Quantity, Quality & Consistency (Sub Topic) Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:28] Nombor 1 adalah culture dan juga attitude. Tadi kita dah recap kepentingan keempat-empat ni. Sekarang ni kita nak go through terus satu per satu. Untuk culture ni, culture ni yang membina polisi. Apa contoh-contoh polisi yang kena ada? Ni example je. Mungkin polisi ofis. Apa peraturan ke ofis? Mungkin polisi dengan staff. Sesama staff, apa polisi dia? Mungkin tak boleh berkahwin. Kalau kahwin, dia dua kena design. Contohlah. Polisi dengan bos, apa nama panggilan dia? Kena ada. [semak: uncertain words, number or amount] [00:00:28–00:00:31] dan policy untuk job description ke [semak: uncertain words] [00:00:31–00:00:32] apa ke, dia adalah benda ni untuk [semak: uncertain words] [00:00:32–00:00:34] mengawal, mengawal attitude [00:00:34–00:00:36] macam, kenalah ada benda ni [semak: uncertain words] [00:00:36–00:00:38] jadi, bila kita dah clear dekat sini [semak: uncertain words] [00:00:39–00:00:41] barulah kita boleh buat [00:00:41–00:00:41] yang seterusnya pula [00:00:42–00:00:43] mungkin workflow [semak: uncertain words] [00:00:44–00:00:46] workflow ni, contohnya tadi kita dah tahu [00:00:46–00:00:48] workflow adalah SOP [00:00:48–00:00:49] apa contoh SOP [semak: uncertain words] [00:00:50–00:00:52] SOP ni contohnya macam ni, SOP [00:00:52–00:00:55] by department, SOP [00:00:55–00:00:56] sale, operation [00:00:56–00:00:57] SOP ni orang bayangkan [semak: uncertain words] [00:00:57–00:00:58] check list je lah [semak: uncertain words] [00:00:58–00:00:59] dia macam flow je sebenarnya [semak: uncertain words] [00:00:59–00:01:00] dia macam [00:01:00–00:01:01] sebab tu saya panggil dia workflow [00:01:02–00:01:03] orang ingat SOP ni adalah [00:01:03–00:01:04] step by step [00:01:04–00:01:04] cara nak buat [00:01:04–00:01:05] dia [00:01:05–00:01:06] dia adalah betul [00:01:06–00:01:07] step by step [00:01:07–00:01:08] tapi dia adalah [00:01:08–00:01:09] step by step yang besar [00:01:09–00:01:11] dia adalah step by step [00:01:11–00:01:11] yang macam [00:01:12–00:01:13] cara nak close customer [00:01:13–00:01:14] nombor 1 [semak: number or amount] [00:01:14–00:01:15] whatsapp [00:01:15–00:01:16] nombor 2 [semak: number or amount] [00:01:16–00:01:16] set appointment [00:01:16–00:01:17] nombor 3 [semak: number or amount] [00:01:17–00:01:18] hantar quotation [00:01:18–00:01:19] nombor 4 [semak: number or amount] [00:01:19–00:01:20] apa benda [semak: uncertain words] [00:01:20–00:01:21] nombor 5 [semak: number or amount] [00:01:21–00:01:21] minta deposit [00:01:21–00:01:23] dah itu je SOP [semak: uncertain words] [00:01:23–00:01:24] so tak ada apa pun [00:01:24–00:01:25] SOP tu [semak: uncertain words] [00:01:25–00:01:26] tak boleh send kat whatsapp macam tu [semak: uncertain words] [00:01:26–00:01:28] je. Sebab yang mahal bukannya SOP. [semak: uncertain words] [00:01:28–00:01:30] Yang mahal apa yang ada dalam [00:01:30–00:01:31] SOP tu sendiri iaitu [00:01:31–00:01:33] training yang diperlukan untuk execute. Sebab [00:01:33–00:01:35] reply WhatsApp sepantar sejam. Semua orang cakap [semak: uncertain words] [00:01:35–00:01:37] sepantar sejam. Tapi apa teknikal dia? [00:01:38–00:01:39] Membawa kepada nombor tiga. [00:01:40–00:01:41] SOP tanpa nombor tiga ni