Staff Journey / Exit Process (Slow)
Source: https://coachadib.com/module/6ac0c12eeeedefe15090df3b
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.820 – 00:00:02.860] Journey Slow Version

[00:00:02.860 – 00:00:07.540] Bayangkan, seorang staff masuk, awak nak buat perasaan paling perlahan lah

[00:00:07.540 – 00:00:10.920] Kalau ada masalah pun, awak nak yang ni korang kata boss paling baik

[00:00:10.920 – 00:00:12.140] Ok, boss paling baik buat macam ni

[00:00:12.720 – 00:00:14.320] Katakanlah staff ni buat masalah

[00:00:14.320 – 00:00:15.700] Ok, buat masalah yang pertama

[00:00:15.700 – 00:00:16.940] Contohnya, datang lewat

[00:00:17.820 – 00:00:21.840] Datang lewat sahaja, terus bagi verbal warning yang pertama

[00:00:21.840 – 00:00:25.940] Dan cara nak bagi verbal warning yang pertama ni, kejap lagi saya akan tunjukkan

[00:00:25.940 – 00:00:27.920] Kita bagi dalam teks WhatsApp sahaja

[00:00:27.920 – 00:00:29.280] Bukannya bagi surat eh

[00:00:29.280 – 00:00:31.540] dan katakanlah dia masih

[00:00:31.540 – 00:00:33.540] lagi lambat, barulah

[00:00:33.540 – 00:00:34.820] kita buat warning letter

[00:00:35.400 – 00:00:37.420] yang seterusnya pula. Tengok

[00:00:37.420 – 00:00:39.280] warning letter, verbal yang seterusnya.

[00:00:39.660 – 00:00:41.520] Cuma, perasan tak dekat sini

[00:00:42.220 – 00:00:43.580] setiap kali kita bagi

[00:00:43.580 – 00:00:45.320] verbal warning dekat WhatsApp ni

[00:00:45.320 – 00:00:47.280] yang ni verbal warning, kita kena buat

[00:00:47.280 – 00:00:49.780] informal PIP. Apa maksud informal PIP?

[00:00:49.920 – 00:00:51.220] PIP ni adalah performance

[00:00:51.220 – 00:00:53.380] in performance program. At least kita

[00:00:53.380 – 00:00:54.960] baik tahu lah dia, jangan buat lagi eh.

[00:00:55.560 – 00:00:57.340] At least awak, macam mana? Kenapa awak lambat?

[00:00:57.340 – 00:01:00.300] Oh saya lambat sebab jam saya rosak lah bos

[00:01:00.300 – 00:01:01.200] Belilah jam baru

[00:01:01.200 – 00:01:01.960] Cukup lah tu

[00:01:01.960 – 00:01:02.620] Itulah informal

[00:01:02.620 – 00:01:05.000] Cukuplah sekadar satu nasihat untuk di improve

[00:01:05.000 – 00:01:06.440] Sebab nama pun

[00:01:06.440 – 00:01:07.620] Verbal warning

[00:01:07.620 – 00:01:09.300] Bukannya official warning letter eh

[00:01:09.300 – 00:01:09.920] Verbal warning

[00:01:09.920 – 00:01:11.280] Masalahnya kat sini

[00:01:11.280 – 00:01:12.820] Bos takut

[00:01:12.820 – 00:01:15.020] Dan tak sampai hati nak pergi verbal warning

[00:01:15.020 – 00:01:16.420] Saya dah harian 400 orang guys

[00:01:16.420 – 00:01:18.300] Satu benda yang saya akan buat

[00:01:18.300 – 00:01:19.760] Kesalahan pertama

[00:01:19.760 – 00:01:21.280] Mungkin saya akan

[00:01:21.280 – 00:01:22.520] Okey lah takpelah kesalahan pertama

[00:01:22.520 – 00:01:25.020] Tapi kalau dia buat 2 ke 3 kali kesalahan yang sama

