam saya rosak lah bos [semak: uncertain words] [00:01:00–00:01:01] Belilah jam baru [00:01:01–00:01:01] Cukup lah tu [00:01:01–00:01:02] Itulah informal [00:01:02–00:01:05] Cukuplah sekadar satu nasihat untuk di improve [00:01:05–00:01:06] Sebab nama pun [00:01:06–00:01:07] Verbal warning [00:01:07–00:01:09] Bukannya official warning letter eh [semak: uncertain words] [00:01:09–00:01:09] Verbal warning [00:01:09–00:01:11] Masalahnya kat sini [00:01:11–00:01:12] Bos takut [00:01:12–00:01:15] Dan tak sampai hati nak pergi verbal warning [00:01:15–00:01:16] Saya dah harian 400 orang guys [semak: uncertain words, number or amount] [00:01:16–00:01:18] Satu benda yang saya akan buat [00:01:18–00:01:19] Kesalahan pertama [00:01:19–00:01:21] Mungkin saya akan [00:01:21–00:01:22] Okey lah takpelah kesalahan pertama [semak: uncertain words] [00:01:22–00:01:25] Tapi kalau dia buat 2 ke 3 kali kesalahan yang sama [semak: number or amount] [00:01:25–00:01:26] Contohnya hari ni lambat [00:01:26–00:01:27] Esok pun lambat [00:01:27–00:01:28] Saya terus bagi [semak: uncertain words] [00:01:28–00:01:28] Verbal warning [00:01:28–00:01:30] Haa macam tu [semak: uncertain words] [00:01:30–00:01:30] Okay [semak: uncertain words] [00:01:30–00:01:32] So kalau boleh [00:01:32–00:01:32] Jangan tunggu lebih [00:01:32–00:01:33] Tiga kali [semak: uncertain words] [00:01:33–00:01:34] Benda tu berlaku lagi [00:01:34–00:01:35] Dan masalah ni [00:01:35–00:01:36] Masalah apa [00:01:36–00:01:37] Masalah bias-biasa [semak: uncertain words] [00:01:37–00:01:38] Masalah disiplin [00:01:38–00:01:39] Masalah contohnya [00:01:39–00:01:40] Patutnya awak [00:01:40–00:01:41] Whatsapp dia hari bekerja [semak: uncertain words] [00:01:41–00:01:42] Patutnya dia kena reply [00:01:42–00:01:43] Hari yang sama [00:01:43–00:01:44] Tiba-tiba dia reply esok [semak: uncertain words] [00:01:44–00:01:44] Kita pun beritahu lah [semak: uncertain words] [00:01:44–00:01:45] Ini dah masalah dah ni [00:01:45–00:01:47] Awak tak responsif [00:01:47–00:01:47] So [00:01:47–00:01:49] Apa-apa sahaja masalah [00:01:49–00:01:50] Dan setiap kali [00:01:50–00:01:52] Satu antara satu masalah ni [00:01:52–00:01:53] Dia bukannya masalah yang sama [00:01:53–00:01:54] Masalah yang berbeza [00:01:54–00:01:55] Point dia [00:01:55–00:01:59] Kalau ada apa-apa sahaja masalah yang menyebabkan prestasi syarikat merudum [semak: uncertain words] [00:01:59–00:02:03] Ataupun menjejaskan komunikasi antara tim lain [00:02:03–00:02:04] Orang lain punya performer pula drop [semak: uncertain words] [00:02:04–00:02:07] Dia memang kena verbal warning ataupun warning letter official [00:02:07–00:02:09] So kita recap balik [00:02:09–00:02:10] Staff buat masalah pertama [00:02:10–00:02:12] Kita bagi verbal warning berserta dengan sentax [semak: uncertain words] [00:02:12–00:02:13] Dari second share [semak: uncertain words] [00:02:13–00:02:15] Lepas tu kita bagi informal PIP [00:02:15–00:02:17] Sekadar nasihat dan sebagainya [00:02:17–00:02:19] Dia buat lagi masalah yang kedua [00:02:19–00:02:21] Kita bagi pula verbal warning yang kedua [00:02:21–00:02:22] Punyalah baik bos ni [00:02:22–00:02:23] Dia tak bagikan lagi warning letter [00:02:23–00:02:26] dia bagi verbal warning yang kedua [semak: uncertain words] [00:02:26–00:02:28] kita hantar dalam bentuk [semak: uncertain words] [00:02:28–00:02:30] whatsapp text, kemudian kita akan bagi pula [00:02:30–00:02:32] informal, ajar lah macam mana [00:02:32–00:02:33] untuk dia improve kesalahan dia tu [00:02:33–00:02:36] dan kalau dia masih lagi buat [00:02:36–00:02:38] kesilapan, yang ketiga, kita akan bagi [00:02:38–00:02:40] warning letter yang pertama, ini baru first [00:02:40–00:02:42] official warning letter, kalau dia [00:02:42–00:02:42] buat silap lagi [00:02:44–00:02:46] impossible lah, kita dah bagi [semak: uncertain words] [00:02:46–00:02:47] dia PIP, yang ni guys [00:02:47–00:02:49] kita ada buat sebagai formal [semak: uncertain words] [00:02:49–00:02:52] PIP, formal PIP ni [00:02:52–00:02:53] dia kan ada surat, maksudnya kita dah [semak: uncertain words] [00:02:53–00:02:55] ajar dia, dia akan sign satu surat [00:02:55–00:02:57] nanti saya akan tunjuk surat tu, dan lepas dia [00:02:57–00:02:59] dah sign surat, dia mengaku, ok saya takkan [00:02:59–00:03:01] buat kesilapan yang sama dah, kalau dia buat [00:03:01–00:03:03] lagi kesilapan, tak kisahlah, kesilapan yang [00:03:03–00:03:06] sama ke, kesilapan yang berbeza ke, dia tak kisah [00:03:06–00:03:07] apa-apa kesilapan, terus [semak: uncertain words] [00:03:07–00:03:09] kita bagi warning letter yang kedua [00:03:09–00:03:11] based on pengalaman saya, hire [semak: uncertain words] [00:03:11–00:03:13] lebih 400 orang ni, dekat sini [semak: number or amount] [00:03:13–00:03:15] biasanya dia akan resign sendiri [00:03:16–00:03:17] dekat sini [00:03:17–00:03:19] step yang ke sebelas ni, biasanya staff akan resign [00:03:19–00:03:21] sebab jarang orang nak [00:03:22–00:03:23] Melayan kesakitan [semak: uncertain words] [00:03:23–00:03:23] Kepedihan [00:03:23–00:03:24] Buat apa [00:03:24–00:03:25] So biasanya [00:03:25–00:03:25] Dia akan terus [semak: uncertain words] [00:03:25–00:03:26] Hantar resign later [00:03:26–00:03:27] So tak sempat lah [00:03:27–00:03:27] Kita nak hantar [00:03:27–00:03:28] Warnilator banyak sangat [semak: uncertain words] [00:03:28–00:03:29] So ok juga [semak: uncertain words] [00:03:29–00:03:31] At least dia resign sendiri [00:03:31–00:03:32] Dan by the time [00:03:32–00:03:32] Staff tu resign [semak: uncertain words] [00:03:32–00:03:33] Mesti dia dah dapat [00:03:33–00:03:34] Kerja lain [semak: uncertain words] [00:03:34–00:03:34] So ok lah [00:03:34–00:03:34] Tak apa [00:03:35–00:03:37] Tapi buat masa kita lah [semak: uncertain words] [00:03:37–00:03:37] Ke situ [semak: uncertain words] [00:03:37–00:03:38] Macam mana kan [00:03:38–00:03:38] At least [00:03:38–00:03:39] Orang kata [00:03:39–00:03:40] Hire slow [00:03:40–00:03:40] Fire fast [00:03:40–00:03:42] So inilah cara fire fast [00:03:42–00:03:43] Bukan kita yang fire dia [semak: uncertain words] [00:03:43–00:03:44] Dia yang resign sendiri [00:03:44–00:03:45] Ok next [00:03:45–00:03:46] Katakanlah dia masih lagi stay [semak: uncertain words] [00:03:46–00:03:47] Dia rasa dia nak improve [00:03:47–00:03:48] Kita pun buat lah [00:03:48–00:03:50] Formal PIP yang kedua [00:03:50–00:03:51] Improvement program yang kedua [00:03:51–00:03:54] Katalah dia masih lagi buat masalah yang kelima [00:03:54–00:03:56] Kita bagi warning letter yang ketiga [semak: uncertain words] [00:03:56–00:03:58] Guys, ini kira baik sangat lah ni [semak: uncertain words] [00:03:58–00:04:00] Sampai warning letter pun tiga kali [00:04:00–00:04:02] Ada company dua kali je warning letter [00:04:02–00:04:04] Lepas tu kita bagi lagi formal PIP [00:04:04–00:04:06] Dia kena sign, saya dah setuju [00:04:06–00:04:08] Memang saya takkan ulang dah, company dah ajar saya [00:04:08–00:04:10] Dia buat kesilapan [00:04:10–00:04:12] Terus kita bagi termination letter [00:04:12–00:04:14] Nampak tak? Ada dalam [00:04:14–00:04:16] 16 step sebelum dia dapat [semak: uncertain