tak [00:01:41–00:01:43] function lah SOP ni. Kan ada knowledge. [semak: uncertain words] [00:01:44–00:01:45] Training. [00:01:45–00:01:47] Sebab takkan lah training ni awak nak [00:01:47–00:01:49] SOPkan. Pening juga. Sebab [00:01:50–00:01:51] teknik nak reply ni kalau awak nak [00:01:51–00:01:53] dokumenkan sesuatu. Kadang-kadang tak masuk akal. [00:01:53–00:01:55] Awak cuba awak. Kadang-kadang memang [semak: uncertain words] [00:01:55–00:01:57] merapu. Sebab terlampau [00:01:57–00:01:59] cepat sangat marketing berubah. [00:01:59–00:02:01] Takkanlah kita nak dokumenkan [00:02:01–00:02:03] setiap minggu. Oh, sekarang ni update [00:02:03–00:02:05] ni. Oh, kena ubah dokumen kita. Mana file kita? [00:02:05–00:02:07] Update ni nanti staff baru. [00:02:07–00:02:09] Beberapa kalilah kita tukar staff sekalipun. [00:02:09–00:02:11] So, that's why dalam dunia reality, [00:02:11–00:02:13] saya sebagai ilmu jalanan ni, orang yang memang [00:02:13–00:02:15] dah hire 400 orang, interview lebih seribu orang. [semak: uncertain words, number or amount] [00:02:15–00:02:17] Last kali yang penting, workflow je. [semak: uncertain words] [00:02:17–00:02:19] Macam checklist yang penting. [00:02:19–00:02:21] Lepas tu, yang penting seterusnya adalah [00:02:21–00:02:23] kita kena train one by one [00:02:23–00:02:24] pasal product knowledge, [00:02:24–00:02:26] pasal technical knowledge [semak: uncertain words] [00:02:26–00:02:28] pasal reporting knowledge [00:02:28–00:02:29] last kali ni pun [00:02:29–00:02:31] power kak aku dapat ajar [semak: uncertain words] [00:02:31–00:02:32] optimization knowledge [semak: uncertain words] [00:02:32–00:02:33] kalau ingat sebelum ni [00:02:33–00:02:34] kita ada go through tentang [00:02:35–00:02:37] flow untuk develop staff [00:02:37–00:02:39] flow nak develop staff ni [00:02:39–00:02:39] yang ni [00:02:39–00:02:41] yang paling-paling penting [00:02:41–00:02:42] data sebelum ke bawah [semak: uncertain words] [00:02:42–00:02:43] product knowledge [00:02:43–00:02:44] kita ajar semua product dulu [semak: uncertain words] [00:02:44–00:02:45] ni training [00:02:45–00:02:47] awak nak SOP kan [00:02:47–00:02:47] kadang-kadang product pun [00:02:47–00:02:48] bertambah-tambah agak [semak: uncertain words] [00:02:48–00:02:49] SKU apa semua [00:02:49–00:02:50] technical knowledge [00:02:50–00:02:51] kita train [00:02:51–00:02:52] reporting knowledge [00:02:52–00:02:53] kita train [00:02:53–00:02:54] lepas tu [00:02:54–00:02:55] last kali ni boleh jadikan juga [semak: uncertain words] [00:02:55–00:02:58] yang keempat optimization knowledge [semak: uncertain words] [00:02:58–00:03:00] macam mana dia nak optimize sendiri [00:03:00–00:03:02] itu boleh juga masuk dalam technical knowledge [00:03:02–00:03:03] sajalah nak keluarkan [00:03:03–00:03:06] so bila kita dah buat workflow [00:03:06–00:03:08] yang jelas, kita dah [00:03:08–00:03:10] bagi training yang clear dekat semua benda ni [00:03:10–00:03:11] barulah kita pergi kepada [00:03:11–00:03:14] point yang terakhir iaitu adalah [00:03:14–00:03:14] motivation [00:03:14–00:03:18] so motivation ni syurga neraka [00:03:18–00:03:19] untuk dalam syarikat ni [00:03:19–00:03:22] sebuah organisasi ni, dia bergantung [semak: uncertain words] [00:03:22–00:03:23] Kepada pillar tadi [00:03:23–00:03:24] Saya