[00:01:25.020 – 00:01:26.300] Contohnya hari ni lambat

[00:01:26.300 – 00:01:27.520] Esok pun lambat

[00:01:27.520 – 00:01:28.220] Saya terus bagi

[00:01:28.220 – 00:01:28.920] Verbal warning

[00:01:28.920 – 00:01:30.380] Haa macam tu

[00:01:30.380 – 00:01:30.660] Okay

[00:01:30.660 – 00:01:32.020] So kalau boleh

[00:01:32.020 – 00:01:32.960] Jangan tunggu lebih

[00:01:32.960 – 00:01:33.680] Tiga kali

[00:01:33.680 – 00:01:34.740] Benda tu berlaku lagi

[00:01:34.740 – 00:01:35.740] Dan masalah ni

[00:01:35.740 – 00:01:36.280] Masalah apa

[00:01:36.280 – 00:01:37.400] Masalah bias-biasa

[00:01:37.400 – 00:01:38.360] Masalah disiplin

[00:01:38.360 – 00:01:39.800] Masalah contohnya

[00:01:39.800 – 00:01:40.580] Patutnya awak

[00:01:40.580 – 00:01:41.640] Whatsapp dia hari bekerja

[00:01:41.640 – 00:01:42.520] Patutnya dia kena reply

[00:01:42.520 – 00:01:43.100] Hari yang sama

[00:01:43.100 – 00:01:44.160] Tiba-tiba dia reply esok

[00:01:44.160 – 00:01:44.900] Kita pun beritahu lah

[00:01:44.900 – 00:01:45.940] Ini dah masalah dah ni

[00:01:45.940 – 00:01:47.200] Awak tak responsif

[00:01:47.200 – 00:01:47.960] So

[00:01:47.960 – 00:01:49.480] Apa-apa sahaja masalah

[00:01:49.480 – 00:01:50.480] Dan setiap kali

[00:01:50.480 – 00:01:52.120] Satu antara satu masalah ni

[00:01:52.120 – 00:01:53.540] Dia bukannya masalah yang sama

[00:01:53.540 – 00:01:54.580] Masalah yang berbeza

[00:01:54.580 – 00:01:55.160] Point dia

[00:01:55.160 – 00:01:59.780] Kalau ada apa-apa sahaja masalah yang menyebabkan prestasi syarikat merudum

[00:01:59.780 – 00:02:03.220] Ataupun menjejaskan komunikasi antara tim lain

[00:02:03.220 – 00:02:04.900] Orang lain punya performer pula drop

[00:02:04.900 – 00:02:07.900] Dia memang kena verbal warning ataupun warning letter official

[00:02:07.900 – 00:02:09.160] So kita recap balik

[00:02:09.160 – 00:02:10.120] Staff buat masalah pertama

[00:02:10.120 – 00:02:12.940] Kita bagi verbal warning berserta dengan sentax

[00:02:12.940 – 00:02:13.680] Dari second share

[00:02:13.680 – 00:02:15.860] Lepas tu kita bagi informal PIP

[00:02:15.860 – 00:02:17.340] Sekadar nasihat dan sebagainya

[00:02:17.340 – 00:02:19.100] Dia buat lagi masalah yang kedua

[00:02:19.100 – 00:02:21.360] Kita bagi pula verbal warning yang kedua

[00:02:21.360 – 00:02:22.380] Punyalah baik bos ni

[00:02:22.380 – 00:02:23.820] Dia tak bagikan lagi warning letter

[00:02:23.820 – 00:02:26.120] dia bagi verbal warning yang kedua

[00:02:26.120 – 00:02:28.100] kita hantar dalam bentuk

[00:02:28.100 – 00:02:30.260] whatsapp text, kemudian kita akan bagi pula

[00:02:30.260 – 00:02:32.440] informal, ajar lah macam mana

[00:02:32.440 – 00:02:33.900] untuk dia improve kesalahan dia tu

[00:02:33.900 – 00:02:36.060] dan kalau dia masih lagi buat

[00:02:36.060 – 00:02:38.040] kesilapan, yang ketiga, kita akan bagi

[00:02:38.040 – 00:02:40.180] warning letter yang pertama, ini baru first

[00:02:40.180 – 00:02:42.120] official warning letter, kalau dia

[00:02:42.120 – 00:02:42.800] buat silap lagi

[00:02:44.100 – 00:02:46.160] impossible lah, kita dah bagi

[00:02:46.160 – 00:02:47.520] dia PIP, yang ni guys

[00:02:47.520 – 00:02:49.960] kita ada buat sebagai formal

[00:02:49.960 – 00:02:52.000] PIP, formal PIP ni

[00:02:52.000 – 00:02:53.900] dia kan ada surat, maksudnya kita dah

[00:02:53.900 – 00:02:55.820] ajar dia, dia akan sign satu surat

[00:02:55.820 – 00:02:57.860] nanti saya akan tunjuk surat tu, dan lepas dia

[00:02:57.860 – 00:02:59.900] dah sign surat, dia mengaku, ok saya takkan

[00:02:59.900 – 00:03:01.860] buat kesilapan yang sama dah, kalau dia buat

[00:03:01.860 – 00:03:03.900] lagi kesilapan, tak kisahlah, kesilapan yang

[00:03:03.900 – 00:03:06.080] sama ke, kesilapan yang berbeza ke, dia tak kisah

[00:03:06.080 – 00:03:07.880] apa-apa kesilapan, terus

[00:03:07.880 – 00:03:09.440] kita bagi warning letter yang kedua

[00:03:09.440 – 00:03:11.800] based on pengalaman saya, hire

[00:03:11.800 – 00:03:13.840] lebih 400 orang ni, dekat sini

[00:03:13.840 – 00:03:15.360] biasanya dia akan resign sendiri

[00:03:16.660 – 00:03:17.480] dekat sini

[00:03:17.480 – 00:03:19.980] step yang ke sebelas ni, biasanya staff akan resign