words, number or amount] [00:04:16–00:04:18] Termination letter. Ini baru betul [semak: uncertain words] [00:04:18–00:04:19] Bila kita buat macam ni [00:04:19–00:04:22] kalau apa-apa kes, katakanlah [semak: uncertain words] [00:04:22–00:04:23] JTK, Jabatan [00:04:24–00:04:26] Tenaga Burung, JTK [00:04:26–00:04:28] Tenaga Kerja, panggil [semak: uncertain words] [00:04:28–00:04:30] kita, staff kita [00:04:30–00:04:31] buat aduan, katanya kita [00:04:31–00:04:33] unfair treatment dengan staff [00:04:33–00:04:36] so kita tunjuk bukti semua, kita tunjuk [semak: uncertain words] [00:04:36–00:04:38] bukti dekat WhatsApp dah ada, kita tunjuk [semak: uncertain words] [00:04:38–00:04:39] bukti kita dah buat PIP [00:04:39–00:04:42] kita tunjuk bukti, kita tunjuk lagi bukti [semak: uncertain words] [00:04:42–00:04:44] one year later dah keluar, formal PIP dia dah sign [00:04:44–00:04:46] bila tunjuk bukti ni, checkmate [00:04:46–00:04:48] sebab apa, boss lain [00:04:48–00:04:50] yang staff moyan sampai report [semak: uncertain words] [00:04:50–00:04:52] JTK dan memang salah bos pun [00:04:52–00:04:53] dia bagi resign 24 jam [semak: number or amount] [00:04:53–00:04:56] gila apa, kesianlah dekat staff [00:04:56–00:04:57] staff tu dengan nasib [00:04:57–00:04:59] family dia, dengan masalah [00:04:59–00:05:01] keluarga dia lagi, duit lagi [00:05:01–00:05:03] so bila awak bagi notice 24 jam [semak: number or amount] [00:05:03–00:05:06] apa yang berlaku pada staff, dia akan berdendam [00:05:06–00:05:07] antara 2-3 benda je dia akan buat [semak: number or amount] [00:05:07–00:05:09] pertama, dia pergi JTK buat report [00:05:09–00:05:11] ok lagi lah, bagi saya better [semak: uncertain words] [00:05:11–00:05:13] nombor 2, dia akan [semak: number or amount] [00:05:14–00:05:15] memudaratkan syarikat, dia akan [00:05:15–00:05:17] delete file, dia akan sabotaj syarikat [00:05:17–00:05:18] Oh ini lagi sakit hati [semak: uncertain words] [00:05:18–00:05:19] Ataupun nombor tiga [00:05:19–00:05:20] Dia pergi bomoh [00:05:20–00:05:22] Haa awak nak buat satu [semak: uncertain words] [00:05:22–00:05:23] Takkah awak kena penyakit [00:05:23–00:05:24] Anggau [semak: uncertain words] [00:05:24–00:05:24] Angguk [semak: uncertain words] [00:05:24–00:05:25] Apabila semua [semak: uncertain words] [00:05:25–00:05:26] So bagi saya kan [00:05:26–00:05:28] Kalau awak tak cek pasal dengan orang [00:05:28–00:05:30] Orang pun tak cek pasal dengan awak [00:05:30–00:05:31] Pokok takkan bergoyang [00:05:31–00:05:32] Kalau tak ada angin yang bertiup [00:05:32–00:05:34] So bila kita buat slow version macam ni [00:05:34–00:05:35] Adil lah [00:05:35–00:05:36] Sebab kita bukannya [00:05:36–00:05:37] Memberhentikan orang [00:05:37–00:05:38] Sewenang-wenangnya [00:05:38–00:05:39] Kita layan [00:05:39–00:05:41] Slow and steady [00:05:41–00:05:41] So bagi saya [00:05:41–00:05:43] Ini adalah cara paling bermaruah [00:05:43–00:05:44] Yang semua orang happy [00:05:44–00:05:46] Sebab at least kita bagi peluang [00:05:46–00:05:47] Sebab [00:05:47–00:05:48] ada juga berlaku situasi [00:05:48–00:05:49] tim saya [semak: uncertain words] [00:05:49–00:05:50] pada one letter yang kedua [semak: uncertain words] [00:05:50–00:05:51] dia come back balik [semak: uncertain words] [00:05:51–00:05:51] dan dia jadi [00:05:51–00:05:52] staff yang perform [00:05:52–00:05:53] sampai sekarang [00:05:53–00:05:53] ok [00:05:53–00:05:55] jumpa dalam video seterusnya [00:05:55–00:05:55] kita tengok pula [00:05:55–00:05:56] version yang berbeza [00:05:56–00:05:57] Zaz [semak: uncertain words]