dah explain tadi [semak: uncertain words] [00:03:24–00:03:24] Pasal pillar [00:03:24–00:03:25] Kalau awak perasan [00:03:26–00:03:27] Reward dan risiko ni [00:03:27–00:03:29] Kita ambil reward dululah eh [semak: uncertain words] [00:03:29–00:03:30] Reward tak semestinya [00:03:30–00:03:31] Semua pakai duit [00:03:31–00:03:33] Ada reward tak pakai duit [00:03:33–00:03:33] Distraction [00:03:33–00:03:34] Pilihan [00:03:34–00:03:35] So kita dah faham lah tadi [semak: uncertain words] [00:03:36–00:03:37] Next pula kita tengok [semak: uncertain words] [00:03:39–00:03:40] 5 level commission [semak: number or amount] [00:03:40–00:03:41] Okay [00:03:41–00:03:42] Commission ni pun [semak: uncertain words] [00:03:42–00:03:43] Kita boleh design [00:03:43–00:03:44] Dalam bentuk 5 level [semak: number or amount] [00:03:44–00:03:46] Tak semua commission ni [00:03:46–00:03:47] Dia boleh capai [00:03:47–00:03:48] Contohnya level 1 [semak: number or amount] [00:03:48–00:03:49] Kalau capai level [00:03:49–00:03:51] Level 1 ni [semak: uncertain words, number or amount] [00:03:51–00:03:51] One in later dah [00:03:51–00:03:52] Sebab level 1 ni [semak: number or amount] [00:03:52–00:03:53] Paling low lah [00:03:53–00:03:56] Contohnya sale bawah 20 ribu [semak: uncertain words, number or amount] [00:03:56–00:03:57] Oh ini memang teruk lah [semak: uncertain words] [00:03:57–00:03:59] Kalau siapa yang capai hanya level 1 je [semak: number or amount] [00:04:00–00:04:01] Equal reward kosong [00:04:01–00:04:03] Risiko warning letter [00:04:03–00:04:04] Jika 2 bulan berturut-turut [semak: number or amount] [00:04:04–00:04:05] Nampak? Simple [00:04:05–00:04:08] So that's why kita boleh design 5 level [semak: uncertain words, number or amount] [00:04:08–00:04:10] Kita boleh design 3 level [semak: number or amount] [00:04:10–00:04:11] Nanti saya tunjukkan [00:04:11–00:04:12] Dia ikut company [00:04:12–00:04:14] Nak design 5 level boleh [semak: number or amount] [00:04:14–00:04:15] Nak design 3 level boleh [semak: number or amount] [00:04:15–00:04:16] Ada setengah job scope [semak: uncertain words] [00:04:16–00:04:18] Saya buat sampai 5 level [semak: number or amount] [00:04:18–00:04:20] Sebab kadang-kadang kita terkejut [00:04:20–00:04:22] Kita tak tahu level yang keempat dan kelima tu dia boleh hit [00:04:23–00:04:24] Elok pula dia hit [semak: uncertain words] [00:04:24–00:04:25] Saya terkejut dengan manusia [semak: uncertain words] [00:04:25–00:04:26] Rupanya betul lah [00:04:26–00:04:27] Keikhlasan ni real [00:04:28–00:04:29] Kita duk ingat [00:04:29–00:04:29] Contoh lah [00:04:29–00:04:31] Saya ambil situasi simple lah [00:04:31–00:04:32] Saya duk fikir tim sil saya [semak: uncertain words] [00:04:32–00:04:33] Hanya boleh buat sale [semak: uncertain words] [00:04:33–00:04:34] 200 ribu je sebulan [semak: uncertain words, number or amount] [00:04:34–00:04:36] Tak pernah saya terfikir [00:04:36–00:04:37] Seorang boleh buat sale [00:04:37–00:04:38] 500 ribu [semak: number or amount] [00:04:38–00:04:39] Sekali selama dia [00:04:39–00:04:40] Hanjut 500 ribu [semak: uncertain words, number or amount] [00:04:40–00:04:41] Saya pun tak tahu dia kata [semak: uncertain words] [00:04:41–00:04:42] Oh Cik Adit saya tidur pukul 2 [semak: uncertain words, number or amount] [00:04:42–00:04:43] Ha