[00:03:19.980 – 00:03:21.720] sebab jarang orang nak

[00:03:22.400 – 00:03:23.280] Melayan kesakitan

[00:03:23.280 – 00:03:23.820] Kepedihan

[00:03:23.820 – 00:03:24.160] Buat apa

[00:03:24.160 – 00:03:25.140] So biasanya

[00:03:25.140 – 00:03:25.660] Dia akan terus

[00:03:25.660 – 00:03:26.620] Hantar resign later

[00:03:26.620 – 00:03:27.300] So tak sempat lah

[00:03:27.300 – 00:03:27.880] Kita nak hantar

[00:03:27.880 – 00:03:28.740] Warnilator banyak sangat

[00:03:28.740 – 00:03:29.960] So ok juga

[00:03:29.960 – 00:03:31.160] At least dia resign sendiri

[00:03:31.160 – 00:03:32.160] Dan by the time

[00:03:32.160 – 00:03:32.760] Staff tu resign

[00:03:32.760 – 00:03:33.520] Mesti dia dah dapat

[00:03:33.520 – 00:03:34.020] Kerja lain

[00:03:34.020 – 00:03:34.580] So ok lah

[00:03:34.580 – 00:03:34.940] Tak apa

[00:03:35.920 – 00:03:37.020] Tapi buat masa kita lah

[00:03:37.020 – 00:03:37.440] Ke situ

[00:03:37.440 – 00:03:38.140] Macam mana kan

[00:03:38.140 – 00:03:38.560] At least

[00:03:38.560 – 00:03:39.320] Orang kata

[00:03:39.320 – 00:03:40.240] Hire slow

[00:03:40.240 – 00:03:40.780] Fire fast

[00:03:40.780 – 00:03:42.060] So inilah cara fire fast

[00:03:42.060 – 00:03:43.280] Bukan kita yang fire dia

[00:03:43.280 – 00:03:44.220] Dia yang resign sendiri

[00:03:44.220 – 00:03:45.220] Ok next

[00:03:45.220 – 00:03:46.620] Katakanlah dia masih lagi stay

[00:03:46.620 – 00:03:47.620] Dia rasa dia nak improve

[00:03:47.620 – 00:03:48.380] Kita pun buat lah

[00:03:48.380 – 00:03:50.180] Formal PIP yang kedua

[00:03:50.180 – 00:03:51.520] Improvement program yang kedua

[00:03:51.520 – 00:03:54.440] Katalah dia masih lagi buat masalah yang kelima

[00:03:54.440 – 00:03:56.660] Kita bagi warning letter yang ketiga

[00:03:56.660 – 00:03:58.540] Guys, ini kira baik sangat lah ni

[00:03:58.540 – 00:04:00.380] Sampai warning letter pun tiga kali

[00:04:00.380 – 00:04:02.060] Ada company dua kali je warning letter

[00:04:02.060 – 00:04:04.700] Lepas tu kita bagi lagi formal PIP

[00:04:04.700 – 00:04:06.580] Dia kena sign, saya dah setuju

[00:04:06.580 – 00:04:08.900] Memang saya takkan ulang dah, company dah ajar saya