pukul 2 [semak: number or amount] [00:04:43–00:04:44] Saya cakap eh awak ok ke tak ni [semak: uncertain words] [00:04:45–00:04:46] Saya tak paksa yang awak tidur pukul 2 ni [semak: uncertain words, number or amount] [00:04:46–00:04:47] Awak yang nak sendiri kan [00:04:47–00:04:48] Awak yang nak hit commission kan [00:04:48–00:04:49] Eh takpe takpe [00:04:49–00:04:50] Saya ok je [00:04:50–00:04:50] Saya happy je [00:04:51–00:04:52] Oh elok pula eh [00:04:52–00:04:53] Buat kerja [00:04:53–00:04:54] Bila datang ofis [00:04:55–00:04:57] Kalau datang ofis tempat saya [00:04:57–00:04:58] Memang semua busy [00:04:58–00:05:00] Semua selfish ibaratnya [00:05:00–00:05:00] Sebab semua [00:05:00–00:05:01] Bukan cuma ikan [semak: uncertain words] [00:05:01–00:05:02] Tapi maksudnya [00:05:02–00:05:03] Semua tengah buat kerja [00:05:04–00:05:05] So 5 level commission [semak: uncertain words, number or amount] [00:05:05–00:05:06] Buat level 1 [semak: number or amount] [00:05:06–00:05:06] Level 2 [semak: number or amount] [00:05:06–00:05:07] Level 3 [semak: number or amount] [00:05:07–00:05:07] Level 4 [semak: number or amount] [00:05:07–00:05:08] Level 5 [semak: number or amount] [00:05:08–00:05:09] Level 1 ni [semak: number or amount] [00:05:09–00:05:10] Kalau capai [00:05:10–00:05:11] Dia tiada [00:05:11–00:05:12] Reward [00:05:12–00:05:13] Tapi ada [00:05:13–00:05:14] Punishment [00:05:14–00:05:15] Ataupun risk [00:05:15–00:05:16] Dia ada risk lah [00:05:16–00:05:17] Tak nak punishment [00:05:17–00:05:18] Macam negative kan [semak: uncertain words] [00:05:18–00:05:19] Tukar jadi risk [00:05:19–00:05:20] Risk and reward [00:05:20–00:05:22] Level 1 [semak: number or amount] [00:05:22–00:05:23] 2 bulan betul-betul turut [semak: uncertain words, number or amount] [00:05:23–00:05:24] dia akan dapat onilator [semak: uncertain words] [00:05:24–00:05:26] level 2 [semak: uncertain words, number or amount] [00:05:26–00:05:27] contoh level 2 apa pula [semak: number or amount] [00:05:27–00:05:29] level 2 [semak: number or amount] [00:05:29–00:05:31] reward dia adalah kosong [00:05:32–00:05:34] risiko dia adalah [00:05:34–00:05:35] contohnya kosong juga [00:05:35–00:05:36] mungkin dia tak ada apa-apa [00:05:36–00:05:38] level 3 [semak: number or amount] [00:05:38–00:05:39] barulah unlock [00:05:39–00:05:40] level 3 pula [semak: number or amount] [00:05:40–00:05:43] dia dah dapat reward [00:05:43–00:05:44] tapi tiada risk [00:05:44–00:05:45] level 4 [semak: number or amount] [00:05:45–00:05:47] reward semakin besar [00:05:47–00:05:47] tiada risk [00:05:47–00:05:49] level 5 reward maximum [semak: number or amount] [00:05:49–00:05:50] tiada risk [00:05:50–00:05:51] ataupun awak boleh buat pula [00:05:51–00:05:52] Level 1 [semak: uncertain words, number or amount] [00:05:54–00:05:55] Kalau reward tiada [00:05:55–00:05:58] Tapi risiko immediately infected [00:05:58–00:05:59] Maksudnya kalau buat sebulan [00:05:59–00:06:00] Terus kena one in later [semak: uncertain words] [00:06:00–00:06:01] Level 2 pula [semak: number or amount] [00:06:01–00:06:03] Reward tiada [00:06:03–00:06:04] Tapi risiko [00:06:04–00:06:06] Jika 2 bulan berturut-turut [semak: number or amount] [00:06:06–00:06:07] Baru dapat one in later [00:06:07–00:06:08] Boleh bezakan macam tu [00:06:08–00:06:09] Maksudnya level 1 ni terlampau teruk [semak: uncertain words, number or amount] [00:06:09–00:06:12] Ibaratnya macam gaji di sini pun tak boleh bayar [semak: uncertain words] [00:06:12–00:06:13] Terus straight one in later [00:06:13–00:06:14] Level 2 baru kita bagi kelonggaran [semak: number or amount] [00:06:14–00:06:15] 2 bulan terturut [semak: number or amount] [00:06:15–00:06:16] Macam tu ibaratnya [00:06:16–00:06:18] So ikut orang sebenarnya nak buat 5 level 3 level [semak: uncertain words, number or amount] [00:06:18–00:06:20] Lepas tu kita ada juga motivation [00:06:20–00:06:22] dari sudut warning letter, verbal warning [00:06:22–00:06:24] ni semua kita akan cover nanti. Cuma [semak: uncertain words] [00:06:24–00:06:26] bila saya cakap pasal risk ni [00:06:26–00:06:28] banyak boss yang takut [semak: uncertain words] [00:06:28–00:06:29] nak bagi warning letter [00:06:31–00:06:32] ataupun mengbilikan warning letter [semak: uncertain words] [00:06:32–00:06:34] warning letter ni kena diberi [semak: uncertain words] [00:06:34–00:06:36] pada hari kejadian. Kalau saya [00:06:36–00:06:38] punya sebenarnya ni memang kena kalau boleh hari yang sama [semak: uncertain words] [00:06:38–00:06:39] PIP ni [00:06:39–00:06:42] Performance Improvement Program [semak: uncertain words] [00:06:43–00:06:44] So PIP [semak: uncertain words] [00:06:44–00:06:46] dan bagi notice. Ni kita akan cover nantilah [00:06:46–00:06:48] So bila awak faham sebenarnya ini adalah [semak: uncertain words] [00:06:48–00:06:50] kunci untuk buat staff perform [00:06:50–00:06:52] Culture dan attitude yang betul [semak: uncertain words] [00:06:52–00:06:54] Workflow dan SOP yang betul [00:06:54–00:06:55] Knowledge, training dan motivation [00:06:55–00:06:56] Dan benda ni [00:06:56–00:06:57] Ini example je [semak: uncertain words] [00:06:57–00:06:58] Tak adalah ni jawapan yang betul [semak: uncertain words] [00:06:58–00:07:00] Cuma ni example lah [00:07:00–00:07:01] Wujudkanlah culture kat ofis [00:07:01–00:07:02] Attitude yang betul [00:07:02–00:07:03] Wujudkanlah SOP [00:07:03–00:07:04] Check saya SOP apa-apa [semak: uncertain words] [00:07:04–00:07:05] Chat list [semak: uncertain words] [00:07:05–00:07:05] Wujudkanlah [00:07:05–00:07:06] Itu buatlah training [semak: uncertain words] [00:07:06–00:07:08] Focus lah pada training [semak: uncertain words] [00:07:08–00:07:09] Dan yang paling penting [00:07:09–00:07:09] Motivation ni [00:07:09–00:07:10] Execute lah [00:07:10–00:07:11] Dah plan janganlah [00:07:11–00:07:12] Sekadar on paper je [00:07:12–00:07:14] Proceed lah betul-betul [00:07:14–00:07:15] Activate kan jadi reality [00:07:15–00:07:16] Boleh kerja HR [semak: uncertain words] [00:07:16–00:07:17] HR pun kita design ke [00:07:17–00:07:19] Terkadang HR tu lah [semak: uncertain words] [00:07:19–00:07:19] Punca [00:07:19–00:07:21] Rupanya dia lah ketua yang menghasut [00:07:21–00:07:24] Segala orang, atau saya paling cuak [semak: uncertain words] [00:07:24–00:07:25] Bila manajemen tim saya sebenarnya adalah [00:07:25–00:07:26] Orang yang sebenarnya dalam [semak: uncertain words] [00:07:26–00:07:29] Di sebalik batu, ok [semak: uncertain words] [00:07:29–00:07:30] So jumpa dalam video selanjutnya [semak: uncertain words] [00:07:30–00:07:31] Zas [semak: uncertain words]