[00:04:08.900 – 00:04:10.320] Dia buat kesilapan

[00:04:10.320 – 00:04:12.500] Terus kita bagi termination letter

[00:04:12.500 – 00:04:14.200] Nampak tak? Ada dalam

[00:04:14.200 – 00:04:16.320] 16 step sebelum dia dapat

[00:04:16.320 – 00:04:18.580] Termination letter. Ini baru betul

[00:04:18.580 – 00:04:19.980] Bila kita buat macam ni

[00:04:19.980 – 00:04:22.240] kalau apa-apa kes, katakanlah

[00:04:22.240 – 00:04:23.440] JTK, Jabatan

[00:04:24.540 – 00:04:26.320] Tenaga Burung, JTK

[00:04:26.320 – 00:04:28.380] Tenaga Kerja, panggil

[00:04:28.380 – 00:04:30.180] kita, staff kita

[00:04:30.180 – 00:04:31.720] buat aduan, katanya kita

[00:04:31.720 – 00:04:33.760] unfair treatment dengan staff

[00:04:33.760 – 00:04:36.160] so kita tunjuk bukti semua, kita tunjuk

[00:04:36.160 – 00:04:38.280] bukti dekat WhatsApp dah ada, kita tunjuk

[00:04:38.280 – 00:04:39.640] bukti kita dah buat PIP

[00:04:39.640 – 00:04:42.020] kita tunjuk bukti, kita tunjuk lagi bukti

[00:04:42.020 – 00:04:44.360] one year later dah keluar, formal PIP dia dah sign

[00:04:44.360 – 00:04:46.180] bila tunjuk bukti ni, checkmate

[00:04:46.180 – 00:04:48.000] sebab apa, boss lain

[00:04:48.000 – 00:04:50.140] yang staff moyan sampai report

[00:04:50.140 – 00:04:52.180] JTK dan memang salah bos pun

[00:04:52.180 – 00:04:53.880] dia bagi resign 24 jam

[00:04:53.880 – 00:04:56.080] gila apa, kesianlah dekat staff

[00:04:56.080 – 00:04:57.960] staff tu dengan nasib

[00:04:57.960 – 00:04:59.980] family dia, dengan masalah

[00:04:59.980 – 00:05:01.520] keluarga dia lagi, duit lagi

[00:05:01.520 – 00:05:03.580] so bila awak bagi notice 24 jam

[00:05:03.580 – 00:05:06.180] apa yang berlaku pada staff, dia akan berdendam

[00:05:06.180 – 00:05:07.860] antara 2-3 benda je dia akan buat

[00:05:07.860 – 00:05:09.860] pertama, dia pergi JTK buat report

[00:05:09.860 – 00:05:11.600] ok lagi lah, bagi saya better

[00:05:11.600 – 00:05:13.500] nombor 2, dia akan

[00:05:14.120 – 00:05:15.820] memudaratkan syarikat, dia akan

[00:05:15.820 – 00:05:17.620] delete file, dia akan sabotaj syarikat

[00:05:17.620 – 00:05:18.680] Oh ini lagi sakit hati

[00:05:18.680 – 00:05:19.740] Ataupun nombor tiga

[00:05:19.740 – 00:05:20.940] Dia pergi bomoh

[00:05:20.940 – 00:05:22.000] Haa awak nak buat satu

[00:05:22.000 – 00:05:23.580] Takkah awak kena penyakit

[00:05:23.580 – 00:05:24.240] Anggau

[00:05:24.240 – 00:05:24.600] Angguk

[00:05:24.600 – 00:05:25.260] Apabila semua

[00:05:25.260 – 00:05:26.560] So bagi saya kan

[00:05:26.560 – 00:05:28.480] Kalau awak tak cek pasal dengan orang

[00:05:28.480 – 00:05:30.020] Orang pun tak cek pasal dengan awak

[00:05:30.020 – 00:05:31.320] Pokok takkan bergoyang

[00:05:31.320 – 00:05:32.260] Kalau tak ada angin yang bertiup

[00:05:32.260 – 00:05:34.500] So bila kita buat slow version macam ni

[00:05:34.500 – 00:05:35.120] Adil lah

[00:05:35.120 – 00:05:36.400] Sebab kita bukannya

[00:05:36.400 – 00:05:37.520] Memberhentikan orang

[00:05:37.520 – 00:05:38.280] Sewenang-wenangnya

[00:05:38.280 – 00:05:39.940] Kita layan

[00:05:39.940 – 00:05:41.040] Slow and steady

[00:05:41.040 – 00:05:41.960] So bagi saya

[00:05:41.960 – 00:05:43.600] Ini adalah cara paling bermaruah

[00:05:43.600 – 00:05:44.760] Yang semua orang happy

[00:05:44.760 – 00:05:46.560] Sebab at least kita bagi peluang

[00:05:46.560 – 00:05:47.240] Sebab

[00:05:47.240 – 00:05:48.500] ada juga berlaku situasi

[00:05:48.500 – 00:05:49.040] tim saya

[00:05:49.040 – 00:05:50.560] pada one letter yang kedua

[00:05:50.560 – 00:05:51.260] dia come back balik

[00:05:51.260 – 00:05:51.920] dan dia jadi

[00:05:51.920 – 00:05:52.940] staff yang perform

[00:05:52.940 – 00:05:53.540] sampai sekarang

[00:05:53.540 – 00:05:53.980] ok

[00:05:53.980 – 00:05:55.100] jumpa dalam video seterusnya

[00:05:55.100 – 00:05:55.980] kita tengok pula

[00:05:55.980 – 00:05:56.900] version yang berbeza

[00:05:56.900 – 00:05:57.380] Zaz